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Cruise Ratings
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Sail Date: May 2018
Arrived the day before to a lot of rain due to Sub-tropical storm Alberto. Alberto did not mess up the cruise. Got to the cruise port at 12:30pm. Arriving late was good. No waiting to check in or board. Also choose a late time to ... Read More
Arrived the day before to a lot of rain due to Sub-tropical storm Alberto. Alberto did not mess up the cruise. Got to the cruise port at 12:30pm. Arriving late was good. No waiting to check in or board. Also choose a late time to disembark. The process went smoothly Loved the Studio and Studio lounge. Great for the solo cruiser. Dining service was a bit slow but the food was good. Great items on the garden Buffet. My favorite part of the ship was the Waterfront. relaxing, non-crowded way to enjoy the ship. My favorite port was Honduras The glass bottom boat tour was the best. Great entertainment. Enjoyed Burn the floor and the Circue dinner show. The only issue I had was in the bathrooms. The automatic soap dispenser was very temperamental. It took several tries to get it to work. Thanks to the Cruise Next program I will be traveling NCL again. Read Less
1 Helpful Vote
Sail Date: May 2018
We chose the Getaway because we had been on it before and had such an excellent experience. While the second time wasn't nearly as good as the first we all still had a great time. The staff wasn't nearly as friendly as they were the ... Read More
We chose the Getaway because we had been on it before and had such an excellent experience. While the second time wasn't nearly as good as the first we all still had a great time. The staff wasn't nearly as friendly as they were the first time, in fact the bartender in the buffet area was downright mean. Most staff members kept to themselves simply doing their jobs, unless we spoke to them first. The rooster guy was hilarious! After about four days of eating pretty much the same thing every single day we were wishing they might change up the menu a bit more, but they didn't. The crepe girl was adorable and so helpful. We enjoyed the waterslides and ropes course. The cabin was nice and well taken care of. The entertainment was the best I've ever seen on a cruise ship. The Million Dollar quartet was so fantastic we went twice! The ports were less than we hoped, other than Harvest Caye, we were bombarded by people wanting us to buy things from them. The ports were poor and rundown. We had 10 people so we weren't able to afford many excursions but the two we went on were enjoyable. The Tropicana dining room service was usually decent, but very slow. We wanted to purchase a lot of the photographs but they were so expensive, we were only able to get two. Lower the price and I would definitely buy more! The cruise director was a little over the top for us. By the end of the cruise we swore that if we heard "toodles" or "awesome sauce" one more time we might be sick. Read Less
Sail Date: May 2018
We had a great time, The staff was funny. We loved the "fun size" twins in the savor dinning room who served desserts! The ice bar was amazing but OMG cold! The shows were the best part. We saw all of them and loved each one! I ... Read More
We had a great time, The staff was funny. We loved the "fun size" twins in the savor dinning room who served desserts! The ice bar was amazing but OMG cold! The shows were the best part. We saw all of them and loved each one! I wasnt very impressed with the buffet, we went once then didnt go back but all the sit down dine places were very amazing. If you go to Honduras go to Daniels Sloth and Money hang out. It was amazing. I got to hold a sloth and monkeys jumped all over my boyfriend. It was a rare expeirance and my favorite memory. The Tropicana room was beautiful. They had live music every night and each night was better then the last. The food each night for dinner was great. They had choices for whatever diet you are on and the desserts were great. I had days I orderered more then 1! Read Less
Sail Date: May 2018
Great cruise staff. Our cabin was good the steward, Charles, was excellent. Overall treatment from staffers etc was GREAT! Very entertaining.. something going on all the time. The casino staff was fair, don't expect to win!!!! Food ... Read More
Great cruise staff. Our cabin was good the steward, Charles, was excellent. Overall treatment from staffers etc was GREAT! Very entertaining.. something going on all the time. The casino staff was fair, don't expect to win!!!! Food was awesome!! Take some excursions they were good. Take a excursion in Cozemel or you will be left to just shopping... the port is a MALL. Thank you Norwegian.. I had a great time. Our excursion in Belize was wonderful. We had the best tour guide, Carlos!!!! We really learned alot about Belize and the culture from him. He knows his stuff. The pool was wonderful.. clorine pools are better then the saltwater pools, in my opinion. I highly recommend Norwegian Getaway!!! Lots to do for children too if you bring them. Arcade, kids pool area. My sister is going to bring her granddaughter the next time. I loved the karoake.. they need more of that. Read Less
