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37 Norwegian (NCL) Canada & New England Cruise Reviews

We chose the cruise because it was going someplace that we haven't been to three times before, not because of the ship. The housekeeping staff was fantastic. With that said, I'm glad this was our 4th NCL cruse for me and fifth ... Read More
We chose the cruise because it was going someplace that we haven't been to three times before, not because of the ship. The housekeeping staff was fantastic. With that said, I'm glad this was our 4th NCL cruse for me and fifth for my wife and not our first NCL cr,uise. That's how I know NCL can do better. I've heard lots of complaints about NCL's Garden Cafes. I thought they were all bogus. I've enjoyed all of them except for this last one. (What happened to the omelettes made to order? All the Escape had was premade omelettes. And they weren't even omelettes. They were just scrambled eggs folded over, nothing inside. Yuck. Those made to omelettes are the high point of cruising and they totally screwed that.) The cigar lounge had a better view of the ocean than the Gem's, though, for the only other positive aspect of the cruise. I will never again sail on a ship that big. (A lady bumped into me and actually apologized, explaining that she doesn't have good peripheral vision on her right side. My only thought, was "Lady, people have been bumping into me for the past 5 days and you're the only one to offer an excuse!" It was like bumper cars in there except they were using people instead of cars.) Getting off the ship at cruise end was horrible. Their color coding scheme to schedule departures didn't work at all. They made it *seem* like all 4000 people were trying to get off the ship at once. That boat should be renamed Titanic and scuttled. Read Less
Sail Date September 2019
We chose this cruise because the itinerary of cruising upper New England and Canada to view the Fall Colors appealed to us. We are recently retired and have enjoyed cruising with Princess and Celebrity, so we expect to cruise regularly in ... Read More
We chose this cruise because the itinerary of cruising upper New England and Canada to view the Fall Colors appealed to us. We are recently retired and have enjoyed cruising with Princess and Celebrity, so we expect to cruise regularly in the future. We decided to give Norwegian a try. Big mistake. Embarkation was disorganized and confused. Once on board the problems and disappointment continued. The massive ship felt crowded everywhere. We had problems with our onboard account (Norwegian lost our credit card number and deactivated our account without our knowledge), the food in the crowded dining rooms was bland and uninspired (my guess is they want you to visit the Specialty Restaurants for an additional charge), and the food in the buffet wasn’t worthy of a Golden Corral. They were pushing drink packages so the ship was full of drunk, rude people. And rather surprisingly, many of the crew seemed very unhappy, some even surly. If you’re considering cruising, there are much better choices out there. I cannot imagine ever cruising with Norwegian again. Read Less
Sail Date September 2019
My friend and I were excited to be cruising on the Norwegian Dawn, that quickly changed. We’ve both have been on 12 cruises each, and this had to be the worst experience we’ve had on any ship. The food in the dining room was like basic ... Read More
My friend and I were excited to be cruising on the Norwegian Dawn, that quickly changed. We’ve both have been on 12 cruises each, and this had to be the worst experience we’ve had on any ship. The food in the dining room was like basic “diner food” - Absolutely No- 5 star unless you wanted to pay$$ at one of their seven restaurants. There was not enough staff in the dining room and it would take over an hour to get your food. Not a lot of actives going on around the cruise ship, so we would go sit in our cabins to watch the same movies played over and over again. The last 3 days of our cruise I noticed red bite marks on my skin that were extremely itchy...I was scared it might have been bed bugs. Today, I decided to looked into bed bug complaints on the NCL Dawn and found a news story about a family that were bitten by bed bugs, on deck 8 of the Norwegian Dawn, last year. Obviously, the bed bug situation is still a PROBLEM. Our cabin was #8003 on deck 8 - and when we disembarked they were turning the ship around and going back to New York for 12 days. Read Less
Sail Date September 2019
Returned yesterday from New England 8 Day Cruise. Where to begin with issues. First, our Mini-suite is more like a coffin with a bath, not nearly as nice as RC Jr. Suites. Day 2, locked out of cabin (as were several others on our deck). ... Read More
Returned yesterday from New England 8 Day Cruise. Where to begin with issues. First, our Mini-suite is more like a coffin with a bath, not nearly as nice as RC Jr. Suites. Day 2, locked out of cabin (as were several others on our deck). Guest Services could not resolve keycard issue until following morning causing us to use a credit card to keep the lights on and locked in room overnight. Then, 6th set of replacement cards did not work when re-boarding ship at first port causing us to be told to stand aside and wait for GS to come down to clear up matter. But, GS did call 4 days later to see if we resolved the issue. REALLY? Next up reboarding tender in Bar Harbor had to use a 2 step plastic stair (similar to starting block for diving into pools with no rail or banister, just 2 NCL staff standing next to it). The dock floated twice away from the boat while strattling the top step one leg on step and other on boat. Almost falling into water 2x. Thankfully fellow passenger held me and assisted me on board. When reporting safety issue to GS and told by rep and her supervisor their pat answer to every issue "sorry for your concern" and that guests are told in advance there are 15 steps with railing to get on to ship. Yes, true when getting onto ship, however, not when getting back on to tender. She could care less and did not comprehend the issue. Next up TV remote did not work, when speaking with GS was asked if we tried to turn it on and if we had the lights on? Really, no I am in a dark cabin groping for the phone to call you. then, our shore excursion cancelled for Halifax (due to climate change protest) late in the morning, no announcement, only message left in cabin. Leaving us sitting in hot room for 1 hour only to be told it was cancelled and no other options available. Thanks. Specialty Bars - Mojito, Margaretville and District Brew had very limited hours. Visited several times only to be told to come back tomorrow. Again, thanks. Bathrooms adjacent to busy venues such as theatres on decks 6 and 7 could be cleaned more frequently as they are extremely busy areas especially in the evenings. On a positive note, the entertainment was outstanding especially The Knights, Choir of Men and Howl at the Moon. Brazilian and Italian Specially restaurants were very good Steakhouse not so much. Dining Room food selection was nice, well presented and favorable. Waitstaff were fantastic in all restaurants and bars. Activities staff were entertaining and nightly parties fun. Excursions to Portland, Bar Harbor and St. John were well coordinated with fantastic guides. Read Less
Sail Date September 2019
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the ... Read More
