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735 Norwegian (NCL) Canada & New England Cruise Reviews

My sister and her husband chose this cruise and we joined her on it. There was a major delay on embarkation due to Hurricane Dorian. Some people received numerous notifications from NCL and a lot of others were like us with no ... Read More
My sister and her husband chose this cruise and we joined her on it. There was a major delay on embarkation due to Hurricane Dorian. Some people received numerous notifications from NCL and a lot of others were like us with no notification. I will not forget pulling up to the pier and not seeing a ship docked. We were able to drop off the suitcases but were giving conflicting information on when to return. We narrowed it down to the ship was going to leave at 8pm or 10 pm. To fill in the hours we decided to get tickets to a Broadway show. The upside was we enjoyed the show and it filled in the time the downside was spending $500 before we even got on the ship. We arrived back at the pier at 5:30 where people were being directed to go to another terminal because it was over crowded. I am platinum on NCL so we were able to go in and get on that line which saved some time. They started checking my line in at a little after 6 and it moved pretty quickly. We went straight to Osheehans got a table and thankfully we had a wonderful server. I think her name was Jamika from Grenada. She really helped diffuse my anger. I will say the first day of the cruise was ruined. I didn’t get my luggage till after 11 pm instead of being at a show we were doing a muster drill. I felt bad for my sister and brother in law paying $15 dollars for each glass of wine in NYC when they should have been using their beverage package. If just one of us in our group of 5 had received a notification of the delay we would not have been in the city so early. It was irritating to hear some people started getting text messages, and robo calls 2 days before the cruise and our group got nothing. Moving on, the Escape is big and there is only a set of elevators in the front and a set in the rear which means a lot of walking to mid ship and back.Our room was right by the elevator on deck 11 forward. Perfect location for us. I had my 10,000 steps by 2pm everyday. The food in MDR was very good. We had great service from Jaha and his sister Sarah. We enjoyed OSheenans for breakfast and had 2 dinners there also. The comedians on the ship were really entertaining and super friendly when you ran into them on the ship or in the ports. Choir of men and Midnight were very good and when you could get a seat Howl at the Moon was good.I enjoyed our cruise but comparing this ship to the Anthem of the Seas that we did in July I liked RCI better. I felt there was more to do on Anthem. The other major problem on Escape is the smoke in the casino. They have to come up with a better ventilation system. I came home with acute sinusitis. Read Less
Sail Date September 2019
Embarkation was a little bit disorganized because of the late arrival of the ship due to Hurricane Dorian. Disembarkation runs smoothly with no hitch. The ship is nice and clean but the cabin is getting smaller compared to their other ... Read More
Embarkation was a little bit disorganized because of the late arrival of the ship due to Hurricane Dorian. Disembarkation runs smoothly with no hitch. The ship is nice and clean but the cabin is getting smaller compared to their other fleets. They have limited entertainment and usually need to make reservations. Ports and shore excursions were not as expected especially the one in Bar Harbor, Maine. The local specialist in Portland and Nova Scotia were very good and knowledgeable. Also there was limited time spent in Portland. Nova Scotia is a beautiful place and it’s one place that I can say I will visit again. Dining was good but their food choices were a little bit limited. The service was very good and the staff are nice. We usually cruise in Europe and this is our first cruise within the US and Canada. I can say that there were differences with cruising locally and in Europe. Read Less
Sail Date September 2019
We love NCL but this was not our favorite ship. The good: the staff was wonderful. The entertainment was really good. Choir of Man was awesome! I loved the Wine Lovers Musical. A fun experience. The food in the Manhattan Room and ... Read More
We love NCL but this was not our favorite ship. The good: the staff was wonderful. The entertainment was really good. Choir of Man was awesome! I loved the Wine Lovers Musical. A fun experience. The food in the Manhattan Room and Taste and Savor was really good. The ropes course and mini golf were really fun as well. The rooms; The rooms were nice. The bathroom was the biggest we have had on a cruise. (balcony room). Drawback: the closet was in a weird spot. It was hard to access by the couch. The couch was also very uncomfortable. Not so good: the smoke smell was horrible in the stairwell with the chandelier, Headliners Comedy Club, the art hallway, and sometimes the atrium. We left Dueling Pianos because it was pretty strong. Embarkation and Debarkation was crazy. I realize the hurricane created a delay. Embarkation: The issue was the person on the overhead system gave one direction and the workers were telling us something different. People were confused. Debarkation: the area where you exit and catch the buses was jam packed. A lady who worked there was yelling at us because we weren't moving. We couldn't move because it was a tiny area and way too many people. We were following an excursion line for NYC. The excursion lady disappeared and we were left in the luggage area with no clue what to do. It was really chaotic. Read Less
Sail Date September 2019
First real time issue we had was boarding. Our cruise ship pulled in late, due to bad weather from a hurricane brewing off the coast so they apparently went around it. We knew about the late arrival because our travel agent called us and ... Read More
First real time issue we had was boarding. Our cruise ship pulled in late, due to bad weather from a hurricane brewing off the coast so they apparently went around it. We knew about the late arrival because our travel agent called us and told us the ship would be in port late and we should be able to board at around 4:00 pm. Our original boarding time was 10:30 AM. As it turned out we should have waited until about 9:00 PM, and what a fiasco, with everyone trying to board at once. They passed out boarding numbers, which no one had informed us about, and they were very rude with everyone with nothing to eat or drink while waiting in line for 5 hours. Since we had no number, and there wer well over 400 of us in that line, we were one of the last 30 people to board. We finally got dinner at 10:00 PM. The second issue we had, was my wife and I went for massages. The massage itself was not great but just ok. I get massages weekly at home, so I do know a good massage. I was there to get a Swedish Massage, and they gave us a free upgrade to a hot stone massage. At one point I had told the masseuse the pressure was too much, and she backed off. Anyway long story short, when I Left there and returned to my cabin, I looked in the mirror and saw that she had broken a blood vessel between both eyebrows, where it looked like I was bleeding. We were due to have some professional portraits taken next as it was our tenth Anniversary. So we went down to the studio, and the photographer asked what happened to your head. When I explained he said no worries, he can color that in so it won't be noticed. He did do a wonderful job of it. All in all the rest of the cruise went smoothly. The crew was friendly, really liked the steak restraunt with the Surf and Turf lobster. The show, The Choir of Men was most memorable, and is not to be missed as it was hilarious with audience participation. It just made our last night great, and the dueling pianos was also a lot of fun. We did not participate in any of the excursions, becuse we seldom join anything with large crowds and prefer to get out on our own. We found plenty of things to see and do within walking distance of the ports. We did take the free bus tours through the parks in Bar Harbor in Maine, but apparently they didn't expect the cruise ship, as all the busses were running about an hour late. This was not the fault of the cruise ship though as it was the National Park service, which didn't account for the extra people. The town was very picturesque, and the lobster and chowder there were fantastic. I will be cruising again soon, but to Europe next time, so will look and see what's available. Value for the money was very good, but the price of the portraits was shockingly high. Final thought - One of the most memorable parts of the cruise was passing the Statue Of Liberty at night, when the ship stopped, and the band started to sing, " And I'm proud to be an American" and everyone on the ship joined in. Thank you for that, that was an amazing moment that I shall never forget! Read Less
