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736 Norwegian (NCL) Canada & New England Cruise Reviews

We chose this cruise based solely on the itinerary as we wanted a relaxing cruise to Canada. The ports did not disappoint as we found good things in all of the ports, especially going to Peggy’s Cove in Halifax. If you like lighthouses, ... Read More
We chose this cruise based solely on the itinerary as we wanted a relaxing cruise to Canada. The ports did not disappoint as we found good things in all of the ports, especially going to Peggy’s Cove in Halifax. If you like lighthouses, it is the best one to visit. Bar Harbor was also awesome, and we were lucky to have great weather the whole time. We had a cabin on Deck 11 which was average at best. I would say most everything about the ship was average or below, except that we very much enjoyed the Howl at the Moon dueling pianos shows and karaoke. This was my first NCL cruise, and I was surprised about the below average quality of the meals. The buffet was disappointing, and the main dining room choices were not much better. The two biggest issues with cruises in general are crowds and pushy sales gimmicks. We experienced both. My wife got a massage at the spa, and she said from the moment she went in she was pressured to get more services and buy products. The Atrium was used for all the game shows and events, and it was way overcrowded almost every time. Other than for the itinerary, I would not recommend this cruise Read Less
Sail Date September 2019
New England/Canada Staff is top notch however I have traveled on Royal Caribbean and was disappointed with the amentaties Norwegian offered. Restaurants were hard to get reservations for. MargaritaVille was only open 12:00 to 5:00 ... Read More
New England/Canada Staff is top notch however I have traveled on Royal Caribbean and was disappointed with the amentaties Norwegian offered. Restaurants were hard to get reservations for. MargaritaVille was only open 12:00 to 5:00 which was disappointing because you were in port doing excursions at that time. The buffet was average. At times would wait 10 minutes or more just to get a soda compared to Royal Caribbean were you had a cup if you got the drink package and could access soda at all times. Not many activities compared to the ship's I have traveled on with Royal Caribbean. But as I said at the beginning the staff was excellent very friendly and helpful. If not for the staff I would have been totally disappointed with cruise. Talked with many others on ship and most shared the same thoughts. If I would have cruised with Norwegian first would have been happy but traveling another cruise line first and knowing what they offer let me a little disappointed. Read Less
Sail Date September 2019
Ship as chosen for the New England, S Canada experience.. Loved the outside decks for walking and relaxing. Staff was very polite, friendly and accommodating.Good choices of food and restaurants on board. Size of the ship meant a lot of ... Read More
Ship as chosen for the New England, S Canada experience.. Loved the outside decks for walking and relaxing. Staff was very polite, friendly and accommodating.Good choices of food and restaurants on board. Size of the ship meant a lot of walking and stair climbing and long waits for elevators. Wished a free WiFi service could be provided to contact friends on board. A bit hectic embarking and disembarking the ship because of the number of people on the ship, especially on the NYCity port in finding luggage and busses. Small pool for the size of the ship. Larger areas for the entertainment shows. Health office was closed for several hours during the day. Frustrated always in finding our room with the number of rooms on the ship. Enjoyed the ports and the daily newspaper informing us of the events of the day. We were blessed with great weather and calm seas. Read Less
Sail Date September 2019
We went on this cruise for my in-laws 60th wedding Anniversary, we anticipated it would an older crowd and we weren't wrong. The cruise staff was fantastic, the passengers weren’t your typical rowdy pool crowds. Finding deck chairs ... Read More
We went on this cruise for my in-laws 60th wedding Anniversary, we anticipated it would an older crowd and we weren't wrong. The cruise staff was fantastic, the passengers weren’t your typical rowdy pool crowds. Finding deck chairs at the pool was no issue. Our Cabin steward Rod was amazing,. This was our second time on the ship, it is showing some wear but still a great ship. They are trying to control the smoke smell in the hallways around the casino, however it is still very noticeable. Howl at the moon is a must, sad this isn’t on the newer ships. The food was really good, especially Carney’s, LaCucina and Teppanyaki. We really didn’t have a bad meal on the ship. If there was a downer to the cruise it was the whale watching in Bar Harbor, save your money. We knew it wasn’t a guaranty to see one however when we were talking to one of the workers she had said the whales were staying out further away. The meeting time was 11:45, when we arrive at 11:30 they had boarded all the independent paying customers and all seats on the top levels were already taken. We ended up standing for the first 2 1/2 hours. Read Less
Sail Date September 2019
We really enjoyed the cruise. Just wanted to commend Norwegian's staff for the time they took to get us on board. We had forgot our passports and they worked hard to help us get on board. I wish I had gotten their names. The only ... Read More
