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3 Helpful Votes
Sail Date: October 2017
We chose this cruise because October was a good time for us to take vacation and we liked the itinerary. It was going to be easy to depart from NYC and we enjoy cool versus warm weather so Canada in the Fall seemed like a great option. ... Read More
We chose this cruise because October was a good time for us to take vacation and we liked the itinerary. It was going to be easy to depart from NYC and we enjoy cool versus warm weather so Canada in the Fall seemed like a great option. This is only our third cruise. Our last one was on Oceania Regatta to Alaska and it was *excellent*. We decided to try a larger ship this time but have decided they are not for us...so will stick to ships with 1200 or less passengers when we cruise again. Because of the cooler weather, folks were not sitting out by the pool so it often felt crowded inside - the card room and library were packed all day! The captain told us at the Q&A that the average age on the ship was 67...I would have guessed it a bit higher. As we are in our 50s, this was noticeable but did not adversely affect our overall trip. Having been to NYC many times and being only an hour away by plane, we simply landed very early on departure day and head to the cruise terminal. We were booked in the 2-bedroom family suite (11006) so this gave us many perks that we appreciated throughout the entire cruise. The first being very easy embarkation where we met our Concierge Cholette - she was super the entire trip and gave us personalized and warm service. From the cruise terminal, she escorted up to Cagney's for lunch which was a real treat as our first onboard experience. Afterwards we wandered about the ship to learn more about our home away from home for the next 10 days. The updates to the Jade are very nice! The ship was spotless and staff were friendly as we wandered around. The cruise out of NY harbor was fabulous - we were blessed with great weather for most of the trip. We bundled up and headed to The Great Outdoors where we had a few drinks, met some fun people and took in the gorgeous views of Lady Liberty. Overall, the seas were generally mild except for the first and last day. We had worried about that with this itinerary given the amount of time in open ocean waters. The first day was manageable but the last day was very rough. Although we did not get seasick we stayed in the cabin most of the last day as it was very unsettling to walk around. With 10-20 foot waves and wind at 50 knots, many were sick including some staff. We really loved our cabin. With just two of us, it was a splurge to do the 2-bedroom suite but it was definitely worth it. It was so nice to have the living/dining room and separate bedroom with 2nd bathroom and closet. The master bathroom with windows in shower and over tub was fab! Our only complaint was that the master toilet area had a bad smell (they serviced it and it was slightly better but still a bit nasty at times). Our steward kept it spotlessly clean and our butler was attentive. We ordered room service twice - it came quickly and was hot, tasty and well presented. We ate at several restaurants on board - we had a package that included speciality dining. Our favorite was Le Bistro where we ate 3 times and each time it was excellent. We also enjoyed Moderno (delicious dinner with yummy mojitos and we also had excellent breakfast in the morning as suite guests), Alizar (very good but felt crowded), La Cucina (just OK - did not like the atmosphere but food was good), and O'Sheenans (not our favorite but it was OK). We ate at Cagney's twice - the second one was a special anniversary dinner that my husband and the concierge planned. It was wonderful. We got a special table and it was sprinkled with rose petals! The food at Cagney's was excellent although the service tended to be a bit slow. We also ate lunch at Cagney's as suite guests which was very nice. I made all of our restaurant reservations as soon as I could online before the cruise so we were able to eat where we wanted and when we wanted. We made one change that our concierge helped us with. We heard lots of complaining about the 'freestyle dining' and lines and long waits in the main dining rooms but we did not experience it. We only ate at the Buffet once - we just are not fans although the food was OK and the restaurant very clean. Tip - they open La Cucina for extra seating which was uncrowded and quieter. We really enjoyed the shows we saw at the Stardust Theatre (especially Elements) and as suite guests another perk was reserved seating - that was very nice. We initially signed up for Thermal Spa passes but after our visit on the first day we asked (and were promptly granted) a refund. We found it very noisy, a bit messy and crowded...not spa-like at all. I did enjoy a few spa treatments - Sophie for a facial and Maria for hot stone massage - both were superb! We took a private tour in Halifax that was somewhat disappointing. Our guide spent too much time in the city and so we did not have enough time in Peggy's