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719 Norwegian (NCL) Canada & New England Cruise Reviews

We chose this cruise secondary to the itinerary. The cabin was quite small compared to other NCL ships we have been on. Our steward did not turn down our bed three nights out of seven and did not receive our usual towel animal five of ... Read More
We chose this cruise secondary to the itinerary. The cabin was quite small compared to other NCL ships we have been on. Our steward did not turn down our bed three nights out of seven and did not receive our usual towel animal five of the seven nights. The food in the formal restaurant was inedible much of the time, had to go to the buffet or O'Sheehans for food after disappointing meals. The entertainment was the best thing on this cruise, professional and talented performers. The rest of the staff was either average or below average, not friendly, did not go out of their way. We did most excursions on our own as they were either half or one third of the price of going through NCL. I received a card as we celebrated my birthday on one of the days we were on the ship. They sent me a card and asked if there was anything they could do to make more day more special, please let us know. I asked for a reservation for 2 at the main restaurant and their response was it's their policy not to give reservations for a party of 2, so much for them making my day special. I will not be cruising NCL again. The final blow was that we had to wait almost two hours to disembark as there was a barge in the GEM's parking space, almost missed our flight. Horrible cruise. Read Less
Sail Date October 2018
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is ... Read More
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is lousy and cold, crew is unorganized, and the ship is a bit outdated. Food at the buffet is always cold and low quality, with the exception of the hamburgers and hot dogs. Buffet area does not have enough tables so you will always be fighting for a place to sit down. The Irish Pub service and food is questionable at best. Entertainment fails compared to other cruise lines. Most of the crew does not seem interested in their jobs. Tendering system is a complete failure as the crew does not even follow their own tendering policy. The itinerary is nice for a 7 day New England and Canada cruise but doe not expect much from cruise its self. Read Less
Sail Date October 2018
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The ... Read More
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked any variety or pizazz, and everything tasted bland or bad. The main dining rooms also carried bland or downright spoiled food, as did the specialty dining restaurants. We were served spoiled, canned crab (crab cakes), mussels that were inedible and bread/rolls/croissants that literally turned to dust when touched. While some of the staff expressed concern (most were laissez-faire about it) it was obvious they weren't empowered to do anything about it. The on-board internet was also bad; very low bandwidth made it unusable. The on-board entertainment was mediocre at best (wouldn't pass the first test of American Idol!). This was our first, and sadly our last Norwegian cruise. Read Less
Sail Date October 2018
My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity to try the Norwegian ... Read More
My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity to try the Norwegian cruise line. Unfortunately we were extremely disappointed with just about the entire experience. Specifically, 1. Cabin steward never came by to introduce himself. 2. Bathroom floor not cleaned for several days 3. Dirty glasses left in cabin for several days 4. Food in all dining areas (Magenta, Grand Pacific & Garden) constantly cold had to ask the waiter to make certain food brought to us was hot. 5. No waiter service in Atrium/lobby area 6. Housekeeping never cleaned tables in Atrium/Lobby area, we sat in lobby area 2 times an each time dirty empty coffee cups and glasses were left on table from previous guest for an hour and not removed until we complained to Guest Services. 7. Toilet in cabin stopped working twice!! 8. Shower hose in my sister's cabin broke while she was taking a shower. 9. Toilet on very weird angle, literally when you sat on it you had to twist your body so as to face the shower...strange...peculiar, but mostly very uncomfortable. 10. Bartender in club Bliss was clearly drinking and trying to cover it up by sucking on lemons which he grabbed from the garnishment dish with his bare hands as a staff person in a suit looked on unconcerned. 11. Waiter in Bliss lounge never came over to take drink orders and never cleaned the tables. The waiter did however go behind the bar to cover for his friend the bartender who was drinking liquor he poured into plastic cups and then went into a back room to drink. 12. Over a 7 day cruise only saw one lone housekeeper wiping down one stairway rail..on other cruise line housekeeping crew are out in numbers and constantly wiping, washing and cleaning but not on Norwegian. 13. Freestyle dining was a disaster, as a party of 4 we were not allowed to make reservations so for the 3 times we showed up at Grand Pacific/Magenta we had to wait to be seated one time we were given an electronic buzzer to alert us when our table was ready just like eating at some cheesy chain restaurant. 14. At one dinner time in Pacific or Magenta (can't remember which one) we were seated right next to table where waiters were depositing dirty dishes but that's not the worst part, the absolute worst was the right next to the dirty dish table was the "clean" table were our waiter was sorting our meals...talk about yuck we had to sit near dirty dishes and then watch as our food was inches away from literal garbage. 14.Day before debarkation went to Guest Services to ask a question about luggage tags and the Guest Services crew person acted like we were bothering her, which maybe we would have understood if she had been busy, but she was just standing there doing nothing . 15. After disappointing meals in Grand Pacific/Magenta we ate most of the rest of our meals in Garden (buffet) where we had to wait or hunt down seats after which we had to beg someone to clean the tables and supply silverware. 16. During meals in Garden housekeeping crew came over, while we were still eating our meals, and asked that we move our feet so they could clean/sweep under our table. We were appalled but also confused because why they didn't seem to mind interrupting our meal to clean under our table we had to beg someone to clean the top of the table before we could sit down. 17. Crew person designated to spray hand sanitizer at entrance Garden dining area was a woman who appeared to be of Asian descent. Each time when we entered she would say "Washee, Washee" which to us sounded like some play on an Asian stereotype. Even though the crew member was Asian it made us very uncomfortable...why on earth does Norwegian allow the obvious use of such negative stereotypical phrases. 18. Every cruise line I've been on including Carnival, Celebrity and Royal Caribbean supplied bath robes...but not Norwegian, we were unpleasantly surprised to not have bath robes when we checked the closest in our cabin. 18. Given how health conscious everyone is trying to be these days we were disappointed yet again at breakfast when my sister asked for lactose free milk only to be told that they had run out. 19. There were red biohazard containers in our cabin bathrooms (which we did not request none of us use any kind of disposable needles) which the cabin steward did not remove...seeing the red containers was not only unsettling it was downright creepy. 20. The lighting in the cabins was so dim you could barely see anything including no extra lighting around the vanity mirror how on earth are you supposed to apply makeup or do anything! Read Less