We really enjoyed the cruise. Just wanted to commend Norwegian's staff for the time they took to get us on board. We had forgot our passports and they worked hard to help us get on board. I wish I had gotten their names. The only grip I have is the entertainment was not up to standard of what Norwegian usually has. Ports were great. Staff friendly and helpful. We did not do any excursions but enjoyed just walking in the ports. Food was great and service was great. The Atrium could use some more seating if they continue to do events there. It was very packed. I did miss the open area at the back to eat outside but understand that as the crowds are large and in the event of inclimate weather there would not be enough seating. Will be cruising next fall through the panama canal from Los Angeles to Miami Read Less
Sail Date September 2019
I chose this cruise to do something "different" than the warm weather carribean. I personally loved this cruise, it was relaxing and laid back. We had perfect weather, so this was a huge bonus I wasnt expecting from my ... Read More
I chose this cruise to do something "different" than the warm weather carribean. I personally loved this cruise, it was relaxing and laid back. We had perfect weather, so this was a huge bonus I wasnt expecting from my research. New York city was, well NYC, so crowds and traffic were as expected. One tip...you will be charged nyc tax on all drinks while in the port, even with drink package. Tread carefully there, it adds up fast. The Escape holds almost 5000 people but I honestly didnt feel the crowds my whole time on the ship. We went to shows and restaurants and shore excursions and never felt "over crowded". The ship must be spaced out well enough to keep this from happening. We had an aft balcony on floor 15..which was loud with chair scraping noise from the garden cafe right above it. Doesnt bother us, but if you like quiet dont book a room on deck 15. The balcony had amazing views since it is so high up. our cabin was very comfortable and my bonus was a small coffee pot in the room, no more dragging myself in jammies upstairs for my first cup of coffee. Loved that feature. Several hot tubs on board, never had to wait to get in, didnt use the pool since it was a bit cooler. Nice quiet areas on the decks. We didnt use them, but mini golf, water slides for adults and kids and rock climbing available on ship. The ports were very interesting and we found the people in maine and Canada welcoming and warm. I personally like Bar Harbour the best with a tour through Acadia national Park, ending in a lobster bake which was delicious. I found the food on the ship good and well prepared, we didnt go to the Speciality restaurants, chose to spend that money on shore at local places. Every place we went accpeted us dollar, but gave change back in Canadian. We didnt travel with any children, so no feedback there. Getting on and off the ship was pretty typical of any other cruise ive been on. some ports are easy, some not so much. I would go again on this cruise, but maybe would change my departure city. Not a huge fan of NYC. I am booked again on the Escape for a baltic sea cruise, so I do love the ship. Read Less
Sail Date September 2019
We came in on Thursday from PDX and stayed in Newark at the ex-Hilton (now Doubletree) Newark Penn Station as we needed two hotel rooms and NYC at this time was bit too expensive. The hotel needs some work even for a Doubletree, so a newer ... Read More
We came in on Thursday from PDX and stayed in Newark at the ex-Hilton (now Doubletree) Newark Penn Station as we needed two hotel rooms and NYC at this time was bit too expensive. The hotel needs some work even for a Doubletree, so a newer hotel would be better. I note that local taxi drivers still refer to this as the Hilton so you may need to use both names to end up at the right location if coming from the airport. We spent the Friday and Saturday seeing some sights - 9/11 Memorial, Battery Park, Central Park, a Broadway show along with various eateries. In hindsight, the time and experience traveling via PATH and NJ Transit to/from NYC were pretty overwhelming for some of the family, so it would be better to stay in Manhattan with the extra costs and avoid the hassle on any future visits. Use of the MTA subway is recommended so cut down on time spent traveling between places. I had made a reservation with the Dial 7 limo service to take us the Manhattan Cruise Terminal which arrived on time and only took about 30 min for the trip and we got to MCT around 10:20 AM. It took about another 15 minutes to move the last block because of all of the departing passengers on the previous cruise. The bags went out of the trunk and onto the porter's cart in about 30 seconds and we were in the short Latitudes check-in line in just a few minutes. Check-in was very smooth, got boarding group #11 and found a seat at 10:45. Boarding was announced at around 11:00 and we were on board, in the Taste MDR by 11:30 or so. Cabins were ready just after 1 PM and luggage showed up a couple hours later. We had a forward portside balcony room (12144) and a non-connecting studio (12505) on deck 12 which was just perfect as its about halfway between the public decks on 16-17 and 6-7-8. Anything more than 4-5 decks is really too much to hike although I could do more especially as it always seemed that I'd go down 6 decks then have to go back up in short order. Both rooms were perfectly fine in size and for storage needs. The elevators were busy the first few days, but it seemed that they were easier to use later in the cruise, maybe cause more tended not to use them if you didn't have to. Anything less than a few decks you could easily beat via the stairs. The ship is well laid-out but it took a few days to keep what was forward or aft straight (had to keep checking the deck plans in the app). I do miss a full wrap-around promenade deck but the lifeboat deck (7) was ok if you didn't mind cutting through the stair lobbies. Virtually no kids on this cruise, never saw anyone on the water slides or in the main pool (kids pool was closed) but the hot tubs were used a lot. No problem finding loungers just about anywhere (pool deck, Spice, etc) anytime. The NCL app installed fine but we never got the message service to work (I had my charge