Sail Date: May 2018
I post a review about Norwegians Epic ship being an "Epic Failure" back in December and wanted to let everyone know that that we gave Norwegian another try, and boy are we glade we did. The Getaway and its crew are hands down the ... Read More
I post a review about Norwegians Epic ship being an "Epic Failure" back in December and wanted to let everyone know that that we gave Norwegian another try, and boy are we glade we did. The Getaway and its crew are hands down the most fun and enjoyable crew on the oceans/ seas today! From the very start at the Port in Miami to the return in Miami we were constantly greeted with smiles and well wishes, nothing like what we had experienced on the Epic. We had booked an inside stateroom and place a bid on a balcony. The bid was accepted and received an aft-balcony. It had 175ft indoor living space and another 154ft of balcony; it was huge!! Our steward was fantastic, he was easy to speak with and kept everything tip top. I can not put into words how relieved that my wife and myself were during and after the cruise. It's amazing the difference between the two experiences. There was enough entertainment to keep anybody active. This was our 4th cruise with Norwegian and other than the Alaska cruise, our second best. We are already looking at 3 different possibilities, 1. Transatlantic 2. Panama Cannel 3. Southern Caribbean. Some suggestion: 1. Dinning; they have 3 main dinning areas, which have the exactly the same menu (boring). Change the menus up and if you have a dress policy inforce it, there is nothing worse than dressing business casual and have someone walk in wearing swim trunks and flip flops. 2. Drop the Costa May MX stop, really nothing there, a few shop and a swimming pool; you can get that on the ship. Last thing, Thank you so much Norwegian for a fantastic cruise!!!! Read Less
Sail Date: May 2018
Arrival in Miami: We arrived in Miami the night before the cruise. This was a great decision, since there was a tropical storm the next day and many flights were delayed. I definitely suggest getting in at least the night before. ... Read More
Arrival in Miami: We arrived in Miami the night before the cruise. This was a great decision, since there was a tropical storm the next day and many flights were delayed. I definitely suggest getting in at least the night before. Check-in/Embarkation: We showed up at check-in around 9am the morning of our cruise. They pick up your suitcases at the curb where the taxis and Ubers drop you off. Make sure that you have your luggage tags ready. We were caught unprepared and had to stand in a torrential downpour finding the tags. We stood in the security line for a while before they started letting people in through security. I think they started processing people through the security line around 10am. After security, we went to the check-in area. This was a very easy and straightforward process. We then went upstairs and were given a pass saying that we were in boarding group #1. We waited until around 11:30 and were able to board easily. We rushed (not running, but walking very quickly) to guest services in order to get a Vibe pass. We were #16 and 17 in line for these passes. Ship: The ship was very nice. Having never been on a cruise before, I was surprised that so many things are indoors vs focusing on the water/being on sea. But according to others this boat actually has more of a focus on the sea than most. It was difficult to get around on the day of embarkation, but not too overly crowded the rest of the days. We were relatively disappointed with the size of the pool. We enjoy being in the water and it seemed like the pool was *always* completely full. There is much more of a focus on deck chairs and places to lie around. I was surprised that the pool is so deep (over 6 feet). This results in everybody crowding in the super shallow (a few inches deep) area. Cabin: We had an angled balcony cabin. It was nice having a large window to help us wake up in the morning, but we didn't really end up using the balcony much. I had read online that they will put lounge chairs in the angled balconies if you ask. This was not the case for us, and our room steward told us that they cannot do that. The room seemed big enough, though I wish there was more room to put away clothes. The shower and bathroom were a nice size. The bed was very comfortable. Activities: We loved the ropes course, although it was very easy. Never seemed to catch the rock climbing wall while it was open. We