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1 Helpful Vote
Sail Date: October 2016
I have cruised Norwegian before and loved the smaller ships like the Gem and Star. Looked for something new and chose the Breakaway to compare it to Royal Caribbean"s Anthem of the Sea. The only similarity was size! Breakaway ... Read More
I have cruised Norwegian before and loved the smaller ships like the Gem and Star. Looked for something new and chose the Breakaway to compare it to Royal Caribbean"s Anthem of the Sea. The only similarity was size! Breakaway was one big disappointment after another. Waited til we were on the ship to say we were not going to Bermuda. Did not know where but it wasn't Bermuda. Stayed in NY harbor overnight (no casino allowed). Left next day with rumors everywhere about where we were going. Much later in the day they said it would be Cape Canaveral for 8 hours. Offered a few tours. It was not until we were headed to Nassau that we were told there would be no tours offered there! And it would be 6 hours. Why bother! They gave us $200 per cabin and $29 port fee per person for not going to Bermuda. Whoop di do! Changes to itinerary can be expected but the lack of personal attention and lack of answers to questions cannot be tolerated. Guest services stunk! Any complaint was redirected back to a specific department and good luck trying to find the person who had power to help. Spent an entire morning with no bathroom services available to the mid ship level. (Yes, that be us!) No explanations and no apologies. No one gave us any attention unless it meant a tip for them. Only contact with cabin steward was when we called him (and yes, he did try to help, but he never visited to say welcome). The flyers were another story. They were only there to sell their products and services. Schedules were wrong and the biggest complaint was not receiving the insert that told us disembarking schedules. As a former cruiser (28 of them) i was waiting for this and felt insulted when guest services and room help accused me of throwing it out. Ours was not the only cabin not to receive one! I will use the Anthem when I want a big ship. Breakaway did nothing for me and my fellow travelers. Read Less
2 Helpful Votes
Sail Date: October 2016
The cruise came as part of a package so we had no choice of the ship we sailed on. We have sailed 5 times before on Princess , Royal Carribean, Carnival and Thomson. The ship was overrun with children even though it was term time. You ... Read More
The cruise came as part of a package so we had no choice of the ship we sailed on. We have sailed 5 times before on Princess , Royal Carribean, Carnival and Thomson. The ship was overrun with children even though it was term time. You couldn't get near the pool or hot tubs and by the end of the day the water in the hot tubs was grey. The ultimate drinks package was excellent. The drinks were well prepared and included all good brands. We had a balcony stateroom which was large and comfortable. Coffe machine in the stateroom. The bed was comfortable. The bathroom was large with a great shower. Embarkation and disembarkation were slow but the ship was full. The reason I have rated it as poor was the overall experience for us was not enjoyable kids charging about everywhere really noisy and ever present in all the entertainment venues ruining our enjoyment. Before comments are made about being child haters nothing could be farther from the truth BUT their is a time and a place and for us on this particular ship their were just too many. Read Less
9 Helpful Votes
Sail Date: September 2016
Although my wife and I did our best to have a good time, I would not recommend non-smokers or anyone with children cruise on the Breakaway (and likely the Getaway since they are sister ships). For reference, we just cruised to Bermuda at ... Read More
Although my wife and I did our best to have a good time, I would not recommend non-smokers or anyone with children cruise on the Breakaway (and likely the Getaway since they are sister ships). For reference, we just cruised to Bermuda at the end of September 2016. The first issue is with the casino located on Deck 7, mid-ship. It has an open stairway leading to Decks 6 and 8. Smoking is allowed in parts of the casino. Due to poor ventilation and being completely open, the stench of smoke permeates everything between the forward and aft elevators on all three decks (6, 7, & 8 mid-ship). There is no place to escape it and unfortunately, a majority of the restaurants, bars, and activities take place in those areas. As an avid poker fan, I had planned to play in all of the poker tournaments. However, I couldn't go anywhere near the casino due to the level of smoke. It reminded me of the pictures that show smog enveloping cities like Los Angeles or Bejing. My wife and I developed severe, smoke-induced headaches within minutes of stepping off the elevators. In the many conversations we had with other cruisers, even those that smoked complained about the level of smoke in these areas. You will be relegated to activites in the forward and aft sections. Luckily, this is where the main theatre is on Deck 7, so plan to spend a lot of time there. I would like to call out The Headliners Club on Deck 6 specifically as a problem area. This club is located at the bottom of the center stairs where they keep the 2 sets of double doors open during shows. The smoke from the casino fills the room. Also, Shakers Martini Bar is right next to the center stairs on Deck 8 so it always smells like smoke. This brings me to the second issue. Be aware that all of the seats in the theatre were apparently installed improperly and you cannot sit upright without sitting on the back edge of the seat. The back edge of the seat is made of very rigid plastic. Slouching is required to sit somewhat comfortably. Everyone we talked to complained about this issue as the seats appear to mounted about 3 inches forward of where they should be. You may be able to alleivate some of the discomfort by bringing a pillow to stuff behind your back, but I didn't think to try it during the cruise. Thirdly, if you don't smoke, you will need to avoid the outdoor pool on Deck 15, the outdoor Garden Cafe bars, the waterslides, and the outside-starboard side of Deck 8 (note that this is where you will spend most of your time if you have children travelling with you). The starboard side of the pool allows smoking, but the smoke gets trapped under the Deck 16 walkways and lingers even with the wind blowing. There is no place on Deck 15 to avoid the smoke other than the enclosed Spa which is in the forward section. The Garden Cafe bars are located aft of the pool and thus catch all of the smoke. Deck 8 has an outdoor walkway called The Waterfront. However, the starboard side allows smoking so you'll have stay on the port side. Unfortunately, there is limited seating on the port side and in 7 days, my wife and I were never able to find an empty seat. Luckily for us, we had a balcony suite. Well, we thought it was lucky until we opened the balcony door. Our room was starboard aft on Deck 10. The smoke from the pool on Deck 15 and The Waterfront on Deck 8 passed right over all of the balconies in that area. We did discuss these with Guest Services, but were told that nothing could be done about the smoke and that there was no other rooms avaialble. We toyed with the idea of disembarking in Bermuda and flying back, but with only 1 sea day on the return trip we decided to just deal with it. It's been 3 days since I got off the ship, and I'm still dealing with smoke-induced sinus issues and coughing. Read Less
6 Helpful Votes
Sail Date: September 2016
Of 14 cruises, this ship ranks 14th. There is no venue on this ship that holds even 1/4 of the passengers. Most of the venues are too small to accommodate those who want to attend. The atrium had several good entertainments, but only ... Read More