Sail Date September 2019
We were on the September 8th to the 15th cruise out of New York. Because of hurricane Dorian the Escape was delayed coming back. Celebrity's ship left Bermuda with them and had no problems getting back so I don't know why the ... Read More
We were on the September 8th to the 15th cruise out of New York. Because of hurricane Dorian the Escape was delayed coming back. Celebrity's ship left Bermuda with them and had no problems getting back so I don't know why the Escape was so delayed. We were notified about the delay and were told to arrive after 4 pm. So many people we met were not notified about the delay. Embarkation was a nightmare where we waited on line for hours. We later learned some people received tickets for water and chips but we never did and neither did the people in line with us. I was more disappointed that NCL did not try to compensate us for the half day we lost enjoying the ship and the one meal we lost. Our lost was the delayed ships gain since those passengers got to eat our lunch and did not get off the ship to late afternoon. An OBC of $25 per cabin would have been a nice gesture on NCL's behalf. The Escape is a very large ship and we did plenty of walking. The crew is amazing and service was great. The ship was very clean and you always saw crew cleaning. We have sailed NCL many times and this was the first time we were not impressed with the food on the ship. This also was the first time we were booked in an inside cabin since we booked three weeks before. Cabin was doable with plenty of storage but I missed the day light. Our cabin was on the 9th deck forward and we were able to hear the music or movies playing in the theater at night. The noise did not bother us but it might bother others if they go to bed before midnight. My son had a solo cabin and he said it was great. There was actually plenty of room and storage in it. He liked it better than the inside cabin. The Escape does a fabulous job for the CC Meet & Greet. It was held at the District Brewery and the officers actually mingle with you. Our roll call was invited back for a special gathering where again the officers mingled with us, beer tasting and hors d'oeuvres were served. The Escape knows how to appreciate the cruise critic members. We had a slot pull which was lots of fun. Thanks to those who arranged our M&G and slot pull. I thought the night time shows were okay, nothing special but that is just my opinion. We had beautiful weather on our cruise and the seas were very calm that you didn't even know you were moving. We loved Bar Harbor and Saint John. We did walk off disembarkation and it was the fastest we have ever gotten off the ship and through customs. All in all we had a great cruise. Read Less
Sail Date September 2019
we chose this for a variety of reasons. one, it left out of NY and that means no flight. two, perks being offered at time of reservation were excellent. three, we like the larger ships and were excited about this one. four, we ... Read More
we chose this for a variety of reasons. one, it left out of NY and that means no flight. two, perks being offered at time of reservation were excellent. three, we like the larger ships and were excited about this one. four, we went with a couple of friends. the service on the ship was outstanding and the amenities terrific. best of all was the spa. we purchased the unlimited access to the thermal suite and really enjoyed that. we spent time in the sauna, LOVED the snow room and we also took advantage of the spa facilities and massages and greatly enjoyed all of that. the broad array of services there was tremendous! I even did acupuncture. excursions too were nice and we enjoyed a smooth on-off of ship process. full package was excellent and would definitely go on this ship again. all in all, trip of a lifetime! Read Less
Sail Date September 2019
The timing of the cruise fit within our schedule so NCL was chosen. This was our 2nd cruise, 1st with NCL and probably the last with NCL. One reason we won't go NCL again - is it's too old of a clientele. The comedian has it ... Read More
The timing of the cruise fit within our schedule so NCL was chosen. This was our 2nd cruise, 1st with NCL and probably the last with NCL. One reason we won't go NCL again - is it's too old of a clientele. The comedian has it correct. It's a floating nursing home. At 50, we were the youngest on the boat ! Expect most to turn in at 10 pm or earlier. You'll also be stuck behind many walkers in the many lines. While the hurricane wasn't their issue, they could have communicated it better. We had to hear on the local new (we're from Maine) that the ship would be re-routed to Portland due to Dorian. NCL had not told us yet. We called the customer service # and they still had no information yet. So we traveled from Portland to Boston, just to head back to Portland - oh well. They gave us a port charge credit of $10 each. Halifax closed their port so we had to skip that port. So it was a day at sea instead. Still waiting to hear about a port charge credit for Halifax. Several calls/emails still nothing. Cabin was on deck 4 (4553) Inside. Good for us. Less movement. Never met the steward but he/she did a good job. It was just the 2 of us so this fine. Dining - The pay restaurants - Japanese place, french place were too close to the Casio and cigar bar so they stank of smoke. We passed on those. We did eat at the restaurant - grand pacific (included in your cruise fare). Service was excellent. Food needs improvement. Meat (Prime Rib) was excellent, but the corn cob was so overcooked, was not edible. The steak, also good, was served with shoestring fries (Really ?) way to take the ambiance down - serve french fries with a quality steak. No local seafood? No lobster.. we were in Maine? really? Scallops also were no larger than your fingernail. Tiny. No Blueberries that I could find. Again, this is the area for it. Buffet - we ate there a lot. Seating was at a premium though and our ship was not fully booked. Lots of choices - including vegetarian. So real creative designs with fruit carvings Entertainment = we thought it good. Shows were worth going to. One we actually went to twice. They have them at 7 and 9 pm. Dancing - I appreciated that the professional dancers came out to dance at the clubs to get the party started. They missed the Latin night unfortunately, which my wife and I went to. We had the floor to ourselves. Excursions - Dorian caused some damage. Many areas had no power. Not NCL's issue but they cancelled some of the tours and the other ones quickly became overcrowded. Alcohol - packages not worth it. Not even if they are "free" as you still pay the service fee. Do the math. You'd need to drink about 5 drinks each day (for every one in your room) to break even. That's including the first day when they leave port at 5 pm. Skip the packages, and just pay by the drink. We did the "drink of the day" which had a reduced price. They do tack on 20% already, so don't add another tip unless you're really generous. Plenty of free booze around - each night they gave out sample to taste. Hit them up ! Casino also has a "learn" night with free booze. It was the first night was relatively free from smoke and smell. We just took the drinks and walked :) . The art show also has free champagne. Take some, browse for a bit, and walk if you want. Again, would not use NCL again. Customer service on the front end desk is often contradictory. One person would say one thing. If you come back and talk to another person you'd get a different answer. After the cruise, good luck in getting any response - we're still waiting. Average age of our boat I'g guess was mid 70s as well. Read Less
Sail Date September 2019
Had such a good experience with NCL on our Hawaii cruise we thought we would book for New England with them. Called NCL and booked through their agent. We had two issues with NCL booking: 1. Booked an extra day for sight seeing for the ... Read More
