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3,093 Norwegian (NCL) Bermuda Cruise Reviews

Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us ... Read More
Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us to second hand smoke. Smoking is also allowed at certain outside bars located directly adjacent to the children's water park. Children should not have to smell smoke and be subjected to cancer. The overall service staff was rude and not cordial. A bartender at the H20 bar from India yelled at me for not picking up my mixed drinks on time. The guest services person gave me incorrect information on when the time zone change would occur. The NCL mobile app had incorrect information that we were going to be in Hamilton for three days and not the dockyard. Fire alarm testing at 10 am during the breakfast rush is unacceptable. This should have been tested during the afternoon when most are off the ship on excursions. I was excited to take a tour of the bridge and see behind the scenes areas like the kitchen, laundry and engine room like I did on other cruise lines, however, NCL has the nerve to charge $79 per person for this tour of their ship. This is disgraceful. Not having a pitcher of water or bucket of ice in the room, as well as no chocolate at night or towel bunny is cheap and disgraceful. Charging $7 a bottle for water when I have the all you can drink package up to $15 per drink is also disgraceful. Nickel and diming me for port charges for drinks while at NY should be picked up by NCL. Coffee should be served at the tables at the buffet so I don't have to navigate back to my table with piping hot coffee through hundreds of people walking in all different directions. The food and pastries at the buffet and most of the specialty restaurants was subpar with most pasties tasting like they were mass produced and from frozen cartons. The waiters did not show us the proper attention like other cruise lines where you had dedicated waiters. Maybe because their tip is already included! Many of the waiters or waitresses did not understand English and got our drink orders wrong. There were also few food carvings or any other special food nights. The seafood extravaganza was a joke with only peel your own shrimp. No crab legs or anything. The specialty seafood restaurant waitress said not to order the lobster I was craving because its frozen and many people are said to be returning it due to poor taste. The sushi appetizer at the Cagney Steakhouse caused intestinal distress for a day and half. Many of the entertainment shows were sold out immediately as we boarded the ship. The comedy club size is a joke holding about 75 people with a ship of over 4,000 passengers. This show should have been held in the main theater so more people can watch and not be subjected to standing in the rear against a wall. The bar in the comedy club was also closed during a show preventing many people from ordering drinks. Theater showings should be after 10 pm so it doesn't interfere or conflict with my open seating for dinner which NCL prides themselves on. NCL cruise line was very disappointing. I will be going back to Royal Caribbean cruises where they treat their customers with respect and the food is always good. Read Less
Sail Date August 2019
Beautiful ship, but WAY overcrowded with rude, loud people and hundreds of uncontrolled children. We expected a quiet aft cabin and got nightclub music from 5 floors up until 1:30 every morning ...and neighbors with dozens of kids ... Read More
Beautiful ship, but WAY overcrowded with rude, loud people and hundreds of uncontrolled children. We expected a quiet aft cabin and got nightclub music from 5 floors up until 1:30 every morning ...and neighbors with dozens of kids running the hallways at all hours. We had a couple of crew who were friendly, but overall, the staff was not very happy at all. The bartenders seemed to be annoyed at your presence. Of course, if I had to deal with this crowd every week, I’d probably hate my life too. The party atmosphere is not policed and seemed to be encouraged by NCL. The passengers, overall, were the trashiest group of people I have seen in over a dozen cruises. Ketchup smeared down our hallway walls.... a fight in the casino.... it seemed as if anything went on this cruise. The first person we complained to basically blamed us for booking on NCL. Eventually, the guest relations manager made a respectable effort to remedy our disappointments and concerns. Internet packages are time limited and will time out if you forget to sign out..... unlike other lines where they are unlimited. The food was the best part. I definitely recommend trying the specialty restaurants, because you can’t move in the Garden cafe during peak meal times. Even the nicer specialty restaurants run amok with horrible parents and brat kids. If you want a nice, quiet, relaxing trip, this ship is probably not for you. If you want a party, go for it! The ship is lovely with plenty of fantastic venues. Read Less
Sail Date August 2019
We love Bermuda. Cruising is a nice way to get there and we didn’t need to fly. This ship was insanely overcrowded. 5000 people and 1 tiny pool. 2 days at sea and it was a fiasco on the pool deck. No chairs, no room in the pool. Hot tubs ... Read More
We love Bermuda. Cruising is a nice way to get there and we didn’t need to fly. This ship was insanely overcrowded. 5000 people and 1 tiny pool. 2 days at sea and it was a fiasco on the pool deck. No chairs, no room in the pool. Hot tubs loaded with kids. Every area or event labeled as “adult only” had 100’s of kids. No staff did any corrections. We joined the thermal spa for $450 and we were told that area was monitored for holding onto the heat beds. No such luck. People held them for hours and went missing. No staff removed their towels. Day 1 by 2pm all specialty restaurants and entertainment was booked. Standby for all entertainment. Bars were swamped. Bartenders over extended. Restaurant staff looked beaten. Buffet worst ever. Horrible food. Dining rooms sloooowwww. If you want a pleasant experience all Norwegian does is up-sell. You need to pay for better dining, pay for a pool. It’s a true price gouging from start to finish. Even when you shell out more money, still a bad experience. Glad this wasn’t my first cruise. I’d never do it again. Read Less
