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99 Norwegian (NCL) Canada & New England Cruise Reviews

The timing of the cruise fit within our schedule so NCL was chosen. This was our 2nd cruise, 1st with NCL and probably the last with NCL. One reason we won't go NCL again - is it's too old of a clientele. The comedian has it ... Read More
The timing of the cruise fit within our schedule so NCL was chosen. This was our 2nd cruise, 1st with NCL and probably the last with NCL. One reason we won't go NCL again - is it's too old of a clientele. The comedian has it correct. It's a floating nursing home. At 50, we were the youngest on the boat ! Expect most to turn in at 10 pm or earlier. You'll also be stuck behind many walkers in the many lines. While the hurricane wasn't their issue, they could have communicated it better. We had to hear on the local new (we're from Maine) that the ship would be re-routed to Portland due to Dorian. NCL had not told us yet. We called the customer service # and they still had no information yet. So we traveled from Portland to Boston, just to head back to Portland - oh well. They gave us a port charge credit of $10 each. Halifax closed their port so we had to skip that port. So it was a day at sea instead. Still waiting to hear about a port charge credit for Halifax. Several calls/emails still nothing. Cabin was on deck 4 (4553) Inside. Good for us. Less movement. Never met the steward but he/she did a good job. It was just the 2 of us so this fine. Dining - The pay restaurants - Japanese place, french place were too close to the Casio and cigar bar so they stank of smoke. We passed on those. We did eat at the restaurant - grand pacific (included in your cruise fare). Service was excellent. Food needs improvement. Meat (Prime Rib) was excellent, but the corn cob was so overcooked, was not edible. The steak, also good, was served with shoestring fries (Really ?) way to take the ambiance down - serve french fries with a quality steak. No local seafood? No lobster.. we were in Maine? really? Scallops also were no larger than your fingernail. Tiny. No Blueberries that I could find. Again, this is the area for it. Buffet - we ate there a lot. Seating was at a premium though and our ship was not fully booked. Lots of choices - including vegetarian. So real creative designs with fruit carvings Entertainment = we thought it good. Shows were worth going to. One we actually went to twice. They have them at 7 and 9 pm. Dancing - I appreciated that the professional dancers came out to dance at the clubs to get the party started. They missed the Latin night unfortunately, which my wife and I went to. We had the floor to ourselves. Excursions - Dorian caused some damage. Many areas had no power. Not NCL's issue but they cancelled some of the tours and the other ones quickly became overcrowded. Alcohol - packages not worth it. Not even if they are "free" as you still pay the service fee. Do the math. You'd need to drink about 5 drinks each day (for every one in your room) to break even. That's including the first day when they leave port at 5 pm. Skip the packages, and just pay by the drink. We did the "drink of the day" which had a reduced price. They do tack on 20% already, so don't add another tip unless you're really generous. Plenty of free booze around - each night they gave out sample to taste. Hit them up ! Casino also has a "learn" night with free booze. It was the first night was relatively free from smoke and smell. We just took the drinks and walked :) . The art show also has free champagne. Take some, browse for a bit, and walk if you want. Again, would not use NCL again. Customer service on the front end desk is often contradictory. One person would say one thing. If you come back and talk to another person you'd get a different answer. After the cruise, good luck in getting any response - we're still waiting. Average age of our boat I'g guess was mid 70s as well. Read Less
Sail Date September 2019
When I started traveling on cruise ship years ago, a travel agent told me : the most important factor for a cruise is the SHIP, destination and ports are are not important. In this case the Dawn should not be on top of your list. ... Read More
When I started traveling on cruise ship years ago, a travel agent told me : the most important factor for a cruise is the SHIP, destination and ports are are not important. In this case the Dawn should not be on top of your list. Lets start with the negative: Embarkation is long process, cannot blame NCL its a private company who does all the work Cabins: NOT confortable , small narrow no chair to sit bathroom has 3 section with 16 inches doors between each of them (take your measurements first) As mentioned by many previous members the ship is outdated .... Dining: hits and miss, no WOW .... too many "breaded meat or fish" the appetizers are practically the same every night, only the order changes and a few are replaced every night Cabin attendant : I guess we had a "new guy on the job" never knew would do the cabin if we took a nap at 11:00 he would knock on the door, sometimes after lunch .... no steady schedule. NCL gives returning customer a bottle of sparkling wine NO glasses, we asked twice ..... Nothing Now the good: Have to admit the personnel (except security staff who take their job too seriously) is very nice always smiling Dining room. Buffet, bars The shows are not too bad, its free - nothing to say. the ports were interesting we didn't take any excursion, because of all bad experience in the past. shore excursion always end up being bus ride Read Less
Sail Date August 2019
We chose this cruise because we wanted to visit New England and Canada. I am a Norwegian gold member. Unfortunately the Dawn disappointed. Being on the Dawn felt like being in a Petri dish. My husband and I are in our early 50s, ... Read More
We chose this cruise because we wanted to visit New England and Canada. I am a Norwegian gold member. Unfortunately the Dawn disappointed. Being on the Dawn felt like being in a Petri dish. My husband and I are in our early 50s, generally healthy and active people. On the Dawn, we both got very sick about eight days in with an acute sinus infection. I have been sick for about three weeks, and imy husband for 1.5 weeks. I should’ve known what was coming when we walked into the room the first day...The sunlight was coming in so we could see all the fingerprints and dirt all over the cabin walls, doors and around the bathroom. There also appeared to be a small spot of feces on the toilet seat! I kid you not. I showed my husband. We immediately went to the cabin steward who insisted that the mark on the toilet was part of the seat, but that ‘he would try to clean it just in case.’ I asked him to also wipe down the room a little bit better. When we returned to the room, the spot was gone from the toilet seat. We didn’t complain to steward’s superior because we wanted to give him a chance. I recommend that you bring Lysol wipes on the Dawn. I ended up having to go to their doctor, get an antibiotic, and was charged $255. Guest services wouldn’t budge and I didn’t have the ship’s travel insurance protection. When I came home I had to get a stronger antibiotic over a week later because the bacterial infection was so bad. The ship as a whole just didn’t feel good and clean and fresh.... The food was just OK and the food quality was also just OK. The dining service was good. It’s time for Norwegian to offer more fresh alternatives like calcium free yogurt, dairy-free milk ( without having to wait for them to find it in the kitchen for you ) nuts, less salt in the food, etc. There weren’t any berries to be seen. If you go on Celebrity, and probably other cruises there are restaurants like Blu where you can enjoy a better, healthier quality of food. I think Norwegian should get with the program and not stereotype its clientele as unhealthy eaters The spa was terrible. We always go to the spa when we cruise. We paid upfront online. Right when we got there we saw that it was very small; there was just a pool and a little Jacuzzi that wasn’t even hot. What a rip off! So we immediately insisted on getting a credit for that and didn’t go to the spa for the rest of the trip. Stops were delightful. We couldn’t go to Charlottetown because a hurricane was looming. The captain did a great job making us feel safe. We did all of the excursions on our own. We enjoy activities involving exercise. So we rented bikes in Newport (awesome but wear a helmet!) Bar Harbor and Portland... all beautiful places to explore with bicycles. Lots of rental places right in town. Stayed in an Air BNB in Quebec City for a night afterwards....lovely, kind of expensive, European city. Read Less