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the head of the bed. Family members with CPAP machines had to run extension cords across the entire room to be able to use their medical device. 2. Stateroom did not seem fully stocked. I found out halfway through the cruise that hand/body lotion is readily available but was never stocked in my room for no clear reason. 3. The food was one of the biggest disappointments. Many dishes came out cold, and the portions for the appetizers are laughable. The food taste was mediocre at best. In particular, the quality of the food at Orchid Garden is not tasty at all. The buffet has poor variety. Despite having a large space, each food station is duplicated, so there is really only half the selection. And attempts at cost-saving were obvious... other cruises have smoked salmon, and this cruise had salmon spread. The tikka masala was always some vegetable rather than chicken. Just a few examples. 4. Having to tender to ports is terrible, and I left with the sense that my cruise experience was diminished due to cost-saving decisions by the cruiseline. 2 ports were cancelled due to weather preventing safe use of tender boats, but other cruise boats were able to dock at those ports on the same day as their cruiselines booked the pier rather than resorting to using tender boats. At one of the ports we actually made it to, delays in the tendering process led to our group having to wait 3.5 hours after our arrival time to actually make it onto a tender boat, so the time available to actually enjoy the port was lessened. 5. When ports were canceled due to weather, the cruise staff revised the activity options. But all I could see were more sales and charged activities (wine/whisky tastings). It's bad enough to miss out on a port, but then to have the cruiseline only open up activities that you have to pay more for is ridiculous. 6. My cruise benefit was to save $50 per port on shore excursions, and I was unable to use that benefit as half the ports were canceled. I had unused "non-refundable" credit that I asked be applied to the service charge since I was unable to use it on a shore excursion, and I was told that wasn't allowed. If a port is canceled, I would hope the cruiseline would go out of their way to try and improve the experience rather than make it more frustrating. 7. The cruise staff was overall friendly but one staff member (female cruise staff member from USA) was rude. She was managing elevator use while it was restricted for 4 hours due to tender boats. 8. The layout of the boat is poorly planned. With disabled members in our party, it was frustrating to have to take elevators up to a certain floor to walk across the boat and then take another elevator down to get to the main dining hall (which is a location we needed to get to 1-2x every day). Read Less
Sail Date September 2019
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss ... Read More
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss them! The food was below average, the service was below average and there was nothing to do on the ship. We've taken 25 cruises and this was our 7th with NCL. The point is we've taken enough cruises to know you go with the flow. Sometimes you miss a port - it happens. We always love another sea day, but that wasn't the case this time. Prince Edward Island is the first port we missed and it was because we were tendering. The Captain said it was too windy and too dangerous. It was disappointing, but understandable - it was windy and waters were rough. So we had a sea day and headed to our next port. The next port was Saguenay and we were supposed to have been docked from 11:00 am to 8:00 pm. We arrived early, at 8:00, and there was no dock available. I surmised the Captain gave our dock away and agreed to tender because all of a sudden this became a tender port and the Captain said it was too windy and dangerous to stop. It was a little windy at 8:00 am, but what made everyone mad is: 1) we were supposed to have been docked - if we had docked, as planned, we would have go to stop at the port 2) it wasn't that windy, and by 9:00 am, there was no wind at all. It was the smoothest waters we had ever sailed. The Captain could have waited just a little while, and t we could have had our port. So we had 3 sea days in a row on a ship with absolutely nothing to do. Passengers were grouchy and staff was rude. And to add insult to injury, we received a refund of $15 per person for missing the two ports. What?! We paid over $300 in port taxes and missed half the ports. The port fees should have been fully refunded and an additional bigger refund for missing the ports. Rumor has it - there was an issue with the anchor and that was the real reason we missed two ports, but we'll never know. I wrote NCL a letter, and have only received a generic response they received my letter - still no direct response. NCL had opportunities to make this better and they missed every one of them. They lost a lot of customers over that, and I see they are in the headlines again today for a similar issue on the Spirit. Read Less
Sail Date September 2019
After 18 NCL cruises we decided this was the worst one! The problem of being on so many cruises with NCL creates an automatic comparison on overall and on particular events. Lets face it the cruise director and his second banana are ... Read More
After 18 NCL cruises we decided this was the worst one! The problem of being on so many cruises with NCL creates an automatic comparison on overall and on particular events. Lets face it the cruise director and his second banana are beginners in training. The design of the Breakaway type ship does not help either. While the epic / pearl type had the Spinnakers for dancing and general use and many smaller sites The Breakaway type uses the Atrium for everything creating an unwanted congestion and tremendous lack of seating. Many of the events at the Atrium could have been done at the theater. The dancing / music selection/ bands/ singers/ dance classes were worst ever! If you compare Judy at the Pearl , her effort , her attention to details, her understanding of advice with these beginners there is NO COMPARISON.. The cruise director does not know how to do his job. Most if not all entertainments events were packed into a non functioning 45 min time. So how you develop the feel for dancing if you only get 10 songs? Variety does not means more entertainment! They teach a class of Latin music and then THERE IS NO MORE OF THAT MUSIC ON BOARD TO PRACTICE?..come on ... I brought my tablet on some empty places and danced on my own and after a while others joined in ?..Why do not play dancing music all the time at empty salons?..maybe because NCL does not makes money selling booze?. The food selection at the buffet was also inferior to ALL THE OTHER CRUISES.! At Moderno we found a new species of cows.. Filet mignon with veins and fat? The manager and food servers handled our complaints very well / but why cheat on the quality? Does the CEO wants more money? Probably this was the last cruise at NCL!.. sorry for that. Read Less
Sail Date September 2019
The ordeal started in port. The boat was six hours late to dock due to tropical storm Dorian...Ok, not much can be done about that except, maybe a heads up from NCL. Too much to ask for I guess. This trip was booked by a cancer foundation ... Read More
