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1,167 Norwegian (NCL) Bermuda Cruise Reviews

My daughter has taken this cruise twice before on the Dawn. There were 8 of us on this trip, myself, my husband, our 2 younger children, my oldest daughter, her boyfriend, my mother-in-law, and my daughters boyfriends mother. This was our ... Read More
My daughter has taken this cruise twice before on the Dawn. There were 8 of us on this trip, myself, my husband, our 2 younger children, my oldest daughter, her boyfriend, my mother-in-law, and my daughters boyfriends mother. This was our first cruise, as my husband and myself have never cruised before. The cruise director was excellent his name was Ferdie, the shows were great, we have a daughter that loves musicals so this was right up her alley. The dining experience was great, my husband and myself had 3 nights of specialty dining, we went to Cagney's, Moderna, and Le Bistro. The meals were plentiful and excellent. We went and explored the island on our own, which was also an excellent experience. We will definately be cruising again. The activities on board were also alot of fun, we were a group of 8 and 2 out of the eight of us were called up for Deal or No Deal, and 3 were pulled up on stage during 2 shows. Read Less
Sail Date May 2019
This was a cruise of first for us as it was our 1st Norwegian Cruise (platinum on Carnival), 1st Bermuda cruise, 1st time leaving out of a Northern port (Boston), 1st time in a suite (Opal Penthouse 2 bedroom family suite), and 1st time ... Read More
This was a cruise of first for us as it was our 1st Norwegian Cruise (platinum on Carnival), 1st Bermuda cruise, 1st time leaving out of a Northern port (Boston), 1st time in a suite (Opal Penthouse 2 bedroom family suite), and 1st time staying in a port overnight. I have to say this was an absolutely amazing trip. We spent time in Boston exploring the city including a trip to the Boston Tea Party Museum and a trip to Fenway. Boston is an interesting city, but it was still a little cold for us southerners and the roads were more chaotic than we are used to in the south. This is a cool port to leave from on a cruise ship, but much smaller than we are used to. We took a Lyft to the cruise port and it was very easy drop off just crowded down a congested street. Our luggage was taken and we were directed into a waiting area since it wasn’t time to go through security and get on the ship just yet. This was an outdoor space that’s covered where we waited in a long line to go in. Once inside everything was a breeze. We had a suite booked so we got through security and were directed to another line to get checked in. Everyone working at the port seemed brand new so we waited an extra 20mins trying to get checked in when the normal line would’ve been faster. It seemed as if only one person had a clue what was going on, but I’m sure it’s gotten better now as they have been in those positions for a few weeks. This didn’t bother us and we were quickly escorted into the suite waiting area with cookies, fruit, sandwiches, coffee, juices, and more. Our concierge greeted us and let us know what she could help us with and any plans we wanted to schedule. She also provided us with the daily so we knew all the activities once on board. From here we were them escorted onto the ship and into Carney’s for a suite guests exclusive lunch. It was very good and a great perk of having a suite. The steak and truffle fries with the brownie dessert was one of the best meals all trip. We left here to go to our cabin which was ready for us and absolutely amazing. The Gem itself isn’t a brand new fancy ship, but it has a lot to offer. It has quite a few dining areas complimentary and for an upcharge. We only tried Chaney’s and Moderno for upcharge. We ate a good bit of our meals in Magenta and a few in Grand Pacific. Coming from Carnival cruiseline, the whole freestyle dining was new to us and there were plenty of things we liked about it. We loved being able to book a dining time through the app and it could change each day. We loved having 2 different main dining rooms to choose from. We also really enjoyed the food. The few things we didn’t like were the staff seemed to be less involved and slightly more rude than we are used to in the dining areas because with freestyle dining we didn’t have the same staff each night. We know we could’ve asked for the same, but we didn’t find anyone serving us early on that we truly had a great experience with. This didn’t change from breakfast, lunch, or dinner we felt the same way at all meals. On our last 2 days we found a waiter for breakfast/lunch and a waitress for dinner that we wished we had found earlier on and could’ve asked for each time. I will say as far as suite dining goes those meals and staff were absolutely incredible. It was just in the main dining we didn’t get that same feel we are used to from our wait staff on carnival. Lastly, we didn’t like how even in the casual dining rooms hats were not allowed. It seems if you are going to have 2 different dining areas and one of which is more lenient this would be okay. We noticed a lot of frustration from people throughout the cruise because of this. Especially since this itinerary has us docked in the same spot for 3 days and people wanted to come and go as they please. Overall, the food was excellent, but some of the desserts could use some improvements. We were very fond of the pound cake French toast at breakfast and liked how breakfast rotated out some specials. As far as the main buffet, we didn’t eat here all that often, but the few things we had very delicious. I can’t compliment enough how the structure of the buffet lines being in sections instead of one huge line made such an incredible difference in lines. It was great to be able to just walk up to pizza, salad bar, or up to the main grill foods, or fruit, or dessert without waiting in a line to grab just a piece of bread. As far as activities go we loved that it had a rock wall, pool with water slide, a golf driving net, a library, multiple liquor and wine tastings and bars, the great outdoors outside deck, a chapel, and lots of amazing lounges. The shows and entertainment were pretty good. The ship itself seemed to not have a ton of activities, but there was still enough to do. It really lacked activities after 10pm. We hosted the cruise critic meet and greet so that was a blast getting to know the crew, cruise director, and fellow cruisers. Ferdie was a great cruise Director and kind guy. Our cabin was absolutely breathtaking. At the time of booking we are a family of 4 and to buy 2 ocean view rooms it was only a small price difference between that and a 2 bedroom family suite with balcony so we went with the family suite. This made our cruise and really impressed us with our opinion on Norwegian. Everything was top notch from the room, Butler, cabin steward, and concierge. What an experience it