Sail Date August 2019
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied ... Read More
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied results, but you can't change the architecture and in that regard, the Dawn will always be inferior to the NCL Jewel Class. The decor ranges from mystifying (the artwork in the Venetian) to tacky (the 1970's shopping mall-style atrium). I would advise anyone booking the Dawn to AVOID DECK 4! I was kept awake for half the week with a rhythmic metallic banging every ten to 12 seconds! Despite reporting it, no solution was found until it seemed to go away on its own - only to be replaced with more random noises. As a single traveler, my beds were pushed together to make one big bed. The only problem is this left little room to safely get into bed on either side due to the built-in desk on the right and the 'stored' bunk on the left, which juts out eight inches into the room. Who looks at this and says "that's okay?" The solution was to push the against the left wall, which was okay for me, but what if a couple were in that room and wanted a double bed? They would have to disturb their partner to get in and out at night! My bedside tables looked like they were from the original 2002 design and were eroded and chipped at the edges. The shower temperature nob was missing its button and sharp metal edges were exposed. The closet hinge was detached. Again, who looks at all this and says "that's okay?" Deck 4 was once shut down completely for a crew drill. The two tender ports used deck 4 as well, so our corridor was a windy, cold, crowded place for two full days. Don't get me started on the elevators, which were a real trial for even the most patient traveler. The ship tries to be accessible, but trips over itself in the customer service area of accessibility. Activities are often held in the atrium, three steps up from the floor. The Venetian Restaurant has ONE elevator to avoid its idiotic grand staircase, but just try to get the staff's attention when they are all on a staircase behind you when you enter! This was a Canada New England cruise, but the only lobsters you'll find are on the postcards. Not even in the premium eateries! The NCL menus are all the same whether you are in Cairo or California. The Venetian (the main dining room) serves brown and serve previously frozen sausage and deep fried hash brown patties - McDonald's at Sea. Worst thing about NCL - they NEVER STOP UP-SELLING! Nearly everything except a game of trivia costs an added fee. I was getting target marketed sales pitch letters and robo-calls IN MY CABIN! I had to demand to be taken off the list. Still, every announcement for activities at sea is for things that require a fee. The staff is generally very nice and super accommodating, except for one woman at the Shore Excursion desk who barely looked up and never spoke while I was telling her how their "HIGHLIGHTS OF ST. JOHN" was a misnomer. The first stop on the bus was a view of the reversing rapids that was dominated by a HUGE Paper Factory belching white effluence into the air. The second stop was a cross between a craft fair and a supermarket. The third stop was closed! All the while, feedback from the guide's microphone and condensation on the bus windows due to the weather. Neither driver nor guide knew what to do about these conditions, despite their experience. If I wanted to see factories and shopping centers I could have stayed in New Jersey. Even if it had been a clear, sunny warm day - St. John was a massive let-down. For Newport and Portland, NCL's only help for those not using their own tours, was a poster board next to the customer relations desk. No map, no shopping tips, no restaurant guides - nothing. Just one bulletin board for everyone wanting to plan their own day off the ship. The Dawn should be retired. It will never satisfy the experienced cruiser. Read Less
Sail Date May 2019
We were offered a "Free" cruise from NCL through our local casino. First and foremost, it is not FREE. Having worked in the maritime business for almost 30 years including with cruise, we knew that we would be responsible for ... Read More
We were offered a "Free" cruise from NCL through our local casino. First and foremost, it is not FREE. Having worked in the maritime business for almost 30 years including with cruise, we knew that we would be responsible for the port charges and taxes which we had no issue paying. However, there was a $20 per person, per day "administrative" charge which is not something you pay on a regularly booked cruise. That being said, we booked to give another try to the Canada/New England itinerary which we took on another line last year ~ we missed two ports of call due to weather so thought it would be a good way to try again, AND we were celebrating our anniversary. It was still a significant savings over booking regularly so we figured we'd go with it. We feel that NCL should NOT use the term FREE since you have to pay a fee as noted above, and if you choose one of the five FREE items, you still have to pay gratuities, therefore it is not FREE. Perhaps using the terms "reduced cost" would be a better option. Embarkation was smooth. We knew from experience that the buffet would be mobbed, so we chose to try the Venetian Dining Room for lunch. We were greeted fairly quickly and seated, but after 20 minutes with no acknowledgment by anyone we left. Our second major issue was the next evening for dinner. We went to the Venetian again and the hostess remarked that shorts were not permitted in the dining room. She was very rude about it when we mentioned that we reviewed the dining information and there was only one dining venue that did not permit shorts; subsequently we spoke with the maitre'd who was also very rude and condescending. We showed her the daily activity sheet showing only one restaurant, but she continue her rude behavior and blamed it on the department that puts out the activity sheet. It was very embarrassing to be treated that way. We never returned to the Venetian. We tried Aqua one night since you can wear shorts, but the service was very lacking. The staff was not friendly in the least. To top it off, my husband's chicken picatta was grossly undercooked. We didn't eat in the dining rooms for the rmainder of the cruise. The flexible dining could be a good thing, but NCL doesn't seem to handle it well. The idea is to go to dinner when it works for you, but when you are told that there is a 45-60 minute wait, what is the point? We have sailed on Carnival who offers both seated times and "my time dining" and it works much better. The Garden Cafe buffet was usually a cluster, and it was the same food day in and day out; very little change at all, maybe one dish per day. They really need to learn how to cook bacon; it was extremely undercooked, almost raw some days. If you dug to the bottom of the heap you could find some that was somewhat cooked. I will say that the Crispy Crab and Cream Cheese Wontons on our one day in the main restaurant were very good, otherwise, the best food on the ship was at O'Sheehan's Pub. The Norwegian app could be helpful, but they did not list the dining room menus (which ended up not being an issue for us