1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews
Sail Date: September 2018
It was my boyfriend and I’s first time on a cruise and since we live an hour from NYC I figured I’d give this a try. It was honestly the best time we have both had and was totally worth the money. Boarding the ship was easy and very ... Read More
It was my boyfriend and I’s first time on a cruise and since we live an hour from NYC I figured I’d give this a try. It was honestly the best time we have both had and was totally worth the money. Boarding the ship was easy and very fast. We were on the boat within 45 minutes of arriving at the port. Disembarkation in Bermuda and back in NYC was also very smooth. An answer to the nicotine (and other)vapors- yes you can bring it on the boat. It’s all about how you act so, don’t be stupid. We had the Ultimate Beverage Package and that was by far the best thing ever made because with us, it paid for itself before we even left NY. We payed for WiFi when we were on the boat which was pricy but whatever, we chose to buy it anyway. We mainly dined in the Garden Cafe. It was good for buffet style food and we really had no complaints. Everyone who has complained about it is generally over the age of 50 and or overweight in some type of scooter so if you’re in those categories and are picky about food you should probably consider the dining package. We took advantage of the beverage package in a way that we were always to drunk to see/ remember to book a show onboard but I’ve heard from everyone on the ship that the “brat pack” was the best show they’ve seen. Remember to bring white for the glow party- that was by far the most fun we had on the ship. There wasn’t anyone unsatisfied during it. The only complaint we had was the pool- there is only one adult pool and that’s fine but it’s mostly congested with older guests sitting on the outside of the pool without a bathing suit on or a book in their hand and it’s like, maybe they should have taken a different boat. But ,to each is own and we just found a empty hot tub and lounged in their until the pool was filled with others our age. Everyone we met on board was so nice from the workers to the other cruisers. My boyfriend got sick the second day in Bermuda and everyone who knew he was sick, tried to help him get better and always asked if he was feeling better. Never underestimate the kindness of others. While in Bermuda we did get to go snorkeling on the Restless Native- they’re genuinely amazing and gave us complimentary rum swizzles and cookies while on our snorkeling excursion. Highly recommended. We also did jet skiing- again, highly recommended. And we traveled to horseshoe bay the last day and even though it rained as soon as we got there it was still beautiful. All in all, this was the best time of my life and all I’m saying is, if you have read a negative review it is most likely from a miserable person who feels everyone else should be miserable too. Or from someone who shouldn’t be cruising on a boat with a bunch of younger and middle aged people. *One thing I recommend for water drinkers like myself- the water on board is filtered tap and or sea water and it does not taste like your average Poland Spring. One thing I recommend is bringing a CLOSED case of water and putting it in a duffle bag to bring for the week. They do have flavored water on the boat in the Cafe, they also have water packages but be aware they are not cold. You do have ice in your stateroom but it is something to consider* Read Less
3 Helpful Votes
Sail Date: September 2018
We are just back from an amazing trip to Bermuda on the Escape. We were traveling with friends and it was a great time. Embarkation in NYC was terrific ! We arrived at the port at 10:45 and were onboard by 11:30. The ship was wonderful ... Read More
We are just back from an amazing trip to Bermuda on the Escape. We were traveling with friends and it was a great time. Embarkation in NYC was terrific ! We arrived at the port at 10:45 and were onboard by 11:30. The ship was wonderful and other than the pool area and the atrium it never seemed overcrowded. No problems with getting an elevator although a short wait sometimes. The crew was terrific. Entertainment was excellent with the exception of the Supper Club which served subpar food. Choir of man should not be missed. Amazing group of men. Thermal spa provided a restful and tranquil escape from the sun. We dined in Moderno, Le Bistro, Teppanyaki, La Cucina and Bayamo. Bayamo well worth the $10 upcharge. The bars were great and met some amazing staff with great stories. The casino was ok, a bit Smokey at times. Disembarkation was smooth. We did self disembarkation and we were off and through customs by 7:40 and made the 8:02 train to CT! Read Less
Free Price Drop Alerts
Get Bermuda price drops
250,000+ people have entered their email
4 Helpful Votes
Sail Date: September 2018
My Wife and I cruised to Bermuda for the second time on the Escape. We have cruised several cruise lines. This trip, by far, had the best customer service we have ever experienced. I am a customer service manager and I have never been ... Read More
