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731 Norwegian (NCL) Canada & New England Cruise Reviews

Embarkation was a breeze! Got to port around 11am. Walked right in, got picture taken, sat in our assigned area about 5 minutes and then were told to board ship! Went to buffet and ate, food was great! Cabin - had a family balcony on deck ... Read More
Embarkation was a breeze! Got to port around 11am. Walked right in, got picture taken, sat in our assigned area about 5 minutes and then were told to board ship! Went to buffet and ate, food was great! Cabin - had a family balcony on deck 9. was close to elevators. Was much smaller then balcony cabins on RCL. Husband is tall so had a hard time crawling in and out of the bed with less than a foot between bed and wall. Food - ate every night in Magenta one of the two main dining rooms. Food has really improved since last year when we cruised on the Pearl. Ate breakfast and lunch in the Garden Café buffet every day. usually had a late night snack around 11pm every night. DH had a hamburger in Blue Lagoon one late night and he said it was delicious. Chocolate night in buffet was great. Think I tried one of everything. Last year had to toss most of it, was so awful, so even the desserts have really improved. Entertainment - Was not impressed with Jeff Harms the comedian. We didn't laugh, so left 2nd time he was in the show. The Gem dancers and singers were pretty good. Liked the Abba tribute and the 70s tribute. The piano man, (cant remember his name) was NOT funny at all, He was CRUDE. On the Pearl the piano man Jim was hilarious, saw him every night, so we were very disappointed in this guy. Casino was fun played every night. I won a BIG jackpot on the Wheel of Fortune slot. Ports were great. We liked walking around the town of Bar Harbor, saw the Vanderbilt mansions in Newport RI, took the HOHO in Boston. Disembarkation was super easy. Walked off with our suitcases, was in a cab by 8:30am. (HINT) Cab driver told us next time to fly into Newark which is 15 minutes from port and a lot cheaper hotels than Manhattan. We flew into JFK was an hour and half drive in the traffic.   Read Less
Sail Date October 2014
Great First Time Cruise Stateroom was spacious and comfortable. Get a balcony....great for morning coffee. Staff was very friendly and helpful. Our steward was attentive and personable. Food was good. We avoided the buffets and ... Read More
Great First Time Cruise Stateroom was spacious and comfortable. Get a balcony....great for morning coffee. Staff was very friendly and helpful. Our steward was attentive and personable. Food was good. We avoided the buffets and choose the restaurants. Grand Pacific Dining Room was the best. Beautiful room which reminded me of the liners from the 1930's. We also tried the pay restaurants and always had good meals. Cagney's was an elegant restaurant. Don't miss the chocolate buffet. The facilities were first rate, particularly the gym and library..great ocean view. Stardust theater is enormous, never had a problem finding a seat. My only criticism is the crystal atrium, kinda tacky. It was filled with merchants plying their wares...felt like walmart. By far the best part was the evening entertainment...the shows were the best!!!! Great singers and dancers. We also enjoyed the string quartet. Never a dull moment on the ship. if you take the Canada cruise the highlight is Quebec City. Rained in Halifax...the countryside in Nova Scotia and Newfoundland is beautiful so I suggest you leave the ports and head there. Get a cab to drive you around. Hope this review is helpful. Read Less
Sail Date September 2012
Our main reason for this cruise was sailing into Maritime Canada and seeing Prince Edward Island for the first time. Many years ago, I was a stewardess with T.C.A. (Air Canada) and never did see the downtown areas of Halifax, Sydney and ... Read More
Our main reason for this cruise was sailing into Maritime Canada and seeing Prince Edward Island for the first time. Many years ago, I was a stewardess with T.C.A. (Air Canada) and never did see the downtown areas of Halifax, Sydney and St. John, so this was of particular interest to me and did not disappoint. The countryside all around those ports is worth exploring as much as you can, and we did it mostly with the ship's excursions. After boarding, we had lunch in Tsars before getting into our cabin. Soups were particularly good on this cruise. In fact, the food was really quite good, as was the service. Fish was served moist and tasty, never dry. We did Mama Mia's one night and enjoyed the setting and food. Our cabin was promptly made up each day by Ronald and Leonard. Pity any fat person trying to rise from the potty as the space was tight. Our cabin was badly in need of better lighting, especially the tiny reading light by the bed. I noticed that the inside cabins had lovely big lights by the bed. I had to use my little mag-lite to find the numbers on the phone. The beds were quite comfortable however. First port was Newport which we did enjoy, and found a tour on our own at the visitors center. When you get off the ship, turn left down the first street and you will find this informative place. We went around the town and saw many of the mansions without touring inside, and saw everything we needed for $25.00 each, by mini van. Boston: We were quite familiar with this town, so just wandered around the Quincy Market. St.John: Again, we just wandered aroung this cute little town and enjoyed walking through the indoor market. Halifax: We took the ship's excursion to Lunenburg and Mahone Bay. This was quite lovely, with rolling countryside and colourful houses. We had lobster sandwiches for lunch. Mahone Bay had a pumpkin festival where there was a competition for gayly decorated scarecrows. The town had those really fun characters displayed all over the town. Sydney: We took the Heart of the Island tour which gave us a good taste of the pretty countryside and Scottish heritage. The Iona village was most enjoyable with tea and oatcakes after viewing the early settler's dwellings and farms. Prince Edward: Unfortunately, the morning was a bit wet, but not cold as we drove to the north shore and saw the red cliffs at the National Park. There was a stop at the Anne of Green Gables House which was most enjoyable. The sun came out for our lunch at the P.E.I. Preserves Company which overlooked the Clyde River in the area known as New Glasgow. Our host Bruce Macaughton greeted us in his kilt and served up a great lunch of lobster and the best raspberry cream pie I have ever tasted. The weather got a bit blustry sailing out the harbour and the ship was rocking a bit that night. One of the passengers had to be lifted by helicopter to Halifax, but we heard later that he was doing well. We found the staff and service very good on the cruise. John O'Hara is the Hotel Director and is a delightful and approachable man should you have a problem. The entertainment was quite enjoyable and highlighted by those amazing gymnists. I wish NCL would go back to the mini broadway musicals which were really the best. The NCL Jewell is a lovely ship altogether and we enjoyed the cruise, especially the sail out of New York, past the Statue of Liberty in the clearing weather. Read Less
