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3 Helpful Votes
Sail Date: October 2017
We just returned from Bermuda on the NCL Dawn out of Boston. I cannot say enough about the GREAT service on board! The employees that we interacted with were spectacular! They were helpful and friendly! Our room steward on deck 10 ... Read More
We just returned from Bermuda on the NCL Dawn out of Boston. I cannot say enough about the GREAT service on board! The employees that we interacted with were spectacular! They were helpful and friendly! Our room steward on deck 10 (Pergreso) was the best room steward we’ve ever had on any cruise and we let him know it! I literally gave him a list of requests the minute we arrived; they were filled immediately with a smile! We had towel animals every night and the room was kept immaculate!! He was rewarded with an extra cash bonus at the duration of our trip……..he went above and beyond the call of duty and he deserved it!! NCL has definitely improved on the deserts and food. There was definitely a wider variety of food selections to choose from. We had the dinner package, one of our choices was Cagney’s…..well……… what’s there to say about Cagney’s? If you choose this restaurant for your entire trip this dinner package you will not be disappointed! Cagney’s was absolutely unforgettable!!!Teppanyaki was a good show…but if you’ve seen one you’ve seen them all, the food was also good! The waiter service in the main dining room was the BEST! They worked very hard and we never had and empty glass of water…. they were on their game for sure!!!! The shows were ok…….I do not cruise for the shows, but there were a wide variety to choice from. Our weather was good, we had a little chop arriving, a little rain, but that’s it, absolutely nothing to complain about and it wasn’t anything that could be controlled. The weather in Bermuda was good…….little light rain on arrival for 1 day and clouds on the second day and partly sunny on our last day. I’ll take a rainy day in Bermuda over a sunny day in Boston any day of the week :) The cruise on the way back was slow and calm the whole way. This was our best cruise on NCL to date! We have just booked our next cruise back to Bermuda in October 2018 however….. NCL will be doing a partial schedule next year and will be moving down to San Juan permanently in 2019. So we will be taking the Royal Caribbean Serenade of the Seas leaving on Sunday and returning on the following Sunday. I love this departure time better……………….why? NO traffic into or out of Boston!!!! I’m a gold card member on Royal Caribbean already and looking forward to a change and comparison. The two ships are Radiance class basically the same size and amount of decks. Yes, we love deck 10 forward!! Why deck 10? Nice and Quiet, near the forward elevator, deck 10 is one deck that runs from the very front to the very back of the ship without the elevator jogging fiasco, it’s isolated from the garden café’ chair dragging noise by deck 11 and it’s close to our muster station in the theater. It’s also 2 floors down from the pool and café’. We find this a great location for our needs and get it every year! Embarkation and Disembarkation was a dream, we arrived at 10:15am and were boarded by 11:30!!! We always get the earliest arrival time and take the latest 10:00am disembarkation time, by then everyone’s long gone no fighting the lines, luggage search etc. The only luggage in the terminal left is ours, grab and go! No traffic at 11:00 on Friday so it’s a smooth sail out of Boston. I love the NCL free ferry service!!!!! It’s a beautiful Australian 55m fast ferry Catamaran very, very convenient and friendly crew! Watch your receipts! We did have a charge on our bill that was not ours, but NCL corrected it immediately without any hassle! It happens; we keep all our slips and check them off one by one. Love this time of the year.... no kids to deal with in the Jacuzzi or the pool. Read Less
1 Helpful Vote
Sail Date: October 2017
Chose to drive to Boston, no airfare necessary. Boston driving was crazy. Once at port checking in was quick and we were on ship with in 30 min.This ship is smaller than Breakaway Ship. Inside room was very smallest I've ever been in but ... Read More
