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5 Helpful Votes
Sail Date: October 2017
My Husband and I are pretty loyal customers of NCL. I was shocked and disappointed at the cabin we were assigned on this last trip. We decided to try an inner cabin for our 7th cruise and WOW were we surprised. This was the most ... Read More
My Husband and I are pretty loyal customers of NCL. I was shocked and disappointed at the cabin we were assigned on this last trip. We decided to try an inner cabin for our 7th cruise and WOW were we surprised. This was the most expensive cruise in years and the worst cabin, ever. It was so small I had to sit on the bed and slide under a table, Then dodge the bunk bed to get to my side!! Terrible way to treat loyal customers. My husband and I could not stand together at any place. We had purchased cruise next and this is the only reason I would consider cruising on this line again. This ship was just not the best. In addition to the tiny cabin we were assigned, the entertainment was just average. The check in procedure left many people in line for 3-4 hours with no information about why there was a hold up. Shame on you NCL!! Read Less
2 Helpful Votes
Sail Date: October 2017
All the artwork in the Venetian Dining Room was partially painted over with stripes and blocks to try and create a modernistic style (?) And many people found it to be a disappointing distraction. The NCL Dawn is lacking in public and ... Read More
All the artwork in the Venetian Dining Room was partially painted over with stripes and blocks to try and create a modernistic style (?) And many people found it to be a disappointing distraction. The NCL Dawn is lacking in public and private meeting areas that meant that the few public areas available were often taken over by events such as an art auction. Quality of food in the Venetian Dining Room was very good, we tried four of the pay per use dining rooms that required additional payment, either flat rate or priced per item. The Moderno Dining Room had an excellent salad bar but all the meat served on skewers was not freshly cooked and was only warm when served. Cagney's Steak house was excellent. NCL did not have preferential docking locations in Quebec City as a Marina was cleared for use as a temper docking location with a tent to shelter us as we lined up for a long time during embarkation as only one x-ready machine was available to serve over 2,000 passengers! Another x-ray machine was trucked in from Montreal but it did not arrive until after 3pm when most of the passengers had endured a long wait on a cool but fortunately dry day. Still enjoyed the cruise but after many cruises with NCL they could have done better this time around. Read Less
Sail Date: October 2017
Choose this cruise because of itinerary, cost, and extras and because we had cruised with Norwegian on our first cruise 12 years ago and liked it. Since then, we've cruised with Carnival, Princess, and Holland American and in ... Read More
Choose this cruise because of itinerary, cost, and extras and because we had cruised with Norwegian on our first cruise 12 years ago and liked it. Since then, we've cruised with Carnival, Princess, and Holland American and in comparison, Norwegian didn't stack up well. Main issues: Excursions leaving the ship: At two stops, they only had one gangplank in use. At Prince Edward Island, the gangplank had steps and was very narrow. They took people in walkers and wheelchairs down this ramp which was VERY dangerous for them and slowed the process for everyone else! Terrible experience! Their process at most ports was terribly disorganized. Embarkation: Left from NYC cruise terminal. Biggest, most unorganized mess I've ever seen. No one to properly direct us to what line to be in. We were given a check in time, but lines when we arrived were huge. We were in Latitudes line, but took over two hours to reach front. Very slow and unorganized process. Debarkation: Expected info on getting off ship several days prior to departure. At 10:00pm the night before, still had not received anything. Went to guest services, and girl there said that we had received something in our cabin two nights previous and showed me the brochure. I said we had received nothing like that and she argued with me that we had. Dining room: No one explained online or on ship how they executed Free Style dining. Previously on Norwegian, we showed up to dining room and got a table, maybe with a short wait. Now, apparently reservations are the thing but no where was this explained. No reservations meant waiting 30 to 45 minutes for a table even when sharing. First few nights, waiters appeared to be not trained in basic table waiting skills. Improved during the cruise. Food generally good. Dinner was normally a two hour affair. Read Less
Sail Date: October 2017
My friend wanted to view fall foliage and visit Quebec. Either it wasn't the right time, or it was too warm or something. Did not see ANY colorful fall foliage. The cruise was not labeled as a senior cruise, but we were ... Read More
My friend wanted to view fall foliage and visit Quebec. Either it wasn't the right time, or it was too warm or something. Did not see ANY colorful fall foliage. The cruise was not labeled as a senior cruise, but we were astounded by how many very elderly, often disabled people were on our cruise. We wondered if we mistakenly took the wrong cruise. One man, in a wheel chair, was being fed by his female companion. Many used motorized scooters or wheel chairs and walkers. Food on the cruise was not what we expected. Scrambled eggs were often mushy, desserts were tasteless and bland. We boarded in NYC but boarding was a NIGHTMARE, had to wait in line for 3-4 hours to board, even cruise staff were surprised at the long lines and had no explanation for why it took so long. Shore excursions were disappointing. We wanted to visit the Titanic Cemetary but because of having to wait over an hour for our bus, the tour guide brushed off the shortened tour as "having to meet deadlines" and started the tour speech before all people were even off the bus !! Cigarette smoking allowed in the casino could be smelled in the adjacent entertainment theater and in the hallway outside my room. Since I am allergic, it greatly affected my sinuses. I was thankful I brought ear plugs as the music from the lounges and bars was loud and could be distinctly heard in my room. I would not have been able to sleep !! I will cruise again, but not with Norweigan. Read Less
1 Helpful Vote
Sail Date: October 2017
We selected this cruise for its destinations....all Canadian ports. First major disappointment was the cancellation of the overnight stay in Quebec. We were given late notice of change and not allowed to cancel our journey without ... Read More
