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8 Norwegian (NCL) British Columbia Cruise Reviews

Our cabin was awesome and we really enjoyed having a balcony. Entertainment in the theatre was really quite good, and the group that played every night in the Observation lounge were excellent, but the rest of the music was only fair, ... Read More
Our cabin was awesome and we really enjoyed having a balcony. Entertainment in the theatre was really quite good, and the group that played every night in the Observation lounge were excellent, but the rest of the music was only fair, especially the guitar player and the piano player. I enjoy Free-Style Dining, but Free-Style Cruising is too much ! Jeans and stained Auto-Body T-shirts in the dining room should not be acceptable. I am on a luxury liner and would like to feel that I am on a luxury vacation. I don't need formal nights, but insisting on smart casual would be far better than what we saw on this cruise. I am not a snob, but I really felt this was inappropriate. We sailed Norwegian in the Baltic a few years ago and loved it. Whether Norwegian has gone down-hill, or just this ship, I am not sure. The food was passable only, with few choices and mostly the same choices every night. I do not go to the specialty restaurants as I feel the main dining rooms should be wonderful as well, and up to this cruise, which is our 10th cruise, I have previously been very satisfied. This is the first negative review I have ever written about a cruise. The port of Astoria should not be a port that cruiseships stop at. Waste of time. Why not Seattle ?? We also had to line up for 1.5 hours to get onto the ship - terrible - never experienced that before, either. Hopefully Norwegian will pull up their socks, but I will never know, because I won't sail Norwegian again. Read Less
Sail Date September 2013
This was our first Norwegian experience and our last. The free style dining is reminiscent of a night out at Applebees...with long lines and pagers as you wait to be seated with a different waiter each night in the main dining ... Read More
This was our first Norwegian experience and our last. The free style dining is reminiscent of a night out at Applebees...with long lines and pagers as you wait to be seated with a different waiter each night in the main dining room(especially problematic for someone with food allergies). The food was subpar with many desserts looking like they were taken out of a box from a store and cut up in slices. The calzone appeared to be microwaved and pre-made. The prime rib was grilled and dried out...the shrimp also appeared to be pre-cooked and microwaved. The buffet was the same food every day and overcrowded, with no trays to juggle your drinks and plates on. The chocolate night also had the same appearance of store bought brownies and store bought cakes and pies. There were no cookies or finger sandwiches offered. If you wanted a fresh berry of any kind you were out of luck. The food was so marginal we hesitated to try an upscale restaurant to see if it might be better. The boat had old tvs that had very limited channel selections....on other ships you could rent movies or go to a movie theater...not so here. The ship has no indoor pool so if the weather is bad you have no other option. The jacuzzis were crowded and allowed children in them (something I have never seen on any other cruise line). There was no full menu for room service and there was a definite language barrier with the cabin steward. The entertainment was fairly good, but having seen ice skating shows, acrobats and other variety show options on other cruise lines sit still did not measure up to other experiences. The ship was clearly overcrowded and the center atrium area reminded me of the old elementary multi-purpose room .... guest service, the tour excursion desk, the future cruise office, coffee shop....central meeting area...night club...gift shop and outside tables were all crammed into a small space. Upstairs on the floor above there were 2 restaurants that spanned the walkway so you had to walk through them to get from one side of the ship to the other....during the day one doubled as an arts and craft area. The real telling level of concern about your Norwegian experience was that there was no client feedback survey at the end. So it appeared that this line doesn't want any feedback to use to enhance the future traveler's experience. My advice...if you are looking for a bargain and don't care about having more elaborate food or entertainment experience than ...you can give it a whirl...but be warned....you may still be disappointed. As for us...we will avoid this line...opt to not cruise like a norwegian and choose others that we have been more than happy with. Read Less
Sail Date May 2013
Let me first say that I am a firm believer that there is rarely ever a BAD cruise - I'm away from work, not having to cook or clean and getting to see places that I've never seen before. I have sailed 3 times with Princess and ... Read More