The ordeal started in port. The boat was six hours late to dock due to tropical storm Dorian...Ok, not much can be done about that except, maybe a heads up from NCL. Too much to ask for I guess. This trip was booked by a cancer foundation as a “wish” for my son who is battling leukemia. To console everyone for the late arrival of the boat, they offered a free bag of chips and a bottle of water. We decided to get out and walk around the city. After six hours of waiting, we were finally able to board the ship. After boarding the ship, we were told that we could not access our cabins because they were still cleaning them and they didn’t anticipate them being finished for another hour and a half. Again, okay, we’ll just try and find a place to dine.....of course, EVERYONE has the same idea which made some halls impassable and getting an elevator almost impossible (my child uses a wheel chair to get around). We finally get to a dining area and find out that if you don’t buy a drink package, a cup of soda is $3 per cup. I expected it to be a little inflated but goodness (I’ll chalk that one up to my own ignorance). So, we finally leave port and head out to sea at about 10pm. First night in the books and all seems well. Next day, we all awake and lounge in the cabin for a while and decide to get brunch, by this time breakfast is over. We head to the complementary taste restaurant and order. My son gets the shrimp pasta with red sauce (another round of 3$ sodas). We take my son and his brother up to the teen lounge and let them “lounge” while I go back to the room to fill out paperwork in anticipation of Canada, when I get the call that my kid isn’t feeling well and has been vomiting. We get him back to the room and try to use some of him medications brought from home to see if that would do the trick. Unfortunately, he was still vomiting and using the bathroom. In fear of dehydration, we take him to the medical floor. They give him IV fluids and insist on going thru their base clinic in Cleveland who instructs them to give him an antibiotic we’ve told them several times he is allergic to. My wife makes them call his on call dr (via Satellite phone) to direct them on exactly how to treat him bc technically once he developed the 102 fever they wanted him in a hospital asap but they keep him overnight. The next morning we are ferried off the boat to the post hospital for observation. The ship calls and instructs us to come get our baggage and disembark because they don’t believe he should be on the boat. All the while, we are in Bar Harbor, Maine and basically have to figure out how to get home only to receive multiple notifications that they’ve charged and MAXED OUT our credit card for their medical services and the 8 cups of soda to the tune of $8,000. I will NEVER take another NCL cruise again. I expected better! Beware, the shrimp and pasta with red sauce is a doozy! Read Less
Sail Date September 2019
0 Stars. Negative stars, really. I’m sure Norwegian doesn’t care that I had a bad time. Just one customer lost over thousands that board happily every day. But, I want to leave a review anyway. Maybe one customer will listen and ... Read More
0 Stars. Negative stars, really. I’m sure Norwegian doesn’t care that I had a bad time. Just one customer lost over thousands that board happily every day. But, I want to leave a review anyway. Maybe one customer will listen and second guess NCL. Just came back from Norwegian Escape heading up New England and Canada. I did not enjoy the experience one bit and I let Alvin the cruise director and I assume the Captain or an Officer know upon exit (as they were standing there). I get it, Hurricane Dorian messed things up and when my family arrived at the Terminal in NYC, tons of people were there and the staff may have been overwhelmed. But that doesn’t excuse the misinformation and the attitude staff members were giving myself and others. Let’s start off with those who booked directly with NCL and were told via phone calls and text messages to not come to the Terminal until 4pm, meanwhile apparently people who did not book through NCL were never told there was a delay and arrived at the Terminal much earlier than 4pm. Not an issue, except these people who arrived before 4pm received embarkation numbers in the single digits or teens while those who listened dutifully to NCL received numbers in the high 30s or not at all. So, how is that fair? When I entered the terminal, no one told me I had to find this mysterious person who had embarkation boarding numbers but I did find the snotty employee who asked me why I needed 6 health cards (I don’t know? Because I have 6 people in my family?) Second, when we finally got processed and boarded the ship there was zero traffic flow control. Everyone entered in deck 7 and flooded both the aft and forward elevators. The elevators were always full for whatever reason, when the doors opened, it was full. Eventually one staff member arrived and while I was first in line for the elevator, the staff member ushered others in, leaving me with two suit cases and a baby carriage (no baby, as my wife walked with the baby the 7 flights up to our room after ten minutes of waiting). Finally, disembarkation. You’re supposed to claim your color for an orderly disembarkation the night before . On this day, green was for disembarkation prior to 8am, orange 8:15-8:45, then other colors for later disembarkation and luggage removal. Well, no one is checking tags, so everyone is running amuck and trying to flee the ship, which can you guess? Leads to ridiculous wait “lines” at the elevators. I use the word “line” loosely as people were just on top of one another. And, while the down button was pressed, every single elevator headed down was already packed when the doors opened in 14, leading people now to go up, just to go down, leading to even more packed elevators. We waited for 10 minutes and realized we’d never get down. So my 69 year old father grabbed his own luggage and carried it 7 flights. While I lugged my luggage down 7 flights. No order, no traffic control. A straight mess. If NCL is known for their “free style” cruises and “free style” is supposed to be chaotic and disorganized, then you’ve found your ship and company! But it’s not my cup of tea. One final thought on the elevators from hell. Their AI system needs a reworking. If you want all the elevators at the bank to work, you have to press the down or up buttons in the starboard and port side, one button won’t light them all up. But I’ve also personally watched as 5 minutes passed with no elevator stopping on my floor despite me pressing the down button (on other occasions). In fact, I saw the elevator come to 14, light up, make a noise, but sail past my floor to 16. Anyways, heed my warnings or not, up to you. But I’m sure Alvin, the Captain and NCL won’t care as they already pocketed my money. Read Less
Sail Date September 2019
Don’t go near this cruise line you are warned. Utterly Utterly hopeless unless you want cold food , cold t and coffee, served on cold plates with order that belong to other people. We obviously got training staff who had not got to - ... Read More
Don’t go near this cruise line you are warned. Utterly Utterly hopeless unless you want cold food , cold t and coffee, served on cold plates with order that belong to other people. We obviously got training staff who had not got to - how to make toast lesson, or serve everybody at the table their first course before serving others their second . If our happy to let other tables order your food this is the cruise for you. They will tell you that all complaints can only be dealt with after the cruise is over and they never get back to you. Embarkation was late due to storm which they could do nothing about but then we had a eight hour delay when we were treated to a bottle of water and a packet of crisps. I assume the idea was that after you had eaten them you had to get to get her with others to make a seat for you to sit on for the eight hours. Read Less
Sail Date September 2019
This was my 24th Cruise, which includes river cruises in Europe. It was our first time on NCL and will be our last! Their customer service stinks! NCL booked our flights and 6 hours before our departure, our flight was cancelled. I ... Read More
