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Sail Date: October 2018
Wanted to go to Canada and this was the dates that matched our availability. On and off the boat worked smoothly and timely. While the boat had room for everyone, the days at sea were just too crowded. There was room for everyone but a ... Read More
Wanted to go to Canada and this was the dates that matched our availability. On and off the boat worked smoothly and timely. While the boat had room for everyone, the days at sea were just too crowded. There was room for everyone but a venues and events were full up with folks and crowded. The Atrium was always crowded. Yes, it was cold and rainy so you couldn't use the pool deck and thus lost that physical space to put people and perhaps that's why I think it was crowded. Room was good but the sofa was too uncomfortable to use to sit on for more than a few minutes. So if you wanted to read you had to lay on the bed as it was impossible to find a quiet corner anyplace else on the boat. Complimentary entertainment was good, but the venues were crowded. Didn't attend the shows and pay the upcharge - if I wanted to pay for a show I'd have stayed at home in Vegas. Used most of the dining venues and they were all very good - food and service. And the continuous noise - some would call it background music but musical selection was not something you'd want to hum or dance to. It basically turns out to be background noise just every place you went. So if you wanted to talk to someone you had to talk loud and that just added to the noise. And for your customers with hearing aids, it really becomes noise. Read Less
1 Helpful Vote
Sail Date: October 2018
This was a bucket list cruise for the short change of seasons up to Maine and Canada. Our 5 cruise and have sampled them all except Holland...here's my review of the ship and cabin. First, know that all the aft cabins do NOT have ... Read More
This was a bucket list cruise for the short change of seasons up to Maine and Canada. Our 5 cruise and have sampled them all except Holland...here's my review of the ship and cabin. First, know that all the aft cabins do NOT have the same width balcony's. Although ours was deep enough for either the two loungers and table or two chairs and table at any given time, the other balcony's on this level were a bit wider. Something to consider if you are booking aft. Cabin: 5 stars...These cabins are layed out very well. In addition to the closet/shelfs by the bed there are nice size cubbys all around the desk area. Also USB ports on each night lite at the bed was a nice surprise. The bathroom was great! Big shower with real door and plenty of room around the comode. Again, a lot of well designed shelves here as well. Hair dryer was in the living room under the desk which was a little weird but it worked. There are no plug outlets on the bedside wall including the bathroom. Only on the opposite wall at the desk area but there are three and again USB ports on either side of the bed. Crew: 5 stars...very accommodating and friendly. Always a kind word when you passed them in the halls. Leonardo was spot on with our cleaning and turndown service. Find Sy (real name is really long) the bartender at the poolside bar during the day and he will TAKE CARE of you! Hands down the best bartender on the ship. Tell him Jeff said hi! Shows: We saw all three going at the time...MAKE YOUR RESERVATIONS ONLINE AND EARLY! You will be waiting in standby lines if you wait until you get on the ship! Brat Pack...Buyer beware there is a LOT of profanity and sexual suggestive scenes. With that said the music was awesome and if you were a Breakfast Club, Pretty in Pink and Sweet Sixteen fan you will love it. 3.5 stars After Midnight...If you like Jazz, especially big band this is a must see. Harlem Cotton Club era music of Duke Ellington with a very talented orchestra and the dancing...wow! Choir of Man...Get there early and try to sit in the front/middle and you become part of the show. These guys are really talented and very funny. It costs because it is a dinner show but you can get free ale all show and it's a roaring good time! Dining...Very different from your traditional dining room setup. There are several different venues that serve the same menu and of course the $$ restaurants. The Manhattan room was a lot of fun as they had a 4 piece jazz band performing sets during dinner, they did take long breaks. O'Shanahans was great...pub food and open 24 hours. A much better option than that midnight pizza, though they did have that as well at the buffet. The buffet was above average compare to other trips. Breakfast was satisfactory. Excursions...I won't list as this was the last run up to New England but overall well except Halifax hop on hop off but, terrible service but that was about it. Overall this was a nice ship...Not too large so you could get from one end to the other pretty easily. Elevators at each end worked fast and well. If you have the opportunity to get the Ultimate drink package go for it. The bartenders totally take care of you. Cheers... Read Less
Sail Date: October 2018
Traveled as a single it was nice to have an area to ourselves. Also at 5pm one of the crew help a little get together. the Studio Lounge was great to be able to grab a cup of coffee without traveling all over the ship. There were always ... Read More
Traveled as a single it was nice to have an area to ourselves. Also at 5pm one of the crew help a little get together. the Studio Lounge was great to be able to grab a cup of coffee without traveling all over the ship. There were always water Orange juice coffee teal and cakes or pastries. The rooms were not very large nut that was to be expected they were comfortable for me. Junior was my stewart and their team did a great job. Also there is an outside bar port side of the 5-o'clock club where 'juneone' was the main attraction, very entertaining and responded well to tips. That was my go to bar as long as the gail force winds were not blowing. Being my first cruise to do this again I would do my own shore excursions and would pick a smaller ship. this large ship let to waites in many areas. Read Less