Let me first say that I am a firm believer that there is rarely ever a BAD cruise - I'm away from work, not having to cook or clean and getting to see places that I've never seen before. I have sailed 3 times with Princess and this was our 3rd time with Norwegian. My husband and I normally travel with friends that we met on our first cruise and this cruise was no exception. I have to say that all 4 of us were disappointed. I knew going into this cruise that it was a repositioning cruise and a trade-off for the lower price would possibly be some concessions on excursions to pick from at ports that don't get alot of cruise travel except for repositioning time. I have to say that I will think long and hard before booking another repositioning cruise. You need to keep in mind that some things that are advertised as a ship feature or part of their normal cruise package may not be available on this special voyage. For example - I was really looking forward to being able to attend the murder mystery lunch. I'm sorry - not being done on this cruise. The weather didn't help this cruise - unseasonably cool several days which also happened to be the sea days.....Not very many activities planned for all the people that thought they were going to be able to spend their sea days outside. I found myself laying on my bed in the room and watching TV or napping the whole day. This was our first time in Los Angeles and not knowing the area, booked our pre-night stay with Norwegian at one of their hotels they are partnered with. A few months before the cruise - we received notice that the hotel had been changed. The hotel stay was OK - the rooms were fine - but I had originally booked a hotel close to the beach and lots of restaurants and activities close. This hotel was an airport hotel - only the high price restaurant in the hotel to choose from with a few Taco Bells, McDonalds, etc a few blocks away. The rest of the area was more of a commerical, warehouse area so nowhere to walk or entertain yourself. With the hotel reservation also came a transfer to the ship. We received a letter from Norwegian in our room telling us the procedure. Leave our bags in the room at 11:00AM, they would be picked up and brought to the lobby where we could verify they were there and then would be put on the bus for our transfer. At 11AM we went to the lobby to wait, and to wait, and to wait until finally a lady with a Norwegian scarf finally showed up with a clipboard and was wandering the lobby. We went to her, she crossed off our names and told us to go to the bus. Still no signs of our bags. Finally we got a bellman to go to our room to check on the bags because of course we had checked out and turned in our room keys.......there they sat......no one picking them up and I'm sure would still be sitting there if we hadn't checked. We lugged them downstairs and to the bus ourselves. There were several other guests wandering the lobby also wondering what to do, who after seeing us get our luggage ended up doing the same thing. The Norwegian representative just laughed and said everything would definitely be an improvement from here which I didn't find very professional or funny under the circumstances knowing that if we hadn't checked - we would have sailed away with no luggage. Normally I find Norwegian's check in process quick and painless. This time we waited and we waited because the computers went down several times......Previous to sailing we had received 2 or 3 phone calls asking us to not be there before 1PM to help with congestion. I'm thinking that CAUSED more congestion having everyone arrive at once. After standing in line again after checking in to get on the ship - they were letting people get on the ship with group numbers.......half the people waiting had not been given group numbers so confusion and unhappiness was everywhere. The Pearl is a beautiful ship - I think it is the prettiest ship I have sailed on. The colors are beautiful, the artwork in the halls are attractive and just the feel of the whole ship is nice. The other Norwegian ships that I have sailed on are the Spirit and the Epic so this ship was nothing like them and a little hard to get used to. One of the reasons that we had made the switch from Princess to Norwegian was the entertainment. We had found that the entertainment on Norwegian was just a notch above Princess except for the Epic which of course was head and shoulders above anything we had seen on Princess. The entertainment on this ship was overall average to a little above. The Norwegian singers and dancers were a little painful to watch and listen to sometimes but they were trying hard. Sharkbait was great - I would have watched their show again and again. Les Langhorst(spelling) was a very enjoyable show. I slept through Second City and the comedian was not very good but in his defense - was not getting alot of help from the crowd. We ended each evening listening to Arvin and Emily. I remembered them from the Spiriti and just as enjoyable on this ship with a good following each evening. When cruising on the Spirit and Epic - the cruise director was seen everywhere, even on the immense Epic everywhere I turned I found him - chatting with cruisers and making himself available. On this cruise, I saw Pedro after each of the performances in the theatre - that's it. Dining - We love freestyle dining - we like to be able to eat whenever we like with whomever we care to eat with. This was the first Norwegian cruise that we had been on that actually it was asked by the dining room staff whether you minded being seated with others. I remember on the Spirit and Epic - we had mentioned one evening that we wouldn't mind sitting with others and they looked at us like we had said something crazy. This is the first time ever on a Norwegian ship we had to wait to be seated with the pagers. We like to dress for dinner so always went to dinner in the Summer Palace since that was said to be the dining room for people who wished to dress a little more formally. The way the Summer Palace is arranged - their front doors are located at the bottom of a flight of steps with the dining room people standing at the top with their stand and pagers to be handed out. Also right here was the public restrooms, elevators and