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312 Norwegian (NCL) Bermuda Cruise Reviews

I worked on Norwegian in 2005. I was expecting as a passenger a different experience. 3500 passengers is way too many on a ship. There was never a good time to take the elevator, the pool is WAY too small and there are not enough chairs. ... Read More
I worked on Norwegian in 2005. I was expecting as a passenger a different experience. 3500 passengers is way too many on a ship. There was never a good time to take the elevator, the pool is WAY too small and there are not enough chairs. By the 3rd day I was determined to get a pool seat, to go out at 7 am and see all of the chairs reserved with towels. No one was monitoring this, it made it impossible to lay out and just relax which is why I came on vacation. We spent a lot of time in our room. I also remember working in the restaurants, loving my job. I loved to talk to the passengers and share experiences of the islands, and give tips for their trips. I thought the service was very poor, everyone seemed mad, and didn't want to give a good level of service. They all seemed annoyed. Especially the bartenders. I also thought the food quality in the main dining was poor. We ate in Specialty most of the time so we could get a good meal. The most important things to me were the food, service, and pool. And unfortunately those were the areas your ship is lacking. I will try a different line next time I cruise. Read Less
Sail Date May 2018
I am a frequent cruiser and would NEVER travel on this ship again. I selected this cruise to celebrate my birthday and noted this on my reservation. My birthday was completely overlooked by the cruise staff and Guest Services was rude and ... Read More
I am a frequent cruiser and would NEVER travel on this ship again. I selected this cruise to celebrate my birthday and noted this on my reservation. My birthday was completely overlooked by the cruise staff and Guest Services was rude and unapologetic about this oversight. Also, reservations are required to attend most entertainment events and were very difficult to get since the cruise was so full. Even when reservations were not required, seating was often limited and standing room only. We also had trouble booking shore excursions on the ship because they were mostly sold out. It was also a struggle to obtain reservations at the specialty restaurants. In addition, there is one adult pool for thousand of guests and it is nearly impossible to find lounge chairs or seats nearby. It also took us an hour for disembarkation and we selected the earliest possible time with self-assist. The cruise staff did not check luggage tags, which resulted in long lines and frustration. A vacation should be relaxing and you should not have to fight for opportunities to enjoy the amenities that are included in the trip. If you choose to book this cruise, be aware that customer service is lacking and the guest services/shore excursion staff could not care less about your overall experience. Also, be sure to reserve as much as you can in advance (or as soon as the ship sets sail). Otherwise, you will be very frustrated and disappointed. Read Less
Sail Date May 2018
We took a cruise from Boston to Bermuda. The cruise ship was the Dawn. There were some positives like the nightly show and Bermuda itself. The staff was over and beyond and they would get 5 stars from me. The reason my rating is so low are ... Read More
We took a cruise from Boston to Bermuda. The cruise ship was the Dawn. There were some positives like the nightly show and Bermuda itself. The staff was over and beyond and they would get 5 stars from me. The reason my rating is so low are the reasons below. 1) Food. Everything we ate was mediocre. People say that the add on restaurants are better but, we tried those too, and had way better food at home. When paying $400 a day, you expect the food to be better than cafeteria quality. 2) The pool area. There is one small pool for 2,000 guests. So, you can guess it - it’s overcrowded. We didn’t get to use the pool for this reason. 3) Smoking. People can smoke anywhere outside and also in the casino and in the cigar bar inside. This means that there is smoke everywhere on the outside deck (including by the pool) and that you can’t sit at Gatsby’s bar because of it’s proximity to the cigar bar if you don’t want to smell smoke. Also, we wouldn’t even walk through the casino because it was a constant cloud of smoke. We would have loved to gamble but, it wasn’t an option for us for that reason. 4) Entertainment. Aside from the stellar shows at 7 or 9 PM, we struggled to find actual entertainment on board. They would have towel folding seminars or cake decorating that would simply be opportunities for them to sell you something. During the day, the entertainment was that of which you’d find in a retirement home. 5) Cable. NCL advertises that they have cable on board. They simply have a few channels that tell about their ship, three news stations, one popular tv show station and two movies stations. Unfortunately, the tv and movie stations repeat the same movies and episodes every day. We saw the same things over and over. Read Less
Sail Date May 2018
If this were a cheap cruise I would have given this boat 3 stars… But since Norwegian cruise prides themselves on being a luxury cruise line my expectations were quite high. One of my biggest complaints with this ship ( this is my first ... Read More
If this were a cheap cruise I would have given this boat 3 stars… But since Norwegian cruise prides themselves on being a luxury cruise line my expectations were quite high. One of my biggest complaints with this ship ( this is my first time sailing with this line) is the customer service. There were several instances where a refund was necessary, and The customer service in both situations was unacceptable. I will give the pros and cons for this ship.... Pros ( there aren’t many) There is a Starbucks on board The Decour of the ship is modern and nice Lots of dining options… And the food is quite good One of the Broadway shows was very good ( although the other one was terrible) The spa services were up to par The Wi-Fi on this boat is terrific… The best Wi-Fi we’ve had on any boat. Really enjoyed the jewelry line available on this boat. Cons: The worst customer service I have ever experienced on a cruise ship Rooms are very small… And the layout is so awkward one has to turn sideways to get between the bed and the entertainment center The layout of the boat is awkward, and not so user-friendly There are lots of hidden charges The view from our balcony was directly down to the lifeboats… And while I understand the lifeboats are very necessary, that’s not exactly The view that I was interested in Everything on the boat is more expensive than any other crew ship… With the exception of the spa services. There is a mandatory gratuity on absolutely everything! And the cruise fare itself was quite expensive… And I did not find anything exceptional about this line/boat. This could quite possibly be my last cruise with Norwegian Read Less
Sail Date May 2018
We were on the same itinerary on the Breakaway 5 year ago and loved it. Guest services has gone way down, I-Concierge service was a joke, Balcony cabins were barely big enough for 2 people, and since you pay a "discretionary service ... Read More
We were on the same itinerary on the Breakaway 5 year ago and loved it. Guest services has gone way down, I-Concierge service was a joke, Balcony cabins were barely big enough for 2 people, and since you pay a "discretionary service charge", the wait staff doesn't care whether you're happy and well taken care like they do on ships were you actually tip based on service. And there is nothing "discretionary" about this service charge -- you have to pay for it or it's added to your room charges. We were charged for sodas, even with the unlimited drink package -- these chargers were removed, but I shouldn't have had to deal with it in the first place. There was no 24/7 food available even though it was advertised - the restaurant (OSheehans) was supposed to be open 24/7 and at 4 am we were told to "order room service". Room service had a $7.95 convenience fee and we were charged $4.14 for a soda even though we had an unlimited drink packages. The bars were understaffed and it often took 15 minutes for the bartender to get to you because there were so many people there. The ferry to St. George's was unavailable to motorized carts and wheelchairs, and handicapped access on the ship, most especially in the hallways, was horrible. The room stewards parked their service carts in the hallway and you couldn't get past them with a motorized cart or walker. Will not cruise NCL again! Read Less
Sail Date May 2018
We are loyal NCL cruisers and have been on the Epic, Breakaway, Getaway and the Escape multiple times. We are also Platinum level Carnival cruisers. We chose to take this cruise because of the cruise line and the itinerary. The ... Read More