afterall) but other cruise lines do list the choices each day on the app and that is certainly helpful. Another issue is in the Garden Cafe when the staff practically hovers over you waiting to take your used plates. One evening late, three staff members were milling around just waiting to pounce on our used plates ~ it's not comfortable having people hang over you. The entertainment on the ship was very good. "Soul Rocking Nights" was a fabulous show. The theater performers were great, although the seating in the theater was very tight. I'm only 5'5" and my knees were into the seat in front of me. The only thing that was strange was during the "elements" show where there were three people in long black hooded robes hanging around in the state props ~ made no sense with the rest of the show. Just thought this was strange. The musicians throughout the ship were also very entertaining. The ship is tough to navigate as not all decks go through so it takes some time to figure things out. We love to play trivia, but the lounge where they hold the trivia is directly next to the cigar bar where everyone hung out to smoke. While it is enclosed, unfortunately, the smoke permeated the entire area. I'm asthmatic so I couldn't sit there. Only went into the casino two times at the beginning of the cruise before that became too smoky as well. On our last port day which we were looking forward to in Newport, Rhode Island, we went to get our tender tickets and the staff member said we would be delayed due to weather and the captain would let us know. One and one-half hours after we should have arrived the captain finally announced that we would miss the port due to winds which would be too rough for tendering. I get that and totally understand that safety is first, but why so late with the announcement? Most of the staff we saw throughout the ship was friendly with the exception of the dining staff as noted above. We have sailed Carnival, Celebrity, Princess, Royal Caribbean, and Disney and have never had such a disappointing sailing as we did with NCL. With so many other choices we will probably not sail NCL again. Read Less
Sail Date May 2019
We choose this cruise because of the itinerary, particularly Newport, Rhode Island and two stops in Canada. We were excited that after this cruise we would be 1 point away from becoming Platinum Plus (175 points). We booked the cruise as a ... Read More
We choose this cruise because of the itinerary, particularly Newport, Rhode Island and two stops in Canada. We were excited that after this cruise we would be 1 point away from becoming Platinum Plus (175 points). We booked the cruise as a Latitudes Insider Special. The "reward" was double points (14) and 30 extra internet minutes, So far, they rewarded us with 7 points, and we were unable to connect to the internet all cruise long. The Wi-Fi did not work. Upon arrival at the Cruise Terminal in New York, things started a little off. As platinum members, we directed ourselves to the Platinum embarkation area. The guard twice refused to let us in. It wasn't until another NCL member gave the green light that we were allowed to enter. When we got to our cabin, our tour tickets were already there, But, our Champagne and waters were not. We asked about them and were told they will be delivered soon. The champagne bottle arrived, but NCL did not provide us glasses, and even after insisting, we were told NCL does not provide glasses. I guess we have to drink champagne directly out of the bottle. The steward delivered 1 bottle of water, and it took 3 calls and 2 days to get the second bottle (champagne and water are benefits of being Platinum). Every day, we watched the NCL channel for weather and arrival/departure updates. The channel reflected information of the previews cruise and gave details fo the wrong arrival and departure times. One day it even stated a 2-hour error that caused us to have to call the Guest Services twice to confirm. On day 1, we went to O'Sheehans for lunch. We sat and saw 4 other groups sit after us. All ate and we waited for salads over 40 minutes! The others ate hot food! A night later, we went back for desert. We were directed to a table that needed to be cleaned and set-ups brought to us. Food crumbs were still on the table. The waitress came, took our order and saw us clean the table ourselves without even hinting about helping us! We ate in the Garden only once. The table servers were awesome, but the people behind the buffet areas had an attitude or did not understand English. We enjoyed eating at Le Bistro, arguably one of the few bright spots. However, we were extremely disappointed with Moderno. The meat was less than adequate in terms of temperature (we asked for medium) and taste (hard). We tried booking a couples at the spa, but the reps were rude and wanted to force us to take a time slot we did not want and wanted to charge us a non-promotional fee for the same service they were promoting at a nice discount. The tours were awesome. The guides were knowledgeable and attentive. The weather did not cooperate in Canada, though. In summary, NCL is not longer at the top of our list. If NCL does not make good on the additional 7 Latitudes points, we are going to cancel one of our two next booked cruises. We are scheduled to go to Cuba in August and South America in December. We might keep the Cuba cruise, but we will cancel the other and start using Royal Caribbean, Holland America, Azamara, or any other willing to give us a good value and treat us well. Read Less
Sail Date May 2019
Usual reason for choosing this cruise..the itinerary. However, we were disappointed with several of the Ports, felt they were of little interest or beauty, sadly at the one place that looked really nice, Rhode Island, we were kept waiting ... Read More
Usual reason for choosing this cruise..the itinerary. However, we were disappointed with several of the Ports, felt they were of little interest or beauty, sadly at the one place that looked really nice, Rhode Island, we were kept waiting for nearly an hour for the coach, and so had no time to look around the town after our tour. The waiter service for drinks was very slow in most bars, after one glass of wine in one of the main restaurants, the waiter disappeared and we were unable to get another. We were told he had gone off shift, even though it was between 8-9pm The main reason for this review though, is that we were mortified to learn that the food marked with a V for vegetarian, was in fact made with MEAT STOCK. We like many others, were oblivious to this, until a waiter told us. The Head waiter confirmed this. On the other hand, we had been puzzled as to why the vegetable soup was not marked vegetarian, mushroom, broccoli, all apparently made with meat stock, which made them unavailable to us. After realising this, we were extremely limited to the choice of food available to us, though we had paid the same money as our carnivore companions. We have contacted NCL since this, and after several messages back and forth, we are hitting a brick wall, they will not admit this is unacceptable and offer no assurances that they will use vegetable stock in future. So, vegetarians, please check with your waiter, that your meal has not been made with meat stock. Very unlikely to travel with them again. Unless I want to lose weight. Read Less
Sail Date May 2019
We chose this cruise secondary to the itinerary. The cabin was quite small compared to other NCL ships we have been on. Our steward did not turn down our bed three nights out of seven and did not receive our usual towel animal five of ... Read More