Sail Date October 2010
We took the Norweigian dawn on 9/26-10/3 for a 7 day Canada New England Cruise and the vacation far exceeded our expectations! my husband and I are 30 something professionals and this is our 3rd cruise with both sets of parents and our 2 ... Read More
We took the Norweigian dawn on 9/26-10/3 for a 7 day Canada New England Cruise and the vacation far exceeded our expectations! my husband and I are 30 something professionals and this is our 3rd cruise with both sets of parents and our 2 kids- 4 and 8 months. We find cruises let us be together when we want but also have time without kids to have fun! We have traveled everywhere from Hong Kong, all of Europe, Morroco, Egypt etc. So we are well traveled and have stayed in good, and bad accomdoations. The vast majority of the cruise is an older crowd, our 2 kids were 2 out of 30 on the whole ship. We took this as a positive as they got special attention everywhere...people loved them everywhere we went! on the downs side the kids buffets and kids club were on limited operation but there was always something for the kids. Embarkation went pretty smoothly we arrived at 1 pm and were on the ship by 2pm. We had inside cabins which were small but we prefer to splurge on shore excursions and keep cabins simple. The Sailaway party around the statute of liberty was a blast! The music was fun, they had grills going, there was a chill in the air and everyone was having a great time! Our 4 yr old loved it. We found the food in garden cafe to be fine- we have eaten at the best restaurants but expect cruise food and by that standard it was pretty good. We also ate at Venetian and Aqua which were also on par I would say with a olive garden, fridays kind of place. we also did Teppanyaki which was exceptional and bamboos which was so so. We had no problem getting reservation at any time in the specialtys. We booked private excursions in every port and it worked out really good for us. With such a large group and small kids we did not want to wait in line. Here is my quick review: -Nova Scotia; Peggys Cove was gorgeous...a must do. use great Earth Expeditions for a private tour. Also hike granite barrens if you can. -Saint Johns; Fundy jet Boat was a blast, tons of fun but you get completely wet. tide was in when we went to St. Martins so it was not worth the drive. used Freedom Travel. kind of a boring port otherwise. -Bar Harbour; Looooved it! Was gorgeous and national park certainly deserves more than 1 day. We did a beginner rock climbing course with Atlantic climbing and ate lunch at Stewmans. both were exceptional. -Boston-it rained -Newport-again gorgeous, but use a tour. we did the bus and it was long and tiring. We also toured the Vanderbilt which was beautiful but difficult to do with kids. All in all a wonderful trip. Read Less
Sail Date September 2010
Comments regarding our 9/11 cruise to New England and Canada: Embarkation was long (as it was for us in May). Organized Cruise Critic meet and greet where we met the Captain and other high ranking personnel. John (Hotel ... Read More
Comments regarding our 9/11 cruise to New England and Canada: Embarkation was long (as it was for us in May). Organized Cruise Critic meet and greet where we met the Captain and other high ranking personnel. John (Hotel Director) does read his Dear John letters. We were also invited to see the bridge later that week - very impressive and I was surprised that we were allowed to go to the bridge. Activities - OSA (Organized Staff Activities - trivia, napkin folding, sports, etc...), attend and participate, get signatures, redeem for mugs or cards or shirts or pens. We enjoy participating and meeting others. My husband purchased one of the spa passes to be able to use the sauna, jacuzzi, etc... There are a limited number of these passes sold on the first day. Huge large screen in Atrium showed football games (and the bar there distributed free popcorn). Older clientele - since we are in our 50's, we felt like young'uns! There were less than 15 kids on board, we were told. 2 weeks earlier, there were hundreds of kids. We had sailed on the Jewel in May and there were tons of kids at that time. We hardly ever saw our room steward, but the room was always cleaned early in the day (usually while we were eating breakfast). Loved those towel animals (elephant, monkey, dog, etc...). Enjoyed having a balcony - we were the furthest balcony towards the stern on Deck 10. Meals in main dining room - many evenings, there was a line so we had to get buzzers and wait 15-20 minutes or so. This was a little aggravating. We shared a table once or twice (and met interesting people), but then just requested a table for the 2 of us. After awhile, the hostess at Tsar's recognized us and knew about our seating preference. Chin Chin was wonderful although I don't see us doing it again if the kids were with us due to its extra cost. Entertainment - had previously seen some of the acts when we sailed in late May so we skipped the entertainment some nights, but overall we do enjoy the acts. Just get to the theatre 30 minutes ahead so that you can get good seats. We had great weather throughout the cruise (temps in the 60's and 70's), slight whitecaps in the Strait of St Lawrence. The last day at sea, Igor raised some more waves. I was surprised (and slightly disappointed) that no leaves had changed. We did play some of the cheap slots at the Casino. Newport - got a 1 day bus pass at visitor's center. Got off at far end of Cliff Walk and did about 2/3rds of the walk. Caught a bus and rode back to the Tennis Hall of Fame and stopped to grab a bowl of chowder at a nearby restaurant. We caught the bus back to downtown and the tender. (This was the only place that we had to tender.) Halifax - as there were 2 other cruise ships docked the same day, the Jewel docked in a restricted area which meant that we had to take a bus out of the restricted area to the public area. The ride was a few minutes. There are some shops nearby and then