We are loyal NCL cruisers and have been on the Epic, Breakaway, Getaway and the Escape multiple times. We are also Platinum level Carnival cruisers. We chose to take this cruise because of the cruise line and the itinerary. The service at O'shehans both the bar and Restaurant were absolutely Horrible!!! The servers and bartenders were rude and slow. The overall service on this ship was lousy. The only shining lights were two bartenders Henry at the Tobacco Road bar and Carlito at the Margaritaville bar. They were both pleasant and engaging. They always had a smile and remembered everyone in our large group. This ship was over crowded, you could not even walk through the common areas. The ship security was lacking as well. We witnessed four (4) fist fights while on board and it involved the same people two times. The security did nothing to solve the problem. The people involved should have been removed from the ship immediately. (especially after the second incident.) One member of our group's cabin was located next door to a cabin with three loud and obnoxious childern. They called to complain more than ten times and nothing was done. The parents of the children threatened our friends who are two elderly women. NCL did nothing to assist or correct the problem. We spent a great deal of time and money in the casino. There were multiple occasions we wanted to grab a quick bite to eat at 0230 am and there were screaming childern in the restaurant and the crew did nothing. Maybe a curfew should be inplimented. The early hour dining is too limited forcing large groups of people to gather in too small of an area. Embarkation: There was a two hour delay due to a "coast guard drill" which had 4000+ people looking for a place to sit in the waiting area. The staff was rude and yelling at people to move out of the aisles but there was no place for us to go. Debarkation: Disorganized and again rude staff. Unfortunately we will be exploring other cruise lines that may be happy to have our business. We wanted to be treated with respect when we are paying for a vacation. Overall we were very unhappy with the service and experience. Read Less
Sail Date May 2018
I had pre ordered water wine and chocolate dipped strawberries for me and my other half. Not one was delivered in a reasonable time. We didn’t get them until right before bed about 11pm on embarkation day. I’m not sure why i paid that ... Read More
I had pre ordered water wine and chocolate dipped strawberries for me and my other half. Not one was delivered in a reasonable time. We didn’t get them until right before bed about 11pm on embarkation day. I’m not sure why i paid that extra if nothing came and i had to call and ask for it. My luggage was not brought to my room, i found it in the hallway and had to bring it myself. The announcement went over the loud speakers stating rooms were ready - of course - ours was not. We had to wait even longer. When we finally got in i had to pee. My boyfriend pointed out (after I was done peeing) that there was feces or vomit left over and never cleaned on the outside of the toilet. How disgusting. I’m not sure if they just got lazy considering i was on the 14th floor but not a way i wanted to start my cruise. In addition we ended up paying for laundry service and when they say they’ll have it back to you is a lie. We had to wait another whole day. I also want to comment on the zero tolerance policy that most places have in the world. I don’t appreciate being there with my boyfriend and having staff members tell me i look as delicious as a fruit and yummy enough to eat. I also think it’s uncalled for for the harassment of employee to employee. I was in the casino and the pit supervisor sadly was saying disgusting things to the dealer. Long and loud enough that i could tell she was uncomfortable but being very professional about it. Honestly rubbed me the wrong way and That I ended up leaving the table. The poor woman that had to stand there and deal with it - I couldn’t. Daily towel animals are a plus and I didn’t get them daily. We made the best of it. It’s unfortunate caused i bragged about Norwegian to others, not the Escape though. Read Less
Sail Date April 2018
I had a poor experience on the Norwegian Escapes first Venture out of New York City to Bermuda. The ship itself was great, the overall experience, not so much. It started off negative as I scheduled a 10:30am checkin and was not informed ... Read More
I had a poor experience on the Norwegian Escapes first Venture out of New York City to Bermuda. The ship itself was great, the overall experience, not so much. It started off negative as I scheduled a 10:30am checkin and was not informed that the ship was going to be late and that we should not arrive until after 12pm. Most passengers were notified by text and phone, however I received no notification despite being a previous customer and primary traveler. The ship was several hours late. Once aboard there were service issues including slow restaurant service, errors on orders, iconcerge app errors, terrible neighbors in the room next door (Not a fault of the cruiseline itself but didn't help), and slow ferry service on the island, and repetitious activities from previous Norwegian cruises. This is my third Norwegian Cruise and I have 3 more booked and an additional 3 more CruiseNext deposits that must be used by 2021. Hopefully there will be some changes that will help keep me interested to go with the wonderful itineraries and promotions they offer. Hopefully future sailing on the Escape from New York will go smoother. I had excellent meals at Cagneys, The Manhatten, and Teppenyaki. And the staff for the most part was extremely pleasant and enjoyable. The staff works extremely hard to try and meet the needs of many so I will not let one bad experience ruin my desire to cruise. Based on my previous two Norwegian Cruises, they deserve another chance. Read Less
Sail Date April 2018
This was my third NCL cruise, but first in ten years. I was surprised at the condition of the ship. OLD and TIRED décor. Carpet is worn. I found mold in the shower and in the bathroom. The toilet smelled every day and backed up at ... Read More
This was my third NCL cruise, but first in ten years. I was surprised at the condition of the ship. OLD and TIRED décor. Carpet is worn. I found mold in the shower and in the bathroom. The toilet smelled every day and backed up at least twice during our week long cruise. Some of the crew are friendly.. most are not happy. The most significant difference from 10 years ago is that NO ONE smiles anymore. The waiter approached our table and said "yes?"...I said "yes, what?" he said "what do you want to eat?" Excuse me? Then an evening at the casino...oh my. I forgot you are in UNREGULATED WATERS, so when the payouts in blackjack were not correctly made and guests became upset.. the casino manager, MARY asked the table to leave. Are you kidding? She wanted our room numbers, why?? They document your every move in a database. This is true. You can play in the casino and when they ask for your room key..say "I prefer to just play and not give you my key" Read Less
Sail Date April 2018
We booked this cruise on short notice as it was a good deal and we didn't have to fly for it. We knew on short notice wouldn't get a great cabin but we didn't really care. We have been on over 20 cruises on other lines, ... Read More
We booked this cruise on short notice as it was a good deal and we didn't have to fly for it. We knew on short notice wouldn't get a great cabin but we didn't really care. We have been on over 20 cruises on other lines, mostly Carnival but Royal Carribean and river cruises on the Nile and Yangtze as well. Embarkation went well and we were able to use the nearby cruise parking lot and shuttle which was convenient. (Upon return, we were told the shuttles weren't running and would have to walk to the lot.) my wife and I are in good shape and it wasn't a big deal for us, but maybe for others. Cabins were available an hour or two after boarding which is standard but we are platinum level on Carnival and can go to our cabin immediately. Didn't expect that on NCL as we are first timers. The cabin, 5656 was awful. It was clean enough but not as big as the Carnival ships. Storage was adequate. Bathroom was of decent size but toilet area was cramped. It is below the kitchen for one of the restaurants and they had a habit of dragging heavy items across the floor above us late at night. Throughout the cruise a loud unidentifiable piece of machinery would make an air compressor type noise at random times and we heard it 20 times per day/night. The bed was my biggest complaint. It had the all the comfort of plywood and the sheets would never stay tucked in. The mattress pad would move and bunch up beneath me. I didn't sleep well all week. Other than the bed, there was nowhere to sit. On Carnival every cabin we ever had had a