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3 Helpful Votes
Sail Date: October 2018
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ... Read More
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ship, but very well maintained and not as big as some of the newer additions. The excursions were good, well organized and worth the money. I especially enjoyed the tours of Acadia National Park and, the one of the Vanderbilt mansions in Long Island. Our guide was super and the houses were exquisite. Our stateroom was good, with adequate space and very hard working staff. I enjoyed the live music, especially the guitarist, Angel. The passengers seemed to be a lot more friendly than on a Disney Cruise and we certainly didn't miss the plethora of children to be endured on the DCL! . On the other hand, the embarkation and debarkation processes were not handled as well as Disney, and the immigration Process was very poorly executed. The one show we attended was not up to Disney's standard, the food was only fair, except in the specialty restaurants for Italian food and the restaurant, Cagney's for steaks, etc.; and we missed the split bathrooms offered on the DCL. But all in all it was a lovely, if cold, cruise and we were very glad that we took it. Read Less
1 Helpful Vote
Sail Date: October 2018
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER ... Read More
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER cruise on this cruise line ever again. After reading the negative reviews on this site, I really did want to give Norwegian a fair shot and form my own opinion because to be honest I don't need 5 star. However, with Norwegian, no better than 2 star and overpriced. Prior to beginning our cruise, we traveled to Quebec City 2 days beforehand because we wanted to explore the city and its surrounding area. Let me tell you Quebec City is so charming!!! If you are considering a vacation, I highly recommend you travel to Quebec because the area is just wonderful. On the day of our cruise, we were advised by our hotel we could either walk to the pier or take a cab. The day was nice so we opted to walk, BIG MISTAKE. Others like us experienced the same mistake as well. In Quebec, there are two (2) areas the ship can dock at. The first area is easily accessible but the other is located on the opposite side of the railroad tracks that is to be quite honest dangerous to walk to because there is no side walk that wraps around all the way to the boat so you are forced to walk on the street. VERY DANGEROUS. We seen families with small children walking in the street to and from the boat prior to us leaving on our cruise. When we arrived finally to the boat to check in for our cruise, it was complete mayhem with no signage anywhere. There were several open areas of the large tent to enter but some were for security, passengers leaving the prior cruise, and new passengers coming in for the new cruise. Again, complete mayhem! We walked to this gentleman at one section of the tent to ask him where do we go to check in when he screamed at us "GO AWAY"!!!! I was furious and tried to explain to him all we need to know is where do we go to check in at which time he screamed at the top of his lungs again "GO AWAY, GO AWAY, JUST GO AWAY". I was so furious at him I literally gave him a mouth full and walked away eventually finding the check in spot. When we found the check in spot, I immediately informed a Norwegian rep how we were treated and essentially ignored so I posted on Twitter 3 tweets of my experience with Norwegian, including Norwegian Cruise Lines, and my room #. Of course not one person from Norwegian has yet to contact me. Now mind you I paid about $3,500 to Norwegian for our cruise and 3 excursions so I did not appreciate being ignored or being contacted by Norwegian one bit. After we checked in, we proceeded to the boat and everything else fell into place. Below are my comments regarding everything else: Mid-Ship Balcony Room: Small but very nice. The Steward kept it clean daily and ensured we had ice filled daily. The TV in the room, however, was terrible. Hardly any channels to watch for free. We had about 5 or 6 dedicated Norwegian channels (i.e. camera of ship cruising the ocean, dedicated Cariloha sheet channel, programs of on board activities, etc...). The remaining channels were news, sports, and 2 movie channels that played the same movies all 7 days long. If you wanted to watch a pay per view, that was going to cost you $10.00 a movie! Buffet: OMG, please dear god do not eat at the buffet. The food was the worst. On Royal Caribbean you have several food stations to go to such as salad bar, Asian, desert, etc...On Norwegian, you have the same food EVERYDAY in all locations. The food was dry and looked horrible as if they save it from prior cruises. When I poured ranch dressing on my salad it flowed out just like water and tasted like it! O'Sheas Restaurant: Actually, very good. Burgers were great and the sandwiches were terrific. Fine Dining Areas: Not bad but nothing