we walked along the water to downtown (about 15-20 minutes or so). Since we had already been in Halifax 2 other times, the person at the visitor's center suggested that we take the ferry across the harbor to Dartmouth. It's a 10-15 minute ride and if you come back within 90 minutes the return trip is free! Just make sure you ask for a transfer when you get your ticket. So a round trip for the 2 of us was less than $5. An indie movie was being filmed near where the ferry docked so we watched that for awhile. We walked around and then caught a ferry back. Walking along the water in Halifax was relaxing and we popped in some shops here and there. Quebec - what a beautiful place! I was there in March (along with lots of snow), so I was anxious to see what the city looked like at this time of year. The narrow streets and old buildings were lovely. We took the funicular up the hill ($2/person). It certainly was a nice easy way to get up to the "new" city. At the top of the hill, there was a free archaeology exhibit showing a dig and since I am married to an archeologist, we wandered through it. Lots of street performers - singers, mimes, animated silver woman, etc... Sydney - not too much to do in this city. It was a Sunday and most of the shops weren't open. We had been here once before, so just walking around was okay. Corner Brook - was cancelled. This was the only place that we had booked a shore excursion and we were disappointed when the port was cancelled. Oh well - another time, I guess. One of the highlights of this 10 day cruise was seeing whales spouting while sailing in the St Lawrence Seaway. We would definitely do this itinerary again. Read Less
Sail Date September 2010
We traveled to New Orleans a Day early to enjoy some of the festivities going on there during Carnival/Mardi Gras. There were six people in our party and we hired a Limo Service to transport us from the airport to the Chateau Leymone in ... Read More
We traveled to New Orleans a Day early to enjoy some of the festivities going on there during Carnival/Mardi Gras. There were six people in our party and we hired a Limo Service to transport us from the airport to the Chateau Leymone in the French Quarter. Deluxe Limo serivce was awesome. $100 to hotel for all six people. Also used them for transport back to the airport from the French Quarter after getting off the ship. $100 for that too. Great service and the car was awesome. Worked out really great! Much better than getting on a bus at the airport and sitting there for 2 hours before going to the cruise ship terminal. Embarkation in New Orleans was very quick and we were on the Ship around 11:30. We went directly to Windows for lunch as we prefer the service over the buffet. The restaurant was virtually empty and the service was great. We did get to go to our rooms at about 2:00 and our luggage was delivered around 3:30. The rooms were clean and there were no issues. The Spirit is an older ship and therefore there are some areas that show the age. It is well maintained though and we did not encounter any issues with the cleaniness. I am a germaphobe, so I can really be picky. I did not have any issues with anything in our rooms not being clean and well kept. We have always booked an inside cabin and feel that there is adequate room for the two of us. I try to book a room that is labeled for 3 people because there is one pull down bunk that can be used as extra storage. There is room to pull down the bunk and lay out your clothes as a makeshift dresser. This works excellent for me since I tend to overpack anyway. And I'm not fond of putting all my stuff in the drawers anyway. Everyone in our party was very pleased with the food on the Spirit. We went to Windows for Breakfast and Dinner everyday. We felt the food was excellent and more than ample. We were able to pick our waiter every night and we had an awesome one. Edgar was more than accomodating and did a fantastic job. I love my veggies and every night he brought me a platter of steamed veggies. We could not have asked for better service. We would pop in the buffet occasionally for a quick bite at lunch but that was about all we had there. I mostly had the pasta bar, but my husband tried alot of the other items. The food was always fresh and plentiful. We were always pleased with the selection and loved the "everyday" choices. The Cheese Tortollini was awesome! We all shared some of that every night! Now for the shocking part of the dining experience..... We had never tried one of the "additional" charge restaurants before. Since we were celebrating a 25th anniversary we decided to splurge and go to Cagneys. We were really dissapointed. The service was good.....not as good as the service we had been getting in Windows with Edgar. The atmosphere was good because we were put in a private room since there were eight of us. Of course the $25 fee only covered steak....if you wanted the Surf and Turf it was $35. Two couples ordered the S&T and said that the lobster was tough. I ordered a filet and it was really tough. Others ordered the strip steaks and the prime rib and said that they were just okay. Actually the Prime Rib was better in Windows and the Sirloin that was on the everyday menu in Windows was better than the filet that I had. We were sorely dissapointed, and would not recommend going there for an additional charge. They have a girl that comes around selling roses that is sort of strange.....just uncomfortable since they seem to be a little pushy. We ate in the Blue Lagoon a couple of times and the food there was good....just standard fast food....but still good. Since we had been on the Spirit before, the itinery was pretty much the same. We did the Jungle Beach Break in Costa Maya and that was good. The only problem is they ran out of Margaritas when we got there. No food was included (alcohol was) and the food was just okay....a little on the expensive side and a very limited menu. The beach was well kept and the restrooms were very nice and clean. Overall it was a good time. The weather wasn't the best but it was still a good time. The Catamaran in Belize was great. We didn't get to go but two other couples went and said that it was a great time. There was really rough water that day and the tender was really late in getting into Belize. Since we had been there already we just walked around the shops a little and spent the day relaxing on the ship. In Guatemala there is a shopping area right off the ship that has some vendors set up. We did not leave the shopping area because some of the locals were telling us that it really was not safe to leave the area. When were here before we did do a river tour and stopped in Livingston and felt that it was a little dangerous for tourists. In Cozumel we just went shopping since we had been here twice before. The guys got a massage there and loved it. Overall we love NCL. We have been on Carnival also and favor NCL. The only suggestions we would make would be reduce the prices on the Spa services. They are really high and we would have used them if they were more reasonably priced. Also the pictures are really expensive. They print off off these pictures and they mostly go to waste. Wouldn't it be better to have lower prices and more more pictures. The waiters/waitresses in the pool area were always coming around trying to sell drinks....we're not huge drinkers so it got a little annoying after a while. The entertainment was great......Elements was awesome and so were the Acrobats. We tried to do all the shows each night and really enjoyed them. White Hot party was fun lots of music! Would we recommend the Spirit....definitely. Everyone was friendly and we had no major problems at all. We are definitely sailing NCL again. It is a great deal to put a $250 deposit on a cruise and receive $100 in shipboard credit right away. Happy Sailing! Read Less
Sail Date January 2010
My wife and I have been on a number of cruises, but this is the first time on Norwegian. In the past we have primarily cruised on Celebrity, Princess, and Holland America. We looked at all the reviews and thought "why not try ... Read More
My wife and I have been on a number of cruises, but this is the first time on Norwegian. In the past we have primarily cruised on Celebrity, Princess, and Holland America. We looked at all the reviews and thought "why not try Norwegian". To begin, what we are looking for in a cruise is a decent cabin, good entertainment, a good dining experience, and interesting ports to visit. Dining experience--The food on the Dawn was not nearly the quality that we are used to on the other cruise lines we have sailed on. One night we were excited that we would be having lobster--it was tough and really had no taste. How can you ruin lobster? We enjoy a relaxed dining experience on cruises. You will not get that on the Dawn unless you go to one of their restuarants where you pay extra. On other cruise lines you got to know the people who serve you--you do not get that experience on Norwegian as you have someone different each night. Cabin--it seemed smaller than other lines--my wife and I were constantly bumping into each other. The toilet area was particularly small. Entertainment was very good--especially those who sang in areas around ship after the evening shows. "Fire and Ice" was exceptionally good. Read Less
Sail Date September 2009
We chose the cruise because it was going someplace that we haven't been to three times before, not because of the ship. The housekeeping staff was fantastic. With that said, I'm glad this was our 4th NCL cruse for me and fifth ... Read More
We chose the cruise because it was going someplace that we haven't been to three times before, not because of the ship. The housekeeping staff was fantastic. With that said, I'm glad this was our 4th NCL cruse for me and fifth for my wife and not our first NCL cr,uise. That's how I know NCL can do better. I've heard lots of complaints about NCL's Garden Cafes. I thought they were all bogus. I've enjoyed all of them except for this last one. (What happened to the omelettes made to order? All the Escape had was premade omelettes. And they weren't even omelettes. They were just scrambled eggs folded over, nothing inside. Yuck. Those made to omelettes are the high point of cruising and they totally screwed that.) The cigar lounge had a better view of the ocean than the Gem's, though, for the only other positive aspect of the cruise. I will never again sail on a ship that big. (A lady bumped into me and actually apologized, explaining that she doesn't have good peripheral vision on her right side. My only thought, was "Lady, people have been bumping into me for the past 5 days and you're the only one to offer an excuse!" It was like bumper cars in there except they were using people instead of cars.) Getting off the ship at cruise end was horrible. Their color coding scheme to schedule departures didn't work at all. They made it *seem* like all 4000 people were trying to get off the ship at once. That boat should be renamed Titanic and scuttled. Read Less
Sail Date September 2019
We chose this cruise because the itinerary of cruising upper New England and Canada to view the Fall Colors appealed to us. We are recently retired and have enjoyed cruising with Princess and Celebrity, so we expect to cruise regularly in ... Read More
We chose this cruise because the itinerary of cruising upper New England and Canada to view the Fall Colors appealed to us. We are recently retired and have enjoyed cruising with Princess and Celebrity, so we expect to cruise regularly in the future. We decided to give Norwegian a try. Big mistake. Embarkation was disorganized and confused. Once on board the problems and disappointment continued. The massive ship felt crowded everywhere. We had problems with our onboard account (Norwegian lost our credit card number and deactivated our account without our knowledge), the food in the crowded dining rooms was bland and uninspired (my guess is they want you to visit the Specialty Restaurants for an additional charge), and the food in the buffet wasn’t worthy of a Golden Corral. They were pushing drink packages so the ship was full of drunk, rude people. And rather surprisingly, many of the crew seemed very unhappy, some even surly. If you’re considering cruising, there are much better choices out there. I cannot imagine ever cruising with Norwegian again. Read Less
Sail Date September 2019
My friend and I were excited to be cruising on the Norwegian Dawn, that quickly changed. We’ve both have been on 12 cruises each, and this had to be the worst experience we’ve had on any ship. The food in the dining room was like basic ... Read More
My friend and I were excited to be cruising on the Norwegian Dawn, that quickly changed. We’ve both have been on 12 cruises each, and this had to be the worst experience we’ve had on any ship. The food in the dining room was like basic “diner food” - Absolutely No- 5 star unless you wanted to pay$$ at one of their seven restaurants. There was not enough staff in the dining room and it would take over an hour to get your food. Not a lot of actives going on around the cruise ship, so we would go sit in our cabins to watch the same movies played over and over again. The last 3 days of our cruise I noticed red bite marks on my skin that were extremely itchy...I was scared it might have been bed bugs. Today, I decided to looked into bed bug complaints on the NCL Dawn and found a news story about a family that were bitten by bed bugs, on deck 8 of the Norwegian Dawn, last year. Obviously, the bed bug situation is still a PROBLEM. Our cabin was #8003 on deck 8 - and when we disembarked they were turning the ship around and going back to New York for 12 days. Read Less
Sail Date September 2019
Returned yesterday from New England 8 Day Cruise. Where to begin with issues. First, our Mini-suite is more like a coffin with a bath, not nearly as nice as RC Jr. Suites. Day 2, locked out of cabin (as were several others on our deck). ... Read More
Returned yesterday from New England 8 Day Cruise. Where to begin with issues. First, our Mini-suite is more like a coffin with a bath, not nearly as nice as RC Jr. Suites. Day 2, locked out of cabin (as were several others on our deck). Guest Services could not resolve keycard issue until following morning causing us to use a credit card to keep the lights on and locked in room overnight. Then, 6th set of replacement cards did not work when re-boarding ship at first port causing us to be told to stand aside and wait for GS to come down to clear up matter. But, GS did call 4 days later to see if we resolved the issue. REALLY? Next up reboarding tender in Bar Harbor had to use a 2 step plastic stair (similar to starting block for diving into pools with no rail or banister, just 2 NCL staff standing next to it). The dock floated twice away from the boat while strattling the top step one leg on step and other on boat. Almost falling into water 2x. Thankfully fellow passenger held me and assisted me on board. When reporting safety issue to GS and told by rep and her supervisor their pat answer to every issue "sorry for your concern" and that guests are told in advance there are 15 steps with railing to get on to ship. Yes, true when getting onto ship, however, not when getting back on to tender. She could care less and did not comprehend the issue. Next up TV remote did not work, when speaking with GS was asked if we tried to turn it on and if we had the lights on? Really, no I am in a dark cabin groping for the phone to call you. then, our shore excursion cancelled for Halifax (due to climate change protest) late in the morning, no announcement, only message left in cabin. Leaving us sitting in hot room for 1 hour only to be told it was cancelled and no other options available. Thanks. Specialty Bars - Mojito, Margaretville and District Brew had very limited hours. Visited several times only to be told to come back tomorrow. Again, thanks. Bathrooms adjacent to busy venues such as theatres on decks 6 and 7 could be cleaned more frequently as they are extremely busy areas especially in the evenings. On a positive note, the entertainment was outstanding especially The Knights, Choir of Men and Howl at the Moon. Brazilian and Italian Specially restaurants were very good Steakhouse not so much. Dining Room food selection was nice, well presented and favorable. Waitstaff were fantastic in all restaurants and bars. Activities staff were entertaining and nightly parties fun. Excursions to Portland, Bar Harbor and St. John were well coordinated with fantastic guides. Read Less
Sail Date September 2019
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the ... Read More
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the head of the bed. Family members with CPAP machines had to run extension cords across the entire room to be able to use their medical device. 2. Stateroom did not seem fully stocked. I found out halfway through the cruise that hand/body lotion is readily available but was never stocked in my room for no clear reason. 3. The food was one of the biggest disappointments. Many dishes came out cold, and the portions for the appetizers are laughable. The food taste was mediocre at best. In particular, the quality of the food at Orchid Garden is not tasty at all. The buffet has poor variety. Despite having a large space, each food station is duplicated, so there is really only half the selection. And attempts at cost-saving were obvious... other cruises have smoked salmon, and this cruise had salmon spread. The tikka masala was always some vegetable rather than chicken. Just a few examples. 4. Having to tender to ports is terrible, and I left with the sense that my cruise experience was diminished due to cost-saving decisions by the cruiseline. 2 ports were cancelled due to weather preventing safe use of tender boats, but other cruise boats were able to dock at those ports on the same day as their cruiselines booked the pier rather than resorting to using tender boats. At one of the ports we actually made it to, delays in the tendering process led to our group having to wait 3.5 hours after our arrival time to actually make it onto a tender boat, so the time available to actually enjoy the port was lessened. 5. When ports were canceled due to weather, the cruise staff revised the activity options. But all I could see were more sales and charged activities (wine/whisky tastings). It's bad enough to miss out on a port, but then to have the cruiseline only open up activities that you have to pay more for is ridiculous. 6. My cruise benefit was to save $50 per port on shore excursions, and I was unable to use that benefit as half the ports were canceled. I had unused "non-refundable" credit that I asked be applied to the service charge since I was unable to use it on a shore excursion, and I was told that wasn't allowed. If a port is canceled, I would hope the cruiseline would go out of their way to try and improve the experience rather than make it more frustrating. 7. The cruise staff was overall friendly but one staff member (female cruise staff member from USA) was rude. She was managing elevator use while it was restricted for 4 hours due to tender boats. 8. The layout of the boat is poorly planned. With disabled members in our party, it was frustrating to have to take elevators up to a certain floor to walk across the boat and then take another elevator down to get to the main dining hall (which is a location we needed to get to 1-2x every day). Read Less
Sail Date September 2019
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss ... Read More
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss them! The food was below average, the service was below average and there was nothing to do on the ship. We've taken 25 cruises and this was our 7th with NCL. The point is we've taken enough cruises to know you go with the flow. Sometimes you miss a port - it happens. We always love another sea day, but that wasn't the case this time. Prince Edward Island is the first port we missed and it was because we were tendering. The Captain said it was too windy and too dangerous. It was disappointing, but understandable - it was windy and waters were rough. So we had a sea day and headed to our next port. The next port was Saguenay and we were supposed to have been docked from 11:00 am to 8:00 pm. We arrived early, at 8:00, and there was no dock available. I surmised the Captain gave our dock away and agreed to tender because all of a sudden this became a tender port and the Captain said it was too windy and dangerous to stop. It was a little windy at 8:00 am, but what made everyone mad is: 1) we were supposed to have been docked - if we had docked, as planned, we would have go to stop at the port 2) it wasn't that windy, and by 9:00 am, there was no wind at all. It was the smoothest waters we had ever sailed. The Captain could have waited just a little while, and t we could have had our port. So we had 3 sea days in a row on a ship with absolutely nothing to do. Passengers were grouchy and staff was rude. And to add insult to injury, we received a refund of $15 per person for missing the two ports. What?! We paid over $300 in port taxes and missed half the ports. The port fees should have been fully refunded and an additional bigger refund for missing the ports. Rumor has it - there was an issue with the anchor and that was the real reason we missed two ports, but we'll never know. I wrote NCL a letter, and have only received a generic response they received my letter - still no direct response. NCL had opportunities to make this better and they missed every one of them. They lost a lot of customers over that, and I see they are in the headlines again today for a similar issue on the Spirit. Read Less
Sail Date September 2019
After 18 NCL cruises we decided this was the worst one! The problem of being on so many cruises with NCL creates an automatic comparison on overall and on particular events. Lets face it the cruise director and his second banana are ... Read More
After 18 NCL cruises we decided this was the worst one! The problem of being on so many cruises with NCL creates an automatic comparison on overall and on particular events. Lets face it the cruise director and his second banana are beginners in training. The design of the Breakaway type ship does not help either. While the epic / pearl type had the Spinnakers for dancing and general use and many smaller sites The Breakaway type uses the Atrium for everything creating an unwanted congestion and tremendous lack of seating. Many of the events at the Atrium could have been done at the theater. The dancing / music selection/ bands/ singers/ dance classes were worst ever! If you compare Judy at the Pearl , her effort , her attention to details, her understanding of advice with these beginners there is NO COMPARISON.. The cruise director does not know how to do his job. Most if not all entertainments events were packed into a non functioning 45 min time. So how you develop the feel for dancing if you only get 10 songs? Variety does not means more entertainment! They teach a class of Latin music and then THERE IS NO MORE OF THAT MUSIC ON BOARD TO PRACTICE?..come on ... I brought my tablet on some empty places and danced on my own and after a while others joined in ?..Why do not play dancing music all the time at empty salons?..maybe because NCL does not makes money selling booze?. The food selection at the buffet was also inferior to ALL THE OTHER CRUISES.! At Moderno we found a new species of cows.. Filet mignon with veins and fat? The manager and food servers handled our complaints very well / but why cheat on the quality? Does the CEO wants more money? Probably this was the last cruise at NCL!.. sorry for that. Read Less
Sail Date September 2019
The ordeal started in port. The boat was six hours late to dock due to tropical storm Dorian...Ok, not much can be done about that except, maybe a heads up from NCL. Too much to ask for I guess. This trip was booked by a cancer foundation ... Read More
The ordeal started in port. The boat was six hours late to dock due to tropical storm Dorian...Ok, not much can be done about that except, maybe a heads up from NCL. Too much to ask for I guess. This trip was booked by a cancer foundation as a “wish” for my son who is battling leukemia. To console everyone for the late arrival of the boat, they offered a free bag of chips and a bottle of water. We decided to get out and walk around the city. After six hours of waiting, we were finally able to board the ship. After boarding the ship, we were told that we could not access our cabins because they were still cleaning them and they didn’t anticipate them being finished for another hour and a half. Again, okay, we’ll just try and find a place to dine.....of course, EVERYONE has the same idea which made some halls impassable and getting an elevator almost impossible (my child uses a wheel chair to get around). We finally get to a dining area and find out that if you don’t buy a drink package, a cup of soda is $3 per cup. I expected it to be a little inflated but goodness (I’ll chalk that one up to my own ignorance). So, we finally leave port and head out to sea at about 10pm. First night in the books and all seems well. Next day, we all awake and lounge in the cabin for a while and decide to get brunch, by this time breakfast is over. We head to the complementary taste restaurant and order. My son gets the shrimp pasta with red sauce (another round of 3$ sodas). We take my son and his brother up to the teen lounge and let them “lounge” while I go back to the room to fill out paperwork in anticipation of Canada, when I get the call that my kid isn’t feeling well and has been vomiting. We get him back to the room and try to use some of him medications brought from home to see if that would do the trick. Unfortunately, he was still vomiting and using the bathroom. In fear of dehydration, we take him to the medical floor. They give him IV fluids and insist on going thru their base clinic in Cleveland who instructs them to give him an antibiotic we’ve told them several times he is allergic to. My wife makes them call his on call dr (via Satellite phone) to direct them on exactly how to treat him bc technically once he developed the 102 fever they wanted him in a hospital asap but they keep him overnight. The next morning we are ferried off the boat to the post hospital for observation. The ship calls and instructs us to come get our baggage and disembark because they don’t believe he should be on the boat. All the while, we are in Bar Harbor, Maine and basically have to figure out how to get home only to receive multiple notifications that they’ve charged and MAXED OUT our credit card for their medical services and the 8 cups of soda to the tune of $8,000. I will NEVER take another NCL cruise again. I expected better! Beware, the shrimp and pasta with red sauce is a doozy! Read Less
Sail Date September 2019
0 Stars. Negative stars, really. I’m sure Norwegian doesn’t care that I had a bad time. Just one customer lost over thousands that board happily every day. But, I want to leave a review anyway. Maybe one customer will listen and ... Read More
0 Stars. Negative stars, really. I’m sure Norwegian doesn’t care that I had a bad time. Just one customer lost over thousands that board happily every day. But, I want to leave a review anyway. Maybe one customer will listen and second guess NCL. Just came back from Norwegian Escape heading up New England and Canada. I did not enjoy the experience one bit and I let Alvin the cruise director and I assume the Captain or an Officer know upon exit (as they were standing there). I get it, Hurricane Dorian messed things up and when my family arrived at the Terminal in NYC, tons of people were there and the staff may have been overwhelmed. But that doesn’t excuse the misinformation and the attitude staff members were giving myself and others. Let’s start off with those who booked directly with NCL and were told via phone calls and text messages to not come to the Terminal until 4pm, meanwhile apparently people who did not book through NCL were never told there was a delay and arrived at the Terminal much earlier than 4pm. Not an issue, except these people who arrived before 4pm received embarkation numbers in the single digits or teens while those who listened dutifully to NCL received numbers in the high 30s or not at all. So, how is that fair? When I entered the terminal, no one told me I had to find this mysterious person who had embarkation boarding numbers but I did find the snotty employee who asked me why I needed 6 health cards (I don’t know? Because I have 6 people in my family?) Second, when we finally got processed and boarded the ship there was zero traffic flow control. Everyone entered in deck 7 and flooded both the aft and forward elevators. The elevators were always full for whatever reason, when the doors opened, it was full. Eventually one staff member arrived and while I was first in line for the elevator, the staff member ushered others in, leaving me with two suit cases and a baby carriage (no baby, as my wife walked with the baby the 7 flights up to our room after ten minutes of waiting). Finally, disembarkation. You’re supposed to claim your color for an orderly disembarkation the night before . On this day, green was for disembarkation prior to 8am, orange 8:15-8:45, then other colors for later disembarkation and luggage removal. Well, no one is checking tags, so everyone is running amuck and trying to flee the ship, which can you guess? Leads to ridiculous wait “lines” at the elevators. I use the word “line” loosely as people were just on top of one another. And, while the down button was pressed, every single elevator headed down was already packed when the doors opened in 14, leading people now to go up, just to go down, leading to even more packed elevators. We waited for 10 minutes and realized we’d never get down. So my 69 year old father grabbed his own luggage and carried it 7 flights. While I lugged my luggage down 7 flights. No order, no traffic control. A straight mess. If NCL is known for their “free style” cruises and “free style” is supposed to be chaotic and disorganized, then you’ve found your ship and company! But it’s not my cup of tea. One final thought on the elevators from hell. Their AI system needs a reworking. If you want all the elevators at the bank to work, you have to press the down or up buttons in the starboard and port side, one button won’t light them all up. But I’ve also personally watched as 5 minutes passed with no elevator stopping on my floor despite me pressing the down button (on other occasions). In fact, I saw the elevator come to 14, light up, make a noise, but sail past my floor to 16. Anyways, heed my warnings or not, up to you. But I’m sure Alvin, the Captain and NCL won’t care as they already pocketed my money. Read Less
Sail Date September 2019
Don’t go near this cruise line you are warned. Utterly Utterly hopeless unless you want cold food , cold t and coffee, served on cold plates with order that belong to other people. We obviously got training staff who had not got to - ... Read More
Don’t go near this cruise line you are warned. Utterly Utterly hopeless unless you want cold food , cold t and coffee, served on cold plates with order that belong to other people. We obviously got training staff who had not got to - how to make toast lesson, or serve everybody at the table their first course before serving others their second . If our happy to let other tables order your food this is the cruise for you. They will tell you that all complaints can only be dealt with after the cruise is over and they never get back to you. Embarkation was late due to storm which they could do nothing about but then we had a eight hour delay when we were treated to a bottle of water and a packet of crisps. I assume the idea was that after you had eaten them you had to get to get her with others to make a seat for you to sit on for the eight hours. Read Less
Sail Date September 2019
This was my 24th Cruise, which includes river cruises in Europe. It was our first time on NCL and will be our last! Their customer service stinks! NCL booked our flights and 6 hours before our departure, our flight was cancelled. I ... Read More
This was my 24th Cruise, which includes river cruises in Europe. It was our first time on NCL and will be our last! Their customer service stinks! NCL booked our flights and 6 hours before our departure, our flight was cancelled. I called the NCL emergency number for flight problems and was on hold for 40 minutes! The NCL person said he could not help me and gave me a phone number to call.....which was the exact number I had just called!! The airline was finally able to rebook us, but it was touch and go. On arrival in NYC, we waited 3 hours for our prepaid transfers to the ship. Again, we tried to contact NCL with our new flight arrival time, but couldn’t get ahold of them on a Saturday morning. When we finally departed JFK on the shuttle, the shuttle driver was probably hi on something! He passed every car on the road and did a U-turn in the middle of the block. Everyone was frightened by his driving. Our first nite on board, our toilet flooded the bathroom floor due to a leak. In the morning, I called housekeeping and then guest services to report, but no answer at either place. About 3 hours later, we finally got ahold of housekeeping. It was repaired that afternoon. Nice bath towels from our room steward helped until it was repaired. Before departure, I called twice with questions....one time I was on hold for 40 minutes and the second time on hold for 20 minutes. This is no way to run a business! Also, the Dawn is rather tired, the food was only so-so unless you were dining at a specialty restaurant. The food there was good. Hamburgers by the pool were cold...couldn’t even eat mine. We had a balcony cabin with peeling paint and rust on the balcony. The cabin itself was adequate. Only one outlet in the entire cabin!! Always static on our phone line, which made it difficult to talk to our travel companions. Read Less
Sail Date August 2019
I truly don’t know how to adequately express how disappointed we are in our first cruise with Norwegian and first cruise ever. I have always heard that this is the elite of the cruise lines and this is who we should take our first cruise ... Read More
I truly don’t know how to adequately express how disappointed we are in our first cruise with Norwegian and first cruise ever. I have always heard that this is the elite of the cruise lines and this is who we should take our first cruise with. We had 3 rooms for this cruise and spent over 16,000 for rooms, 5,000 for airfare, and spent 4,000 on the ship in extras. We saved up for this trip and had such high hopes but were quickly disappointed. We all had rooms 11116, 11126, & 11128. We were on the 11th floor on the Dawn, which is directly located under the Garden Grille which does not have carpeted floors ( I would truly like to know who thought this was ok) and we heard chairs scooting around from 5:00 am (which we assume the crew started getting ready for the day) till 1:00 am at night. We never had more than 4 hours sleep due to this excessive noise. We heard kids running back and forth all day as well. In room 11128 there was a constant pipe noise coming from the ceiling as well, that the party in this room did not get any sleep. Also, when we booked our cruise the reservation agent told us we could take the divider out from the rooms 11126 & 11128 to have one big balcony, which turned out to not be true at all. We upgraded our rooms because of this misinformation. This was a complete lie and we were misled. We spent 2,000 on spa services and a spa pass. The spa had very dirty windows you could not see through and we feel we didn’t even remotely get our value for what we paid. ( I am attaching pictures of this). We did not get our full value for port day #5 in Newport, RI. We only had two tender boats and we did not get to land until 1:30 and had to be back by 3:00 and the lines were ridiculous to get back and forth. We were supposed to have 10:00-4:00. I must say this was the most unorganized cruise. I also heard this from several other passengers, as I had nothing to compare it to. Then the kicker is, we bought 8 Next Cruise Deposits for a total of 2,000 because we thought hey, we will give them another shot maybe this ship is just old and a fluke. We booked on ship for our next cruise and they said over and over we were getting upgraded to a balcony mini-suite but that did not happen at all. It was only a balcony. We asked at least 10 times and they said yes. I think that you really should have English speaking people that understand how things work, when it comes to Next Cruise onboard a ship because language and communication was a huge hurdle when buying and booking the next cruise. The food was awful! My kids and parents had been on the Pearl and loved the food but there was no variety on this ship when compared to others, and no seafood which is really sad when you are going on a Canada/East/Atlantic cruise. I am just so disappointed after saving up for so long and having an experience like this. I wish I could just dispute this charge with my credit card company because none of us got any sleep. It was not an enjoyable 7 days at all and honestly, I think we should be compensated quite a lot for this. This wasn’t just a bad night’s sleep in a hotel, we saved and spent thousands on a trip we got no sleep on and I just don’t feel that is right. The singing acts were awful on this ship as well.I know there has to be better singers out there willing to work on a cruise ship. Drinks were very watered down. The selection of shore excursions was pitiful when compared to other companies. Read Less
Sail Date June 2019
When I made the reservation for my friend and I and our husbands, I mentioned to NCL agent that we are celebrating my 44 year anniversary. Big year right? Who can say that these days! The agent told me they will send us a cake with a card ... Read More
When I made the reservation for my friend and I and our husbands, I mentioned to NCL agent that we are celebrating my 44 year anniversary. Big year right? Who can say that these days! The agent told me they will send us a cake with a card to celebrate our special occasion..We were left empty!! Our mattress was so uncomfortable that my husband and I received back pain. One week later, we are still experiencing pain..... We tried the food at different restaurants and everything we were served was very cold. Also, the menu was same every night. Overall quality of the food within the Buffet was unacceptable. The ship had over 2000 passengers and all of us could not be accommodated in the dining halls. There were not enough tables to sit and this left us all wandering around to find a table to sit. It was a very uncomfortable experience for all of us. All PA announcements were not clear and we could not understand the anything said. This is worrying in times of emergency. WIFI was part of my package at the time of reservation and I was not able to use it. I personally went to the front desk asking for help but no one knew how to do it. Let’s just say I’m a veteran. I’ve been on 20 cruises in my life and overall this was the worst experience I’ve had to date. Both my husband and I along with our friends were disappointed in taking Norwegian. I chose this cruise to celebrate an important anniversary and it did not meet any of our expectations. I will not recommend this to anyone especially those who want to celebrate an important occasion. Read Less
Sail Date October 2018
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