small couch. The cabin steward never bothered to introduce himself and when we would encounter him in the hallway we would have to say hi to him to elicit any kind of response. When we did need something the instructions neat the phone said to dial housekeeping but when looking at the phone there was no button for housekeeping. Next to us was the crews quarters and there were often parties going on. We thought a room at the end of the hall might be quieter but no. Worst room experience on any cruise we have been on. As for food and dining, our first night we went the Venetian and had another bad experience. The girl coordinating seating was trying to do five things at once and asked us three times how many were in our party(2) in between talking on the her radio and directing her hostesses to take people to tables. She appeared very overwhelmed. The dining room was chaotic and noisy and the waiters appeared to be rushed. The food was poor at best. Both my wife ordered the prime rib which came cold, over cooked, and had the consistency of cardboard. The sides were also cold. We left before desert and went up to the garden cafe for that. In fairness, went back to the Venetian later in the week and the atmosphere was more relaxed but the food was still mediocre. We ended up eating most of the week at the Garden Cafe but the food there was often cold as well and looked unappealing. Some nights we ended up eating burgers and salads for dinner which were pretty good but not what you would expect for dinner on a cruise. Deserts here were ok but not great. The pool area grill was good but basic, what you would expect up on deck. We used room service for breakfast for coffe and pastries but ran of forms to leave out at night for the next morning And the steward could not be found for more. We didn't use room service any other time of day but there is a $7.95 charge for it. (No charge for breakfast but we would always tip the server a few dollars). Room service had a nice feature of calling when they were on the way which we liked. O'Sheehans Pub was pretty good, we went there a few times and had a few beers and the pub food there was decent and included in the price of the cruise. We had prime rib there one night and it was better than the dining room. We were able to see the Patriots game there too. It seems like NCL keeps the quality of food poor in the included restaurants in order to encourage people to go to the for pay restaurants which we noticed were significantly more expensive than Carnival. The ones we were interested in were booked solid and we couldn't get into any of them. As for drinks, we drink mostly beer and there was a good selection of beer. Again, they are quite a bit more expensive than Carnival, over $18 for a round of two beers with tip. The mojito bar was good, if expensive. On deck servers were sometimes hard to find and were often disinterested in anyone who didn't give them a cash tip on top of the included tip on the slip, which is 18%. I will say servers in Osheehans were a bit better. Our only stop on this cruise was Bermuda which was great. We liked being able to come and go for three days. We took a bicycle to our on the second day which was quite good and informative. There is a nice rail trail which we took for most of the ride. Tour included a boat ride to a from the ship which had some nice views. Other days in Bermuda we went to Hamilton and St George's which was very scenic. We ate one night at the Frog and Onion Pub which had its own microbrews which were quite good. Expensive like everything else in Bermuda. Entertainment was the only high point of this ship. The shows we saw were decent but the duo of Patti and Jose were very entertaining for the age group of the crowd. They covered a ton of oldies and did a great Neil Diamond show in the big theatre. Watched them whenever we could. The scene on deck was ok with the usual reggae/island band playing the same songs you hear on every cruise ship and a DJ that played a pretty good playlist in spite of being somewhat confused about what makes a good mix sometimes. Also seemed to struggle with his equipment at times. Saw the usual games on deck, Mr sexy legs, dance lessons, etc. We did use the gym and did some brutal spin classes with Louis who was great. Nice gym and equipment. We booked this cruise as I said on short notice and we thought we got a great deal not having to pay for airfare. We were wrong. NCL nickel and dimes you for everything. Compared to other lines we have traveled on, everything is more expensive, drinks, daily service charges, tips, specialty restaurants, etc. Also, they only have Pepsi, who wants a rum and Pepsi? Second rate Soda for a second rate cruise line. As I said, we have been on quite a few cruises, never, ever had as consistently bad experience as this one. Won't be back. Read Less
Sail Date October 2017
Took the cruise from Boston to Bermuda since it was convenient. Did sail on NCL before and said never again but the temptation of an hour drive and easy parking was too hard to give up. The food was pretty much lack luster. Even the ... Read More
Took the cruise from Boston to Bermuda since it was convenient. Did sail on NCL before and said never again but the temptation of an hour drive and easy parking was too hard to give up. The food was pretty much lack luster. Even the Speciality Restaurnts were lacking. Le Bistro as far from French. The waitress however did carry the usual French disdain for Americans so in that regard it was authentic. Moderno did have excellent meat. Our diaughter a vegetarian agreed to go since she will eat fish on occasion. Menu prior to going said Ceviche and there was none on the salad bar. Very disapointed. Entertainment was OK. Some of the best was was at Gatsby's Lounge. The lounge however was right outside the cigar smoking room. Terrible ventilation if any. Each time the door was opened to serve drinks the toxins came out in force. Could only tolerate a few minutes. Now the worst part. We opted for a mini suite on deck 11 thinking that the extra money would be well spent. Wrong. The only mini suites were under deck 12 where there is a pool , Topsider Grill and the BAND STAND at night. First night was OK but any night there was music our cabin shook and the noise and vibrations kept us up. If we did not it want to retire at 10 or 10:30 and wanted to be in the throngs of it then we would have been fine. We complained and they sent an Officer who said yes it is loud. He tried to have them lower the volume but to no success. The next morning they gave us ear plugs and told us thay could not move us as all the cabins were full. They did extend a $50 cabin credit. On the next to the last night they offered to move us as someone broke there shoulder while on a scooter and had to return to the States (be very careful if you insist on renting one). We opted to stay as we did not want to pack up and the unpack only to repackage. Save your money and do not purchase a Mini Suite. We were mid ship and I am sure the noise affected Mid as well as Forward. Aft might be better but it is under the Cafe and I am sure they clean and move tables and chairs around after closing. Read Less
Sail Date October 2017
My main complaint is that the captain announced that we would only spend 2 days in Bermuda instead of 3 days. He said that because of Hurricane Jose we would have to travel along the east side of Bermuda on the way back to avoid Jose. ... Read More
My main complaint is that the captain announced that we would only spend 2 days in Bermuda instead of 3 days. He said that because of Hurricane Jose we would have to travel along the east side of Bermuda on the way back to avoid Jose. This was told to us on Tuesday morning. We traveled back along the east coast of Bermuda and the waters were smooth. No sign of Jose at all. There was an Carnival ship parked in back of us that did not leave early. We were given on sorts of explanations by Guest Services from it was the captain, it was corporate, to the Carnival ship was going to Los Angeles - it was going to Baltimore! I guess the rep didn't know you would have to go through the Panama Canal to get to LA. My guess is this was a money saving excuse from Norwegian's corporate headquarters. I doubt I will ever take another Norwegian cruise! Also, guest services people should be better informed. We were told only 2 bottles of liquor bought on the ship would be duty free. It is actually 7 bottles. We went to three speciality restaurants. The French restaurant was awful. I got what was on the menu as jumbo shrimp in a wine sauce. The shrimp were very small and tasted off. Cagney's filet mignon was delicious, but the sides didn't arrive with the platter and were cold. Ocean Blue was by far the nicest and most attentive. However, my lobster was overcooked. The Taste and Savor Restaurants were very ok. I could usually find only one item on the menu that I actually wanted to order. The TV stations were very limited. Mostly news stations - I'm on vacation! The balcony room we had was smaller than other cruise ships we have been on. They had two twin beds pushed together but didn't put anything in between the beds to connect them. I thought the gap was annoying. The balcony itself was really, really tiny. The entertainment I will say was really good. Burn and Floor and Rock of Ages were both fantastic. First time I was at Karoke and really enjoyed it. The Wine, the Musical show was entertaining, but I would not do it again. There was an upcharge of $29 for it and the food was not good. I had been on this same cruise two years ago and loved it enough to go back again. I can tell you after this experience Norwegian Cruise Lines is off my list! Read Less
Sail Date September 2017
We enjoy cruising but really love the destinations. I realize weather can be unpredictable and things change in order to keep the passengers safe. Safety first. Our stay in Bermuda was cut short by 24 hours because of the ... Read More
We enjoy cruising but really love the destinations. I realize weather can be unpredictable and things change in order to keep the passengers safe. Safety first. Our stay in Bermuda was cut short by 24 hours because of the hurricanes???? All the weather maps we saw showed that our route would have been even further away from any remains of Hurricane Jose if we had left as scheduled the following day. Hurricane Maria was never even close. The other ship with us at the port stayed as scheduled with no problems. NCL profited from a full extra day of customer spending on board at shops, casinos, restaurants, bars, spa..... instead of cruisers spending their time and money on Bermuda. If the rumors are true, the captain receives a bonus for fuel savings. On our way to Bermuda we needed to take a very long route at a quick pace with large waves (22 foot waves, 40 plus knot winds) to avoid Hurricane Jose and get to Bermuda on schedule (Thank you to the Captain for getting us there promptly and safely). On our way back to NYC we took the normal route at a slow pace arriving nearby our destination far ahead of schedule but still waiting to dock at the normal time. Shame on NCL and the captain to seemingly put profit ahead of customer service. I feel cheated with multiple plans and opportunities cancelled and that overshadows many of the positive experiences. Read Less
Sail Date September 2017
The CASINO invited me but I find the casino to be rigged. The crap table is a JOKE!! They're always short dealers. When you are FINALLY warm you are harassed on not throwing the dice too high, you can't tap the dice, you ... Read More
The CASINO invited me but I find the casino to be rigged. The crap table is a JOKE!! They're always short dealers. When you are FINALLY warm you are harassed on not throwing the dice too high, you can't tap the dice, you can't look at the dice, etc.! For crying out loud a shooter shouldn't be harassed as long as they are using one hand, not swearing and hitting the back wall. But as SOON as you are on a warm roll you are harassed! I remember on the Jewel the first day the dice looked old and everyone was sevening out. I complained and the next day there were new dice and we actually caught a few good runs on that cruise. On this cruise--NOTHING--which was VERY strange. Everyone was talking about it and it's a TURN OFF. Same with the slot machines--A LOT OF COMPLAINTS. I think someone should regulate these cruise casinos and I personally am going to research who regulates them --IF anyone in open waters. Gambling is gambling but I don't appreciate a non legit casino. The odds are against us gamblers in the first place. I love gambling but resent feeling cheated! FOOD--Sucked!! I had no complaints from the Jewel--food was great and ate at "all included" restaurants. So I figured I didn't need to book specialty restaurants on Dawn. WRONG. The Venetian closed early for breakfast so only made it twice for cold eggs benedict with tasteless rationed Hollandaise. I asked for tomato in place of the bacon TWICE so they knew what I meant and they put the tomato on the side. The last day we ate there again for my overly dry tasteless pancakes and super sugary yogurt compote. The little cheap creamers are tacky, far from ecological or classy. New creamer pitchers should be brought with cafe. The nights we had dinner there my fish was under cooked, and meals bland. Meals bland everywhere and there was a miserable waiter who hated life who waited on us at Aqua. Plus he didn't know how to serve. The manager told an older couple, whose wife used a cane to wait outside for a table. They asked it there was a chair and he said simply, "No." The woman assisting went and got a chair. How lazy and rude. Then there was the MESS HALL (Garden Cafe) LOUD as can be and packed to the rim for breakfast--why?? Because there is no other place to have breakfast after 9:30!! Open up the Venetian and hire a new cook!! ENTERTAINMENT--Please get rid of that Showdown show!! OMG it's the most obnoxious idea ever--the audience is supposed to eliminate the singers one by one and have to endure the monotonous songs and dances over and over again. Gag me!! The Jewel blew this entertainment away all nights. I did like the late night comic but wished he had more time. SPA--FILTHY! The manager should be fired. She is sitting on the phone and has three staff people bugging cruisers at the front door to get spa treatments while the garbages are filled to the top, towels everywhere, plastic head bonnets, cups and bathrobes are left all over the place along with long strands of hair on the floor--every day. There were brutal waves in the pool and she was too lazy to even realize until she saw me taking pictures! Plus, that harassment of cruisers is obnoxious, every time you walked by the spa you heard the sales pitch!! Plus there was a two year old in the gym two days I was there that the manager said he couldn't control. Really? What are rules called? VERY dangerous situation there. I have much more to say but I am not being paid to do a thorough review which is exactly what I do for a living. This cruise ship needs new management!! I have no idea how they can boast about getting the best reviews of all of NCL. I have only been on the Jewel--which I loved and got me into NCL. This cruise has more than turned me off of NCL. FYI--I did take photos but not bothering doing the work required, again--my time is valuable. I just had to get this out there because I don't like being disappointed on a vacation and I don't like being ripped off at a casino! That has got to stop! I will never gamble again on an NCL cruise. BTW, my sisters took Royal Caribbean around the same time and they both won at the tables AND they had lobster night--all included. They commented to the waiter, "These are the best lobster tails." He brought six to the table. Now, that is CLASS. Read Less
Sail Date September 2017
Nothing but bad experiences. Ship was late coming in meaning we waited over 3 hours in line just to board the ship. Toilet wouldn't flush, shower overflowed, one closet door kept coming off the track and falling off, other closet ... Read More
Nothing but bad experiences. Ship was late coming in meaning we waited over 3 hours in line just to board the ship. Toilet wouldn't flush, shower overflowed, one closet door kept coming off the track and falling off, other closet door wouldn't stay shut opening and closing all night as the ship rocked, had to put a pillow to stop the banging, missing towels and ice every day, was looking forward to the towel animals everyone told me about, but only got one after I asked about it. Three in total on a 7 day cruise. Very disappointing. Had problems with one of the games in the bar working. Waited for the green light to come on like it said and it never did. Got back to my room and checked the on board account and I was charged each time I swipped my card even though it appeared as if it didn't work. Complained and still didn't get a refund for the $15. Food was cold at the jungle fantasy show and the jugglers kept dropping things and the acrobats kept falling. All in all, the trip sucked! Never again! Read Less
Sail Date September 2017
Convenient time and location. Customer service seems to suffer in the larger ships. Public space is smaller than on the smaller ships. The wait staff is so busy they do not have enough time to be more than just pleasant. At times they ... Read More
Convenient time and location. Customer service seems to suffer in the larger ships. Public space is smaller than on the smaller ships. The wait staff is so busy they do not have enough time to be more than just pleasant. At times they were so busy they were just plain rude. The entertainment is very limited and I cannot believe how small the theater is. It is half the size of those on the smaller ships. Getting reservations was a chore due to the number of passengers and the limited space in the theater. The pool was smaller that I would expect it to be -- most likely due to the size of the water slides which were hardly used. I will be sticking to cruises on the smaller ships and hope they don't just stop building and using the ~2000 passenger size ships. They always have been more personal. Read Less
Sail Date September 2017
We were traveling as an extended family of 9 and booked three 2-bedroom-family-villas in the HAVEN at a very hefty price tag. As hardworking business owners, we expect and are accustomed to luxurious accommodations and service when we are ... Read More
We were traveling as an extended family of 9 and booked three 2-bedroom-family-villas in the HAVEN at a very hefty price tag. As hardworking business owners, we expect and are accustomed to luxurious accommodations and service when we are finally able to take a vacation from work. This ship was a complete disappointment. Accommodations: This 'villa' seemed like a basic cabin on steroids. The 'living room' was the size of a basic cabin with some nice upgrades like a Lavazza espresso machine, the balcony was TINY and the windows were NOT floor to ceiling (just a basic sliding door). The only 'suite' part about this was that there were 2 other 'cabins' off of the living room: the kids room was just an inside cabin; nothing 'suite' about it. However, the Master Bedroom was wonderful -- super comfortable mattress, luxurious bedding and great closet space. And the master bathroom was spectacular -- floor to ceiling window in the shower (along with fabulous body sprays); there was also a spectacular full wall window over the tub, but we felt the bathtub was a waste of space. Having most recently traveled on the Anthem of Seas in their 2-story Loft suites which were HUGE and beyond magnificent with gigantic balconies and luxurious touches throughout, we were EXTREMELY disappointed with NCL's version of 'luxury'. Dining: 1. The Haven Restaurant was FANTASTIC: delicious food and outstanding service. 2. Brazilian specialty restaurant: Salad bar was terrific; meat was horrible. 3. Cagney's steakhouse: delicious food, service was "OK" 4. Garden Café: this is the ship's buffet area and is complete chaos; food was OK and service was good. We were there 2x/ day for soft serve ice cream cones for my kids. Entertainment: 1. don't waste your time on most of the shows: Dizzy the magician's version of entertainment is crude and not appropriate for kids; we walked out. 2. Rock of Ages - many guests brought their children to this show which is most certainly NOT appropriate for kids; but the performers were super talented and my husband and I loved hearing the songs from the '80s 3. Cirque Jungle Fantasy Dreams: dinner and show; dinner was AWFUL, but show was wonderful and great for kids. Although NOT worth $47 per person if you don't have the 'specialty dining package' Pools: 1. The Haven pool is mainly for takin a dip and relaxing pool; there are also 2 hot tubs, a shower, and dining tables -- it was very relaxing there.... until you leave the Haven: 2. The main pool area is crowded and overrun with guests, plus you have to pass by a disgusting smoking section located on one side of the pool and bar - we had to hold our breath when walking past, but most often, we rerouted ourselves so we wouldn't have to pass by there. Kids area: 1. we have a 10 and 6 year old; we signed them up for the Kids program the first day (after waiting on line for 1/2 an hour), but because the ship was overrun with kids that week, we never actually brought them to the kids activity area because it always looked crazy. 2. they loved the Video Arcade and that's basically the only thing they wanted to do every night; it was expensive and the prizes were complete garbage 2. mini golf: cute idea; needs to be upgraded 3. basketball deck : my son LOVED this 4. ropes course: my kids did it once; weren't blown away by it and never asked to do it again 5. slides: my son LOVED this and went on them about 6 times in a row Port: 1. We LOVED Bermuda, but we already knew that having been there before. 2. the beach that's within walking distance of the port is PERFECT, especially if you are like us and can't spend all day in the sun; beautiful calm water, and easy access back to the ship Even though we had a wonderful week because we spent it together as a family, we will NOT be traveling on NCL again.... Royal Caribbean or Celebrity... we'll see you soon!! Read Less
Sail Date August 2017
First, the positives: Check in was efficient. Cabin was very clean with reasonably good storage, steward was very helpful, music was much better than I expected, with lots of live performers rather than recorded tunes, shows were lots of ... Read More
First, the positives: Check in was efficient. Cabin was very clean with reasonably good storage, steward was very helpful, music was much better than I expected, with lots of live performers rather than recorded tunes, shows were lots of fun and very splashy with some excellent performers, Venetian and Aqua dining rooms were very pretty and comfortable, bartenders at O'Sheehans were friendly and funny. Buffet always had a kids line with hot dogs and burgers, and an alternative line with vegetarian options, like Szechuan tofu or lentil curry. There are lots of places to get a drink, although some are very small. (Bamboo Bar has maybe 8 seats?) Fresh fruit is nearly always available somewhere. The ship offers a wide range of activities, and provides reasonable assistance and variety for shore excursions. We chose this trip at the last minute and got some nice incentives- we chose the 250 free internet minutes and the "unlimited" beverage plan. Both had issues. I accidentally used up 77 minutes within the first 3 hours because I was trying to download the NCL app while we were still in port. (Apparently you're supposed to download it in advance, but I never saw that instruction -- putting it in the "Prepare for Your Cruise" instructions would be a GREAT place.) Then my daughter used up another 45 because she didn't realize she had to log out in order to stop the meter running. So there went half our allotment on the first day, and we had to ration the remaining minutes - try telling a teenage girl that she can only access social media for 10 minutes a day! Fortunately we found free wifi in a couple places around the dockyard in Bermuda. The "unlimited" drink plan didn't apply to any drink over $15, which wasn't a big deal for me but is certainly a limitation. Drinks were also very watered-down, and if you don't have the drink plan, you'll pay $11-13 apiece. Other reviews have mentioned issues like the limited tv channels (is it too much to ask for a weather channel?) the constant announcements for bingo, the small pool, the inconvenient placement of items, the poor elevator service, and the many many extra charges (fresh juice?), so I'll focus on some other issues we observed. Food - I don't like being nickeled and dimed, and we aren't big meat eaters, so we didn't go to the specialty restaurants, which all carry extra fees. Food in the Venetian and Aqua dining rooms was fine but limited, and the Garden Cafe buffet had the ambience of a school cafeteria with food to match. One day was roast turkey and stuffing, but the stuffing was disgustingly soupy and the gravy was straight from a can. Fish options were swai and tilapia - the cheapest fish available. Pizza was invariably limp and soggy. And why is the Italian dressing orange? I kept hoping for some good desserts, but they all tasted like gelatin and shortening. Even apple crisp had no flavor. O'Sheehan's menu (pub food) was reasonable, but it's hard to ruin a burger. Topsiders Grill had similar food options, but limited hours. Bamboo was okay, nothing special, although it was nice to get some variety. Cigarette smoke was hard to avoid. Many areas outside allow smoking, so we had to keep moving as the wind shifted to get away from it. I had to avoid the casino entirely. There were also a number of fun activities at Gatsby's that we couldn't join because of the smoke from the cigar bar nearby. Service - The crew generally seemed pretty stressed and not very friendly. At the buffet one time, my daughter walked up to the entrance of one of the lines, and a crew member looked her in the eye, and pulled the barrier cord closed right in front of her without a word or a smile. When we walked up to the hostess at Bamboo at 5:30 pm one day, the place was mostly empty, yet we were admonished that we should have made a reservation. It still wasn't full when we had finished. Bartenders at popular venues like Topsiders, Bimini, and Bliss frequently seemed annoyed at having to prepare cocktails with more than 3 ingredients and the same cocktail was prepared differently at different bars. Waiters were difficult to flag down and I saw people waving their cards in the air to get their attention. Service was better at Atrium bar and O'Sheehans. The ship felt very crowded, and most of the public spaces were far too small for the activities in them.The performers in the Atrium were (rightly) very popular, and folding chairs were often set up in the traffic pattern to provide more seating, which created bottlenecks. Photo shoots were also set up here with the same problems. The Bliss Lounge lacks sufficient seating, so people often stood in the aisles during games and blocked the people sitting behind them. The Photo Gallery is also the path to the Bliss lounge, and in the evenings was jammed with people looking at photos and impassable for those trying to get to Bliss. There are definitely some good things possible on the Dawn, but nothing unique. My take-away from this cruise: If you like heavy drinking, huge amounts of mediocre food, lots of extra fees, crowded venues, and a constant barrage of "It's Bingo Time!" on the loudspeaker, this is the cruise for you! Read Less
Sail Date August 2017
We decided on this cruise since it departed from NYC. All of my previous cruises have been out of Florida on other cruise lines. This was my first cruise on NCL and most likely my last with them. Food in most of the restaurants was sub ... Read More
We decided on this cruise since it departed from NYC. All of my previous cruises have been out of Florida on other cruise lines. This was my first cruise on NCL and most likely my last with them. Food in most of the restaurants was sub par. The only good meal was one that we had to pay for in Ocean Blue. There and only there was the food cooked correctly and the service was excellent. We even went to the Brazilian style specialty restaurant where all of the meats were over cooked, the service was poor and you could not get a piece of meat medium to medium rare if your life depended on it. There is only one small adult pool for a few thousand passengers. You had to buy a day pass to the Spa to use the sauna. The balcony cabin was the same as in most ships today. Entertainment was okay, but no late night entertainment other than a dance party. Best part was the embarkation and debarkation. Very quick and smooth. A lot of the crew that interacts with passengers had difficulty understanding English. The cabin steward would not open the divider on the balcony to our friends balcony. They said it was against maritime laws to do that. Interesting that Princess and RCL do it all of the time without questioning it. Read Less
Sail Date August 2017
We have given Norwegian Cruise Line several tries. Our first experience was with the Gem, we felt it was dirty and run down. Chefs and waiters were rude. The employees seemed to hate their jobs. The second time we heard the Gem had some ... Read More
We have given Norwegian Cruise Line several tries. Our first experience was with the Gem, we felt it was dirty and run down. Chefs and waiters were rude. The employees seemed to hate their jobs. The second time we heard the Gem had some repairs done so we gave it another try. Yes it was fixed up but the staff still seemed to hate their jobs. It didn’t have that upbeat feel we have experienced with other cruise lines. On the Gem the food was great. Rooms weren't that clean. It’s an older ship so some wear and tear is expected. But dust under beds, shelves… not part of wear and tear. The entertainment was good on the Gem. We thought maybe some of the problems were just that ship. So we tried a newer ship Norwegian Breakaway in July 30, 2017 to Bermuda. We traveled with family, no kids and stayed on deck 9. The carpets in hallway had large stains. The shelf in our cabin had dried dirt splattered all over it. Restroom wasn’t cleaned very well. Our steward didn’t smile, was rude and cold. Other stewards were friendly as you walked pass them. The App is too hard to navigate and didn’t work a lot of the time. Internet kept logging out and was really slow. The waiters in the Taste and Savor dining rooms were extremely slow. I had to get up and ask for our dessert menu. Total time for dinner was 2 ½ hours, water glasses not refilled and the variety of food was just fair. A lot of the restaurants you have to pay for. Every time you turned around there was a fee for something. There was only one staff member on the whole ship that impressed us and she was in the Manhattan dining room. Her name was Edna. The Chefs in the Breakaway Cafe were friendly compared to the Gem. The Breakaway is a newer ship but the areas to entertain the customers are so much smaller than the Gem and yet more people on the Breakaway. It seems they put more cabins in and took away from the entertaining areas. Having to worry about making reservations to see shows was very disappointing!! We learned from reviews before we left that people were not able to see shows because the theater was too small for the amount of people on board. So we got on the ship by 11 am and went straight to the box office. But other customers that weren’t informed had missed shows. The Bliss night club was very tiny! The speaker system in atrium is terrible. Whether you sat in the front row, back seats or upper deck the sound was muffled. Theater seats are terrible!! There is a bar or something built into the seats (We tried several different seats on different nights) that jab you in the tail bone and make it impossible to sit up straight. You have to slide down on your seat or sit at the edge and cramp your legs up. We always loved seeing shows on other cruises and definitely other cruise lines. But after two shows we didn't want to go to shows because of the seats. The service was very slow when trying to get drinks throughout the ship. Fat Cats didn’t have a bar and there was only one waitress going to another area of the ship to get drinks for all the tables. This is supposed to be a night club so drinks are kind of expected. Balcony rooms are roomy. The pricing is penny pinching. They charge different prices for balcony rooms.... depending on where it is on the ship etc... It could be as many as 6 or more prices. Limited places to find non-alcohol drinks like ice tea...I told 2 people in customer service that I was putting all this on cruise critic etc... I had already made notes on my phone as to what I was going to post and I had them read it. Instead of saying something like we are sorry or we are aware of some of these problems and are working hard to fix… they just pointed to an area where you can right down your complaints and they didn’t seem to care less. So over all very disappointing! Read Less
Sail Date July 2017
I loved Bermuda. It is a beautiful place. The people on the island are helpful and always helping you get where you needed to be. This was my second time cruising, my first cruise was with carnival. I felt like I was comparing everything ... Read More
I loved Bermuda. It is a beautiful place. The people on the island are helpful and always helping you get where you needed to be. This was my second time cruising, my first cruise was with carnival. I felt like I was comparing everything to that. This ship only has one pool for the 3000 people it has on board. I never really got to go in the pool because it was always so crowded. I think it should have at least had 2 pools or more. There were 5 hot tubs and they were always filled with children. The food was the same everywhere you went, the cafeteria food was the food you got at a sit down dinner in a dinning hall. Which I did not really like. The service at a sit down dinner was not fast and it took a while to get drinks and food. There are so many bars on the ship and they all close at 10 or earlier except one. There was only one ice cream station and it closed at 10. When on vacation I would like things to be open a little bit later. The shows were only certain times, and none were geared towards adults.There was one adult show and there was children everywhere. If there were back to back shows you could not get a seat because the people never left. Carnival made everyone leave the first show so people could get seats. Carnival had far more entertainment. I felt like they were repeating bingo, and deal or no deal everyday and that got old. I took a first time cruiser on this boat and I really regret it. My family and I made the best of our vacation and made memories and everyone was happy. Read Less
Sail Date July 2017
Luggage and some clothes were wet on arrival to our cabin! Yes WET! They Left luggage out in the rain! Did not receive on board credit... One person in Guest service NEEDS a class in customer service, POOR People skills. Spoke with her ... Read More
Luggage and some clothes were wet on arrival to our cabin! Yes WET! They Left luggage out in the rain! Did not receive on board credit... One person in Guest service NEEDS a class in customer service, POOR People skills. Spoke with her on 2 occasions! Although my friend did have a good experience with a different person in guest services! Phone service out for one entire day, told 3 different people. This is very inconvenient when traveling with people from the other end of the ship. The pool was much to small (only one pool) for 2300 passengers. Other ships I have sailed that size has 2 pools. The food was not prepared as well as other cruises and was hot about half the time. No lobster on Captains night! Only had chocolate cookies 2 nights (this is the only dessert my husband eats). Other cruise lines have them every night. Also kids wasting those nice deserts would probably have perfered cookies. Embarkation and disembarkation went very well. Entertainment was good. Bermuda was Great. Service was Average. Would not sail Norwegian again!!! Returning to RCCL Read Less
Sail Date July 2017
This was our first NCL cruise after multiple Royal cruises. Embarkation was smooth and quick. We were onboard by 11:15AM and were directed to the Garden Cafe for lunch, which did not open until noon. By that time, the crowds were ... Read More
This was our first NCL cruise after multiple Royal cruises. Embarkation was smooth and quick. We were onboard by 11:15AM and were directed to the Garden Cafe for lunch, which did not open until noon. By that time, the crowds were building and getting food proved to be get what you can. The room, and balcony, were smaller than expected but the bathroom was a nice surprise for its size. Dinner the first night in the Manhattan Room was a 2 hour 45 minute ordeal. Our waiter disappeared after taking our order. I found the gym a bit cramped but it had all of the necessary equipment for a good workout. Spin classes are $20/class extra, but they do supply the shoes. Walking back to the room at 6:45 AM, i noticed most of the deck chairs on deck 15 were already "reserved" with towels and personal items. By 8AM there were no chairs to be found. For adults, try the H2O Zone on the back of deck 16 for a nice waterfall and kid-free experience. Getting a drink was extremely difficult as there was not waiter service on deck (if there was, none came my way). I had to go to the bar, 4-5 deep, to get a drink. This might be the way they control the drink package. Rock of Ages, Howl at the Moon, and the jazz club were all fantastic entermainment options. Burn the Floor is for dance lovers only. Dinner at Savor or Taste offer the same food with a quieter atmosphere and more attentive service than the Manhattan Room. We did not eat at any of the speciality restaurants. While in port, take the ferry $4.50 each way to Hamilton (20 minutes) or St Georges (45 minutes). Cab rides are expensive. Or purchase the 2 day pass which allows for ferry and bus service all over the island. We did take the bus from Hamilton to St George (45 minutes with no A/C). A good way to see the island. Buy any alcohol on the ship, the prices are better than the stores on the island. We played golf at Port Royal. Mention your on a cruise ship, and show your ship card and it's $150 for golf, cart, and club rentals (would have been $230 w/o). My wife brought along magnetic and suction hooks for the room as storage is tight. We used these hooks for hats, dresses, shorts, etc to hang on the walls. Getting off the ship was relatively smooth. Very hard to find your luggage as they put all bags together with the same color tags. Put something bright on the handles so you can spot your bags. Get a porter to help with your bags, as they get you through customs quicker. Overall experience - the ship for it's size seems smaller. Rooms are smaller, hallways are narrow, and pool area not as large. My first NCL will be my last. I'm going back to Royal or will try something new. Read Less
Sail Date July 2017
I have cruised RC and Princess and always had a WOW factor with the meals and the high level of service, but the expectations for NCL were much higher than what was delivered. We chose the NCL Breakaway because it looked like a fun ship ... Read More
I have cruised RC and Princess and always had a WOW factor with the meals and the high level of service, but the expectations for NCL were much higher than what was delivered. We chose the NCL Breakaway because it looked like a fun ship out of NY, and planned a trip for a group of 45 family and friends ranging from 2 years old to 70. We had a great time and the kids were all happy, but we made our own fun, despite disappointments with the overall cruise line. It was basically over crowded, under staffed, and service and food were mediocre. And none of the employees seem to care about the passenger experience, nobody went out of their way. If you have cruised RC or Princess you will be disappointed with the overall quality and care for passenger service on the Breakaway, and the bar will be lowered for cruising with this ship. We know that cruise lines are in business to make money, but NCL makes it extremely obvious by charging you every time you turn around and makes you wonder what you are actually getting for the basic ship rate, which is already very high $$. What was once included in a basic cruise package is no longer on this ship and be aware they are out to charge you every time you turn around. There are much better vacation options that provide higher level of service and value. Unfortunately NCL doesn't seem to care about delivering a high level experience, and their customer service response further demonstrated this with their "cut and paste" template response to my feedback. Here's a few specific areas that were frustrating: -OnBoarding process: As a group we were escorted to the check in desks, but waited on the line not moving due to computer problems. While this was happening some other line formed where the people were getting called to the desk several at a time while we waited, clearly some VIP line. The check in woman said I'll be right back while I get your badges and disappeared for quite awhile. The process was extremely time consuming and not smooth, literally like they had never done it before. Why do you have to leave the computer area to get the badges as this was a new step in the process! It was not her fault, but the process was a mess and very stressful particularly with kids waiting on line for a long time. The ship leaves every Sun, this was not their grand voyage. Only 1 Pool and too small, (alternative pool is for a fee and limited # of guests, booked immediately) -The size was way too small for a ship with 4,000 passengers and no alternative pools are provided, whereas other cruise lines provide Quiet/Adult pools (without fee and limitations like the Haven/Beach Vibe which isn't even available if you wanted to spend extra $). -On the positive side, the slides were fun and the baby pool was cute. Unfortunately again, too many people to feel safe with little ones and almost impossible to get a chair anywhere in sight of the pool (let alone on most of the ship) unless you get up at 5:30 to mark a chair. Food was mediocre: -Typically dinner in the dining room on past cruises had a "wow" factor. All 3 dining rooms had the same menu each night rather than mixing it up and the quality of the food was inconsistent. One member of the party ordered the Cornish game hen which consisted of a scrawny bird like leg which was fatty and inedible. It was not a whole hen as accustomed to when ordering a Cornish Game Hen. She wound up in O'Sheehans for a whole new meal. O'Sheehans was consistent and a good option. -The temperature of the meals were not hot, they had been sitting out. -The lava cake was delicious the first night but lacked the lava as the week went on and seemed to harden. -The cappuccino and Irish Coffee we were told would be extra in the dining room despite dining room complimentary dining and beverage plan. (you can get a free coffee and a free whiskey) When spending thousands of dollars, a $2.95 charge for these things feels ridiculous and insulting. We were not charged in some dining rooms and in others we were, it was inconsistent and frustrating. The prime rib on the last night was not good (tasted like it was rotten). -Overall the dining room was just OK, and we would find something that would be sufficient. It was not the high end dining experience that we had during seating times on other cruises. Perhaps with freestyle dining the quality suffers. -The buffet was just not good and avoided as much as possible. Aside from quality of food, it was often not maintained and stocked well. For instance a few slices of old pizza turned upside down was not appealing. -The pasta bar, omelette station were better but the options were limited. The crepe station was good, and could be available more often then just the evening. -We had high expectations in the Specialty restaurants when paying an extra fee, however La Cucina was disappointing and felt like the rest of the dining room plans but with a fee attached. The cappellni with fresh mozz had a small blob (size of a teaspoon) of mozzarella. I thought it was a mistake till I realized others had the same amount of microscopic cheese. Really this should have been an embarrassment for the restaurant to serve. I wish I took a picture of this and the scrawny hen leg! The