The most stressful and disappointing experience ever had in over 30 cruises. We were the only British guests (may have been a couple more) on this cruise and all our paperwork was incorrect and based on the american cruiser. Telephone numbers did not work, no Bermuda waiver or correct paperwork was forthcoming, covid test timings were incorrect on our paperwork. Queued 5 hours to get on the ...
We recently cruised on the Pearl to Bermuda and stayed in The Haven. We were excited about our first vacation since before the pandemic. We applied 30 days before the trip for our Bermuda Travel Authorization and took the proctored Covid tests. You have to take a test 2 days before embarkation, which is fine. I didn't get my authorization until 8:00pm the night before so if you get it later, don't ...
If this were our first cruise, we would never go cruising again.
The embarkation in NY is described as chaotic at best. Nothing indicates where you should go to drop off luggage (we parked for $200 at garage on W 58st and walked). The ship was at pier 88, and we asked a porter what to do, he said to drop bags and go to pier 90. No signs or NCL personnel anywhere directing. At pier 90, we ...
We just returned from the Epic transatlantic.
So positives first: Not so many people sailing, approx 1400 on a ship that has the capacity of over 4000 so there was always plenty of seats available in the bars and lounges and the bar and restaurant service was quick and all the staff were friendly.
Food was pretty much up to the usual Norwegian Cruise Line standard which is better than some ...
We have cruised many times with NCL. I’m a platinum member and we have always enjoyed our previous cruises, however ;this cruise was not not up to par.
Every concern had required two or more calls to get someone to address the problems in our ADA balcony cabin. The shower flooded, banging in the wall entailed completely breaking down our sliding door and adjacent wall, and the shower door ...
The overall cruise was above average. We enjoyed the freestyle part of the cruise.
The main reason we gave it an above average score was we had to switch rooms due to a foul sewage smell in our room.
We also had an issue with our upcharge dining at Cagney's steakhouse. They sat us then told us that we didn't have the right package for this dinning experience. We had to go to Guest services ...
The beds were hard, cs was rude and was told that only the Havens got nice beds. Staff wasn't as friendly as Carnival and the food was bland. Had to schedule entertainment and nobody told us that we had to and by the time we figured it out they were all booked. The only good thing is they push for sanitizing your hands before entering the buffet which was a good thing and I never seen on any other ...
We have always sailed NCL and loved it but it had been a couple of years because of personal issues and it is not the cruise line I remembered.
From embarkation forward it was a series of disorganization, poor service, poor food, unpleasant atmosphere, and irritations.
Arrival/Embarkation:
• arrival transfer drop off at pier was at the far end away from where you drop baggage, people ...
I heard Escape is a good ship so went on it. Very bad don't go on Escape take some other ship or cruise line. Food is bad I am not picky, still had trouble to find what to eat. Ate cause had to eat s.t. tasteless food, over cooked. Basically every day same menu omelet, chicken, pork, pastries mostly terrible. Tried other dining options same thing over cooked, salty and I am not picky one but ...
Poor communication with passengers. The daily schedule tells you no reservations are needed for shows, the TV tell you the same but when you click on the venue it says it is sold out! Never got to see any shows. Also the specialty dining was completely booked by the first day! We had a mini-suite that was way smaller than our regular suite on RCL in January! The chairs on the minuscule balcony we ...