enjoyed a lot of the other activities as well, such as trivia, game shows, dance lessons, evening dance parties, etc. There is literally always something going on that was interesting to us. Entertainment: The entertainment on board was adequate. We were not overly impressed. The dance show (Burn the Floor) was ok, but we ended up falling asleep in it. We were also not overly impressed with Million Dollar Quartet, but I think that show would have been enjoyable if you are more into that kind of thing. We really enjoyed participating in the Escape the Big Top event. This is basically set up like an escape room where you work as a group to solve puzzles. The main thing that sucked about this event is that you are competing against other groups. We solved all of the riddles and things far before the other groups, but the final clue is given to everybody- not just the team who actually did all of the work to get to that point. Definitely do not miss the Not So Newlywed Game Show. Dining: We loved almost everywhere that we ate on board. We loved eating at Savor and Taste. These are included and it was nice to get waited on in an semi-upscale dining environment. The Noodle Bar was amazing. It had an hour wait each night, but we still went twice. We really enjoyed Moderno and the Bistro. Cagneys was ok, but we were disappointed after having it hyped up so much online. We would probably not choose to go back to Cagney's again. O'Sheehans tasted like relatively bad bar food. We were disappointed every time that we went to the Garden Buffet- would not recommend this place unless you are looking for quantity over quality. Service: We received outstanding service from every single person on board. We particularly appreciated the service that we received in Vibe. Vibe: It was very nice having a private area where we could get away from the crowds on the ship. We ended up becoming friends with several people here. There were always plenty of available deck chairs and open hot tubs. We never had a wait at the bar. The bartenders greet you the second you walk in and make sure you have a drink the entire time that you are there. It was really cool that they learned our names right away. Darwin (bartender) was definitely the highlight of our trip. The passes were $100 each for the week and were totally worth it. We would have paid far more to have access to this area. Ports: Costa Maya- We did a tour to the Mayan Ruins and then to a Mayan Village. We were pretty disappointed with this port. We expected a much more authentic experience, but the area is built exclusively for cruise ship passengers. The ruins were cool, but we didn't get much of an opportunity on the tour to explore them. The Mayan Village experience was fantastic. Harvest Caye, Belize- We bailed off of this island as soon as humanly possible due to the manufactured nature of it. We took the ferry to Placencia for $25 each round trip. The ferry left at 9 and we returned at 3. They no longer require the 4 hour return time that is posted online. If you want to go on the ferry, get there fast since they can only take a limited number of people. Once in Placencia we rented a golf cart for $35. We were able to drive around all day exploring the town and the neighboring towns. The people in this area were extremely friendly. We had locals invite us to their house and show us their beachfront property, telling us all about the history of the area. It was great and an amazing way to see the area. Roatan, Honduras- We went scuba diving with West End Divers. This is the best scuba diving I have ever done. The reef is beautiful and vibrant with tons of fish. We also saw a sea turtle! Honduras seemed beautiful just driving through the area. We definitely want to return here when we get the chance. Cozumel- We rented a scooter for $40 and drove around the entire island, stopping at various beaches along the way. This was an adequate stop. I have definitely seen much nicer beaches before, and probably would have preferred going to a different port. I would definitely recommend renting a jeep or scooter on your own though. We went to most of the same places that all of the large tour buses went without having to pay $100 for the trip each. Overall, we are hooking on cruises. We loved NCL and the Getaway. We would probably choose different ports next time though. Read Less
Sail Date: May 2018
Everyone on the cruise was so friendly and work so hard to make our trip unforgettable. The bartenders at the Sunset bar are amazing and friendly they remembered everyones name and what we where drinking we had a blast at the sunset bar. ... Read More