the stairway so no matter where you stood you were in the way. The dining room food was fine - we can always find something that we like and this was no exception. One night we ate in La Cucina and enjoyed the food there immensely. Breakfast we always ate in the buffet - typical cruise buffet food with the crowds of people milling everywhere and tables hard to find. For some reason I felt that there were alot of inconsiderate, rude cruisers on this trip. Maybe it was just me and not enjoying the cruise at the level I normally do but I saw alot of butting in line, not stepping aside when you met them in the hall and walking 3 across, etc. We ate lunch in the Blue Lagoon once on one of the sea days. I felt sorry for the dining room staff - they were running as fast as they could but still not giving very good service. The food was mediocre so we never went back. Our state room was a balcony room that adjoined our friends room. Rather small as balcony rooms go but ok - it helped we kept out adjoining room door open alot of the time to make it feel bigger. Our steward was good - always friendly when we met in the halls and the room was kept clean as needed. That is one comparison that I have between Princess and Norwegian. It seemed on Princess that your room steward was always found in the hallway waiting for any requests you might have and if you left your room for a few minutes - they would run in there and tidy while you were gone. I have noticed on all Norwegian ships that you get your morning cleanup and your evening turn-down but you normally don't find your steward roaming the halls in case you need anything special and there is not extra cleaning done other than the norm. The biggest reason for the cruises we pick are the ports. I've never understood the people that travel all the way to Europe to stay on the ship the whole time and enjoy it because they have the ship to themselves. These were all ports that we had not been to so was excited to get off the shp and explore. Los Angeles - Embarkation........We hired a private tour guide that picked us up at the airport with our baggage and gave us a 6 hour tour of LA with all the normal tourist spots. None of us had been to LA before, we covered lots of ground and then was delivered to the hotel that I mentioned earlier. San Francisco - We hired a private guide for that day. Again - we covered alot of the San Francisco highlights with a trolley car ride - Lombard street - Golden Gate bridge and Bay Bridge ( we ran across the bridge to visit Berkley and see the area where our friends had gone to school 35 years ago), downtown area, lunch at Tommy's and a visit to Coit Tower and Fisherman's Wharf. It was a good day with good weather and we enjoyed it. Astoria - We took a Norwegian excursion to Seaside and Cannon Beach. We enjoyed the excursion and felt it was worth the money even though it was basically just a bus ride to the various areas with the guide telling us a few things as we drove. Victoria - We did the CVS Hop on/Hop Off bus. We hit the highlights of Victoria, walked around the Empress Hotel area, ate lunch and shopped. Another good weather day and enjoyable. Nanaimo - This is a port that probably shouldn't be scheduled by Norwegian. It is one of those places where the people try really hard but there just isn't much to see there in my opinion. We took the Norwegian excursion that went to the Cranberry farm and then the downtown gallery just basically because we couldn't find anything to do privately that we thought we would enjoy. I learned alot at the Cranberry farm - dropping us off downtown to go to the gallery was rather a waste of time because they didn't give us enough time to really do anything. We were back at the ship after the excursion by 1PM - could have ridden the bus back into town to wander around but we had seen nothing that intrigued us enough to want to do that. Disembarking in Vancouver was very easy - we just did the walk off on your own - grabbed a cab which took us to our hotel that we had again booked through Norwegian and then took a city tour of Vancouver the rest of the day. Was very impressed with Vancouver and would go there again. I did have one spa treatment on the ship the afternoon of the Nanaimo port. It was the advertised 20/20/20 special which I enjoyed alot and have to say that I didn't feel like the spa staff tried to hard sell me on product as much as I have had in the past. Going into this cruise - we all thought we would book the thermal suite for the week. Right after we embarked - we went to the spa to check it out and see if we wanted to do it. I asked if we could look at it to make our decision. Don't do that! You will be stuck taking a tour of the whole spa and fitness area with a stop and small lecture in each room that took over an hour. After looking at the thermal suite we were afraid that it would be hard to find loungers for all 4 of us in the coed area so we decided against booking. The next day was a sea day and we were so bored - we went back there to look again to decide if we had changed our mind. 3 ladies were leaving as we were standing at the desk who had bought the package and told us that it was the usual "chair hog" saga that is normally found around the pool but now moved to the thermal suite. I think if you were with a group of people all the same sex where you could use the male or female side of the suite it might be worth it. Those areas didn't seem to be busy. The coed section with the heated tile loungers, pool and hot tub seemed to be full most of the time with the usual towel and book thrown over the chair to "save". As I mentioned before - there is normally never a BAD cruise but this cruise definitely ranks in 6th place with the other 5 cruises that I have done. Maybe it's time for me to try another cruise line and see if I will appreciate Norwegian more after an absence. They still have alot of good things going for them - this cruise just didn't hit the mark for overall enjoyment. Read Less
