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1 Helpful Vote
Sail Date: October 2018
We chose the cruise hoping to see fall foliage in New England and Quebec. While the foliage was nice, the highlights of the trip involved the fall weather and the "stern and rockbound coast". Two of the ports of call were Halifax ... Read More
We chose the cruise hoping to see fall foliage in New England and Quebec. While the foliage was nice, the highlights of the trip involved the fall weather and the "stern and rockbound coast". Two of the ports of call were Halifax and Sydney, NS, the starting points for the WWI and WWII convoys to Europe. Both waterfronts have memorials commemorating the Battle of the North Atlantic. The next two days were spent working northward to the Gulf of St. Lawrence in a full gale (61 mph sustained winds, 101 mph highest gust, 21 ft seas). The ship and crew handled the situation wonderfully, the view of the sea was spectacular, and we ended up with a much deeper appreciation for those mariners, both naval and merchant, who fought the Battle of the Atlantic. That wasn't in our plans, but the cruise was much more memorable because of the storm. The Saguenay fiord is also drop dead gorgeous! We arrived in a snowstorm which just emphasized the sheer scale of the water, cliffs, and mountains. This whole experience was unique and different from what it would have been in the summer time. Captain Borg and his crew are an amazing team. Read Less
Sail Date: October 2018
We had a tough year, so we were mainly there to rest, recharge (we all slept 12 hours the first night) and see the leaves change. it was so nice being greeted by roal who had been our concierge before on another ship. our butler had been ... Read More
We had a tough year, so we were mainly there to rest, recharge (we all slept 12 hours the first night) and see the leaves change. it was so nice being greeted by roal who had been our concierge before on another ship. our butler had been cabin-mates with our past butler. the cruise director always made a point to stop and chat with us. our cabin (we stayed in the emerald penthouse) was beautiful; the woodwork in it was gorgeous. i had my first pedicure ever, and a relaxing swedish massage and facial (never had one of those before either). everything could not have been nicer. i think the thing i liked the best was all of the little things; there were almost too many to list. my only regret was that i had overeaten a lot of comfort food one afternoon, so when we later went to cagney's there was no room for even the tiniest bit of food. i also wish that we had caught more shows, but the three that we did catch were awesome. the singers and dancers rocked! Read Less
Sail Date: October 2018
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck ... Read More
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck for 12 days. We did go to all the specialty dining restaurants and found Cagney's to be ok nothing special. I was also disappointed that here we were in the sea food capital for north America and not a lobster, crab, mussels, etc  to be found on this ship (lots of rubbery shrimp there idea of sea food ) If it was in something it was little bits and pieces in a flavorless soup. All the soups tasted the same. We tried to have corned beef and cabbage at O"Sheehan's what a disaster. The waiter did try to warn use though. The waiters and other service personal were great, but does not make up for bad food. Also we had a lot of food options because of our cabin choice penthouse. like breakfast in Modenro and lunch in Cagney's. Day after day my husband would order waffles soft mushy gummy waffles from the breakfast menu at Moderno and me cold eggs benedict. The first day I was excited to try the crab cake eggs benedict I never ordered that again. It was out of a can pressed crab meat that was very fishy not like crab should be. The risotto at Le Bistro was like glue. The only dissent meals we did have were at Orchid Garden but you put enough soy sauce and chili paste on food it helps. The buffet I will say for breakfast had plenty of omelet stations cooking eggs to order. On the first couple of days there were little croissants but never did I see them again. just the same food day in and day out. as the cruise went on it looked like the were running out of things and your choices became less and less. I will say that my husband and I hate to waste food a lot of the time we would share a meal, so those of you who say just don't eat it and order something different that is not the way we are I just would have liked the food we ordered to be good and I was not about to order some more bad food. Someone in this company needs to get a grip on the chefs and food prep on this ship. Never have I cruised where the food was just so bad. So $10,000.00 later very very DISAPPOINTING ! Did not do much of the entertainment and activities as we were visiting the towns we went to see. Service was good although we did not use much of it as we are pretty self reliant. We did several excursions and got off the ship at every port. The best was Bar Harbor food tour although some of the towns people were rude guess by the end of cruise season they have had enough of the tourist. Also liked Boston food tour. Did not travel with children. Would not go again for the money we should have flown to Boston/New York rented a car and got to really see the fall colors and ate as much lobster and seafood as we wanted. Activities we did very little on the ship I did the painting class, we wanted to play deal or no deal but there was always a monetary amount of money the cruise ship required so never got to play. Service was great but if the food is bad it does not matter how good the service is. Are cabin was great as we paid to get this great cabin. Did not see any of the entertainment.The one thing I will add about the staff as reading some of the other reviews I found it humiliating to parade the chef out to talk to patrons about how bad the food is this is something the Norwegian corp needs to take care of I am sure the " chef " is only working with what they give him. Which is not much. Read Less