removed as it kept crashing and was unusable for this function, however, viewing deck plans, account review it was just fine) . One cabin had the internet package which worked just fine throughout the cruise. I had problems trying to reserve anything through the TV in the cabin - you would pick something but you could never get it to confirm (this was because it was sold out even though it appeared that it wasn't). Managed to lock everything up once and needed a connection reset. By Monday evening , everything reservable was sold out (Theater, Headliners, Supper club, etc) so we had to live off events in the bars and the Atrium which worked out just fine in all regards. MDR service was prompt, not rushed and excellent all around and the food was very good although by the end of the all of the good eats were wearing on us. Le Bistro was excellent as always (ate here twice) but La Cucina was a disappointment. I had pizza which was ok , but the wild mushroom risotto was pretty inedible. We had the SDP but the studio traveler did not, but they only had to pay for one entree once and everything else was fit onto ours - so we tipped extra when this occurred - it sounded like this was normal procedure with a 3rd). Also ate at Food Republic for a lunch for variety which was also good. The buffet could be a madhouse at times , so we tended to go early or late night, use the Margaritaville overflow buffet , or used the regular or free breakfast room service (did this a couple times for the free OJ to mix with the Latitudes bubbly). Also used the free service on disembarkation day to avoid the assumed crowded buffet which worked out great. Bar service was frequent although we only had 7 drinks total so we just paid individually and extra tipped. All of the staff were very friendly from stewards to officers which just made the whole experience that much better. This NCL Escape crew is leagues above our past NCL cruise - and makes this ship tops in our book. I also want to note that many staff went out of their way to give excellent service to us - from MDR and specialty venue waitstaff to our room steward. I had obtained a good number of $5 bills that we used to give extra tips for service like this. On the laundry bag special day (Wednesday) we somehow managed to flip the do not disturb switch on versus the make -up room before we went out. I got back at 2 pm and changed it but feared that we'd probably get charged extra for the laundry as it had to be in by 3 pm and it was after 2 pm . Our steward got the laundry back the same evening when we got back from dinner 4 hrs later - and it was still just for $20. Not sure how that happened as it wasn't supposed to be back until Friday but maybe there wasn't much demand. We took shore excursions in most ports as we had double credits although all ports were very walkable. I took a couple hours to tour Portland via foot including a most excellent lobster roll at Highroller Lobster Co. We visited Acadia NP and ate lunch at the West St Cafe - an excellent choice and not busy versus other venues. At Saint John we did our own thing and toured around visiting local sites, the City Market , the Gravy Train Poutinere ...Halifax was also a walk-around after one tour was cancelled to the Maritime Museum, the Citadel and the Public Gardens. Disembarkation was also smooth - we had NCL transfers and our group was called early at 9:15 and were were on the bus at 10:15 . Finding the right bus in the slow moving queues at the MCT exit was probably the worst part but it was efficient. We still had to cool our heels at EWR for a few hours before our flight home. All in all a most excellent time was had! Read Less
Sail Date September 2019
By far the best cruise we have ever been on !! Normally we cruise with Royal Caribbean but will be sticking with NCL from now on. We travelled on Sept 22nd to Canada and New England and had an absolute ball. Fantastic ship, lovely food, ... Read More
By far the best cruise we have ever been on !! Normally we cruise with Royal Caribbean but will be sticking with NCL from now on. We travelled on Sept 22nd to Canada and New England and had an absolute ball. Fantastic ship, lovely food, excellent entertainment, the staff were fabulous and nothing was too much trouble for any of them. Alvin the cruise director is the best we’ve ever seen by far, so funny and really made everyone so welcome. The game shows were hilarious as were the 70s and 80s dancing comps. We had an aft facing balcony cabin, normally we would have a suite and spend a lot of time on the balcony, but because the entertainment was so good on the Escape we only used our cabin to sleep in ! I can’t really pick out any part of the cruise that was the best as the whole of it was fabulous and we really can’t wait to go back on this excellent ship. Read Less
Sail Date September 2019
NCL does an outstanding job of hiring. I'm not sure where they find all the smiling faces, but it sure makes for an enjoyable experience onboard. We took four excursions. Three of them were great (Lobster Boat, Carriage Ride in ... Read More
NCL does an outstanding job of hiring. I'm not sure where they find all the smiling faces, but it sure makes for an enjoyable experience onboard. We took four excursions. Three of them were great (Lobster Boat, Carriage Ride in Acadia, and Maple Syrup Tasting); one was only fair (Lunenburg). The later was just not to my interest, nothing actually wrong with the tour. We only went to one show onboard ("After Midnight") and it was excellent, high energy with a talented cast. The food was better than I expected. I would particularly recommend Moderno, but only if you're hungry. The specialty restaurants were very nice, but so were the complementary options. My favorite is the Manhattan room. There are many entertainment options onboard while at sea and while in port. If you have nothing to do, it's because you choose to do nothing--and that can be fun too. We will be taking another cruise on the Escape at the end of this month. Read Less