Sail Date October 2018
We did the New England/Canada cruise to see something different. Loved loved loved the ports we visited. As to Norweigan, staff was wonderful. Food- disappointing. Buffet was ok, but the freestyle dining doesnt work. Had to wait ... Read More
We did the New England/Canada cruise to see something different. Loved loved loved the ports we visited. As to Norweigan, staff was wonderful. Food- disappointing. Buffet was ok, but the freestyle dining doesnt work. Had to wait to get a table every time. Nothing exciting on menu, no seafood, no filet, etc. Mediocre at best. You want a good meal, you have to do the specialty dining which is expensive. Royal Carribean's food was 10x better. I think this concept was done to get you to spend money for better food. Money...they really dollar you to death. Constantly trying to sell you lottery tickets and such. Bingo was $39 but you couldn't win the cover-all jackpot unless you did it in less than 47 numbers. End of the week they raffled off a cruise for everyone that paid. Woman that won was furious. $600 cruise for 2??? Lol. She would have to pay service charge, drink PKG, etc. Drink package was worth it. Good wine and liquor. Didn't like how they segregated everyone by the floor level/room class. We had a tour purchased through a private tour company for Bar Harbor. We couldn't get off the ship until everyone who purchase a tour through Norweigan got off and everyone who spent more on their cabin got off. We were late. Rooms.....incredibly small. Cleanliness....very clean, staff worked very hard. Entertainment.... The couple of stage productions we're good. Others not so much. Will cruise again, but not on Norweigan. Read Less
Sail Date October 2018
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back ... Read More
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back forth and banging. Very little sleep Bathroom flooded second night. Repaired and cleaned up quickly. Door at the end of hall was grew entrance. There was smoking on the other side.Every time door was opened smoke came into the hallway and into my room. Told the cabin steward and he said there was nothing he could do about it. Disembarkation was a Chinese fire drill. Shio was 1 1/2 hours late docking in a pouring rain. Having an auction for an upgrade is an insult. I paid enough for the cruise and sailed enough with NCL to get an automatic upgrade. The cost would have been at least $50/person. Whom ever came up with this idea should know I will probably never sail NCL again. Read Less
Sail Date October 2018
Went to guest relations five times during this cruise regarding my account credit vs a balance they were showing. Each person told me somethng different. On the last night of the cruise, I was told to spend a certain amount of money in ... Read More
Went to guest relations five times during this cruise regarding my account credit vs a balance they were showing. Each person told me somethng different. On the last night of the cruise, I was told to spend a certain amount of money in order not to lose non refundable credit. However, the next day, my account was then showing a balance. That fifth person I tried to talk with on Saturday, had me in tears. Then 2 other people got involved. After having to return merchandise I bought in order to not have a balance, I finally asked to speak with the head of the department. Alfie was great and she did give me some onboard credit, but I could have certainly done without all the drama while I was on vacation. Regarding other aspects of the cruise, I got charged for an excursion I missed because of health issues. I understand it is their policy to charge if you don’t give a 48 hour notice, however I think they could take the reason for missing the excursion into consideration. It wasn’t like I just changed my mind. I COULDN’t go, and my health reasons didn’t give me a 48 hour notice. Food was great! Only had one night of slow service with cold asparagus and bloody medium well steak. Cabin steward was good. My rating for service was strictly for guest relations. All other service, except one night of dining was great. I miss the days when there was good service at guest relations. They used to care if you had an issue, now it seems like they don’t care if they give you the wrong information or jerk you around. My opinion based on my experience.... Read Less
Sail Date October 2018
We picked this cruise for the destination and ports and because we like the smaller ships (we did a trans-Atlantic on the Epic in the spring and can now say we were on the Epic -- too big and too odd of a ship). This was our sixth cruise ... Read More
We picked this cruise for the destination and ports and because we like the smaller ships (we did a trans-Atlantic on the Epic in the spring and can now say we were on the Epic -- too big and too odd of a ship). This was our sixth cruise on Norwegian, two trans-Atlantic crossings and two 7/8 day cruises, so we had an idea of what to expect, but we were a bit disappointed in our experience on the ship. The port visits, though, were excellent and a driving trip to visit those areas is in our future. I tagged this "Random" because of a number of things -- the random selection of when movies and TV shows were shown on the cabin TV, the random choices of meals in the Grand Pacific, the random choices of themes in the Garden Cafe, and the random times that there was a 30-minute wait for seating in both dining rooms. I also added the "Sailing with the B Team" subtitle since the service, meals, and offerings weren't up to what we have seen before on our past cruises. Breakfast was fine since it is hard to screw up eggs, omelets, etc. on the buffet or in the dining room. The issue of service and food came up with dinner in the Grand Pacific. The standard choices were the standard choices that are on just about every Norwegian menu (steak, flounder, chicken, pork, and pasta). The daily