Of 14 cruises, this ship ranks 14th. There is no venue on this ship that holds even 1/4 of the passengers. Most of the venues are too small to accommodate those who want to attend. The atrium had several good entertainments, but only those in the first row or those who hung over the rail in the deck above the atrium, could see it. Whomever picked high back white leather chairs as the furniture in the atrium should be fired, because anyone sitting behind these chairs could only look at the back of a white leather chair. Howl at the Moon, dueling pianos, was the best entertainment on the ship. Make reservations early for all the shows, if you want to see them. The overall decor of this ship was brown veneer. The seats in the theater are horrible. We only went to one show, because the seat is an over soft cushion in a metal pan. We are average size, (small compared to most on this ship), and we sat on a metal edge. Attire on this ship is casual to worse. Forget bringing a suit or cocktail dress, you will be out of style on this ship. This is not a ship, where you will have the opportunity to meet other cruisers. Freestyle dining means, go when you want and where you want and eat with your own group, If you are a couple traveling, prepare a lot of dinner conversation, because you will be conversing with each other the whole cruise. As to dining, the cafe was pretty good. Dinners in the complementary dining rooms were presented well and the staff very friendly and courteous, but the only good dinner was served on the last night of the cruise. The escargot was served on one night and it was smothered with mushrooms and a canned brown gravy, yuck! The chicken Kiev wasn't as good as what I can buy in the frozen section of the local grocery store and the Veal Oscar was like shoe leather with a sauce. Our cabin was average for a comparable cabin on other lines. The bathroom was considerably larger. Don't count on many amenities in the cabin. If you want a bathrobe you must ask for it. The cabin was impeccably clean. This cruise went to Bermuda and docked for 3 days. Bermuda is a beautiful, friendly island with plenty to do and see. Transportation on the buses and ferries is easy and reasonable. The beaches on the south end of the island are really pink. We recommend Horseshoe Bay Beach. It is crowded, but there are enough lounge chairs and umbrellas to go around. There is also food, drink and bathrooms available. Elbow Beach was a huge, expansive pink beach, but there is nothing there. No bathrooms and no place to purchase even a bottled water. Embarkation was fairly smooth for a ship that carries over 4000 passengers, but debarkation was the worst of any cruise yet. I felt sorry for any child or older adult that may have needed to use the bathroom during this over 2 hour labyrinth. Would we go again? We will go to Bermuda again in a heartbeat, but not on this ship. Nor will we travel on any other ship with over 3000 passengers. One thing I did note - The NCL product has declined severely since 2014 when it was taken over by new management. I have enjoyed several NCL cruises, I hope that I will be able to again, but they need to restructure their values from quantity to quality. Read Less
8 Helpful Votes
Sail Date: September 2016
Just getting back from out 3rd Breakaway Cruise in three years, and I had to come to this site to comment. I am sorry to say with each year, my love for this ship has diminished. There was a 2 hour boarding delay because a few passengers ... Read More
Just getting back from out 3rd Breakaway Cruise in three years, and I had to come to this site to comment. I am sorry to say with each year, my love for this ship has diminished. There was a 2 hour boarding delay because a few passengers from the prior sailing were "stow a-ways" and couldn't be found. We were given numbers to board the ship, but this did nothing to avoid, confusion, yelling, pushing and an overall very unpleasant experience. Disembarkment wasn't much different and there was no reason for the chaos- long lines spiraling around with no direction from staff. Fellow passengers were more helpful then the cruise staff. The absolute worst embarking/disembarking experience that all of us could remember- and we're not new to cruising. Such a disappointment because just last year we literally walked on and off the ship with no waiting. Entertainment continues to be a real plus for this ship. Howl at the Moon is a great bar, full of wonderful entertainment every night. Rock of Ages is entertaining, Cirque Dreams show continues to be amazing!!! It is so worth seeing. The other issue that may make us decide not to return to NCL- is they are now adding "upcharging fees" on what feels like everything and everything. Yes, the drink package ma be included in your cruise, but what was included in that drink package last year may not be this year. NCL increased all prices of their drinks- for example a chocolate martini (not name brand liquor) now costs $17.95. Last year a Godiva Martini was included in the package. This year any drink over $15 (and there are a lot of them now!!!) you need to pay the difference. This can add up quickly and what I liked about the drink packages is that you didn't have to worry about additional fees. Well, now you do. Also, on the menus in the main dining areas - the Manhattan Room, Taste and Savor, there are upcharged meals. If you like the Surf and Turf- $24.95 please. It's becoming everywhere you go on this ship, you need to pay an additional fee. PS- Drinks are cheaper in Bermuda and NYC, even in the tourist trap bars and restuarants than then are on the Breakaway. Such a shame, because we loved this ship. Now it feels like its Read Less
4 Helpful Votes
Sail Date: September 2016
Okay, here goes. Cabin was a mini-suite; very spacious with a good sized bathroom, very comfy king-sized bed and a small balcony. Enough storage for 2 people and belongings. However, walls were VERY thin; could hear our neighbors alarm ... Read More
Okay, here goes. Cabin was a mini-suite; very spacious with a good sized bathroom, very comfy king-sized bed and a small balcony. Enough storage for 2 people and belongings. However, walls were VERY thin; could hear our neighbors alarm clock go off! Never had a bad meal, whether the buffet or included restaurants. Never had to wait to eat, and always had exceptional service. Very personable and competent bar tenders. Lots of activities if you wanted to participate. Saw "Burn The Floor"; really spectacular. "Cirque Dreams" was wonderful as well. Negatives: Smoking. Deck 17 had smoking at the bar and on one side of the ship. Being that you're outdoors, the smoke wafted everywhere. Couldn't get away from it, both cigar and cigarettes. Very disappointing. Smoking in the casino, which you had to walk through to get to several restaurants. Again, very disappointing, Also, smoking was allowed in the Humidor. However, even with the doors closed, the smell of cigars and cigarettes was so thick that if you sat at the bar outside of the Humidor, or at the front of La Cucina (the Italian restaurant), you couldn't escape the stench. Just awful. Deck 15; The 21+ Pool: Although separate from the Kiddie Splash Pad and smaller pool, there is just 1 pool. 1 pool. For 3000+ people. Not only that, but the DJ begins blasting music before 12 noon, and it just gets louder and louder. I am in no way a prude, but I like to sit by the pool and read a book on vacation. Not only could I not hear myself think, it was extremely difficult to even get in the pool with so many people already in it! And yet on Deck 16, there were plenty deck chairs and it was much more peaceful, but no pool. Hey NCL; how about adding another pool up on 16??? Serious design flaw in my opinion. Whoever thought that 1 pool for several thousand people was a good idea has no clue. If I ever cruise again, it will be on a smaller ship with more than 1 pool. Read Less
12 Helpful Votes
Sail Date: September 2016
We previously sailed on Norwegian gem and had a wonderful time, couldn't wait to go again. Breakaway was horrible. Cabin with balcony small with poor layout. Carpet old and dirty. Vacuums must not exist on this ship. Comforter ... Read More
We previously sailed on Norwegian gem and had a wonderful time, couldn't wait to go again. Breakaway was horrible. Cabin with balcony small with poor layout. Carpet old and dirty. Vacuums must not exist on this ship. Comforter stained, hair on pillows, balcony sandy and muddy. Only one complementary show until the end. Not much to do if you don't gamble. Boring ship and food ok. Drinks good. Couldn't wait to get home after a few days. Pool area way too small and much much too crowde. Will never go back on Norwegian .No towel animals or extra touches by housekeeping. Toilet stopped working so had to go down the hall to use public restroom one night. One friendly manager in garden cafe and one friendly manager in osheehans bar and grill. Otherwise no friendly faces on board. I would not recommend this ship to anyone. We waited a long time for this vacation and wasted our money and time Read Less
6 Helpful Votes
Sail Date: September 2016
We sailed on Breakaway 3 months after it launched, and returned to be very disappointed this last cruise. Actually, we really enjoyed our first cruise on the Breakaway and thought it really was a good value, but all has changed. We also ... Read More
We sailed on Breakaway 3 months after it launched, and returned to be very disappointed this last cruise. Actually, we really enjoyed our first cruise on the Breakaway and thought it really was a good value, but all has changed. We also sailed on the Gem in July, and though the food was very good, and after having a bad cruise on RCL in March, though the Gem was many levels above. The Breakaway took the experience to new lows. Just say no to sailing on the Breakaway. My wife and I sail 3 to 4 time a year (35 or so cruises since 2008), so I think we know what to expect. NCL along with RCL have reached new lows. With the exception of the Gem in July. My understanding is that NCL has made its cost cutting after July 15th. The company is now owned by venture capital company’s and the rape and pillaging has started. There are cuts everywhere. The food quality was just bad. Service in the dining rooms took at least 2 hours. I complained about one of the waiters ignoring us for half an hour and he salted my food making it uneatable. His name was Edgardo, a heavy set black man in his 40’s. Towel animals, gone Mattress pads that hold the bed together, gone I guess it fell through the crack Ice in your room, gone Professional entertainment, gone Quality food, gone Experienced personal, gone Adult areas, overrun with kids. Screaming kids. Rewards program, gone we are gold members and they did not provide the pins or any other published rewards benefits. Does not matter, we will not sail again with these venture capitalists. I could write a book about how bad this ship was, but a few really bad areas were: Entertainment, long gone are the quality shows and comics etc. Now the crew provide a lot of it. Don’t think you can roam around from venue to venue, there are no multiple venue’s. Count on movies. Prerecorded Tom Jones show, that is so loud it will bread your ear drums. Second city performed, just a bunch of class clowns, not funny, unfunded/unscripted. Just bad Deserts, we had watermelon, since all the rest the waiters did not recommend. Another example, the omelet bar, the cook was standing around talking to his supervisor and another cook just talking, while a line of 30 or more people were waiting. That showed complete disrespect for the passengers and NCL management. The beef on the ship must have been below commercial grade. No fat, no taste and drowned in a Indian type gravy. BTW, even the Indian food from the Indian chef was bad. I guess the Chef burned his taste buds, or the taste bud burned Chef was all NCL wanted to pay for. For the fish, not fresh. I had fish and chips on the Gem, best I have ever had, Breakaway, worst I have ever had. Most of the food was drowned in gravy, with an Indian taste, just could not get away from the Indian spices. I guess that is all NCL can afford. You can see the stress on the crew. It is clear they are over worked. Plan on waiting in line. And getting food that is past its expiration date with strange smells and textures. Escargot a thing of the past. Free lobster, gone. Even in the complementary restaurants they have prices for the menu items. I am very surprised what poor condition this ship was in, for being 3 years old. The funny part of this cruise was seeing a piece of carpet replaced in front of the Manhattan dining room, and the pattern or the square cut out did not match. Then I noticed that all around the ship. Also, the bathroom toilet stank. The drinks, that you pay for, are tiny. Not enough waiters at the pool and hot tubs. I will not cruise with NCL again. I suggest you just say no to NCL and let other people waste there money in this cheap company. My time is more valuable they to have a bad vacation. Read Less
Sail Date: September 2016
Our cruise was a week Boston to Bermuda to Boston and then the Eastern Seaboard to Quebec City. The cruise ports were great. The refurbished Dawn was lovely. Cabin Steward was amazing as were other staff members. Other than this I was ... Read More
Our cruise was a week Boston to Bermuda to Boston and then the Eastern Seaboard to Quebec City. The cruise ports were great. The refurbished Dawn was lovely. Cabin Steward was amazing as were other staff members. Other than this I was very disappointed with the service from NCL right from the get go. We were given incorrect information at time of booking. Cruise consultants dropped our file without notice. When we asked to switch to a local travel agent our request was denied. Our cruise included a $200 on board credit. When we arrived. Our credits were incorrect. We are a party of 4 couples and one couple never did get their credit. We spent so much time at Guest Services lining up. They expected us to purchase an internet package to sort it out ourselves. They were less than helpful. I think the most disappointing for me though was the dining. We are platinum with NCL so have sailed many times with them. The food was not up to their usual standard. Freestyle dining has gone too far in my estimation. Baseball hats in the main dining, no dress code at all. The hat thing is just good manners even without a dress code. The staff were not properly trained in fine dining and there was insufficient staff. Lastly, they have now started charging for menu items in the main "complimentary" dining room that is included in the price of your cruise. To me, this is just not acceptable. Read Less
Sail Date: August 2016
Reason of choice: my aunt chose it for their 50th anniversary. Pros: cabin floor 5 bigger hallways and bigger rooms than floor 11 (small hallways like a maze. Smaller rooms). Our housekeeper was fantastic. Left us tips on sticky notes, ... Read More
Reason of choice: my aunt chose it for their 50th anniversary. Pros: cabin floor 5 bigger hallways and bigger rooms than floor 11 (small hallways like a maze. Smaller rooms). Our housekeeper was fantastic. Left us tips on sticky notes, clean bed and fresh ice every time he cleaned 2 x a day. Him and the cruise director (entertaining)and cruise director assistant (entertaining) were the best part of the cruise. Food: good to me. All was good except their cheesecake at taste. It wasn't cheesecake it was like jelly. They had escargot, swordfish, flounder, mahi mahi (free). Shore excursion rum cruise: this is where they dropped the ball big time. The bermuda was cut short so we can make it back to nyc on time. I confirmed with customer service and shore excursions if they had a rum bottle we had purchased from the excursion before we set sail back home. They said yes and they would bring it to our cabin. They told us to wait until 10 pm. 10 pm came it wasn't there. They told us they could ship it to our house. We had to follow up with customer service after cruise through email and wait until 15 days for a reply back (they told us you can't call you have to email). Two weeks later we heard back from them and they said they can't ship it due to law. Why pretend you can ship it to canada when you can't? They assured us they've done it before but they lied. We even talked to the supervisor or manager george v. We are getting our refund for the purchase but i don't like being lied to. I would not recommend this cruise to anyone!!!!! Ever!!! They don't take accountability and make it right. It's just like oh well sorry we messed up and that's it. Deal with it. Read Less
19 Helpful Votes
Sail Date: August 2016
People I work with told me it was a great ship to sail on. So I went on that. First off: this cruise has way too many people on board and less activities (such as late shows) for the price we paid. There is something in the range 4000 ... Read More
People I work with told me it was a great ship to sail on. So I went on that. First off: this cruise has way too many people on board and less activities (such as late shows) for the price we paid. There is something in the range 4000 passengers. Someone on the ship said that their are 4800? But that must include the 1800 staff as well. Well, you do the math 1800 staff to 4000 passengers? So do not expect to get a waiter to get you coffee and juice while you get your breakfast at the buffet. There was a lot of "Nickel and Dime" stuff too. For one example, room service is NOT INCLUDED on this ship.( I referring to having food sent to your room) It's 7.95 per room service, where as, in the past several cruises I have taken it was done for free. The main dining has you dress casual and with shorts. Really? That's not how I'm used to cruising during my past several cruises. No formal night? No filet mignon? No Lobster Tail? Really? Yea , their is specialty dinning for a price? But, I have always gotten Lobster and Filet Mignon on my past 6 cruises. There were only 2 real Broadway- like shows so they repeated those 2 shows every other day to accommodate the amount of people on board . There was dirt and left food bits under my bed. ( I noticed it the last day when I was getting my luggage out from under the bed). I got a shore excursion package which gave me $150 credit and wasn't informed that I had to spend $50 per day on a shore excursion for the 3 days at Bermuda. Because I in the past I have been to Bermuda 6 times with other cruise lines I did not want to do 3 separate things for 3 days. After a big fiasco I manage to get the $150 for one day. I chose to do something a little different, and go on the " Behind the Scenes Tour" thinking I would meet the actors dancers and captain or Bridge. Right? Wrong. Instead, I say the actors and dancers dressing room and wasn't even allowed to photo it. Then I saw the food services( kitchen)tour which by the way Celebrity gives you for free. Then The Laundry service? Really? And recyclable service. Really? I did get a free photo though, it wasn't free considering that this excursion package was $89 PER PERSON. Thank God that I was credited. There could have been a lot to do on this cruise had there been less passengers. Example, I walked the plank but I had to wait on a 1 hour line. I did manage to play miniature golf on the very first day because we got on the ship real early. The Cruise director and his staff were very nice and very talented singers but I did not feel that personal bond like I have felt in the past with the other cruise directors because you hardly saw them till the last night. They were all over the place accommodating the other 4000 passengers . There were plenty of beach chairs to tan so I was happy about that. The gym was very nice to although I do not know why it was 2 small rooms on such a large passenger capacity ship? Oh, and there were lots of kids/teens onboard this ship including my 13 year old daughter who btw, loved the teen lounge. However, instead of some of the teens / kids staying where they were suppose to stay( not to include my daughter because,if she was not at the lounge, she was with us) teens were sitting on the floors in the elevators ridding them up and down. Kids were running around out side the cabins and nobody was doing anything about it. Even my daughter was telling me how annoying that was. So, I checked up on here from time to time making sure she was with the nice crowd even if it did embarrassed her.( She'll appreciate it later on in life.) Also, the cruise itself is the destination and NCL did not live up to that IMO. So there you have it: my experience on the Breakaway. Past cruises I took are : Carnival twice, hated it the second time around on the Splendor. Royal Caribbean once, Loved it! Princess Cruise ,Caribbean Princess , twice, Loved it! Celebrity Cruise line , Celebrity Summit, twice , Loved it! Here are some of the prices I recall paying for 2 adults and one child/teen from NYC and/or NJ to Caribbean: Princess ocean view: $3200 8 days to Caribbean Carnival Splendor ocean view: $2,900 7 day cruise to Caribbean Celebrity Cruise balcony with drink package: $3,500 7 day cruise to Caribbean Norwegian Cruise balcony and drink package: $4,500 7 day cruise to Caribbean. I hope this helps you picking your next cruise. Read Less
21 Helpful Votes
Sail Date: August 2016
We chose this cruise because it was an easy drive (less than 2 hours) to NYC as well as diverse activities that would meet everyone's needs/desires. The 1.5 hour wait in a long line to board the ship was very much indicative of what ... Read More
We chose this cruise because it was an easy drive (less than 2 hours) to NYC as well as diverse activities that would meet everyone's needs/desires. The 1.5 hour wait in a long line to board the ship was very much indicative of what the week was going to feel like. Throngs of people all jockeying to try and score an advantage over the next person. For example, in order to get chairs by the pool someone would have to wake up between 5-6am and place towel placeholders. Otherwise, you weren't getting a chair until after 3pm. Our stateroom was very small, the carpet was matted, stained and generally showed signs of extreme wear. I normally don't complain or nitpick but it was really dirty and looked like it hadn't been vacuumed for a while. The bathroom smelled like a urinal and old smoke and that smell persisted the entire time. The tile was cracked inside the shower and hair was littered around the edges of the shower door. I felt like I needed to wear flip flops in the shower and questioned how thorough the cabin stewards clean these staterooms between cruises. Overall, it was extremely crowded, lines for the pool, the buffet and elevators all the time. I think if NCL could charge extra for clean air they would. The Cirque show cost extra, The thermal spa cost extra, bottles of water cost extra. I really started to feel like I was being "nickled and dimed" on this cruise. I was ready for it to end. As for the meals, my opinion is this: it's not bad considering you are trying to feed more than 5000 mouths a day. Generally speaking, the menu is diverse, the presentation is very good (desserts always looked wonderful but tasted horrible) but at the end of the day the food is mass produced mediocrity. Read Less
5 Helpful Votes
Sail Date: August 2016
Trip from NYC to Bermuda - Much too crowded, takes almost 3 days to arrive & half the time to return. Reservation systems sucks, dropped off everything we thought we had in the bag (restaurants, shows, etc., before boarding). Towels ... Read More
Trip from NYC to Bermuda - Much too crowded, takes almost 3 days to arrive & half the time to return. Reservation systems sucks, dropped off everything we thought we had in the bag (restaurants, shows, etc., before boarding). Towels were soiled, couple we travelled with had ants in their bed. Food is extremely salty and alcoholic drinks very weak. They have the nerve to charge $5.50 for a bottle of water and $5.00 for a Cappuccino. Pool was so crowed that we never even attempted to get in. Disembarking was a nightmare. TAKEAWAY - Use another cruise line that caters to a smaller number of guests so you don't feel like herded sheep! ALSO - Beware of the $13.50 per person per day service charge that will appear on your credit card of record after the fact. My suggestion is to dispute it and they will reverse the charges, since it's a little game they play. Matter of fact, they even have a link to obtain the refund through, since they obviously must get a lot of these requests. Makes you wonder? New onboard management team is poor at best. Not impressed, may never want to cruise again. Read Less
2 Helpful Votes
Sail Date: August 2016
Overall, I was extremely disappointed with the NCL Breakaway cruise from NYC to Bermuda. My wife and I have cruised NCL once before on a 3 night weekend getaway out of Ft. Lauderdale to the Bahamas and thought it was an extended booze ... Read More
Overall, I was extremely disappointed with the NCL Breakaway cruise from NYC to Bermuda. My wife and I have cruised NCL once before on a 3 night weekend getaway out of Ft. Lauderdale to the Bahamas and thought it was an extended booze cruise. Since it was our first time on NCL we chalked it up to the fact that it was only a 3 night cruise and not endemic of the cruise line. Well after cruising on the Breakaway for seven nights I can honestly say that it was more of the same. The "main" pool was hidden under the waterslides and as such had no deck chairs around it. So if the kids wanted to go swimming they were either on their own or you were in the pool with them. Also, the pool was packed full of children under the age of 8. My kids who are 12, 13 and 14 had no desire to go into what they called the "pee" pool. The actual main pool was an adults only pool that was full of boozing young adults without kids. This is where the poolside bar was, the entertainment occurred and this pool was surrounded by deck chairs. So as a family, this is where we would want to be but it made absolutely no sense to try and hang out at this pool since the kids couldn't swim in it and everyone there was getting trashed. For some reason there was only one show throughout the cruise..."Rock of Ages". The ship warned that the show was for "Mature" audiences but since it was the only show all week long I assumed that it would be PG-13 in nature. Unfortunately the show was more "R" rated than PG-13 and really wasn't that good anyway...and this is from a guy who knew every song in the show by heart. H2O in the aft on deck 16 was an awesome area to hang out in. Unfortunately, it was an adults only area until 7 pm so once again there wasn't a place for the family to hang out together. Lastly, we booked 2 dinners through NCL's "Special Events" weeks before the cruise because we were a group of 13 and couldn't reserve anything for that size group without going through special events. Both dinners started very poorly. The first dinner was in Cagney's. When I booked the dinner, I told NCL that my daughter was a vegetarian and asked if they would accommodate her at Cagney's since it is a steakhouse. I was told that it wouldn't be a problem but at Cagney's they told me that all they had for her were sides and salads. I had to speak to the manager to get her a meal. The 2nd meal was at Manhattans. When I booked this meal for 13, I was told that the only time they could accommodate us was at 5:30 so we booked it. When we arrived at Manhattans they were going to seat us at 2 different tables. Since we were celebrating a birthday this kind of defeated the purpose of booking in advance. So once again we had to speak to a manager to only get what we wanted. In both of the instances above the NCL staff made it right. But I have to say it was extremely frustrating and annoying for me to jump through hoops and book everything ahead of time through special events only to have NCL make us argue and demand our way when we arrived at the venues. The boardwalk on deck 8 was a nice area of indoor/outdoor bars and restaurants. The service was great, but nothing more or less than what I've experienced on Celebrity or Royal Caribbean. Read Less
11 Helpful Votes
Sail Date: August 2016
I was very disappointed with the NCL Breakaway cruise out of NY to Bermuda. My wife and I cruised NCL once before on a 3-Night getaway to the Bahamas. Our perception of the cruise was that it was an extended booze cruise. However, we ... Read More
I was very disappointed with the NCL Breakaway cruise out of NY to Bermuda. My wife and I cruised NCL once before on a 3-Night getaway to the Bahamas. Our perception of the cruise was that it was an extended booze cruise. However, we thought it was a function of the 3 night weekend cruise and not endemic of NCL. Unfortunately, we found the 7 night Bermuda cruise to be more of the same. The best areas on the ship were "adults only". The main pool which had a bar, lounge chairs and entertainment was an adults only pool so as a family with 12, 13 and 14 year old girls it didn't make sense to hang out at the adult pool. Not to mention that everyone at the pool was in the process of getting drunk. H2O on the 16th deck also had a nice water feature and deck chairs but was also off limits to kids until 7 pm. The only other pool area was hidden under the waterslide and as a result didn't have any deck chairs around it. So either the kids were in it by themselves or everyone was in it. However, the kids had no desire to go into what we referred to as the "pee" pool because it was full (and I mean full) of little kids. Lastly, the only real show was "Rock of Ages" which was extremely adult themed. The ship warned that it was for "mature" audiences but I thought they were just being safe and assumed that since it was the only show they had that it would be appropriate for my kids. Unfortunately, the show would have been rated "R" if it were a movie. Overall, the shipped was extremely crowded. I am not kidding when I say, you couldn't see the adult pool unless you walked right up the the edge because the entire perimeter was full of adults sitting on the side drinking. By 7:30 in the morning every deck chair was claimed with a towel. We were a party of 13 and required special assistance embarking and disembarking. All I can say is "thank god". It took us an hour to get off the boat and they brought our group to the front of every line. I can't imagine how long it would have taken if we didn't get the special assistance. I also booked 2 dinners through NCL's Special Events so the 13 of us could have dinner together. Both dinners started horribly as we had to argue with the restaurants to get a vegetarian meal (Cagney's was only going to give my daughter sides and salad) and Manhattan wasn't going to seat us all together. On the positive side, the crew was amazing. But I have felt that way on every cruise I've been on. And deck 8, with the indoor/outdoor bars and restaurants was very cool. Read Less
1 Helpful Vote
Sail Date: August 2016
I have been cruising on Norwegian every year for more than 7 years to Bermuda from Boston. On August 5th 2016 we had two major problems with our cruise. 1.) The air conditioning in our stateroom was not working properly. After ... Read More
I have been cruising on Norwegian every year for more than 7 years to Bermuda from Boston. On August 5th 2016 we had two major problems with our cruise. 1.) The air conditioning in our stateroom was not working properly. After reporting it on the first day a tech came to our stateroom and upon entering said, " I can feel that is is warm in here, let me take a look". He then shoved a thermometer up into the ceiling and held it there for 5 minutes and said he was getting a reading so it was working properly, We advised him that it may register "cool" up in the ceiling, but the room was warm. He said that was as good as it can be and left. The entire trip the room was sometimes marginally cool and at some points in Bermuda, the room was uncomfortably warm. 2.) Upon entering the ship my travel guest and I immediately joined the spa for $149.00 each for the week...$298.00 for 2...We joined the spa because it is limited to the first 100 people who join. It entitles you to a heated lap pool which is one of the reasons we book this cruise. On the second day of the cruise, we entered the spa and put our hands in the water and to our shock and surprise it was freezing cold and not the usual 84 degrees. We immediately left the pool area and approached the front desk and we were told the pool was never heated. We explained we had joined the spa for the last 7 years and it was always heated. The attendant said she would report it to the supervisor named Sunshine buy was told earlier by the Supervisor that the pool was never heated. (Hmmmmm very odd we thought.) We asked to speak to the supervisor and the attendant immediately called her. The supervisor told the attendant that the pool wasn't heated nor was it ever heated. We asked to speak to her and she refused to get on the phone. We asked again to see her in person but she refused to come to the front desk. She told the attendant to tell us to go to our stateroom and that she would call us when she wasn't busy. (Like that was going to happen!!!) We refused to leave and had her call the Supervisor Sunshine again, and at that point, she finally admitted that they were having technical problems with the pools heater. We were outraged that she lied to us and her staff about the pool never being heated. We asked for a refund of the $298.00 as we had no interest in swimming in a cold pool. She said she would only refund each of us $70.00. As Gold members of this Cruise Line, we reported it to Norwegian Headquarters when we returned. Today is September 7th and we still have not heard from Norwegian. I give this cruise line 2 Stars! I am very disappointed with the horrible treatment we experienced. Read Less
18 Helpful Votes
Sail Date: July 2016
I have been on cruises to Bermuda several times (also several to Canada, and Alaska), this was my first experience with Norwegian. I was very unpleasantly surprised. The staff win the award for most unfriendly and unhelpful. The do ... Read More
I have been on cruises to Bermuda several times (also several to Canada, and Alaska), this was my first experience with Norwegian. I was very unpleasantly surprised. The staff win the award for most unfriendly and unhelpful. The do score high marks for the greatest focus, however -- and that focus is to sell, sell, sell. I can't help but wonder if Norwegian's policy of adding on an automatic 18% gratuity to every purchase, and charging a daily "service fee" to cover tips contributes to the lack of motivation of the staff to provide good service. Whatever it is, these folks (when you found them) weren't just unhelpful, they could be downright rude. Embarkation was a nightmare. It was nearly impossible to get information. Staff seemed intent on looking harried, or being in a fog. We arrived at the designated time, but it took over three hours to board -- way worse than boarding a plane, and getting through security was a breeze, so this was all Norwegian. No organization, complete chaos. The person who checked us in told me "the system" had the passengers listed as my first name/middle name and my middle name/first name (so, it had me in there twice) and asked if I was "sure" I had listed my son. I showed him our e-docs and booking receipt, which clearly listed me and my son. He kept talking about "the system" and I told him I had no control over their system. When he finally got someone to help him, she told him (quietly, but I could hear) that he had swiped my passport twice (yes, I saw him do that) and had thus wiped out my son's info, so it was his mistake. He never acknowledged or apologized. He then proceeded to disappear for several minutes (?) and finally returned with our key cards. Mine didn't work when I tried to board, but after another interminable wait, they let us through and told me to go to "Guest Services" to get a new card. I don't need to tell you what the lines there were like, right? Wait, wait, wait. By this time, I've got a raging headache. Unfortunately, I had forgotten to pack ibuprofen. Surely I can get some on board, right? Yes, but that process took about four hours: waiting to ask someone where I could get the medicine, going to the vending machine that dispensed the medicine, finding out I needed quarters to use the machine, waiting on line to exchange a dollar for four quarters to use in the machine, bringing the quarters to the machine, only to discover the machine wasn't working, waiting on line again to tell them the machine didn't work, waiting after they called someone at medical, pounding on the door of medical, waiting some more, finally getting a couple of pills -- and yes, they made sure to charge me. Dining -- the one area you expect to really enjoy on a cruise -- was a lousy experience, too. Norwegian seems intent on making you so miserable with the included eating options that you'll fork over the bucks to eat at their "specialty" restaurants. What a rip-off! We ended up eating at the buffet for all but three meals, because going to the "main" restaurants (those included with your cruise) was an exercise in, you guessed it, waiting, waiting, waiting. I sampled many different foods from the buffet, but left most of them on my plate, because they were awful. So, we basically did pizza. Oh! One night they had lamb chops, which were delicious, but what a wait at the buffet for those. I'm so thankful I waited on booking shore excursions. One, because after the awfulness of the first few days, I didn't want to give Norwegian any more of my money and two, because I came to learn those were a ridiculous rip-off, too. Most things they have listed you can go onto the island and book yourself at a far lower cost -- I mean, it's not even close. And, look, Bermuda is so lovely, and although I'm not a huge beach person, I am when it comes to Bermuda. The snorkeling at Snorkel Park was fun, but it's not a great beach for just swimming. Walk over and rent the snorkel equipment and chairs/umbrella on your own. Go to Horseshoe for just a day at the beach. Take a taxi and get the minibus back. I don't recommend renting a moped -- we did for one day, but the native drivers are hugely aggressive, and it's not fun, at all. Disembarkation went better, only because I chose to ignore what little information Norwegian decided to mete out -- and in this case it was outright lies. I made the decision to self assist, because I couldn't bear another ordeal. Announcements all morning that nothing would happen before 8:30 a.m. -- lies. I'm glad we decided to mosey on down on our own. I should find something nice to say . . . the ship was clean. I mentioned not seeing staff, but I did see them cleaning away when I was roaming around in the middle of the night. And, there was someone ready to spray you with antibacterial stuff as you entered the buffet ("washy washy"). Also, Second City was a highlight -- thank goodness for the comedy shows, or we would have been very miserable campers, uh, I mean cruisers. Finally, the absolute arrogance and obliviousness of the crew annoyed me. I was approached twice by crew members while dining who wanted to know if I was loving the cruise. The first time was while we were eating after just having enjoyed a performance by Second City. I was measured in my response: "At this moment, we are enjoying ourselves, but the experience has not been great overall." They seemed shocked and couldn't get away from me fast enough. The second time I basically said, no, I hadn't enjoyed the cruise (this was on the penultimate day) and while the woman asked for details, I told her I didn't want to talk about it right then, and would send a letter after I got home. Nothing to be done then, so what was the point? And, again, it seemed like just lip service and I was made to feel there must be something very wrong with me. Overall, I can't picture I'll be on a Norwegian cruise again, but I do want to return to Bermuda, so if that's the only option I'll do it -- with low expectations, I'm sure it will be much less painful. Read Less
7 Helpful Votes
Sail Date: July 2016
We just returned from the Norwegian Breakaway 7 day cruise to Bermuda. This ship is huge and the biggest ship we have been on. I chose this cruise specifically for the ship as my children (ages 12, 15, 18, 19) wanted to go on a cruise ... Read More
We just returned from the Norwegian Breakaway 7 day cruise to Bermuda. This ship is huge and the biggest ship we have been on. I chose this cruise specifically for the ship as my children (ages 12, 15, 18, 19) wanted to go on a cruise that had lots for them to do. This ship does have a lot of activities available but this is deceiving as each venue is so small that with the number of people on board, it is difficult to get a chance to do the activities. The theater was so small and you had to have reservations to go to the free shows. Getting a reservation for a free activity was impossible as they booked up the first night of the cruise! Other fun things cost extra such as bowling and going to some of the other shows. Norwegian has some "free offers" now such as the ultimate beverage package or 3 meal upgraded dining package, but what they don't tell you is that you are taxed for these "free things" which for the beverage package alone added on hundreds of dollars for our family of 6. Lots of nickel and dining!!! The buffet on this ship is disgusting! The food was left over pieces from other meals and not very hygienic. There was a long piece of hair in my mac n cheese that I am sure came from another traveler and not the staff but it still was gross! I was pleased to see that they added some sinks out in the open next to the buffet to wash your hands with soap and water before eating. I am not sure why they keep using the waterless hand sanitizers on these ships as they are not all the effective against Norwalk virus which causes the vomiting/diarrhea illness that we all fear on our trip! I would recommend the upgraded dinners at the specialty restaurants which were superb but they should be for the extra cost!! This was our 13th cruise and 3rd with Norwegian. The ships have gotten larger, the balconies smaller, the service poorer and seems like Norwegian is becoming more like Carnival. The fitness room with the treadmills, bikes and ellipticals was tiny and held maybe 40 people which is ridiculous for a ship this size. Never got to go down the slide as the lines were almost to the ground. Couldn't even get close to the pool as again, way to small for the number of people on board. I think Norwegian has forgotten the delicate balance between public space and number of people on board. Disembarkation takes 2 hours at least since this trip is so huge. I was tired of always standing in line on this cruise and really was disappointed in this ship. I definitely wouldn't recommend this ship. Read Less
4 Helpful Votes
Sail Date: July 2016
This was our 10th cruise so I am not new to cruising. We did one other Norwegian cruise, on the Gem from NY, and that was a little better. The pro's on this cruise were leaving from Boston as we live in Massachusetts. Bermuda was ... Read More
This was our 10th cruise so I am not new to cruising. We did one other Norwegian cruise, on the Gem from NY, and that was a little better. The pro's on this cruise were leaving from Boston as we live in Massachusetts. Bermuda was amazing and had a great time while there. We did get a great on a last minute deal on the cruise ($499pp on inside room). The ship was renovated a month before our cruise. It was okay, nothing fancy but clean enough. The con's. The dining rooms can not accommodate all the the passengers looking to dine there. We were told 2 nights that they were full for the night and then other nights had to go in as soon as they opened at 5:30 to get a table. The food was ok at best. The steak was never cooked to order. Always over done. There is only one pool on this ship and it is packed. Chairs are full of towels by 7am with no humans on them. Staff on the ship did not seem to be concerned with the saving of chairs. Not even a sign saying it wasn't permitted. They do not have any chairs along the sides of the ship either. If you wanted to relax on deck 7,8,9 you would have to stand and lean on a rail. There are no waiters walking around taking drink orders by the pool and hardly any in lounges and theatre. Had to go line up at a bar with many other people and wait and wait and wait. It wasn't worth it. Seems like the cruiseline is losing money on that idea. We had a flood in our room the first morning from the bathroom sink. Although it was repaired by noon time there was no apology or little credit offered in way of free drink or photo. Nothing. Our room attendant, Louie, was the best. Made sure to tip him extra as he went out of his way to make our stay as pleasant as possible. Also Baby and SanJiv in the dining rooms were excellent. The only two we dealt with in there that went the extra mile. If you pay in cash, like we did, you can not use your room key to get money in the casino. I only learned that after putting most of my spending money on the card. When I went back to take off a couple hundred to use for the casino they gave me a very hard time. They told me that I could not get any of my money back until the end of the cruise. After about 15 minutes of arguing with a person who should not be in customer service, she finally called "someone" and they were going to make an exception for me. How nice. If you like Bingo like we do you will be disappointed. Games are expensive and the payouts very small. They have their jack pot that gets larger as the cruise goes on and normally someone will win it at the end of the cruise. Not this time. The $5000 jackpot was kept by cruiseline. The last game where you could win the $5000 had at least 300 people playing with a minimum of $49 to play and the largest winning game only paid $300. Public restrooms were often dirty with toilets out of order. I probably won't cruise with this line again. They are not there to make the customer happy, just to get people on the ship and get money. After our time in Bermuda I couldn't wait to just get off the ship. Thankfully doing Royal Carribean next summer in Bermuda! Read Less
18 Helpful Votes
Sail Date: July 2016
we booked what we thought was a good deal for 3 families (3 staterooms) we soon learned that the good deal we thought we had wasn't so good at all. when we originally booked our trip ncl policy was that we could carry on a ... Read More
we booked what we thought was a good deal for 3 families (3 staterooms) we soon learned that the good deal we thought we had wasn't so good at all. when we originally booked our trip ncl policy was that we could carry on a case of water or other non alcoholic beverage, this policy changed about 10 days prior to our departure date and after we had paid in full. We called the cruise line and asked that due to a medical necessity would they make an exception and allow us to carry on a case of diet lipton green tea. sorry no exceptions ! But we could purchase the ultimate beverage package for an additional fee. So we did ! Which included all the soda you could consume in addition to all the alcohol you want. i don't drink not a drop, and soda is not on the list of choice beverages. so when i arrived in bermuda i had to sneak a couple bottles of water & a couple bottles of mio. In addition to the beverage package that we all had to purchase (company policy) they also tacked on another $ 80 gratuities for the bartenders and "those behind the scene" trying to get the attention of a bartender for a glass of club soda was near impossible because they already had the gratuity up front. our second problem was with the food: mediocre at best !! The three complimentary restaurants all had the same menu and didn't change much from night to night other than a few minor substitutions, however if you wanted to order off the ala cart side of the menu for a mere $29 additional for a steak or lobster. what had we paid for in advance we wondered? the breakfast buffet was abundant however the food was served at room temperature not hot and seemed to be much of the ingredients that were left from the previous day. i had sat down on morning and was just taking my first bite of some scrambled eggs when on of the officers-managers of the dining area stopped by and asked us how was the food i said "it's cold" she without missing a beat said "ok have a good day and moved along as if she hadn't heard a word we said. We just laughed at that point but this was day 5 and we were already more than frustrated with the service in general on the ship and were just looking forward to the end !! when we got our bill at the end there was a charge of $67.50 per day per stateroom. when we questioned the charge we were told it was a mandatory gratuity (corporate policy) for those workers behind the scenes that we may not have necessarily seen. we insisted that the charge be removed as we had already paid a mandatory gratuity on top of the "ultimate beverage package" which allowed us to have on drink at a time, soda, alcohol whichever sorry no exceptions ! We were each give a form and added to a long list of others that had requested that the charge be removed and told that the form had to be scanned then e-mailed to corporate office in miami with the reason for the requested refund. are you kidding !! I was raised that a gratuity was for good service. Quite frankly the service overall on the ship sucked ! except the maid service and the staff at the customer service that had to deal with all the angry persons. We left a significant Cash Tip for our cabin Stewart Walter to end our trip we had to walk from one end of the boat to the other in no semblance of order. families were separated and tempers were very short i did see some pushing and shoving when some tried to cut the line it was like a crime against humanity had been committed. we have sailed on several other cruise lines and this was by far the worst "you get what you pay for" our favorite cruise was disney whether or not you have children you will be treated like a king & queen, and if your not into mickey & goofy there are plenty of adult only area's on disney's ships. you pay a little more: but well worth the extra money. we had a crew member that was killed on the ship when one of the cables for the life boat snapped during a crew drill dropping him into the water along with several other crew members and then the other cable snapped dropping the life boat onto him, killing him instantly and sending several other crew members seriously injured to the hospital. never again norwegian !! One final thought when we got back to our home town just an hour North of NYC we had run into 2 families that unbeknownst to us had been on the same ship the week before us and they had very similar experiences Read Less
10 Helpful Votes
Sail Date: July 2016
We chose NCL because it has the reputation as one of the higher end cruise lines based on reviews and general information gathering. This vacation was for my husband and I and was our very first cruise. We had enough information on cruises ... Read More
We chose NCL because it has the reputation as one of the higher end cruise lines based on reviews and general information gathering. This vacation was for my husband and I and was our very first cruise. We had enough information on cruises from friends and family who were lifetime cruisers as well as others who were not fond of cruising. We know now that cruising is just not our thing but I feel it is important to point out that NCL misrepresented the Haven suite amenities and its value. For starters the so called pool in the Haven area was located amidst and in an air conditioned closed section which included about 5 tables for dining, a small buffet area, and 2 hot tubs. The size of the pool was approximately 10' x 4'. When there were 2 young teens in the pool, it was crowded. The pool was situated away from the outdoor deck and seating. It was on the 16th deck; the outdoor area on the 17th deck. We found that awkward. There was no staff to be found ever. Parents used this area as a kiddie pool area/day care camp area. So there was no supervision of these children. When we finally spoke up, we were told there had been the same problem the other day as well, and security had to be called. So security was called. And after 20 minutes, the situation repeated and stayed that way for the entire cruise with the exception of docking in Bermuda. Beware, you are not getting any real added value of a separate, quiet, relaxing pool when you pay for a Haven suite. The other amenity that was touted as a big deal which came with the Haven Spa suite was the Thermal spa. This was a beautiful area with many luxurious spa treats and we were excited to have this perk which we of course paid for as part of our haven Spa suite. The thing is and what you're not told, anyone can pay a day rate to have use of this spa. And believe me many passengers did just that. I believe it was $120 per day for the day pass. The first day, the line was almost out the door of passengers purchasing these day passes. We realized this to be the case when the following day, the spa was crowded (couldn't find an empty chair) and LOUD. Again, no staff to be found. And again, when we finally did bring it to the attention of an assistant manager, she acknowledged the problem, advised it wasn't the first complaint. We were told staff would come by to quiet things down. We never saw anyone. Finally, the Haven outdoor deck was usually unattended and that became problematic when on a number of occasions, there was no seating available even at 9 am. This "mega" ship carrying 4,000 plus passengers was overcrowded and that's why the Haven was being abused. Passengers with friends or family members were allowing non- Haven guests entrance to this private area. Of course passengers were buying day passes to this not so exclusive spa; the main ship areas were uncomfortably crowded. The main pool was ridiculously small. Our suite itself was very comfortable and well maintained. Staff was friendly when we saw them. Don't be fooled by the so called exclusivity of the Haven suites. Read Less
5 Helpful Votes
Sail Date: July 2016
We chose this cruise because the embarkation port, dates traveled, and length of cruise fit the schedules of the twenty family members in our group. The embarkation went very smoothly and on first appearances the ship is beautiful. Our ... Read More
We chose this cruise because the embarkation port, dates traveled, and length of cruise fit the schedules of the twenty family members in our group. The embarkation went very smoothly and on first appearances the ship is beautiful. Our balcony cabin was very nice, with ample storage space for the two of us. The bathroom was a good size for a cruise ship. The problems of being on a mega ship started at dinner. We made reservations for the twenty of us to eat together in the Manhattan dining room for the first and last nights. Even with reservations made weeks in advance, we waited in line. Once seated, two tables of ten side by side perfect, the service was horribly. slow. Each table of ten had a different server, but it still took almost 40 minutes for any food. Drinks were even longer. As an apology we were given several bottles of champagne which we saved for later in the week. On our last night, also in the Manhattan Room, we had two tables of 12 and 8 side by side. Service was good and both tables had the same server. For the nights in between, several members of our group chose the specialty restaurants. Those of us eating in the complimentary dining rooms (Taste or Savor) usually had a wait of 25 to 40 minutes. There is a bar right between the two dining rooms so we were able to get a drink while we waited. Service was slow every night. The ship was at full capacity and we were never able to sit anywhere near the pool, let alone swim in it! For the most part, we hung out in groups of six or so, and could share a couple of chairs in Spice H2O area. Some would sit, some cool off in the waterfall, then we'd switch! Service overall was poor. Lines for everything and very slow. There were several medical emergencies while we were on-board, including the death of a crew member. Nothing was told to the guests by NCL. We learned of the death through cab drivers and it was the front page news, with pictures, on the local newspaper in Hamilton. As guests we felt terrible for the crew after suffering such a tragic loss. On the last day at sea all cabin toilets on several floors in the aft section of ship were not working. This ordeal began about noon and continued until 10 that night. Hundreds of guests, if not more, were affected and the worst part was the lack of communication by the crew. Most guests were caught off-guard. NCL charged $10 for a smartphone app for on-board texting between guests and from NCL to guests. They could have sent a message to all guests in affected rooms so that we would know to use restrooms in the public areas. Cabin stewards could have place a sign in the affected hallways, but there was nothing but grumbling passengers. For this reason alone, the lack of communication during this mechanical problem, I will never travel NCL again, and will never recommend them to anyone. Read Less
9 Helpful Votes
Sail Date: July 2016
We had chosen this cruise because it was close to home (we live in NJ) and we were traveling as a group of 15 family members including my 90 grandparents. Embarkation was smooth, however when it came time for luggage delivery ... Read More
We had chosen this cruise because it was close to home (we live in NJ) and we were traveling as a group of 15 family members including my 90 grandparents. Embarkation was smooth, however when it came time for luggage delivery everyone's arrived but one bag. I would up finding my luggage in front of a stateroom at the opposite end of the hall. We had 5 balcony staterooms. The bathroom was smaller than that of a balcony on other cruise lines. The room was adequate - each balcony room had a different arrangement - some had the couch/sitting area first then beds by the balcony, and some had the beds first and couch by the balcony. The stateroom attendants were very nice and were very helpful with my grandparents needs. One thing I noticed was that ice was never filled in the room. The ship itself has a lot of activities for children, taking away from the experience for adults. There is only a small adult pool that could perhaps accommodate 75 people, when there were more than 4,000 on board. You could NEVER get a chair on deck to sit in the sun or shade, because every chair had a towel clipped on it by 6:30 am. The staff on deck says they use a red sticker to monitor if people aren't sitting in their chairs, however all week I only saw that done twice. I cannot even begin to explain how many fights broke out over chairs. You were lucky if you could find one chair at 7 am for your whole family to share. The boat has a ropes course, water slides, and trampoline area for the kids, and because of that there is not adequate pool space or chairs for the amount of people on board. Instead of looking forward to my days at sea, I began to dread them. The restaurants are typical cruise restaurants. Specialty dining had to be booked in advance, because it was sold out on board. General dining had a long wait during certain areas, but we knew this so we booked those in advance too. My #1 recommendation for this boat is BOOK EVERYTHING BEFORE YOU CRUISE, THE DAY IT BECOMES AVAILABLE! Every show and restaurant were fully booked the day we got on the boat, so do so the day it becomes available online. This includes comedy shows on board. For shows, I highly recommend the Cirque show in the Spieglar Tent (book in advance and arrive early for good seats) and the Second City shows. When you arrive in Bermuda, rent a scooter in the dock yard for all three days, it is truly your best way to get around and see the whole island at your leisure. Horseshoe Bay is a little crowded but work it if you like to climb the rocks, Elbow beach is gorgeous too but no amenities there like at Horseshoe. Disembarkation was a MESS! It seems the majority of people carried of their own luggage. Our color was supposed to be 2nd to disembark after carry off and we were running about an hour behind because of how many people were trying to get off at once. Be prepared for very long lines, over an hour long, to get off the boat. We had two children with us, one whose 7 and one whose 11 and while the enjoyed themselves, they said that after a day or two they ran out of things to do on the boat. It was very difficult for my grandparents who were in wheel chairs and walkers because the hallways are very narrow, and elevators were always packed. At times, we had to wait 20 minutes before we could get them on an elevator. There were several medical emergencies on board which seemed to be handled differently. A staff member died during a weekly emergency protocol drill, which did make us feel a bit unsafe that that could happen. Three more staff members were in critical condition from the same drill. The cruise staff/captain did nothing to address this to us, and we all either a) saw it ourselves as it happened or b) saw it on the news/in a paper. Many of us felt that our safety, as well as the staffs, should have been addressed. Also during the week there was a code late at night referring to a child who needed assistance and the captain did come on the speaker and address it, and a helicopter had to land on board to transport a teen to a hospital for abdominal pain, which the captain did address on the speaker. Overall, I wasn't satisfied with spending over $25,000 on staterooms and having the experience we did. Everyone should be able to get a chair on days at sea, and take a dip in the pool. No one should fear for their safety, or be unable to get around because of a wheelchair. If you are a young couple and looking for an easy getaway from NY then sure, go for it. If you are a family, I do not recommend this boat. Go for a smaller Norwegian boat or travel on Royal Caribbean (who even thought the have mega boats can accommodate everyone). Read Less
8 Helpful Votes
Sail Date: July 2016
With 4000 passengers on the ship, everywhere you went there was a crowd. The service in the restaurants was very inconsistent, some meals we had to wait to be waited on and several meals our food was very late. Several of the wait staff ... Read More
With 4000 passengers on the ship, everywhere you went there was a crowd. The service in the restaurants was very inconsistent, some meals we had to wait to be waited on and several meals our food was very late. Several of the wait staff lost the room key cards and the staff had to chase down the card. Several in our group purchased the upgrade on the dining package and they could not get a reservation for any of the upgrade restaurants. We found out the those who had the upgrade needed to make the reservation before departing. A couple in our party showed up for a 9:30 show and found that there tickets had been released to someone else. They were late because of the poor service in one of the restaurants. Most of the shows were booked before the cruise departed. NCL has moved down on our list of cruise list Read Less
12 Helpful Votes
Sail Date: July 2016
Mostly chose this because it had good facilities for our 16 month old granddaughter. Here are our opinions on things: *Staffers were awesome and really addressed our little one's issues as well as ours in all the dining rooms ... Read More
Mostly chose this because it had good facilities for our 16 month old granddaughter. Here are our opinions on things: *Staffers were awesome and really addressed our little one's issues as well as ours in all the dining rooms and specialty restaurants...that was the HIGH point!!...now the LOW: *Couldn't get near the adult pool. *NO LOUNGE CHAIR availability even at 6:55am, ALL reserved-deck 15-16-17! *Pools WAAAAY too SMALL for passengers on board...absurd! *Smoking area on deck 15 too close to Splash Pool for kids. *Virtually every show needed a reservation to see it. No opportunity to make any last minute choices.. ridiculous *Took 45 minutes IN the ship online for disembarkation + another 45 minutes outside the terminal to wait again. Never experienced anything like this! *Fun passenger games like "Newlywed Game", etc. was held in the Atrium instead of a theater where perhaps 1000+ people could have enjoyed it instead of the 150 or so right in front of the big screen (which could not be seen due to so many people standing on perimeter). Just unbelievable! *No Promenade Deck type area with chairs to relax under cover, only outdoor seats for restaurants on deck 7 or 8 at Waterfront area. ***We have been on 11 or 12 cruises and you will never get me on a mega ship again! Read Less
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