Sail Date: October 2018
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that ... Read More
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that we bid and that the transaction was binding and irreversible. She said that there was absolutely no one else we could talk to above her! They refused to believe me that all I bid was $300 and basically called me a liar! They also flood your email with offers on future NCL cruises so that if an important one might be sent, it would be overlooked. That might have been what happened in our case, but NCL did not CARE! We tried to negotiate a less expensive suite but they kept quoting their stringent unbending rules. NCL has no "customer service" . All they care about is their "bottom line". We were told we could try and use our insurance and cancel our trip AND repay for the balcony room we had originally wanted. We might get 70% back on a future cruise. I will NEVER take a future NCL cruise! Also additional unauthorized charges were put on our account before we left on the trip: $1,280 for "Gifts and More" and also the Ultimate Beverage Pkge. for $89. pp. We promptly called and got these items removed! At this point we must have been labeled "super gullible suckers" by NCL. When on board the Gem we found out that they were about 800 passengers shy of a normal trip amount, but that ALL of the suites were full! It is no wonder if others were treated as we were! We have traveled with Grand Circle, OAT, Princess, and Holland America, and always been treated fairly and excellent by these company's. We will tell everyone we know not to go take an NCL and why! The food was only mediocre in the main dining room and cafe. The food and food choices were a lot better in the specialty restaurants. We were allowed 4 nights of 12 in the specialty restaurants. The restaurants for people in suites at breakfast and lunch, The Modera and the Cagney were outstanding in quality but their hous of operation empowers shorter. We forgot we could order room service meals at any time. We found all of the staff excellent except in the Garden Cafe so we seldom went there. Embarkation was slow because we had a trainee. It was nice to e in a priority line but it took too long because of this! Read Less
1 Helpful Vote
Sail Date: October 2018
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal ... Read More
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal package which turned out to be very nice for most of the restaurants. We also had the drink package that was offered and found that to be very nice. The main Dining Room was used for three meals, however the food served was not as nice as the specialty restuarants.We used the cafe for breakfast and lunches and found to be average food. Our cabin was a little small and the bathroom even smaller than we experienced on other cruise lines, but that was our choice. The room was a sea view window on deck five mid-aft ship. The bathroom also needed updating due to stained toilet and cracks in sink, howerver the shower was ok. The service throughout the ship was great in all departments especially in the cabin which was visited at least two times a day.I would say the entertainment was average with some shows better than others. The embarkation and disbarkation was very easy with no problems. Our ports of call were great to visit and had sights that were interesting to see. We had two days at sea on this cruise and one from Boston Mass. to N.Y. was not needed for the ship went out in the Atlantic and turned back toward N.Y. Also this time of the year the Atlantic Ocean can have rolling seas which might make some a little uncomfortable. All in all this was a good cruise. Read Less
Sail Date: October 2018
We stumbled on this cruise while checking out Latitudes offers. I was hesitant but my wife had never been out East so this would check quite a few boxes for her and I had 2 or 3 places I would be willing to go see. The thought of doing ... Read More
We stumbled on this cruise while checking out Latitudes offers. I was hesitant but my wife had never been out East so this would check quite a few boxes for her and I had 2 or 3 places I would be willing to go see. The thought of doing the Atlantic Provinces & New England by cruise ship never actually occurred to us but once we learned about it, we thought it might be a good way to see a part of North America neither of us had ever been too (for the most part). Sailing out of Quebec City was great for us and getting an extra day there was a bonus as we love that city! (We had been once before) There's so much to do & see. We just walked around looking a various historic sites and were surprised by a local art exhibit we found at the City Hall. The second stop was La Baie/Saguenay. We had no idea Canada had fjords!! Great stop for such a small town. After that was Charlottetown. Such a pretty city with great food & even better people! Then on to Sydney. From here, we took an excursion to my personal favourite spot of the cruise - Louisbourg!! Just an amazing restoration. Halifax was next. Another great historic city with plenty to see (too much to do in just 1 day). Saint John was the last Canadian stop. Not much to see within walking distance but a few nice photo ops up the hill at King's Square. There were 2 stops in Maine - Portland & "Bah ha ba"! (Bar Harbour) They embrace their