Had such a good experience with NCL on our Hawaii cruise we thought we would book for New England with them. Called NCL and booked through their agent. We had two issues with NCL booking: 1. Booked an extra day for sight seeing for the plane tickets. When we got the tickets the flight back was out of Montreal, not Quebec where the cruise ends. I called customer service and was told "they don't change flights". All I wanted was to know how I was supposed to get to Montreal. "Your problem" is a direct quote. I attempted to escalate the issue and was told by NCL that I had to talk to Alexander who booked the cruise. I said..."he works for NCL".. they said it didn't matter. Called him, he told me thats the way they do it. I demanded he find out how I am supposed to get to Montreal. He said he would call back...never did....and wouldn't return my future calls. We eventually found out there is a bus 1/4 mile from the dock we took to Montreal. So disappointed that NCL couldn't take the time to help us once we paid them. 2. The recommended room 11600 which we booked was right below the kitchen for the garden cafe......they clean that place every night until midnight and start every morning around four. I know, I heard them every day. Once on board we found the ship to be clean and well maintained, though a little dated. Staff was nice and the stops were just gorgeous. We really enjoyed the shows put on by the NCL crew (Swing and Blazing Boots). and most of the activities aboard ship. Ship internet stinks (but every ship I have been on stinks) so nothing new there. Spent alot of time dining (who doesn't). On board restaurants (free) were both very nice. Good service and decent food but nothing to really write home about. Found the cafe food to be about the same but the level of service to be a little lacking. there was plenty of table clearing going on but was a little difficult to order drinks from the table. we dined in the Japanese Steakhouse. Food was very good and unbelievably plentiful. Overall, not the experience I was expecting. We did disembark in Quebec and took the Orleans bus to Montreal. Stayed in the Bonaparte Hotel in Old Montreal, I would highly recommend it (had a blast in Montreal!) Read Less
Sail Date September 2019
Have never been to any part of Canada, was hoping this would be an opportunity to see whales etc. and wildlife. Boston departure was ok, ship dock located in a typical big city port area, mostly industrialized, pick up at airport was ... Read More
Have never been to any part of Canada, was hoping this would be an opportunity to see whales etc. and wildlife. Boston departure was ok, ship dock located in a typical big city port area, mostly industrialized, pick up at airport was easy once we identified the ship's folks handling transfers....no sign or anything, noticed ladies had name badges, assumed, correctly, they were with Norwegian transfer. Cabin was fine, ship was a little dated, main dining room was a disappointment from the menu changing very little from day to day........service was very slow (one hour wait for Breakfast...really two eggs, bacon?), waiter told my wife the reason they took so long is "Busy, busy"! Best Food was in Buffet, and Best Service was O'sheehans (spa?) Loss of two best ports, due to storm was very disparaging, replacement (Portland) was ok, but not on my list. Balance of Ports were Beautiful places, with very little to do or see, unless you jumped on a tour, mostly available from ship. Saguenay was pretty, but, required a $50 shuttle to main part of town, which was eleven miles away......Port area was very minimal shopping, however, there was a seaplane or Helicopter ride readily available next to ship dock....Beautiful Fjord area! Departure was very poor, we opted for walk off early with luggage, due to early flight (airport in Quebec ws 30 min. cab ride), ship allowed most of us to leave at about 7:15 AM, except me, (wife and I were 10 the in line to leave, was stopped at exit, due to red flag on my account......it was due to me having a $51 credit on my Sea pass account.....had to go up to Customer service and "wait" in line 15 mins(no notation on the bill which I received the night before to go down to Customer Service, close my bill out by collecting my $51....finally returned to debarkation line and was allowed to break the line to exit, and was stopped again, saying I still had a red flag...showed my receipt, noting my account was cleared, necessitated a call to CS, before allowing me to leave! My wife was just ahead of me when we started down ramp, when I was stopped, had no idea what was going on, however, she did not panic, and waited on dock for 15 minutes till i exited.....than the fun began: walked about three blocks thru warehouse to Cab pick up, then we were told by personnel at door, it would be at least an hour before we might "see" a cab! wow! so much for early departure.....we were about halfway back to fence gate, maybe 100th in line when this announcement was made...also, we were told it was a 10minute walked to train station, with luggage, where we might find a cab? Not very impressed, wife and I stayed in line, from 7:45AM until 9:10AM, when we were able to join another couple in a cab to Jean Lesarge Int'l airport, made it, checked luggage, Kiosk were not working, were told a luggage check in we had 15 minutes to get to gate for our flight....fortunately we made it! Note: Some of the folks we were chatting with, while in line to depart ship, opted to return to ship and take the cruise shuttle, we noticed they were arriving at airport after we had processed our luggage.....Our Departure Flight was scheduled for 10:25 AM! Very dissapointed with departure operation...... Read Less
Sail Date September 2019
Chose this cruise as it was going North during hurricane season and bought trip insurance thru NCL. We believed the cancel for any reason. When we wanted to cancel the trip due to hurricane, we found we should have read the small print ... Read More
Chose this cruise as it was going North during hurricane season and bought trip insurance thru NCL. We believed the cancel for any reason. When we wanted to cancel the trip due to hurricane, we found we should have read the small print carefully as weather was not included. The weather caused an itinerary change from Bar Harbor to Portland, ME. Halifax closed the port so we could not dock. Ship spend additional day at sea. I felt there should have been more activities available for at sea days. There were many older passengers so there should have been more activities focused on this group. Dining in main restaurants and Le Bistro was great. Buffet seating was always an issue. Entertainment was okay--ranged from really good sing/dance troupe to not very good individuals. Atrium was always loud. Service in sit down restaurants was very good. White Zin is NOT rose wine. Try explaining that to a limited English bar tenders. Several limited English employees in bar/waiter positions. Menus were in English so even pointing did not always help. Do not waste your money on unlimited internet. It is really not unlimited as you cannot access it easily and only one device can be used at a time. Notice on screen in Atrium said to be patient about getting online due to many users! Also, it does not include internet phone calls. In spite of it all, I will probably give NCL another try but I do not feel the value for payment was in my favor on this trip. Blame it on Mother Nature. Read Less
Sail Date September 2019
We chose this ship because of the dates and the ports it was supposed to visit. As it turns out, Hurricane Dorian was coming towards the New England and Canadian coasts. We had to go to Portland, Maine rather than Bar Harbor and then ... Read More