We selected this cruise for its destinations....all Canadian ports. First major disappointment was the cancellation of the overnight stay in Quebec. We were given late notice of change and not allowed to cancel our journey without losing our money. Disembarking on two of the four ports used only one exit without proper planning for lining up. It was annoying to be waiting on line and having others arrive by elevator or hallway and jumping in ahead. Elevators, depending upon time of day, required more waiting time and one of the four mid ship elevators was out of service for the entire 10 day cruise. My spouse does not consume alcohol, but was required to buy drink package because I wanted one.....so we had to BUY water for him at a highly inflated price. Would like to have announcements come into cabin, rather than running to door and opening it to listen. On the good side.....Very good service by a friendly staff. We had no complaints about the food and never felt the need for specialty dining. Menus changed daily and the food was very good. Cabin was in very good condition, our Steward kept it that way during our entire cruise. It was enough room for two adults. Read Less
3 Helpful Votes
Sail Date: October 2017
We chose this cruise because of family. The ship was beautiful. The cabin would have been great if not for the old bar of soap and scum on the soap holder and huge smears on the cabin door. Sheets were not changed for the ten days of the ... Read More
We chose this cruise because of family. The ship was beautiful. The cabin would have been great if not for the old bar of soap and scum on the soap holder and huge smears on the cabin door. Sheets were not changed for the ten days of the cruise. Dining was good. The restaurants were very nice. There was plenty to do. I used a scooter and at restaurants they were great. Getting on and off the ship at different ports was easy. Most of the crew was friendly and helpful. The woman in charge of disembarkation turned it into a nightmare. She was rude and argumentative. I double checked what to do about disembarkation with the scooter. It was to be left on the ship. She wanted me to leave it in the terminal with the key in it. The one thing I will remember most about this cruise is the very unhappy disembarkation because it's the last thing I experienced. Read Less
Sail Date: October 2017
My spouse and I sailed on the Jade from Oct. 6-16 from NYC to the Maritimes and back. We previously sailed on 3 different Princess cruises. Could not find one with them that was going exactly where we wanted to go, so decided to take a ... Read More
My spouse and I sailed on the Jade from Oct. 6-16 from NYC to the Maritimes and back. We previously sailed on 3 different Princess cruises. Could not find one with them that was going exactly where we wanted to go, so decided to take a chance on Norwegian as it did. Sorry to say that I doubt we will ever sail on Norwegian again. No one explained to us that people would be booking their specialty dining online in advance or on the first day of the cruise. When we asked, one staff told us you had to book the day you wanted to eat there. Also, no one told us you could make a reservation for the dining rooms. As a result we never got to eat at Cagney's and barely got to eat at the Teppanyaki restaurant. We finally were told you could reserve in one of the dining rooms, so we did. As we were leaving I asked to book for the next night and was told they do not book tables for two, yet we had done just that earlier that day! Staff often gave conflicting information or said "I don't know". Our first night was a disaster with having to wait nearly two hours to get our food, with a waiter that ignored us. We did complain, and the dining room maitre d' apologized profusely, and it was only because we had his card and had talked to him that we were able to get in the dining room and get decent service after that. The food that night was awful as well. It was almost as if they had all new staff and were in total disarray. The rest of the time the food ranged from decent to excellent, you never knew which it would be. We liked O'Sheehans for lunch and a couple of breakfasts. The buffet was okay. Lots of Indian and Asian food if that's your thing. Staff in the buffet barely acknowledged you and acted like they really didn't give a damn. The staff clearing and cleaning the tables were very nice, but the ones behind the counters were not! We found that most of the time you had to fight for seats in the bars, in the atrium, the theater, etc. The elevators were woefully inadequate for this crowded ship, and one of them was always out of order. Our cabin steward was excellent as were a couple of the staff in the dining room. We were happy with all of the excursions we went on. We saw two of the shows, and they were excellent. But on the whole, we were not happy with Norwegian. The level of service and treatment was definitely not on par with what we were used to, I'm sorry to say, with a few exceptions. The boarding process was awful as well. It was hot and humid and we were in line for well over an hour or hour and a half. I am diabetic and had to go sit down and try to scrounge up something to snack on. The snack bar in that area was closed. There were many many very elderly and disabled people on this cruise and they had much difficulty with this boarding process. We were herded like cattle while boarding and on a couple other instances on the ship. The elevators were inadequate for this full cruise, and one seemed always to be out of order. We had a balcony stateroom and were astonished when we entered to find how small it was. A lot of room was taken up by a little sofa bed. There was no chair or desk. We consulted with guest services and were told the sofa beds are in the staterooms in case you have another adult or a child with you. We were able to get them to remove it, and bring us a chair and another bedside table. They were very cooperative in doing this, but not sure why they don't inform you about this when booking, and ask if you want this sofa bed or don't need it. There was literally hardly any room for suitcases until this was removed. The shower, on the other hand, was pleasantly spacious, bigger than on Princess. When we cruise, we like to feel pampered and respected, and that our business is important to them. Sorry, but this was a fail for us. When you cruise you look for those little extras that demonstrate this. We will stick with a cruise line that provides them. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose to book this cruise because of the Canada part and especially the two days and overnight in quebec a city we have always wanted to visit. A few weeks after we had made our final payment we were told due to Canada law we would not ... Read More