Sail Date September 2019
Most of our cruise was an excellent experience! A few negatives: the specialty restaurants and the luggage pickup at the terminal, as well as the shuttle to the airport! The service was great in all areas except for two of the three ... Read More
Most of our cruise was an excellent experience! A few negatives: the specialty restaurants and the luggage pickup at the terminal, as well as the shuttle to the airport! The service was great in all areas except for two of the three specialty restaurants. The food experiences were great except for, again, two of the three specialty restaurants. The excursion people were seldom available except in remote areas, and only at very limited hours. The four excursions were decent, although Halifax left a lot to be desired. Bar Harbor was definitely our favorite. NCL was great about sanitary conditions, but when one of the entertainers (magician) announced he had the flu, we were concerned. And, sure enough, my husband got sick on our last night, and now I have the same crud! Would I go on another NCL cruise? Although I enjoyed most of it, I cannot answer that right now! Read Less
Sail Date September 2019
I wanted to try a Norwegian cruise Line and thought that the Escape had everything to offer. Canada and New England was a perfect choice, especially if you're new to cruising. Great Ports , Portland, Bar Harbor, Saint John, and ... Read More
I wanted to try a Norwegian cruise Line and thought that the Escape had everything to offer. Canada and New England was a perfect choice, especially if you're new to cruising. Great Ports , Portland, Bar Harbor, Saint John, and Halifax. We especially liked Bar Harbor, where we tried Lobster roll, a great local dish. The ship had everything to offer, great entertainment, excellent food choice. It was a big ship but never felt crowded at all. I would definitely go again. As this was or first NCL cruise we booked again.Bar Harbor was a tendered port, with a very efficient process from getting to the site off the ship. The daily activity schedule had a lot of stuff for everyone, so you always had something to choose from. We preferred eating at a main dining room, as the buffet was always busy. Overall great service from Norwegian cruise line. Read Less
Sail Date September 2019
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the ... Read More
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the head of the bed. Family members with CPAP machines had to run extension cords across the entire room to be able to use their medical device. 2. Stateroom did not seem fully stocked. I found out halfway through the cruise that hand/body lotion is readily available but was never stocked in my room for no clear reason. 3. The food was one of the biggest disappointments. Many dishes came out cold, and the portions for the appetizers are laughable. The food taste was mediocre at best. In particular, the quality of the food at Orchid Garden is not tasty at all. The buffet has poor variety. Despite having a large space, each food station is duplicated, so there is really only half the selection. And attempts at cost-saving were obvious... other cruises have smoked salmon, and this cruise had salmon spread. The tikka masala was always some vegetable rather than chicken. Just a few examples. 4. Having to tender to ports is terrible, and I left with the sense that my cruise experience was diminished due to cost-saving decisions by the cruiseline. 2 ports were cancelled due to weather preventing safe use of tender boats, but other cruise boats were able to dock at those ports on the same day as their cruiselines booked the pier rather than resorting to using tender boats. At one of the ports we actually made it to, delays in the tendering process led to our group having to wait 3.5 hours after our arrival time to actually make it onto a tender boat, so the time available to actually enjoy the port was lessened. 5. When ports were canceled due to weather, the cruise staff revised the activity options. But all I could see were more sales and charged activities (wine/whisky tastings). It's bad enough to miss out on a port, but then to have the cruiseline only open up activities that you have to pay more for is ridiculous. 6. My cruise benefit was to save $50 per port on shore excursions, and I was unable to use that benefit as half the ports were canceled. I had unused "non-refundable" credit that I asked be applied to the service charge since I was unable to use it on a shore excursion, and I was told that wasn't allowed. If a port is canceled, I would hope the cruiseline would go out of their way to try and improve the experience rather than make it more frustrating. 7. The cruise staff was overall friendly but one staff member (female cruise staff member from USA) was rude. She was managing elevator use while it was restricted for 4 hours due to tender boats. 8. The layout of the boat is poorly planned. With disabled members in our party, it was frustrating to have to take elevators up to a certain floor to walk across the boat and then take another elevator down to get to the main dining hall (which is a location we needed to get to 1-2x every day). Read Less
Sail Date September 2019
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss ... Read More