We chose this ship because of the dates and the ports it was supposed to visit. As it turns out, Hurricane Dorian was coming towards the New England and Canadian coasts. We had to go to Portland, Maine rather than Bar Harbor and then they skipped Halifax altogether due to the port being closed. The next 2 stops, at Cape Breton Island, Nova Scotia and Prince Edward Island - both areas had been affected by the hurricane and were coping with loss of electricity and many downed trees and related damage. I was disappointed to miss Halifax and although it could not be helped, I wished that we had added an additional day in Portland, letting the storm get well ahead of us, or add Bar Harbor back in after the storm had passed by there. Instead, they put in an "at sea" day, which is great I guess with some people, but it is also more of a money making opportunity for the cruise line, with nothing really being handed out to the passengers to compensate for missing one port entirely and having to adjust to Portland instead of Bar Harbor. I went on this cruise with my two grown children and their spouses, plus my husband and sister in law. We had fun because we enjoyed the opportunity to be with each other, rather than anything in particular on the ship. Of all the dining on the ship, Cagney's, the steakhouse was far and away our best experience. It had the best food, best service, best atmosphere, etc. The Teppanyaki hibachi restaurant food was good, and the chef was entertaining, but it was very crowded seating and very loud, The regular buffet dining on deck 12 was good and we ate there for lunch and breakfast most of the time, most of the time getting our food and then moving outdoors to the aft deck. The evenings we were mostly in the Grand Pacific dining room, and other than confusion about "reservations", it was pretty good with good service. We did not go to really any entertainment or activities; did not hang out at the pool which seemed to be closed a fair amount of the time; the hot tubs enjoyed a fair amount of activity, but not from us. The rope climbing area which I had thought my son in law would enjoy was closed most of the time - I don't know for what reason. Several of us used the gym equipment and enjoyed walking the deck. Two of us used the spa for a massage and enjoyed that. We planned virtually all of our own shore excursions, although two of us did enjoy the Celtic music show at Sydney right there in the cruise port area. I would say that there are problems with the "tender" process, especially because they expect you to climb this giant step to get on and off the tender boat. This was a stressful and dangerous situation for anyone who had anything less than great mobility. The ship personnel there wanted to feel like they were handling all the problems with people getting on and off and they did not want the person's able bodied family members assisting in any way, just telling them to stay out of the way. This was just not a good situation. So, all in all, we had a good time because we were together. It was not really because of the ship or the activities or the ship's personnel (most of whom were very friendly and helpful). It was our first time on Norwegian and I picked it due to the itinerary and the dates that it sailed - I don't know that I would be looking to sail Norwegian again. Read Less
Sail Date September 2019
This was our first cruise. We always wanted to see the beluga whales in the st.lawrence seaway and to see Nova Scotia and PEI. This sounded perfect. Unfortunately, due to hurricane Dorian, two of the stops were rerouted and we ended up ... Read More
This was our first cruise. We always wanted to see the beluga whales in the st.lawrence seaway and to see Nova Scotia and PEI. This sounded perfect. Unfortunately, due to hurricane Dorian, two of the stops were rerouted and we ended up spending an extra day at sea. That was out of NCI’s control we understand. But the ship went thru the st.lawrence seaway at night, so no belugas to speak of and we arrived too late in sanguanay to go on an excursion to see them. I would have expected NCI to plan that better. As far as the cruise itself went, we enjoyed it but there were things that weren’t so great. Like paying for an all inclusive drinks plan, but having to pay extra for coffee and tea. And the WiFi was ridiculous. We paid an extra $170 for the week for ONE device. Another annoyance was constantly being upsold on everything. There were good things too: dinner at the extra cost restaurants was great. The spa was beautiful. The housekeeping staff made ship sparkle. Our cabin attendant, Berlin, was friendly, conscientious, and super helpful. All in all, maybe we’d try another cruise, but probably with another cruise line. Read Less
Sail Date September 2019
I was attracted to the Boston departure in early September 2019, I wrongly thought we would enjoy more pool time and sun - instead we dodged hurricane Dorian and missed Bar Harbor and Halifax on our first leg. The service was ... Read More
I was attracted to the Boston departure in early September 2019, I wrongly thought we would enjoy more pool time and sun - instead we dodged hurricane Dorian and missed Bar Harbor and Halifax on our first leg. The service was outstanding, the ship was easy to navigate, and public areas and activities were never crowded. The late show in the theater was never more than 2/3 full so you could show up last minute and get a great seat. Guests were older than other NCL cruises I have taken, with average age approx. 70. The itinerary was not as exotic and kids were back in school, so maybe half dozen kids onboard, few if any Europeans or Asian tourists, 80% US and 20% Canadian. The entertainment surprised me, the dancers and singers were just outstanding on the first leg - a new cast came on the second leg from Quebec to Boston and they were excellent also. The comedians were very good, but the cover band and solo musicians in the lounges were just average. Unfortunately we had very few sunny days to enjoy live music at the pool in the late afternoon. The late evening bars and entertainment are hardly attended, literally no one came to karaoke. Not the cruise for those who like to party. While the service on the ship was excellent, the dining room food is just ok. I started eating KETO and the protein choices in the main dining rooms are limited. After 14 days in the same dining room without carbs I paid for specialty dining on my next NCL cruise. Overall, sort of like a floating retirement home. Very good value for money if booked last minute, staff and ship are first class. Read Less
Sail Date September 2019
This was my 24th Cruise, which includes river cruises in Europe. It was our first time on NCL and will be our last! Their customer service stinks! NCL booked our flights and 6 hours before our departure, our flight was cancelled. I ... Read More
This was my 24th Cruise, which includes river cruises in Europe. It was our first time on NCL and will be our last! Their customer service stinks! NCL booked our flights and 6 hours before our departure, our flight was cancelled. I called the NCL emergency number for flight problems and was on hold for 40 minutes! The NCL person said he could not help me and gave me a phone number to call.....which was the exact number I had just called!! The airline was finally able to rebook us, but it was touch and go. On arrival in NYC, we waited 3 hours for our prepaid transfers to the ship. Again, we tried to contact NCL with our new flight arrival time, but couldn’t get ahold of them on a Saturday morning. When we finally departed JFK on the shuttle, the shuttle driver was probably hi on something! He passed every car on the road and did a U-turn in the middle of the block. Everyone was frightened by his driving. Our first nite on board, our toilet flooded the bathroom floor due to a leak. In the morning, I called housekeeping and then guest services to report, but no answer at either place. About 3 hours later, we finally got ahold of housekeeping. It was repaired that afternoon. Nice bath towels from our room steward helped until it was repaired. Before departure, I called twice with questions....one time I was on hold for 40 minutes and the second time on hold for 20 minutes. This is no way to run a business! Also, the Dawn is rather tired, the food was only so-so unless you were dining at a specialty restaurant. The food there was good. Hamburgers by the pool were cold...couldn’t even eat mine. We had a balcony cabin with peeling paint and rust on the balcony. The cabin itself was adequate. Only one outlet in the entire cabin!! Always static on our phone line, which made it difficult to talk to our travel companions. Read Less
Sail Date August 2019
When I started traveling on cruise ship years ago, a travel agent told me : the most important factor for a cruise is the SHIP, destination and ports are are not important. In this case the Dawn should not be on top of your list. ... Read More
