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1 Helpful Vote
Sail Date: June 2018
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get ... Read More
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get what you pay for" rings true here. We thought that even though the ship had been refurbished, it still had an odd lay out and was cramped. Dinner- Having a reservation for dinner means nothing. We still had to wait in line at least 20 min, and at one time 45 min for a table. The common area in front of the elevators is the waiting area for the main dining rooms and it gets crowded and people start to get mean when getting in line and waiting. (Cutting mainly) The MDR food was ok. There were a few good dishes, but mostly just ok. Nothing special or overly gourmet. We felt like add on's were pushed... bottled water, more wine, etc.... We tried to schedule the Pay restaurants but they were all booked for normal eating times. We could have gone at 9pm but that's not our thing. Buffet- a step down from Golden Corral. They did have several fancy dishes- but they all were just blah. Hamburger meat was off a bit. Tasted like very low quality beef. Mexican night, no melted cheese? Ran out of guacamole early? oh well. The cleanliness of the area was amazing. There were multiple staff clearing tables and cleaning. That was a plus! Customer service and Security- We had a security issue on the ship that was not taken seriously until we complained for 4 days about it. This was probably the most disappointing part of the trip. We felt that customer service replayed the basic script back to us over and over again. "Oh! You have a problem? We are so sorry. We are looking into it." Well, they weren't. We were finally able to talk to someone in security 4 days after the incident, and to their credit, they took care of the problem to our satisfaction. Pool- The adult pool area is nice with 4 hot tubs situated around the corners. Another deck up top for view of the pool and ocean. It was packed except dinner times and island days. Kids Pool- when it was opened it was packed. So very, very full of people. Most of whom ignored the "no kids in diapers" rule. Ick. Spa- Nice area with a nice thermal suite. Kids club- Wonderful people and activities. Our kids liked it and had a good time when they went. Room- Our room was an inside cabin. We felt like it was a bit dark, but I suppose that is to be expected with no window. The mattress was comfortable! The linens and towels were showing their wear. There were holes in almost all of them. Our cabin steward seemed over worked and mentioned to us every time we saw him in the hallway that he had "all of these rooms" gesturing down the hallway. We never asked for anything special and then after getting his talk several times, we ended up just taking our towels to him to exchange so he didn't have to do turn-down service for us every day. I didn't appreciate being made to feel bad about his work load, but we were a bit sympathetic and tried to be good guests as well. Activities- There seemed to be a lot to do. They had several demonstrations or something always going on in the Atrium area too. There was always a pool party at night, and the party moved inside to Bliss when it got late. We did not have a chance to go see the shows. Bar- The Ultimate Beverage Package was a good deal, but unfortunately, it made for a very drunk trip for a lot of people. We have never seen so many stumbling drunk folks. I joked that we were on a Carnival cruise because of all the drunk people. They start early, and it's an annoyance all day. Overall a good time because we chose to look past these faults and make our trip good anyway. We love the 3 days in Bermuda, and we just thought of the sea days there and back something we had to go through to enjoy our Bermuda time. Next time we will probably go with a different cruise line, or just fly. Read Less
1 Helpful Vote
Sail Date: June 2018
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ... Read More
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ship had a very strong smell of cigarettes within a floor or two of the Cigar bar. Along with that, the upper deck almost always smelled like smoke when by the pool or food area. There were two nights where we had to have someone re-route the air in our room because it smelled like smoke. The entertainment was fair at best and most of it was geared towards Norwegian making more money and not entertainment. The only good part about this ship was dining in the Italian restaurant or the Mexican restaurant. Both of these places did a fabulous job and cared about the people sitting to eat. Bermuda was a great port and the only reason we didn't really hate this cruise. This is just a little glimpse into everything that wasn't great and the few items we found to be wonderful. As a side note, the cruise director dingo dave was not very nice and didn't even acknowledge people at times including us. Read Less
2 Helpful Votes
Sail Date: June 2018
Previously did this same itinerary with the Dawn and loved it, this time extremely disappointed. The servers in Bamboo where not friendly, threw the menus at us when we sat, never smiled, just dropped the plates and walked away. The ... Read More
Previously did this same itinerary with the Dawn and loved it, this time extremely disappointed. The servers in Bamboo where not friendly, threw the menus at us when we sat, never smiled, just dropped the plates and walked away. The food in Garden Cafe was terrible, felt it was the same selections day after day. The Spa staff and service was excellent. The room and cabin staff was fabulous, room very clean, staff attentive and friendly. Not enough staff on deck during the day, had to go to the bar to order drinks, long lines at bar. Also, people would hold chairs on deck all day long and never use them, frustrating when you where looking for a seat and there were none. Not as many activities by the pool during the day as in the past. Don't know if I would try Norwegian Cruise line again, food last couple of cruises has been horrible, and they seem to be cutting back on the amount of staff. Read Less