We chose to book this cruise because of the Canada part and especially the two days and overnight in quebec a city we have always wanted to visit. A few weeks after we had made our final payment we were told due to Canada law we would not stay overnight and would only spend one day in Quebec a big disappointment for us we w ere not offered any chance to cancel the cruise at this stage. We thouht that the choice of the menu in the main restaurants had gone down with no more lobster night hardly any salmon or seafood and duck on the menu once.because of this we tried to book some specialty restaurants for the week but were upset to be told that all were sold our for our trip unless we would like to make a 9.30pm or later booking which we did not we did get a cancellation booking after checking every day for 8.15 pm although this was still later than we like what made us cross was when we sat down at 8.15 there were at least six to eight tables empty that stayed empty while we ate. We think maybe the menu limitations in the restaurants is a ploy to get more people to use and pay for the speciality restaurants which was the case on our trip on the jade.We are gold latitude members and have sailed with ncl many times in the mostly without any problems but we think it is now after this trip to look elsewhere. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose this cruise for the itinerary, which NCL changed at the last minute. We were supposed to be in Quebec 2 days, and they took one of the days there away, without replacing it with another port, or giving any kind of compensation, ... Read More
We chose this cruise for the itinerary, which NCL changed at the last minute. We were supposed to be in Quebec 2 days, and they took one of the days there away, without replacing it with another port, or giving any kind of compensation, such as onboard credit. That left us with too many days at sea, and the sea days were very boring. The cruise director was the worst we have ever had. The cabins are very small (smallest out of the 7 cruises we have been on). The food that comes with the cruise is mediocre at best and the service is very slow. The special entertainment that they bring onboard is good. Their own entertainers leave much to be desired. Almost everything worth doing on this ship costs EXTRA. They do not even have a public indoor jacuzzi or sauna. You have to pay EXTRA for them! Read Less
1 Helpful Vote
Sail Date: October 2017
WE choose this cruise because of the itinerary and the embarkation and disembarkation port N.Y.C. Cabin was very small and it was difficult for two people to pass each other in the space given. One of the main issues we had was the very ... Read More
WE choose this cruise because of the itinerary and the embarkation and disembarkation port N.Y.C. Cabin was very small and it was difficult for two people to pass each other in the space given. One of the main issues we had was the very inadequate safety drill. It was poorly planned and demonstrated. We wondered what a disaster it would be if evacuation of the ship was necessary!!! This is one area the the crew did not seem to understand the importance of this drill.This area definitely needs careful review to insure adequate evacuation if necessary . Dining in the main dining rooms was good. Cagney's was the best of the specialty restaurants-food and service excellent. On the other hand,Le Bistro and La Cucina were barely exemplified their status as specialty restaurants. The lamb and the veal dishes were poorly executed and not of even good quality meats. The Cafe is another issue the needs attention. The storage of fresh fruit seems to be a problem. Bananas were still green after ten days. The oranges and apples looked like they had been around for sometime. Definitely not fresh looking!!! To help prevent the spread of illness which will happen when a sick person is handling the serving spoon,and which happened towards the end of cruise, another way of serving should be found. Let the cart with the coffee etc.came down the aisles,for more convenience and safety. Read Less
2 Helpful Votes
Sail Date: September 2017
We flew from Atlanta into La Guardia and took a NYC Taxi to the port…really easy and cost about $50….. a tad bit confusing when arriving at the Port..... Lotta help for the taxi driver to move forward, but no signs posted on where to ... Read More
We flew from Atlanta into La Guardia and took a NYC Taxi to the port…really easy and cost about $50….. a tad bit confusing when arriving at the Port..... Lotta help for the taxi driver to move forward, but no signs posted on where to stop for help unloading luggage – they need better markings. We just used the visual sighting of the NCL logo on a ship and stopped there hoping it was the GEM…. It was. There were, as far as we could tell, 3 other cruise ships in Port. Very simple in processing as we arrived exactly when we were supposed to (1100 to 1130) – but there were sure a lot of other folks there processing and once on the ship, the buffet area was already packed! Every cruise we have ever been on had the same issue once on board at embarkation ... Getting a bite to eat in the buffet area... Always packed, very crowed and hard to find place to sit as people who got there early waiting till the cabins are available before leaving a table. Cabins were made available a little earlier than announced/expected so that helped. It would have helped if there was a little assistance from the waiter staff in helping find place to sit, however it was left completely up to passengers. Like every cruise on a new ship for us, learning the layout of the ship is challenging for the first few days. Slow leaning process and a lot of referring to the piece of paper with the deck layout. There was very few signs or placards on directions except at the elevators. We did like the carpet pattern in the Cabin deck areas as the little fish all “swan” forward. One very aggravating thing was the first boarding day, which was a Saturday, was that they did not show any college football games while in Port or within distance of land. They did show international soccer.... We were able to keep up with scores until we lost Wi-Fi coverage, plus no TV programs on Sunday carried the college scores... Lot of college football fans were not happy. Sunday was different as they showed several NFL games. On the cruise... Lot of older