variable menu choices on a couple of days weren't outstanding or exciting, leading my wife and I to comment, "Well, we can find something to eat, even if it is just appetizers." The option was to find nothing we liked on the themed buffet. Both my wife and I were disappointed several times, me with a steak without much flavor and her with the veal that also had no flavor. At one meal at a shared table (which we enjoyed) several appetizers were served cold (especially the spinach dip that should have been hot). Some special requests for the entree didn't get communicated well so substitutions for vegetables or other sides didn't show up. Most of the table asked for coffee with desert but it took action by the maiter de to get the coffee served -- after everyone had finished their desert. The service just wasn't there at times. Outside of the dining room, the singing entertainment seemed to be made up of lower-level performers. A number of people we talked to mentioned the atrium piano player who couldn't sing. We briefly listened to another group and didn't seek them out again. This was disappointing because we enjoyed listening to good performers in the evening in the atrium on other cruises. Other activities that were available seemed limited and didn't really appeal to us. Deal or No Deal is fun to watch the first time but is more of a racket at $25 a card to play with limited rewards. Another failure (and a Norwegian trait on other cruises) is the control of guests when there is a need to appear/line up for something. When we arrived in Bar Harbor everyone had to line up for the immigration officers. There were set times for different groups and decks to show up but there wasn't any type of check to see if someone was in the appropriate group, which meant anyone could show up at any time. This has happened on past cruises, too, which makes for longer lines filled with people who aren't supposed to be there. The staff never enforces who or when someone should or shouldn't be there. The same went for lining up for the tender trips in Bar Harbor and Newport. People grabbed early tickets (1, 3, 5, etc.) but didn't show up until they were calling 12, 14, 17 ticket numbers late in the morning. The feeling among those who were bumped by these late arrivals was that if you didn't make it when your number was called, you went to the end of the line. The ultimate failure of this was at the end of the trip in New York. Because of problems at the dock (not of Norwegian's making) everything was an hour late. When they finally started calling for the self-supporting people to disembark, there was a rush for the exits. At one point there was an announcement that if you were in a color group and your luggage wasn't available, you would be sent back (don't know if that was enforced). We ended up joining the "shuttle" group ahead of our color group because we needed to get to Penn Station in time to catch our train home (yes, we did what we complain about by jumping the line but the delay shortened what had been a comfortable window of time). Bottom line as far as the ship goes is that is was a nice cruise despite the little things and we are still keeping our reservations for a future cruise on Norwegian. As to the ports and excursions, we were very pleased -- although the excursion selection was tough to work through to balance interest and cost. In Halifax we chose the Hop On-Hop Off bus excursion. We got a good overview of the city and had an excellent guide for the first section who was knowledgeable and provided good commentary. We hopped off downtown to walk around and have lunch (and had a wonderful meal at Stayner's Wharf). The return to the ship also had an excellent guide; kudos to the company for their selection and training of their guides. We did a walking food tour in St. John and again had an excellent guide. We started with a beaver tail (a "Canadian donut") then cruised the City Market where we were given samples of Dulce, maple butter, candied and smoked salmon, a lobster roll, and a wonderful lobster tail pastry. In addition to the food, we learned the history of the city and area, had various architecture features pointed out, and worked in a visit to a restored theatre. When we were done, we had some free time to walk around a bit more. We booked another foodie tour for Bar Harbor and again the guide was very good (unfortunately my wife didn't make the tour; something from the buffet didn't agree with her and she wasn't up to the walk in the cold). The guide covered the history of the area as we walked to the first stop where we were served a delicious lobster bisque. Next stop was the Independent coffee shop, with a wonderful lobster roll, blueberry coffee cake, and a cold coffee delicacy. We visited the Bar Harbor Popcorn Shop for a tasty snack, then went to the Episcopal Church to view the Tiffany stained glass and hear about the Astors. Last stop was the Acadia Country Store and a slice of blueberry pie. None of the excursions for Boston appealed to us, so we opted for a Hop On-Hop Off bus tour. The service had a kiosk on the pier and the ticket price was the same as the on-line price so it wasn't a bad deal. The first bus shuttled us from the port to the Quincy Market area and stop 1 on the loop. We walked around Quincy Market and marveled at the variety of food stalls. We then picked up the bus for a 2-hour overview of Boston. Sully was an entertaining and knowlegeable driver/guide who provided a lot of background information. It was a quick overview that convinced us we need to return to Boston for an extended visit. A late lunch at the Quincy Market compled the day, followed by a down-to-the-wire return to the ship right at 3:30 (although we didn't leave until after 5 p.m.). Newport was a surprise -- we didn't pick from the limited list of excursions but didn't know what to expect. After a wait for a tender, we started a walk around the downtown, which turned out to be a nice place to visit and shop. On recommendation from a shop clerk, we made our way to The Mooring restaurant for lunch -- one of the best meals of the trip. We walked off lunch going back to the landing, where we had a bit of a wait for a tender. Bottom line for this is we accomplished our goal for this cruise -- to visit some places we haven't been to before. As mentioned, a road trip is in our future to return to this region for an extended visit now that our appetite has been wheted by this trip. Read Less
Sail Date October 2018
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our ... Read More