Sail Date: June 2018
Because it goes right out of Boston- No Flying!!!! & Had a voucher we had to use. Love Bermuda & the ease of getting on a ship in Boston & be there in days- wish we could of stayed longer in Bermuda. We could of stayed ... Read More
Because it goes right out of Boston- No Flying!!!! & Had a voucher we had to use. Love Bermuda & the ease of getting on a ship in Boston & be there in days- wish we could of stayed longer in Bermuda. We could of stayed until Wednesday night & still have made it home to Boston by Friday. That would of given us an extra day in Bermuda. Have gone on Norwegian a few times but was very dissapointed with this trip. They need to change up the food every few days - it seemed like it was always the same-or what was ever left over from the night before. Was told I could not bring a case of spring water on (I have a medical condition & have brought it on the past few times ) BUT yet I saw people bring a case of spring water on & other people during the week walking around with spring water- NOT the one they sell on the ship for $5.50 a bottle!!! Read Less
3 Helpful Votes
Sail Date: June 2018
I went with 3 other friends. We have all cruised before, but this was the first time on a Norwegian cruise. We were told the ship holds over 4,000 passengers, and boy did we feel it. The pool was so crowded with humanity that you ... Read More
I went with 3 other friends. We have all cruised before, but this was the first time on a Norwegian cruise. We were told the ship holds over 4,000 passengers, and boy did we feel it. The pool was so crowded with humanity that you didn't even want to go in, even if you could have fit. Hot tubs were the same. The sundeck on Deck 20 was a nice respite from the crowds, but there was no pool to cool off in. The worst part was that there was no drink service up there. We were there for many hours on 2 different days, and not once did a server come around Part of the Sundeck was like a cruel joke - you looked over the area for The Haven on Deck 19, with their private hot tub, cushioned lounges and lots of wait staff. Obviously these passengers knew the right way to book their cruise. Breakfast restaurants (Savor and Taste) are only open until 9:30 am, which is absurdly early. If you want to avoid the feeding trough atmosphere of the main buffet, which is teeming with what seems like 99% of the passengers, you have to wake up and get to one of these restaurants before 9:15. Likewise, dinner restaurants closed at 9:30-10:30 pm, depending on which one you go to. At one restaurant, The Manhattan Club, the staff was cleaning and vacuuming while we finished our dessert! Because of the location of The Haven, the private premium passenger area, there is no lounge at the front of the ship for the general population. That is a big negative. It is always nice to be able to look out at the front to see where you are going. The musical entertainment was great. Especially Bryant from The Classic Tones, who is an incredibly talented Colombian guitar player. You haven't seen anything until you've seen him play Hotel California behind his head!!! The cabins were adequate. Our porter, Jacinto, was the sweetest and very helpful. All in all, I would not go on a Norwegian cruise again. If you do decide to go, look into the fares for The Haven - it is well worth it to have all that privacy - private check-in, better staterooms, much better class of service. Read Less
3 Helpful Votes
Sail Date: June 2018
Don’t buy anything from the shops! No matter how good of a deal it may seem, it’s not. My husband bought a watch that was 75% off the last day at sea, making it $195. He came home and researched the watch and the name brand store is ... Read More
Don’t buy anything from the shops! No matter how good of a deal it may seem, it’s not. My husband bought a watch that was 75% off the last day at sea, making it $195. He came home and researched the watch and the name brand store is selling the exact same watch for $105 regular price. What a rip off! We have been trying to get in touch with the cruise customer service to discuss our highly disappointing experience but no one answers or will return our phone calls. The entertainment was okay. Most of the game shows and such were held in the Atrium right next to customer service. It was an awful place to have main events and entertainment because there was not enough seating and it’s right next to the guest services where you can’t talk or hear. The layout was awful. Main shows and entertainment should have been held in a theater where there is enough space. The restaurant MANHATTAN is a place I do NOT recommend! The service is very slow, and unpersonable. Half of our group did not get everything they ordered and barely saw our server to ask for it. I would however recommend TASTE. The restaurant has awesome waiters who are very personable and will strive to meet your every need. They are also really reasonably fast. Our waiter Ceva made sure our group was happy and even kept my nephews entertained with lots of cool tricks. At the Bermuda port I was very irritated, because the dolphin mascot grabbed me trying to make me take a picture with him/her. So watch out for hands/flippers! So unprofessional! It was nice to come back to the boat and be offered a wash cloth and drink. That was very nice. Overall though, I was not impressed at all by this ship. Which is unfortunate because it is a fairly new ship. I have been on 15+ cruise ships though, and this one is probably really low on my list due to all the problems we had. Read Less
Sail Date: May 2018
This was the worst cruise I have ever been on. I've never been on a Norwegian cruise before and this made me realize why I've never done one. My family normally does Royal Caribbean or Carnival (which is rare). We travel together ... Read More