This was my 24th Cruise, which includes river cruises in Europe. It was our first time on NCL and will be our last! Their customer service stinks! NCL booked our flights and 6 hours before our departure, our flight was cancelled. I called the NCL emergency number for flight problems and was on hold for 40 minutes! The NCL person said he could not help me and gave me a phone number to call.....which was the exact number I had just called!! The airline was finally able to rebook us, but it was touch and go. On arrival in NYC, we waited 3 hours for our prepaid transfers to the ship. Again, we tried to contact NCL with our new flight arrival time, but couldn’t get ahold of them on a Saturday morning. When we finally departed JFK on the shuttle, the shuttle driver was probably hi on something! He passed every car on the road and did a U-turn in the middle of the block. Everyone was frightened by his driving. Our first nite on board, our toilet flooded the bathroom floor due to a leak. In the morning, I called housekeeping and then guest services to report, but no answer at either place. About 3 hours later, we finally got ahold of housekeeping. It was repaired that afternoon. Nice bath towels from our room steward helped until it was repaired. Before departure, I called twice with questions....one time I was on hold for 40 minutes and the second time on hold for 20 minutes. This is no way to run a business! Also, the Dawn is rather tired, the food was only so-so unless you were dining at a specialty restaurant. The food there was good. Hamburgers by the pool were cold...couldn’t even eat mine. We had a balcony cabin with peeling paint and rust on the balcony. The cabin itself was adequate. Only one outlet in the entire cabin!! Always static on our phone line, which made it difficult to talk to our travel companions. Read Less
Sail Date August 2019
I truly don’t know how to adequately express how disappointed we are in our first cruise with Norwegian and first cruise ever. I have always heard that this is the elite of the cruise lines and this is who we should take our first cruise ... Read More
I truly don’t know how to adequately express how disappointed we are in our first cruise with Norwegian and first cruise ever. I have always heard that this is the elite of the cruise lines and this is who we should take our first cruise with. We had 3 rooms for this cruise and spent over 16,000 for rooms, 5,000 for airfare, and spent 4,000 on the ship in extras. We saved up for this trip and had such high hopes but were quickly disappointed. We all had rooms 11116, 11126, & 11128. We were on the 11th floor on the Dawn, which is directly located under the Garden Grille which does not have carpeted floors ( I would truly like to know who thought this was ok) and we heard chairs scooting around from 5:00 am (which we assume the crew started getting ready for the day) till 1:00 am at night. We never had more than 4 hours sleep due to this excessive noise. We heard kids running back and forth all day as well. In room 11128 there was a constant pipe noise coming from the ceiling as well, that the party in this room did not get any sleep. Also, when we booked our cruise the reservation agent told us we could take the divider out from the rooms 11126 & 11128 to have one big balcony, which turned out to not be true at all. We upgraded our rooms because of this misinformation. This was a complete lie and we were misled. We spent 2,000 on spa services and a spa pass. The spa had very dirty windows you could not see through and we feel we didn’t even remotely get our value for what we paid. ( I am attaching pictures of this). We did not get our full value for port day #5 in Newport, RI. We only had two tender boats and we did not get to land until 1:30 and had to be back by 3:00 and the lines were ridiculous to get back and forth. We were supposed to have 10:00-4:00. I must say this was the most unorganized cruise. I also heard this from several other passengers, as I had nothing to compare it to. Then the kicker is, we bought 8 Next Cruise Deposits for a total of 2,000 because we thought hey, we will give them another shot maybe this ship is just old and a fluke. We booked on ship for our next cruise and they said over and over we were getting upgraded to a balcony mini-suite but that did not happen at all. It was only a balcony. We asked at least 10 times and they said yes. I think that you really should have English speaking people that understand how things work, when it comes to Next Cruise onboard a ship because language and communication was a huge hurdle when buying and booking the next cruise. The food was awful! My kids and parents had been on the Pearl and loved the food but there was no variety on this ship when compared to others, and no seafood which is really sad when you are going on a Canada/East/Atlantic cruise. I am just so disappointed after saving up for so long and having an experience like this. I wish I could just dispute this charge with my credit card company because none of us got any sleep. It was not an enjoyable 7 days at all and honestly, I think we should be compensated quite a lot for this. This wasn’t just a bad night’s sleep in a hotel, we saved and spent thousands on a trip we got no sleep on and I just don’t feel that is right. The singing acts were awful on this ship as well.I know there has to be better singers out there willing to work on a cruise ship. Drinks were very watered down. The selection of shore excursions was pitiful when compared to other companies. Read Less
Sail Date June 2019
When I made the reservation for my friend and I and our husbands, I mentioned to NCL agent that we are celebrating my 44 year anniversary. Big year right? Who can say that these days! The agent told me they will send us a cake with a card ... Read More
When I made the reservation for my friend and I and our husbands, I mentioned to NCL agent that we are celebrating my 44 year anniversary. Big year right? Who can say that these days! The agent told me they will send us a cake with a card to celebrate our special occasion..We were left empty!! Our mattress was so uncomfortable that my husband and I received back pain. One week later, we are still experiencing pain..... We tried the food at different restaurants and everything we were served was very cold. Also, the menu was same every night. Overall quality of the food within the Buffet was unacceptable. The ship had over 2000 passengers and all of us could not be accommodated in the dining halls. There were not enough tables to sit and this left us all wandering around to find a table to sit. It was a very uncomfortable experience for all of us. All PA announcements were not clear and we could not understand the anything said. This is worrying in times of emergency. WIFI was part of my package at the time of reservation and I was not able to use it. I personally went to the front desk asking for help but no one knew how to do it. Let’s just say I’m a veteran. I’ve been on 20 cruises in my life and overall this was the worst experience I’ve had to date. Both my husband and I along with our friends were disappointed in taking Norwegian. I chose this cruise to celebrate an important anniversary and it did not meet any of our expectations. I will not recommend this to anyone especially those who want to celebrate an important occasion. Read Less
Sail Date October 2018
Leaving from NYC was great. We had a great evening the night before our cruise and were really excited to try a new cruise line for our honeymoon. Embarkation was very quick and easy, no troubles there. When we got to our room, we were ... Read More