Sail Date May 2013
Boarded the May mini cruise with high expectations. I think this is where I went wrong. Ship was very crowded. Went to our "Freestyle" dinner at Tzar the first night. As it happens so did everyone else. We stood in line for 15 ... Read More
Boarded the May mini cruise with high expectations. I think this is where I went wrong. Ship was very crowded. Went to our "Freestyle" dinner at Tzar the first night. As it happens so did everyone else. We stood in line for 15 minutes only to be greeted by a hostess who handed us a pager and told us to return in a half an hour. Once we got into the dining room it was very loud and crowded. The service waa less than spectacular. Picture your average hotel wedding reception service. The food was average and took forever to be served. We left before desert since we couldn't stand to sit there a minute longer. We took the rest of our meals at the crowded buffet who's food was no better but was faster and the variety better. If you want to find good food on this ship head to The Grill for lunch.I mentioned the bad service to a NCL rep upon our return and he claimed that the service and crowd control is better on te 7+ day cruises. How is this possible when our same staff cleared us off the ship and started a 7 day cruise the same day. Do they magically start offering the new cruisers better service? I think not.When we arrived our room steward knocked and entered our room no less than four times the first hour. We finally put up the Do not disturb sign. Then we had a strange male steward knock on our door twice saying our friends ordered us a pillow. We had no friends on the cruise. Our steward also pushed our suitcases to the back and hid a plastic bag of fresh linens under our bed. I guess she wanted to save time when we left.We were on a tight budget and were happy to have the $35 on board credit. We only had one cocktail and had to leave behind some precious photos in the gallery because of the cost. When we went to leave I looked for my final statement since I knew I went a little over. I could not find the statement so I called te front desk. She informed me that we had a $46 CREDIT!! I asked her how was this posible. Apparently the cruise line had charged the three of us $23 per person Alaska tax even though we were not going to Alaska. Somewher along the way they put the credir on our account and never told us. I was in tears...we passed up so much, the drinks, better meals in the nicer dining rooms and of course our photos were now gone forever. They would not give me the credit back but said they would be mailing a check. It's been 11 days and still no check.Please don't believe the easy disembarkation process. We were told not to get in line due to a delay in customs. We stood in line for an hour only to find the delay was not with customs but the single NCL employee trying to check everyone off the ship. I don't understand the reason to lie to us about it. I would suggest to anyone using NCL to hold onto your bags and walk them off yourself. It's much faster and safer if you are hoping to catch a flight.On a positive note we took our 8 year daughter who lived in the kids club. The staff is very professional and she had a great time. Ports of Nanaimo and Victoria were wonderful.Will think long and hard about using NCL again. A cruise should be a luxury experience not the type of service you would have gotten if you would have just stayed home. Read Less
Sail Date May 2013
The Entertainment in the Stardust Theatre and the Spinnaker was great! We went to all the shows and was pleasantly surprised at the production value of the entertainment. There were a few misses here and there but for the shows that was ... Read More
The Entertainment in the Stardust Theatre and the Spinnaker was great! We went to all the shows and was pleasantly surprised at the production value of the entertainment. There were a few misses here and there but for the shows that was well rehearsed, it was clear that the cast was very talented. I had a lot of issues with this cruise but it might have been isolated. Our balcony room had a door that didn't lock properly and one night it popped open slamming itself against the frame. Guest services said someone would take a look at it but no one fixed it and at the end they said I should have told them right at the beginning as if ship maintenance was my responsibility. The mini fridge was also lock on arrival, no bathrobes in the balcony and one night we found sand in our sheets even though we didn't travel anywhere with sand. The food was really disappointing. We went on a the Jewel sailing out of NYC a year ago and was pleasantly surprised at the creativity, variety and the quality of the food by the chef at both the MDR and the buffet. There was none of those things to be found on this cruise. The food was disappointing across the board and we found ourselves hungry most of the time and settling for a PB&J sandwich on a cruise. The staff around the ship was friendly and helpful when needed. The cruise director Richard was entertaining and excited to be there. The live music was pretty good around the ship except for the one group with the flute and violin, they were not well rehearsed and was simply not very good with their instruments. Food is one of the reasons why we cruise. We should not be hungry on a cruise. Its hard to get over that unfortunately and will probably not sail NCL again. Read Less
Sail Date April 2012
We recently returned from a 5 day cruise on the NCL's Pride of Aloha. I must report how disappointing this beautiful ship was. We have travelled on 10+ cruises and this one was the poorest. First things first, this ship is in a ... Read More
We recently returned from a 5 day cruise on the NCL's Pride of Aloha. I must report how disappointing this beautiful ship was. We have travelled on 10+ cruises and this one was the poorest. First things first, this ship is in a transitional stage, NCL having changed out the entire international staff with an all American staff. Good news....probably the friendliest and "trying hard" staff on the water; bad news, very little to no training and no leadership or management sighted anywhere! Embarkation process in LA was very good. Very fast, efficient and friendly. Boarding the ship at 1:00 p.m., we immediately noticed that most cabins were not cleaned, including our own! The cabins never got totally made up until almost 10:00 p.m. Luggage was not delivered for 6 hours after boarding. We met our cabin steward about 9:00 p.m.; only saw him again once on the whole cruise. Never could get appropriate amount of washcloths or towels as the laundry couldn't keep up or they didn't have enough ( found this with cloth napkins in the restaurants as well, some days cloth and some days paper! )Room was tight ( outside cabin booked for three persons, bad design). Rooms were not completed yet, missing pull curtain. Carpeting was still being laid throughout the voyage. Again, the public spaces and restaurants were very beautiful, particularly the Kahlili dining room. Clocks aboard ship, from the front desk to the public spaces, never worked. Food service aboard was extremely poor. Freestyle cruising is nice, but has some drawbacks, particularly long lines and waits to get seated in the main rooms. Waits up to 1.5 hours to get a table. Once seated, lack of trained help, no managers, no wine stewards, led to 4 course, 2.5 hour meals. Food in main rooms okay, but very limited selections. Dined in two of the alternative restaurants. Did not mind paying the extra fee ( $12.50 to $15.00 per person ), but the food and service was so poor, it should have been waived! Again, no maitre'ds, managers, wine stewards, led to long waits for food and service, and MANY unhappy patrons. The buffet has problems that cannot be fixed without an overhaul. I was surprised that NCL did not rework the design here. It is very uncomfortable, with people bumping into each other to get food and drinks. Probably the worst selection of buffet foods afloat! No carvings, awful salads, only two kinds of breads served in EVERY dining room every day. Desserts, all pre bought ( not made aboard ship ) were good. DO NOT ORDER CREME BRULEE in the dining rooms! The bars and lounges were really nice, but the service was awful. VERY friendly young people having to tell you they are out of many products on their NCL printed list, and lack of glassware ( had to serve wine in plastic glasses on some days). Many bars were closed during the voyage for travel agent previews and NCL club members. The production shows were some of the most amateurish on the water! Running Wild, a dance show, had singers that couldn't sing, bad choreography ( the highlight was a gymnast doing a routine on a straddle horse...come on!! ) Some of the singers in the lounges were VERY good! We have a teenage son and he has enjoyed going on many past cruises due to great programs. Sadly, the Pride ( at this time ), does not. The extent of the teen program was to send kids running down the hallways of the ship on scavenger hunts ). No computers or video equipment in the teen's room. Most teens on the ship hung out for hours in the hot tubs, both day and night! The fitness facility was very good, but sadly, under used. Debarkation in San Francisco was extremely good. It was very nice not to be herded into lounges waiting to get off. You could disembark from your room! VERY GOOD! A word on gratuity...this ship does not give gratuities to their employees. They feel they are paid a "fair American wage" and do not get tipped ( unless you want to go above and beyond ). Every person is charged $10.00 per day person for a "resort fee". This money, as we were told by the cruise director, is used to pay the employee health benefits!! Come on NCL, give them the money and pay for shared benefit programs like the rest of the business world! Everything being said here, I can hope that this ship will get better. They need to get more crew, more managers and probably, a corporate team on board, to help train. We were not surprised to see Cruise Critic's news that the next voyage after ours had ben cancelled due to "crew exhaustion". I'm sure NCL needed to rethink this one!! Read Less
Sail Date June 2004
My family of four sailed on the inaugural Pride of Aloha sailing from San Francisco to Los Angeles on June 7 through June 11. The ship stopped in Monterey, Santa Barbara, and San Diego. My philosophy is that every cruise is a good cruise, ... Read More