special. Food was restaurant quality at best. Pay Restaurants: We did not do because we figured we paid them enough. Cleanliness: Average. Everyday, we would see old drink glasses and wine bottles either on the stairs or outside that were not picked up for days. Literally! Shows: Average at best. Julie Bar the comedian was the best. Elements show was HORRIBLE. You walked out of that showing asking yourself "what was it about"? Port Stops: Sydney, Nova Scotia (Loved it); St. Johns Bay, Nova Scotia (We did not stop due to bad weather); Hallifax, Nova Scotia (Loved it, including Peggy's Cove); Bar Harbor, Maine (Loved it!!!). Tours: We took a tour while in Quebec, Peggy's Cove from Hallifax, and Bar Harbor and all were terrific. Each tour had primarily senior citizens who were severely challenged in walking so at times it seemed it took longer just getting on the bus than the actual tour itself. Disembarkation: Surprisingly, went very well. Take this review for what it is worth. It's honest feedback. If you have a chose between Norwegian and another cruise line, pick Princess or Royal Caribbean. Read Less
Sail Date: October 2018
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that ... Read More
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that everywhere you turn, they are charging extra for things that used to be complimentary. Maybe we are getting more critical after having been on several cruises, but this had definitely gone downhill in our opinion. We felt that the food in the dining rooms had dropped in quality and selection. Mediocre at best. Dress code now seems non-existent in dining areas. It seems like they are constantly trying to promote or sell something - raffle tickets, etc. The ship design seems to be disorganised. The layout is not as user friendly as other ships that we have been on. On the plus side, our cabin steward was great. One of the best we have had. We like NCL because of their itineraries and freestyle dining options. We have placed a deposit for a future NCL cruise, but will definitely also be looking at other cruise lines for future cruises. Read Less
3 Helpful Votes
Sail Date: October 2018
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo ... Read More
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo beautiful and lots of fall colors. Weather is a huge factor for this cruise. We were prepared with our coats, hats, scarves and gloves. But had St. John cancelled and had to stay on the ship due to gale force winds. This time of year is huge with wind, chances of rain and we even had some snow flurries one day. So be prepared for alittle disappointment due to weather not the cruise lines fault. The ship was nice and clean, staff great but entertainment was the worst I’ve seen on five Norwegian cruises. Only saving grace was Jose and Patty. Food was good. I believe they’ve shifted the great food to the specialty restaurants so main dining is good but not great. But we aren’t picky at all. Read Less
1 Helpful Vote
Sail Date: October 2018
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his ... Read More
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his massage, plus his therapist tried to do upsell in the middle of his massage. It made it to where he couldn’t relax after that. When getting a massage a person does not want to think about money. I feel that the therapists realize that the client is in a vulnerable position and tries to take advantage of that. Second, was with a CruiseNext staff member. As a Platinum Plus Latitudes member, I have cruised with NCL many times. Usually more than once a year. I was not invited to the Dinner with The Officers, Behind the Scenes Tour, or The Private Cocktail Party. Since this was my first time on the Dawn, I was looking forward to these events. When I went to inquire at the CruiseNext office, the assistant there was quite condescending to me. When I said it was not making me feel like a very welcome guest, she continued to berate and tell me all that I was doing wrong. I did share this with Tony, the Hotel Director, and he seemed to take this very seriously and I am happy with his response. Pedro Sera, our Cruise Director, was one of the best, if not the best we’ve had. He made the whole cruise go seamlessly smooth. We were amazed at the amount of participation that Pedro had during the events. Bravo!! Thank you, Pedro & Tony. We have never had any complaints about the food on NCL, but this cruise consistently was above and beyond expectations. Many compliments to the chef and his staff. Awesome job!! Read Less
Sail Date: October 2018
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout ... Read More
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout remains quirky. That said, by day 2 it was easy to figure out where everything was and the best way to get their. Next the staff, start to finish, outstanding. El, Nathaniel, Layla at Gatsby's simply made our cruise with their tremendous service and warm greetings. Also, the guitar player, Rob Ondras as a consumate performer who had a wide range of songs. We ate at all of the specialty restaurants and had good to great food. We ate at two of the main dining rooms, Aqua and Venetian and enjoyed both meals. Venetian is very large so we preferred Aqua for a more intimate experience. Now for the "suite-life". This completely changes the dynamics of cruising. We were in cabin 12030 what included a balcony and floor to ceiling windows. We had a couch and two chairs so if we wanted to read, relax, and watch the water go by, we had a great view at all times. Next our concierge, Roel, was great. At check-in, he whisked us onto the ship and brought us to Cagney's for lunch. As the Dawn does not have a Haven, suite passengers have Cagney's or Moderno's for lunch and breakfast. These amenities and priority boarding and disembarking, plus the little treats left every night, makes for an elevated experience. Finally , we enjoyed each port and each port was unique. Quebec is a charming, old world city with plenty to see and do. Sydney was a quite little stop with a great Irish pub and a charming local tour. Halifax has Peggy's Cover which is not to be missed, and Bar Harbour included a great local lunch and then a gentle hike around Acadia National Park. In summary, bundle up, get in the spirit, and you will love this ship and ports. Read Less
3 Helpful Votes
Sail Date: October 2018
We were looking forward to cruise as the last cruise we took was several years ago. We were looking forward to the freestyle dining and we bought the thermal suite package which was good value and lovely. The public areas are garish ... Read More
We were looking forward to cruise as the last cruise we took was several years ago. We were looking forward to the freestyle dining and we bought the thermal suite package which was good value and lovely. The public areas are garish and dated and though our cabin was small, it was comfortable. It had only one outlet, but we did not mind. Embarking was smooth and we were excited for an autumn cruise. The crew. I know they work hard and are understaffed. However, it was not that the crew was inattentive; they were snarky and went out of their way to be unhelpful. There were eye rolls, wrong information and shoulder shrugs when asking for assistance or a question. I have never seen employees look so annoyed and contemptuous. We were unable to dock at Prince Edward Island because of terrible storms. They seemed not to be able to cope with change in schedule and not many things to take place of docking. We did not buy the private dining plan and the good was mediocre. Think Holiday Inn. Not terrible but not tasty and often served barely warm and not with a smile to be sure. There may have been a different experience if we had bought the private package. Because we were not able to port, I had to buy internet to deal with a family emergency at home. It was so slow when it worked and I bought 2 packages worth over 200.00 to connect a few times. It was difficult to turn off and if you had downloaded to 2 devices it often charged double time. Again, I had no choice as this was option as unable to port. If you know you will not need to connect with mainland for any reason, this won’t be an issue for you. I took this cruise with a friend hoping to convince my husband, who is no fan of cruise ships, that this was an option for South America as opposed to a smaller ship. I was also hoping to like it enough to treat extended family to a cruise as they live next to a port and it would be easier to do that then fly them to our home. This may still be an option, but definitely not with NCL. If you are thinking about a foliage cruise or visiting Nova Scotia I would recommend it as it is beautiful. However, do not take NCL. Read Less
Sail Date: October 2018
We enjoyed the ship but didn’t like the casual. Dining. People were still wearing the same clothes they put on in the morning.we had a drinks package but it didn’t include coffee. This was very petty. We enjoyed the amount of ... Read More
We enjoyed the ship but didn’t like the casual. Dining. People were still wearing the same clothes they put on in the morning.we had a drinks package but it didn’t include coffee. This was very petty. We enjoyed the amount of restaurants that were available with any extra cost. Disembarking was a disaster. This was the 1st time we had opted to tcarrying our own cases off. Our cabin was on 5 but we hasp to carry our heavy suit cases up to 7 just to join the Queue. The ship was not what I expected. The piano bar was the best place on the ship. We had a day an extra day at sea due to rough sea, we had no communication from anyone about any on board credit being added to our account. We have alway gone with Celebrity and we will continue to go with this company Read Less
Sail Date: October 2018
This was our 10th cruise overall, 6th on NCL. We had strayed from NCL recently just to make sure that it really was the best option for us, and we are convinced! We'll be staying with NCL from now on. It was like being back home! ... Read More
This was our 10th cruise overall, 6th on NCL. We had strayed from NCL recently just to make sure that it really was the best option for us, and we are convinced! We'll be staying with NCL from now on. It was like being back home! Embarkation: SUPER smooth and easy. We had a 12-12:30 check-in in Boston. We got there at 11:50 after returning a rental car at Enterprise in the Westin (walking distance to the port, though not for everyone). We were checked in and aboard the ship at 12:11. It would have been nice to have the gym open, but we had to wait until after the Muster Drill so we just toured the ship and ate. Our rooms were ready before 2, which is earlier than we're used to so that was a bonus. Bar Harbor: Beautiful port, but it poured the whole time we were on our Lulu Lobster excursion. Still highly recommend Lulu and they made it an enjoyable trip despite the crappy weather. Halifax: We had went to Peggy's Cove 4 years ago so opted for Mahone Bay and Lunenburg this time with Halifax Taxi Tours (which we've used before). Nothing wrong with the tour company, but we should have did something else as we weren't impressed with the locale. The colors were beautiful, though! The downtown port area is very nice and everything was open. Sydney: Amazing craft area right in front of where we docked. You really need to book something in this port and we did the Bras D'Or Lakes and Baddeck Tour with Blue Thistle and highly recommend it. Sean was awesome! Somewhat disappointing was that a lot of the Mom and Pop places were already closed for the season. Sean said that the town of Sydney isn't 100% committed to cruisers yet so they close early, but they'll get there. PEI: Unfortunately, PEI closed their port due to ROUGH weather. NCL made the most of it and revised the itinerary for the day, but there's only so much you can do at the last minute. The only bad thing was that the crew member handing out tender tickets had no idea that we weren't stopping and mass confusion was about to happen. They went the extra mile, IMO, and made sure that everyone was as comfortable as possible with 16' waves and 70mph winds. Our excursion with Target Tours was refunded immediately without me even having to contact them. Saguenay: AMAZING welcome getting off the boat! Homemade blueberry pie, huge welcoming committee, absolutely one of the best welcomes we ever experienced. We toured the area with Saguenay Guided Tours and recommend them. They supplied lots of tasty treats, too. Debarkation: Easy peasy EXCEPT getting a taxi to take us to the Hilton to get a car. No fault of NCL, just poor planning from the port. We had to wait for over an hour and we were one of the first 200 people off the ship. Overall, the food was much improved vs other NCL cruises. We had the 3-meal dining package - Moderno 2x and Los Lobos 1x. All were excellent. Daniel in Moderno is awesome and kept the pineapple coming! Our room was as we expected, small, but clean and comfortable. Our room steward was like a ghost....he did an awesome job and was in and out quickly so we hardly ever saw him (but could get ahold of him if we needed to). They gym was adequate, though 2 of the 3 recumbent bikes were Out of Order. Everyone on the ship was friendly and helpful. We bought 4 more CruiseNext deposits and opened up a credit card for even more OB credit. We also came out ahead in the casino by playing slots so that was a bonus. The Elements show was OUTSTANDING, best we've ever saw. Julie Barr, the comedian, was funny and personable. The magician was also very good. Fall colors were great, as long as you got away from the water. Don't expect beautiful colors from the ship, which is why you take excursions. NCL did not dissapoint us and we'll be sailing again in March! The line may not be what everyone wants, but it certainly dots every i and crosses every t for us. Read Less
1 Helpful Vote
Sail Date: October 2018
We have sailed with Norwegian seven times before this cruise to New England and Canada. We have done this cruise from New York but did not get to experience Prince Edward Island. Sadly we didn't get there this time either. Weather ... Read More
We have sailed with Norwegian seven times before this cruise to New England and Canada. We have done this cruise from New York but did not get to experience Prince Edward Island. Sadly we didn't get there this time either. Weather cancelled our successfully entry into this port. Thankfully, the crew was very skillful in navigating through the storm with its 85 mph winds and 20 foot seas. The colors we were able to see showed us God's palette of many hues and shades. It was simply marvelous. From the ship's captain, to his crew, to all those who served us, the experience couldn't have been better. Who knew when we sailed from Boston a storm was brewing in the St. Lawrence Seaway. All in all the three of us had a wonderful time. We even found out how ware tight the bathrooms are when you are trying to take a shower in 20-foot seas. Read Less
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