Everyone on the cruise was so friendly and work so hard to make our trip unforgettable. The bartenders at the Sunset bar are amazing and friendly they remembered everyones name and what we where drinking we had a blast at the sunset bar. The food is out of this world every restaurant we ate was so good. The ports are so nice with so much to do their are so many choices. Their is no way you could ever get bored on the ship or at one of the ports. The ship is spotless and very very well kept, The only thing is I wish the pool was a little bigger because if you want to be in the sun near the pool you actually have to be in the pool so the pool was very overcrowd. But the rest of the ship and ports defiantly make up for that. Also the rooms on the pictures online look bigger then they actually are but we were not in our rooms but to sleep. We had a blast, there is such much to do on the ship and will defiantly be traveling on the cruise line again Read Less
3 Helpful Votes
Sail Date: May 2018
I am a Platinum level NCL cruiser... I have been in this ship before and found it lovely. However, this was a very disappointing cruise and will definitely factor into my decision process in the future. From embarkation to disembarkation ... Read More
I am a Platinum level NCL cruiser... I have been in this ship before and found it lovely. However, this was a very disappointing cruise and will definitely factor into my decision process in the future. From embarkation to disembarkation this crew didn’t know which way was up. Every question I asked, was answered incorrectly or literally they looked at me and with a blank stare. I was asking simple things like... where are the closest restrooms, where is the line to purchase the Vibe passes and where is the lighting switches in my cabin. My cabin steward spoke hardly a word of English and requests like ice were impossible to gain his understanding. The only interaction he had with me was to knock on the door to clean my room often before 10 am or before 7 pm prior to dinner. Since my last NCL cruise on the EPIC there seems to be a bit of changes to their “Free at Sea” offerings. For example, it doesn’t include water, and it requires a set daily gratuity charge. I understand the charge but - if you don’t drink to excess you are overpaying for tips and as a result the service is poor at best because they know that they are guaranteed tips. In order to get good service on this ship I had tip additionally. Like some of the other reviewers, I felt like I was nickel and dimed to death. The day of getting on the ship without worrying about additional expense is gone. The Dining Package has also changed. It used to be a cover charge - but now it per item. The prices are comparable to most restaurants. It used to be that you payed $15-25 total. Now the entrees are $18-30 and there is a cost for appetizers, salads and desserts. And of course- another 18% tip. Didn’t I already pay $14.50 a day for service,and prepaid service for drinks? Almost every activity had a cost or pushed you to buy something which is not relaxing - it’s stressful. Eating in the included seated restaurants was very disappointing... food wasn’t always warm, flavors were lackluster and service was dismal. We waited over 45 minutes for breakfast and lunch. The positives... nice ship. Cabins were good size and as always the Entertainment was great. I especially enjoyed Howl at the Moon and Cirque Steam. (Extra charge). Almost all enrichment activities had a cost involved as well. Ports were ok and excursions were good. Lastly, loyalty is important to most businesses and as a frequent cruiser on not just NCL I have choices. Please treat your loyal customers better and follow through on the promised “Platinum” benefits. I didn’t get any notification of the private party or behind the scenes tour and missed it. There was not a priority debarkation. May I also suggest that you provide your guests with a 8 ounce bottle of water each day? As a Platinum guest I was give one 12 ounce bottle for the entire cruise. Since I don’t want to use the ship water for brushing my teeth - I was forced to purchase “6” 32 ounce bottles which was way too much for me. As a result of this experience, I will not cruise on this ship again. My cruises on the Epic, Breakaway and other lines have often far exceeded my expectation. This was an expensive let down. NCL, you can do better - I know as I have experienced it. Read Less
2 Helpful Votes
Sail Date: May 2018
We were disappointed with the service on this cruise from dining rooms to buffet and cabin service staff. We had 3 different meals where the waiter was actually rude when asked questions concerning menu,service was slow and blamed kitchen ... Read More