Cove and other areas. We LOVED Quebec City - did our own thing there and while it was a lot of walking it was quaint, interesting and friendly. We had a drink at the Chateau Frontenac in The Sam - I highly recommend the Negroni and shared appetizer platter! In Charlottetown we also did a private tour with George Larter. It was great - we saw all the lovely spots in town and then ventured up to the North Shore. We told him we were birdwatchers and he customized the tour for us. Got lots of stunning photos that day! Sydney was not good for us - the one place that booking an excursion is a must since the town doesn't offer much. Generally, this was a good cruise for us. We had some very, very enjoyable days and nights onboard the Jade. The cabin made a big difference for us. Overall, it did not rank as high as our cruise on Oceania but it was a good vacation. We were fortunate to hit the fall foliage season only just past peak and that really made for stunning views. Read Less
Sail Date: October 2017
We went on this cruise because it offers round trip from New York to Quebec City. We had inside cabin on the deck 9 (9505) which is quite and nice. The room was always cleaned up very quickly. There are plenty space for two people. ... Read More
We went on this cruise because it offers round trip from New York to Quebec City. We had inside cabin on the deck 9 (9505) which is quite and nice. The room was always cleaned up very quickly. There are plenty space for two people. Entertainment was good while dinging is the worst part of our trip. We had specialty dining package but reservation line was a mile long everyday and the only reservation time for dinner was available either very early at 5:30pm or at 9:00pm. It seems that everyone had specialty dinning package and they were not able to accommodate. The dinning menu was very limited and not as good as the ship Breakaway which we took last December. They took many dishes off the meny comparing to the menu on Breakaway. The customer service desk staff were nice and helpful but the manager at the internet cafe was not there everytime I was going there and trying to speak with him about the problem with internet connection. Read Less
1 Helpful Vote
Sail Date: October 2017
Once onboard dining reservations are all sold out. Wait times typically 45 minutes or more. Very sliw MDR service. 2 hours for dinner. Seemed understaffed. Daily menue repeated many times during cruise. Food was good, but poor ... Read More
Once onboard dining reservations are all sold out. Wait times typically 45 minutes or more. Very sliw MDR service. 2 hours for dinner. Seemed understaffed. Daily menue repeated many times during cruise. Food was good, but poor variety. NCL makes me appreciate other cruise line early/LATE ASSIGNED DINING. Staterooms and steward service very good. Cruise director accent difficult to understand. Beautiful job in ship refurbishment. Port times cut to save the whales. Quebec City needed more port time. Sydney time also too short. We had good weather and smooth sailing. NCL needs to reassess its Freestyle program to allow some passengers to book normal early/late seating and improve dining room service speed. Read Less
4 Helpful Votes
Sail Date: October 2017
We enjoyed this cruise ship but the staff were not friendly. We were not greeted when we came on the ship and it appeared that the staff could care less about if we were there. The first four days we did not meet one smiling crew member. ... Read More
We enjoyed this cruise ship but the staff were not friendly. We were not greeted when we came on the ship and it appeared that the staff could care less about if we were there. The first four days we did not meet one smiling crew member. They were all just matter of fact and seemed like they could care less if you were on the ship or not. The speciality resturants were booked thu out the cruise and if you did not reserve on line your dinner you were not able to get a table in the speciality restuarants. My wife always wanted to eat at the speciality restuarants but after eating at four of them on this cruise we will never pay more for them. They were nothing special and not worth the extra money. Our cabin stewart was ok but never greeted us but we had to track him down on the first night to get a few extra items( ie. the bathroom shower had hair in it from the last people in the cabin - his answer was I must of missed cleaning it). I would not go on this ship again. There was very litlle to do as well in the evenings. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose the cruise because it sailed out of Manhattan and to Quebec City, round trip. Highlights were Quebec City and the last day excursion around NYC en route to the airport. Quebec City is an amazing port. We also liked the hop ... Read More