Chose to drive to Boston, no airfare necessary. Boston driving was crazy. Once at port checking in was quick and we were on ship with in 30 min.This ship is smaller than Breakaway Ship. Inside room was very smallest I've ever been in but was ok for my husband and I. Dining at buffet was ok, by end of week was sick of same food. Restaurants were good especially Cagneys and Tempanyaki. I booked specialty restaurants prior to cruise. The entertainment was included in price unlike Breakaway which was nice. Did not like that you could not see the entertainment schedule daily prior to cruise, there was conflict with the restaurants scheduled and the shows I wanted to see. At port there was a free ferry offered from Norwegian to bring you from ship to other end of island which was a great way to sight see. We did rent a scooter which is highly discouraged on board. It is the best way to do and see what you want and when. if you have never ridden any kind of motorized bike than I would not recommend it though. Roads are very narrow and you drive on opposite side. This was our second cruise to Bermuda with Norwegian. I did like going out of NYC better than Boston. Going twice we were able to see everything we wanted. Not sure if I would go again. I think children would be bored in Bermuda. No parks really, just beaches, aquarium and zoo, shopping. There is a dolphin adventure but of course those are expensive. Read Less
2 Helpful Votes
Sail Date: October 2017
Easiest cruise ever. We drove to Boston, parked on the pier, and walked onto the ship. A little concerned about the days at sea, but the shipboard entertainment was excellent and the food and drink was plentiful, so the days at sea were ... Read More
Easiest cruise ever. We drove to Boston, parked on the pier, and walked onto the ship. A little concerned about the days at sea, but the shipboard entertainment was excellent and the food and drink was plentiful, so the days at sea were very enjoyable. The piano man, Jose and Patti, the pool area activities, and of course the shows in the Stardust Theater were the best. Bermuda was very nice. We loved walking around St. George’s. Took the local bus to Hamilton, which was not very touristy. Spent a day walking around the Naval Dockyard area and going in the shops and mall. Went snorkeling at Horseshoe Bay Beach which was very nice. Beautiful sandy beach and warm water (mid 70’s) to swim in. Glass bottom boat ride into the Bermuda Triangle at night was very fun. Went over a shipwreck and saw marine life. Onboard our butler, Henry, was great. Our cabin was always made up perfectly. Overall a great trip! Read Less
4 Helpful Votes
Sail Date: October 2017
Took the cruise from Boston to Bermuda since it was convenient. Did sail on NCL before and said never again but the temptation of an hour drive and easy parking was too hard to give up. The food was pretty much lack luster. Even the ... Read More
Took the cruise from Boston to Bermuda since it was convenient. Did sail on NCL before and said never again but the temptation of an hour drive and easy parking was too hard to give up. The food was pretty much lack luster. Even the Speciality Restaurnts were lacking. Le Bistro as far from French. The waitress however did carry the usual French disdain for Americans so in that regard it was authentic. Moderno did have excellent meat. Our diaughter a vegetarian agreed to go since she will eat fish on occasion. Menu prior to going said Ceviche and there was none on the salad bar. Very disapointed. Entertainment was OK. Some of the best was was at Gatsby's Lounge. The lounge however was right outside the cigar smoking room. Terrible ventilation if any. Each time the door was opened to serve drinks the toxins came out in force. Could only tolerate a few minutes. Now the worst part. We opted for a mini suite on deck 11 thinking that the extra money would be well spent. Wrong. The only mini suites were under deck 12 where there is a pool , Topsider Grill and the BAND STAND at night. First night was OK but any night there was music our cabin shook and the noise and vibrations kept us up. If we did not it want to retire at 10 or 10:30 and wanted to be in the throngs of it then we would have been fine. We complained and they sent an Officer who said yes it is loud. He tried to have them lower the volume but to no success. The next morning they gave us ear plugs and told us thay could not move us as all the cabins were full. They did extend a $50 cabin credit. On the next to the last night they offered to move us as someone broke there shoulder while on a scooter and had to return to the States (be very careful if you insist on renting one). We opted to stay as we did not want to pack up and the unpack only to repackage. Save your money and do not purchase a Mini Suite. We were mid ship and I am sure the noise affected Mid as well as Forward. Aft might be better but it is under the Cafe and I am sure they clean and move tables and chairs around after closing. Read Less
5 Helpful Votes
Sail Date: October 2017
We booked this cruise on short notice as it was a good deal and we didn't have to fly for it. We knew on short notice wouldn't get a great cabin but we didn't really care. We have been on over 20 cruises on other lines, mostly Carnival but ... Read More
We booked this cruise on short notice as it was a good deal and we didn't have to fly for it. We knew on short notice wouldn't get a great cabin but we didn't really care. We have been on over 20 cruises on other lines, mostly Carnival but Royal Carribean and river cruises on the Nile and Yangtze as well. Embarkation went well and we were able to use the nearby cruise parking lot and shuttle which was convenient. (Upon return, we were told the shuttles weren't running and would have to walk to the lot.) my wife and I are in good shape and it wasn't a big deal for us, but maybe for others. Cabins were available an hour or two after boarding which is standard but we are platinum level on Carnival and can go to our cabin immediately. Didn't expect that on NCL as we are first timers. The cabin, 5656 was awful. It was clean enough but not as big as the Carnival ships. Storage was adequate. Bathroom was of decent size but toilet area was cramped. It is below the kitchen for one of the restaurants and they had a habit of dragging heavy items across the floor above us late at night. Throughout the cruise a loud unidentifiable piece of machinery would make an air compressor type noise at random times and we heard it 20 times per day/night. The bed was my biggest complaint. It had the all the comfort of plywood and the sheets would never stay tucked in. The mattress pad would move and bunch up beneath me. I didn't sleep well all week. Other than the bed, there was nowhere to sit. On Carnival every cabin we ever had had a small couch. The cabin steward never bothered to introduce himself and when we would encounter him in the hallway we would have to say hi to him to elicit any kind of response. When we did need something the instructions neat the phone said to dial housekeeping but when looking at the phone there was no button for housekeeping. Next to us was the crews quarters and there were often parties going on. We thought a room at the end of the hall might be quieter but no. Worst room experience on any cruise we have been on. As for food and dining, our first night we went the Venetian and had another bad experience. The girl coordinating seating was trying to do five things at once and asked us three times how many were in our party(2) in between talking on the her radio and directing her hostesses to take people to tables. She appeared very overwhelmed. The dining room was chaotic and noisy and the waiters appeared to be rushed. The food was poor at best. Both my wife ordered the prime rib which came cold, over cooked, and had the consistency of cardboard. The sides were also cold. We left before desert and went up to the garden cafe for that. In fairness, went back to the Venetian later in the week and the atmosphere was more relaxed but the food was still mediocre. We ended up eating most of the week at the Garden Cafe but the food there was often cold as well and looked unappealing. Some nights we ended up eating burgers and salads for dinner which were pretty good but not what you would expect for dinner on a cruise. Deserts here were ok but not great. The pool area grill was good but basic, what you would expect up on deck. We used room service for breakfast for coffe and pastries but ran of forms to leave out at night for the next morning And the steward could not be found for more. We didn't use room service any other time of day but there is a $7.95 charge for it. (No charge for breakfast but we would always tip the server a few dollars). Room service had a nice feature of calling when they were on the way which we liked. O'Sheehans Pub was pretty good, we went there a few times and had a few beers and the pub food there was decent and included in the price of the cruise. We had prime rib there one night and it was better than the dining room. We were able to see the Patriots game there too. It seems like NCL keeps the quality of food poor in the included restaurants in order to encourage people to go to the for pay restaurants which we noticed were significantly more expensive than Carnival. The ones we were interested in were booked solid and we couldn't get into any of them. As for drinks, we drink mostly beer and there was a good selection of beer. Again, they are quite a bit more expensive than Carnival, over $18 for a round of two beers with tip. The mojito bar was good, if expensive. On deck servers were sometimes hard to find and were often disinterested in anyone who didn't give them a cash tip on top of the included tip on the slip, which is 18%. I will say servers in Osheehans were a bit better. Our only stop on this cruise was Bermuda which was great. We liked being able to come and go for three days. We took a bicycle to our on the second day which was quite good and informative. There is a nice rail trail which we took for most of the ride. Tour included a boat ride to a from the ship which had some nice views. Other days in Bermuda we went to Hamilton and St George's which was very scenic. We ate one night at the Frog and Onion Pub which had its own microbrews which were quite good. Expensive like everything else in Bermuda. Entertainment was the only high