When I started traveling on cruise ship years ago, a travel agent told me : the most important factor for a cruise is the SHIP, destination and ports are are not important. In this case the Dawn should not be on top of your list. Lets start with the negative: Embarkation is long process, cannot blame NCL its a private company who does all the work Cabins: NOT confortable , small narrow no chair to sit bathroom has 3 section with 16 inches doors between each of them (take your measurements first) As mentioned by many previous members the ship is outdated .... Dining: hits and miss, no WOW .... too many "breaded meat or fish" the appetizers are practically the same every night, only the order changes and a few are replaced every night Cabin attendant : I guess we had a "new guy on the job" never knew would do the cabin if we took a nap at 11:00 he would knock on the door, sometimes after lunch .... no steady schedule. NCL gives returning customer a bottle of sparkling wine NO glasses, we asked twice ..... Nothing Now the good: Have to admit the personnel (except security staff who take their job too seriously) is very nice always smiling Dining room. Buffet, bars The shows are not too bad, its free - nothing to say. the ports were interesting we didn't take any excursion, because of all bad experience in the past. shore excursion always end up being bus ride Read Less
Sail Date August 2019
We chose this cruise because we wanted to visit New England and Canada. I am a Norwegian gold member. Unfortunately the Dawn disappointed. Being on the Dawn felt like being in a Petri dish. My husband and I are in our early 50s, ... Read More
We chose this cruise because we wanted to visit New England and Canada. I am a Norwegian gold member. Unfortunately the Dawn disappointed. Being on the Dawn felt like being in a Petri dish. My husband and I are in our early 50s, generally healthy and active people. On the Dawn, we both got very sick about eight days in with an acute sinus infection. I have been sick for about three weeks, and imy husband for 1.5 weeks. I should’ve known what was coming when we walked into the room the first day...The sunlight was coming in so we could see all the fingerprints and dirt all over the cabin walls, doors and around the bathroom. There also appeared to be a small spot of feces on the toilet seat! I kid you not. I showed my husband. We immediately went to the cabin steward who insisted that the mark on the toilet was part of the seat, but that ‘he would try to clean it just in case.’ I asked him to also wipe down the room a little bit better. When we returned to the room, the spot was gone from the toilet seat. We didn’t complain to steward’s superior because we wanted to give him a chance. I recommend that you bring Lysol wipes on the Dawn. I ended up having to go to their doctor, get an antibiotic, and was charged $255. Guest services wouldn’t budge and I didn’t have the ship’s travel insurance protection. When I came home I had to get a stronger antibiotic over a week later because the bacterial infection was so bad. The ship as a whole just didn’t feel good and clean and fresh.... The food was just OK and the food quality was also just OK. The dining service was good. It’s time for Norwegian to offer more fresh alternatives like calcium free yogurt, dairy-free milk ( without having to wait for them to find it in the kitchen for you ) nuts, less salt in the food, etc. There weren’t any berries to be seen. If you go on Celebrity, and probably other cruises there are restaurants like Blu where you can enjoy a better, healthier quality of food. I think Norwegian should get with the program and not stereotype its clientele as unhealthy eaters The spa was terrible. We always go to the spa when we cruise. We paid upfront online. Right when we got there we saw that it was very small; there was just a pool and a little Jacuzzi that wasn’t even hot. What a rip off! So we immediately insisted on getting a credit for that and didn’t go to the spa for the rest of the trip. Stops were delightful. We couldn’t go to Charlottetown because a hurricane was looming. The captain did a great job making us feel safe. We did all of the excursions on our own. We enjoy activities involving exercise. So we rented bikes in Newport (awesome but wear a helmet!) Bar Harbor and Portland... all beautiful places to explore with bicycles. Lots of rental places right in town. Stayed in an Air BNB in Quebec City for a night afterwards....lovely, kind of expensive, European city. Read Less
Sail Date August 2019
At Manhattan Terminal, the Embarkation staffs are rude and shouting to the senior guests, this is the worst Embarkation experience have ever experienced for 25 years Cruse vacation. Free Dining: (1) Bamboo (Deck 7): Bamboo is the ... Read More
At Manhattan Terminal, the Embarkation staffs are rude and shouting to the senior guests, this is the worst Embarkation experience have ever experienced for 25 years Cruse vacation. Free Dining: (1) Bamboo (Deck 7): Bamboo is the best ship's restaurant. Recommend menu items: appetizers (pot stickers and spring rolls), soups ( egg drop), mains (kung pao chicken, vegetarian fried rice), BBQ Pork noodle soup and desserts (coconut tapioca pudding, crispy chestnut and red bean triangles). (2) Main Dining Rooms: Venetian and Aqua (Deck 6): Prefer Venetian for comfortable seating and better services. Aqua has more crowded sitting. The Best Cruise Director and programs: the best Show “Elements”, the best Vocalist Jenene Caramielo, Jose & Patti@ Grand Atrium. Balcony Room class BB @ 10/FL Mid-ship is a little quieter than Class BA @9/FL mid-ship. The Room layout is not good to use. The storage has only 3 drawers. 1/3 Inside cabins (353) crowded the Buffet and public area. The TV is very small. The Buffet area are always crowded and food quality is so so. The Movies at Bliss room has poor quality and sitting. Read Less
Sail Date August 2019
We have cruised many time and this time we chose the Norwegian cruise from NYC to Quebec City for the itinerary. Overall we had a good time in the locations on most of our excursions. Our cabin steward, Rhayan, was outstanding, friendly ... Read More
We have cruised many time and this time we chose the Norwegian cruise from NYC to Quebec City for the itinerary. Overall we had a good time in the locations on most of our excursions. Our cabin steward, Rhayan, was outstanding, friendly and worked very hard to keep our cabin in excellent condition and help us have a good experience. We did take at least one excursion in each port and enjoyed most of them. The ones we felt lukewarm over were just our taste. Unfortunately the “NCL specialist” that helped us book our excursions and room was either not knowledgeable or just wanted to sell. After asking for a cabin in a quiet location, we were booked into a cabin directly above the Bliss nightclub. The first two nights the music was overwhelming and our bed vibrated. Each visit to the customer service counter resulted in earplugs and an apology that seemed more like an accusation that we shouldn’t complain since we chose the cabin completely ignoring the fact that it was chosen by the “NCL specialist”. If I ever chose to sail Norwegian again, I would definitely be sure to pick my own cabin! We were also told we would not be able to disembark before noon so we chose an excursion that ended at the airport and booked a hotel there overnight. Turns out we could have gotten off the ship early and flown home the same day. The food had good flavor but always came to us lukewarm. Even after returning the food to be warmed it came out less than warm. We did visit speciality restaurants and this must be where they put their efforts. Guess they want you to spend more money. If you sail Norwegian, do your homework first! Read Less
Sail Date August 2019
We are in our 60s. We took the cruise because we wanted to visit new places up North before it got too cold. We knew no kids would be onboard as school started that week. So 8/31/19 12-day cruise was a Grandma & Grandpa crowd. ... Read More