We chose the cruise because it sailed out of Manhattan and to Quebec City, round trip. Highlights were Quebec City and the last day excursion around NYC en route to the airport. Quebec City is an amazing port. We also liked the hop on, hop off bus in Halifax. The people whom we met at dinner were lovely-friendly and interesting. We like free style dining with a reservation and chose most evenings to share a table as a way to meet people. We enjoyed hearing Randon sing in the evenings. He is from the Philippines and sang popular tunes by Jimmy Buffet, James Taylor, Jim Croce, Neil Diamond, Don McLean, and many others. Our room steward, Jeng, did an excellent job. She was very conscientious. The food was good, more vegetarian entrees would be an enhancement. Adding stuffed Portobello mushrooms, which we enjoyed on a previous cruise, would be great, We enjoyed the hot tub and saltwater pool when the weather was warm enough. The piece of glasswork in the Alizar dining room was interesting. Stardust shows were good. Challenges: Embarkation was slow. Maybe it is always slow at this port. On Thursday afternoon, 10-19-17, the intense chemical odor in the Spinnaker Lounge was offensive and caused an allergic response in my throat and nasal passages that lasted for days. It smelled of paint thinner or paint or acetone or wax. I notified Spinnaker staff and Guest Services staff. I couldn't use the fitness equipment due to the strong rubber smell in it that exacerbated my allergies from the Spinnaker incident. The gangplank malfunctioned on the evening of our Quebec City stop, causing several hours' delay getting off the ship. Apparently the problem occurred with the previous ship in port. Read Less
1 Helpful Vote
Sail Date: October 2017
Wanted to see fall foiiage. Not disappointed. Especially pretty with a lot of color around Quebec City and Halifax, some in Sydney, hardly any in Charlottetown. Not enough time on tours to do any shopping. Really disappointed gift ... Read More
Wanted to see fall foiiage. Not disappointed. Especially pretty with a lot of color around Quebec City and Halifax, some in Sydney, hardly any in Charlottetown. Not enough time on tours to do any shopping. Really disappointed gift shops didn't carry any Quebec City t-shirts or caps. Extremely disappointed in buffet food - practically same thing every night with night enough variety. Desserts were good (especially the cobblers). Breakfasts were by far the best meals. Moderno dining - beef was tough and tasteless; Tepanyaki - tasteless, not good; Le Bistro - had the filet mignon which was very tender; Cagney's ribeye - medium rare, tender enough but again, tasteless. Hated the fact that at the Garden Cafe buffet, most of the time you could not serve yourself and had to wait for them to serve you (not good during busy times). Didn't even bother going to either main dining room since it takes so long to get served and complete the meal. Tepanyaki was the only restaurant with a photographer. The photo came with a pair of chopsticks and an unexpected $19.99 charge which was not advised of ahead of time (until he asked for our card)! Production shows were very good. Theater seats should probably be replaced; felt like they sloped forward some and almost felt like we were going to sit on the floor. There should have been handrails along the sides. Very surprised that this cruise consisted almost 98% of elderly passengers. Plenty of seating areas all around ship. Walk-off disembarkation was very easy. Read Less
3 Helpful Votes
Sail Date: October 2017
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. ... Read More
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. 27 cruises total on all different lines. So I have some experience, and this was one the cheapest quality cruises we have ever been on. I have never complained about a cruise ever. I don't mind paying for something but I do expect some value for what I pay for. NCL is now the the #1 nickel and dime cruise line. They put there hand in your pocket from the time you step on the ship till you get off. For instance if you go to the Dining room and not a "Specialty Restaurant" the only fish you will see is the fake fish Tilapea. There is no shrimp no lobster no nothing from the Ocean. There are pot pies and goulash though on the menu and rotisserie chicken. I thought that was novel. You always had to wait a 1/2 hour to get a table in the dining room, and if you tried to go to a Specialty Restaurant you could't as they were all booked, everyday. A Newcastle beer was 10 dollars, why???. A pina colada is now in the neighborhood of 12 dollars, and it's a mix. If you cruised in the 70s and 80s you would know everything was fresh made. There are no midnight buffets and O'Sheehans on the Jade has a very small menu. The entertainment on the other hand was very very good and varied. The crew was especially nice, always helpful, always a hello. Weather was great. NCL hasn't started charging for nice weather yet. All in all you make your own good time, but it will be on another cruise line for sure. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise for the itinerary and price. We mostly enjoyed but due to the demographics there were major problems with specialty dining reservations and waiting time in other restaurants. We had the reservations we chose, but for ... Read More