accent even on the souvenirs. Both very touristy but if you like lobster, you can certainly get your fill at either place! For the beer snob (I count myself as one), Portland has a ton of craft breweries to explore & sample!! Last stop before NYC was Boston. So much history here too but the only drawback is that we would have needed several days to explore it all as everything is so far apart. The Freedom Trail is a very good starting point and/or reference. The only negative about the trip/itinerary was the weather at this time of year was cold and damp most days. Would have preferred a summer tour instead. As for the ship itself, it was very nice. It's been renovated recently and looked good. The service was typical NCL - spot on! Only 1 blemish with the service: the main dining room & kitchen had multiple instances of difficulty adjusting to simple requests to slightly modify meals choices. Overall, it was a great experience and worth doing. Should be done at least once! For the history buff, it should be a bucket list item! Read Less
2 Helpful Votes
Sail Date: October 2018
Took the Canada/New England cruise with a last-minute solo offer and was my second cruise on NCL. Overall it was great value, but food and service were not as good as the Norway cruise on NCL Star two years ago. ★The GOOD★ ... Read More
Took the Canada/New England cruise with a last-minute solo offer and was my second cruise on NCL. Overall it was great value, but food and service were not as good as the Norway cruise on NCL Star two years ago. ★The GOOD★ Excellent itinerary (overnight at Quebec and 8 other ports of call) with reasonable port hours and just two sea days. Dock at Quebec City was farther away from the old town but still walkable. Departures at 5pm could squeeze port visits, but that also meant we usually sailed out just before sunset. Entertainment is subjective, but most productions were well delivered - the band and production cast were outstanding. The loudspeakers' volume could tame a little but I don't think the music genres were out of place. The guest magician was underwhelming. Took part in the Canvas by U! painting class on the first sea day. At $35 it was reasonably priced and we all had a good time, albeit a bit rush. Cruise director staff could proceed slower as I had no time to just wash the brush. Spinnaker Lounge was a great place to hang out. Breakfast in main dining room looked and tasted better, though the parfait could use fresher granola. There are always 2-3 new "daily features" except for the last day. Embarkation in Quebec and disembarkation in New York both smooth and quick. Onboard passport clearance at Portland more efficient than I had anticipated. ※The AVERAGE※ Most inside / oceanview staterooms are small and come with only one stool that was uncomfortable to sit on. Carpeting and textiles in the room have been updated and I hope they will keep the fixtures too, especially the square table. Good storage options. Plenty of hooks in bathroom plus a clothes line, so it was easy to hand wash clothes. Had all dinners in the main dining rooms and Asian restaurants. Had a couple of good Cuban mains, but execution of Asian dishes were uneven, mostly sub-par and bland. Red meat still a safe bet. None of the dessert was impressive. Buffet breakfast lacked rotation and real sausages. Variety would be fine for a weekend getaway, but it was a 12-night cruise. No complaint on the quality though. No more annoying push for drink and dining packages (probably because many already had them as part of their ticket), instead front line staff would go an extra mile to ask you write appreciation letters. ▼The BAD▼ Mandatory drill was first scheduled at 3:30pm on embarkation day. An outright stupid decision as we were going to dock overnight at Quebec. So it was cancelled after 3pm because few were onboard and postponed to 5pm the next day. It disrupted schedules of those who planned to make good use of their first day in Quebec after embarkation. Announcements were minimal on this cruise. Missing the many engaging updates from bridge crew and cruise director I had in my 2016 cruise. Two of the four Deal or No Deal game shows on this cruise were cancelled due to low participation. No day-time performances or movies in main theatre during sea days. Instead movies were shown in atrium with limited seating and all the ceiling light effects on. No free movie-on-demand in staterooms and most channels were showing NCL’s own promotional clips. As with my previous NCL experience, there was no attempt to run enrichment programs or activities related to the places we were visiting. Read Less
2 Helpful Votes
Sail Date: October 2018
The fall leaves were gorgeous. The weather was too cold to enjoy the outdoor areas very much. I think in the future I might choose an itinerary with fewer ports, as we exhausted ourselves with port after port. However, some people ... Read More