We are in our 60s. We took the cruise because we wanted to visit new places up North before it got too cold. We knew no kids would be onboard as school started that week. So 8/31/19 12-day cruise was a Grandma & Grandpa crowd. Entertainment was great, & staterooms too. But food onboard gets a 3 out of 5. Soups were poor. Brown watery cream of mushroom soup. Minestrone was not a soup but a clear broth with 6 macaroni and 8 beans. Most soups missed the mark; 'brothy' and clear. Bakery was great. Dining room - everything had at least 1 flavor/ingredient added too much. Garden Buffet every sandwich had mayonnaise on each slice of bread, everything! Corned beef sandwiches one day, pastrami hogie next day, every panini all week, plus turkey & Swiss, you name the sandwich served daily and it had mayonnaise on it. And on both sides of the bread! Nobody could make me a sandwich w/o mayo no matter who I asked. I have high cholesterol and take Lipitor like many other seniors on a senior cruise might have, but this 90% fat condiment (look at the nutrition label) was on every sandwich all the time and I couldn't get anyone to accommodate me and make me a non-mayo sandwich, not once. Everybody has a niche in life. I have diabetes and high cholesterol, but I'm allowed certain foods in moderation 2-3 times a week. But never mayonnaise, which was in a bowl to add to your sandwich in at least 2 places along the buffet line. Mustard (only salad mustard & no spicy brown anywhere, UGH!) and ketchup were at each table. I can have unlimited ketchup and mustard, but I would have been mayo overwhelmed if I ate any sandwich served (other than the make your own franks and burgers). If they had ready made franks in buns or burgers on rolls, they too would have been drenched in mayonnaise. The chef was mayonnaise-happy, I guess. There was plenty else to eat, I didn't go hungry, but I would have liked a corned beef or pastrami or turkey sandwich the 1 day it was offered if done so w/o the mayo, Even the seafood sandwich was topped with Sirachi mayonnaise. PLEASE LOSE THE MAYO. I can always add it, it's right there on the buffet but I couldn't take it off after they drenched both sides of the bread and sandwich that way. Service in the dining room was hit or miss each night depending on which random waiter you got. Smoked salmon ONLY served in the dining room at breakfast, but herring in the buffet. The herring looked like the bait I use to go fishing. One night we had our dining room orders taken and were each served the wrong soups, then corrected, and followed by the wrong salads next. Salt and pepper were in grinders that were identical, no P or S or other distinction on the grinder and I ruined a dish by adding salt by mistake instead of pepper. The foods had a dozen ingredients each where 9 or 10 would have been fine if you know what I mean. This wasn't Master Chef or Chopped, after all. But I didn't go hungry. Just overkill. And PLEASE lose all that cholesterol laden Mayo, PLEASE! I'll add it if I want it. The 'midnight' snack buffet on an earlier cruise was from 11:30-12:30AM. This cruise it was 9:30-10:30. Way, way too early for me. Read Less
Sail Date August 2019
We chose NCL due to affordability and its casual atmosphere. We especially enjoyed these entertainers: Harry 0 the Irish guy, the Ukrainian aerialists, Jose and Patti, and the Elements show. La Bistro and Teppanyaki both A+. Cagney’s B ... Read More
We chose NCL due to affordability and its casual atmosphere. We especially enjoyed these entertainers: Harry 0 the Irish guy, the Ukrainian aerialists, Jose and Patti, and the Elements show. La Bistro and Teppanyaki both A+. Cagney’s B (tough filet mignon), Bamboo C (over-seasoned), O’Sheehan’s B+ (good breakfast and lunch, other times not enough servers), Venetian and Aqua B (tough red meat, over seasoned or oddly seasoned), Garden Cafe D (hit or miss). All baked goods and desserts excellent no matter what restaurant. Excursions: Kennebunkport B - not much to see except Bush compound from a distance, Bar Harbor A - Testa’s for lobster, Quebec City A - long walk to tourist area. Our cabin 4501 was fine. At the bow, we rarely heard any noise from our neighbors. We occasionally heard a scraping rattling noise. The cabin (inside) isn’t pitch black since light enters through the peep hole, etc. Small space, but affordable. Read Less
Sail Date August 2019
I truly don’t know how to adequately express how disappointed we are in our first cruise with Norwegian and first cruise ever. I have always heard that this is the elite of the cruise lines and this is who we should take our first cruise ... Read More
I truly don’t know how to adequately express how disappointed we are in our first cruise with Norwegian and first cruise ever. I have always heard that this is the elite of the cruise lines and this is who we should take our first cruise with. We had 3 rooms for this cruise and spent over 16,000 for rooms, 5,000 for airfare, and spent 4,000 on the ship in extras. We saved up for this trip and had such high hopes but were quickly disappointed. We all had rooms 11116, 11126, & 11128. We were on the 11th floor on the Dawn, which is directly located under the Garden Grille which does not have carpeted floors ( I would truly like to know who thought this was ok) and we heard chairs scooting around from 5:00 am (which we assume the crew started getting ready for the day) till 1:00 am at night. We never had more than 4 hours sleep due to this excessive noise. We heard kids running back and forth all day as well. In room 11128 there was a constant pipe noise coming from the ceiling as well, that the party in this room did not get any sleep. Also, when we booked our cruise the reservation agent told us we could take the divider out from the rooms 11126 & 11128 to have one big balcony, which turned out to not be true at all. We upgraded our rooms because of this misinformation. This was a complete lie and we were misled. We spent 2,000 on spa services and a spa pass. The spa had very dirty windows you could not see through and we feel we didn’t even remotely get our value for what we paid. ( I am attaching pictures of this). We did not get our full value for port day #5 in Newport, RI. We only had two tender boats and we did not get to land until 1:30 and had to be back by 3:00 and the lines were ridiculous to get back and forth. We were supposed to have 10:00-4:00. I must say this was the most unorganized cruise. I also heard this from several other passengers, as I had nothing to compare it to. Then the kicker is, we bought 8 Next Cruise Deposits for a total of 2,000 because we thought hey, we will give them another shot maybe this ship is just old and a fluke. We booked on ship for our next cruise and they said over and over we were getting upgraded to a balcony mini-suite but that did not happen at all. It was only a balcony. We asked at least 10 times and they said yes. I think that you really should have English speaking people that understand how things work, when it comes to Next Cruise onboard a ship because language and communication was a huge hurdle when buying and booking the next cruise. The food was awful! My kids and parents had been on the Pearl and loved the food but there was no variety on this ship when compared to others, and no seafood which is really sad when you are going on a Canada/East/Atlantic cruise. I am just so disappointed after saving up for so long and having an experience like this. I wish I could just dispute this charge with my credit card company because none of us got any sleep. It was not an enjoyable 7 days at all and honestly, I think we should be compensated quite a lot for this. This wasn’t just a bad night’s sleep in a hotel, we saved and spent thousands on a trip we got no sleep on and I just don’t feel that is right. The singing acts were awful on this ship as well.I know there has to be better singers out there willing to work on a cruise ship. Drinks were very watered down. The selection of shore excursions was pitiful when compared to other companies. Read Less
Sail Date June 2019
Overview (C): We rated each category A-F based on our experience on the NCL Dawn. Overall the ship was okay... nothing exceptionally glamorous but not terrible either. Our main issue with the Dawn was terrible communication and ... Read More
Overview (C): We rated each category A-F based on our experience on the NCL Dawn. Overall the ship was okay... nothing exceptionally glamorous but not terrible either. Our main issue with the Dawn was terrible communication and transparency especially when it came to logistical problems such as boarding the ship (which took over two hours and we were there at our allotted time) and two different tender ports which precluded us from getting off the ship for the first two hours. People on Cruise Critic talk about the layout being confusing and not as easy as more updated cruise ships and they are correct. We LOVED all the ports and had great excursions. If you are a loyal NCL cruiser and like smaller ships, you will love the Dawn. All the people we met that like "less crowds, smaller ships, NCL perks, etc." loved it. But, if you are more loyal to Royal Caribbean or Princess and slightly larger ships (ex. Princess Royal at 142K tons and holds 3600 people or RC Adventure of the Seas at 137K tons and holds 3100 people vs Dawn 92K tons and holds about 2300 people), you will likely be disappointed. Dinning (C-): In comparison to RC and Princess, the food quality was subpar. We ate at four specialty restaurants (three were included in our "package" and one was free but mandatory reservations). We felt even at those places the food was okay - not