passengers (kinda calling the kettle black as wife and I are consider senior folk) , many needing special assistance (wheel chairs, etc.) were also on the ship - which was surprising to us, but glad to see senior folks still getting out to see and enjoy America. Very few children which we expected since school was in. Our cabin was beyond what we expected. It was a mini balcony suite in it's true sense.... Larger than other cabins we had been in on other cruise lines, laid out really well, and surprise of surprises - an almost full bath...standard size tub/shower combination, and separate toilet area - sweet!!! We had made special arrangements with the cruise line for meals due to my wife having a food allergy - Alpha-Gal. There was a letter waiting for us in the cabin with a dietary specialist assigned to my wife who worked with her and had special meals pre-ordered for my wife at each Restaurant where we ate.... Made free ranging a little more challenging for her, but it made sure she didn't get any serious food reactions... Jackie (dietary specialist) did a great job on this. We had the all drinks paid for package and found the service to be a little slow at some of the bars in being able to order drinks.... Several other passengers made the same comment. An all you can drink for us was really something we’d have to rethink next time especially since we understand Norwegian has raised the cost to $89 a day – it may not be worth the value. Having the package made one almost want to order many drink to “get your money’s worth”. The smoke in the casino is rather bothersome for non-smokers, but one rule is you have to be playing to smoke, so it is not as bad as other Cruise lines that allows smoking in casinos by anyone.... Be best if there was no smoke but……..! 1st Day - Embarkation Day (Sat) – left at 1600: As we were exhausted from the day's travels/excitement, we “crashed” early and sleep late (for us). 2nd Day - At Sea – other than looking around the ship, not too much we had planned to do. We ordered room service coffee/fruit the night before - arrived 30 minutes past the window they say it would be delivered... Really no problem. We toured the ship searching out “stuff” and seeing what was available. We ended up at O'Sheehans for an early lunch... Wife tried artichoke dip... It was horrible! Came out cold and like a soup. I had BBQ chicken wings - just okay. Wife had chicken Caesar salad... gross. I had ordered the Sheppard Pie.... Horrible -- top was almost 3 inches of dry mashed potato and a very thin layer of the meat portion which tasted strange. To say the least we were not pleased with the food that noon period. (we wrote everything on a critique card) . We went to the Entertainment that evening (some singers) – I didn’t care for it, but my wife did. 3rd day was Halifax Port. We made a mistake in waiting to get the right tour booked that included a trip to Peggy’s Cove……..so we had to pre-book the most expensive Ship Excursion “Canada-Celebrate 150 years” – 7 hours on a bus! We went to some places we would never go to outside Halifax (there was nothing we saw in this big town – all out in the country). Great guide but we should have reserved a shorter trip to Peggy’s Cove and then done a Hop-on-Hop off tour of Halifax….our mistake. We ate at Cagney’s specialty restaurant – it was great!! We were surprised that the Maître d at Cagney’s asked us for more info about our feedback for the meal we had at O'Sheehan's – he apologized for the meals and offered us a bottle of wine or other food off the Cagney menu – we declined and said we were fine, but glad he followed up on our negative feedback. We never ate at O'Sheehan's again, but did use the bar there as it was open 24 hours a day. 4th Day St John Bay – took a Shoreline FUNDY COAST TO THE FUNDY SHORE…….again a 6 hour bus – we thought it was to be a shuttle type bus but it was a large bus – another mistake on our part – an average tour. We ate at Le Bistro that night - it was okay – good food. 5th Day – our Favorite – Bar Harbor. To get to the harbor, we had to be taken to shore in the ships life boats. Required some pre-planning to insure arrival at scheduled tours – worked okay. We Pre-booked a Oli’s Trolley Tour of Acadia National Park – it was absolutely fantastic. 4 Hour tour – a great guide – Jim. Afterwards we ate at a local restaurant for lunch – okay – looked over the town then back the ship. 6th Day – Portland Maine - 6 Hour - Scenic Route Maine Tour - first part was of the Portland area and then an hour drive to Kennebunkport area with some time to explore shops and eat lunch – really nice tour! 7th Day - Day at Sea – relaxed and just roamed the ship. That night we ate at Cagney’s again – still excellent!!! Last Day (Sat) – arrived back in port @0800 – we disembarked ourselves by taking our luggage with us – were really surprised at how many other folks did the same – easy disembarkation. Of note – we followed the signs to the Taxies and as we were leaving the terminal, we saw across the street a lot of taxis but also a lot of people waiting for them. A terminal employee asked if we wanted a taxi - and when we said yes, he said go up to the 2nd floor – no people and a lot of taxies – he was so right – we were first in line and there were a bunch of taxis waiting for us. Again trip to LaGuardia cost $50 . Took about 45 to 55 minutes. We had a 2 o’clock flight but had gotten to the airport around 9:30, porter at entrance recommended we check to see if Delta would change us to an earlier flight – they did (no additional cost) and we got home 3 hours earlier than planned. Trip over – we really enjoyed it and felt really lucky as we have exceptional weather on the trip – warm but no rain or fog to degrade what we saw. Read Less
2 Helpful Votes
Sail Date: September 2017
I got sick the day the cruise ended and am on an antibiotic and under a doctor's care for flu like symptons. I wonder how many other passengers got sick on this cruise. Is there a way that the cruise line contacts passengers to ... Read More