We were disappointed with the service on this cruise from dining rooms to buffet and cabin service staff. We had 3 different meals where the waiter was actually rude when asked questions concerning menu,service was slow and blamed kitchen staff, one night we sat for an hour waiting for our first course and finally had to get the Dining Room Manager to assist with our order. There were 2 other tables that actually got up and left their tables due to slow service. We ask 2 different people to send over wine stewart and my son finally left the restaurant and got his own, when the waiter came back he ask if anyone took our drink order when we told him he left and got his own he said great in a very sarcastic voice. We are not for the free style dining very unorganized, you never see the same waiter twice, miss the personal touch. Lunch and breakfast buffet lacked variety. Gratuities are automatic now and service reflects it. Also seems like less staff and less smiles for sure. The public bathrooms were not clean and attended to which was the first time I have experienced this on a cruise ship. Most of the activities was done in the Atrium which had very limited sitting. Best entertainment was the Cirque show which was cost extra, I believe it show be included in cost of cruise, plus the other two shows you had to have reservations and included Dance and Singing and Music. Miss the Broadway Show we have experienced on other ships. Very few activities pool side and only DJ playing music occasionally. Miss the live music and Cruise Staff activity pool side. Only 2 pools and 4 hot tubs for 4000 guest unless you paid extra for The Haven.Cabin stewart did as little as possible, when we placed dirty towels on the floor for replacement she would fold them and hang them back up. Dirty glasses, empty bottles etc were left in the room and not changed. There again not sure if they are short staffed. Cabin were ok the carpet was very worn and dirty for just going into prime season. We were traveling with 3 cabins and asked for our balcony dividers to be removed which we have done on RCL and Disney and they said it couldn't be done because of fire safety or one Customer Service person told us it was Coast Guard Regulations. Never had this issue before. Embarkation was not good, took us about 90 minutes in line to get thru. No fun with a toddler. Disembarkation was better. Traveled with our grand daughter who will be 3 in August there was one tidy little room with baby toys for her to play with. when we tried to take her to the 3 year room we were refused. Very little for her to do on ship. the splash zone was good until the older kids got into the pool with no supervision. There was no pool attendant watching this area and the parents of the little ones had to control other peoples children, not good. We visited Harvest Caye, Belize which had a pool and beach area which were very crowded and had limited umbrella and had to pay $40 for a cabana. We were scheduled for a beach excursion in Cozumel and due to rain and storms we were able to cancel same day and get a reund which was nice. I have been on 17 cruises including NCL in the past will probably not cruise with them again. Read Less
Sail Date: May 2018
We choose to sail Norwegian because we previously had sailed Carnival and wanted to move to something more pricey and hopefully nicer. This was not the case. On Norwegian you reserve your shows, so everyone books all the shows on Day 1 ... Read More
We choose to sail Norwegian because we previously had sailed Carnival and wanted to move to something more pricey and hopefully nicer. This was not the case. On Norwegian you reserve your shows, so everyone books all the shows on Day 1 whether they plan to go or not, so we had to wait in the standby line waiting for them not to show up, which usually 25% don’t show up so we would get in but not get good seats for waiting in line early. Much happier with carnivals first come serve the day of. Seats around the pool are held by towels and no one removing them... there was more dinner options but all the restaurants had the same menu we showed up to a restaurant with a 20 minute wait and was told to go to the other restaurant downstairs because the menu was the same and no wait. While being a pricer cruise there was still a lot of things on the boat that was not included which was sad to see! We left late from the port and arrived back home early which lead to taxes being added onto our drink package/everything without our knowledge. As for our cabin our shower wouldn’t drain and we reported it to housekeeping several times, with no help. The front desk was super unhelpful with our concerns or when trying to help plan our birthday celebration (we were suppose to get a free cake at a dinner and didn’t receive our coupon) we also we told by the excursion desk to go to the front desk for complimentary bug spray and when we got there they were out. The bartenders were great, but they did not care about who had the unlimited pakages vs not. People in front of us had 1 card and were getting multiple drinks for whoever that they couldn’t even carry in one trip and we were forced to wait longer when our group was all there. Read Less
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