The fall leaves were gorgeous. The weather was too cold to enjoy the outdoor areas very much. I think in the future I might choose an itinerary with fewer ports, as we exhausted ourselves with port after port. However, some people might love that. But I did love the ports. And I would hate to have missed any of them. This late in the year (early October), it was dark for most of the sail in and out of beautiful Saguenay Fjord, which was a big shame. Maybe Norwegian could have adjusted the schedule a little so that either the sail in or the sail out was during daylight? The ship was very nice. The food was good overall. The evening entertainment would have been very good except it was WAY too loud. Painfully loud. I couldn't even stay for most of the nights. When I asked if it could be turned down, I was made to feel stupid and was told that no one else had complained. However, there was a Q and A at the end of the cruise. I didn't go, but friends told me that many people there complained about the ridiculously loud volume of the shows in the theater. The excuse of "It's live music; it's loud" is nonsense. It's AMPLIFIED live music. Just turn down the amplification. They gave my mom a really hard time about carrying distilled water onboard for her C-Pap. It's a medical device, yet they made her feel like a criminal. They supposedly provide distilled water, but we had to beg about 3 times for the first fill-up, and they didn't simply give us the water. They put it in the machine themselves while we weren't there. I don't like the idea of other people touching my medical equipment, especially if they have no training on the particular machine (they all have quirks). And how do we know for sure it was really distilled water? The crew was all very nice except for the people at the desk who dismissed me and made me feel stupid because the noise level was physically hurting me. Read Less
3 Helpful Votes
Sail Date: October 2018
Leaving from NYC was great. We had a great evening the night before our cruise and were really excited to try a new cruise line for our honeymoon. Embarkation was very quick and easy, no troubles there. When we got to our room, we were ... Read More
Leaving from NYC was great. We had a great evening the night before our cruise and were really excited to try a new cruise line for our honeymoon. Embarkation was very quick and easy, no troubles there. When we got to our room, we were pleased with the size, and aesthetics considering we paid for an inside cabin room. Then we set sail... They charge you extra for EVERYTHING. We are used to other cruise lines where you pay a heftier price, but it's worth it. Here are some of the charges we usually get for free on other cruise lines: $10 inside cabin movie rentals $250 Saunas for the week $30 Shows/Entertainment $$ Restaurants for good food Entertainment was awful. There were no theaters to watch movies, or have popcorn. They closed the hot tubs some evenings merely because no one was near by and used the "inclement weather" excuse despite the clear skies and calm seas. The shows were TERRIBLE. "Brat Pack" was supposed to be a throwback to the 80s, but all it was was 10 or so characters screaming at each other and using profane language. The story line made no sense. The dinner shows were awful (which you're charged to eat off one menu preselected for you which you cant make alterations). The venue is small and you better get there early or you'll be stuck sitting behind poles which impedes your view to the stage. Food was awful. They had pretty much the same menu on all of the complimentary restaurants, all you were changing was the ambiance. The food in the "Garden Cafe" buffet all tasted bland or flavorless. I mean EVERYTHING. Either they weren't using enough ingredients or their ingredients were of really poor quality. Everything seemed off - like fruit tart with chocolate custard? Watered down nacho cheese. Eclairs with bland chocolate filling? We decided to try two speciality restaurants, the Brazilian steakhouse moderno and food republic. service at moderno was was worse than your typical chain restaurant. We were never asked for refills, deserts, coffee, etc. We certainly felt forgotten which was interesting because we were in the middle of the room. Oh, and none of the desserts were actually typical Brazilian desserts. Food republic was better, but should a guest really have to pay extra to eat okay food? Service was the worst. Bad attitudes, inflexible, mug faces, etc. And when they weren't seemingly unhappy, they were obnoxious roaming around yelling and singing trying to get people to wash hands or eat their tasteless foods. The aesthetics of the ship was really nice. Its a new ship and it was evident and nice to look at. However, if you wanted a quiet place with a view, to just lounge and relax - good luck! They had no reading room or quiet board gaming lounge. (Actually, their library was perhaps a 10x10 claustrophobic room). The ports were awful. Perhaps would've been better with better weather, but there was not much to do anywhere so when we wanted to relax and have some downtime.. we were stuck in our room where movie rentals were $10 a movie. Needless to say - we couldn't wait to get off the boring ship (and folks we met throughout the last few days couldn't wait to get off either). Luckily for us, disembarkation was smooth and quick! Sorry Norwegian, we wont be sailing with you anytime in the near future. Read Less
Sail Date: October 2018
This is a nice ship, but really BIG! There are not enough places to sit and visit, or play a board game, or write a note, or sit and plan your next day. The outdoor area is fun but small. The slides are great, but fall in to the ... Read More
This is a nice ship, but really BIG! There are not enough places to sit and visit, or play a board game, or write a note, or sit and plan your next day. The outdoor area is fun but small. The slides are great, but fall in to the smallest pool I've ever seen on a ship. The food is good, but we found nothing "great"; and, we had expected some seafood while around Maine, but alas, flounder only. The quality of the food in all complimentary venues is good, but nothing great, or memorable. The ports in the USA were great, but the 2 ports in Canada were lame, with little to nothing to see or do. Don'[t do their "Foodie" tour as it is a walk to the "market" and then 4 wee samples of foods which were fair at best. The pier restaurants in Canada were delicious, and the small shops and restaurant in Kennebunkport were awesome! Read Less
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