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss them! The food was below average, the service was below average and there was nothing to do on the ship. We've taken 25 cruises and this was our 7th with NCL. The point is we've taken enough cruises to know you go with the flow. Sometimes you miss a port - it happens. We always love another sea day, but that wasn't the case this time. Prince Edward Island is the first port we missed and it was because we were tendering. The Captain said it was too windy and too dangerous. It was disappointing, but understandable - it was windy and waters were rough. So we had a sea day and headed to our next port. The next port was Saguenay and we were supposed to have been docked from 11:00 am to 8:00 pm. We arrived early, at 8:00, and there was no dock available. I surmised the Captain gave our dock away and agreed to tender because all of a sudden this became a tender port and the Captain said it was too windy and dangerous to stop. It was a little windy at 8:00 am, but what made everyone mad is: 1) we were supposed to have been docked - if we had docked, as planned, we would have go to stop at the port 2) it wasn't that windy, and by 9:00 am, there was no wind at all. It was the smoothest waters we had ever sailed. The Captain could have waited just a little while, and t we could have had our port. So we had 3 sea days in a row on a ship with absolutely nothing to do. Passengers were grouchy and staff was rude. And to add insult to injury, we received a refund of $15 per person for missing the two ports. What?! We paid over $300 in port taxes and missed half the ports. The port fees should have been fully refunded and an additional bigger refund for missing the ports. Rumor has it - there was an issue with the anchor and that was the real reason we missed two ports, but we'll never know. I wrote NCL a letter, and have only received a generic response they received my letter - still no direct response. NCL had opportunities to make this better and they missed every one of them. They lost a lot of customers over that, and I see they are in the headlines again today for a similar issue on the Spirit. Read Less
Sail Date September 2019
The whole point of this trip was to see Canadian ports. Norwegian massively let us down. Although there was only supposed to be one tender port, without explanation, there ended up being three, two of which the captain claimed the weather ... Read More
The whole point of this trip was to see Canadian ports. Norwegian massively let us down. Although there was only supposed to be one tender port, without explanation, there ended up being three, two of which the captain claimed the weather was too rough to visit. It didn't seem that windy or wavy to the passengers, and everyone on board was bummed out and bored. Other cruise ships were docked at the ports in these locations, but apparently Norwegian didn't consider this a priority. We would not have booked this cruise if we knew such an outcome was a possibility, yet other than a half-hearted apology, Norwegian has as of yet done nothing to compensate us for a ruined voyage. This ship was not made for three consecutive days at sea. All the dining venues were severely over-crowded, old people were eating at the buffet standing up, good luck getting a drink at the bars even with the drink package, and the only additional activities they added were for-pay ones such as shopping and gambling. Every spot on the ship was a zoo, as passengers were meant to be away on excursions instead of being corralled on board with nothing to do for an endless period. The food was edible but uninspiring. I didn't even gain weight as there was no temptation to overeat. We did enjoy Teppenyaki, Le Bistro and Moderno that were a small cut above regular dining.The entertainment was quite good, other than two of the evening shows being by one man, an Irish singer who was only mildly comedic the first time. I thought we were supposed to see Blazing Boots, but it didn't happen. The staff were almost universally nice, and our room had a lot of storage with a very comfortable bed. I could have been quite happy if they hadn't cut the itinerary in half. The highlight of our trip was getting off the boat in Quebec city. After three days without stepping foot on dry land, we practically kissed the grimy ground of the port terminal. Read Less
Sail Date September 2019
First time cruising in many years. Very impressed with friendliness of staff on board. Food was excellent t (I only ate in the dining room). No real concerns with waiting around in line. Generally short lines everywhere other than boarding ... Read More
First time cruising in many years. Very impressed with friendliness of staff on board. Food was excellent t (I only ate in the dining room). No real concerns with waiting around in line. Generally short lines everywhere other than boarding in Quebec City. Quebec I chose this itinerary as it features some excellent ports for bike riding. Connected with local bike shops in Charlottetown and Sydney to rent a road bike. Did a 70km route along the Confederation Trail in Charlottetown and 50km route Along the coastline in Sydney. E-bike tour in Halifax and mountain biking in Bar Harbour. On board environment is what you make of it. Want laid back, head to thermal suite or join a trivia session. Want late night activities head to Spinnaker lounge. Production shows very good. Others perfectly fine. The Gem is not the newest ship with loads to do for young families, but recent updates give it a new modern look. Read Less
Sail Date September 2019
After 18 NCL cruises we decided this was the worst one! The problem of being on so many cruises with NCL creates an automatic comparison on overall and on particular events. Lets face it the cruise director and his second banana are ... Read More