Sail Date August 2019
My husband and I booked a cruise for our honeymoon. I wanted to go to Bermuda and I was thrilled to find out we would stay for 3 days. The ship was huge and I think too big and over crowded. We found this out trying to reserve a seat for ... Read More
My husband and I booked a cruise for our honeymoon. I wanted to go to Bermuda and I was thrilled to find out we would stay for 3 days. The ship was huge and I think too big and over crowded. We found this out trying to reserve a seat for shows and for the specialty restaurants; all booked for the week and we were on the ship the first night . The pool was always packed and deck chairs never available. The adult pool was tiny for the amount of people and the average size of the people; who were enormous. The hot tubs filled with people who never left. The lines for the water slides and the Rope course am hour minimum. The kid pool was closed down one day because someone defected in it. Too many people and too much garbage and dirty glasses and unbelievable poor manners of these people . Dirty feet on tables and furniture, waking around wet with no pants and shirtless men. This is the “people of Walmart” cruise. Trashy. People passing in public. Disgusting. The 3 restaurants; the Manhattan, the Taste and the Savor were included and the food was garbage . Rubbery chicken, over cooked meat, mashed potatoes that taste like cardboard and everything salty . By day 2 everyone was bloated and packed on like sardines . Every minute the crew tries to upsell you if you do a facial or massage; they try to get you to get the more expensive or to do acupuncture or Botox or an activity is extra for example Deal or no desk $25 for a card, painting is $35 to participate. We booked a massage and the therapist tried to up sell us to do a more expensive massage then told us to buy $179 Epsom salt and a $67 brush . Not relaxing at all because they don’t shut up either to try to get you to give up more money or to insult you . During my facial I was told i should get Botox. I really do mod want some ocean doctor standing botulism into my face ! Bermuda was good but do not buy any excursions on board because it’s $70 more than waking to the island tour center , take the bus for $2.75 not a taxi for $43 or a shared bus for $7.00. The ferry is ok but infested with roaches. Everyone off the ship is trying to separate you from you money as well so be careful . This vacation was absolutely horrible. The filipino crew will give you nightmares with the way the say “ goooood moooorniiing” and the stupid “washy washy”. Never cruising again . Norwegian ruined cruises forever . Read Less
Sail Date August 2019
I've been to so many cruises before embarking in this one. We decided to take this one because of the destination and because our family lives in NY and they wanted to go on this ship... Worst cruise EVER! The ship is giant, but ... Read More
I've been to so many cruises before embarking in this one. We decided to take this one because of the destination and because our family lives in NY and they wanted to go on this ship... Worst cruise EVER! The ship is giant, but lacks of free activities, no nightclubs no nothing!!! Shoes get overcrowded because of the lack of activities, then you have to make those nig lines to attend any activity you pick, swimming pools are SO OVERCROWDED that people who use them look like SEA LIONS IN SF piers lol. We never got to use the swimming pool due to the overcrowding. Food is horrible, the only thing I wanted to eat was chicken wings since the rest of the food was always the same and average, nothing that you would have said "wow, delicious food" We ate at 2 of the specialty restaurants which I was ecpecting something better... In conclusion, I think we overpaid for this cruise, stateroom service was just okay... showers were not as clean as we expect and bathroom was smelly. Rooms are way too small!!!! At the end, we got trapped at the casinos due to the lack of free activities (which have NEVER happened to me while cruising) they make you buy bingo cards, deal or no deal cards, etc etc. If you are.a gambler this is the right boat for you hahaha. Shopping area is way too small, three or four stores and done. The boat is too dark in colors, nothing fancy like other boats, the only bling bling it has is the shiny decoration by the stairs.... Come on!!! We need BLING BLING!!! We meed good service and something more organized. We pay for it! And to end the story: disembarking was such a mess. Lots of people carrying their luggage from 15th and 14th floor down the stairs due to the lack of elevators. SUCH WASTE OF MONEY! GOING BACK TO MY FAV CRUISE LINE! Read Less
Sail Date August 2019
My family and I chose this for our family vacation. It was not what we expected, the entertainment was not culturally diverse or accommodating for all age groups. I spoke with the activities director about my concerns, he was very ... Read More
My family and I chose this for our family vacation. It was not what we expected, the entertainment was not culturally diverse or accommodating for all age groups. I spoke with the activities director about my concerns, he was very apologetic. He listened and I believe he spoke to the person in charge of that particular event and we since the change in the activity. The food was not the best, the buffets food was always warm or just cold everyday!! The specialty dining was excellent at every restaurant we ate at!!. All in all the trip was just very disappointing to have your children same their bored, it was very disheartening to hear and see. I would not recommend the escape for a FAMILY VACATION! My family ages are 27,24, & 17! And they just didn’t have enough entertainment across the board to accommodate all different age groups and cultures. Read Less
Sail Date August 2019
The boat was overcrowded and not enough staff to attend to everyone. Since gratuities were suppose to be paid all upfront they did not have to work hard to get people there food or drinks, I waited 20-30 min for drinks and at dinner took ... Read More
The boat was overcrowded and not enough staff to attend to everyone. Since gratuities were suppose to be paid all upfront they did not have to work hard to get people there food or drinks, I waited 20-30 min for drinks and at dinner took 2hrs. at least. But then once you are on the boat they hit you with a 15$per person per day charge for someone to make up your room. If you want decent food you have to go to the specialty restaurant and pay for it. The adult pool was so small and way overcrowded. They had another adult pool but it had limited spots and fee was 210 per person for the week. The Spa was a nice facility. So one would think that after you pay for an overpriced massage you can use the rest of the amenities there but No that's an extra fee too. So be wary when you think you have an all inclusive they are so many hidden fees. Also the shows sucked, Royal Caribbean is such a better cruise line. Read Less
Sail Date July 2019
What can i say more than a horrible vacation? The boat was overbooked..too many people everywhere..not one place next to the pool to reserve a chair, noisy boat with under age kids drinking and screaming..we had hate notes left on our door ... Read More
What can i say more than a horrible vacation? The boat was overbooked..too many people everywhere..not one place next to the pool to reserve a chair, noisy boat with under age kids drinking and screaming..we had hate notes left on our door several times..gum on our door handle and the security officer told us that it wasnt their priority to see who might have done that and that camera footage was only made to check for the casino. the food is always the same thing in the buffet and changes slightly in the restaurants..activites and boring the staff was rude and didnt look like they wanted to be there..this is my first time on norwegian and i can promise you its my last!! dont go there if you want a peaceful vacation. i thought by seeing many reviews that this boat was going to be fun but the boat is very old and needs a major update in style. Read Less
Sail Date July 2019
The quality of the crew, their attentiveness and professionalism was far lacking. It was apparent they did not care to be on the ship. From boarding to disboarding the overall attitude toward passengers made me wish I was not there. The ... Read More
The quality of the crew, their attentiveness and professionalism was far lacking. It was apparent they did not care to be on the ship. From boarding to disboarding the overall attitude toward passengers made me wish I was not there. The quality of the food was horrendous, soups had no whole ingredients and were clearly powdered. I myself was sick the entire trip! The setup on ship was a detriment to anyone not there with a whole family as they corralled guests into areas such as Skyline for evening parties (an area much too small for all guests) and then closed the only place to get a drink when passengers engaged in fighting due to the cramped conditions. The adult only pools/ hot tubs were nearly never enforced! I never got to enjoy the pool/ hot tub areas due to an excess of children present at all times splashing and screaming. When I put forth the money to get a spa experience in hopes of some kind of relaxation I was shorted the whole service (tip to toe) including a collagen eye treatment I never received even after asking about completing the service. It was nearly impossible to find a quiet space or other singles on the ship. I spent more money on this cruise than my last and am utterly shocked by my experience with Norwegian as a whole. No kind of vacation I would choose for myself again. Read Less
Sail Date July 2019
My family and I went on the Norwegian Escape on July 7th to Bermuda. Let me start with the pro's getting on and off the ship was excellent. It was fast and smooth. The Specialty Restaurants were excellent. We had dinner at ... Read More
My family and I went on the Norwegian Escape on July 7th to Bermuda. Let me start with the pro's getting on and off the ship was excellent. It was fast and smooth. The Specialty Restaurants were excellent. We had dinner at Cagney's, Teppanyaki and La Cucina and the food and service was excellent. Now for the con's -- most rude and nasty staff. They never had a smile on their faces and seemed bothered all the time. The amount of sighs we received was crazy. The food in the buffet is terrible and disgusting. The same everyday. The Manhattan Room (main dining room) the food was cold and horrible. Now for the pool, there was no activities very boring. The cruise director was never seen and he was rude. The Choir of the Man was an excellent show. That was only show that we enjoyed. Never again. No NCL. Read Less
Sail Date July 2019
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last ... Read More
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last year and loved the extra room! Not the case on the Gem! We only saw our room steward in hall 3 times. Customer service rep Manuela de Olivera was incredibly rude and combative!! Good customer service is non existent! Never again! Our suite had some kind of bump out that took up additional space in our room. We couldnt walk by our bed to get into room without going sideways! We also couldn’t stand in front of closet and open doors! My son had a balcony room that Was more spacious ! When we asked the desk why it was considered a mini suite the rep became very combative and rude! She said “You are not getting an upgrade!” We told her we didn’t want to move just wanted it noted that cabin 11016 should not be considered a mini suite! She said it was our fault WE didn’t do our homework! She also kept arguing that all mini suites are the same size. (We later found out that our suite was less square footage than typical mini suites.) The customer service rep Manuela kept saying we were wrong so I asked for a manager. He came out and said all mini suites the same. I asked to please come look at it with me. When he got to our room he said you are right this is smaller, also said many others complained about this suite before. Food was poor to mediocre Loved buffet on the Dawn. The Buffett on the Gem was tasteless and similar to school cafeteria type food. Rooms were not kept as clean, they took my dirty and damp towels and rehung them instead of fresh ones. Room AC never got cold. Staff not very friendly. Empty beer cans and trash on ground around pool , very rusty balcony, Played Deal or No Deal. It cost $25 and only one person goes up to play, It said you have to be 18 plus and the name they called has to be present to play. They called a mans name and he wasn’t there so his 2 kids both under 12 went up with aunt and played. One of the kids actually played as contestant. Biggest prize was $500 and only 1 person won. Lots of underage drinking and lots of teenagers in night clubs. Read Less
Sail Date July 2019
For a new boat, the Escape had many flaws and was just average. It was ENORMOUS, but not in a good way, in my opinion. Although I have heard good things about Norwegian, my family and I did not love the Escape. First of all, the main adult ... Read More
For a new boat, the Escape had many flaws and was just average. It was ENORMOUS, but not in a good way, in my opinion. Although I have heard good things about Norwegian, my family and I did not love the Escape. First of all, the main adult pool was WAY TOO SMALL for such a big ship. Not sure why they designed such a big boat with such a small pool. And the worst part of it was, it was either 8 feet deep where you had to tread water, or you had to sit on the side, but because the pool was so small, there was never anywhere to sit. Second, because there are 4000 people on this ship, the decks were lined up with endless rows of lounge chairs so tight that it was extremely hard to pass through and we felt like sardines while we layed out. There were no tables whatsoever to put food or drinks down either. Would’ve been nice to see some comfortable lounge seating with tables on the upper deck by the glass. Although lounge seating is available on the eighth floor deck but it is very cool and shaded and is in a designated “quiet area”. The restaurants had good food, but not great like you would expect on a cruise. It was just OK. Water slides and zip lines always had long lines and my kids went on only once. (Personally, I thought they were an eyesore on the boat.) Service overall was friendly. Their show “After Midnight” was the only entertainment I really enjoyed. However, the ship did have a lot of very nice tucked away bars and the drinks were delicious, using top shelf liquor. Overall ship was very clean. Embarkation and disembarkation was extremely smooth considering the amount of people. Read Less
Sail Date June 2019
We chose this after cruising with NCL on the Epic. What a terrible choice though. Officers told us the Escape and much of the NCL fleet was built in Germany, Epic was built in France. I will not cruise on any ship built in Germany again if ... Read More
We chose this after cruising with NCL on the Epic. What a terrible choice though. Officers told us the Escape and much of the NCL fleet was built in Germany, Epic was built in France. I will not cruise on any ship built in Germany again if that's the case. The main pool was 6ft8" deep and over 18's only allowed. No use for our 11 year old then. So they called another pool the main pool, it was also salt water, it was 5ft at the shallow end and 5ft8" at the deep end. They were handing out life jackets to children! There were no sunbeds near the pool but kids under 12 needed adult supervision so I spent time standing like a lemon. My son hated the pool and how can kids play when they cant touch the bottom of the pool. We were told the ship had 6 sections and the pools had to be that depth to balance the weight. Never mind comfort. So if you like salt water pools, don't have kids and don't mind being out of your depth its great. They did not tell everyone to use cleanser before going into restaurants, again an officer told us we were not in a high risk area! My wife was ill after eating fish on the ship in one of the speciality restaurants. This meal was on the 1st night, we had eaten the same on the trip over to the ship from the UK to New York and my wife only ate on the ship after that. Bringing up a whole prawn was a giveaway as to the cause. I will say other food was decent. But here is the shocker, there was blood on my sons bedding and plasters in the room. It was a disgrace. I do have photo proof. So did they not wash the bedding from the last guest or give us dirty bedding and not notice, but BLOOD! Activities, thought the shows were really adult entertainment, walked out of one but Choir of Man was exceptional to be fair. These ships don't cater for an 11 year old. Kids club is great as he used it when younger but when 11 he is too old for face painting and the like. However not old enough for teen activities, this isn't a cruise only problem to be fair had this at hotels also. service was good, in fact after we complained we met a number of senior officers and they kept saying they wanted to buy us wine or a meal with no obligation, by then I had made it clear I would complain when off the ship and the compensation of two hundred dollars offered was of no use to me as I wanted a full refund for the fact that the pools were not as advertised, the room layout was not made clear, BLOOD on bedding. I did this 2nd day to make it clear how unhappy I was. Then it became the topic of conversation for the holiday so hardly relaxing. What I can say is it wasn't the officers fault, they really did try, like giving my son a token for a free ice cream made on ship, but the ice cream parlour remained closed for the next 4 days! The slides of the pool were very good, couldn't get me son to do the ropes course. Only got my son on the slides one day, he just didn't want to be near the pool so I ended up playing a lot of pool at O'Sheehans, happy holiday. Lastly I have decided to turn down the eleven hundred dollars now offered to me as the cruise cost over 5 times that. This had to be spent on board within 24 months and no other discounts could apply so it was buy a full price cruise to get some credit on ship that you don't want to go on. No thank you, on principal. Read Less
Sail Date June 2019
The restaurants had some of the worst food I have ever had and the service was terribly slow. It seemed like they bought the cheapest buffet food online and then tried to feed it to us! Half the buffet was closed almost all of the time and ... Read More
The restaurants had some of the worst food I have ever had and the service was terribly slow. It seemed like they bought the cheapest buffet food online and then tried to feed it to us! Half the buffet was closed almost all of the time and half of the golf course was closed off when we got there! The remote in our room only worked about .3% of the time. I finally was able to rent a movie on the tv and then the TV glitched and deleted it! It was $10.00 for the movie! The woman at the Atrium bar was very rude and made consistently rude comments to us so we complained to customer service and they were unable to assist us. Everything from the pool tables to the regular tables looked run down and old. We turned on the light to have our room made up and towels exchanged and the cleaning woman came in turned off the light and closed the door! She did not clean the room, exchange the towels or even come back! The room service was a joke and took forever to get there. They forgot a part of the same order 3 times and brought it town 2 hours later. We had to keep calling to follow up. The entertainment was lacking and the movies were showed in the Atrium which is located in the center of the ship so you could not hear anything! We were just happy to get off the forsaken nightmare that was that ship. I have cruised with Princess, Royal Carribean and Celebrity and have never had a bad experience on their ships. Save your money and go with a different company or you will have a bad time. Read Less
Sail Date June 2019
We have cruised on Norwegian before and liked the idea of going out of Boston and not dealing with flights. My husband and I, my son, wife and 2 granddaughters, my daughter and her husband went on the cruise. Getting onboard and off went ... Read More
We have cruised on Norwegian before and liked the idea of going out of Boston and not dealing with flights. My husband and I, my son, wife and 2 granddaughters, my daughter and her husband went on the cruise. Getting onboard and off went very smoothly. comfortable rooms, great meals, great entertainment and lots for my granddaughters to do. They especially loved the Splash Academy on board!!! They kept asking to go there. The port in Bermuda has lots to see and do and transportation is everywhere. We ordered the premium drink package so we enjoyed many different types of drinks!!! The Stardust Theatre is beautiful and the shows there were wonderful!!!! The band that played by the pool was awesome and everyone was so into the music!!!! I think they should have played longer though! My daughter, daughter-in-law and I all went to the Spa and got massages!!! They had a great deal for a twilight massage!!! Read Less
Sail Date June 2019
I have thoroughly enjoyed all of my Norwegian cruises except for my recent one week June cruise (June 2019) roundtrip from New York City to Bermuda. The cruise was aboard the Norwegian Escape. I was shocked by how poorly designed the ship ... Read More
I have thoroughly enjoyed all of my Norwegian cruises except for my recent one week June cruise (June 2019) roundtrip from New York City to Bermuda. The cruise was aboard the Norwegian Escape. I was shocked by how poorly designed the ship was for over 4000 people and how unfriendly some of the staff was. I have been on large ships (4000+) of two other cruise lines -- Princess and MSC. These ships were comfortable and could easily accommodate all of the passenger. HOWEVER, THE NORWEGIAN ESCAPE WAS FILLED WITH CRAMPED AND UNCOMFORTABLE SPACES AND DID NOT HAVE ENOUGH STAFF TO PROPERLY HANDLE ALL OF THE PASSENGER. The Design of the Escape First of about the cabin. I have never had such a small balcony cabin on any ship that I have ever been on. The cabin was long and narrow -- Not really enough space to easily move around the cabin. There was insufficient storage for clothes so we had to keep some of our things in our suitcases. The bathroom was a comfortable size, but I would have accepted a smaller bathroom to have increased living area. The balcony was the smallest I ever stepped foot on. The lounges and bar areas were extremely small and some were oddly shaped so that patrons could not view the stage entertainment from where they were seated. The pool area was small and the pools were small as well. The whole area was cramped and because of upper decks, we felt like we were surrounded by skyscrapers which blocked most of the sun. The gym area not only was not tiny with insufficient equipment for 4000 guests,, but also did not have showers, saunas, and only had single patron washrooms. I could go on, but I think I have given you a good idea of why we will never go on the Escape or other Breakaway class ships of Norwegian Cruise Lines. The Staff The Guest Services Staff, the Casino Staff, and the Future Cruise Consultants made excuses about problems rather than being helpful. Many times they were very defensive about what had happened. Just one example. The Casino occasionally gave Canadian and Bermudian money in change when casing a ticket for a guest. They have given me 80 cents -- 60 cents Canadian and 10 cents US. When I returned to the Casino cashier, she denied that they had given me the change. Guest Services was no help either. So I returned to the Casino staff and argued my case. Eventually they gave me 70 cents for the Canadian and kept the Bermudian dime. Housekeeping was not responsive to us at all. When we requested that our towels be replaced, they said they would. We contacted them a second time. However, we had to go to Guest Services in person to request towels. We tried to call Guest Services and they never answered the phone for us. Our Cabin steward was lackadaisical. This cruise was the first time that we did not give our cabin steward an extra tip. However, the serving staff in the restaurants and in the buffet were absolutely excellent. The food was very good. Bermuda was great as well.The only positive things about the cruise. Overall, the cruise ship and staff were a disappointment and I will avoid Norwegian's larger ships. Read Less
Sail Date June 2019
This is my 5th cruise with Norwegian. We usually take the cruises out of Miami which the ships are a lot bigger and offer more things to do.but decided to go out of Boston because it was an hour away drive.Although it cost twice as much ... Read More
This is my 5th cruise with Norwegian. We usually take the cruises out of Miami which the ships are a lot bigger and offer more things to do.but decided to go out of Boston because it was an hour away drive.Although it cost twice as much to go on this cruise compared to cruises in Miami where there bigger and newer.If this is your first cruise i guess you would enjoy it but being my 5th cruise the food was awful.The bathrooms were dirty the paper towels were overflowing in the trash. There was no soap to wash your hands in the bathrooms and you were lucky if you found a bathroom door that locked.Dirty dishes left all around the ship for days. No one ever picked them up! We got one towel animal the first night and that was it. My daughter always looked forward to them.FYI - For teenagers there really wasn't much to do very boring.I guess the ship had a plumbing issue because it smelled like sewage though out the whole ship.FYI if you pay for the medical insurance you still have to pay on the ship to see a Doctor.$150 just to look at you so its a waste of money for the insurance and the Doctor on this ship was very rude and i wouldn't be surprised if he wasn't a physician at all. Definitively wouldn"t ever go on this ship again!!.Well I think it's time to try Royal Caribbean. Read Less
Sail Date June 2019
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets ... Read More
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets and were asked to hang and reuse bathroom towels. If we wanted water in our room we had to pay $5.59. Our room steward took 3 days before he finally met us. The announcment speaker was broken. Steele cabin doors slammed all hours of the day and night. The worst was the food. On the Gem it was horrible!!! Except the pool side bbq. The food tasted frozen and packaged then warmed up. Anything under a heat lamp was dried out. We ate fruit for days. Entertainment was boring. Stacks of Lounge chairs outside were ratchet strapped together but never put out for the number of passengers to use. Rock climbing wall was closed. Never again! Read Less
Sail Date June 2019
Though it was a good buy to beautiful Bermuda - but was mistaken -the actual cost was nearly three times the ad price.. .Low quality, not fun and they actually yelled at us customers! Buyer beware - use a travel agent. At departure off ... Read More
Though it was a good buy to beautiful Bermuda - but was mistaken -the actual cost was nearly three times the ad price.. .Low quality, not fun and they actually yelled at us customers! Buyer beware - use a travel agent. At departure off the ship at 7:45 am, they had us jammed in the elevator area with our luggage and squished further as more people came out the elevators for more than 20 minutes! They yelled at us as we tried to get out of one another's way in the congestion! Very stress full, uncomfortable and unnecessary for our last impression. My other three cruise you just walk off the ship. The water slides were frequently down for repair and when the were running the water flow was so low you hardly slid at all more like crawling down the slide. The Atrium area was often very congested because of poor design and the lack of space on the ship. The entertainment was often poor . Things were canceled often. Some were just sales tricks to get your money. Choir of Man and After Midnight were very good shows ! The food was fair to poor. Twice I got fishy salmon. Food was often over cooked and dry. They give out very small piece of watermelon infrequently. The deserts are mostly just puddings. Read Less
Sail Date June 2019
Wanting to sail from Manhattan, we decided to take the Escape to Bermuda. The experience was a paradigmatic example of how NCL values quantity and income over quality and genuine concern for its passengers. If you love huge crowds, a ... Read More
Wanting to sail from Manhattan, we decided to take the Escape to Bermuda. The experience was a paradigmatic example of how NCL values quantity and income over quality and genuine concern for its passengers. If you love huge crowds, a noise level in the ear splitting decibel ranges, mediocre service, restaurants which resemble an airport food court during weather delays, and complete disregard for customer care, this cruise is for you. I had to argue with bartender about the beverage package, then wait in line for an hour to speak to guest services to have someone correct the bartender's misunderstanding of the program. The spa overcharged me for a massage. When I brought this to their attention, I was told they could not correct the bill. I had to spend hours in many lines trying to correct this. Then they cancelled my onboard account because my credit card had been refused. But it had not - NCL had placed someone else's credit card onto my account. It took days for them to figure this out, while I was denied service at all the bars Spa managers outright lied to me regarding the overcharges. The cabin steward threw out my personal property. Food preparation was disappointing and service uneven. The onboard app for communication never worked. I have sailed on two dozen cruises and this was, without a doubt, the worst I have ever experienced. I contacted Guest Relations after the cruise. They took three months to reply, and refused to take responsibility for their mistakes. I was offered $250 ship board credit on a future cruise. Considering the aggravation, stress, and hours I lost waiting in lines to correct their mistakes, this was nothing short of insulting. and only serves to highlight NCL's complete lack of concern for customer service. Read Less
Sail Date May 2019
There was 3 main rooms to eat.One forgot husbands dinner and order and when he did receive it everyone else was done.They gave him a steak that you couldnt cut never mind eat. The second main room was always late and food never hot and the ... Read More
There was 3 main rooms to eat.One forgot husbands dinner and order and when he did receive it everyone else was done.They gave him a steak that you couldnt cut never mind eat. The second main room was always late and food never hot and the cook was terrible.The 3rd main room was the savor and it wasnt too bad but the food was never hot.So we tried the 3 speciality dinning rooms.The seafood well i had a lopster whole when i ordered the tail.They cooked it on a grill and i couldnt get the meat off the lopster to eat it.Terrible and this was a speciality dinning.The french one was very good and that was the only one that was great. The 3rd one i dont even remember but it was bad food so that will give you an idea of what that was like. They had entertainment good for the teens and that was it.Terrible.The comedy club was so so.Only good thing was the bar and thank god for that or we would of starved.How could they charge what they did when the food was so terrible i dont know.We had a white party and loud music for teens and children no matter what age were allowed till midnight.That ruined it for the adults who wanted to dance and drink.All in all stay away from norweigan any of them.This was my second norweigan ship and never ever again.Hope i did the required amount of letters which is so stupid also Read Less
Sail Date May 2019
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for ... Read More
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for several reasons. I purposely took notes so that I could let the customer relations department know about my first Norwegian experience. I do not believe you can fix something if you are unaware the problem exists. • 5/4 during our first experience at the pool below the upper bar, it was a windy day and the trash from above was blowing down into the pool area (cigarette boxes, cups, wrappers). It would be one thing if someone was cleaning this up and on top of it but the trash sat there and accumulated the entire time we were at the pool. There were plenty of people standing at a table pushing spa products but nobody to pick up or sweep the area. • We had a couples pedicure scheduled for the morning at 9:00am that we scheduled during our tour of the spa. Not one person mentioned to us there is a time difference and that we should adjust our phones accordingly. Although it may have been written someplace it was the next morning and we had no idea. The spa called us three or four times and we answered the phone but nobody said anything. We learned 10 minutes later the cord on the phone was broken and unless you held it a certain way the person on the other end could not hear you speaking. They told us that they could fit us in if we hurried. • 5/5 mid-morning/afternoon we were at the Garden Café and there was a loud banging coming from what I thought was the other side of the bar area so I ran around to see what the loud noise was and the gentleman at the counter informed me they were working in the room behind the bar. Right after that there was loud grinding noise on top of the banging that continued for at least 20 minutes to a half hour or more. • 5/6 approximately 7am we were awoken by loud clanging noise that continued until 9am. When we complained they mentioned something about the life boats but this was still unacceptable at these hours or at all during the cruise. • 5/6 the main pool bar had approximately 20-25 people waiting with one bartender on. • Our friend fell getting off the boat to go to town, when she came back on the boat immediately after falling to get Band-Aids for her road rash knees they told her the doctor would not be available until 5pm. She went to get band aids at the front desk and they told her she could purchase them. • 5/8 it was a beautiful day and everyone was at the pool. Unfortunately both pools were drained and closed. There were men in white coveralls in the pool doing some sort of maintenance for most of the day. At some point they put on masks and were applying some sort of toxic chemical that they were wearing masks to put on. The concerning thing for every guest aside from the inconvenience of the pool being closed was now this incredibly strong chemical smell wafting up into the area where all the guest were sitting without masks. Not only is this a health hazard but just a mindless act that I am shocked Norwegian corporate signed off on. • There were parts of the boat that were roped off and being painted while the cruise hardly half way through. This was not due to the wind that was an entirely different thing and I completely understand the decks being closed off for high wind. • During Bingo the final day there was a 10 minutes hard sell for re-cruising if you book now you can get all of these discounts, which honestly in my opinion was too much considering there was construction on the boat the majority of the time we were cruising. • The final day we headed back to the garden café to get a drink and again there was a group of men in white coveralls painting the stairs white. In summary, I am truly disappointed with the lack of staffing, the lack of professionalism, the nickel and diming for everything. Since when does a premium drink package not include water, soda or coffee? I walked up to more than two bars where the bartenders were either arguing with each other or ignoring the customers. I think it was the first day we sat at O’Sheehans to eat and they said we could eat at the bar but we had to walk over to the hostess stand and get menus. I then pointed out there was a menu right behind the gentleman who said this. I don’t mind walking over to the hostess stand I understand that is the policy when you are trying to be seated in the dining area. This was day one and the lack of interest in the guests or to make us feel welcome should have been a red flag because it was consistent throughout the entire cruise. It is not for us to know that the waiters shouldn’t come behind the bar because the bartender kept yelling at them. I am have been in the hospitality industry my entire work life and know exactly what needs to be done to make someone feel welcome and appreciated. If this was the representation of Norwegian that this company has put forth to keep people cruising on their boats then I can say without a doubt we will be pursuing our next vacation with a different cruise line. The biggest disappointment for me is that I have heard so many great things about Norwegian and was really looking forward to a great vacation. Read Less
Sail Date May 2019
We chose this cruise because we had heard positive things. Very disappointed, we took this cruise for out fortieth wedding anniversary. Cold food was served starting the first night and every meal after that except at O’Sheehans. The ... Read More
We chose this cruise because we had heard positive things. Very disappointed, we took this cruise for out fortieth wedding anniversary. Cold food was served starting the first night and every meal after that except at O’Sheehans. The specialty restaurants weren’t any better than the rest of the dining. We paid all of our fees before we took the cruise and were still charged $30.00 every day. I will not take another Norwegian cruise line cruise. We were charged to play some of the games and the biggest prize that an audience member won during Deal or no Deal was $50.00. The cards cost $25.00 per card. I really was disappointed because you hear so much about how good the food is and you look forward to this. It certainly did not even come close to what I have read. The shows were good. I will give the, that. I enjoyed all the shows that I attended. Read Less
Sail Date May 2019
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my ... Read More
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my boyfriends first time on a cruise and this made him not want to cruise again. The ship did not sail smooth at all. I told staff about this awful experience and they did not care. Everything is so expensive on the ship and a rip-off. I would NOT recommend this to anybody at all. I am very upset with my experience. The staff was nice but the food was terrible and wasn't cook correctly. Shore excursions are so expensive and not worth it at all. Please do not purchase when you can get transportation or things on the island for cheaper. This cruise line tries to get your money. I hope that they really fix this ship and the problems because I am sure many people have felt the same way as I did about this trip. Read Less
Sail Date April 2019
Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a ... Read More
Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a drink at any of the bars was too long to even bother - no waiters going around either. The food.. awful. Cafeteria food unless you go to the Specialty Dining - which is an extra cost. We did not have the drink package but each time we purchased a drink it was wrong on our account - as in, if it was a 'drink of the day' it should have been $8.95 and it would show up on the account as $14.71. I spent a lot of time at the guest service desk each day to rectify my account - great way to relax. Activities... if you don't play BINGO or Gamble, then just don't even bother. I never thought a cruise could be so disappointing - I felt nickeled and dimed the entire time. Just DON'T.. Norwegian is terrible. Read Less
Sail Date November 2018
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