is to have an opportunity in a suite. This is something if you’re debating you should definitely go for. The shower has ocean views, the tub has ocean views, the balcony is large, the room has the main bedroom with full size bathroom, then a pull out couch and living room in a separate room with kitchen type area, then the front bedroom which has its own bathroom inside. Our butler brought us a water pitcher to keep in our fridge each day, ice, and daily afternoon snacks such as sandwiches, cookies, chocolate covered strawberries, fruit, cheese and crackers, and more. This trip was truly amazing and left us with a great vacation and lots of memories. As far as the destination, Bermuda is by far one of our favorite places we’ve ever been. It feels very safe and absolutely loved being on the island for 3 days. There’s no shortage of activities here and we are already planning to come back. We loved having the suite perk of 1st off the ship on the first day as it allowed us to get to Horseshoe bay before a lot of the crowds. We had a great time at the beach that whole day. We spent the next day at Crystal Caves, St. George, Admiralty Park, and in Hamilton. The last day rained, but that didn’t stop us from hanging out in the dockyard, going to Gibbs lighthouse, and spending some time at Bonefish. We enjoyed the entire island and would love to do a catamaran in our next trip there, more beach time, and play golf. Public transportation was a breeze for us and everything can be relatively inexpensive if well planned out. Don’t miss the chance to see Bermuda especially a chance with 3 days there. Read Less
Sail Date May 2019
The crew and staff were kind, courteous, helpful, and friendly. Our steward was always accommodating. We rarely went on the top deck because our balcony was lovely. The main dining rooms were beautiful - we especially loved the ... Read More
The crew and staff were kind, courteous, helpful, and friendly. Our steward was always accommodating. We rarely went on the top deck because our balcony was lovely. The main dining rooms were beautiful - we especially loved the Manhattan room - live music, great dining. O’Sheehans wings were delish! Did a couple of meals in the Garden cafe - lots of choices ... we preferred wait service, though. Entertainment was top notch - “After Midnight” and “Choir of Men” are must sees ... “Howl at the Moon” dueling pianos and comic Chris Bliss are also not to be missed. We bought a photo package and were delighted by all the background choices over the course of the week. All of the photographers were fun & easy to pose for. The shore excursions gave us a great taste of Bermuda and made us look forward to our next visit. So fabulous, almost afraid to do another cruise since it may not live up to the greatness! Read Less
Sail Date May 2019
We chose the Escape because we like the bigger cruise ships. We live in NJ so leaving from NY couldn't have been any more convenient. We parked right at the terminal. Parking is pricey there but, it couldn't be any easier. We ... Read More
We chose the Escape because we like the bigger cruise ships. We live in NJ so leaving from NY couldn't have been any more convenient. We parked right at the terminal. Parking is pricey there but, it couldn't be any easier. We parked and were on the ship in minutes and when we disembarked we were in our car and home in an hour Our last 4 cruises have been on NCL ships. Free Style cruising is our style. The choices of activities and entertainment are numerous. The Latitudes Program has perks we enjoy. This was our 4th time staying in the Haven Complex on a NCL Ship. I will warn you that you can't turn back once you've been there. The service and amenities are unparalleled. The perks of priority boarding & disembarkation at all ports, private lounge and bar, private pool and hot tubs, private restaurant, and the top notch staff are unbelievable. We've tried to explain the luxury of the experience to our friends. Once you try it you'll be a convert!! Our cabin was a Courtyard Penthouse. Very spacious and clean. Plenty of storage. Jovito and Crisol took amazing care of us. Our cabin was always spotless. The daily treats and canapes were delicious. My husband ordered a Birthday Package for me. The cabin decorations were nicely done and the cake was huge. We ended up sharing the cake with the staff. We ate at Cagney's, Teppanyaki, and Le Bistro as our 3 specialty meals. All were excellent between the abundant food and excellent service. We ventured out to the buffet one day so my husband could get soft serve ice cream. It was fine. Nothing special but, not terrible. We got lunch, my husband had soft serve and we never went back. We ate all of our other meals in the Haven restaurant. I can't say enough positive things about the service and food we got there. Everyone was so pleasant and efficient. Yes, the menu is the same every day but, there are so many choices it doesn't make a difference. Also every night at dinner there is a special. Most of our Bar Time was spent in the private Haven bar. The bartenders were masters of their craft. No drink stumped them and the introduced us to so many new cocktails we had never tried before. If you get the chance, try a Pistachio Martini. I promise you'll love it!! The Choir of Man was amazing!! Don't miss it. We did a Wine and Cheese pairing seminar. Loved it!! The Casino was hot and cold. In the end we didn't lose our shirts:) There were people smoking in there but, I didn't find it unbearable. I can see how it would be a problem for people who are vehemently against smoking. I just didn't find it as dramatic a problem as others have mentioned. Never played Bingo or Deal or No Deal. Not worth the extra money to us. We heard so many bad reviews about After Midnight that we cancelled our reservation and skipped it. The supper club shows didn't really appeal to us so we skipped them as well. Bermuda is a beautiful island. The first day we went on a private tour with Byways Tours. Heidi took us allover the island. She chose the stops and we saw everything we could have wanted. Stops included a beach, private gardens, Fort St. Catherine, the lighthouse, bridges, fish feeding, and the outside aquarium. A picnic lunch is included. We ate a picnic tables by the water. Perfect Day!! The second day we took the free NCL Ferry to St. George. Try to be there around noon for the Dunking Stool Re-enactment. We took the ferry back and wandered around the dockyard a little and shopped. Our final day we took the Local Ferry to Hamilton. Shopped some and then headed back to the ship for a late lunch. The NCL Escape and Bermuda are wonderful!! Read Less
Sail Date May 2019
Those of you in the New York area should consider yourselves lucky to have access to the NCL Escape and its Bermuda itinerary. This was a great ship and we (my wife and I – ages 59 and 50) experienced a high level of service in almost ... Read More
Those of you in the New York area should consider yourselves lucky to have access to the NCL Escape and its Bermuda itinerary. This was a great ship and we (my wife and I – ages 59 and 50) experienced a high level of service in almost every aspect of our cruise (we are experienced cruisers). Could it be that our extra attention came because of the cruise critic meet and greet, and our personal connections made at that meeting with some executive staff and other cruisers? Maybe, but then again, we talked to more than a few people who found the level of personal service to be excellent. Also, if you are reading this review, you'll probably have joined the cruise critic roll call for your cruise, and you will probably have the opportunity to make the same connections that we did. The food ranges from "good" to "great", where one of the better meals (surprisingly?) was in the MDR (Manhattan room) with a pork belly dish that made our mouths water and compelled us to inquire how they prepared it. Other highlights included well-prepared steaks in Cagneys, a virtual meat-orgy in Moderno that my wife loved so much we had it twice, and the whole experience in Bayamo. The best kept secret (shhhhh! don't tell anyone! You'll spoil it!) is the breakfast area in Margaritaville (one flight up from the buffet - open to everyone!!). If it's not raining (access may be limited in bad weather) head up there to avoid the crowds and you can get made to order omelets and eggs, and a mini-buffet of eggs benedict, bacon, sausage, fruit, cereal and chocolate croissants - among other standard items. O'Sheehans was a great late night option for some good ol' junk food (and it was pretty good). Buffet was good quality, large and had many options and plenty of seating whenever we attended, save for a crowded last day at breakfast (no Margaritaville open at that time). And my wife and I witnessed that if you are a female and enjoy one too many late-night libations, and then happen to pass out at your table in O’Sheehans, a kindly security officer and assistant (one of each sex, smart policy by NCL) will kindly assist you up from the table and up to your room – thankfully, it did not happen to us. :) The talent is great on NCL, and once again, did not disappoint. After Midnight was great, and Choir of Man might have been even better! In fact, the talent playing in most lounges and the DJ’s in the dance bars and for the Glow Party are also high quality. We enjoyed the Howl at the Moon piano bar, although we have seen slightly better performers at this venue on other ships- still had a very good time, though (the female performer who was primarily at the Brewhouse but joined the guys for a few songs was actually the best of the bunch). The Supper Club show we attended was the Knights - a trio that performed a medley of British Male iconic singers - and they were just entertaining enough to make up for the "just slightly better than mediocre" food that came with the show. There’s no way to see everything the ship has to offer in one sailing, and it’s easier if you don’t try! The highlight of Bermuda (for us) was a "Hidden Gems" shore excursion (booked privately) that, while expensive was worth every penny. Cliff diving, cave swimming, spelunking, snorkeling - it had everything and more. Any criticisms I could give would truly be nitpicking (fruit could have been slightly better quality, the apple pie on the ship could use a makeover, and my raspberry crème brulee in Cagney's did not have a crust that "snapped" when I started in on it (still devoured every delicious bit anyway). MDR lunch can be slow sometimes (we never did breakfast here but heard the same). I did notice, however, that a day or two into the cruise the wait staff inquired whether you had dietary or time restrictions in most venues, which were accommodated - so don't be afraid to ask. The casino staff does need improvement, as this is the area I would consider service "spotty" (I personally saw mistakes made by dealers in the bettor's favor two times at UTH - dealer missed seeing he had a flush twice - and I heard about another - and I witnessed one error against the bettor at the craps table where a bet was not pressed properly - so gamblers, be aware). Drink service was also spotty at times in the casino. Some may think mistakes in the bettor's favor is a good thing, but those in the industry would recognize it's an indication of a larger issue. For disembarkation, our flight got moved up, and we had to self-disembark by lugging our luggage off ourselves. I suggest that unless you do one carry-on bag per person, this option will be a major hassle, but this was made bearable for us by Denielle Reyes, who really went above and beyond to make our cruise great. Personal visits by the high-level staff seemed common at many venues – it was one of the more memorable crew experiences we’ve ever had. All-in-all, this was a more than positive vacation experience. I would definitely recommend this ship and its itinerary, and will be sailing NCL again. Read Less
Sail Date May 2019
Beautiful ship! The crew was courteous and accommodating. Our cabin steward was wonderful. The entertainment was great. The restaurants; from the Main dining rooms to the Specialty restaurants were fantastic! We absolutely LOVED The ... Read More
Beautiful ship! The crew was courteous and accommodating. Our cabin steward was wonderful. The entertainment was great. The restaurants; from the Main dining rooms to the Specialty restaurants were fantastic! We absolutely LOVED The Manhattan Room; the classy, upscale Main Dining Room! The live entertainment was an added bonus. La Cucina was our favorite specialty restaurant. We had waterfront seating on the second port night. Food was out of this world and the ambience Amazing! The Choir of Man was the BEST show onboard! The cast was High energy, great, talented singers. John McDonnell, the comedian was gut-busting hysterical!! Jacky, The Cruise Director and Jake, Assistant Cruise Director had great personalities and made all activities fun for everyone. A great vacation to the beautiful island of Bermuda! We spent a fun, relaxing day at Horseshoe Bay Beach. We took the free Ferry provided by Norwegian to St. George and had a wonderful day there; historic place with beautiful architecture. Read Less
Sail Date May 2019
We chose this cruise because it left close to home (Boston) and we had never been to Bermuda, and for the free at sea packages. We chose the unlimited beverage package, well worth it!! The ship was nice, smaller and more intimate than a ... Read More
We chose this cruise because it left close to home (Boston) and we had never been to Bermuda, and for the free at sea packages. We chose the unlimited beverage package, well worth it!! The ship was nice, smaller and more intimate than a bigger ship, but still plenty of room so you didn't feel crowded. The entertainment was great! The Sea Shakers and Vibe and Justin Golan, were amazing!! Everyone on board was super friendly and helpful. The dining was good, food was hot and there was always plenty too choose from. We had an inside cabin on deck 10 aft and it was very quiet. We did not do any shore excursions in Bermuda, we chose to go on our own and had a blast doing so!! The public transportation and mini buses right at the dock yard were great! We would definitely do it again and are even thinking about bringing our children this time!! We both had a great time and really enjoyed the ship. Read Less
Sail Date May 2019
Chosen by my Travel Agent. Also, only ship that leaves from Boston to Bermuda every week throughout the Summer. Gem is a great ship. Nothing was overlooked and the food, the crew, and the entertainment was spectacular. My only suggestion ... Read More
Chosen by my Travel Agent. Also, only ship that leaves from Boston to Bermuda every week throughout the Summer. Gem is a great ship. Nothing was overlooked and the food, the crew, and the entertainment was spectacular. My only suggestion is that you skip the specialty dining rooms and the main dining rooms. The buffet on the 12th deck has by far, the best food, and selection on the ship. Entertainment was excellent, weather it be the main theater or one of the lounges.There were more than enough shore excursions to choose from, considering the size of Bermuda, which by the way is a beautiful and friendly island. I would definatly pick Norwegean when I cruise again. of course that depends if the ship is going to where I want to go, Then again, I would like to take the cruise out of Boston to Montreal Please excuse any spelling misteakes. Read Less
Sail Date May 2019
Proximity to our home and the port made our decision. The staff were all very helpful,friendly and fun. The guitar player ,Leo Jostol, was awesome, incredible and very fun to watch and his guitar playing beyond good. The singing with the ... Read More
Proximity to our home and the port made our decision. The staff were all very helpful,friendly and fun. The guitar player ,Leo Jostol, was awesome, incredible and very fun to watch and his guitar playing beyond good. The singing with the cruise director on the last evening was very good as his voice was fabulous. Our new friends, the YUMMY,YUMMY for your TUMMY girls were most enjoyable and a lot of fun. Made meals fun. The food was plentiful and delicious. Most of the guests were great but many were very ignorant,especially in the fact that they repeatedly cut in front of people in mobility scooters. The entertainment was very enjoyable, just long enough and very professional.some of the music was way too loud for my old ears,but I just put my fingers in my ears. It was a great cruise. The free ferry to St. georges was most enjoyable and a very welcome ‘perk’. Thank you Norwegian for that treat. The staff were very kind and helpful to me and great help with going ashore in my mobility machine (scooter). I would take this cruise again. Read Less
Sail Date May 2019
We chose this 7nt Roundtrip to Bermuda because we had heard how wonderful Bermuda is. After going, we can see why this is a repeat port to visit for many of the people onboard the Norwegian Gem! Three days and 2 nights in port in Bermuda ... Read More
We chose this 7nt Roundtrip to Bermuda because we had heard how wonderful Bermuda is. After going, we can see why this is a repeat port to visit for many of the people onboard the Norwegian Gem! Three days and 2 nights in port in Bermuda gives you a more time to get to see your destination without exhausting yourselves. The people are friendly, the cities and beaches are clean and safe and maybe best of all, no pushy salespeople around every corner! Embarkation security was efficient and check in agent was fast and friendly but one of the directional staff was obnoxious! While we and four other guests were getting Spa info from the ship's staff, she was YELLING at us repeatedly to sit down. She would walk directly behind us saying I'm telling you to sit down! The Spa staff member apologized profusely. I wish I had asked to speak to the directional person's boss. Other directional staff were fine. We chose an obstructed view cabin to save money this time around. Still had a decent view over the lifeboat and the location was great. We were really close to O'Sheehan's where you can get a relaxed uncrowded breakfast served to you or get selfserve coffee in the morning. The shower was bigger than many other ships we've been on but be warned if you are tall, we met a gentleman who was 6'4" who could use the shower but had to use the public toilet because the toilets are sectioned off and the space between the seat and the walls made it impossible for him to sit down. Although our room attendant cleaned well, he missed our room the last 2 mornings when we were out for hours. The fact that he approached us on the first day to explain why a cabin might be missed should have been a sign! We have gotten used to exceptional service from our room attendants so this was disappointing. No additional gratuity for him! So many more great things on board though! Three great headline shows- a comedian, a piano playing/comedian/acrobat and a sexy circus dance show. We watched one of the production shows-Get Down Tonight with 70's music and really enjoyed it. Although some of the dancers were not as polished as others, the pace was great and the singing was good too! If your into country music, we heard Blazin' Boots was a great show. Movie Sketch Comedy Show put on by the Cruise Director's Staff is hilarious! Don't miss it! Great variety of music around the ship. Our favorite was Vibz Quartet, what a voice! The crowd interactive entertainer Justin Golan on the piano was really fun too. The Sea Shakers had great moves to go along with their singing! We had some really good meals, but quality was inconsistent. What you loved one day was not as good the next. Not a foodie cruise! Cagney's food was all delicious but boy that place was loud! Several times in dining we wondered if they were short of staff. The Java Café and Bar in the Arium had terrific high energy staff and great drinks- coffee and mixed drinks!(and beer!) We bought the Week long Thalassotherapy Spa Passes which I think are a great bargain! That pool will knock all the kinks out of your body! Only once did the staff let guests in the pool get too loud and rowdy, otherwise this is a great place to relax, nap or read a bit. I do think the check in staff needs to be more welcoming when checking in with the pass. My husband had one hot stone massage which he loved, but we wish they would stop doing the "consultation" at the end. We live driving distance to Western Caribbean cruises but when I take my granddaughter for her first cruise, I think I will bring her on this itinerary to Bermuda instead even though we'll have to fly. We did ship excursions this cruise but got lots of tips on how to get around on your own too. We did the train trolley tour when we arrived to get the lay of the land and got lots of great tips from the driver guide. All the beaches were beautiful. Some have calmer waters like the Clearwater Beach Triangle tour beaches, but even the beach walking distance from the pier, Snorkel Park Beach, is good! Those two seemed best for swimming and snorkeling and I would definitely take my granddaughter to those. We only spent a short time walking Horseshoe Bay beach. It is big and beautiful but the waves are big too! Jellyfish were there as well and we did not see any on the other beaches, so be careful! The walking tour to Tobacco Bay Beach was too strenuous for many of the guests who went and the beach seemed more a young adults, loud music sort of beach. It's small and the chair attendant was rude so I would not go back to that beach. Restaurants near the pier were great! We enjoyed the Frog and Onion Pub and Bone Fish Bar and Grill. Also tucked around back in the dock area is a Bermudian shop where everything is locally made. We will definitely go on another Bermuda cruise! Read Less
Sail Date May 2019
We chose this cruise because of the longer than normal stop in Bermuda which really gave us time to explore the island. We were a bit concerned about the ship being so large and there being so many people on board. We bought spa passes ... Read More
We chose this cruise because of the longer than normal stop in Bermuda which really gave us time to explore the island. We were a bit concerned about the ship being so large and there being so many people on board. We bought spa passes and got an aft balcony (a little more space then the regular balcony) thinking that worse case is we spend a lot of time in the spa and in our cabin. But it was not necessary. The ship never seemed too crowded as long as you think a little bit about where the masses are going to be and avoid those areas. Example, when people are crammed around the pool during the middle of the day, there were PLENTY of lounge chairs on the upper deck. Not a problem for us. One of the best parts of the cruise was the entertainment. There was something fun going on at all time. The shows were fantastic! Choir of Man was outstanding. Food in the main dining rooms were very good. My husband is a chef and a bit critical about dining out, but he was very happy with the food. We had 3 specialty restaurant vouchers to use and we decided that if we cruise again on this ship, we may chose an different perk. The specialty restaurants very nice but really no better than the main dining rooms. I have a gluten issue and they are always very attentive to that. I had a problem pre-ordering my meal one night and ran into 2 officers right after. I asked them if they could help and they were both falling over themselves to help. I'm not kidding - they could not do more to make it right. Our cabin was a typical size cabin. Lots of storage and room for luggage under the bed. My only complain was that there was no one to great us when we came on the ship! Lol, I'd forgotten all about that until we left the ship and there were people there to say good bye. Read Less
Sail Date April 2019
Hubby and I have cruised in the spring out of NY on the Gem in 2017 and 2018. We were hesitant to cruise on the much larger Escape for this year's cruise. While we needed a map to find out where we were going much of the cruise, ... Read More
Hubby and I have cruised in the spring out of NY on the Gem in 2017 and 2018. We were hesitant to cruise on the much larger Escape for this year's cruise. While we needed a map to find out where we were going much of the cruise, everything was easy to find. Elevators (except for embarkation and disembarkation) ran quickly. The ship was so clean and bright and every crew member were smiling, helpful, and friendly. Officers were everywhere asking how you were, how things were, if they could help you with anything. Cagneys Steakhouse was excellent! Service and food outstanding. Moderno was a big disappointment and we had booked it 2x. The food came out so slowly. You'd get a piece of chicken, wait 10-15 minutes for another server. If the same server walked by you again, he'd pass because you already had whatever he was offering. Plus the food was very salty. O'Sheeans was ok. Nothing great, nothing bad. Bartenders were fun to watch. Garden Cafe was good. Haven Restaurant was outstanding. Every. single. time. Service was fantastic. Food was fantastic. Bermuda is gorgeous and it is on our list to visit again. What can I say about embarkation and disembarkation that hasn't already been said. Its a mess. Long lines, confused people. Elevators stuffed full and more people trying to squeeze in. There has to be a better way. Read Less
Sail Date April 2019
This was my first cruise and it was wonderful. We left from NYC on 28 Apr 2019, and I did not explore NYC prior to departing. (From the area and am familiar with the area.) The ship was clean and maintained that way through the ... Read More
This was my first cruise and it was wonderful. We left from NYC on 28 Apr 2019, and I did not explore NYC prior to departing. (From the area and am familiar with the area.) The ship was clean and maintained that way through the entire 8 days of travel. The ship is huge and I was able to get my 10,000 steps in each day with no problem, and without any additional effort. We had a balcony cabin which was sizable enough for 2 people. Very comfortable. Each evening we looked forward to returning to the cabin to see the different animals that were created with the towels. Very creative. I purchased the specialty dining package which ended up being a hassle more than a help. The food was fantastic, in ALL the restaurants and each provided its unique dining experience. I made the reservations prior to boarding. Being a first time cruiser, I was unaware of all the activities on the ship, and I ended up rescheduling the reservations based on the activities on the ship. *** Perhaps a "sample" itinerary could be provided to first time cruisers so they can have an idea of what activities are available on the ship. *** Lots of activities on the ship. At times the group activities (music) were too loud. You could not talk to the person next to you normally. The excursion we went on was a walking tour of St. George and Tobacco Bay Beach. The tour guides were very knowledgeable. Bermuda was very clean and the people were very friendly. I am so looking forward to my next cruise, either back to Bermuda, or to a new destination. Thank you Read Less
Sail Date April 2019
Love Bermuda from Boston We live in Massachusetts so this cruise is very convenient. We have done this cruise a few times but we wanted to try a different ship. Great experience. The service, the dining, the entertainment were all ... Read More
Love Bermuda from Boston We live in Massachusetts so this cruise is very convenient. We have done this cruise a few times but we wanted to try a different ship. Great experience. The service, the dining, the entertainment were all excellent. Getting used to the Buffet area took some getting used to. The meal package was a very good offering. The French restaurant was extremely good. The main dining room was very nice, the service was excellent and the food quality was very good. Magenta the back up complimentary restaurant was also very good. Service here was also excellent. We are not big drinkers, so to get a value from the free beverage package (gratuities are charged to you) we would have to drink more than we were comfortable drinking. The people in the cruise directors staff were outstanding and extremely helpful. The cruise again staff were also extremely helpful and willing to explain any questions you may have. Read Less
Sail Date April 2019
This was my first time cruising and it was to celebrate friend's birthday. We had a really fun week. All staff were entertaining (washy! washy!) and attentive, any issues we had they were fixed promptly. We were very impressed with ... Read More
This was my first time cruising and it was to celebrate friend's birthday. We had a really fun week. All staff were entertaining (washy! washy!) and attentive, any issues we had they were fixed promptly. We were very impressed with our waiter in the magenta dining room from the very first night. He was attentive and could anticipate our needs. Let's just say, we requested him for the rest of the cruise. There were plenty and a variety of things to do on board is game shows, tastings, art shows, theater shows, shopping, bingo. There was something for everyone. For someone that doesn't typically like live bands they were very entertaining and not too loud in smaller venues on the ship. I recommend the Vybz Quartet! They have an island vibe to their music which makes want to get up and dance. We did the Gosling's sunset rum cruise excursion, which was well worth every penny. The tasting part was obviously great but it was also very informative about history and cocktail pairings. Overall, this was an amazing first cruise and I can not wait to plan my next one. Read Less
Sail Date April 2019
Excellent week!. Best shows on the ship was Choir of Man!!, Howl at the Moon, The Knights & JR, who we loved. He played nightly in the Brew House. He also had a one man Elton John concert in the Supper Club. I have never had a ... Read More
Excellent week!. Best shows on the ship was Choir of Man!!, Howl at the Moon, The Knights & JR, who we loved. He played nightly in the Brew House. He also had a one man Elton John concert in the Supper Club. I have never had a problem or not thoroughly enjoyed a cruise. Ship was clean & well maintained. Dining options are excellent. Great food every night. Love Bermuda. Nice to be docked for 3 days. You can get on & off as often as you want. April is not my favorite month to cruise, only because the wather going & coming is not always great. Bermuda weather was beautiful! Everyone from the Captain down are friendly, attentive. Never met a member of the crew that was not smiling or did not do there best to take care of your needs. Can't wait to next cruise.This was our first stay in the Haven. . Service & everything was just incredible! This was my 16th cruise on NCL. Read Less
Sail Date April 2019
For us this was a spontaneous buy and cost-effective way of spending a few days relaxing at sea and in Bermuda -- without having to fly a anywhere and a short taxi ride away from our apt.in NYC. Besides embarkation, which seemed ... Read More
For us this was a spontaneous buy and cost-effective way of spending a few days relaxing at sea and in Bermuda -- without having to fly a anywhere and a short taxi ride away from our apt.in NYC. Besides embarkation, which seemed needlessly long and slow, we felt we got great value. We found the mini-suite and balcony perfectly suited to our needs. Bathroom was particularly well appointed -- double sink and spa jet shower. Not the biggest cabin ever -- but for essentially a beach vacation -- more then enough room. We also purchased the thermal spa for the week -- well worth the price a tranquil antidote to a hectic work schedule and beautifully designed and maintained. A dry heat sauna with huge picture windows of the ocean going by has a very detoxifying effect. We spent a lot of time there! We thought overall the food was good value. Of the specialty restaurants, we thought Bayamo was the best and Food Republic was especially fun and the food interesting and well-cooked. Savor was absolutely fine -- and we really liked the freestyle approach -- much better then fixed dinner times. O'Sheehens was a perfectly good replication of Irish pub food -- not the greatest prime rib ever, but more than fine for what it was. Tappanyaki and Moderno were just what we were looking for -- not quite as tasty/flavorful as say Benihana or an NYC churiscaria -- but a lot of fun and great service and since they were included as part of the suite dining package - superb value. We thought the drinks were superior and fairly priced -- comparable to a mid range bar in NYC. Very good cocktails and also a decent and well-priced wine list. While the buffet was plentiful and available 24/7, we'd have loved to have seen a better range of fruit and veg to counterbalance all the fried stuff. Would note that the cheeses were especially plastic. The desserts too were pretty old school -- 1950s sugary and bland with strangely artificial colors. Breakfast in-room was good, not fantastic and we only ordered once. On RC and Windstar, the eggs were tastier and fresher, the coffee better quality and the fruit riper and more exotic. The 3 days in Bermuda were fantastic -- we'd happily have taken an extra day there. While we boated/sailed/snorkled at various locations on the Island, we were pleasantly surprised at how much fun the Naval Dockyard was -- a historic setting, great shopping/food and snorkel beach was also a lovely find just a short walk from the ship. And getting on and off the ship quickly throughout the stay couldn't have been easier or faster. We also thought the complimentary ferry to St George's was a classy touch and loved exploring a town we probably otherwise wouldn't have visited. We thought the ship exceptionally clean. The staff showed just the right amount of courtesy and professionalism without being intrusive. We loved the old fashioned waterfront with restaurant and bar seating as well as the sundeck/prow/pool areas on the top decks. We were impressed that with such a high volume of passengers, there were always loungers available and that while the main areas of the ship were nicely busy and lively, nothing felt too crowded. Overall, we felt we got exactly what we paid for -- a much needed getaway to the sun and water with just the right amount of service and luxury that didn't involve the hassles of airports or the TSA and great value for money. Read Less
Sail Date April 2019
The escape is a beautiful ship! We had a fantastic time and are leaving with many memories that will last a lifetime! I can’t say enough about how awesome the entire crew was on this ship! Everyone was so friendly and went out of ... Read More
The escape is a beautiful ship! We had a fantastic time and are leaving with many memories that will last a lifetime! I can’t say enough about how awesome the entire crew was on this ship! Everyone was so friendly and went out of their way to make sure everyone was having a great time. The entertainment was incredible. Don’t miss The Choir of Man and These Guys. The music in all the bars was also great! Food was average. We ate in all complimentary restaurants and did not pay for speciality dining so I can’t comment on those. We were in room 12724 which was a forward sail away balcony. Room and bathroom were spacious. Closet was a little difficult to get to but it was fine. Bermuda is beautiful. Highly recommend the evening Bermuda Triangle cruise. If you want a unique experience we also did an excursion on our own with Hartley’s Helmet Diving. Very cool experience! Embarkation went very smoothly! Disembarkation did not due to the fact that the ship was almost two hours late getting back to port due to weather. It was not organized and very little staff were around and communication was lacking. Luckily we got off the ship just in time to get our bus. Overall I would highly recommend this ship and destination. It was a wonderful, relaxing vacation! Read Less
Sail Date April 2019
The Escape is beautiful and well maintained. Was not anticipating the food to be as good as it was. Loved Taste and Savor as well as the Garden Cafe buffet. The Manhattan Room was elegant and had great entertainment. The show in ... Read More
The Escape is beautiful and well maintained. Was not anticipating the food to be as good as it was. Loved Taste and Savor as well as the Garden Cafe buffet. The Manhattan Room was elegant and had great entertainment. The show in the Supper Club was fabulous! Loved freestyle dining. Cagneys steakhouse was wonderful but we were disappointed in the food at the French LeBistro. The show in Escape Theatre, Choir of Men is a headed for Broadway show. Service in all of the restaurants was outstanding. Five o'clock somewhere was our meeting place with a great outdoor bar. O'Sheehans was our cheers and the bartenders were wonderful and came to know us well. All liquor was top shelf as was the wine. The adult only pool on the 17th floor got us away from the many families that were on the ship that week. Embarking and disembarking were both very organized for that amount of people. Downloading the NCL app allowed you to be able to call and text friends on the ship ($10 per phone for the week) and no wiFI package will be necessary unless you want it ($99/weeK) Casino was great (won $90 on slots) but smell of cigarette smoke was a downer. Read Less
Sail Date April 2019
This was my 6th cruise - 3rd on Norwegian and 3 previously on Carnival. We had a party of six - two connecting staterooms on the 8th floor. Three adults and three children. Embarkation - Manhattan Cruise Terminal - The fastest and ... Read More
This was my 6th cruise - 3rd on Norwegian and 3 previously on Carnival. We had a party of six - two connecting staterooms on the 8th floor. Three adults and three children. Embarkation - Manhattan Cruise Terminal - The fastest and smoothest embarkation I have ever had. We were a little early. We drove five hours that morning and allowed extra time for traffic. Since we had no issue with traffic, we arrived around 10:30 am and parked, had no wait at any of the checkpoints and walked right up to the counter to check in. We did have to wait in the holding area for an hour or so, but way better than waiting in line for an hour. A+++ for Embarkation. Stateroom - We were in 8154 and 8152. My parents have mobility issues and these staterooms were perfect. It was great to have bars, shopping and restaurants on the same floor. Even for me and the kids, it was nice not to have to deal with stairs and elevators all week. And when we did leave the floor for the casino, atrium, dining, we were only one or two floors away. Definitely would recommend these room and I would book these rooms again. Room Steward - Our room steward was not out-going or friendly as on other cruise. I did not personally meet him until the third day of the cruise and even after that he never greeted me or the kids all week. He did keep the cabin clean, towel animals and due diligence with his tasks, but not friendly at all. On Tuesday night of the cruise, officers were making their way around the restaurant at dinner. They stopped and asked how our cruise was, so I mentioned that our room steward was not as out going as I previously experience and at that point in the cruise, had not even met him. I stressed he was keeping the stateroom up and it was not a compliant, but rather just a difference. There response was outstanding. Later that evening two officers came to my stateroom, one being the head of housekeeping, talked with us for a while, gave me their cards and then sent a platter of chocolate covered strawberries the following day. The steward did not get any friendlier during the week, but the officer response was professional and I was completely impressed by their response. Staff - Overall all staff were out going and friendly. From the dining staff to buffet attendants, they had smiles and interacted with me and the kids. I have never seen officers present as much on a cruise than I did on this one. Daily I would see more than once top officers greeting and mingling with cruisers. Bar staff were all good and friendly. Chris at the outdoor 5 o'clock somewhere bar was the best. Food - Buffet was good. Good selection, Temp and taste was good. We did the Brazilian restaurant and that was outstanding. I think that is the best specialty dining option. I thought all the options and food in the main dining rooms was very good. Service was good also, with servers interacting with us every night. Entertainment - Similar to other reviews, I would agree that the atrium got packed and the size of the crowd discouraged us from participating in some of the activities. I did see other passengers also look at the crowd, looked discouraged and turned around and leave the area. The venues at night were good and due to the multiple venues, they were not overcrowded. I am generally not picky with the type of music I listen to, so I would just find one not overly crowded and hang out their for the night. Casino - Saw people hitting jackpots ($1200 +) at least four times. So the casino did pay. I had my best day on the last day of the cruise. Down for the week, but I thought the machines were no different then the casinos back at home. I did not think the cigarette smoke was that bad. I even played in the smoking section at times. Disembarkation - The ship was a few hours late due to weather. So disembarking was a process. But rather than complaining about it, knowing that it was going to be a process we made sure we got out of our room early, got comfortable seats in the Tobacco lounge, kids had tablets charged and hung out. 5000 people have to get off the ship, there is going to be waiting. I will definitely consider sailing on the Escape again. Read Less
Sail Date April 2019
This was my third time cruising with Norwegian and each cruise was better than the last. My first was the Breakaway, then the Gem, and we just did a family cruise on the Escape. Two members of our family never cruised before and they ... Read More
This was my third time cruising with Norwegian and each cruise was better than the last. My first was the Breakaway, then the Gem, and we just did a family cruise on the Escape. Two members of our family never cruised before and they said they will definitely be doing it again. From the time we boarded to the time we disembarked, the Norwegian crew treated us like royalty. Activities, entertainment, and food was excellent. Breakfast was always at the Garden Cafe where we were entertained by the "washy, washy" crew member and the "coffee, coffee, wakey, wakey" crew member. The only thing I missed was not having an open fan tail like the Gem has so we could enjoy our breakfast out in the open. We only ate at one (1) specialty restaurant Moderno and enjoyed every mouthful. We ate twice at the Manhattan Room where we celebrated our 37th wedding anniversary with a cake and was serenaded by the dining crew to "Let Me Call You Sweetheart". Unfortunately, the only restaurant we didn't enjoy was O'Sheehan's. It must be that chain because we didn't enjoy it on the other ships either. We saw After Midnight and thoroughly enjoyed it. Our evenings were spent sitting around the atrium and watching the evening activities. We'd end our evening at Howl at the Moon. Cabin was a little small for three (3) people but we managed. I will say there was plenty of storage. I can't say enough good things about our trip only that we will definitely be cruising again with Norwegian! Read Less
Sail Date April 2019
This cruise popped up on my boyfriend's timeline and immediately we were booked! We had a blast on this vacation other than a couple minor issues. First the weather wasn't the best for us to be able to enjoy the entire outside ... Read More
This cruise popped up on my boyfriend's timeline and immediately we were booked! We had a blast on this vacation other than a couple minor issues. First the weather wasn't the best for us to be able to enjoy the entire outside of the ship. It was also unfortunate that on the sunny days the pools were not heated otherwise we would have definitely enjoyed the cruise more. Because of both of these factors we didn't get to try the slides and due to a storm on our way back we didn't get to try out the ropes course either. Other than the outdoor problems the complimentary dining, entertainment, specialty dining, bars etc were all amazing. The service on this ship was also better than we have experienced before. The cabin was always kept neat and clean as well which is always a good thing. This was our third cruise but first with Norwegian and I would say we will definitely be cruising Norwegian again. Read Less
Sail Date April 2019
I chose this cruise because it was a nice short one and being a first time cruiser I figured I’d start off small. I cruised with my family of two teenage boys and we all loved it. There was plenty for everyone to do on the ship. We ... Read More
I chose this cruise because it was a nice short one and being a first time cruiser I figured I’d start off small. I cruised with my family of two teenage boys and we all loved it. There was plenty for everyone to do on the ship. We really enjoyed the food and selection of drinks available. I have never eaten or drank so much in my life. When I got my final bill, there were no hidden charges or fees. I really appreciated that. We actually wind up leaving with a credit due to staying under the preauthorized amount charged to my credit card. With everything that was included and complimentary on the ship we barely spent any additional money which was a nice unexpected treat. We ate mostly at the complimentary restaurants but did catch a show that that did include a charge and a three-course meal. My boys are still talking about how good the food and show was. The service was impeccable and I just couldn’t ask for better memories to be had with my family. We stayed in a balcony room with a beautiful unobstructed view of the ocean. It was nice to be able to open the balcony doors and get some fresh sea air into the room. We used room service for breakfast and the service was awesome. What I really enjoy about the staff working on the ship is that tipping is not expected. But the service is so good they make you want to tip them. I could not imagine not tipping such hard working people. Every time we left our rooms no matter how many times we were in and out during the day, we came back to clean rooms. Everywhere we ate had very clean surroundings. I would definitely cruise with Norwegian again. Looking forward to it. Read Less
Sail Date April 2019
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated ... Read More
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated the event. Many of the officers came to introduce themselves, and handed out their business cards to be used in the event you needed assistance.After we went on a well organized room crawl, some of us got together and had a slot pull in the casino. We had so much fun that we had 2 more more slot pulls during the cruise. Although we did not win a big jackpot, the casino was very supportive and gave us a couple of bottles of champagne to use for prizes. I met some really nice people! In my opinion I think that Ravi was the best bartender on the ship. You can find him in the Brewhouse. If you’re really lucky, JR will be playing a piano that night. Don’t miss the Brat Pack or Choir of Man. Such fabulous shows! Read Less
Sail Date October 2018
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours ... Read More
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours due to weather conditions. Stayed in the port of Bermuda for two and a half days .The glass bottom boat tour was fun and very informative. Also included a free drink which was very nice. There was always something to do on the ship during at sea days. Room service foods also very good . The casino was a very nice size and had a good variety of slots and table games. Also the slot attendants very helpful. I also liked the jade players club where you can earn rewards. Guess services also very helpful. Overall the Norwegian escape is a excellent trip and i can't wait sail with Norwegian cruise line again. Read Less
Sail Date October 2018
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