After 18 NCL cruises we decided this was the worst one! The problem of being on so many cruises with NCL creates an automatic comparison on overall and on particular events. Lets face it the cruise director and his second banana are beginners in training. The design of the Breakaway type ship does not help either. While the epic / pearl type had the Spinnakers for dancing and general use and many smaller sites The Breakaway type uses the Atrium for everything creating an unwanted congestion and tremendous lack of seating. Many of the events at the Atrium could have been done at the theater. The dancing / music selection/ bands/ singers/ dance classes were worst ever! If you compare Judy at the Pearl , her effort , her attention to details, her understanding of advice with these beginners there is NO COMPARISON.. The cruise director does not know how to do his job. Most if not all entertainments events were packed into a non functioning 45 min time. So how you develop the feel for dancing if you only get 10 songs? Variety does not means more entertainment! They teach a class of Latin music and then THERE IS NO MORE OF THAT MUSIC ON BOARD TO PRACTICE?..come on ... I brought my tablet on some empty places and danced on my own and after a while others joined in ?..Why do not play dancing music all the time at empty salons?..maybe because NCL does not makes money selling booze?. The food selection at the buffet was also inferior to ALL THE OTHER CRUISES.! At Moderno we found a new species of cows.. Filet mignon with veins and fat? The manager and food servers handled our complaints very well / but why cheat on the quality? Does the CEO wants more money? Probably this was the last cruise at NCL!.. sorry for that. Read Less
Sail Date September 2019
We were invited to go with a group of friends. We were a group of eight. This would be our first cruise. We spent a few days in NYC at Crown Plaza in Times Square. Hotel was okay, location was great! Though we all had downloaded the ... Read More
We were invited to go with a group of friends. We were a group of eight. This would be our first cruise. We spent a few days in NYC at Crown Plaza in Times Square. Hotel was okay, location was great! Though we all had downloaded the Norwegian app, we found out through some people we met the ship would be late. No notification from Norwegian about this. We delayed going to the port about two hours. We still had to wait two hours at the port with no where to sit in the heat. We were given a ticket for a drink or snack. Very uncomfortable, even painful for some of our group with back and hip issues. Boarding, finally, went smoothly. Our cabin was adequate and clean. Lots of activities. The food was just okay. Never really had a hot meal. Warm at best. The staff, especially the wait staff, was very good. The entertainment was good. Shore excursions were good, for the most part. We found we had a better time in port if we just "did our own thing". Then there was the disembarkation. We had paid, through Norwegian, for transportation to the airport. Thinking we would have a shuttle to the airport, as was the case from the airport to the hotel. No shuttle, just a row of buses, and no one knew where the buses were going. Port security even the bus drivers didn't know where they were supposed to be going. Lots of people, pushing and shoving, and yelling. It was beginning to get very ugly. We waited two hours for a bus to take us to the airport. Port security, I think, just finally told the bus drivers to take this group to LaGuardia and this group to JFK. It was total chaos and actually scary! As they let more people off the boat, the crowd grew larger and everyone was upset! I don't know if I will ever take another cruise, but if I do, Norwegian will be last choice. Read Less
Sail Date September 2019
We have been on many NCL cruises usually in a balcony cabin. NCL tends to nickel and dime its passengers on most items. Free perks are not really free as you are required to pay a 20% gratuity unlike Celebrity cruises where its totally ... Read More
We have been on many NCL cruises usually in a balcony cabin. NCL tends to nickel and dime its passengers on most items. Free perks are not really free as you are required to pay a 20% gratuity unlike Celebrity cruises where its totally free. Alcoholic beverage packages do not cover tee, coffee or water unlike Celebrity where you get a better deal covering all drinks for one competitive price. The last cruise we had on Breakaway, the disembarkation was a total disarray where the disembarkation passenger line wrapped around the ship. We decided to try Haven suite class cabin on Escape to see if its really worth the premium price. NCL does priority embarkation and disembarkation rather well for its Haven class passengers. You are escorted on and off the ship avoiding the long lines. Food in the Haven restaurant is very good especially the breakfast; as good or better than the specialty restaurents. However you dont get lobster even in suite class; you have to get it ala carte at the specialty steak restaurant for over $40 for the lobster alone. Most of the specialty restaurants are ala carte and the charges are rather expensive. Better go to a good restaurant on land. Tried the specialty French restaurant; ordered a T-bone steak which was on special and was served an end cut of something that was definitely not a T-bone. The Haven lounge charges for everything! Celebrity suite lounge serves everything free including snacks. Princess serves tea and coffee free. No food or drinks served on embarkation morning! Service is generally good. The concierges are excellent and take care of almost all your requests. In-suite food service is free whereas other cabins are charged $7.95 per order. The assistant maitre d takes care of all preorders for food intolerances. The $18 per day per passenger gratuity charge does not cover butler, concierge or beverage service. This is the highest of all the major cruise lines. Celebrity charges $17.50 and it includes everyone. We had to pay 20% gratuity for the beverage package. So did NCL not pay their beverage servers and instead told us to tip them? Disembarkation was almost a disaster. We were escorted off the ship but when we reached the terminal, the ground personnel told us priority luggage pickup was not available yet and the NCL rep there told us the same. After some confusion, we found out that the luggage was already ready for pickup. Then we could not find our luggage and the NCL rep there offered no assistance, just keep on looking. After half an hour we located one piece in another color coded section and not the priority section. Luckily found the second one way in the back of the priority section and made it to the airport in time to catch our flight back. So, not a good experience on NCL twice in a row for disembarkation. So, do you think we will choose NCL again?! Read Less