We chose this cruise secondary to the itinerary. The cabin was quite small compared to other NCL ships we have been on. Our steward did not turn down our bed three nights out of seven and did not receive our usual towel animal five of the seven nights. The food in the formal restaurant was inedible much of the time, had to go to the buffet or O'Sheehans for food after disappointing meals. The entertainment was the best thing on this cruise, professional and talented performers. The rest of the staff was either average or below average, not friendly, did not go out of their way. We did most excursions on our own as they were either half or one third of the price of going through NCL. I received a card as we celebrated my birthday on one of the days we were on the ship. They sent me a card and asked if there was anything they could do to make more day more special, please let us know. I asked for a reservation for 2 at the main restaurant and their response was it's their policy not to give reservations for a party of 2, so much for them making my day special. I will not be cruising NCL again. The final blow was that we had to wait almost two hours to disembark as there was a barge in the GEM's parking space, almost missed our flight. Horrible cruise. Read Less
Sail Date October 2018
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is ... Read More
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is lousy and cold, crew is unorganized, and the ship is a bit outdated. Food at the buffet is always cold and low quality, with the exception of the hamburgers and hot dogs. Buffet area does not have enough tables so you will always be fighting for a place to sit down. The Irish Pub service and food is questionable at best. Entertainment fails compared to other cruise lines. Most of the crew does not seem interested in their jobs. Tendering system is a complete failure as the crew does not even follow their own tendering policy. The itinerary is nice for a 7 day New England and Canada cruise but doe not expect much from cruise its self. Read Less
Sail Date October 2018
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The ... Read More
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked any variety or pizazz, and everything tasted bland or bad. The main dining rooms also carried bland or downright spoiled food, as did the specialty dining restaurants. We were served spoiled, canned crab (crab cakes), mussels that were inedible and bread/rolls/croissants that literally turned to dust when touched. While some of the staff expressed concern (most were laissez-faire about it) it was obvious they weren't empowered to do anything about it. The on-board internet was also bad; very low bandwidth made it unusable. The on-board entertainment was mediocre at best (wouldn't pass the first test of American Idol!). This was our first, and sadly our last Norwegian cruise. Read Less
Sail Date October 2018
My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity to try the Norwegian ... Read More
My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity to try the Norwegian cruise line. Unfortunately we were extremely disappointed with just about the entire experience. Specifically, 1. Cabin steward never came by to introduce himself. 2. Bathroom floor not cleaned for several days 3. Dirty glasses left in cabin for several days 4. Food in all dining areas (Magenta, Grand Pacific & Garden) constantly cold had to ask the waiter to make certain food brought to us was hot. 5. No waiter service in Atrium/lobby area 6. Housekeeping never cleaned tables in Atrium/Lobby area, we sat in lobby area 2 times an each time dirty empty coffee cups and glasses were left on table from previous guest for an hour and not removed until we complained to Guest Services. 7. Toilet in cabin stopped working twice!! 8. Shower hose in my sister's cabin broke while she was taking a shower. 9. Toilet on very weird angle, literally when you sat on it you had to twist your body so as to face the shower...strange...peculiar, but mostly very uncomfortable. 10. Bartender in club Bliss was clearly drinking and trying to cover it up by sucking on lemons which he grabbed from the garnishment dish with his bare hands as a staff person in a suit looked on unconcerned. 11. Waiter in Bliss lounge never came over to take drink orders and never cleaned the tables. The waiter did however go behind the bar to cover for his friend the bartender who was drinking liquor he poured into plastic cups and then went into a back room to drink. 12. Over a 7 day cruise only saw one lone housekeeper wiping down one stairway rail..on other cruise line housekeeping crew are out in numbers and constantly wiping, washing and cleaning but not on Norwegian. 13. Freestyle dining was a disaster, as a party of 4 we were not allowed to make reservations so for the 3 times we showed up at Grand Pacific/Magenta we had to wait to be seated one time we were given an electronic buzzer to alert us when our table was ready just like eating at some cheesy chain restaurant. 14. At one dinner time in Pacific or Magenta (can't remember which one) we were seated right next to table where waiters were depositing dirty dishes but that's not the worst part, the absolute worst was the right next to the dirty dish table was the "clean" table were our waiter was sorting our meals...talk about yuck we had to sit near dirty dishes and then watch as our food was inches away from literal garbage. 14.Day before debarkation went to Guest Services to ask a question about luggage tags and the Guest Services crew person acted like we were bothering her, which maybe we would have understood if she had been busy, but she was just standing there doing nothing . 15. After disappointing meals in Grand Pacific/Magenta we ate most of the rest of our meals in Garden (buffet) where we had to wait or hunt down seats after which we had to beg someone to clean the tables and supply silverware. 16. During meals in Garden housekeeping crew came over, while we were still eating our meals, and asked that we move our feet so they could clean/sweep under our table. We were appalled but also confused because why they didn't seem to mind interrupting our meal to clean under our table we had to beg someone to clean the top of the table before we could sit down. 17. Crew person designated to spray hand sanitizer at entrance Garden dining area was a woman who appeared to be of Asian descent. Each time when we entered she would say "Washee, Washee" which to us sounded like some play on an Asian stereotype. Even though the crew member was Asian it made us very uncomfortable...why on earth does Norwegian allow the obvious use of such negative stereotypical phrases. 18. Every cruise line I've been on including Carnival, Celebrity and Royal Caribbean supplied bath robes...but not Norwegian, we were unpleasantly surprised to not have bath robes when we checked the closest in our cabin. 18. Given how health conscious everyone is trying to be these days we were disappointed yet again at breakfast when my sister asked for lactose free milk only to be told that they had run out. 19. There were red biohazard containers in our cabin bathrooms (which we did not request none of us use any kind of disposable needles) which the cabin steward did not remove...seeing the red containers was not only unsettling it was downright creepy. 20. The lighting in the cabins was so dim you could barely see anything including no extra lighting around the vanity mirror how on earth are you supposed to apply makeup or do anything! Read Less
Sail Date October 2018
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER ... Read More