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our butler's name was Teo and cabin stewart was John. Loved them all. We chose this cruise for the scenery, which did not disappoint. The New England coastline was beautiful. Being in the Haven, embarkation was great. No lines, private sitting area. Once onboard, we were escorted to Cagney's for lunch. The food on the Gem, was very good, however, we had better food on the Pearl in Alaska in August of 2017. The soups all tasted the same - bisque and chowders should be thick. Both were runny and tasteless. The corn chowder tasted like pulverized canned cream corn. Watery, flavorless. At every meal, with the exception of two, our coffee was cold. At Moderno for breakfast, they bring a french press coffee pot to the table, even that was cold. The shows were good and the three of us enjoyed them. However, if it wasn't for being in the Stardust Theatre, we would have NEVER seen our cruise director Lorena. I have been on 20+ cruises and she is by far the worst cruise director I have ever had. She would announce the show and beat it. You never saw here anywhere on the ship, ever. When she made announcements over the PA system, you could not understand her. I never saw (except on the TV in the room) the assistant cruise director. Tours - Poor offering. This is the first cruise I booked my own tours, with the exception of Boston - and I wish I would have booked that on my own as well. We chose the Salem Witch Museum, which is NOT a museum. It is a bad enactment of the witch trials. Hooky, stupid, boring. Our tour guide Cathy (thank you NCL, NOT) spent the entire time on the bus yelling at the driver. How he kept his cool is beyond me. Every other word out of her mouth was Etc., Etc., Etc. Waste of money. Stop doing this tour. I can't believe it would even appeal to a young adult or child. Gift Shop - Hello, does anyone who is purchasing items for the gift shop realize that you are cruising to New England and Canada, and not a Caribbean Island? All summer clothes, beachware, flip flops. The temperature was COLD. How about a sweatshirt or t-shirt from one of the actual stops on the ship? All in all, I love Norwegian Cruise Line. I love their dining options. I did feel that the food on the Gem was not as good as other NCL ships I have been on, but I went on this cruise to see the scenery, which was beautiful. We will definitely cruise again, on NCL, however I will try to find out prior to booking who the cruise director will be. They make or break your trip. Read Less
Sail Date October 2018
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ... Read More
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ship, but very well maintained and not as big as some of the newer additions. The excursions were good, well organized and worth the money. I especially enjoyed the tours of Acadia National Park and, the one of the Vanderbilt mansions in Long Island. Our guide was super and the houses were exquisite. Our stateroom was good, with adequate space and very hard working staff. I enjoyed the live music, especially the guitarist, Angel. The passengers seemed to be a lot more friendly than on a Disney Cruise and we certainly didn't miss the plethora of children to be endured on the DCL! . On the other hand, the embarkation and debarkation processes were not handled as well as Disney, and the immigration Process was very poorly executed. The one show we attended was not up to Disney's standard, the food was only fair, except in the specialty restaurants for Italian food and the restaurant, Cagney's for steaks, etc.; and we missed the split bathrooms offered on the DCL. But all in all it was a lovely, if cold, cruise and we were very glad that we took it. Read Less
Sail Date October 2018
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER ... Read More
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER cruise on this cruise line ever again. After reading the negative reviews on this site, I really did want to give Norwegian a fair shot and form my own opinion because to be honest I don't need 5 star. However, with Norwegian, no better than 2 star and overpriced. Prior to beginning our cruise, we traveled to Quebec City 2 days beforehand because we wanted to explore the city and its surrounding area. Let me tell you Quebec City is so charming!!! If you are considering a vacation, I highly recommend you travel to Quebec because the area is just wonderful. On the day of our cruise, we were advised by our hotel we could either walk to the pier or take a cab. The day was nice so we opted to walk, BIG MISTAKE. Others like us experienced the same mistake as well. In Quebec, there are two (2) areas the ship can dock at. The first area is easily accessible but the other is located on the opposite side of the railroad tracks that is to be quite honest dangerous to walk to because there is no side walk that wraps around all the way to the boat so you are forced to walk on the street. VERY DANGEROUS. We seen families with small children walking in the street to and from the boat prior to us leaving on our cruise. When we arrived finally to the boat to check in for our cruise, it was complete mayhem with no signage anywhere. There were several open areas of the large tent to enter but some were for security, passengers leaving the prior cruise, and new passengers coming in for the new cruise. Again, complete mayhem! We walked to this gentleman at one section of the tent to ask him where do we go to check in when he screamed at us "GO AWAY"!!!! I was furious and tried to explain to him all we need to know is where do we go to check in at which time he screamed at the top of his lungs again "GO AWAY, GO AWAY, JUST GO AWAY". I was so furious at him I literally gave him a mouth full and walked away eventually finding the check in spot. When we found the check in spot, I immediately informed a Norwegian rep how we were treated and essentially ignored so I posted on Twitter 3 tweets of my experience with Norwegian, including Norwegian Cruise Lines, and my room #. Of course not one person from Norwegian has yet to contact me. Now mind you I paid about $3,500 to Norwegian for our cruise and 3 excursions so I did not appreciate being ignored or being contacted by Norwegian one bit. After we checked in, we proceeded to the boat and everything else fell into place. Below are my comments regarding everything else: Mid-Ship Balcony Room: Small but very nice. The Steward kept it clean daily and ensured we had ice filled daily. The TV in the room, however, was terrible. Hardly any channels to watch for free. We had about 5 or 6 dedicated Norwegian channels (i.e. camera of ship cruising the ocean, dedicated Cariloha sheet channel, programs of on board activities, etc...). The remaining channels were news, sports, and 2 movie channels that played the same movies all 7 days long. If you wanted to watch a pay per view, that was going to cost you $10.00 a movie! Buffet: OMG, please dear god do not eat at the buffet. The food was the worst. On Royal Caribbean you have several food stations to go to such as salad bar, Asian, desert, etc...On Norwegian, you have the same food EVERYDAY in all locations. The food was dry and looked horrible as if they save it from prior cruises. When I poured ranch dressing on my