Sail Date: October 2018
We have previously been a little disappointed with NCL, but this cruise impressed us greatly. Service was outstanding, especially housekeeping and waiters, and everyone was always so happy and friendly! Relaxed atmosphere of New England ... Read More
We have previously been a little disappointed with NCL, but this cruise impressed us greatly. Service was outstanding, especially housekeeping and waiters, and everyone was always so happy and friendly! Relaxed atmosphere of New England and Canada helped to melt stress. The many activities seemed to keep the passengers busy and happy, we chose more to walk on the 8th floor boardwalk, and found many quiet places to sit and unwind. We booked our own excursions and were very happy. People who booked through the ship were somewhat disappointed. The food on board was the best we ever tasted (4 cruises experience, all very good!). We mostly ate in Taste, but I know the same chefs prepare the food for the entire ship. We heard a couple going on shore for an excursion discussing how excited they were to get a steak on shore, and we couldn't stop laughing, knowing that the food onboard could compete with anything Read Less
Sail Date: October 2018
We have traveled to warmer weather on cruise and wanted to try something different--this was perfect. We arrived at the pier at 10:15am and on ship 11:45am. Had an inside cabin which we love for afternoon naps, this was ready at 1:30pm. ... Read More
We have traveled to warmer weather on cruise and wanted to try something different--this was perfect. We arrived at the pier at 10:15am and on ship 11:45am. Had an inside cabin which we love for afternoon naps, this was ready at 1:30pm. Ate at Moderno, Cagney's, Le Bistro and Teppyaniki--all were great. Love O'Sheehan's- always available and tasty. Saw After Midnight (OK), Brat Pack (great), Choir of Man (excellent) and game shows--lots of fun and laughter. Service was great-- everyone friendly and happy to help. In Portland we did a schooner tour which we booked privately and it was a beautiful day. Bar Harbor we did Oli's trolleys and were able to see beautiful sights on 2.5 hour tour. Canada was chilly and rain so we didn't do much. We participated in easy walk off and once the announcement was called we were out of terminal in less than 20 minutes and home by 11:10am. Love NCL Read Less
1 Helpful Vote
Sail Date: October 2018
This was a great trip. Had a great time both onboard, and at the ports. There was always something to do, and the cruise ship staff was great. Ate at the buffet mostly, always quality food with enough options to always be able to try ... Read More
This was a great trip. Had a great time both onboard, and at the ports. There was always something to do, and the cruise ship staff was great. Ate at the buffet mostly, always quality food with enough options to always be able to try something different. The included restaurants were also very good. I've read lots of complaints about portion sizes being to small at the complimentary restaurants. PRO TIP: Instead of complaining about it online, all you had to do was ask for more. 1 minor comment: Karaoke song selection could have been better. Not to say it was bad, but the last Norwegian cruise I went on had a far wider song selection, so I figured it would have been the same. Still had a great time though! A lot of the complaints for this ship seem to center on it being crowded. Well, that could have been easily anticipated before hand, and honestly, except for the first day before the staterooms were ready, I didn't even notice. Also, THERE ARE NO "HIDDEN" CHARGES. If people would read all of the things they agree to beforehand, they would know this. Instead, people go on a trip having not read information that was provided to them, and then act like their ignorance is someone elses fault. Read Less
1 Helpful Vote
Sail Date: October 2018
Thought we could see some fall colors along the St Lawrence. That just does not happen, as you cruise too far from shore. Once we got to the Nova Scotia coast area, the trees were all still green, and the skies were gray. Our biggest ... Read More
Thought we could see some fall colors along the St Lawrence. That just does not happen, as you cruise too far from shore. Once we got to the Nova Scotia coast area, the trees were all still green, and the skies were gray. Our biggest complaints however are the food, and public area layouts. The food, with a couple exceptions, was just a step above a Denny's. In the main buffet the food was nearly not eatable (think Days Inn Breakfast) and the two big main supper dining areas, the cuisine simply lacked the quality, and the taste of similar restaurants on other ships we have been on. The specialty restaurants are all squeezed into odd spaces, and, with the exception of the teppanyakki restaurant, lack any character. Ditto most of the lounges. And There really is no good pleasant spot to simple sit and read a book. By far the best feature of the ship physically is the atrium. Nicely laid out, with a sprinkling of pretty good entertainers. Jose and Patti were great. The service staff on the boat overall were good, and in a few cases exceptional. Because of the weather, the bars on the top decks, and the pool were pretty unusable. This ship needs to be relegated to four day cruises in the the Caribbean, serving lots of booze, and sun. No one will care then about the mediocre food, or so so entertainment. Read Less
2 Helpful Votes
Sail Date: October 2018
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to ... Read More