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER cruise on this cruise line ever again. After reading the negative reviews on this site, I really did want to give Norwegian a fair shot and form my own opinion because to be honest I don't need 5 star. However, with Norwegian, no better than 2 star and overpriced. Prior to beginning our cruise, we traveled to Quebec City 2 days beforehand because we wanted to explore the city and its surrounding area. Let me tell you Quebec City is so charming!!! If you are considering a vacation, I highly recommend you travel to Quebec because the area is just wonderful. On the day of our cruise, we were advised by our hotel we could either walk to the pier or take a cab. The day was nice so we opted to walk, BIG MISTAKE. Others like us experienced the same mistake as well. In Quebec, there are two (2) areas the ship can dock at. The first area is easily accessible but the other is located on the opposite side of the railroad tracks that is to be quite honest dangerous to walk to because there is no side walk that wraps around all the way to the boat so you are forced to walk on the street. VERY DANGEROUS. We seen families with small children walking in the street to and from the boat prior to us leaving on our cruise. When we arrived finally to the boat to check in for our cruise, it was complete mayhem with no signage anywhere. There were several open areas of the large tent to enter but some were for security, passengers leaving the prior cruise, and new passengers coming in for the new cruise. Again, complete mayhem! We walked to this gentleman at one section of the tent to ask him where do we go to check in when he screamed at us "GO AWAY"!!!! I was furious and tried to explain to him all we need to know is where do we go to check in at which time he screamed at the top of his lungs again "GO AWAY, GO AWAY, JUST GO AWAY". I was so furious at him I literally gave him a mouth full and walked away eventually finding the check in spot. When we found the check in spot, I immediately informed a Norwegian rep how we were treated and essentially ignored so I posted on Twitter 3 tweets of my experience with Norwegian, including Norwegian Cruise Lines, and my room #. Of course not one person from Norwegian has yet to contact me. Now mind you I paid about $3,500 to Norwegian for our cruise and 3 excursions so I did not appreciate being ignored or being contacted by Norwegian one bit. After we checked in, we proceeded to the boat and everything else fell into place. Below are my comments regarding everything else: Mid-Ship Balcony Room: Small but very nice. The Steward kept it clean daily and ensured we had ice filled daily. The TV in the room, however, was terrible. Hardly any channels to watch for free. We had about 5 or 6 dedicated Norwegian channels (i.e. camera of ship cruising the ocean, dedicated Cariloha sheet channel, programs of on board activities, etc...). The remaining channels were news, sports, and 2 movie channels that played the same movies all 7 days long. If you wanted to watch a pay per view, that was going to cost you $10.00 a movie! Buffet: OMG, please dear god do not eat at the buffet. The food was the worst. On Royal Caribbean you have several food stations to go to such as salad bar, Asian, desert, etc...On Norwegian, you have the same food EVERYDAY in all locations. The food was dry and looked horrible as if they save it from prior cruises. When I poured ranch dressing on my salad it flowed out just like water and tasted like it! O'Sheas Restaurant: Actually, very good. Burgers were great and the sandwiches were terrific. Fine Dining Areas: Not bad but nothing special. Food was restaurant quality at best. Pay Restaurants: We did not do because we figured we paid them enough. Cleanliness: Average. Everyday, we would see old drink glasses and wine bottles either on the stairs or outside that were not picked up for days. Literally! Shows: Average at best. Julie Bar the comedian was the best. Elements show was HORRIBLE. You walked out of that showing asking yourself "what was it about"? Port Stops: Sydney, Nova Scotia (Loved it); St. Johns Bay, Nova Scotia (We did not stop due to bad weather); Hallifax, Nova Scotia (Loved it, including Peggy's Cove); Bar Harbor, Maine (Loved it!!!). Tours: We took a tour while in Quebec, Peggy's Cove from Hallifax, and Bar Harbor and all were terrific. Each tour had primarily senior citizens who were severely challenged in walking so at times it seemed it took longer just getting on the bus than the actual tour itself. Disembarkation: Surprisingly, went very well. Take this review for what it is worth. It's honest feedback. If you have a chose between Norwegian and another cruise line, pick Princess or Royal Caribbean. Read Less
Sail Date October 2018
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that ... Read More
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that everywhere you turn, they are charging extra for things that used to be complimentary. Maybe we are getting more critical after having been on several cruises, but this had definitely gone downhill in our opinion. We felt that the food in the dining rooms had dropped in quality and selection. Mediocre at best. Dress code now seems non-existent in dining areas. It seems like they are constantly trying to promote or sell something - raffle tickets, etc. The ship design seems to be disorganised. The layout is not as user friendly as other ships that we have been on. On the plus side, our cabin steward was great. One of the best we have had. We like NCL because of their itineraries and freestyle dining options. We have placed a deposit for a future NCL cruise, but will definitely also be looking at other cruise lines for future cruises. Read Less
Sail Date October 2018
We were looking forward to cruise as the last cruise we took was several years ago. We were looking forward to the freestyle dining and we bought the thermal suite package which was good value and lovely. The public areas are garish ... Read More
We were looking forward to cruise as the last cruise we took was several years ago. We were looking forward to the freestyle dining and we bought the thermal suite package which was good value and lovely. The public areas are garish and dated and though our cabin was small, it was comfortable. It had only one outlet, but we did not mind. Embarking was smooth and we were excited for an autumn cruise. The crew. I know they work hard and are understaffed. However, it was not that the crew was inattentive; they were snarky and went out of their way to be unhelpful. There were eye rolls, wrong information and shoulder shrugs when asking for assistance or a question. I have never seen employees look so annoyed and contemptuous. We were unable to dock at Prince Edward Island because of terrible storms. They seemed not to be able to cope with change in schedule and not many things to take place of docking. We did not buy the private dining plan and the good was mediocre. Think Holiday Inn. Not terrible but not tasty and often served barely warm and not with a smile to be sure. There may have been a different experience if we had bought the private package. Because we were not able to port, I had to buy internet to deal with a family emergency at home. It was so slow when it worked and I bought 2 packages worth over 200.00 to connect a few times. It was difficult to turn off and if you had downloaded to 2 devices it often charged double time. Again, I had no choice as this was option as unable to port. If you know you will not need to connect with mainland for any reason, this won’t be an issue for you. I took this cruise with a friend hoping to convince my husband, who is no fan of cruise ships, that this was an option for South America as opposed to a smaller ship. I was also hoping to like it enough to treat extended family to a cruise as they live next to a port and it would be easier to do that then fly them to our home. This may still be an option, but definitely not with NCL. If you are thinking about a foliage cruise or visiting Nova Scotia I would recommend it as it is beautiful. However, do not take NCL. Read Less
Sail Date October 2018
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck ... Read More