salad it flowed out just like water and tasted like it! O'Sheas Restaurant: Actually, very good. Burgers were great and the sandwiches were terrific. Fine Dining Areas: Not bad but nothing special. Food was restaurant quality at best. Pay Restaurants: We did not do because we figured we paid them enough. Cleanliness: Average. Everyday, we would see old drink glasses and wine bottles either on the stairs or outside that were not picked up for days. Literally! Shows: Average at best. Julie Bar the comedian was the best. Elements show was HORRIBLE. You walked out of that showing asking yourself "what was it about"? Port Stops: Sydney, Nova Scotia (Loved it); St. Johns Bay, Nova Scotia (We did not stop due to bad weather); Hallifax, Nova Scotia (Loved it, including Peggy's Cove); Bar Harbor, Maine (Loved it!!!). Tours: We took a tour while in Quebec, Peggy's Cove from Hallifax, and Bar Harbor and all were terrific. Each tour had primarily senior citizens who were severely challenged in walking so at times it seemed it took longer just getting on the bus than the actual tour itself. Disembarkation: Surprisingly, went very well. Take this review for what it is worth. It's honest feedback. If you have a chose between Norwegian and another cruise line, pick Princess or Royal Caribbean. Read Less
Sail Date October 2018
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that ... Read More
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that everywhere you turn, they are charging extra for things that used to be complimentary. Maybe we are getting more critical after having been on several cruises, but this had definitely gone downhill in our opinion. We felt that the food in the dining rooms had dropped in quality and selection. Mediocre at best. Dress code now seems non-existent in dining areas. It seems like they are constantly trying to promote or sell something - raffle tickets, etc. The ship design seems to be disorganised. The layout is not as user friendly as other ships that we have been on. On the plus side, our cabin steward was great. One of the best we have had. We like NCL because of their itineraries and freestyle dining options. We have placed a deposit for a future NCL cruise, but will definitely also be looking at other cruise lines for future cruises. Read Less
Sail Date October 2018
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo ... Read More
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo beautiful and lots of fall colors. Weather is a huge factor for this cruise. We were prepared with our coats, hats, scarves and gloves. But had St. John cancelled and had to stay on the ship due to gale force winds. This time of year is huge with wind, chances of rain and we even had some snow flurries one day. So be prepared for alittle disappointment due to weather not the cruise lines fault. The ship was nice and clean, staff great but entertainment was the worst I’ve seen on five Norwegian cruises. Only saving grace was Jose and Patty. Food was good. I believe they’ve shifted the great food to the specialty restaurants so main dining is good but not great. But we aren’t picky at all. Read Less
Sail Date October 2018
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his ... Read More
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his massage, plus his therapist tried to do upsell in the middle of his massage. It made it to where he couldn’t relax after that. When getting a massage a person does not want to think about money. I feel that the therapists realize that the client is in a vulnerable position and tries to take advantage of that. Second, was with a CruiseNext staff member. As a Platinum Plus Latitudes member, I have cruised with NCL many times. Usually more than once a year. I was not invited to the Dinner with The Officers, Behind the Scenes Tour, or The Private Cocktail Party. Since this was my first time on the Dawn, I was looking forward to these events. When I went to inquire at the CruiseNext office, the assistant there was quite condescending to me. When I said it was not making me feel like a very welcome guest, she continued to berate and tell me all that I was doing wrong. I did share this with Tony, the Hotel Director, and he seemed to take this very seriously and I am happy with his response. Pedro Sera, our Cruise Director, was one of the best, if not the best we’ve had. He made the whole cruise go seamlessly smooth. We were amazed at the amount of participation that Pedro had during the events. Bravo!! Thank you, Pedro & Tony. We have never had any complaints about the food on NCL, but this cruise consistently was above and beyond expectations. Many compliments to the chef and his staff. Awesome job!! Read Less
Sail Date October 2018
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout ... Read More
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout remains quirky. That said, by day 2 it was easy to figure out where everything was and the best way to get their. Next the staff, start to finish, outstanding. El, Nathaniel, Layla at Gatsby's simply made our cruise with their tremendous service and warm greetings. Also, the guitar player, Rob Ondras as a consumate performer who had a wide range of songs. We ate at all of the specialty restaurants and had good to great food. We ate at two of the main dining rooms, Aqua and Venetian and enjoyed both meals. Venetian is very large so we preferred Aqua for a more intimate experience. Now for the "suite-life". This completely changes the dynamics of cruising. We were in cabin 12030 what included a balcony and floor to ceiling windows. We had a couch and two chairs so if we wanted to read, relax, and watch the water go by, we had a great view at all times. Next our concierge, Roel, was great. At check-in, he whisked us onto the ship and brought us to Cagney's for lunch. As the Dawn does not have a Haven, suite passengers have Cagney's or Moderno's for lunch and breakfast. These amenities and priority boarding and disembarking, plus the little treats left every night, makes for an elevated experience. Finally , we enjoyed each port and each port was unique. Quebec is a charming, old world city with plenty to see and do. Sydney was a quite little stop with a great Irish pub and a charming local tour. Halifax has Peggy's Cover which is not to be missed, and Bar Harbour included a great local lunch and then a gentle hike around Acadia National Park. In summary, bundle up, get in the spirit, and you will love this ship and ports. Read Less
Sail Date October 2018
We were looking forward to cruise as the last cruise we took was several years ago. We were looking forward to the freestyle dining and we bought the thermal suite package which was good value and lovely. The public areas are garish ... Read More