My Wife and I cruised to Bermuda for the second time on the Escape. We have cruised several cruise lines. This trip, by far, had the best customer service we have ever experienced. I am a customer service manager and I have never been treated better on a ship! Almost always, customer service starts at the top...Deepak Punia must be commended as the Hotel Director as his whole staff was nothing but attentive to any situations. If you have a problem on this ship, say something to someone and it will be taken care of. From room steward to restaurant service to casino dealers and officers, everyone we encountered was personable, engaging, and concerned how our vacation was going.....I cannot remember how many times officers asked how meals were or if there was anything they could do for us. The ship is well maintained being three years old there is no sign of wear. Its layout is easy to get around. The first day seamed crowded but only because of everyone getting on the ship and muster drill. The whole week after it was very easy to move around and very short wait for elevators. We are Platinum members and had priority embarkation/ disembarkation which was very fast and easy. We had dinner in five different specialty restaurants, all were good. The outstanding was Le Bistro. Manhattan room was very good. O'Sheehans was very good also. We were booked into a mid ship mini suite which we like. This time on the 13th floor and it was quite and comfortable. Jose, our room steward was exceptional!!! We were on this same cruise July 4th and noticed in the casino, the dealers and staff seemed uptight and didn't engage customers....this cruise, the casino manager was changed and walla….the whole vibe was changed. Dealers and staff were fun, engaged and made sure everyone was having a good time. We don't do any shows or the buffet so I can not comment on those. In conclusion, after all the reviews you could read, the crew on this ship are there to make a good vacation for you. A polite tone goes a long way in getting things resolved. No vacation is always smooth and things always come up....just mention to the right people that something needs to be addressed, and I can tell you this crew will be all over it. Nothing is perfect, but this week on the Escape was as close as it has been on a ship for us......we are booked for next July 4th sailing and looking forward to another great Escape cruise! Read Less
1 Helpful Vote
Sail Date: September 2018
Loved our cruise to Bermuda in the Escape! We were three generations traveling together, and everyone was treated with kindness and attention. The meals, including the speciality restaurants, were excellent. We ate in Cagneys. Le Bistro, ... Read More
Loved our cruise to Bermuda in the Escape! We were three generations traveling together, and everyone was treated with kindness and attention. The meals, including the speciality restaurants, were excellent. We ate in Cagneys. Le Bistro, Moderno, and Teppanyaki as well as the complimentary restaurants. The UBP was without problems, and bar service was great. We really enjoyed the shows, especially “Choir of Man”, (Suggestion; eat before even though a meal is included because the bangers and mash meal left much to be desired.) We made all our dinner/show reservations well before we cruised, so had no difficulty. My only disappointment was the pool situation...much too small for the number of people, but just about every review says the same thing so I don’t feel I need to elaborate. My husband is wheelchair- dependent and we stayed in a great accessible balcony room. Our steward, Melody, was outstanding and attended to every need. Read Less
1 Helpful Vote
Sail Date: September 2018
We are dedicated Norwegian cruisers. We were on this ship on her 3rd sailing and were very happy to be able to cruise on her again. From embarkation to disembarkation, everything is easy and professional. Limited time waiting and ... Read More
We are dedicated Norwegian cruisers. We were on this ship on her 3rd sailing and were very happy to be able to cruise on her again. From embarkation to disembarkation, everything is easy and professional. Limited time waiting and boarding. Even though it's a very large ship, the layout is very easy to navigate. For those with walking issues, this ship is easy to get around and walking is what you want it to be. We love all of the specialty restaurants and love to be able to sit outside and enjoy the sea and the fresh air. We participate in Vibe as we enjoy the quiet and outstanding service afforded there. The Spa is an exceptional experience for relaxation, even the snow room was fun, we were in a Spa Balcony on 15. Every crew member is wonderful, friendly and professional. My only wish is that the cabins were a little more delightful, the decor is rather uninspiring. The size is fine, though a tad tight trying to get into the closet with the couch so close but we made it work. Plenty of storage space and we did bring along magnetic hooks to hang things on the door and wall panel which were very helpful. Overall this is our favorite ship in the NCL line. We sailed to Bermuda. Read Less
1 Helpful Vote
Sail Date: September 2018
I thoroughly enjoyed my latest cruise. The Escape is absolutely beautiful. The staff can not do enough to keep you happy. We had excellent service in all of the restaurants and all of our meals were delicious. Our room was always ... Read More
