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5 Helpful Votes
Sail Date: September 2018
We chose this cruise because of its destination, Bermuda. Two days prior to the cruise departure date we were notified that due to the predicted hurricane Florence the route would be changed to dock at Port Canaveral, the NCL beach island ... Read More
We chose this cruise because of its destination, Bermuda. Two days prior to the cruise departure date we were notified that due to the predicted hurricane Florence the route would be changed to dock at Port Canaveral, the NCL beach island in the Bahamas, and at Nassau. We contacted NCL and requested changing our reservation to a Spring 2019 trip to Bermuda. They rejected that idea. We boarded the ship in New York and departed to Florida sailing south to be ahead of the storm. We did not leave the ship which docked around 1:00 PM. The ship then traveled to the NCL beach island. Passengers were shuttled to the island on small boats - very crowded. We did not leave the boat at this stop. The beach has no shade unless you rent an umbrella or a cabana. Once we left the island the Captain informed us that we would not stop at Nassau but would proceed directly to New York to insure the ship was back as scheduled. We spent 7 days on the ship. NCL has not offered any compensation for the cruise to nowhere. Read Less
4 Helpful Votes
Sail Date: September 2018
We went on this ship for a family wedding. When the ship was diverted because of the weather the Customer Service Rep refused to help in any way. No wedding for the Bride and Groom or the 21 people they brought on the boat with them! ... Read More
We went on this ship for a family wedding. When the ship was diverted because of the weather the Customer Service Rep refused to help in any way. No wedding for the Bride and Groom or the 21 people they brought on the boat with them! Exteamly poor customer relations. The ship is also very poor handicap accessible. They charge a lot for a handicap room and the bathrooms throughout the ship designated for handicapped were always locked. The regular rooms doorways were too small to fit a small walker through and the narrow hallways to the rooms constantly had the housekeeping staffs carts blocking access. We were very disappointed in the way the ship handled the reroute, there were many possibilities to give their passengers a worthwhile trip instead of just floating on the water with no possibility of any port visits. The one stop the ship did make I was unable to get off the ship die to my handicap so I was stuck on the ship for 7 days. Read Less
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3 Helpful Votes
Sail Date: September 2018
My family and I went on a 7 day cruise to no where. it was my Mom's and brother's first cruise and how disappointing it was for them on their first cruise to see nothing but a ship for 7 days. I also feel if we could sail around ... Read More
My family and I went on a 7 day cruise to no where. it was my Mom's and brother's first cruise and how disappointing it was for them on their first cruise to see nothing but a ship for 7 days. I also feel if we could sail around Bermuda we could have stopped there apparently the hurricane never came close. Poor decision making by NCL and the captain for the ship. As a result they did not compensate anyone in anyway for what was the worst cruise I have taken. Royal Caribbean was so much better and their variety of food was great. The dinning experience was very poor to say the least same menu day after day no variation (boring). Waite staff in the dinning rooms were very rude. They could have opened the other places to help compensate for not getting off the ship.No entertainment out by the pool during the day and with not having gotten off the ship for 7 days they should have had a back up plan. I also did not like the fact that you had to make a reservation for every show that you wanted to attend I go on vacation to relax not having to worry about anything and this was just one more thing to worry about. I do have to say my cabin steward was FANTASTIC and so very helpful and our cabin was very clean. Our first time on NCL and it will be our last. And thanks to the CEO's of NCL for not compensating us for such an awful cruise. We work hard for our money and this by far was the worst vacation I have ever been on. DO NOT sail NCL. Read Less
1 Helpful Vote
Sail Date: September 2018
Cruise was supposed to go to Bermuda, changed to Bahamas two days before. Impending hurricane so this was understandable but when we boarded the ship my wife's luggage was delivered to the wrong room. I inquired where it was. The ... Read More
Cruise was supposed to go to Bermuda, changed to Bahamas two days before. Impending hurricane so this was understandable but when we boarded the ship my wife's luggage was delivered to the wrong room. I inquired where it was. The staff said it was delivered to my stateroom. It was not. The staff insisted it was and I brought him to my stateroom and asked him where he left it? He said in the room. I said, well it's not here. He then told me that I would have to go to the main lobby and ask them to look for it. I then did just that but still no luggage. After an hour and a half my wife's luggage was finally located in another passengers room and it was delivered to our room. Immediately we noticed that our ship tag had been cut from the bag. I had triple secured it to the luggage, for just this reason that it wouldn't be lost. Someone removed it. Maybe staff, because I asked how they could lose a bag that was clearly marked and so secure. If it was a passenger this seems worse. My wife was upset that a stranger looked inside her luggage where her personal belongings were located. The ship staff sent strawberries and a bottle of wine for the mix up. Then to add insult to injury the trip was changed again after visiting Norwegian's private island. No Nassau Bahamas. We were given a 30 dollar refund for port charges. We never ported at a foreign port. The cruise staff was very rude during the cruise especially in the dining areas. I understand that the passengers were unhappy and were probably not that nice to them but they reciprocated by giving poor service. When I returned home I sent a certified letter to guest relations; no response. I filed a complaint with guest services; no response. I again filed a second complaint citing my letter and my first complaint with its' assigned number. I also called and they said it had to be in writing. Today they responded by saying that these things happen, the weather, the lost luggage, etc. and that we were compensated with strawberries and wine. Have a nice day. I am deeply disappointed in Norwegian. This was my eighth cruise with them and maybe my last. Read Less