We were looking forward to cruise as the last cruise we took was several years ago. We were looking forward to the freestyle dining and we bought the thermal suite package which was good value and lovely. The public areas are garish and dated and though our cabin was small, it was comfortable. It had only one outlet, but we did not mind. Embarking was smooth and we were excited for an autumn cruise. The crew. I know they work hard and are understaffed. However, it was not that the crew was inattentive; they were snarky and went out of their way to be unhelpful. There were eye rolls, wrong information and shoulder shrugs when asking for assistance or a question. I have never seen employees look so annoyed and contemptuous. We were unable to dock at Prince Edward Island because of terrible storms. They seemed not to be able to cope with change in schedule and not many things to take place of docking. We did not buy the private dining plan and the good was mediocre. Think Holiday Inn. Not terrible but not tasty and often served barely warm and not with a smile to be sure. There may have been a different experience if we had bought the private package. Because we were not able to port, I had to buy internet to deal with a family emergency at home. It was so slow when it worked and I bought 2 packages worth over 200.00 to connect a few times. It was difficult to turn off and if you had downloaded to 2 devices it often charged double time. Again, I had no choice as this was option as unable to port. If you know you will not need to connect with mainland for any reason, this won’t be an issue for you. I took this cruise with a friend hoping to convince my husband, who is no fan of cruise ships, that this was an option for South America as opposed to a smaller ship. I was also hoping to like it enough to treat extended family to a cruise as they live next to a port and it would be easier to do that then fly them to our home. This may still be an option, but definitely not with NCL. If you are thinking about a foliage cruise or visiting Nova Scotia I would recommend it as it is beautiful. However, do not take NCL. Read Less
Sail Date October 2018
We enjoyed the ship but didn’t like the casual. Dining. People were still wearing the same clothes they put on in the morning.we had a drinks package but it didn’t include coffee. This was very petty. We enjoyed the amount of ... Read More
We enjoyed the ship but didn’t like the casual. Dining. People were still wearing the same clothes they put on in the morning.we had a drinks package but it didn’t include coffee. This was very petty. We enjoyed the amount of restaurants that were available with any extra cost. Disembarking was a disaster. This was the 1st time we had opted to tcarrying our own cases off. Our cabin was on 5 but we hasp to carry our heavy suit cases up to 7 just to join the Queue. The ship was not what I expected. The piano bar was the best place on the ship. We had a day an extra day at sea due to rough sea, we had no communication from anyone about any on board credit being added to our account. We have alway gone with Celebrity and we will continue to go with this company Read Less
Sail Date October 2018
This was our 10th cruise overall, 6th on NCL. We had strayed from NCL recently just to make sure that it really was the best option for us, and we are convinced! We'll be staying with NCL from now on. It was like being back home! ... Read More
This was our 10th cruise overall, 6th on NCL. We had strayed from NCL recently just to make sure that it really was the best option for us, and we are convinced! We'll be staying with NCL from now on. It was like being back home! Embarkation: SUPER smooth and easy. We had a 12-12:30 check-in in Boston. We got there at 11:50 after returning a rental car at Enterprise in the Westin (walking distance to the port, though not for everyone). We were checked in and aboard the ship at 12:11. It would have been nice to have the gym open, but we had to wait until after the Muster Drill so we just toured the ship and ate. Our rooms were ready before 2, which is earlier than we're used to so that was a bonus. Bar Harbor: Beautiful port, but it poured the whole time we were on our Lulu Lobster excursion. Still highly recommend Lulu and they made it an enjoyable trip despite the crappy weather. Halifax: We had went to Peggy's Cove 4 years ago so opted for Mahone Bay and Lunenburg this time with Halifax Taxi Tours (which we've used before). Nothing wrong with the tour company, but we should have did something else as we weren't impressed with the locale. The colors were beautiful, though! The downtown port area is very nice and everything was open. Sydney: Amazing craft area right in front of where we docked. You really need to book something in this port and we did the Bras D'Or Lakes and Baddeck Tour with Blue Thistle and highly recommend it. Sean was awesome! Somewhat disappointing was that a lot of the Mom and Pop places were already closed for the season. Sean said that the town of Sydney isn't 100% committed to cruisers yet so they close early, but they'll get there. PEI: Unfortunately, PEI closed their port due to ROUGH weather. NCL made the most of it and revised the itinerary for the day, but there's only so much you can do at the last minute. The only bad thing was that the crew member handing out tender tickets had no idea that we weren't stopping and mass confusion was about to happen. They went the extra mile, IMO, and made sure that everyone was as comfortable as possible with 16' waves and 70mph winds. Our excursion with Target Tours was refunded immediately without me even having to contact them. Saguenay: AMAZING welcome getting off the boat! Homemade blueberry pie, huge welcoming committee, absolutely one of the best welcomes we ever experienced. We toured the area with Saguenay Guided Tours and recommend them. They supplied lots of tasty treats, too. Debarkation: Easy peasy EXCEPT getting a taxi to take us to the Hilton to get a car. No fault of NCL, just poor planning from the port. We had to wait for over an hour and we were one of the first 200 people off the ship. Overall, the food was much improved vs other NCL cruises. We had the 3-meal dining package - Moderno 2x and Los Lobos 1x. All were excellent. Daniel in Moderno is awesome and kept the pineapple coming! Our room was as we expected, small, but clean and comfortable. Our room steward was like a ghost....he did an awesome job and was in and out quickly so we hardly ever saw him (but could get ahold of him if we needed to). They gym was adequate, though 2 of the 3 recumbent bikes were Out of Order. Everyone on the ship was friendly and helpful. We bought 4 more CruiseNext deposits and opened up a credit card for even more OB credit. We also came out ahead in the casino by playing slots so that was a bonus. The Elements show was OUTSTANDING, best we've ever saw. Julie Barr, the comedian, was funny and personable. The magician was also very good. Fall colors were great, as long as you got away from the water. Don't expect beautiful colors from the ship, which is why you take excursions. NCL did not dissapoint us and we'll be sailing again in March! The line may not be what everyone wants, but it certainly dots every i and crosses every t for us. Read Less