This was the worst cruise I have ever been on. I've never been on a Norwegian cruise before and this made me realize why I've never done one. My family normally does Royal Caribbean or Carnival (which is rare). We travel together every year between cruises or all inclusive. This cruise was filled with quite a few people that this was their first cruise. For the people who have been on cruises before we had felt there was many times the crew was disrespectful and the service in certain restaurants was horrible This cruise made me second guess going on another Norwegian cruise. For a cruise ship that large you would think they would know how to use the space properly... wrong. The venue for their main shows barely held half the passengers and they didn't have enough showings for either shows. Plus that venue could have been used for activities that were high demanding yet they used the atrium and it was horrible. The crew: Where do I begin. How about the fact that most of them could use an attitude adjustment. I'm not sure how they think that being disrespectful toward paying guest is going to make guest want to come back. It was every crew member but a few and that left quite a negative feeling within the group of people I traveled with especially because this was my boyfriends first cruise. Dining: It was good for the most part. Service seem to be slow in certain places but the only place I would not recommend is O'Sheehan's because the service was horrible, the crew there come across rude and don't listen, and depending on what you order the food isn't that great. The buffet was amazing and always had something good to eat. Specialty Dining: I fell in love would each restaurant I went to. I had the 3 specialty dinning package. I went to Le Bistro French Restaurant, Cagney's Steakhouse (American Steakhouse), and Moderno Churrascraria (Brazilian Steakhouse). I also did go to Margaritaville as well. All 4 places are amazing and would highly recommend each one of them. All in all the cruise had its ups and downs but have left me not wanting to go back on Norwegian anytime soon. I'll stick to Royal Caribbean. Read Less
1 Helpful Vote
Sail Date: May 2018
Went with 11 friends and spouse. Rooms were incredibly small. Gym equipment not kept in repair. Hot tub on deck not working. One pool for the entire ship, very very tiny. Entertainment options not good. Extra charges for every restaurant ... Read More
Went with 11 friends and spouse. Rooms were incredibly small. Gym equipment not kept in repair. Hot tub on deck not working. One pool for the entire ship, very very tiny. Entertainment options not good. Extra charges for every restaurant we went to, even though we had speciality dining. I have cruised Royal Caribbean and Carnival. Won’t do NCL again. The entertainment had a lot of crude unnecessary language. Elevators took forever. I found out when I was leaving the ship that someone on board was robbed. Due to bad weather, we we’re forced to re-schedule our excursion . People behind the desk helping us were not friendly or helpful and did not give us an option to cancel. We wound up arriving at 2pm at Horseshoe Beach, just in time for the clouds to roll in again. Waste of time. The excursion we took for a tour of Bermuda was done by a local who was a police officer. He told many uncomfortable stormiest about his personal life and I was really surprised at what he was saying. My room steward was very good and so was most of the restaurant staff, with the exception of one time. Read Less
Sail Date: May 2018
I departed closest to where I live. It was also recommended to me based upon my older children's ages (21 & 25), but there was no group entertainment/leadership for that age ratio. It rained 75% of the trip and we sailed ... Read More
I departed closest to where I live. It was also recommended to me based upon my older children's ages (21 & 25), but there was no group entertainment/leadership for that age ratio. It rained 75% of the trip and we sailed through it all the time. You would think the ship would detour away from the storms. Entertainment was great indoors, which was were people had to spend most of their time, due to all the rain. Shore excursions were only good for one of the two days, as it also rained the first full day in Bermuda. Dining in restaurants, other than buffet, you have to keep in mind, restaurants are only open until 9pm; however, people do sometimes like to dine later in the evening - and have no choice but to choose buffet all week, or wait in line by the restaurants early in the evenings. I do have to say one good thing, the ship is well maintained and cleaned. The staff is great, well-trained, respectful and if you ask me....overworked! Read Less
1 Helpful Vote
Sail Date: May 2018
I cruised with Royal Caribbean, Princess and Princess inspired me for wanting to cruise again. I've never cruised with Norwegian so I wanted to know how it is. We chose the Norwegian Escape which sailed out from New York. It's ... Read More
I cruised with Royal Caribbean, Princess and Princess inspired me for wanting to cruise again. I've never cruised with Norwegian so I wanted to know how it is. We chose the Norwegian Escape which sailed out from New York. It's the mega size ship, but with that big amount of passengers I felt cramp; and the layout of the ship is not beautiful either. The food in the buffet was terrible, same food every day. No food display or anything that deserved for pictures taken. The food in the restaurants was also poor, but a bit better than the buffet. The Manhattan dining room has live band playing during your dinner which is enjoyable. Overall dining services were good. Water tube slides and rope course are good. Too many free comedy shows and some were boring. The other shows were good. I won't cruise with Norwegian again because of its food; so disappointed. Read Less
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