I thoroughly enjoyed my latest cruise. The Escape is absolutely beautiful. The staff can not do enough to keep you happy. We had excellent service in all of the restaurants and all of our meals were delicious. Our room was always spotless. It was a perfect size for two people and it had enough storage. We loved spending time on our balcony. The configuration of our cabin had the couch next to the sliding glass doors which made the room feel larger. We also spend a great deal of time in the Thermal Spa, it was very relaxing and well worth the additional fee. We enjoyed the entertainment. The Brat Pack was great but our favorite show was The Choir of Man (despite the food). The pool area did get crowded but that was something I expected from reading all the previous reviews. Bermuda was amazing, we had perfect weather and kept busy the three days we were docked. Read Less
Sail Date: September 2018
This ships crew simply out did any past cruise from any line I’ve traveled. They were funny, friendly, helpful, and always smiling and willing to go beyond an expectations I had .... Great experience Great selection of ... Read More
This ships crew simply out did any past cruise from any line I’ve traveled. They were funny, friendly, helpful, and always smiling and willing to go beyond an expectations I had .... Great experience Great selection of specialty restaurants one better than the next making it tough to choose a favorite We ate in the main dining only one night which also proved to be a great meal with again dining happy servers . Previously I have experienced a let down in service when selecting anytime dining as the waiters don’t see you every night. However here that was simply untrue Our Cabin service was excellent my only disappointment was I didn’t recognize an animal he made us from towels. From a managerie of others. We laughed when we were told a dinosaur had invaded our cabin Looking for a great ship great crew. Look no further. You have found it.... Read Less
Sail Date: September 2018
I perfer leaving from nyc. And this was my first time on the escape. I had a great time. the resturants, staff, entertainment,, excurisons and weather was great. I have been on 6 cruises and i had a great time on all of them. I ... Read More
I perfer leaving from nyc. And this was my first time on the escape. I had a great time. the resturants, staff, entertainment,, excurisons and weather was great. I have been on 6 cruises and i had a great time on all of them. I have not cruised on any other ships except ncl. I have never had a bad time on any ships i have been on. The staff always make be feel welcome. I espically like the towel animals. I have always gotten cruises from casino at seas and i hope i keep getting them. The casino has alot various machines to play which i like. I can't wait until my next cruise. I have been on the gem, spirit, pearl, breakaway, dawn and now the escape. Can't wait to go on the bliss. I heard there will newer ships coming with fewer people. The whole process on my last cruise was great. Read Less
Sail Date: September 2018
Our friends and family decided to go on this cruise a year in advance. There were 10 of us in total. We all had a BLAST! The food was delicious, the staff were great and very helpful. The port we left from, New York, was not much fun and I ... Read More
Our friends and family decided to go on this cruise a year in advance. There were 10 of us in total. We all had a BLAST! The food was delicious, the staff were great and very helpful. The port we left from, New York, was not much fun and I would not leave from there again! The lines were long and they don't seem to care that you have elderly people who can't stand for that long. I was very nervous about the embarkation, however, it was done well and very organized. The ship was very large, however, I was not a fan of only having one swimming pool for so many guests. We could not get close to the pool all week! I did love the grotto for at least getting wet! The spa, which I booked, was fabulous! We visited 2 specialty restaurants and they were great. We saw one comedian show and it was very funny! The beaches in Bermuda are beautiful and I did like that it was not a tourist trap! BE prepared for a long walk from the ship to anything else, though, which I was not really prepared for. Getting back on the ship from an excursion was not my favorite. It is kind of hectic. We didn't travel with children, but there were many on the ship. All in all it was a fantastic vacation and I would certainly go on another cruise, hopefully without a hurricane chasing us back to port! Thank you for the memories! Read Less
2 Helpful Votes
Sail Date: September 2018
Wanted to leave from Boston or NY on NCL in Haven suite. Our experience was over the top. The Haven dining was excellent -- both the food and the service. Room service (Butler and cabin steward) were both EXCELLENT! Will definitely ... Read More
Wanted to leave from Boston or NY on NCL in Haven suite. Our experience was over the top. The Haven dining was excellent -- both the food and the service. Room service (Butler and cabin steward) were both EXCELLENT! Will definitely cruise NCL Haven Suites in future. It is definitely worth the money. You would never have to leave The Haven if you didn't want to. The Concierge, Lyster, and his assistant were excellent. They took care of our specialty dining and entertainment reservations. I would like to see a covered/protected smoking area in The Haven to allow for inclement weather. The ship's Cigar Bar on the 8th deck is way too small for the amount of people that use it. All in all it was a fabulous experience and we are recommending it to friends. Just an FYI we never got off the ship!! Our choice. Enjoyed the amenities of the ship when it was quiet! Also good values at the SPA on port days we took advantage of. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise