1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews

214 Norwegian (NCL) Canada & New England Cruise Reviews

We went on this cruise for my in-laws 60th wedding Anniversary, we anticipated it would an older crowd and we weren't wrong. The cruise staff was fantastic, the passengers weren’t your typical rowdy pool crowds. Finding deck chairs ... Read More
We went on this cruise for my in-laws 60th wedding Anniversary, we anticipated it would an older crowd and we weren't wrong. The cruise staff was fantastic, the passengers weren’t your typical rowdy pool crowds. Finding deck chairs at the pool was no issue. Our Cabin steward Rod was amazing,. This was our second time on the ship, it is showing some wear but still a great ship. They are trying to control the smoke smell in the hallways around the casino, however it is still very noticeable. Howl at the moon is a must, sad this isn’t on the newer ships. The food was really good, especially Carney’s, LaCucina and Teppanyaki. We really didn’t have a bad meal on the ship. If there was a downer to the cruise it was the whale watching in Bar Harbor, save your money. We knew it wasn’t a guaranty to see one however when we were talking to one of the workers she had said the whales were staying out further away. The meeting time was 11:45, when we arrive at 11:30 they had boarded all the independent paying customers and all seats on the top levels were already taken. We ended up standing for the first 2 1/2 hours. Read Less
Sail Date September 2019
We really enjoyed the cruise. Just wanted to commend Norwegian's staff for the time they took to get us on board. We had forgot our passports and they worked hard to help us get on board. I wish I had gotten their names. The only ... Read More
We really enjoyed the cruise. Just wanted to commend Norwegian's staff for the time they took to get us on board. We had forgot our passports and they worked hard to help us get on board. I wish I had gotten their names. The only grip I have is the entertainment was not up to standard of what Norwegian usually has. Ports were great. Staff friendly and helpful. We did not do any excursions but enjoyed just walking in the ports. Food was great and service was great. The Atrium could use some more seating if they continue to do events there. It was very packed. I did miss the open area at the back to eat outside but understand that as the crowds are large and in the event of inclimate weather there would not be enough seating. Will be cruising next fall through the panama canal from Los Angeles to Miami Read Less
Sail Date September 2019
My sister and brother in-law talked my husband and me to join them on a cruise. We picked the NE and Canada hopefully to see fall foliage. A bit early for that but had great weather through out. We arrived a bit late so had to go ... Read More
My sister and brother in-law talked my husband and me to join them on a cruise. We picked the NE and Canada hopefully to see fall foliage. A bit early for that but had great weather through out. We arrived a bit late so had to go directly from airport to ship. We however got a nice view of New York from our ship. Statue of Liberty was breathtaking. Our stateroom with a balcony was very comfortable. We used the balcony a lot (as my sisters room was right next door). Wish we would've known there was storage room under the bed - our closet was packed! The entertainment on the ship was very good. The comedians were the best. Didn't care for the band that was supposed to sing renditions of my favorite bands. The Choir of Man was very good also. I personally would not do as many excursions again. Some got rather repetitious. I don't like long rides and I am not much of a history buff. I liked it better when we walked around the ports and talked to the people. Much more interesting! And the food - what can I say - they had everything I could possibly want. Also had lots of fun doing activities on the ship. Read Less
Sail Date September 2019
I chose this cruise because of the itinerary and thoroughly enjoyed every stop, especially St. John and Halifax. I can’t wait to go back. Service was very good. Food in the main dining rooms was, for the most part, only OK, but the ... Read More
I chose this cruise because of the itinerary and thoroughly enjoyed every stop, especially St. John and Halifax. I can’t wait to go back. Service was very good. Food in the main dining rooms was, for the most part, only OK, but the buffet was quite nice for breakfast and afternoon meals and snacks. I would like to have seen more berries and legumes for salads. Embarkation and disembarkation went very smoothly (we handled our own baggage). Easy off and on in ports of call as well. Our standard balcony cabin was adequate and clean. Shows were very good. While the itinerary was fantastic, the availability of shore excursions was limited. We were only able to book our top choice in one port and sometimes even our second choice was unavailable. That being said, our excursions did go very well. I would definitely do this cruise again or perhaps do the one way trip to Montreal or Quebec City. I was not sure that I would like cruising in cooler weather, but this was the nicest cruise I have ever been on! Read Less
Sail Date September 2019
We chose this cruise because we wanted to go to Bar Harbor Maine. We like sailing out of New York City. We were on the ship by 11:45 am. The ship was completely full and many times this presented a problem. There was plenty to do on the ... Read More
We chose this cruise because we wanted to go to Bar Harbor Maine. We like sailing out of New York City. We were on the ship by 11:45 am. The ship was completely full and many times this presented a problem. There was plenty to do on the ship with the entertainment being the best. I was happy that the casino had a non smoking section. The food at the restaurants was hit or miss. The only extra pay restaurant we went to was the Modeno and that was very good. The service was also so so. One things that really bothered me was because the ship was so crowed that people were waiting to get in the dining rooms and because of this, I felt like I was really rushed to finish my diner and leave. The other problem with the ship was the lines to get on the elevators. We had a balcony cabin that was kept very clean as was the rest of the ship. The week we were on the ship, Guy Harvey was on it with his daughter and they different types of presentations. He is the person that painted the hull of the ship. The Man of Choir show was the best show that we have seen on a cruise ship. We liked it so much that we saw it twice. We booked all four of our excursions with Norwegian and they were all good to very good. The cruise was not as good as an Alaskan cruise but I would still recommend it. Read Less
Sail Date September 2019
Time of year and cruise itinerary. Ports of call were about what we expected but found the tendering to be very tedious . Snacks or light food in the late afternoon could have been more varied. The crew were very polite and helpful. The ... Read More
Time of year and cruise itinerary. Ports of call were about what we expected but found the tendering to be very tedious . Snacks or light food in the late afternoon could have been more varied. The crew were very polite and helpful. The entertainment for the most part was top notch and Harry O 'Donoghue present a very funny and entertaining program. In addition we had dinner with him one night and thoroughly enjoyed his company.. I would suggest you have more performers like him. We ate at four of the specialty restaurants and enjoyed all of our meals (especially Cagney's - went twice) except for Modero's which I found the food to be overdone and very dry. We were very impressed at the cleanliness of all phases of the ship and the effort by the staff to keep every one germ free (washy, washy?) Will do Norwegian again! Read Less
Sail Date September 2019
wanted to see the Maritimes, hopefully with fall colors, but too early for that, up the St Lawrence was great, lots of little , villages. fantastic homes in Newport, must hv been nice to have money in those days only downfall was number ... Read More
wanted to see the Maritimes, hopefully with fall colors, but too early for that, up the St Lawrence was great, lots of little , villages. fantastic homes in Newport, must hv been nice to have money in those days only downfall was number of ports where you had to tender in, some were 25 min each direction ship was very modern, wonderful staff in rooms & eating places ate all meals in Garden Cafe where food was very varied and good dress was casual which I prefer , entertainment in Stardust lounge very good enjoyed Halifax, Pier 21 was very enjoyable ( this is where immigrants landed, and had a Titanic exhibit, weather was good, sea rough coming into Rhode Island, end of hurricane Dorian Did not leave ship in most ports because of tendering and I use a cane to get me around very happy with trip and will most likely do it again Read Less
Sail Date September 2019
We love NCL but this was not our favorite ship. The good: the staff was wonderful. The entertainment was really good. Choir of Man was awesome! I loved the Wine Lovers Musical. A fun experience. The food in the Manhattan Room and ... Read More
We love NCL but this was not our favorite ship. The good: the staff was wonderful. The entertainment was really good. Choir of Man was awesome! I loved the Wine Lovers Musical. A fun experience. The food in the Manhattan Room and Taste and Savor was really good. The ropes course and mini golf were really fun as well. The rooms; The rooms were nice. The bathroom was the biggest we have had on a cruise. (balcony room). Drawback: the closet was in a weird spot. It was hard to access by the couch. The couch was also very uncomfortable. Not so good: the smoke smell was horrible in the stairwell with the chandelier, Headliners Comedy Club, the art hallway, and sometimes the atrium. We left Dueling Pianos because it was pretty strong. Embarkation and Debarkation was crazy. I realize the hurricane created a delay. Embarkation: The issue was the person on the overhead system gave one direction and the workers were telling us something different. People were confused. Debarkation: the area where you exit and catch the buses was jam packed. A lady who worked there was yelling at us because we weren't moving. We couldn't move because it was a tiny area and way too many people. We were following an excursion line for NYC. The excursion lady disappeared and we were left in the luggage area with no clue what to do. It was really chaotic. Read Less
Sail Date September 2019
First real time issue we had was boarding. Our cruise ship pulled in late, due to bad weather from a hurricane brewing off the coast so they apparently went around it. We knew about the late arrival because our travel agent called us and ... Read More
First real time issue we had was boarding. Our cruise ship pulled in late, due to bad weather from a hurricane brewing off the coast so they apparently went around it. We knew about the late arrival because our travel agent called us and told us the ship would be in port late and we should be able to board at around 4:00 pm. Our original boarding time was 10:30 AM. As it turned out we should have waited until about 9:00 PM, and what a fiasco, with everyone trying to board at once. They passed out boarding numbers, which no one had informed us about, and they were very rude with everyone with nothing to eat or drink while waiting in line for 5 hours. Since we had no number, and there wer well over 400 of us in that line, we were one of the last 30 people to board. We finally got dinner at 10:00 PM. The second issue we had, was my wife and I went for massages. The massage itself was not great but just ok. I get massages weekly at home, so I do know a good massage. I was there to get a Swedish Massage, and they gave us a free upgrade to a hot stone massage. At one point I had told the masseuse the pressure was too much, and she backed off. Anyway long story short, when I Left there and returned to my cabin, I looked in the mirror and saw that she had broken a blood vessel between both eyebrows, where it looked like I was bleeding. We were due to have some professional portraits taken next as it was our tenth Anniversary. So we went down to the studio, and the photographer asked what happened to your head. When I explained he said no worries, he can color that in so it won't be noticed. He did do a wonderful job of it. All in all the rest of the cruise went smoothly. The crew was friendly, really liked the steak restraunt with the Surf and Turf lobster. The show, The Choir of Men was most memorable, and is not to be missed as it was hilarious with audience participation. It just made our last night great, and the dueling pianos was also a lot of fun. We did not participate in any of the excursions, becuse we seldom join anything with large crowds and prefer to get out on our own. We found plenty of things to see and do within walking distance of the ports. We did take the free bus tours through the parks in Bar Harbor in Maine, but apparently they didn't expect the cruise ship, as all the busses were running about an hour late. This was not the fault of the cruise ship though as it was the National Park service, which didn't account for the extra people. The town was very picturesque, and the lobster and chowder there were fantastic. I will be cruising again soon, but to Europe next time, so will look and see what's available. Value for the money was very good, but the price of the portraits was shockingly high. Final thought - One of the most memorable parts of the cruise was passing the Statue Of Liberty at night, when the ship stopped, and the band started to sing, " And I'm proud to be an American" and everyone on the ship joined in. Thank you for that, that was an amazing moment that I shall never forget! Read Less
Sail Date September 2019
We were on the September 8th to the 15th cruise out of New York. Because of hurricane Dorian the Escape was delayed coming back. Celebrity's ship left Bermuda with them and had no problems getting back so I don't know why the ... Read More
We were on the September 8th to the 15th cruise out of New York. Because of hurricane Dorian the Escape was delayed coming back. Celebrity's ship left Bermuda with them and had no problems getting back so I don't know why the Escape was so delayed. We were notified about the delay and were told to arrive after 4 pm. So many people we met were not notified about the delay. Embarkation was a nightmare where we waited on line for hours. We later learned some people received tickets for water and chips but we never did and neither did the people in line with us. I was more disappointed that NCL did not try to compensate us for the half day we lost enjoying the ship and the one meal we lost. Our lost was the delayed ships gain since those passengers got to eat our lunch and did not get off the ship to late afternoon. An OBC of $25 per cabin would have been a nice gesture on NCL's behalf. The Escape is a very large ship and we did plenty of walking. The crew is amazing and service was great. The ship was very clean and you always saw crew cleaning. We have sailed NCL many times and this was the first time we were not impressed with the food on the ship. This also was the first time we were booked in an inside cabin since we booked three weeks before. Cabin was doable with plenty of storage but I missed the day light. Our cabin was on the 9th deck forward and we were able to hear the music or movies playing in the theater at night. The noise did not bother us but it might bother others if they go to bed before midnight. My son had a solo cabin and he said it was great. There was actually plenty of room and storage in it. He liked it better than the inside cabin. The Escape does a fabulous job for the CC Meet & Greet. It was held at the District Brewery and the officers actually mingle with you. Our roll call was invited back for a special gathering where again the officers mingled with us, beer tasting and hors d'oeuvres were served. The Escape knows how to appreciate the cruise critic members. We had a slot pull which was lots of fun. Thanks to those who arranged our M&G and slot pull. I thought the night time shows were okay, nothing special but that is just my opinion. We had beautiful weather on our cruise and the seas were very calm that you didn't even know you were moving. We loved Bar Harbor and Saint John. We did walk off disembarkation and it was the fastest we have ever gotten off the ship and through customs. All in all we had a great cruise. Read Less
Sail Date September 2019
I was attracted to the Boston departure in early September 2019, I wrongly thought we would enjoy more pool time and sun - instead we dodged hurricane Dorian and missed Bar Harbor and Halifax on our first leg. The service was ... Read More
I was attracted to the Boston departure in early September 2019, I wrongly thought we would enjoy more pool time and sun - instead we dodged hurricane Dorian and missed Bar Harbor and Halifax on our first leg. The service was outstanding, the ship was easy to navigate, and public areas and activities were never crowded. The late show in the theater was never more than 2/3 full so you could show up last minute and get a great seat. Guests were older than other NCL cruises I have taken, with average age approx. 70. The itinerary was not as exotic and kids were back in school, so maybe half dozen kids onboard, few if any Europeans or Asian tourists, 80% US and 20% Canadian. The entertainment surprised me, the dancers and singers were just outstanding on the first leg - a new cast came on the second leg from Quebec to Boston and they were excellent also. The comedians were very good, but the cover band and solo musicians in the lounges were just average. Unfortunately we had very few sunny days to enjoy live music at the pool in the late afternoon. The late evening bars and entertainment are hardly attended, literally no one came to karaoke. Not the cruise for those who like to party. While the service on the ship was excellent, the dining room food is just ok. I started eating KETO and the protein choices in the main dining rooms are limited. After 14 days in the same dining room without carbs I paid for specialty dining on my next NCL cruise. Overall, sort of like a floating retirement home. Very good value for money if booked last minute, staff and ship are first class. Read Less
Sail Date September 2019
We are in our 60s. We took the cruise because we wanted to visit new places up North before it got too cold. We knew no kids would be onboard as school started that week. So 8/31/19 12-day cruise was a Grandma & Grandpa crowd. ... Read More
We are in our 60s. We took the cruise because we wanted to visit new places up North before it got too cold. We knew no kids would be onboard as school started that week. So 8/31/19 12-day cruise was a Grandma & Grandpa crowd. Entertainment was great, & staterooms too. But food onboard gets a 3 out of 5. Soups were poor. Brown watery cream of mushroom soup. Minestrone was not a soup but a clear broth with 6 macaroni and 8 beans. Most soups missed the mark; 'brothy' and clear. Bakery was great. Dining room - everything had at least 1 flavor/ingredient added too much. Garden Buffet every sandwich had mayonnaise on each slice of bread, everything! Corned beef sandwiches one day, pastrami hogie next day, every panini all week, plus turkey & Swiss, you name the sandwich served daily and it had mayonnaise on it. And on both sides of the bread! Nobody could make me a sandwich w/o mayo no matter who I asked. I have high cholesterol and take Lipitor like many other seniors on a senior cruise might have, but this 90% fat condiment (look at the nutrition label) was on every sandwich all the time and I couldn't get anyone to accommodate me and make me a non-mayo sandwich, not once. Everybody has a niche in life. I have diabetes and high cholesterol, but I'm allowed certain foods in moderation 2-3 times a week. But never mayonnaise, which was in a bowl to add to your sandwich in at least 2 places along the buffet line. Mustard (only salad mustard & no spicy brown anywhere, UGH!) and ketchup were at each table. I can have unlimited ketchup and mustard, but I would have been mayo overwhelmed if I ate any sandwich served (other than the make your own franks and burgers). If they had ready made franks in buns or burgers on rolls, they too would have been drenched in mayonnaise. The chef was mayonnaise-happy, I guess. There was plenty else to eat, I didn't go hungry, but I would have liked a corned beef or pastrami or turkey sandwich the 1 day it was offered if done so w/o the mayo, Even the seafood sandwich was topped with Sirachi mayonnaise. PLEASE LOSE THE MAYO. I can always add it, it's right there on the buffet but I couldn't take it off after they drenched both sides of the bread and sandwich that way. Service in the dining room was hit or miss each night depending on which random waiter you got. Smoked salmon ONLY served in the dining room at breakfast, but herring in the buffet. The herring looked like the bait I use to go fishing. One night we had our dining room orders taken and were each served the wrong soups, then corrected, and followed by the wrong salads next. Salt and pepper were in grinders that were identical, no P or S or other distinction on the grinder and I ruined a dish by adding salt by mistake instead of pepper. The foods had a dozen ingredients each where 9 or 10 would have been fine if you know what I mean. This wasn't Master Chef or Chopped, after all. But I didn't go hungry. Just overkill. And PLEASE lose all that cholesterol laden Mayo, PLEASE! I'll add it if I want it. The 'midnight' snack buffet on an earlier cruise was from 11:30-12:30AM. This cruise it was 9:30-10:30. Way, way too early for me. Read Less
Sail Date August 2019
I had only been on one cruise prior to this voyage and I can honestly say it was an exceptional trip. The ship was exceptionally decorated, the public rooms and restaurants felt more upscale than advertised... having said that the layout ... Read More
I had only been on one cruise prior to this voyage and I can honestly say it was an exceptional trip. The ship was exceptionally decorated, the public rooms and restaurants felt more upscale than advertised... having said that the layout of some spaces left something to be desired. The two-story atrium where the champagne bar is located is not well devised because the Havana Cigar Club lounge, even if segregated by partitions and glass walls is poorly ventilated meaning that the fumes of cigars and cigarettes leak into the atrium and spoil the ambiance of the space. On another note, live music that plays by the champagne bar spoils the atmosphere of the 'Le Bistro' French Restaurant, the 'La Cucina' Italian Restaurant and the Bamboo Restaurant on the second level because either the live music blasts into the dining room when the doors are left open (Le Bistro) or it just spills into the restaurant because its entry has no doors to begin with (La Cucina & Bamboo). There is nothing more deflating than to be enjoying Edith Piaf while eating Escargot when suddenly you hear the roar of someone doing a cover of Ed Sheeran because the doors suddenly burst open... I'm sorry, unless the ACTUAL Ed Sheeran is playing outside I don't want to hear it with my French dinner! On another note the art displayed on the art auctions and art gallery is trivial and gimmicky... I would have been more impressed if they had displayed talented unkown artists from the ports of call (Canada and New England in this case) than to see Thomas Kinkade and Romero Brittos whose work is only seen in their own bloated brand-gallery shops in Mid-Western Mega Malls. Give your passengers the chance to purchase something based on real artistic worth not on notiriety and brand-image. On the last note layouts of some restaurants seemed remote and out of the way such as the 'Los Lobos' Mexican Restaurant which was my favourite restaurant in the ship but seemed lost in the maze of corridors to the rear of the ship. And the Venetian Restaurant's Decor looks like it came out of the 1970's even with some of the contemporary art spread throughout the room. Out of all the restaurants the Venetian's Decor was the odd man out of all the other public rooms. Having said all that my experience with the staff, excursions, and dining was wonderful and I had the best time in my life... I will definetly come back to Norwegian Cruise Line in the future and I might return to the Norwegian Dawn Just to see the crew and entertainers again (shout out to the band who played the Jazz Standards... I forgot the band's name but I love that they played all the songs I suggested). They all deserve a raise... Just please fix the sound and smoke issues and I might raise my review rating from very good to excellent. Read Less
Sail Date June 2019
Overall, we enjoyed the Dawn. Food We ate in three specialty restaurants, both main rooms and Garden Cafe. The quality of the food was consistently good. Our biggest complaint was the lack of variety for the breakfast buffet. Le ... Read More
Overall, we enjoyed the Dawn. Food We ate in three specialty restaurants, both main rooms and Garden Cafe. The quality of the food was consistently good. Our biggest complaint was the lack of variety for the breakfast buffet. Le Bistro and La Cucina were both excellent. Cagney’s Was ok, with my steak being too thin and over cooked. The food choices and quality in the main rooms were very good Entertainment Loved the different music groups, especially VIP and Azalea. The shows in Stardust were also very good Shore excursion They were ok. However, the process of getting off the ship with tenders was chaotic and poorly organized Service While there were examples of exemplary service, it was inconsistent. I expected to be wowed but the service often fell short. Some of the staff were not nice and were unable to anticipate guests’ needs I would go on Dawn again. I think the entertainment and food made up for service shortcomings Read Less
Sail Date June 2019
Honest review from a 40 year old guy who works in public service and says it like it is. The Dawn is a nice ship and looked perfectly fine in all areas. I did not notice anything that needed immediate attention or to be fixed. Staff was ... Read More
Honest review from a 40 year old guy who works in public service and says it like it is. The Dawn is a nice ship and looked perfectly fine in all areas. I did not notice anything that needed immediate attention or to be fixed. Staff was polite and helpful when we needed something or asked for something. Our cabin steward Michael was great. I kept calling him "Sir" and he would say - "it's just Michael". We had a inside cabin deck 4 (4597) which was in a great place actually as many of the ports have the exit on deck 4, 5 or 7. The room was a typical inside cabin. Only complaint was that the table under the TV really restricts that movement to that side of the bed when the two beds are pushed together. Ports of call were fine. We did the make stops at as many local pubs as possible while in Canada. We hit Garrisons in Halifax which is just outside the cruise terminal. We also did the Maritime museum which was interesting as well. It was raining and just piss poor weather to do anything else there so nothing we really could do about it. The stop at Garrisons was well worth it. While in Saint John we hit up some really good bars. The 2 that I recommend going to are Big Tide, Graham House. Just had good beer and the staff was great. We hit up a couple others but were not really impressed. It was raining here as well and nothing we could do about that. We did stop at the police museum which was small and nice but nothing amazing. The fire museum was closed which was disappointing....but I'm not a hydrant humper or a hose dragger so it wasn't that big of a deal to me. Bar Harbor we walked around town and put on about 5 miles that day according to our fit bit. We ended up eating at Geddys which was nice - had the hot lobster rolls (they have a gluten free bun so it was a win for the wife - but the bun was a little over grilled and black around the edge). Honestly not much else to do here and kinda of a waste of a stop for us personally. We were there preseason as most things were opening up that first week of June. Portland was the next stop and we walked to the Holy Donut to grab some of those power rings as I call them. They were okay - not sure what the hype is about as I've had just as good if not better and cheaper donuts from a gas station. The gluten free donuts were so oily that it really was too bad. Note - you can not take them back onto the ship - unless you hide them in the front pocket of your hoodie or in your jacket you are wearing. We did do the lobster boat trip with Lucky Catch.. this was well worth it and one of the highlights - they have a website so check them out. We did not make the port to Rhode Island because of high winds....it was very windy and we could not tender safely. We were given a credit of $8pp on our accounts for this missed stop/port. We did do the Sushi train on board as one of the highlights of our trip and spending a little money while on board. We spent $30 and left full. Only thing disappointing was that there was almost no sushi on the belt as it passed by. We had 6 plates off the bet and when we left there were only 3 still passing by. It's like they just didn't care that we were there eating and didn't want to keep it full of food for other guests. Entertainment was okay - we did not do any of the shows except for the comedian (Keith forgot his last name) and he was horrible. I'm sorry just making fun of your own family because they are black and 90% of the passengers are white just doesn't do it for me (I'm white by the way). The music bands were fine and we did listen to them. We ate breakfast most mornings in the Venetian and did eat in the Aqua once and a while too. The buffet was okay and nothing special. Gluten free food was good according to the wife and she had no issues. We did not spend any other money on board... in fact with the credit from the missed port we actually only spend $14 for sushi so that was a win for us. We do not have the beverage package and this is why: NCL IF YOU READ THIS TAKE NOTE: The cost for 1 drink of Woodford Reserve Whisky was $23 (I like this type of whiskey). They sell the bottle in the gift shop for $40. So if I purchase 2 drinks at a total cost of $46usd, I have already purchased more than an entire bottle of the stuff that I can drink at home and really enjoy. I'm sorry folks and (Andy - NCL President /CEO) this is just wrong - horribly wrong to charge a consumer this amount for a drink yet sell the bottle in your gift shop for less than 2 drinks. I understand the beer price and all that but this is why the beverage package is what it is and why I will not purchase it ever and I mean ever! Read Less
Sail Date May 2019
We sailed on Dawn in December 2018 out of San Juan, and had a chance to sail again to NE/Canada in May 2019. Booked an inside on deck 10 midship. Plenty of storage for two, the round table under the TV is in the way and too large for this ... Read More
We sailed on Dawn in December 2018 out of San Juan, and had a chance to sail again to NE/Canada in May 2019. Booked an inside on deck 10 midship. Plenty of storage for two, the round table under the TV is in the way and too large for this cabin. It was bumped right up against the bed on one side so my husband was fine getting in and out but not for me when I had to get out of bed. They need to replace it with a smaller table. Liked this deck and would book same again. Embark was good and so was disembark. We checked our bags at embark around 10am and walked over to the Intrepid which is so fun and interesting and would highly suggest to visit. Sail away was on time and it was a beautiful day. We did eat at the Venetian (MDR) for lunch and service was a little slow even though it was not crowded. We ate mainly in the Venetian and service was much slower than our 1st cruise on the Dawn back in December, but we are usually not in a hurry so not a big issue for us. The food was good and soup which we ordered each time was nice and hot. We ate in Aqua one night after we said we would not from the not so good experience back in December, which was slow and not very friendly servers, but we tried again and it was the same, the servers did not seem happy and service was slow. Food was good. We tried one time to eat at the buffet for lunch but did not care for it at all. Food was barely warm and too crowded. Ate at Cagney's the last night and food and service was very good. Ate at the chinese restaurant one night and it was very good. Entertainment was very good, the aerialist are excellent and so entertaining. Singers all good. We enjoyed all the bars/lounges and found all servers/bartenders are nice and pleasant. Gatsby's serves the best lavender martini which I was pleased to see it still being served from the 1st cruise. Comedian was good, only went once. Casino was as usual very, very smokey. It made me appreciate the Bliss cruise with the enclosed room for smokers in the casino. I wish all the ships had the separate smoking room as it would benefit all. It was full and busy except for the first night. Drink service is very good. Even thought the Halifax and St John ports were cold and rainy we still enjoyed getting off and exploring on our own (our 4th time and this was the 1st time it was cold/rain) Bar Harbor and Portland are two of our favorite ports and so much to do. We walked and shopped and ate lunch in Bar Harbor and did a City and lighthouse tour in Portland (went through a vendor located just off ship) Could not anchor in Newport RI due to high winds. We were disappointed because we had booked a excursion for the Cliff walk/Mansion tour. Will try next time. We have been to Newport before on a land based trip and felt bad for those first timers with plans, etc., but the winds were terrible and the Captain made the right call. Dawn is one of our favorites and will probably sail on her again. Also, regarding our room steward, JJ was wonderful and polite, Always greeted us by name. Thank you. Read Less
Sail Date May 2019
I was travelling with a group of 13 ages 55-65, the ship is very nicely refurbished not the neon colors like some others. Dining options are good, there is the Venetian which is the main dining room, the Aqua, another nice dining room ... Read More
I was travelling with a group of 13 ages 55-65, the ship is very nicely refurbished not the neon colors like some others. Dining options are good, there is the Venetian which is the main dining room, the Aqua, another nice dining room but more intimate, O'Shannesey's Pub a fun bar and restaurant and the buffet. We ate at the venetian for breakfast most days, as we got to warmer climates outside the temperature rose in that room, it was hot, not sure if there was an AC issue. The Aqua is only open for dinner but was comfortable, menu is the same as the Venetian which offers many good options and was cooler. O'Shannesey's Pub had more pub food choices although each night they have a special, one night was prime rib. The buffet was actually very good, we ate there 2 nights and everything was fresh and well seasoned. Breakfast and lunch was a mad house each day, people sit at their table after they are done eating, play cards or scrabble leaving folks with no place to sit, it is rude! The Casino was fun, adequate amount of slot machines, craps, black jack and roulette tables but is of course smoky as they allow smoking but this was another area that was very warm. I'm guessing the temp was low 80's so there was no air flow, there was a huge lack of ventilation in the casino. Entertainment: We enjoyed the shows in the Stardust theater especially "Elements" a cirque de solei type show, it was fantastic. As far as general music around the ship they really missed an opportunity here. They offered 80's tribute music and our group was excited to attend but it turned out to be one woman on a piano playing mellow 80's, same for the Beatles tribute, the band VIP performed Beatles songs but chose all mellow, slow dance songs, again boring. We did really enjoy the DIsco night. We took 5 shore excursions, all were good with the exception of Peggy's Cove, we drove around town for an hour or so looking at historical homes which only left us 50 minutes at Peggy's Cove, it was lunch time so we quickly ordered lunch at the So eastern which was very good but we had to take half to go and never got to really spend time in and around Peggy's Cove. Too bad because it was beautiful there! Read Less
Sail Date May 2019
Loved the itinerary for this cruse and a chance to escape the Florida heat. Saw a lot of mixed reviews for this ship so we were a little concerned. First trip with Norwegian and overall we were very happy with our experience and will try ... Read More
Loved the itinerary for this cruse and a chance to escape the Florida heat. Saw a lot of mixed reviews for this ship so we were a little concerned. First trip with Norwegian and overall we were very happy with our experience and will try them again for sure. The ship was great. It has been renovated and they did a nice job. It is an older ship but overall very well maintained. If you look real hard, you will see her age but our room and the public rooms we visited were well done and not worn looking. We received a free upgrade to a mini suite with balcony on deck 11. Made sure we weren't under the buffet due to a lot of noise complaints we saw in previous reviews. Ended up in 11098 and loved the room and balcony. Comfy bed, nice furnishings and overall very nice. We had a beverage and specialty dining package included in our rate and really enjoyed both. Not sure I would do the beverage package again as price versus how much we drink made me think we would have done better to buy our drinks but the specialty dining was great. Really enjoyed Cagney's and La Cucina. Moderno was good, not great. Wish we had done Los Lobos instead but enjoyed it regardless. Overall, food was very good. Ate in the MDR twice for dinner and both meals were excellent. Breakfast is a bit of a disappointment and the buffet is hit or miss. O'Sheehans was decent food (not great) but the service was very uneven. At times we were ignored. In general the service was very good and met a lot of very nice staff but most of the staff at O'Sheehan's were not interested and some were rude. Bartenders could be difficult to get to help you here and the ship sailed well below capacity. We really enjoyed the size of the ship with about 2200 people on board. We never waited in a line longer than 5 minutes except one late arrival into Newport which resulted in a huge mess getting tenders on and off the ship. Entertainment was great. In particular Azalea who for some reason played the Atrium every evening. They are fantastic and far more talented than any other cruise ship group I have ever heard, even in many of the shows. Why these two aren't doing shows in the Theater is a mystery! Benjamin and Mia are fantastic musicians but also very nice people. They made the rounds after every set and spoke with many guests. They had quite the following by the end of the cruise. Loved Halifax, Bar Harbor, Portland and Newport. St. John was just ok. No excursion was just fantastic. You can do these ports on your own or book tours with a little research and save a lot of money. Overall, we thought NCL was a step up from Carnival and RCL. Our next big cruise will be Alaska next year and we are looking at NCL, Celebrity, and Princess for that one. I would not hesitate to endorse this cruise and itinerary but the enjoyment factor is definitely increased when the ship is not sailing at full capacity. Read Less
Sail Date May 2019
We picked this cruise for the destination and ports and because we like the smaller ships (we did a trans-Atlantic on the Epic in the spring and can now say we were on the Epic -- too big and too odd of a ship). This was our sixth cruise ... Read More
We picked this cruise for the destination and ports and because we like the smaller ships (we did a trans-Atlantic on the Epic in the spring and can now say we were on the Epic -- too big and too odd of a ship). This was our sixth cruise on Norwegian, two trans-Atlantic crossings and two 7/8 day cruises, so we had an idea of what to expect, but we were a bit disappointed in our experience on the ship. The port visits, though, were excellent and a driving trip to visit those areas is in our future. I tagged this "Random" because of a number of things -- the random selection of when movies and TV shows were shown on the cabin TV, the random choices of meals in the Grand Pacific, the random choices of themes in the Garden Cafe, and the random times that there was a 30-minute wait for seating in both dining rooms. I also added the "Sailing with the B Team" subtitle since the service, meals, and offerings weren't up to what we have seen before on our past cruises. Breakfast was fine since it is hard to screw up eggs, omelets, etc. on the buffet or in the dining room. The issue of service and food came up with dinner in the Grand Pacific. The standard choices were the standard choices that are on just about every Norwegian menu (steak, flounder, chicken, pork, and pasta). The daily variable menu choices on a couple of days weren't outstanding or exciting, leading my wife and I to comment, "Well, we can find something to eat, even if it is just appetizers." The option was to find nothing we liked on the themed buffet. Both my wife and I were disappointed several times, me with a steak without much flavor and her with the veal that also had no flavor. At one meal at a shared table (which we enjoyed) several appetizers were served cold (especially the spinach dip that should have been hot). Some special requests for the entree didn't get communicated well so substitutions for vegetables or other sides didn't show up. Most of the table asked for coffee with desert but it took action by the maiter de to get the coffee served -- after everyone had finished their desert. The service just wasn't there at times. Outside of the dining room, the singing entertainment seemed to be made up of lower-level performers. A number of people we talked to mentioned the atrium piano player who couldn't sing. We briefly listened to another group and didn't seek them out again. This was disappointing because we enjoyed listening to good performers in the evening in the atrium on other cruises. Other activities that were available seemed limited and didn't really appeal to us. Deal or No Deal is fun to watch the first time but is more of a racket at $25 a card to play with limited rewards. Another failure (and a Norwegian trait on other cruises) is the control of guests when there is a need to appear/line up for something. When we arrived in Bar Harbor everyone had to line up for the immigration officers. There were set times for different groups and decks to show up but there wasn't any type of check to see if someone was in the appropriate group, which meant anyone could show up at any time. This has happened on past cruises, too, which makes for longer lines filled with people who aren't supposed to be there. The staff never enforces who or when someone should or shouldn't be there. The same went for lining up for the tender trips in Bar Harbor and Newport. People grabbed early tickets (1, 3, 5, etc.) but didn't show up until they were calling 12, 14, 17 ticket numbers late in the morning. The feeling among those who were bumped by these late arrivals was that if you didn't make it when your number was called, you went to the end of the line. The ultimate failure of this was at the end of the trip in New York. Because of problems at the dock (not of Norwegian's making) everything was an hour late. When they finally started calling for the self-supporting people to disembark, there was a rush for the exits. At one point there was an announcement that if you were in a color group and your luggage wasn't available, you would be sent back (don't know if that was enforced). We ended up joining the "shuttle" group ahead of our color group because we needed to get to Penn Station in time to catch our train home (yes, we did what we complain about by jumping the line but the delay shortened what had been a comfortable window of time). Bottom line as far as the ship goes is that is was a nice cruise despite the little things and we are still keeping our reservations for a future cruise on Norwegian. As to the ports and excursions, we were very pleased -- although the excursion selection was tough to work through to balance interest and cost. In Halifax we chose the Hop On-Hop Off bus excursion. We got a good overview of the city and had an excellent guide for the first section who was knowledgeable and provided good commentary. We hopped off downtown to walk around and have lunch (and had a wonderful meal at Stayner's Wharf). The return to the ship also had an excellent guide; kudos to the company for their selection and training of their guides. We did a walking food tour in St. John and again had an excellent guide. We started with a beaver tail (a "Canadian donut") then cruised the City Market where we were given samples of Dulce, maple butter, candied and smoked salmon, a lobster roll, and a wonderful lobster tail pastry. In addition to the food, we learned the history of the city and area, had various architecture features pointed out, and worked in a visit to a restored theatre. When we were done, we had some free time to walk around a bit more. We booked another foodie tour for Bar Harbor and again the guide was very good (unfortunately my wife didn't make the tour; something from the buffet didn't agree with her and she wasn't up to the walk in the cold). The guide covered the history of the area as we walked to the first stop where we were served a delicious lobster bisque. Next stop was the Independent coffee shop, with a wonderful lobster roll, blueberry coffee cake, and a cold coffee delicacy. We visited the Bar Harbor Popcorn Shop for a tasty snack, then went to the Episcopal Church to view the Tiffany stained glass and hear about the Astors. Last stop was the Acadia Country Store and a slice of blueberry pie. None of the excursions for Boston appealed to us, so we opted for a Hop On-Hop Off bus tour. The service had a kiosk on the pier and the ticket price was the same as the on-line price so it wasn't a bad deal. The first bus shuttled us from the port to the Quincy Market area and stop 1 on the loop. We walked around Quincy Market and marveled at the variety of food stalls. We then picked up the bus for a 2-hour overview of Boston. Sully was an entertaining and knowlegeable driver/guide who provided a lot of background information. It was a quick overview that convinced us we need to return to Boston for an extended visit. A late lunch at the Quincy Market compled the day, followed by a down-to-the-wire return to the ship right at 3:30 (although we didn't leave until after 5 p.m.). Newport was a surprise -- we didn't pick from the limited list of excursions but didn't know what to expect. After a wait for a tender, we started a walk around the downtown, which turned out to be a nice place to visit and shop. On recommendation from a shop clerk, we made our way to The Mooring restaurant for lunch -- one of the best meals of the trip. We walked off lunch going back to the landing, where we had a bit of a wait for a tender. Bottom line for this is we accomplished our goal for this cruise -- to visit some places we haven't been to before. As mentioned, a road trip is in our future to return to this region for an extended visit now that our appetite has been wheted by this trip. Read Less
Sail Date October 2018
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our ... Read More
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our butler's name was Teo and cabin stewart was John. Loved them all. We chose this cruise for the scenery, which did not disappoint. The New England coastline was beautiful. Being in the Haven, embarkation was great. No lines, private sitting area. Once onboard, we were escorted to Cagney's for lunch. The food on the Gem, was very good, however, we had better food on the Pearl in Alaska in August of 2017. The soups all tasted the same - bisque and chowders should be thick. Both were runny and tasteless. The corn chowder tasted like pulverized canned cream corn. Watery, flavorless. At every meal, with the exception of two, our coffee was cold. At Moderno for breakfast, they bring a french press coffee pot to the table, even that was cold. The shows were good and the three of us enjoyed them. However, if it wasn't for being in the Stardust Theatre, we would have NEVER seen our cruise director Lorena. I have been on 20+ cruises and she is by far the worst cruise director I have ever had. She would announce the show and beat it. You never saw here anywhere on the ship, ever. When she made announcements over the PA system, you could not understand her. I never saw (except on the TV in the room) the assistant cruise director. Tours - Poor offering. This is the first cruise I booked my own tours, with the exception of Boston - and I wish I would have booked that on my own as well. We chose the Salem Witch Museum, which is NOT a museum. It is a bad enactment of the witch trials. Hooky, stupid, boring. Our tour guide Cathy (thank you NCL, NOT) spent the entire time on the bus yelling at the driver. How he kept his cool is beyond me. Every other word out of her mouth was Etc., Etc., Etc. Waste of money. Stop doing this tour. I can't believe it would even appeal to a young adult or child. Gift Shop - Hello, does anyone who is purchasing items for the gift shop realize that you are cruising to New England and Canada, and not a Caribbean Island? All summer clothes, beachware, flip flops. The temperature was COLD. How about a sweatshirt or t-shirt from one of the actual stops on the ship? All in all, I love Norwegian Cruise Line. I love their dining options. I did feel that the food on the Gem was not as good as other NCL ships I have been on, but I went on this cruise to see the scenery, which was beautiful. We will definitely cruise again, on NCL, however I will try to find out prior to booking who the cruise director will be. They make or break your trip. Read Less
Sail Date October 2018
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ... Read More
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ship, but very well maintained and not as big as some of the newer additions. The excursions were good, well organized and worth the money. I especially enjoyed the tours of Acadia National Park and, the one of the Vanderbilt mansions in Long Island. Our guide was super and the houses were exquisite. Our stateroom was good, with adequate space and very hard working staff. I enjoyed the live music, especially the guitarist, Angel. The passengers seemed to be a lot more friendly than on a Disney Cruise and we certainly didn't miss the plethora of children to be endured on the DCL! . On the other hand, the embarkation and debarkation processes were not handled as well as Disney, and the immigration Process was very poorly executed. The one show we attended was not up to Disney's standard, the food was only fair, except in the specialty restaurants for Italian food and the restaurant, Cagney's for steaks, etc.; and we missed the split bathrooms offered on the DCL. But all in all it was a lovely, if cold, cruise and we were very glad that we took it. Read Less
Sail Date October 2018
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo ... Read More
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo beautiful and lots of fall colors. Weather is a huge factor for this cruise. We were prepared with our coats, hats, scarves and gloves. But had St. John cancelled and had to stay on the ship due to gale force winds. This time of year is huge with wind, chances of rain and we even had some snow flurries one day. So be prepared for alittle disappointment due to weather not the cruise lines fault. The ship was nice and clean, staff great but entertainment was the worst I’ve seen on five Norwegian cruises. Only saving grace was Jose and Patty. Food was good. I believe they’ve shifted the great food to the specialty restaurants so main dining is good but not great. But we aren’t picky at all. Read Less
Sail Date October 2018
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his ... Read More
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his massage, plus his therapist tried to do upsell in the middle of his massage. It made it to where he couldn’t relax after that. When getting a massage a person does not want to think about money. I feel that the therapists realize that the client is in a vulnerable position and tries to take advantage of that. Second, was with a CruiseNext staff member. As a Platinum Plus Latitudes member, I have cruised with NCL many times. Usually more than once a year. I was not invited to the Dinner with The Officers, Behind the Scenes Tour, or The Private Cocktail Party. Since this was my first time on the Dawn, I was looking forward to these events. When I went to inquire at the CruiseNext office, the assistant there was quite condescending to me. When I said it was not making me feel like a very welcome guest, she continued to berate and tell me all that I was doing wrong. I did share this with Tony, the Hotel Director, and he seemed to take this very seriously and I am happy with his response. Pedro Sera, our Cruise Director, was one of the best, if not the best we’ve had. He made the whole cruise go seamlessly smooth. We were amazed at the amount of participation that Pedro had during the events. Bravo!! Thank you, Pedro & Tony. We have never had any complaints about the food on NCL, but this cruise consistently was above and beyond expectations. Many compliments to the chef and his staff. Awesome job!! Read Less
Sail Date October 2018
We enjoyed the ship but didn’t like the casual. Dining. People were still wearing the same clothes they put on in the morning.we had a drinks package but it didn’t include coffee. This was very petty. We enjoyed the amount of ... Read More
We enjoyed the ship but didn’t like the casual. Dining. People were still wearing the same clothes they put on in the morning.we had a drinks package but it didn’t include coffee. This was very petty. We enjoyed the amount of restaurants that were available with any extra cost. Disembarking was a disaster. This was the 1st time we had opted to tcarrying our own cases off. Our cabin was on 5 but we hasp to carry our heavy suit cases up to 7 just to join the Queue. The ship was not what I expected. The piano bar was the best place on the ship. We had a day an extra day at sea due to rough sea, we had no communication from anyone about any on board credit being added to our account. We have alway gone with Celebrity and we will continue to go with this company Read Less
Sail Date October 2018
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal ... Read More
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal package which turned out to be very nice for most of the restaurants. We also had the drink package that was offered and found that to be very nice. The main Dining Room was used for three meals, however the food served was not as nice as the specialty restuarants.We used the cafe for breakfast and lunches and found to be average food. Our cabin was a little small and the bathroom even smaller than we experienced on other cruise lines, but that was our choice. The room was a sea view window on deck five mid-aft ship. The bathroom also needed updating due to stained toilet and cracks in sink, howerver the shower was ok. The service throughout the ship was great in all departments especially in the cabin which was visited at least two times a day.I would say the entertainment was average with some shows better than others. The embarkation and disbarkation was very easy with no problems. Our ports of call were great to visit and had sights that were interesting to see. We had two days at sea on this cruise and one from Boston Mass. to N.Y. was not needed for the ship went out in the Atlantic and turned back toward N.Y. Also this time of the year the Atlantic Ocean can have rolling seas which might make some a little uncomfortable. All in all this was a good cruise. Read Less
Sail Date October 2018
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click