Sail Date September 2019
I choose this cruise to see fall colors and visit the Maine and Canadian ports, which were great. The cruise on the other had was not great for me. It was far too large of a ship, very crowded, and there were virtually no quiet spaces ... Read More
I choose this cruise to see fall colors and visit the Maine and Canadian ports, which were great. The cruise on the other had was not great for me. It was far too large of a ship, very crowded, and there were virtually no quiet spaces other than on our stateroom deck. I felt like I was trapped in a casino/shopping mall/disco, with far too many people. Positives: a great gym, with great staff. Excellent ports and shore excursions. Ship seemed entirely safe. Variety of food was great, and most of it was good considering they were feeding 4K+ a day. Negatives: - A staff member with a tambourine greeting us every morning in the main cafeteria (for breakfast), singing versions of "washy washy," to encourage hand-washing. This is racist and offensive. - There were problems in our stateroom that were not fixed, such as a USB port that did not work and a bathroom sink that could not hold water for hand washing of laundry. We told our steward, but these issues were never fixed. - We had to ask to have our bathroom cleaned. Staff came in to make the beds every day, but by Wednesday it was clear that the bathroom was not being cleaned very well, if at all. - Some of food was not great, and often served barely warm. - I traveled with a friend who can't walk very far, and sometimes there was no place for her to sit down when she needed to. Staff did not help her much, especially when she was getting off the boat. Read Less
Sail Date September 2019
Too crowded at times, not personalized, nothing out of the ordinary. We normally have at least have one night where lobster is offered in general dining on cruises with other carriers and it was not offered on NCL. We feel that NCL pushes ... Read More
Too crowded at times, not personalized, nothing out of the ordinary. We normally have at least have one night where lobster is offered in general dining on cruises with other carriers and it was not offered on NCL. We feel that NCL pushes specialty dining a lot to make more money rather than put money into regular dining. Regular dining was good, just not exceptional. We did always go to buffet dining for Breakfast but very crowded and no place to sit and the waiters were really not interested in serving us. We had to ask them for coffee, etc. They were not very friendly either. On other cruises the crew was always very friendly. etc. It just seemed like they were lacking in enthusiasm or whatever to wait on anyone. Maybe they are just too tired of waiting on everyone, too many people. It seemed that way all throughout the ship. Your cruise director was fantastic! Alvin was really the best! We urr were part of the Jimmy Sturr Polka Group and that was difficult also, since other than the last day of dancing, the room we had was way too small and crowded and not comfortable at all for the number of people in our group. It was not a safe environment at all! It felt like when y ou take a bunch of people and stuff them into a room and keep shoving them in until you can't get anymore in! Very disappointed in that!!! Read Less
Sail Date September 2019
There was a major problem on this cruise: SMOKE from disgusting cigarettes. There was smoke from the casino that permeated all 3 floors of the area by the restaurants, floors 6,7 & 8, by the Tobacco Rd bar (The cigar room was there), ... Read More
There was a major problem on this cruise: SMOKE from disgusting cigarettes. There was smoke from the casino that permeated all 3 floors of the area by the restaurants, floors 6,7 & 8, by the Tobacco Rd bar (The cigar room was there), by the jogging track where it went by a bar ( I was walking and had to breathe smoke), by the Le Bistro. Also there were not enough seats to listen to the guitarist by Tobacco Rd,and smoke by H2O bar and hot tub. We even smelt the dam smoke when I opened our balcony door. You could even smell the smoke in the Atrium area. When we got out of Le Bistro (which was mediocre and ridiculously small portions) the smoke hit you in the face. We would of spent more time gambling if it were not for the fact that it was hard to breathe with all of the smoke. When we were in the hot tub by the adult pool, young parents were bringing there below five year old's in there. There was nobody to supervise and watch for this and get them removed. I do not need to be in a hot tub with kids splashing. This ship was too crowded and had inadequate elevator service. You literally had to wait for multiple elevators to pass before there was enough room to squeeze in one. There was elevator congestion for most of the cruise. We did not have these problems on Celebrity and Royal Caribbean. We have been on ten cruises, 3 of them NCL. We will never take another unhealthy air NCL cruise. We have to wash the smoke smell out of out clothes. There was also the constant smell of dried urine from the toilet. I just searched the net and this another common complaint about the ship, in addition to the smoking. I constantly told the steward about it and he used cleaning supplies to mask the smell but it did not take care of the problem. I am going to add this to my social media postings, so potential cruiser's will know what they are getting into. NCL falls far short of Celebrity and Royal Caribbean. We will never plan a cruise on NCL again. Read Less
Sail Date September 2019