Sail Date October 2018
We have sailed with Norwegian seven times before this cruise to New England and Canada. We have done this cruise from New York but did not get to experience Prince Edward Island. Sadly we didn't get there this time either. Weather ... Read More
We have sailed with Norwegian seven times before this cruise to New England and Canada. We have done this cruise from New York but did not get to experience Prince Edward Island. Sadly we didn't get there this time either. Weather cancelled our successfully entry into this port. Thankfully, the crew was very skillful in navigating through the storm with its 85 mph winds and 20 foot seas. The colors we were able to see showed us God's palette of many hues and shades. It was simply marvelous. From the ship's captain, to his crew, to all those who served us, the experience couldn't have been better. Who knew when we sailed from Boston a storm was brewing in the St. Lawrence Seaway. All in all the three of us had a wonderful time. We even found out how ware tight the bathrooms are when you are trying to take a shower in 20-foot seas. Read Less
Sail Date October 2018
We chose the cruise hoping to see fall foliage in New England and Quebec. While the foliage was nice, the highlights of the trip involved the fall weather and the "stern and rockbound coast". Two of the ports of call were Halifax ... Read More
We chose the cruise hoping to see fall foliage in New England and Quebec. While the foliage was nice, the highlights of the trip involved the fall weather and the "stern and rockbound coast". Two of the ports of call were Halifax and Sydney, NS, the starting points for the WWI and WWII convoys to Europe. Both waterfronts have memorials commemorating the Battle of the North Atlantic. The next two days were spent working northward to the Gulf of St. Lawrence in a full gale (61 mph sustained winds, 101 mph highest gust, 21 ft seas). The ship and crew handled the situation wonderfully, the view of the sea was spectacular, and we ended up with a much deeper appreciation for those mariners, both naval and merchant, who fought the Battle of the Atlantic. That wasn't in our plans, but the cruise was much more memorable because of the storm. The Saguenay fiord is also drop dead gorgeous! We arrived in a snowstorm which just emphasized the sheer scale of the water, cliffs, and mountains. This whole experience was unique and different from what it would have been in the summer time. Captain Borg and his crew are an amazing team. Read Less
Sail Date October 2018
We had a tough year, so we were mainly there to rest, recharge (we all slept 12 hours the first night) and see the leaves change. it was so nice being greeted by roal who had been our concierge before on another ship. our butler had been ... Read More
We had a tough year, so we were mainly there to rest, recharge (we all slept 12 hours the first night) and see the leaves change. it was so nice being greeted by roal who had been our concierge before on another ship. our butler had been cabin-mates with our past butler. the cruise director always made a point to stop and chat with us. our cabin (we stayed in the emerald penthouse) was beautiful; the woodwork in it was gorgeous. i had my first pedicure ever, and a relaxing swedish massage and facial (never had one of those before either). everything could not have been nicer. i think the thing i liked the best was all of the little things; there were almost too many to list. my only regret was that i had overeaten a lot of comfort food one afternoon, so when we later went to cagney's there was no room for even the tiniest bit of food. i also wish that we had caught more shows, but the three that we did catch were awesome. the singers and dancers rocked! Read Less
Sail Date October 2018
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck ... Read More
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck for 12 days. We did go to all the specialty dining restaurants and found Cagney's to be ok nothing special. I was also disappointed that here we were in the sea food capital for north America and not a lobster, crab, mussels, etc  to be found on this ship (lots of rubbery shrimp there idea of sea food ) If it was in something it was little bits and pieces in a flavorless soup. All the soups tasted the same. We tried to have corned beef and cabbage at O"Sheehan's what a disaster. The waiter did try to warn use though. The waiters and other service personal were great, but does not make up for bad food. Also we had a lot of food options because of our cabin choice penthouse. like breakfast in Modenro and lunch in Cagney's. Day after day my husband would order waffles soft mushy gummy waffles from the breakfast menu at Moderno and me cold eggs benedict. The first day I was excited to try the crab cake eggs benedict I never ordered that again. It was out of a can pressed crab meat that was very fishy not like crab should be. The risotto at Le Bistro was like glue. The only dissent meals we did have were at Orchid Garden but you put enough soy sauce and chili paste on food it helps. The buffet I will say for breakfast had plenty of omelet stations cooking eggs to order. On the first couple of days there were little croissants but never did I see them again. just the same food day in and day out. as the cruise went on it looked like the were running out of things and your choices became less and less. I will say that my husband and I hate to waste food a lot of the time we would share a meal, so those of you who say just don't eat it and order something different that is not the way we are I just would have liked the food we ordered to be good and I was not about to order some more bad food. Someone in this company needs to get a grip on the chefs and food prep on this ship. Never have I cruised where the food was just so bad. So $10,000.00 later very very DISAPPOINTING ! Did not do much of the entertainment and activities as we were visiting the towns we went to see. Service was good although we did not use much of it as we are pretty self reliant. We did several excursions and got off the ship at every port. The best was Bar Harbor food tour although some of the towns people were rude guess by the end of cruise season they have had enough of the tourist. Also liked Boston food tour. Did not travel with children. Would not go again for the money we should have flown to Boston/New York rented a car and got to really see the fall colors and ate as much lobster and seafood as we wanted. Activities we did very little on the ship I did the painting class, we wanted to play deal or no deal but there was always a monetary amount of money the cruise ship required so never got to play. Service was great but if the food is bad it does not matter how good the service is. Are cabin was great as we paid to get this great cabin. Did not see any of the entertainment.The one thing I will add about the staff as reading some of the other reviews I found it humiliating to parade the chef out to talk to patrons about how bad the food is this is something the Norwegian corp needs to take care of I am sure the " chef " is only working with what they give him. Which is not much. Read Less
Sail Date October 2018
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that ... Read More
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that we bid and that the transaction was binding and irreversible. She said that there was absolutely no one else we could talk to above her! They refused to believe me that all I bid was $300 and basically called me a liar! They also flood your email with offers on future NCL cruises so that if an important one might be sent, it would be overlooked. That might have been what happened in our case, but NCL did not CARE! We tried to negotiate a less expensive suite but they kept quoting their stringent unbending rules. NCL has no "customer service" . All they care about is their "bottom line". We were told we could try and use our insurance and cancel our trip AND repay for the balcony room we had originally wanted. We might get 70% back on a future cruise. I will NEVER take a future NCL cruise! Also additional unauthorized charges were put on our account before we left on the trip: $1,280 for "Gifts and More" and also the Ultimate Beverage Pkge. for $89. pp. We promptly called and got these items removed! At this point we must have been labeled "super gullible suckers" by NCL. When on board the Gem we found out that they were about 800 passengers shy of a normal trip amount, but that ALL of the suites were full! It is no wonder if others were treated as we were! We have traveled with Grand Circle, OAT, Princess, and Holland America, and always been treated fairly and excellent by these company's. We will tell everyone we know not to go take an NCL and why! The food was only mediocre in the main dining room and cafe. The food and food choices were a lot better in the specialty restaurants. We were allowed 4 nights of 12 in the specialty restaurants. The restaurants for people in suites at breakfast and lunch, The Modera and the Cagney were outstanding in quality but their hous of operation empowers shorter. We forgot we could order room service meals at any time. We found all of the staff excellent except in the Garden Cafe so we seldom went there. Embarkation was slow because we had a trainee. It was nice to e in a priority line but it took too long because of this! Read Less
Sail Date October 2018
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal ... Read More
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal package which turned out to be very nice for most of the restaurants. We also had the drink package that was offered and found that to be very nice. The main Dining Room was used for three meals, however the food served was not as nice as the specialty restuarants.We used the cafe for breakfast and lunches and found to be average food. Our cabin was a little small and the bathroom even smaller than we experienced on other cruise lines, but that was our choice. The room was a sea view window on deck five mid-aft ship. The bathroom also needed updating due to stained toilet and cracks in sink, howerver the shower was ok. The service throughout the ship was great in all departments especially in the cabin which was visited at least two times a day.I would say the entertainment was average with some shows better than others. The embarkation and disbarkation was very easy with no problems. Our ports of call were great to visit and had sights that were interesting to see. We had two days at sea on this cruise and one from Boston Mass. to N.Y. was not needed for the ship went out in the Atlantic and turned back toward N.Y. Also this time of the year the Atlantic Ocean can have rolling seas which might make some a little uncomfortable. All in all this was a good cruise. Read Less
Sail Date October 2018
We stumbled on this cruise while checking out Latitudes offers. I was hesitant but my wife had never been out East so this would check quite a few boxes for her and I had 2 or 3 places I would be willing to go see. The thought of doing ... Read More
We stumbled on this cruise while checking out Latitudes offers. I was hesitant but my wife had never been out East so this would check quite a few boxes for her and I had 2 or 3 places I would be willing to go see. The thought of doing the Atlantic Provinces & New England by cruise ship never actually occurred to us but once we learned about it, we thought it might be a good way to see a part of North America neither of us had ever been too (for the most part). Sailing out of Quebec City was great for us and getting an extra day there was a bonus as we love that city! (We had been once before) There's so much to do & see. We just walked around looking a various historic sites and were surprised by a local art exhibit we found at the City Hall. The second stop was La Baie/Saguenay. We had no idea Canada had fjords!! Great stop for such a small town. After that was Charlottetown. Such a pretty city with great food & even better people! Then on to Sydney. From here, we took an excursion to my personal favourite spot of the cruise - Louisbourg!! Just an amazing restoration. Halifax was next. Another great historic city with plenty to see (too much to do in just 1 day). Saint John was the last Canadian stop. Not much to see within walking distance but a few nice photo ops up the hill at King's Square. There were 2 stops in Maine - Portland & "Bah ha ba"! (Bar Harbour) They embrace their accent even on the souvenirs. Both very touristy but if you like lobster, you can certainly get your fill at either place! For the beer snob (I count myself as one), Portland has a ton of craft breweries to explore & sample!! Last stop before NYC was Boston. So much history here too but the only drawback is that we would have needed several days to explore it all as everything is so far apart. The Freedom Trail is a very good starting point and/or reference. The only negative about the trip/itinerary was the weather at this time of year was cold and damp most days. Would have preferred a summer tour instead. As for the ship itself, it was very nice. It's been renovated recently and looked good. The service was typical NCL - spot on! Only 1 blemish with the service: the main dining room & kitchen had multiple instances of difficulty adjusting to simple requests to slightly modify meals choices. Overall, it was a great experience and worth doing. Should be done at least once! For the history buff, it should be a bucket list item! Read Less
Sail Date October 2018
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