I got sick the day the cruise ended and am on an antibiotic and under a doctor's care for flu like symptons. I wonder how many other passengers got sick on this cruise. Is there a way that the cruise line contacts passengers to find out how many passengers got sick? The long lines, crowded conditions in public area and packed elevators contributed to spreading germs, Because the weather was cool, most people stayed inside, rather than being around the pool area, which added to the indoor crowded conditions. There was a lack of supervisory staff to observe and correct unsanitary actions taken by staff, especially in the dining areas. Some staff need to be retrained because it seemed like speed was more important than following good, hygiene rules. I saw someone put a used wine glass on a clean table. A customer told the waiter, who was unaware of what he did. The dinner service was very slow, which means they are understaffed. This is the first time I ever got sick after going on a cruise. Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this cruise for the itinerary. All in all it was a good cruise. They no longer offer lobster, which considering we were going to New England was surprising. They allow smoking in the casino. I was very disappointed in that. I love ... Read More
We chose this cruise for the itinerary. All in all it was a good cruise. They no longer offer lobster, which considering we were going to New England was surprising. They allow smoking in the casino. I was very disappointed in that. I love to gamble and was told I could play the few slots they have in the Bliss Lounge. In other words, if you don't smoke and it bothers you together around smoke, then you can't gamble. Too bad! There are smoking areas, one just outside the lounge, however, I have to go elsewhere. I did let my displeasure be known. The crew was wonderful, as I knew their hands were tied. They listened. The Showband was fabulous. The specialty dining venues were great. Actually better food than the main dining. We ate twice at the Sushi Bar. Fresh and fabulous. Cagney's was good but not as good as Le Bristro. Unfortunately, this will be our last cruise with NCL until they make their casino's non-smoking. I was a smoker and I have nothing against smokers, just don't like that the casino is small and the ventilation is poor and some people have no respect for non-smokers. Read Less
1 Helpful Vote
Sail Date: September 2017
I traveled with three other ladies (friends). We flew in to New York the day before the cruise. Stayed in a hotel in Times Square and went to the 911 museum and memorial. This was my ninth cruise with NCL, one friend's second ... Read More
I traveled with three other ladies (friends). We flew in to New York the day before the cruise. Stayed in a hotel in Times Square and went to the 911 museum and memorial. This was my ninth cruise with NCL, one friend's second with NCL, and first NCL cruise for the third and fourth ladies. We arrived at the port, turned our luggage over to a porter, went into the terminal and the two ladies doing their first NCL cruise were directed to go to one maze leading to a check-in desk while the lattitudes ladies were directed to a different maze leading to a check-in desk. The ladies new-to-NCL beat us getting to the desk and getting signed in. It was quite a while before we got to the desk after they were done. We and the people in line with us were making jokes about the lattitudes line perk taking longer to get through when it is supposed to speed up getting onboard. Cabins weren't ready yet so we went up to the buffet for lunch. After lunch the cabins were ready so we took our carry-ons to the rooms and checked out both balcony cabins ( two woman were on deck 9 in a regular balcony cabin while the other two were on deck 8 in a hull balcony cabin). Both cabins had problems getting the safes set up with our codes, but eventually got them programmed. Don't know if the other ladies had trouble with their safe after that, but I continued having difficulty getting mine locked throughout the week. When it didn't want to lock, I'd leave it for a few minutes then try again, it would work then, We met our cabin stewards and both were friendly and helpful. Ours checked on my friend when she wasn't feeling good during the week due to motion sickness. He also made towel animals each night. He stocked the bathroom with additional wash cloths and hand towels as I requested. He always greeted us by name. The cabin was always clean and well-stocked. He was terrific! The Gem is lucky to have him on board. Our balcony got washed when we first got to our cabin. It was interesting to watch the guy do that on the machine that goes around the side of the ship. The balcony could use a bit of paint in a few places, the balcony door was hard to open a time or two (my friend hurt her hand on it), and the toilet needed attending to once - I don't know what was wrong with it. But otherwise, the cabin was in very good shape and clean. Dining was good in the buffet and in the Grand Pacific main dining room. Employees there were good to very good. We dined in Magenta main dining room one night. We had a friendly server, but she must have had a lot to take care of because she came and went so quickly that we found ourselves talking to thin air a couple of times. She would be gone for some time. She brought out one wrong dessert. She asked if we were going to the early or late theater show. We told her the late one, but we did miss an activity we had planned to do before going to the show. The O'Sheehan restaurant food was good but service was a disappointment the majority of the week. The cruise director staff was fun! The guys who put on the trivia games were a riot, joking around with the participants : - D . The shops on board were a disappointment compared to shops on other NCL ships. I may have missed them, but I didn't see much, if any, children's items; post cards; puzzle books, NCL items. There were a large variety of items sold for $10 each during a big sale in the Orchid restaurant one day near the end of the cruise. And a couple of days there were t-shirts sold for 2 for $20 (if I remember correctly). There were daily sales of jewelry in the atrium near the guest services desk. My cruise mates and I bought many items because we liked the pieces and the prices were very good on some of it. Our cruise itinerary was to be: New York, sea day, Halifax, Saint Johns, Bar Harbor, Portland, sea day, New York, but we didn't get to Bar Harbor because of fog. Strange, my husband said a Princess ship (if I remember correctly) anchored there. I believe in being safe and missing a port if needed, but I'm disappointed that we didn't wait to see if the fog lifted in an hour or two or three before cancelling the port. The guest services desk personnel were friendly, helpful, and efficient. The buffet personnel were friendly and did a great job of taking care of the dining room and food. The ship was clean. I was disappointed in the amount of live music on board. It didn't seem like there was as much piano music playing as in the past. I would go on the Canada & New England itinerary again. Read Less
1 Helpful Vote
Sail Date: September 2017