great. They have two main dining rooms - we tried them both. We felt Aqua had better ambiance than Venetian, but they served the same food. The food was never impressive no matter how many options we ordered. Also, we found there to be a lack of dining options outside of 5:30-8pm. For breakfast it was only the giant buffet (for a brief time the dining room would open up, but it was the same food and it took 30 min longer to get). There was no "all the time sandwich, pizza, sushi, ice cream bar, etc" open all day and at all hours of the night which is different than what we've experienced on RC, Princess, and Carnival. The Dawn did have dining options out on the main deck, but they were closed 5 of the 7 days due to "inclement weather" which we were told was because of the temperature (which it was between 55-69 every day). There was one rainy day, but even in the 60s in the sun it was nice on the main deck so we were confused why there wasn't food being served. Also, there was NO room service without a charge! I know RC and Princess will charge during late-night hours but at least they have complimentary breakfast you can order to your room in the morning or a mid-day snack if you wanted something. Entertainment (C): All the entertainment was lackluster at best. Our one day at sea should have been the "Super Bowl" for the cruise director and it was just as pitiful as all the other days. Typically they had four things going on every night: the main show on one end of the boat, karaoke on the other end of the boat, the cruise ship musicians in the main atrium, and a guitar player next to the Champagne Bar (which was also right next to the Cigar Bar and the Casino - so it reeked of smoke all the time). None of the shows on this ship compared to the RC or Princess. Drink Package (B): The plus is you can buy two drinks at a time with one card. You still have to have both people in the room with drink packages, but it is nice to pull out one card. We did get up to $15 for any drink, but NCL also has higher prices in in comparison to the other cruise lines. What I was REALLY disappointed in was their wine selection...especially in the Wine Bar. They had about 30 wines, but only about 10 were within the package. I wasn't impressed and considered them "drinkable." Also, they only had about two types of liquor in each category as part of the package. On the other ships, pretty much everything except one "top shelf" was included. The most disappointing part of the drink package is NCL does NOT include coffee or water like the other major cruise lines. Even if you pick the drink package as one of your "free" options, they are still going to charge you an additional fee (ours was $139/person) to compensate for the additional cost in comparison to the other "free" options. Please note that if you are in a U.S. port, even with a "free" beverage package, they still charge a "port tax" on every drink purchase. It isn't much, but it will appear on your bill and would be nice if NCL informed you of that. Spa Package (C): We ordered this in advance because we loved the one on Princess so much. We don't regret buying it ($139/person in advance, $186/person once on the ship and they only let 60 people in). But, in comparison to what Princess had, it was not nearly as impressive. This ship had a very small "lap pool" as they called it, but if you are a true swimmer, you would spend more time doing flip turns than swimming. They had a hot tub and a hydrotherapy pool. The hydrotherapy pool was half the size of what was on the Princess and it looked very industrial versus the sleek and upgraded design on Princess. Princess had four temperate and scent showers (cool mist that smells like lavender, warm mist, waterfall, etc), but there was nothing like that on the Dawn. The Dawn had sauna and steam rooms - but segregated between men and women which was disappointing for us because we could do that together on Princess. Also, the men had both a warm and cold plunge tub, but neither for the women. Both ships had the stone/tile heated chairs, but the design on the Dawn was too curvy which contorted your body versus the Princess Royal which was more ergonomic. The only plus for the Dawn was you could sit in these chairs and see out the back of the boat - but the drawback is it was always very light in there versus Princess who kept it dim lit like a spa. The Dawn did have "Reflection Rooms" which allows you to see off the back of the ship as well and just relax anytime the spa was open. One final thing - if you do the spa tour on day one, it seems like the various exfoliating scrubs are included, but actually that was just for show and then it was an "upcharge" if you want it. Again, lack of transparency. Logistics (D): MUTLIPLE times they really messed up the logistics. The first day just getting on the ship was a nightmare. NCL is the first line I've ever had to "select a time" to board when I was filling out my registration. I even called customer service to ask if I got there early or late, what would happen and she said we would have to wait until everyone in the designated time had boarded and then we would get on afterwards. That was NOT true. There was no time for anything. No place you reported for your specified time. We got there 20 min early just to make sure we would be in our boarding time and it took us TWO HOURS to get on the ship! I also asked customer service prior to our boarding if we boarded at noon, would our rooms be ready (because on other lines, they normally aren't ready until between 1:30-3pm). She said yes - but the answer was no...rooms were not ready until after 1:30pm. When we hit our last stop, Newport, RI, they only had FOUR tenders. NCL was NOT transparent with us that it would take this long nor did the Captain, Cruise Director, or Transportation Direction make any announcements about why this was the case. All the Cruise Director kept saying was to be patient. We tendered at 11am and were not allowed to leave the ship until 1:15pm. We had to be back at the tender station at 4:30pm, so we only had three hours to explore this port which was very disappointing. Another fact NCL was not transparent about was that if you booked an excursion with them, you were first off. So, anyone who did an excursion with other vendors or no formal excursions were not allowed to leave for over TWO HOURS! When we went to ask about it, guest services said it was a port limit that we couldn't have more than four tenders; whereas that might be the case, communication and transparency is essential. When you disembark the ship, they let people who carry their own luggage off for the first hour and they get to the colored bag tags. We got off near the end of the "self-assist," and it took us less than 10 minutes to be out of the cruise terminal, including customs. Maintenance (B): We had our toilet go out for about 18 hours. Not ideal, but we know accidents happen and apparently it was a whole block of rooms due to a "clog." Again, no one notified us it was more than just ours until I started asking questions. Even when we returned the maintenance people couldn't tell us how long it would be. NCL did send us a bottle of Chardonnay and some chocolate covered strawberries two nights later, but honestly, even that was not transparent. It was a simple guest services card that said, "Thanks for traveling with us." So I didn't' know if it was for the toilet issues, because we were in a balcony, because we were first time NCL travelers, or because the logistics in Newport was so terrible. Also, there was always a few coffee machines that didn't work for breakfast in the large buffet which always created a cluster. Kid Friendly (A): They have an area on the back of the ship that is the best I have seen so far. It is perfect for kids ~3-7 years old. All shallow, a few slides, giant dinosaurs, and other fun things. It's at the back of the boat so you are somewhat secluded. The downside for our trip was the cooler weather, so people only really used it the first and last day. But, for other locations, it would be great. We also met a lady who said her kid was 12 and was in the 8-12 group and had such a fabulous time he never wanted to leave. She said the hours are great and they do lots of fun events with them. They have classes for all ages and even the tiny babies/toddlers have a place parents can bring them and let them play with the toy in a safe environment. Recommended Excursions: Halifax - Segway Nova Scotia (only one in town) - the crew here is very friendly and the tour is beautiful. They do a very thorough job