We chose this cruise for the itinerary and price. We mostly enjoyed but due to the demographics there were major problems with specialty dining reservations and waiting time in other restaurants. We had the reservations we chose, but for 10 days we herd constant complaints from fellow passengers. this detracted form our enjoyment. The staff tried limit this but it was hard. I ordered fresh grapefruit from the breakfast menu but received canned segments which I sent back. Quebec City bike excursion was very good. nice value. Guide was excellent. Internet manager was terrific. Liverpool Legends were the highlight of the entertainment offerings. The maître d staff tried very hard to compensate for the overcrowded nature of the restaurants. The iConcierge app is a joke. It often has incorrect information when viewing account information. I have to request a printout often.This has been true on all of our NCL cruises. The Guest Services staff always describes it as a "glitch". I think it's time to resolve this or discontinue offering it. Read Less
2 Helpful Votes
Sail Date: October 2017
First the good. The breakfast buffet was the best I've ever encountered on any cruise line. All food was hot, not just lukewarm. Eggs Benedict was made to order, not left on the buffet line with congealed hollandaise sauce over cold ... Read More
First the good. The breakfast buffet was the best I've ever encountered on any cruise line. All food was hot, not just lukewarm. Eggs Benedict was made to order, not left on the buffet line with congealed hollandaise sauce over cold eggs. Embarkation and disembarkation were smooth and quick. Other than a long delay in Quebec when the gangplank malfunctioned, port disembarkations were relatively fast. Music in the bars was pretty good. Now the bad. I've never paid much attention to the ship itself and don't usually notice small things that aren't up to standard. But, it seemed like everywhere I turned, there was something not quite right. There was scalding (and I do mean scalding) hot water that came out of all faucets in one public restroom and was never fixed (when I actually pointed it out to a crew member who I ran into in that restroom, he said it had been that way for awhile. When I asked why he hadn't reported it, he said it wasn't his responsibility). There were faucets and dryers in several restrooms that never worked. Several automatic doors had to be forced open rather than opening when you walked up. There was a 30-40 minute wait virtually every night for dinner in the MDR. Specialty restaurants were completely booked for the entire cruise after the first day, so the only way to eat at one was to try walking up and hoping for no-shows. The food in the MDR was pretty bad as well. I only expect mediocrity anyway, but this failed to even meet that. If you like Indian food, you may like the buffet, but I'm not a fan and found very little else that interested me. Lunch menus in the MDR never changed, so after a couple of visits, we stuck it out with the buffet for lunch. I think I had a hamburger there most days. The strangest thing about the buffet was that one morning it would be self-serve, but lunch would be served by the staff as if there was a norovirus outbreak. The next day, it might be reversed with breakfast served by staff, but lunch self-serve. You never knew what to expect, and it was never explained why they would change. Our biggest complaint was the lack of interesting activities on board. Don't get me wrong, there were plenty of activities, but day after day we struggled to find even one thing that we thought sounded worthwhile. There were a ton of the same old, tired game shows and a ton of things that NCL charged a fee for, but it seemed that there was little else. I'm guessing that many other passengers felt the same way because I would walk by venues with scheduled activities and see one or two passengers in the seats. We ended up reading a lot of books during this cruise. Read Less
2 Helpful Votes
Sail Date: October 2017
I picked this cruise because it was out of NYC and I liked the ports. It was a time of year for great foliage. There were very few children or families on this cruise. Because the age group was older, this ship had problems with ... Read More
I picked this cruise because it was out of NYC and I liked the ports. It was a time of year for great foliage. There were very few children or families on this cruise. Because the age group was older, this ship had problems with Freestyle dining, as everyone wanted to eat at the same time. We had reservations that were made in advance and did not have that problem. There were many angry people on the ship and that was not pleasant. There was a stomach virus on the ship and many of the staff was missing due to illness, so the service in restaurants was slow. The ship's speed in Canadian waters was reduced due to whale migration, so we were in the ports less time than originally scheduled. The entertainment was okay, not great, except for the Liverpool Legends. They were great. Our cabin was fine and our stewardess was fine, not outstanding. Read Less
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