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck for 12 days. We did go to all the specialty dining restaurants and found Cagney's to be ok nothing special. I was also disappointed that here we were in the sea food capital for north America and not a lobster, crab, mussels, etc  to be found on this ship (lots of rubbery shrimp there idea of sea food ) If it was in something it was little bits and pieces in a flavorless soup. All the soups tasted the same. We tried to have corned beef and cabbage at O"Sheehan's what a disaster. The waiter did try to warn use though. The waiters and other service personal were great, but does not make up for bad food. Also we had a lot of food options because of our cabin choice penthouse. like breakfast in Modenro and lunch in Cagney's. Day after day my husband would order waffles soft mushy gummy waffles from the breakfast menu at Moderno and me cold eggs benedict. The first day I was excited to try the crab cake eggs benedict I never ordered that again. It was out of a can pressed crab meat that was very fishy not like crab should be. The risotto at Le Bistro was like glue. The only dissent meals we did have were at Orchid Garden but you put enough soy sauce and chili paste on food it helps. The buffet I will say for breakfast had plenty of omelet stations cooking eggs to order. On the first couple of days there were little croissants but never did I see them again. just the same food day in and day out. as the cruise went on it looked like the were running out of things and your choices became less and less. I will say that my husband and I hate to waste food a lot of the time we would share a meal, so those of you who say just don't eat it and order something different that is not the way we are I just would have liked the food we ordered to be good and I was not about to order some more bad food. Someone in this company needs to get a grip on the chefs and food prep on this ship. Never have I cruised where the food was just so bad. So $10,000.00 later very very DISAPPOINTING ! Did not do much of the entertainment and activities as we were visiting the towns we went to see. Service was good although we did not use much of it as we are pretty self reliant. We did several excursions and got off the ship at every port. The best was Bar Harbor food tour although some of the towns people were rude guess by the end of cruise season they have had enough of the tourist. Also liked Boston food tour. Did not travel with children. Would not go again for the money we should have flown to Boston/New York rented a car and got to really see the fall colors and ate as much lobster and seafood as we wanted. Activities we did very little on the ship I did the painting class, we wanted to play deal or no deal but there was always a monetary amount of money the cruise ship required so never got to play. Service was great but if the food is bad it does not matter how good the service is. Are cabin was great as we paid to get this great cabin. Did not see any of the entertainment.The one thing I will add about the staff as reading some of the other reviews I found it humiliating to parade the chef out to talk to patrons about how bad the food is this is something the Norwegian corp needs to take care of I am sure the " chef " is only working with what they give him. Which is not much. Read Less
Sail Date October 2018
Thought we could see some fall colors along the St Lawrence. That just does not happen, as you cruise too far from shore. Once we got to the Nova Scotia coast area, the trees were all still green, and the skies were gray. Our biggest ... Read More
Thought we could see some fall colors along the St Lawrence. That just does not happen, as you cruise too far from shore. Once we got to the Nova Scotia coast area, the trees were all still green, and the skies were gray. Our biggest complaints however are the food, and public area layouts. The food, with a couple exceptions, was just a step above a Denny's. In the main buffet the food was nearly not eatable (think Days Inn Breakfast) and the two big main supper dining areas, the cuisine simply lacked the quality, and the taste of similar restaurants on other ships we have been on. The specialty restaurants are all squeezed into odd spaces, and, with the exception of the teppanyakki restaurant, lack any character. Ditto most of the lounges. And There really is no good pleasant spot to simple sit and read a book. By far the best feature of the ship physically is the atrium. Nicely laid out, with a sprinkling of pretty good entertainers. Jose and Patti were great. The service staff on the boat overall were good, and in a few cases exceptional. Because of the weather, the bars on the top decks, and the pool were pretty unusable. This ship needs to be relegated to four day cruises in the the Caribbean, serving lots of booze, and sun. No one will care then about the mediocre food, or so so entertainment. Read Less
Sail Date October 2018
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to ... Read More
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to cruising, but I will say I have not had these experiences on any other cruises I have taken. Norwegian Customer service staff is not helpful. My first tip off should have been when I called Norwegian's customer service before the cruise. I was double checking what the travel agent had told me. I had a late flight into Quebec and I was concerned with getting on board the ship if I missed the first day's last boarding time, which I had been told was 11 PM. The travel agent told me if I did miss this time, I could board the next morning after 9 AM, since the ship would not sail until after 5 PM. The Norwegian agent told me that I should have called them directly because I really did need to get on board the ship that first day and my travel agent should have told me that. I was so appalled that I called back and spoke with another Norwegian agent who said that my travel agent was correct and that I could board the following day in the event I was unable to make it there the first night. (I made it at 11:05 PM and got on the ship – yeah!) Once on board, you will have to figure out for yourself where to find things, what deck to take to disembark and the time to be back on the ship, etc. If you miss the one sentence in the announcement that tells you this, you are out of luck. They also do not respond to complaints. I did so in person and also wrote a complaint to them regarding my sleeping room and the noise. I was NEVER contacted by any customer service personnel. This is unacceptable. We were awakened every night by the cleaning crew in the restaurant that was directly above our room. This vacuum should have been used during the day when everyone was awake and the restaurant was closed. The Oceanview sleeping room was nice, the 1:00 AM wake up was not. Sydney is a stop that is not worth going to - there is nothing worth seeing, unless you want to take an hour-long trip (one way) and pay far too much money to see Alexander Graham Bell's house. We did not see many leaves turning color and we had assumed we would see them as the ship went along. Not so. You mainly see water only. No land. We did take a few hop off and on tours and did see a few trees with leaves changing color. If you think a tour will be cancelled due to weather, think again! If it is raining cats and dogs and you can't see anything out of your window, you will go anyway so be wary of timing and weather. You also have to go through what they call "customs" on the ship when you enter US water. Basically, everyone on the ship has to walk in a line and show your passport. This was a pretty big fiasco with the ship blocking most elevators to only go to the 7th floor where this was going to be held. We had people in wheel chairs and scooters trying to get to the 12th floor for breakfast. So - they had to go to the 7th floor, and get off, then wait in the very long lines to get back on to go to the 12th floor. It personally took me 40 minutes to get from the 5th floor to the 12th floor (and I walked up the stairs to the 7th floor) for my morning coffee. UGH! I will give credit to them for good food, great restaurant service, and good entertainment. If you stay somewhere besides the 5th floor, it might be something you will enjoy. If you want to view leaves, take a bus tour. Best Wishes! Read Less