Leaving from NYC was great. We had a great evening the night before our cruise and were really excited to try a new cruise line for our honeymoon. Embarkation was very quick and easy, no troubles there. When we got to our room, we were pleased with the size, and aesthetics considering we paid for an inside cabin room. Then we set sail... They charge you extra for EVERYTHING. We are used to other cruise lines where you pay a heftier price, but it's worth it. Here are some of the charges we usually get for free on other cruise lines: $10 inside cabin movie rentals $250 Saunas for the week $30 Shows/Entertainment $$ Restaurants for good food Entertainment was awful. There were no theaters to watch movies, or have popcorn. They closed the hot tubs some evenings merely because no one was near by and used the "inclement weather" excuse despite the clear skies and calm seas. The shows were TERRIBLE. "Brat Pack" was supposed to be a throwback to the 80s, but all it was was 10 or so characters screaming at each other and using profane language. The story line made no sense. The dinner shows were awful (which you're charged to eat off one menu preselected for you which you cant make alterations). The venue is small and you better get there early or you'll be stuck sitting behind poles which impedes your view to the stage. Food was awful. They had pretty much the same menu on all of the complimentary restaurants, all you were changing was the ambiance. The food in the "Garden Cafe" buffet all tasted bland or flavorless. I mean EVERYTHING. Either they weren't using enough ingredients or their ingredients were of really poor quality. Everything seemed off - like fruit tart with chocolate custard? Watered down nacho cheese. Eclairs with bland chocolate filling? We decided to try two speciality restaurants, the Brazilian steakhouse moderno and food republic. service at moderno was was worse than your typical chain restaurant. We were never asked for refills, deserts, coffee, etc. We certainly felt forgotten which was interesting because we were in the middle of the room. Oh, and none of the desserts were actually typical Brazilian desserts. Food republic was better, but should a guest really have to pay extra to eat okay food? Service was the worst. Bad attitudes, inflexible, mug faces, etc. And when they weren't seemingly unhappy, they were obnoxious roaming around yelling and singing trying to get people to wash hands or eat their tasteless foods. The aesthetics of the ship was really nice. Its a new ship and it was evident and nice to look at. However, if you wanted a quiet place with a view, to just lounge and relax - good luck! They had no reading room or quiet board gaming lounge. (Actually, their library was perhaps a 10x10 claustrophobic room). The ports were awful. Perhaps would've been better with better weather, but there was not much to do anywhere so when we wanted to relax and have some downtime.. we were stuck in our room where movie rentals were $10 a movie. Needless to say - we couldn't wait to get off the boring ship (and folks we met throughout the last few days couldn't wait to get off either). Luckily for us, disembarkation was smooth and quick! Sorry Norwegian, we wont be sailing with you anytime in the near future. Read Less
Sail Date October 2018
Where to start, and apologies in advance for the length of this but when you are spending this amount of money knowing the line and ship is critical. First, we are experienced cruisers having been on Holland American, Celebrity, Royal ... Read More
Where to start, and apologies in advance for the length of this but when you are spending this amount of money knowing the line and ship is critical. First, we are experienced cruisers having been on Holland American, Celebrity, Royal Caribbean, Viking and Brendan. This was our first and last cruise on NCL. It started before we sailed. We actually chose the cruise based on the Maritime ports we wanted to visit. Even before we sailed NCL dropped one of the ports we wanted to see but it was too late to cancel our trip without a penalty. Then NCL asked if we wanted to “bid” on a cabin upgrade. We had selected a lovely cabin on the picturesque side of the NCL Dawn for this cruise but thought, what the heck, and put in a minimal bid for an upgrade, big mistake. We got an “upgrade” to a mini suite. Unfortunately it was on the other side of the ship directly under the buffet. We researched the suite, 11150 on the Dawn, which got terrible reviews for constant noise from the buffet restaurant above. We called NCL immediately but were told “ sorry, no cancellations or changes;” we even asked to go back to our old room and forfeit our bid, no deal, so we purchased ear plugs and hoped for the best. On to our trip. We were supposed to be met at the Boston airport upon arrival, well we arrived, got our bags and still no agent. After calling we were told the agent would be there shortly. After 20 minutes she arrived and said she needed to check with her supervisor for when we would get transportation. We finally got a van 30 minutes after that, so one hour after we had our luggage we were on our way to the port. Now on board, the observations. The Dawn is a smaller, older ship, refurbished a few years ago but still showing some age. Being smaller the entertainment is nice but no big shows. The theater stage is small and old theater type seating a bit uncomfortable and tight. There are no tables for drinks or even cup holders. Some have renamed NCL to “Nickel and Dime” as they really seem to push selling raffle tickets, bingo cards, art and wine auctions. Every venue you go to they are pushing some raffle. On board internet is absurd at almost $35/day for unlimited access for one device and you need to book it for your entire cruise. You can pay $1.00 per minute plus $4.00 activation charge for basic email and web but no audio, video or VPN. It was sometimes hard to find a quiet spot just to read especially if weather was a bit inclement and everyone was inside. Our cabin was decent from an appointment perspective but if you are a light sleeper make sure you have ear plugs. In this suite you will hear every chair scooch and cart from the restaurant above all day until 10:00 pm and then again from breakfast setup starting at 5:30 am. Next, don’t get the Ultimate Drink Package unless you are a true alcoholic. At $89.00 per day per person this may seem like a deal but what is in the fine print is the additional 20% automatic “tip” additionally added to your bill, so break even is about 10 drinks a day per person and it doesn’t cover specially coffee, soft drinks, bottled water or juices. The staff onboard were friendly and amenable but not exceptional. With the combination of NCL’s automatic daily, per person service charge and freestyle dining, where you were constantly with different staff no one seemed motivated to do anything special. Some bar staff would engage a bit more when we slipped them a couple of bucks on drink orders. Beyond basic room services, folded towel animals were the extent of our steward service. The biggest disappointment on this ship was the food. The food in the “free” dining rooms, Aqua, Venetian and O’Sheehan’s doesn’t even qualify as average. You will find 200% better quality at your local casual dining spot. Everything is geared to drive you to their premium,”pay for” restaurants. At least the Garden Cafe is what you would expect for an average buffet. Personally we ended up enjoying making sandwiches from the cheese and cold cuts and getting our expensive “Ultimate Drink Package” drinks and taking our food and sitting by the pool. This cruise was my first experience with “freestyle” dining and I don’t think I like it. First we were told that you could make reservations either by the onboard app, on the tv or by phone. What they didn’t tell you was that was for the pay restaurants only. They would take reservations for the free restaurants only by phone and then only for specific times. Being freestyle all the free restaurants were in a hurry to turn the table so every dinner seemed rushed; frequently we would get our appetizers even before our drinks. Even the speciality restaurants were a bit of a disappointment as here we were in oyster, mussel and lobster heaven