Embarkation was easy and quick. I thought the ship was attractive and well-kept. Our cabin steward, Julius Antonio, was awesome. I shared the cabin with a friend and there was plenty of space for all of our stuff. I like the ... Read More
Embarkation was easy and quick. I thought the ship was attractive and well-kept. Our cabin steward, Julius Antonio, was awesome. I shared the cabin with a friend and there was plenty of space for all of our stuff. I like the itinerary and this was the main reason for booking the cruise. I have never sailed with NCL before but have been on several Caribbean cruises in the past. I was not prepared to deal with the weather issues we experienced. I came with plenty of rain gear thinking the hurricane Maria might cause some rain in the various ports. However, what I was NOT prepared for were the VERY BORING days at sea when the fog was so thick you could not see the sun ALL DAY LONG!!!! This happened on Sunday. I just don't believe the cruise line did enough to help relieve the boredom. It was very depressing to be on deck and all you can hear is the fog horn blowing all day long and can barely see the water! I wish they would have offered free internet or something to help pass the time. We were unable to go to Bar Harbor because the tender boats could not go to the port due to fog. While I appreciate and understand this for safety purposes, it was just so BORING on the ship. It was just not a fun atmosphere to me. I usually love the shows on cruise ships but I thought two of the nights' entertainment acts were not good at all. I absolutely did not believe the hypnotist hypnotized anyone and the juggler was embarrassingly awful. People were getting up and leaving. I even wondered if anyone saw his act before booking him. I liked the Swing production and the comedy act. Food was fine - I did not eat at specialty restaurants. I think that is a weird concept to go on a cruise and pay (a lot) for food at a restaurant on the ship. I liked that they really tried to keep the ship as germ free as possible by having staff people with hand sanitizer everywhere. I definitely would not recommend going on this cruise if your main objective is to visit Canada and New England. Just fly to New York, rent a car and book some nice bed and breakfast rooms along the way. That way, you get to see the things you really want to see and if the weather is an issue you can just drive a different direction! We even thought about leaving the ship in Portland, skipping the day at sea on Friday and driving back to New York City but we were told we would be fined by Immigration for doing this so we decided against that course of action. We did end up renting a car in Halifax and driving ourselves to Peggy's Cove and Lunenburg. That was a great decision and we had plenty of time and had fun. In St. John, we went on the photography excursion arranged by NCL. It was good but it was a little bus with uncomfortable seats. In Portland we did the Best of Portland and Kennebunkport. It was good. Very sad to miss Bar Harbor. Oh well, you win some, you lose some! Read Less
1 Helpful Vote
Sail Date: September 2017
Le Bistro and Moderno overcooked their meats and did not offer to replace the meal. I had lamb three times; asked for medium rare and received well done. When I complained to the Moderno manager, she brought the chef out to the table to ... Read More
Le Bistro and Moderno overcooked their meats and did not offer to replace the meal. I had lamb three times; asked for medium rare and received well done. When I complained to the Moderno manager, she brought the chef out to the table to apologize -- definitely not the way to make the customer or the chef comfortable. She told me to come back the following night but did not offer a free meal. Complained three times to Le Bistro manager and he changed the subject. The experience at Cagney's was very good. Bay of fundy by land and sea: The purpose of the tour was to view the reversing tide at Bay of Fundy. The bus had an overpowering smell of gas exhaust making us sick. We stopped on the location when the water was calm; all that we saw were small rapids and a paper manufacturing plant. Then we drove to a dock, walked down 60 unstable steps, waited on a moving dock for 15 minutes for a Bay of Fundy by sea boat. The boat made a small circle around our cruise ship and the dock -- often not moving. We saw nothing that we couldn't see from our cabin or the ship. Totally disappointing and a waste of time. Norweigan needs to do a better job at choosing to whom they outsource tours and periodically check up on them. I provided my comments to Norweigan survey, asked for them to contact me and have gotten no response. Read Less
4 Helpful Votes
Sail Date: September 2017
We were very disappointed with this cruise. First of all the weather was not what I wanted. Of course the weather is nobody's fault. There were no fall colors. Some places were actually hot and others cold, rain and windy. Our ... Read More
We were very disappointed with this cruise. First of all the weather was not what I wanted. Of course the weather is nobody's fault. There were no fall colors. Some places were actually hot and others cold, rain and windy. Our cabin 12521 was VERY small. My husband had to go over me to get out of bed. The room, although redone, was done cheaply. There really was very little draw space, ,mainly open shelves. Sams for the bathroom. There was room to put other shelves,hooks, etc. The room was right next door to the area where the crew went in and out so it was noisy. The food was not as good as out our other NCL cruises. The Monderno, the Brazilian Restaurant is new to this ship and it doesn't have its act together. It was hard to get a specialty reservation when you were on the ship because they were booked. SOme free style cruising The entertainment was not great in our opinion, although we did like one comedian. The embarkation was a mess. They told us we shouldn't arrive until 3pm, When we did it was real crowded. Then we found out people were boarding at noon Read Less
1 Helpful Vote
Sail Date: September 2017
We cruise twice a year and at least one of those cruises has been Norwegian over the past ten years. The Dawn has been recently renovated (2016) and I wanted to visit several of the ports included on the Canadian cruise. My husband and I ... Read More
We cruise twice a year and at least one of those cruises has been Norwegian over the past ten years. The Dawn has been recently renovated (2016) and I wanted to visit several of the ports included on the Canadian cruise. My husband and I were in a family suite. The stateroom was large, the bed comfortable, the bedding high end and the staff remarkable. However, we had a shower that leaked water on the floor throughout the voyage, a very loud knocking noise that we could not place and a small balcony where they tried to fit two lounge chairs and a small table. To get into the chair, you had to crawl in from the bottom. We requested two standard chairs and they just added two dining chairs to the balcony. Did not work. Food in specialty restaurants was very good -- not in main dining rooms or cafe. Due to number of people on board, oftentimes you could not get into entertainment on even cafe -- they asked my husband to leave as he was waiting for me so they could free up table. Read Less
Sail Date: September 2017
Chose this cruise from Boston to Quebec in part because we live in Boston and we did the back to back because it was very convenient. We also noted it was less expensive than another cruise line for the same trip. We were looking forward ... Read More
Chose this cruise from Boston to Quebec in part because we live in Boston and we did the back to back because it was very convenient. We also noted it was less expensive than another cruise line for the same trip. We were looking forward to visiting the ports from New England to Canada since there was only one overlap at Halifax I lovely port. The miscommunication again when we were told that the ship would arrive in Boston after 12:30 and we were asked to arrive at approximately 3 PM the ship actually arrived on time this delay in our arrival meant we missed muster and therefore when we went to Portland Maine we had to go to muster and therefore we're unable to take an excursion . The second issue occurred on the back to back portion when there was some confusion and our cruise card did not indicate that we had three special dining options it wasn't till close to the last day when I realized our portfolio included charges for these dinners. Fortunately I noticed the charges and they were removed. On the plus side the entertainment was excellent the food in the specialty restaurants are also Stella. We enjoyed the open dining but noticed there was less table sharing thus less opportunity to meet other travelers, not sure if this is by design or it just happened. Read Less
1 Helpful Vote
Sail Date: September 2017
Having cruised 4-5 times with another company before we chose this cruise and cruise line for my birthday. Always wanted to visit Canada and New England. Our cabin was great and our cabin steward Jonathan went above and beyond for my ... Read More
Having cruised 4-5 times with another company before we chose this cruise and cruise line for my birthday. Always wanted to visit Canada and New England. Our cabin was great and our cabin steward Jonathan went above and beyond for my birthday. The ship was late leaving due to a delivery of foodstuffs. I was told the same had happened the week before - better planning? Therefore it was evening before sailing past the statue of liberty. A lady i spoke to had complained and was told "she would just have to get up early when they sailed back into New York" how rude! Dining was average - the menus were never changed. Tried to book in Cageny's (quite expensive) on the day of my birthday could only get 9pm - although we booked 3 days ahead. Garden cafe was fairly average some days it was hard to find something different to eat. Bar staff - slow and sometimes not in attendance especially in the whisky bar. Seemed to think working was a big joke! Drinks package given should be renamed the alchohol package as it does not include water etc. No information given on reaching ports - maps, history and places to see would be good. Try P & O their port information is fantastic. Disembarkation was CHAOS and i mean CHAOS. We were going straight to JFK. Staff didnt know what they were doing. Firstly sent up to look for bus. Could not find ours. Sent back down to find someone who promptly sent us back to look for our bus. Noticed a small coach being loaded went to speak to a few people waiting some were going to le guardia and two were going to JKF hallelujah! However no coach :( Eventually found someone with a clipboard who kept continually ringing to get us a coach. Eventually 14 seater arrive but we had to leave people behind. All in all VERY VERY stressfull. Not really sure if i would go again with Norweigen cruise line feel very diappointed. Read Less
2 Helpful Votes
Sail Date: September 2017
This was our first cruise to travel to the east Coast and try Norwegian for the first time. I did not pick a great week as Maria was on our tail the last few days and we could not go out on deck. The main complaint was that the pools ... Read More
This was our first cruise to travel to the east Coast and try Norwegian for the first time. I did not pick a great week as Maria was on our tail the last few days and we could not go out on deck. The main complaint was that the pools should have been heated so we could use them. The weather was only in the 60s. We needed heat in those pools. The hot tubs could have been hotter as well. I found the drinks expensive, the 18% gratuity on top was outrageous. I felt nickeled and dimed. Norwegian staff were great, gracious, and helpful. The transfer was a bit disorganized. Lots of great people on board. Very friendly. But there was nothing special or different that would convince me that Norwegian offered more than Royal Caribbean. I have been a Loyal To Royal person for a while. The Gem had very small dining rooms and I found the ship difficult to navigate with having to go up and down floors to get from aft to bow. Overall a good trip, The live shows were fantastic. Lots to do and the food was excellent. The ship was a bit rocky, but it may have been the itinery - East Coast. I came back happy to be home yet glad I tried Norwegian. I am not so much a fan of freestyle cruising I guess. I must also say I found the perfumes really affected me and I got constant headaches. Too many older women wearing heavy perfume. I did not seem to notice this as much on RCL. There really should be a scent policy as there is a smoking policy. Read Less
1 Helpful Vote
Sail Date: September 2017
Friends already booked this cruise and we tagged along. Getting on the ship took over an hour in a long line. The food was pretty good overall and we got lucky with great weather. The ports were boring. Nothing really great to do. Bar ... Read More