My sister and brother in-law talked my husband and me to join them on a cruise. We picked the NE and Canada hopefully to see fall foliage. A bit early for that but had great weather through out. We arrived a bit late so had to go ... Read More
My sister and brother in-law talked my husband and me to join them on a cruise. We picked the NE and Canada hopefully to see fall foliage. A bit early for that but had great weather through out. We arrived a bit late so had to go directly from airport to ship. We however got a nice view of New York from our ship. Statue of Liberty was breathtaking. Our stateroom with a balcony was very comfortable. We used the balcony a lot (as my sisters room was right next door). Wish we would've known there was storage room under the bed - our closet was packed! The entertainment on the ship was very good. The comedians were the best. Didn't care for the band that was supposed to sing renditions of my favorite bands. The Choir of Man was very good also. I personally would not do as many excursions again. Some got rather repetitious. I don't like long rides and I am not much of a history buff. I liked it better when we walked around the ports and talked to the people. Much more interesting! And the food - what can I say - they had everything I could possibly want. Also had lots of fun doing activities on the ship. Read Less
Sail Date September 2019
I chose this cruise because of the itinerary and thoroughly enjoyed every stop, especially St. John and Halifax. I can’t wait to go back. Service was very good. Food in the main dining rooms was, for the most part, only OK, but the ... Read More
I chose this cruise because of the itinerary and thoroughly enjoyed every stop, especially St. John and Halifax. I can’t wait to go back. Service was very good. Food in the main dining rooms was, for the most part, only OK, but the buffet was quite nice for breakfast and afternoon meals and snacks. I would like to have seen more berries and legumes for salads. Embarkation and disembarkation went very smoothly (we handled our own baggage). Easy off and on in ports of call as well. Our standard balcony cabin was adequate and clean. Shows were very good. While the itinerary was fantastic, the availability of shore excursions was limited. We were only able to book our top choice in one port and sometimes even our second choice was unavailable. That being said, our excursions did go very well. I would definitely do this cruise again or perhaps do the one way trip to Montreal or Quebec City. I was not sure that I would like cruising in cooler weather, but this was the nicest cruise I have ever been on! Read Less
Sail Date September 2019
We chose this cruise because we wanted to go to Bar Harbor Maine. We like sailing out of New York City. We were on the ship by 11:45 am. The ship was completely full and many times this presented a problem. There was plenty to do on the ... Read More
We chose this cruise because we wanted to go to Bar Harbor Maine. We like sailing out of New York City. We were on the ship by 11:45 am. The ship was completely full and many times this presented a problem. There was plenty to do on the ship with the entertainment being the best. I was happy that the casino had a non smoking section. The food at the restaurants was hit or miss. The only extra pay restaurant we went to was the Modeno and that was very good. The service was also so so. One things that really bothered me was because the ship was so crowed that people were waiting to get in the dining rooms and because of this, I felt like I was really rushed to finish my diner and leave. The other problem with the ship was the lines to get on the elevators. We had a balcony cabin that was kept very clean as was the rest of the ship. The week we were on the ship, Guy Harvey was on it with his daughter and they different types of presentations. He is the person that painted the hull of the ship. The Man of Choir show was the best show that we have seen on a cruise ship. We liked it so much that we saw it twice. We booked all four of our excursions with Norwegian and they were all good to very good. The cruise was not as good as an Alaskan cruise but I would still recommend it. Read Less
Sail Date September 2019
My travel agent suggested the NCL escape because I wanted a 7 day cruise not too far away from home Incase of an emergency. It was the perfect cruise for our honeymoon. My husband prefers just relaxing on a beach and I like going on ... Read More
My travel agent suggested the NCL escape because I wanted a 7 day cruise not too far away from home Incase of an emergency. It was the perfect cruise for our honeymoon. My husband prefers just relaxing on a beach and I like going on excursions and learning about different places. It was both relaxing and educational. A lot of bus tours so my husband was able to nap while I took in the sights and history of New England/Canada. The thing I was expecting and loved a lot was the selection of activities I can do while my husband was sleeping. The crew was amazing!!!! They all went above and beyond and made me laugh and smile. I was worried about my husband drinking too much and asked that they water his drinks down but the bartender said no worries we have wheel chairs for these type of situations, they were not kidding I did witness someone get wheeled down early morning. The crew was speedy and professional about it. I was able to have a great time thanks to the cruise director entertainment. It’s almost as they plan for these things to happen. The salon and spa was super relaxing. The food was amazing, the entertainment was top notch, the music was on point. Only few cons were packed elevators on sea days, communication barriers (that’s my own fault, I’m hard of hearing) and food temperatures at some restaurants. But overall I had a great time and the cons are things I can deal with. Read Less
Sail Date September 2019
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