My family of four sailed on the inaugural Pride of Aloha sailing from San Francisco to Los Angeles on June 7 through June 11. The ship stopped in Monterey, Santa Barbara, and San Diego. My philosophy is that every cruise is a good cruise, but some are better than others. This was the worst cruise I have experienced. I've cruised eight times on most of the different cruise lines. It was still better than being at work. The ship just came out of dry dock where it was refurbished with a Hawaiian atmosphere and now is a United States flagged vessel. Embarkation was terrible. The ship was supposed to begin boarding at 2:30 PM but didn't start boarding until after 3:00PM. We stood on the sidewalk in the sun and wind for almost 3 hours until getting inside the pier to register and board. No one at NCL seemed to know what was going on. Passengers were calling out groups so we would know it was our time to register. The only bright spot was our inside cabin was upgraded to a balcony because the inside cabin was not finished. The carpet was still being laid in many cabins throughout the cruise. Once on ship we headed for the Hukelau Cafe since we were starving. While we were eating the muster drill went off on time even though there were still hundreds of passengers still on the dock registering. The ship sailed about three hours late. The excuse used for the entire cruise was that the ship had come out of dry dock and things were being worked out. The main problem with the Pride of Aloha is the service. All of the employees are United States citizens and do not give the excellent service I have experienced on all my other cruises. They have no incentive to provide excellent service because you do not tip them personally. There is a $10 per person resort charge per day. I tried to lower my service charge but was told I could not do this because it is a resort charge not a service charge. The employees will receive the same tip no matter how well they serve the passengers. Dinner took at least 2 hours each night. The only area that I was pleased was the cabin girl. She kept the small cabin clean and tidy like I've experienced on other cruises. Food was average. Entertainment was good. Tenders were unsafe. The first day in Monterey the employees on the tenders looked like pirates. In Santa Barbara NCL had them wear a uniform but the results were the same. Inexperienced tender employees rammed into a parked boat in the harbor of Santa Barbara. They didn't know how to tie the tender up to the ship properly so it was dangerous to get on and off the tender. I hope NCL can get their act together and make this idea work. They have a marketing advantage with the Hawaiian cruise market and a US flagged vessel. I hate to say it but the US employees are not hard workers and do not give the service that one would expect on a cruise. There was a lot of goofing around and talking that I've not seen before. I would not cruise again on The Pride of Aloha unless I see that the service has improved. Read Less
Sail Date June 2004
Although not told prior to this cruise, it was the last sailing of the Norwegian Sky. After reaching Vancouver it was to be torn apart while travelling back to dry dock in San Francisco. There it would be refurbished and put back into ... Read More
Although not told prior to this cruise, it was the last sailing of the Norwegian Sky. After reaching Vancouver it was to be torn apart while travelling back to dry dock in San Francisco. There it would be refurbished and put back into action as the "Pride of Aloha" and sail with a completely American Crew around the Hawaiian Islands. At each port including the San Juan, competent international crew were dropped off and untrained American crew were brought aboard. This caused many problems. Some of which I will tell you about. Our cabin was not clean when we boarded, towels on the floor, half full glasses of liquid, pop tins, soap rings, etc in the bathroom. We asked 3 times, and a uniformed staff member asked once to have the room cleaned to no avail. The towels were changed and the trash removed upon turn-down somewhere around 10:00 pm. If we got towels on the rack during the cruise we were lucky, sometimes we had to call to have the room made up and the towels were just left on the counter. For our Freestyle dining experience, it was "Eat when NCL wanted you to, where NCL wanted you to". We stood in line every night to put our name on a list for a table then sat around and waited for our name to be called. Every time when we went into the dining room there were tables available, but no staff to serve them. When we did get a table, the staff was inexperienced or experienced and overworked (more tables than they could handle or training other staff). Every night we heard trays of dishes hit the floor. The Breakfast Buffet ran out of bacon, skim milk, All-bran cereal, and prunes (just a few), but all were available in the dining room. This shortage came at the Panama Canal only a few days into the cruise and the stocks were brought on board until Los Angeles. Because the Pride of Aloha was not going to be sailing in international waters, there would be no casino. So a day before we reached LA, a lot of slot machines and some tables were taken out of the Casino. There was still 6 days of cruising left. Between San Francisco and Vancouver all of the pools and hot tubs were closed 'for maintenance' they said. We asked why now, when the ship is going in to dry dock! But they wouldn't open them. On the good side, for the most part the staff were friendly, except the ones that were getting off who didn't really care to make your stay great, and the ones getting off who didn't know enough to make your stay great. If this were our first cruise, it would be our last. We certainly weren't the only ones with this feeling, everyone we talked to said the same thing. There were lineups at the Purser's desk to take the automatic tipping off. This was our first experience with Norwegian and it surely will be our last. Read Less
Sail Date April 2004
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