Friends already booked this cruise and we tagged along. Getting on the ship took over an hour in a long line. The food was pretty good overall and we got lucky with great weather. The ports were boring. Nothing really great to do. Bar Harbor was really crowded but it was pretty. I was disappointed in the slow Wifi and could not stream videos. I have been on other NCL ships that had outstanding Wifi. This is important to me since I still have to do work. The cabin we had was clean but everyday around 5AM there was a lot of banging and very loud noises. I am not sure what that was from but I would never want to be in that cabin again. We enjoyed the nightly shows and getting a seat was never a problem. The buffet was always busy at lunchtime and many people stood in the buffet lines eating their food. Very gross. Not the ship's fault but maybe a reminder somewhere that it's not appropriate behavior? Getting off the ship was fast and easy. Overall, the cruise was ok but I would never do New England and Canada again. Read Less
Sail Date: September 2017
Chose this cruise as an alternative to a European cruise on NCL (Denmark, Germany, Estonia, Russia, Finland, and Sweden) leaving on the same date. Was concerned about Terrorist bombing in St. Petersburg and No-Go Zones in Sweden. NCL ... Read More
Chose this cruise as an alternative to a European cruise on NCL (Denmark, Germany, Estonia, Russia, Finland, and Sweden) leaving on the same date. Was concerned about Terrorist bombing in St. Petersburg and No-Go Zones in Sweden. NCL reservationists were very helpful in making changes. MY wife broke her foot three weeks before the cruise and NCL was very helpful in providing a seat for the tub in our stateroom and a raised toilet seat. They also put us in touch with a service that provided an electric scooter for her on-board use (for a modest fee). Boarding was not an issue as we were provide with priority access. Our cabin attendant was great as was the dining staff. Food and Beverage was also excellent...we ate in three specialty restaurants (Steak, Italian and French) and the food was delicious. The main dining rooms were also very good and the prime rib served in these restaurants was outstanding. leaving the ship in NYC was a bit chaotic... since we needed a wheelchair for my wife and had to return the electric scooter, we were told to meet in a certain restaurant. We arrived at the appointed time (8:30AM), were #33 for departure and had to wait for hour and hour to leave the ship. Feel the ship did not have enough wheel chairs or attendants to debark the special-needs passengers in an efficient fashion. MY biggest complaint was with the furniture and fixtures in the public spaces...they had an old and worn appearance. The "atrium lobby" was two-stories tall...and the casino was small, smoke and had old slot machines and games. Read Less
1 Helpful Vote
Sail Date: September 2017
Cabin choice with deck and hot tub was reason to select this cruise. Ports were next choice reason to select this cruise. We have cruised many times and have liked the freestyle program. However freestyle seems to have translated ... Read More
Cabin choice with deck and hot tub was reason to select this cruise. Ports were next choice reason to select this cruise. We have cruised many times and have liked the freestyle program. However freestyle seems to have translated into "just ok" since we last sailed ncl Same menu at cagneys Lunch after lunch. Same menu for breakfast at moderno day after day. Self serve buffet area was ok but not once impressive. Plain jello night after night like hospital cafeteria. Same cake each night simply with different writing: "Italian night" cake was exactly the same as "Mediterranean night" cake except for the words written on top of the cake. Floor drain under bathroom sink backed up with poop water twice. No direction for shore excursions after getting off ship in port. Lots of us wandering around trying to follow sketchy directions on excursion tickets. No one to ask. Hot tub on our deck was a bust. Took 2hours to fill and with barely warm water: never a "hot" tub. No way to heat the water after tub was filled. Water naturally cooled further throughout the day. It was cold water by evening. Read Less
6 Helpful Votes
Sail Date: June 2017
Let me start by saying the theater shows and second city were absolutely great. They were lively and the singers and dancers were fantastic, The was our second NCL cruise. We went on the Breakaway a couple years ago. We liked the food ... Read More
Let me start by saying the theater shows and second city were absolutely great. They were lively and the singers and dancers were fantastic, The was our second NCL cruise. We went on the Breakaway a couple years ago. We liked the food on this ship a lot more than the Breakaway. We ate in the free dining rooms and had good food. One night the food was extremely slow coming out but other nights it was fine. We also ate late night at O'Sheehans, and at the Asian Garden restaurant. All decent. Loved the lunchtime barbecues by the pool. We were in a mini suite on the 11th floor. Nothing wrong with the cabin. One of the jeweler staff was so nice to us, even bought us a drink in Portland. We had an 11th floor mini suite and this was very comfortable. We did Deal or No Deal twice and had a good time. Mark the cruise director was great but some of the other staff were downright obnoxious. The first day of bingo totally turned us off for the entire trip. One of the bingo callers, took forever calling the cover up game. As the players got more and more frustrated and angry, he got more obnoxious and slower. He should not be on a cruise ship. We are Disney fans but don't go on Disney cruises because there is no casino. OMG, the casino was the worst I've ever seen or played in. First of all, I was in there all but one day, and got no perks. All they cared about was taking your money. The Chines female dealers besides one did not ever talk. Most casinos on ships want you to feel like your having fun as you loose your money....these guys just wanted to take your money. Even when I spoke to floor people, there was almost no reply. By the way, did I say it was the worst run anywhere I've seen? The piano man and guitar player were OK. The main problem was there jokes got old very fast and they repeated the same thing every show, every day. The piano man was more entertain and flexible. The guitar player was a better singer...but not flexible, a little obnoxious. Nothing compares to the dueling piano bar on the Breakaway. I have to say overall service was very good. A couple of small exceptions. We didn't do any excursions but we did take a behind the scenes tour of the ship. It was worth the $79 cost. They gave us a free picture and portfolio to remember it. So food good, major entertainment, great! smaller entertainment fair. Casino and Bingo beyond horrible. I probably won't sail Norwegian again because of this, Read Less
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