1 Helpful Vote
Sail Date: September 2018
I have traveled many times on cruise ships. However, this was my first time on NCL. I chose NCL because a group of friends were traveling on this ship to Bermuda. Before my trip I needed to get in touch with a representative of NCL and on ... Read More
I have traveled many times on cruise ships. However, this was my first time on NCL. I chose NCL because a group of friends were traveling on this ship to Bermuda. Before my trip I needed to get in touch with a representative of NCL and on both occasions it took over 40 minutes of being on hold before I reached someone. These two reps were very helpful, but who needs to be on hold for 40 minutes? I have pictures to document this since this is poor customer service. I wouldnt bring this up, but since I went on the cruise from Boston to Bermuda and all the things wrong with this trip, I needed to bring it up. It makes sense that the cruise diverted to Nova Scotia and Maine when it was supposed to go to Bermuda and we shouldnt be put in harms way of a hurricane. However, no attention was given to the new itinerary and in fact the crew was cut and made for a dirty, unresponsive cruise experience. The ship had cups and dirty trays everywhere. The elevators where over run with guests. The restaurants; even the main dining had long waiting experiences. The staff at O'sheehans Bar was unresponsive and even rude. The Bimini pool bar and grill was closed most of the time causing overflow at other bars around the pool. There was no staff to take any drink orders around the pool, we even had someone approach us and take our drink order who was a guest. The gym was decent. The pool area for kids looked like something crafted / painted in a day by 2nd graders and belonged in the projects. Los Lobos, La Cucina and Cagney's were worth the extra $ for dinner. The cafe garden was over run, crowded, and you would have thought no one had eaten before and couldnt get enough. The guests were like hungry locus on a crop. The guests were angry, drunk and clearly not enjoying the new itinerary. The entertainment was decent. The casino was decent but the casino bar was horrible with long waiting times and I had to get my own drinks on a number of occasions while playing black jack; even after asking for service. The best bar on the ship was Gatsby's Bar. The wait staff was always available and very friendly. They kept their cool and they were servicing not only the Gatsby bar but the overflow from the horrible casino bar, La Cucina and Le Bistro and they did an amazing juggling act. Leila needs special mention since she seemed to be at that bar often and always with a great attitude and smile. The excursions were boring; really nothing to do however Bar Harbor Acadia park was nice; who needs more shopping and bars? I would never recommend this trip; if anything go to Alaska or anywhere else but there is nothing worth seeing on this adventure. I cant believe with the beverage package you can not get bottled water or that it doesnt include the minibar. Read Less
1 Helpful Vote
Sail Date: September 2018
my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to ... Read More
my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to canada instead. canada was beautiful and we had great weather.Many people complained but i would rather be safe than endure rough seas etc.everything on board was great.service excellent as usual.entertainment good as usual.However little disappointed in elements show. Have seen it many times before and this time there was not nearly as much airial stuff.comedien was the funniest i have heard in years. Great routine about not going to bermuda.I have traveled on other cruise lines but always go back to norweigh because of their outstanding service and food.I am sailing again on the dawn for a 2 week carribean cruise in oct. I will miss the dawn. It is my favorite ship Read Less
1 Helpful Vote
Sail Date: September 2018
Bermuda! Not to be. Boring Canada when still green is probably the worst of the worst. No time to research, shore excursions far pricier than original destination, staff was ready to leave for home (like we were). So sad to see many ... Read More
Bermuda! Not to be. Boring Canada when still green is probably the worst of the worst. No time to research, shore excursions far pricier than original destination, staff was ready to leave for home (like we were). So sad to see many people get off boat when they reached Halifax (where they came from) and Sydney and New Brunsick, and Bar Harbor. I thought the Captain made an easy call and did not consider the passengers and that we literally hung out in our backyards for 7 days. Caught a virus. Food in main dining rooms was excellent. Shows were pretty good. But what a BORE. I could have and would have stayed home but we had absolutely no options nor compensation for this sucky cruise. Why did Escape go South when we did not? Why was Prince Edwards Island offered as an alternative? The passengers were unhappy and NCL could care less as they have offered no compensation for this bad call. We would have been out of Bermuda before Florence hit which it did not and would hardly have affected us since the course did not include any of the states that were hit. AWFUL! Read Less
1 Helpful Vote
Sail Date: September 2018
Booked a 7day Bermuda cruise and was sent on a 7 day Canada & New England cruise on the day of departure due to Hurricane Florence. I am glad they chose to keep everyone safe but am shocked at what they chose for a contingency plan ... Read More
Booked a 7day Bermuda cruise and was sent on a 7 day Canada & New England cruise on the day of departure due to Hurricane Florence. I am glad they chose to keep everyone safe but am shocked at what they chose for a contingency plan (since the Norwegian Escape sailing out of NY still went into the Caribbean). I feel Norwegian could have done several things differently to help ease the pain of the unfortunate itinerary change. 15 mins early is on time...arrived roughly 15 mins early for our requested embarkation time but had to stand around for an hour or so while they prepared the vessel. They did not have enough chairs or space for all the guests waiting. Definitely an area to improve upon as my boyfriend has a titanium hip from serving in the army and long periods of standing can be quite painful. I was told by several people that an itinerary change of this magnitude is quite uncommon but working in the customer service industry was taken aback by the poor customer service displayed both on and off the ship when we were told they were going to do everything in their power to make the situation better. No refunds for a cruise of lesser value, no credits towards future cruises or onboard spending, no complimentary upgrades at all - they even refused to honor a $4.00 speciality coffee even though we had the unlimited beverage package covering drinks up to $15.00. We did encounter some hidden charges (you're taxed on purchases while in US ports) that could have been avoided had better signage been displayed for first time cruisers not familiar with the process. We also opted out of the insurance which we were pleased with because we'd only get 75% of our money to use towards a future cruise. The shows on board were great, impressive to see such choreography with such little space and time. Well rounded variety for all ages and something to do at all times. The concept of an all inclusive cruise is incredible. I'm assuming if we had gone to our intended destination or something comparable my judgment would not be as jaded. The included venues had good food, and the freestyle dining made things easier. We are going to try again but with a different cruise line. I hope your luck is better than ours. Read Less
2 Helpful Votes
Sail Date: September 2018
Our itinerary was changed the morning of the cruise from Bermuda to Canada. We had no time to repack and were not prepared for this destination at all and the cruise line was rude, curt and less than accommodating in every way. Our room ... Read More
Our itinerary was changed the morning of the cruise from Bermuda to Canada. We had no time to repack and were not prepared for this destination at all and the cruise line was rude, curt and less than accommodating in every way. Our room was extremely loud, it sounded as if they were working on the ship with a steel drum and hammer all through the night! I had to purchase ear plugs. The heat was on in the room even though I had the a/c on the lowest setting. The onboard smoking allowed in certain room wafted everywhere!!! They had us stop at 4!! Yes you read that right four different ports, with zero time at each one to do anything, save their lame excursions. Was not worth the time or money and we will never - never book with Norwegian. All the thumbs down!!! The next time I choose to go to Bermuda we will fly!!! Read Less
1 Helpful Vote
Sail Date: September 2018
Before you decide to throw your money away on NCL, rethink your decision! Worst customer service I have ever seen. This is based on over 25 cruises my wife and I have been on. On Royal Caribbean, Carnival and MSC customer service has alway ... Read More
Before you decide to throw your money away on NCL, rethink your decision! Worst customer service I have ever seen. This is based on over 25 cruises my wife and I have been on. On Royal Caribbean, Carnival and MSC customer service has alway been a pleasure to deal with.Do to weather conditions I contacted NCL customer service earlier in the day and they assured me the ship was not changing its itenary. A few hours later I noticed a little weather advisory link on their website, when I clicked on it the information showed the ship's itinerary had changed. We never received any notification even though they had our cell phone numbers and email addresses. We contacted customer service to try to change to a different ship (even if I had to pay for a flight) and they denied our request. We tried customer service again the next day and got the same response. The only option they gave us was to cancel the trip and lose our money! Just awesome, way to go NCL, that's how to treat customers. We unfortunately decided to still go on the cruise instead of throwing the money away and had the worst cruise of my life! Everyone was upset, the staff on the ship were not very friendly because everyone was angry. We did have the drink package, however the only way to get a drink was to stand in lines at the bar. To add insult to injury while on the ship I had googled to see if the NCL Dawn had any complaints and I found a post that showed that the room we were in had an issue with bedbugs a few weeks before! Before you book on NCL, think about throwing your money directly in the water and save yourself the aggravation! Please note: insurance would not have helped this situation. https://www.wcvb.com/article/bed-bugs-bite-passengers-on-norwegian-dawn-cruise-from-boston-to-bermuda/22096424 Read Less
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