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to cruising, but I will say I have not had these experiences on any other cruises I have taken. Norwegian Customer service staff is not helpful. My first tip off should have been when I called Norwegian's customer service before the cruise. I was double checking what the travel agent had told me. I had a late flight into Quebec and I was concerned with getting on board the ship if I missed the first day's last boarding time, which I had been told was 11 PM. The travel agent told me if I did miss this time, I could board the next morning after 9 AM, since the ship would not sail until after 5 PM. The Norwegian agent told me that I should have called them directly because I really did need to get on board the ship that first day and my travel agent should have told me that. I was so appalled that I called back and spoke with another Norwegian agent who said that my travel agent was correct and that I could board the following day in the event I was unable to make it there the first night. (I made it at 11:05 PM and got on the ship – yeah!) Once on board, you will have to figure out for yourself where to find things, what deck to take to disembark and the time to be back on the ship, etc. If you miss the one sentence in the announcement that tells you this, you are out of luck. They also do not respond to complaints. I did so in person and also wrote a complaint to them regarding my sleeping room and the noise. I was NEVER contacted by any customer service personnel. This is unacceptable. We were awakened every night by the cleaning crew in the restaurant that was directly above our room. This vacuum should have been used during the day when everyone was awake and the restaurant was closed. The Oceanview sleeping room was nice, the 1:00 AM wake up was not. Sydney is a stop that is not worth going to - there is nothing worth seeing, unless you want to take an hour-long trip (one way) and pay far too much money to see Alexander Graham Bell's house. We did not see many leaves turning color and we had assumed we would see them as the ship went along. Not so. You mainly see water only. No land. We did take a few hop off and on tours and did see a few trees with leaves changing color. If you think a tour will be cancelled due to weather, think again! If it is raining cats and dogs and you can't see anything out of your window, you will go anyway so be wary of timing and weather. You also have to go through what they call "customs" on the ship when you enter US water. Basically, everyone on the ship has to walk in a line and show your passport. This was a pretty big fiasco with the ship blocking most elevators to only go to the 7th floor where this was going to be held. We had people in wheel chairs and scooters trying to get to the 12th floor for breakfast. So - they had to go to the 7th floor, and get off, then wait in the very long lines to get back on to go to the 12th floor. It personally took me 40 minutes to get from the 5th floor to the 12th floor (and I walked up the stairs to the 7th floor) for my morning coffee. UGH! I will give credit to them for good food, great restaurant service, and good entertainment. If you stay somewhere besides the 5th floor, it might be something you will enjoy. If you want to view leaves, take a bus tour. Best Wishes! Read Less
1 Helpful Vote
Sail Date: October 2018
The cable tv was very very limited. It was mainly focused on selling the passenger more stuff. Purchasing the internet is a bad idea. Sporadic to say the least. The noise in the rooms from the upper level Garden restaurant was unbearable. ... Read More
The cable tv was very very limited. It was mainly focused on selling the passenger more stuff. Purchasing the internet is a bad idea. Sporadic to say the least. The noise in the rooms from the upper level Garden restaurant was unbearable. It came from the movement of chairs , in and out all morning afternoon and night. The shows were mediocre. If the Tina Turner impersonator was good then I never realized just how bad the real Tina Turner was. The $180.00 spa was unsafe to say the least. I fell coming out of the spa because there was no railing to hold on to and there was no abrasive strips on the stairs. After falling down the stairs and being injured I declined any medical help. The staff saw my obvious injuries but went with my choice. Since when do you take the word of an injured disoriented person? They took my room number but no further follow up. The on ship photos were expensive and purchase had to be immediately. Overall I feel the cruise ship has come across new ways to get more $$$$ from the passengers and give them less and less. Oh and by the way you would be better off spending your money on souvenirs or throwing your wallet overboard than playing at the rigged slot machines.They take more than a casino. Read Less
1 Helpful Vote
Sail Date: October 2018
My husband and I had never seen the fall foliage, so we picked this cruise to see that and also how Norwegian and their freestyle dining worked. We loved the freestyle dining and being able to eat when and where we wanted. The shore ... Read More
My husband and I had never seen the fall foliage, so we picked this cruise to see that and also how Norwegian and their freestyle dining worked. We loved the freestyle dining and being able to eat when and where we wanted. The shore excursions we booked on the ship were all great and interesting, and when the time of the ships's port arrivals changed, we didn't have to worry about our tours. Our room steward was SO friendly and wonderful and greeted us by name and was there to serve our every whim. The entertainment was so-so and not as fun as some other cruises we have been on. The ship itself was very hard to navigate, and we have been on 15+ cruises on other cruise lines with no problems. The floor plans were just chopped up and difficult to find your way. Our stateroom was very spacious, especially the bathroom. We had a Mini-Suite with Balcony room on the 11th floor toward the back of the ship. It was convenient for the buffet and restaurants. The employees were very good, with the exception of being able to flag down some of the bar staff for drinks. They seemed to ignore people. The food was very good and maybe the best food of all the ships we have been on. Aqua Restaurant had a great ambiance and friendly staff. We had the Ultimate Beverage Package, and that was great. It was much easier than most ships, and all we had to do was show our room card--no signing or tipping. Tips were included. Be aware that once you get back in the U.S., there is a tax on beverages that will be billed to your cabin. Read Less
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