and not one restaurant had any of these on the menu any night. If you do decide you are willing to pay extra for decent food book your tables days in advance especially for “at sea” days or you will find nothing available until after 9:00 pm if there is even an opening. The “pay” dining has good but not great food. On our cruise we dined in the Italian and Japanese restaurants and both were good but the quality was what we have had on other cruises in the main dining rooms yet here we had to pay an additional $30/person with an automatic 20% tip. Shore excursions. So we came to the Maritimes to enjoy the scenery and most importantly the fresh seafood. Needless to say we never saw “fresh seafood “ on board but thought we would at least enjoy it on shore in the excursions. In Nova Scotia we took the excursion to Peggy’s Cove with a billed lunch at Murphy’s Seafood Restaurant. When we boarded the tour our guide asked how many people wanted a lobster roll for lunch and how many wanted pasta. So we went to Peggy’s Cove and saw all these lovely, fresh lobster spots and started salivating for our lunch. Then we rolled back into Halifax around 2:00 pm only to turn into a strip mall Steak and Stein not for a fresh lobster roll but for a “lobster wrap” and salad, something I would have expected from a chain sandwich place. On P.E.I. known for lobster, mussels and oysters, our included lunch was the choice of a boxed turkey or ham sandwich. Luckily we got back to the pier early enough to buy and enjoy a lobster roll. Also, these are small ports and typically have three and maybe even four ships in port at any given time so all the buses end up at the same locations simultaneously. My recommendation is skip the NCL tours, get off the boat early and either hire or rent a car see what is important to you then find a nice spot for some wonderful local food. Although we enjoyed seeing the Maritimes the NCL “Cruise Experience” was a big disappointment. Read Less
Sail Date September 2018
We chose this cruise because we have always had a great time on NCL. We love being able to eat at many different places. When we arrived at the terminal to board, it was raining very hard( not the cruise lines fault for sure) but there ... Read More
We chose this cruise because we have always had a great time on NCL. We love being able to eat at many different places. When we arrived at the terminal to board, it was raining very hard( not the cruise lines fault for sure) but there was no overhang to exit the taxi and our clothes in our luggage got soaking wet waiting to be loaded on the ship. The terminal was in a large tent. we spent two days drying our clothes out. Additionally, when you walked from the tent to the ship, it was not covered and you got soaking wet trying to board the ship. At least by the second day, a crew member had umbrellas to assist the guests as the rain was still coming. We had to walk back to the train station ( 20 minutes) to find a taxi. You would think the cruise lines and tourism dept in Quebec could make arrangements to have taxis available. We asked the guest services staff on the ship if they had taxi numbers and the clerk said that's not their job. Ok so you step off a ship into a tent and no one can help you. The second day they did run a shuttle bus downtown. After we went downtown we told our taxi driver where we needed to go back to the ship and he got lost. Couldn't find the ship. We told him to go to the train station and we could walk. Only day at sea, second day of cruise, we decided to try the Venetian Dining room for lunch. There were four of us on the cruise( two couples) . My wife was at the podium with me and the nice hostess had handed the waiter our menus to seat us. Our friends were talking to someone right outside the door we had met on the train a couple of days earlier. I stepped through the open door and told them our table was ready and this officer comes yelling at me and my friends to go back and get in the back of the line. He yells at us that we are not to break into the line. The hostess, waiter and others all saw what really happened and we couldn't believe that an officer would raise his voice that way to a paying customer. The hostess and waiter tried to apologize and I reported it to the maitre d who brushed us off ( this officer we found out was his boss.). We all took our seats and ate our lunch. Honestly, this put a real damper on the rest of the cruise. After spending thousands of dollars on tours, food, drinks and the cruise, hard to believe someone like that is aboard the ship and in hospitality. a couple of things... The shopping port talk had no suggestions on St John. he had no map of the city or recommended stores. In his talk he basically said there is nothing to do. We found it an excellent stop and the market in the center of the city quite lovely. We have sailed on Dawn at least four other times but never this itinerary. It is obviously the ship doesn't go there that often. We only took one tour with the cruise line and it was wonderful. We booked private cars in Halifax and Bar Harbor and we had great experiences with Halifax tour guy and MDI tours in Bar Harbor. I would recommend one of the other lines that parks downtown at the regular terminal and one that sails there more often. Obviously NCL is not the best one for this itinerary but we still love the dining options and will give them another chance next year. Read Less
Sail Date September 2018
This ship went to the towns that I wanted to visit and ended up in Quebec City, Canada, which was important to me. The rooms were itty-bitty. The bath had doors to toilet, etc. but no more than 1/2 of a person could fit in there at ... Read More
This ship went to the towns that I wanted to visit and ended up in Quebec City, Canada, which was important to me. The rooms were itty-bitty. The bath had doors to toilet, etc. but no more than 1/2 of a person could fit in there at a time and I am not a large person. I could only raise my arms to shampoo my hair if I turned on a diagonal. The food was terrible and served over and over. There wasn't a truly good meal the entire trip except maybe the prime rib on the last night. That too was thin and covered with an indescribable sauce. A few dishes of fish were ok, no shellfish except tiny, cut in half shrimp. The steak was terrible. Everything was overcooked and then covered with unrecognizable sauce. They had several days at the buffet with very strong Indian food that I could not eat, so it was back to salads and eggs. The tours were abominable based on what people said and I had read that earlier in the reviews. Most towns were easily walked in about an hour so tours were mostly unnecessary. I did take a Hop On-Hop Off Bus in Boston and asked why they were charging $69 for one person when I remember it being much cheaper last time I was in Boston, or any other city for that matter. The staff at the kiosk said it was because NCL owned the buses. At the very least, they had a connection. Never mention that you are on the NCL! The staff was remarkable but usually unhappy, we saw some cry while working. Entertainment was 2 days of real entertainment. There was a juggler/comic who couldn't. In the bars there was a piano player who was wonderful but they made him sing, which was awful. Being tone deaf would help the audience immensely. I have been on Holland America, Princess, and even Carnival (although I wouldn't recommend them either) I have loved the first two. I heard so many people complain, almost everyone I met. Also directions to exit were barely posted, not even the floor number so we had to ask other guests or follow any line we saw. Speakers didn't usually work in our room. Directions for the next day weren't even printed. Plus events were canceled so eventually we stopped going. Never again on NCL!!! Read Less
Sail Date September 2018
Involved no flights, was able to drive to Boston and the weather and pink sandy beaches in Bermuda! Received a text message while we were enroute to Boston that the itinerary had been changed to Canada and Maine due to weather. I live in ... Read More
Involved no flights, was able to drive to Boston and the weather and pink sandy beaches in Bermuda! Received a text message while we were enroute to Boston that the itinerary had been changed to Canada and Maine due to weather. I live in NE and my corporate offices are in Halifax. I was packed for Bermuda. Food was nothing special. I got the drink package only to find out they were out of Michelob Ultra and the Margaritas were premixed and I'm pretty sure that they forgot to put in the Tequila. Hostess at the restaurant was very rude and the pool bar was understaffed with waiters/waitresses and bartenders. I stood in line for 45 minutes for drinks numerous times. Bingo was $ 50 for three games - ouch! I've been on 2 Norwegian cruises and 3 Carnival cruises and never experienced anything like I did on this one! On a positive note - Luz and Pedro were great! Read Less
Sail Date September 2018
This was the MOST boring cruise of my life. That would have been a minor complaint had Norwegian not completely dropped the ball on every single aspect of the cruise. Our dinner at the Steakhouse was average at best. The steaks were ... Read More
This was the MOST boring cruise of my life. That would have been a minor complaint had Norwegian not completely dropped the ball on every single aspect of the cruise. Our dinner at the Steakhouse was average at best. The steaks were mediocre. We had to send 2 back that were way overcooked. The Chinese restaurant was the worst I ever had. I am not kidding. The worst ever. The takeout place next to your grocery store is WAY better. I tried to eat, left and got wings. Normal dining room: 45 minute wait for a table. 3 hour dinner, totaling just under FOUR HOURS. I sent a steak back. They also got an order wrong. By the time my son got his steak, everyone else was nearly done eating. We waited over 2 hours for our main dish. Myself, and my kids, spit out our disgusting dessert and left. Can you imagine, KIDS refusing to eat sweets? At one point a woman came by and asked how our meal was. I responded, "I wasn't going to complain, but since you asked, this was by far the worst cruise dinner I ever had." She said, "OK." and walked away. The cruise is no fun if you want to party. The Casino bar closes when they want. The last night they closed at midnight. On Carnival I usually stay out until 2am, and on some night up to 4am. The late night buffet was inedible. I threw the food away, once again got wings from O'Sheehans (I did like that place). Because there is so little to do, 90% of the ship is in bed by 10pm. On a Carnival 7 day cruise, there are usually 4 comedians and 14 adult shows and 7 family friendly shows. On the Norwegian Gen, there was 1 single show, performed 2 times!!!! ONE SHOW!! SEVEN NIGHTS!!! No sing along piano bar like on Carnival. Instead there is a piano player in the Atrium that plays Sinatra to the delight of the elderly patrons. I hoped to show my 11 yr son a good time at the kids club. He absolutely loved the Carnival Kids on Club. We took him there 3 times. The first time they said it's late (as if 10:30 is late) we are closing. The second time they gave him a hoola-hoop. The third time they put a ball on the floor and told him it was an island that he was stranded on and had to survive. He said, "I don't EVER want to go back there!" We slept in 1 morning and called room service for a pot of coffee. They wanted $9!!! They said that had we called 5 minutes earlier, it would have been free. Carnivall is free 24 hours. The room steward gave us 4 pillows for 4 people, we called to get more. She gave us 2 coffee cups and coffee for only 2 people. We called for more. She gave us 2 pool towels for 4 people. We called for 2 more. She didn’t change the couch bed back to a couch. We had 4 people with nowhere to sit. We called to have this fixed. We aren't spoiled whiners. I haven't had a complaint in 20 cruises. We had 4 complaints in the first 24 hours. After our 4th complaint, the head of the room stewards replaced her with a really good guy and gave us top-notch attention after that. Jonathon was awesome, and we awarded him for improving our cruise experience. Thanks Jonathon. So friendly, and does a great job. The slot machines were very tight. I didn't see nearly the nice jackpots as I usually see on Carnival. So we didn't do well at gambling, which is usually expected. We're not careless, we lost what we were willing and able to lose, so my review is not based on being a bad sport. That said, when we play that much on carnival we get complimentary spa packages, room credits, even got a free cruise once. Norwegian? You guessed it. NOTHING. They hoard every penny. Their casino raffle wasn't a raffle where someone wins. Instead it was five lottery numbers from 0 to 60. So your odds of winning the $2000 were about the same odds as hitting the Power-ball for $300M. Worst of all, we booked a vow renewal for our parents celebrating their 50th Anniversary, and they emailed us telling us to pay on the ship. Then we get an email THE DAY BEFORE the cruise saying that it was cancelled because we didn’t pay. My wife called and we are told there is nothing they can do, the offices closed until Monday. So my wife was in a total panic. She set this all up. We had 12 people in our party. Some flew to New York from as far away as Hawaii. She is in New York, calling people in Maine frantically trying to set up the vow renewal, and got everything set up for a ceremony in Maine. (This was supposed to be a surprise, but the surprised was ruined thanks to this Norwegian screw up). We got on the ship, and a guy calls our room to set up the ceremony, so it WASN'T cancelled. Norwegian screwed up again. Then we have to scramble to cancel everything in Maine. It was a nightmare. The ceremony was nice. They had a photographer for the ceremony. He charged $400 for a single picture, and 5 more photos, digital copies ONLY, on a memory card. We spend nearly $1000 for a 5 minute ceremony and a picture (and no, it wasn't performed by the captain as we were told it would be). Our group probably spent well over $50,000 that week and it was boring and stressful. I will never cruise Norwegian again. If we didn’t have a fun party of 12 people, it would have been horrible. We made our own fun since there wan't anything to do. On the last day, the band was on the deck, and we were all in the hot tub singing loudly to the live band (which was pretty fun by the way, and I liked the band). They brought the microphone to us so we were doing the singing. Best time we had all week. The whole ship was filming us. Like we were having fun and they were so shocked that they filmed us. I started yelling: “Look everybody, a Carnival cruise just broke out on Norwegian!” 12 people singing was rare enough on Norwegian to be filmed I guess. So ends our vacation. Overall, the ports were great and we made the vacation great in spite of Norwegian's efforts to ruin it. I'm already starting to plan my next cruise (not on Norwegian). Read Less
Sail Date June 2018
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail ... Read More
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail party. There was only one "formal" night on a 10 dsy cruise. The shop did not have weather appropriate garments for purchase. The bars were closed more often than open and were short on staff. The time in ports was cut back drastically from what was sold to us. Two of our four tours were cancelled, one while on board. Most of the tourist shops and restaurants were closed, as it was "end of season", another detail not disclosed. The food, even in the "specialty" restaurants was mediocre, st best. The crew was poorly trained, not helpful, and seemed bored with having to do their job. WORST CRUISE EVER!!! Read Less
Sail Date October 2017
Absolutely every time I go on NCL I notice more and more staffing cuts which are severely affecting the overall quality of cruising taking it down to an all time low. No service on the pool deck for drinks (have to stand in line at the ... Read More
Absolutely every time I go on NCL I notice more and more staffing cuts which are severely affecting the overall quality of cruising taking it down to an all time low. No service on the pool deck for drinks (have to stand in line at the bar), no service in the martini/champagne lounge/bar (have to stand in line at the bar), no assistance from any staff in the buffet. NCL has become like a do-it-yourself cruise - no service whatsoever!! The icing on the cake though, was, I requested assistance for disembarkation in advance, due to being status post a Total Knee Replacement this year and still being in quite a bit of pain. The day of the disembarkation my friend and myself went to our check-in for assistance and waited a full one-hour with no sign of us getting any assistance, I had to walk off the ship in severe pain, and even go down a lot of stairs (almost falling). If NCL cuts their staff any further - maybe the customers can even drive the ship!! Read Less
Sail Date September 2017
We were a party of 5 wome 60+. We paid for a 2 bedroom suite that was not suitable for us. The balcony held 2 chairs and the 2nd bedroom was no bigger than a closet. One of the group slept on a pull down bunk not suitable for a child. ... Read More
We were a party of 5 wome 60+. We paid for a 2 bedroom suite that was not suitable for us. The balcony held 2 chairs and the 2nd bedroom was no bigger than a closet. One of the group slept on a pull down bunk not suitable for a child. Our enmities were not available until the 4th day of our cruise. Countless trips to Guest Services did nothing. The food was excellent and the wait staff, butler and steward were all excellent. The cons. was not very attentive and really did not answer our any complaints. The suite should not be advertised as a sleep 6 -- The dining was excellent except for the Chinese restaurant. Every other restaurant was very good. The shore excursions were just ok. The embarkation was terrible. We stood in line for an hour and 1/2 and did not have one person from the ship come out and inform us what was happening. Of course, it was blamed on the port. There are enough cruise personnel on board that could have kept the lines informed. Not ONE person came. Read Less
Sail Date September 2017
We choose this cruise because we wanted to see the fall colors and this seemed like a good way to do it. WRONG, of the four ports to visit, Bar Harbor was cancelled due to fog. We later learned it was because the tenders to take us ... Read More
We choose this cruise because we wanted to see the fall colors and this seemed like a good way to do it. WRONG, of the four ports to visit, Bar Harbor was cancelled due to fog. We later learned it was because the tenders to take us ashore did not have radar. The fog was only 1/2 mile deep from the shore, so if radar was available on the tenders we would have been able to go ashore and get away from the fog (if still there, it burns off quickly). They nickel and dime you to no end, they never stop trying to sell you some service or future cruise, the food isn't bad it is awful, the drinks are expensive and so is the wine for the price you pay and the quality you get. Did I say the food was awful, My husband got sick on the crab cakes, but here were plenty of hot dogs and pizza to make up for it, Most of he food tasted like it was frozen or just warmed up. The strip\ steak they had the nerve to serve was 1/8 thick and had no taste not to mention shoe leather tough. Just to make our little vacation complete, they treated us to a special bus ride to the airport by giving us not one bus but three different bus rides and stops to get off and get on again took over 21/2 hours of dragging our luggage off and on buses this for a mere $80 to get from the NY Port downtown to LGA. No one contacted us to apologize for the undue misery they caused through neglect and incompetence on their part never offering the $80 refund. My back and I will not forget for a long time. Our cabin 11532 was directly under the pool area on deck 12, so we were treated every morning to a 6 a.m. wakeup call by the lyrical sound of chairs and lounges being dragged across the floor by crew members. The service was spotty with some people going out of their way to be helpful and others almost appearing annoyed to have to do their job. We fond ViJay most helpful at the Magenta Restaurant as he did his very best to help us select the freshest food on the menu, but despite his best efforts there were still problems with the quality and preparation of the food. If you are particular about the food you eat, the condition of your cabin and the quality of service you expect, stay away from this cruise line. Read Less
Sail Date September 2017
We chose this cruise because my friend uses a wheelchair and assumed, after many calls, that the answers she received would be accurate. They were not, so much was not accessible to her. Our handicapped accessible shower was clogged ... Read More
We chose this cruise because my friend uses a wheelchair and assumed, after many calls, that the answers she received would be accurate. They were not, so much was not accessible to her. Our handicapped accessible shower was clogged and completely flooded the bathroom twice, after the plumber had been there. They have barely any accessible excursions when nearly half the guests were in wheelchairs or used scooters. The ship may have been refurbished but it is not wheelchair friendly by any means. The hallways are very narrow so it's nearly impossible to get down them if housekeeping is working and has carts, etc in them or if someone else is simply trying to walk at the same time. I don't want others to make the same mistake. The crew tried their best to help make it a better experience but it was well out of their reach. Never again... Read Less
Sail Date September 2017
NCL has always been good to us. No exceptions this time around. We expected the same great experience and got it. We had an inside cabin, small but cozy. Had a great time enjoying all the venues. Did the Hop-On, Hop-Off excursions in ... Read More
NCL has always been good to us. No exceptions this time around. We expected the same great experience and got it. We had an inside cabin, small but cozy. Had a great time enjoying all the venues. Did the Hop-On, Hop-Off excursions in most of the ports booked while we were onboard. Weather was perfect, ship's crew responsive. Enjoyed all the food and of course, ate too much. Embarkation went smoothly. Disembarkation in New York went smoothly also although we had a tight time window for our flight home from La Guardia. Cruise Critic Roll Call posts really helped and we appreciated all the inside and outside information we received from fellow "more-experienced" cruisers, like On the Go Mom. Noticed that the disembarkation for travelers carrying off their own luggage was very popular and the line to get off the ship was long. The couple traveling with us also walked off the ship with their luggage but did it later around 9:30 am. They said their lines were short and going through customs was not an issue. Guess a lot of people now walk off the ship on their own. Would definitely do the New England again! Read Less
Sail Date September 2017
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