making sure you are fully trained on the Segway before they take off on the tour. St. John, Bay of Fundy - Moosehead Brewery Tour - very informative and TONS of free samples to include one inside their vat that is 3 degrees - the freshest beer you'll ever have! We booked this through NCL and they provided transportation to and from the brewery which also included a drive by the reversing rapids. Bar Harbor - Bar Harbor Whale Watching - location was literally right off the tender boat which was great. But, if you get sea sick at all...DO NOT TAKE THIS TOUR! Many people on the boat were sick because they go 25-33 miles off the coast to see the whales and even on a beautiful day like ours, the wind was so strong the boat was rocking very hard. If you are not typically sea/motion sick, you will be fine and have a great time. We did get to see a Fin Whale (2nd largest on earth behind the Blue Whale) - but that was the only one we saw, so they actually gave a voucher to go again in the next three years for free. That is a great thing about this company - if you don't see a whale, they will give you a 3-year return voucher. Specifically we did the Whale and Puffin Tour and the only thing I would say is don't expect to see a puffin up close unless you have binoculars (which they do rent for $5 on the boat). Portland - Maine Food For Thought Walking Food Tour - this is a MUST to do it with this particular company (which I booked through Viator, but you can book it directly with them). It's rated #1 on TripAdvisor for Food Tours in Maine and there is a reason for that. Every place is upscale and/or unique and Brice (the owner) really knows his stuff! He's well educated and takes the "farm to table" discussion to another dimension. Newport, RI - We did not plan a specific excursion for this city and instead took the trolley to the Breakers and walked the 3 mile (1.5 miles each way) coastline and saw the amazing mansions which brings it so much popularity. We would have done more, but this was the stop NCL really messed up the logistics and we only had a few hours. Fortunately you tender one block from the Visitor's Center which is where you can buy tickets for the trolley to take you to the coastline. Everyone was very friendly and helpful to get you the right ticket on the right trolley. 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Sail Date June 2019
I used to carry on a bottle of wine to enjoy in my cabin, and there was no charge. They would only charge you a corkage fee if you took it to the dining room to open and enjoy. Now, they stop you immediately after TSA and make you feel ... Read More
I used to carry on a bottle of wine to enjoy in my cabin, and there was no charge. They would only charge you a corkage fee if you took it to the dining room to open and enjoy. Now, they stop you immediately after TSA and make you feel like a criminal! I asked the guy taking my information to charge me, when this rule came to be and he would not answer me. I guess the nickel and diming will continue! Our bathroom flooded twice because the drain backed up. Thank god it was not the toilet! There was no offer of any compensation, almost as if its a regular occurrence. They did clean my sisters pajamas, which got wet. We did enjoy the food, went to 3 specialty restaurants, all of which were spectacular. Also, the Venetian dining room was wonderful all 4 times we went there. Service around most of the rest of the ship was just average. Something must have been up with the employees, because they were the least friendly bunch in all of my 19 cruises. The ports were all great, with the exception of St. John. We left on time, every time and got into port on time, every time. If you are going to Newport RI, make sure you book a tour so you can get off the ship quickly! They tender in and from what people said, they waited for hours. Then only had a few hours on short, then we ALL had to wait in an hour long line to tender back to the ship. Read Less
Sail Date June 2019
I had only been on one cruise prior to this voyage and I can honestly say it was an exceptional trip. The ship was exceptionally decorated, the public rooms and restaurants felt more upscale than advertised... having said that the layout ... Read More
I had only been on one cruise prior to this voyage and I can honestly say it was an exceptional trip. The ship was exceptionally decorated, the public rooms and restaurants felt more upscale than advertised... having said that the layout of some spaces left something to be desired. The two-story atrium where the champagne bar is located is not well devised because the Havana Cigar Club lounge, even if segregated by partitions and glass walls is poorly ventilated meaning that the fumes of cigars and cigarettes leak into the atrium and spoil the ambiance of the space. On another note, live music that plays by the champagne bar spoils the atmosphere of the 'Le Bistro' French Restaurant, the 'La Cucina' Italian Restaurant and the Bamboo Restaurant on the second level because either the live music blasts into the dining room when the doors are left open (Le Bistro) or it just spills into the restaurant because its entry has no doors to begin with (La Cucina & Bamboo). There is nothing more deflating than to be enjoying Edith Piaf while eating Escargot when suddenly you hear the roar of someone doing a cover of Ed Sheeran because the doors suddenly burst open... I'm sorry, unless the ACTUAL Ed Sheeran is playing outside I don't want to hear it with my French dinner! On another note the art displayed on the art auctions and art gallery is trivial and gimmicky... I would have been more impressed if they had displayed talented unkown artists from the ports of call (Canada and New England in this case) than to see Thomas Kinkade and Romero Brittos whose work is only seen in their own bloated brand-gallery shops in Mid-Western Mega Malls. Give your passengers the chance to purchase something based on real artistic worth not on notiriety and brand-image. On the last note layouts of some restaurants seemed remote and out of the way such as the 'Los Lobos' Mexican Restaurant which was my favourite restaurant in the ship but seemed lost in the maze of corridors to the rear of the ship. And the Venetian Restaurant's Decor looks like it came out of the 1970's even with some of the contemporary art spread throughout the room. Out of all the restaurants the Venetian's Decor was the odd man out of all the other public rooms. Having said all that my experience with the staff, excursions, and dining was wonderful and I had the best time in my life... I will definetly come back to Norwegian Cruise Line in the future and I might return to the Norwegian Dawn Just to see the crew and entertainers again (shout out to the band who played the Jazz Standards... I forgot the band's name but I love that they played all the songs I suggested). They all deserve a raise... Just please fix the sound and smoke issues and I might raise my review rating from very good to excellent. Read Less
Sail Date June 2019
We chose this cruise because our daughter and son-in-law were going along and the time frame fit their schedules. We have cruised on Norwegian many times but never on the Dawn. Prior to going, I read several negative reviews and was ... Read More
We chose this cruise because our daughter and son-in-law were going along and the time frame fit their schedules. We have cruised on Norwegian many times but never on the Dawn. Prior to going, I read several negative reviews and was hesitant that we chose the right cruise for their first time. We had a wonderful time. Our cabins were always immaculate, there was no smell anywhere as I had previously read from past passengers. The food was good, especially in Cagneys. On previous ships we did experience food that was not hot, but not this time. All our food was served hot and quickly. All the staff that we encountered were friendly and helpful. The entertainment was good in all locations. All the common areas were well maintained and immaculate. The only problem that we encountered was in Newport where you have to tender to the pier. There were six tenders, not two as I have read, but it took quite some time to tender all the passengers. We have learned to always book a shore tour when we tender so we can get off the ship with the tour group. Tendering in Bar Harbor was easy. We had a great time and I would recommend the Dawn to anyone. Yes, it is an older ship but it does not show a ton of wear and tear. Read Less
Sail Date June 2019
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