point of this ship. The shows we saw were decent but the duo of Patti and Jose were very entertaining for the age group of the crowd. They covered a ton of oldies and did a great Neil Diamond show in the big theatre. Watched them whenever we could. The scene on deck was ok with the usual reggae/island band playing the same songs you hear on every cruise ship and a DJ that played a pretty good playlist in spite of being somewhat confused about what makes a good mix sometimes. Also seemed to struggle with his equipment at times. Saw the usual games on deck, Mr sexy legs, dance lessons, etc. We did use the gym and did some brutal spin classes with Louis who was great. Nice gym and equipment. We booked this cruise as I said on short notice and we thought we got a great deal not having to pay for airfare. We were wrong. NCL nickel and dimes you for everything. Compared to other lines we have traveled on, everything is more expensive, drinks, daily service charges, tips, specialty restaurants, etc. Also, they only have Pepsi, who wants a rum and Pepsi? Second rate Soda for a second rate cruise line. As I said, we have been on quite a few cruises, never, ever had as consistently bad experience as this one. Won't be back. Read Less
6 Helpful Votes
Sail Date: October 2017
I live in Boston and it was great to find a cruise leaving from my home town. I have cruised many times, but I have never been on NCL. I was very pleasantly surprised. I shared a suite with 2 of my girlfriend. My friends have done this ... Read More
I live in Boston and it was great to find a cruise leaving from my home town. I have cruised many times, but I have never been on NCL. I was very pleasantly surprised. I shared a suite with 2 of my girlfriend. My friends have done this cruise before and convinced to go with them. The Dawn had been updated since their last cruise on her. The ship was clean, and since I don’t know what the ship looked like before, I thought it looked great. All of the common ares were clean and well maintained Our suite was wonderful. The bed and pillows were perfect. Our cabin steward, Arnold was great. Aside from leaving us adorable towel animals. He kept our cabin immaculate. I did have one incident with the shower not draining, and the water overflowed leaving the bathroom floor soaked. Arnold took care of things and and when came back after breakfast, the bathroom looked like nothing ever happened. We ate at 3 specialty restaurants, but the food in the dinning room was just as good. My only complaint about the dinningroom was the paintings. They were truly awful. Our favorite dessert was the molten lava cake with chocolate shaved vanilla ice cream and strawberries. I could probably have had it for my main meal. One activity that I never did on other ships was paint classes. We had so much fun. I’m certainly not an artist. My first painting was not great, but my second attempt turned out really good. My favorite game was deal or no deal. The entertainment was also very good. The ships singers and dancers were very talented. I also enjoyed the Second City comedy from Chicago. It was a very funny improv group. My favorite singing duo was Jose & Patti. They sang songs from country to rock. My favorite performance was their tribute to Neil Diamond. The service was outstanding. The crew was friendly and helpful. Embarkation and debarkation were very easy because we were with the suite group. Bermuda is beautiful and has a lot to offer. I have been there many times. Horseshoe Bay is my favorite beach with its pink sand. I would certainly recommend this cruise and N C L Dawn. I had a perfect week Read Less
3 Helpful Votes
Sail Date: October 2017
convenient leaving from Boston. Richard M., the cruise director was so pleasant, upbeat, enthusiastic and personal to everyone all the time. What a credit for NCL to have him. His staff follows his upbeat personality. The entertainment ... Read More
convenient leaving from Boston. Richard M., the cruise director was so pleasant, upbeat, enthusiastic and personal to everyone all the time. What a credit for NCL to have him. His staff follows his upbeat personality. The entertainment was top notch. We enjoyed every show, never missing a thing. Even Kareoke had some great singers. Food was great, especially the Venetian. Service and food was excellent. we were treated with respect and dignity every where on the ship. our cabin was 100 percent clean at all times. I have been on over 25 cruises and was very impressed for everything was well run and organized. It was my nieces first cruise and she had a great time also.cabin was my only concern about cruising again is the smoking for it really bothered me on board and in Bermuda. I do not remember smoking being that bad before. I have been sick with a bad cough on meds sense i came home. Read Less
6 Helpful Votes
Sail Date: October 2017
We just completed the Boston to Bermuda cruise (10/20 - 10/27) on the NCL Dawn and I was never so happy to be home. Our cabin (8157) was located directly above the Bliss nightclub and when I tell you that music was so loud until 3am every ... Read More
We just completed the Boston to Bermuda cruise (10/20 - 10/27) on the NCL Dawn and I was never so happy to be home. Our cabin (8157) was located directly above the Bliss nightclub and when I tell you that music was so loud until 3am every night, I mean that we could identify song lyrics to every song they played. Our room shook from the bass. Even earplugs were no help because you could just feel the thumping. We complained nightly. Multiple times some nights. On day 3 I finally went down to the front desk at 1am in my pajamas to beg them to do something about it and I was told "ma'am, we have an organization to run, this is as low as we can turn it down, please stop calling us". Seriously?!?!? They had no other cabins to move us to so unfortunately we had to endure it nightly.....till 3am with 2 little kids. Hell, anyone?? To say that we were exhausted and it ruined our week was an understatement. The music poolside was another complaint. It was so loud that you couldn't have a conversation with each other. It's one thing to have background music poolside (which I enjoy) and it's another thing to have the DJ playing songs a a deafening level where you can't even speak to the person next to you without shouting. Not enjoyable. Buffet and main dining food was ok. Nothing spectacular but certainly worth the price of the cruise. I will say that the specialty restaurants were fantastic. Le Bistro and Cagney's were both wonderful. I would recommend you purchase a meal plan if you didn't opt for it as your free option. It boiled down to roughly $27 per person/per restaurant if you purchased a plan and it's easily double that if you pay a la cart. The entertainment was also ok but nothing super amazing. The magician was probably the best show. The improv team was fun. Watch your drink slips closely. We didn't do the drink package and paid for our drinks and noticed that many of them didn't give us slips with each purchase. We assumed it was just because so many people did the unlimited package that they got out of the habit of giving receipts. Until I looked on our iconcierge app and noticed we were charged $21 for one rum and coke. I went back to the bar and they said "oh, he must have ordered a double" and when my husband came over he quickly changed his tune and asked us what we wanted for free. Maybe it was an innocent mistake but his reaction lead us to believe he knew he was in the wrong. So keep an eye on the charges since they seem to be a little sneaky with them. Two BIG PROS of this ship: Kids club (spash Academy) is amazing. My kids loved it and would have spent every waking moment there. They actually cried the last day when they had to say goodbye to the staff. Also, I will say that the cruise director "Richard" was AWESOME! OMG he was so fun! My kids loved him and he remembered their names and would should out to them anytime we'd run into him on the ship. He was front and center at every party and celebration and seriously was the life of the party. Couldn't ask for a better cruise director. Read Less
2 Helpful Votes
Sail Date: October 2017
Annual Bermuda cruise in October to celebrate our anniversary (6th cruise) from the port of Boston. Our favorite cruise due to the ease of travel to/from Boston. Bus from Portland Maine to South Station then subway to port. Embarkation ... Read More
Annual Bermuda cruise in October to celebrate our anniversary (6th cruise) from the port of Boston. Our favorite cruise due to the ease of travel to/from Boston. Bus from Portland Maine to South Station then subway to port. Embarkation went well until the security checkpoint, it was a real bottleneck. Once on aboard all went well. The NCL Dawn is a very nice ship, especially since it's renovations in 2016. The Officers and crew are all very friendly and helpful. Can't speak for the meals in the main dining rooms, but I can say the the meals from La Cucina (calamari app and veal marsala) and Cagney's (oysters app and NY sirloin strip) were outstanding !! The buffet had a large assortment of food to cater to everybody and is a great opportunity to try different foods. Plenty of activities onboard and the entertainment was very good, especially the magician. For the first time in 20+ cruises the casino was not in a smog of cigarette smoke.... how refreshing !!!!!! Kings Wharf is an interesting starting point as it has a couple of pubs, glassblowing shop, museum, shops, ferry and bus stop all within a short walk from the pier. All in all, this is a great relaxing cruise, a few days at sea and a few days in port. We did the "walk-off" disembarkation which went smoothly. Read Less
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