Sail Date October 2018
The cable tv was very very limited. It was mainly focused on selling the passenger more stuff. Purchasing the internet is a bad idea. Sporadic to say the least. The noise in the rooms from the upper level Garden restaurant was unbearable. ... Read More
The cable tv was very very limited. It was mainly focused on selling the passenger more stuff. Purchasing the internet is a bad idea. Sporadic to say the least. The noise in the rooms from the upper level Garden restaurant was unbearable. It came from the movement of chairs , in and out all morning afternoon and night. The shows were mediocre. If the Tina Turner impersonator was good then I never realized just how bad the real Tina Turner was. The $180.00 spa was unsafe to say the least. I fell coming out of the spa because there was no railing to hold on to and there was no abrasive strips on the stairs. After falling down the stairs and being injured I declined any medical help. The staff saw my obvious injuries but went with my choice. Since when do you take the word of an injured disoriented person? They took my room number but no further follow up. The on ship photos were expensive and purchase had to be immediately. Overall I feel the cruise ship has come across new ways to get more $$$$ from the passengers and give them less and less. Oh and by the way you would be better off spending your money on souvenirs or throwing your wallet overboard than playing at the rigged slot machines.They take more than a casino. Read Less
Sail Date October 2018
Booked through a casino corporation for our third NCL cruise and it appears the cruise line is going downhill consistently. In fact the casino is the only facility/attraction/entertainment on board we can recommend. The entertainment is ... Read More
Booked through a casino corporation for our third NCL cruise and it appears the cruise line is going downhill consistently. In fact the casino is the only facility/attraction/entertainment on board we can recommend. The entertainment is tedious, repetitious, and well below reasonable standards. Sing, dance, sing, dance,; rinse and repeat. In the past other ships we have been on have had decent bands throughout the ship during both the evening and night hours, the NCL Escape had as far as we could tell, two bands and one singer who sang in spanish to recorded music and all three were marginal. Are there was also a DJ in the Skyliners bar who played nothing but rap music at ear splitting volume attracting a certain clientele and behavior we were uncomfortable with. We paid an additional fee to eat six nights in specialty restaurants but honestly we can only say one of those meals was what we would call good the rest were simply average and the one night we spent in the complementary restaurant was simply terrible both in terms of the food and the service. We were unable to visit one port because the winds were too high for the tenders and were forced to spend another boring day at sea. We understand you can’t control the wind but certainly you can be prepared to offer additional on board activities and make sure that people know about those activities; apparently NCL does not agree because that was a completely wasted day. How hard is it to prepare for an almost certain eventuality like a closed port? This is a huge company with a large number of chips, they should have done a better job and been better prepared. The staff was generally friendly but the language differences were almost insurmountable in many cases, especially with those in guest service positions which is baffling. Shore excursions were pretty average in both selection and choice. Next time we'll look beyond NCL and urge you to as well. Read Less
Sail Date September 2018
I chose this cruise because of the destination. I had been on the Dawn four times previously. The service in O'Sheehan's was hit or miss. Some days service was good. Other days service was slow . All of items ordered for my ... Read More
I chose this cruise because of the destination. I had been on the Dawn four times previously. The service in O'Sheehan's was hit or miss. Some days service was good. Other days service was slow . All of items ordered for my meal were not brought on several occasions. Once my drink was not brought until my meal was finished and it was too watered down to drink. I was disappointed in service in O'Sheehan's. I purchased the Ultimate Beverage package and noticed I was being charged for drinks. I visited customer service twice to get this corrected. Next day drinks were still being charged to my account. Poor management. I do not plan to book a cruise on the Dawn again. I go to the gym daily to rude a stationary bicycle. Only 3 were on the Dawn with one out of order the entire time and one of the 2 remaining quit working halfway inti cruise. I reported this to staff but neither bicycle was repaired. Disappointed. Again, poor management. Read Less
Sail Date September 2018
Sailed from New York as part of my birthday celebration spent 40 minutes in embarkation having passports checked by 3 different people no obvious signs of systematic security checks other than to be written on a list. First impressions ... Read More
Sailed from New York as part of my birthday celebration spent 40 minutes in embarkation having passports checked by 3 different people no obvious signs of systematic security checks other than to be written on a list. First impressions of the balcony stateroom were very good and it is fair to say we slept very well. There was a large stain on our stateroom carpet but otherwise it was clean and well presented, bathroom bigger than average and good shower. Travelled with family so stayed in cabins next to each other. The access to onboard accounts on the TV was user friendly. Entertainment was two shows only other shows were cleverly linked to private dining packages so were extra cost we chose NCL because it was fully inclusive dining, drinks package and tips... Big mistake speciality coffees included were met with resistance and if you ordered a Starbucks you paid for the coffee and a 20%surcharge made it extortionate.. poor menu selection meant the three restaurants savour taste and Manhattan all served identical food and osheehans never changed at all. As someone with a dairy intolerance I expect to have a limited diet needless to say they met my expectations fully there was no effort to provide anything alternative there was a complete lack of understanding what was in dishes. Please don’t go if you have a nut allergy several dishes were not identified as having nuts in !! The first day I was impressed and a little embarrassed when they made a big fuss about putting my details on my room number and not one person acknowledged that in the entire cruise I was even sent chocolate strawberries as an apology for forgetting my order one night!! The chaos in all the restaurants was unbelievable each meal disappointed. Get used to cold meals! I didn’t complain about that .. I was just grateful to eat.. We were a table of four the first evening they served starters for all of us then noticed that the mains for Two weren’t ordered and even said to our husbands oh are you two not eating it was hilarious watching there faces. We ordered starters and mains ; mains arrived before starters followed by the drinks ordered 15 minutes before the food. We had meals bought to us twice - it must cost them a fortune.. Each meal there was a mistake and I am not exaggerating. I know someone else mentioned about smoking you walk through the casino to get to restaurants and it stinks of smoke as non smokers it is offensive.. But not as offensive as someone defaecating outside our stateroom we literally had no customer feedback other than to be told to go to our room ....!! Our trip of a lifetime was the whale watching the tender was booked no easy feat as no one could tell you what time each tender left but best to aim for about 9am slot 3 which was called at 8am as we bolted some breakfast.. on shore we sauntered around shops awaiting our adventure it was a pleasantly warm day as we headed back to the harbour we bumped into some fellow whale watchers who told us it was called off - had t we had a call ?? When we got back later that day we had a message left at 9.36am with no explanation other than to say the trip was cancelled. As you can imagine this trip will be memorable for all the wrong reasons.. please don’t think that all inclusive is exactly that on NCL.. it’s not there are more charging restaurants than inclusive, not all drinks are included, there are gratuities on top of charging agendas and even the entertainment is not fully inclusive be warned you may be better off going for the obvious surcharges rather than use NCL and incurring the hidden ones.. Read Less