veal was not pounded till tenderness. The filet was the same size and quality as what was offered in the complimentary dining room but with a $19.99 upcharge. -O'Sheehans provided a good option with fresh eggs, however portions were very small and some things on the menu were not available. (mozzarella sticks). Order double! -We heard Cagney's was excellent, but impossible to book. Members of our party had the dining package but were very disappointed that they could not use the package for Cagney's because reservations seemed to book up immediately. They had called prior to the cruise and were told that it had to be booked on board, but it became impossible to get reservations or walk in. Perhaps guests with the dining package should be giving priority reservations. We also found that although it was difficult to get reservations at several restaurants there were empty tables particularly around 5:30-6 timeframe which were not being filled. The Brazilian Moderno was good and had an excellent salad bar. This was our best meal and the only one we can actually say we didn't settle. The Noodle bar was a good complimentary fresh option but it was on the edge of the casino and the smell of smoke was overwhelming. The entire casino needs a good cleaning as the smoke is in the carpets and immediately made our eyes tear and throats close up even when empty and the "no smoking" sign was up. Overall service and passenger care was OK, not special, and again not meeting expectations for the price: -The lounge chair frenzy was insane! This is a management issue. With 4 days at sea and a ship that size there should be enough chairs to accommodate everyone, particularly when leaving the pool area. There was no area that could be designated as a home base meeting area because every area was packed with no seating available for even small groups to gather. Chairs were reserved with towels by 5:30am, and if you went on a deck at 9am there were no people but every chair was "marked". This creates a lot of stress and does not help to make a relaxing vacation. 1- There should be more chairs 2-Management needs to do something about the hours of chair saving. Everyday should not be an episode of musical chairs to see who will knock who over to get a chair. And all the deck chair were locked up by 7:30pm without seating options for the evening. -Service for bar drinks was a battle. Bars lacked proper staffing to serve the volume of people at the bar. Often a 20 min wait to get a drink. -Room housekeeping service had its issues. The tips were pre-charged and no incentive to deliver a high level of service. The porters were friendly and helpful when approached, but clearly the porters were told not to touch anyones stuff which lead to confusion and a lack of logical thinking. Several times we couldn't find items, only to find that they were hiding under the sheets because the bed was made on top of anything that sat on the bed. In one instance suntan lotion was under the sheet and exploded when we sat on the bed! Another time a lump in the bed turned out to be a bag that we couldn't find earlier. When down to the last roll of TP, we expect the spare to be replaced during the next room service, however we went almost 2 days trying to get not only the extra roll but the replacement roll. Only when I found the porter in the hallway and asked for it did he go and get it. It was not available on his cart which explained why the room was serviced 4x in the 2 days without the roll being replaced. I searched in the hallway and found other carts also without TP. Really? Isn't this a basic level of service like making the bed without a scavenger hunt of items hidden in the sheets. There overall was no "thinking" involved. -Bedding/Pillows did not feel as sanitary as it should be. The sheets didn't fit properly and exposed the mattress, the pillow cases were not big enough and the pillows popped out. This is not the experience in hotels where they tuck in the pillow case so that the pillow is totally covered and you do not see or touch the mattress. -One of our rooms was making use of the pull down bunk bed. Each day it was put back into the ceiling and 3 nights we had to find the steward to have the bed set up. With young children it added more stress in getting them settled. -Many of the activities involved fee's or upgrade fee's and not enough complimentary as part of the overall cruise package. Everything felt like a "sell" and an "upsell". Bingo/Poker Tournament prizes were misrepresented. Several members of our party dedicated a half of day to the poker tournament only to find out that the prize was misleading. All players thought that the prize was $2700, and turned out to be a cruise with limited dates and had to foot the bill for hotel and airfare to get to the ship. Players that lost were able to buy back in, another money making scheme and didn't allow actual winners to win. Bingo $2K cash prize suddenly no longer available after a certain round. On other cruises the last Bingo goes until the Jackpot is hit regardless of the number of balls called, this did not happen. Felt like nothing was what it was represented on the surface, bait and switch. We became very distrustful. -Ropes course was closed more often due to wetness and wind than it was open. Went back 4x in 4 hours being told to come back in an hour and never got on the course throughout the trip. They can't control the weather, but there should be some kind of priority line or a pass for those that have checked in and were turned away constantly, or perhaps more hours open so that it is not limited by the weather. Rock wall mats were wet. Can't another surface be used that can be wiped away? One family in the group needed to wait while one child did the wall so he could pass the climbing shoes to another member in the group. Perhaps more shoes should be available. These things were major appeals of the ship but difficult to actually use. -Keeping in touch on the ship was very challenging despite the NCL app. The app was not reliable and often delayed. Wifi has become a standard like AC/cable in a hotel and should be provided on the ship for free or no more than the cost of the app, but this is more of a cruising industry issue. This would have eliminated much of the time spent running around looking for people on the ship. Read Less
Sail Date July 2017
Went on a 4th of July family vacation (6-30-17). Boston - Bermuda. Was very disappointed with the overall cruise and would never go on this particular ship again...not sure if i'd ever cruise with Norwegian either... 1. ... Read More
Went on a 4th of July family vacation (6-30-17). Boston - Bermuda. Was very disappointed with the overall cruise and would never go on this particular ship again...not sure if i'd ever cruise with Norwegian either... 1. Although the ship was completely renovated last year, it still has remnants of an older ship. 2. The rooms are certainly older, small and just not cozy. 3. The food at the buffet and the restaurants was below par. Lots of everything but low quality. If you're into semi-healthy eating, its going to be difficult for you. (i am comparing the food to all inclusive resorts in Mexico & Dominican Republic, to which i've been) 4. Wi-Fi.... I was absolutely appalled by how the cruise line rips off its' travelers. I spent over $350 on Wi-Fi alone and i'm not someone who lives on my phone but as a male in his mid 30's, i do check e-mails and social media. In order to use the WiFi, you need to log into their server, purchase a package of minutes and then log out EVERY TIME you are done using the WiFi service. The issue is that that Log-Out option conveniently doesn't work every time so while you think you've logged out, your minutes are being counted down. I'm a tech savvy individual and this is absolutely silly. I'm convinced that this is done on purpose by Norwegian to rip its travelers off. And while i believe that making money is ok, but the WiFi is WAYYY too expensive and the current structure with the log out is an absolute rip off. 5. Alcohol. I don't really drink much but i wanted to grab a drink for my friend and I at the bar. I was charged $45 for two patron drinks. Now i live in NYC and even the high end lounges here don't charge this much fr two drinks. RIDICULOUS. P.S. i know that there are drink packages available...but what if you're in my situation and are someone who doesn't drink much..and wants a couple of drinks here and there? In short, my intention was to book a relaxing cruise and aside from having poor amenities and poor food quality, felt like I was being ripped off every step of the way. Also, the staff seemed not well organized. We did not know how the checkout process worked and it just wasn't relayed clearly enough. They certainly need to work on that. Otherwise, the evening shows were nice and the staff was friendly. Can't complain there. Read Less
Sail Date June 2017
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