Sail Date September 2018
Try booking a cruise to celebrate a special occasion, only to find out 3 days prior to sailing that you aren’t going there after all, and you have no recourse- you cannot re-schedule, you cannot cancel and get credit to rebook; you just ... Read More
Try booking a cruise to celebrate a special occasion, only to find out 3 days prior to sailing that you aren’t going there after all, and you have no recourse- you cannot re-schedule, you cannot cancel and get credit to rebook; you just need to suck it up and make the best of it. Safety issues were cited....... I get it. So you put on your big girl panties and deal. First you sail to a port that is nothing more than.... a port. Nothing within walking distance, not enough time to really do something fun, no souvenirs to shop for. They you go to a captive island owned by the cruise line, and are a captive audience. Finally, you will be going to the only legitimate port of call. BUT, with less than 12hours, we find out it is being cancelled. WHY??? We were never given the courtesy of an explanation. No recourse, no apology, no consideration. The Escape has too many passengers for their limited venues- can;t get into the piano bar, can’t see the comedy team, can even find 2 chairs together on deck. The pools post an occupancy of 39....... while hundreds circled the area. I suggest if an offer is too good to be true, turn around and run! A cruise to Newark would have been more fun than this cruise. Read Less
Sail Date September 2018
We chose this cruise because there were 12 people in my family (with 2 elderly parents) who wanted a vacation without flying or driving 10+ hours. My husband and I were on the same ship, same itinerary three years ago. We found this ship ... Read More
We chose this cruise because there were 12 people in my family (with 2 elderly parents) who wanted a vacation without flying or driving 10+ hours. My husband and I were on the same ship, same itinerary three years ago. We found this ship not well organized at all. To inquire about specialty restaurants, no one answered the phone. You had to stand in line for ONE staff person to service 2000+ people! The movies they showed on the ship were showed in common areas where there were so much noise and confusion. The movies did not start on time, and they had the schedule all mixed up. The bingo was just a scam. We paid $50 for one game and they the only gave out $195! There were at least 100 people playing. Where did all the money go? Their take on a hand of poker was outrageous too! We had professional pictures taken, and instead of roping off the area by the main staircase, they allowed people to sit and stand where the photographer was taking his pictures. I have strange people in my photos! The ship was extremely noisy with staff constantly screaming into the microphone, where you couldn't understand what they were saying. The nighttime entertainment was marginal at best. The food at the main dining hall was either hit or miss. My son-in-law had a strip steak that looked like a hamburger! The quality was not good. There was an incident with my daughters cell phone that had gone missing. She reported the exact time and location in the casino where it went missing. Security never reviewed the tapes, even though we followed up with them every day. Thank god it wasn't a crime! On the plus side, the rooms were very clean and our steward was very pleasant. She was great, however, there were always cleaning carts in the hallway. I did not find the rest of the staff to go out of their way in making us feel welcome. We were fed a lot of misinformation once on the ship. I would not recommend this cruise. We were disappointed. Read Less
Sail Date June 2018
Absolutely nothing to do for the kids ( miserable)pool, slide,rock climbing wall and basketball court closed for a majority of cruise ABSOLUTELY no plan B to accommodate them!!! Adult Entertainment very limited as well shows etc.!! 20-30 ... Read More
Absolutely nothing to do for the kids ( miserable)pool, slide,rock climbing wall and basketball court closed for a majority of cruise ABSOLUTELY no plan B to accommodate them!!! Adult Entertainment very limited as well shows etc.!! 20-30 min wait just to be seated in dining room the first 3 days until we finally complained and I Never complain ,most of the times decided just to eat in the buffet area.. kids wanted to come home on day 2.!!! And by looking at a majority of the staff they felt the same , hardly a smile out of any them,!! we cruise 3 times a year NEVER an issue and NEVER felt the need to comment on a forum until now and the only reason I am is this was our big family vacation and sad to say a let down,!!! I will say the itinerary was as stated and we had a wonderful room stuart ( he actually smiled)...!!! first time with Norweigen most likely the last..!! Read Less
Sail Date June 2018
I have been on the Gem before. Nice sized ship – not too large, not too small. No cruise is ever perfect. But on other lines there is “guest services” that are there for the guests. BTW while the cruise was titled "New ... Read More
I have been on the Gem before. Nice sized ship – not too large, not too small. No cruise is ever perfect. But on other lines there is “guest services” that are there for the guests. BTW while the cruise was titled "New England and Canada", we only stopped in Canada! Food I say is edible, not great but you certainly will not starve. I had heard about the Orionid Meteor shower that was happening where the ship was going to be. So I wrote a note, and handed it to guest services as soon as I got on board, and said PLEASE give the note to the appropriate person. Well, the ship did nothing, and the only light pollution was from the Gem. They could have turned off, or at least covered 4 lights that were on two 2 poles. They could have untied some chairs (why were they still tied up after we set sail!??) The light pollution really was terrible. This was going to be a once in a lifetime experience. I was so excited. The next day was at sea, so I and the others trying to see it did not care about the time, or going to sleep. Some other ship lines, when you travel solo and pay the ridiculous solo supplement, give you extra points per trip. Not NCL. (And the points really do not do much – go to a cruise discounter and you get many of the same perks.) When there were locals from the current port on board, NCL kept it a secret. If you happened to walk by, you would see them. Otherwise you would have missed out on some great information. True many ports have representatives on shore, but having them on board lets you know about it before getting off the ship. When we had 23 foot waves and the show - I saw the apparatus for I guess gymnastics stuff, or a fantastic dance routine, had to be cancelled. The spur of the moment show was excellent. I actually thought it was the best of the week. Try complaining and you get the runaround. Write – they say call, Call they say write. NCL is not the only game in town, there are other cruise lines that also leave from close-by ports. Read Less
Sail Date October 2017
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