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Sail Date: October 2018
Wanted to visit Bermuda for years and finally decided Norwegian was the way to go. We have been on other cruise lines, on the recommendation of our son, we choose Norwegian. Found the ship was beautiful and not hard to find your way ... Read More
Wanted to visit Bermuda for years and finally decided Norwegian was the way to go. We have been on other cruise lines, on the recommendation of our son, we choose Norwegian. Found the ship was beautiful and not hard to find your way throughout the ship. Freestyle dining was wonderful. Elegant dining available or cafeteria dining if you wish. The Manhattan room had live music and a dance floor, food was wonderful.O'sheehan's Irish Pub had delicious hot wings and reuben sandwiches !!Dress is smart cruise attire or comfortable depending on your dining option, Enjoyed the entertainment in the atrium at night and through the day. After Midnight was a great show. The entire staff was friendly and accomodating. Port in Bermuda was beautiful and clean. Shore excursions available from the ship or right at the pier. Room was roomy enough for 2 and bed was so comfortable. .We would travel Norwegian again for sure !! Read Less
1 Helpful Vote
Sail Date: October 2018
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The ... Read More
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The biggest attraction to NCL is the Free Style Dining; not to mention that the Customer Service on NCL, throughout the various ranks of Employees is exceptional. Furthermore, the food choices are delightful and the Shows are spectacular. We like crusing NCL so much, that we purchased 4 CruiseNext Deposits on this cruise. 2 = Our favourite NCL Hero on this Cruise was Manuel Santos – Assistant Maitre’D in the Manhattan Dining Room, which we had Dinner 6 out of the 7 nights. From the very 1st night that we dined in the Manhattan Room, we had the pleasure of being served by Manuel & his great Team. We always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “above & beyod” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Opportunity for NCL to Improve with the following items/areas: 1. Have a notice at the Manager’s Desk of the Internet Café alerting all users that the Printer connected to the Computer Stations in the Internet Station will be disabled after 11:00 p.m. every evening. Therefore if you need to print any documents, make sure that you do so before 11:00 p.m. On the last evening of this Cruise, I went to the Internet Café at 11:30 p.m., so as to be able to print my Air Flight Boarding Passes, but was unsuccessful. I did send the documents to print, but nothing was coming out of the Printer. I did approach Guest Services at least 4 times to get this matter resolved, but on my last visit, Juan spoke to the Internet Café Manager = Robert (who was definitely not a happy camper in being disturbed this late, to deal with what was an important matter to me). Robert was rude in his tone of voice and he told Juan that the Printer is disabled after 11:00 p.m. I did ask Juan if it would be possible to send my Boarding Pass to one of the Guest Services Team Members, so as to have my Boarding Pass printed, but Juan said that no one in Guest Services had access to Internet!! I did visit the Internet Café in the morning, before getting off the ship to see if the Printer was connected, but no such luck. 2. After we disembarked off the ship at around 9:00 a.m. (Red Tag), it would be helpful to easily locate our baggage if there was a colour coded flag (red in our case) flying at each of the baggage drop off points. 3. After we disembarked off the ship at around 9:00 a.m. (Red Tag), and picked up our baggage, it would make our journey back home more bearable, if there were more US Customs Officers on duty. Only 5 (or 31.25%) of the total 16 Customs Stations were operational, whilst we were waiting in line to clear Customs. Surely for a ship of this size carrying almost 5000 Passengers, one would want to clear out all these passengers in a timely manner! 4. Regarding the operations of O’Sheenan's 24/7 Restaurant, I would like to hear the reason for the undeclared change in policy of not being allowed to take our food from this Restaurant. I had no trouble taking out food from the O’Sheenans when I travelled on the EPIC & STAR in 2016. The Maitre’D on duty would not give me a reason, other that the Policy had changed and he said that he would guide me to a table to order food. Surely there is a bigger problem/challenge of monitoring the food being taken out of the Garden Café to all different places of the ship! This change in Policy does not line up with NCL’s mantra of FREE STYLE DINING!!!! When I eat out at Restaurants and I have left overs, I’m allowed to take home the left overs for the meal that I paid for. 5. Regarding the size of spoons available at the Garden Cafe, I’m puzzled that for eating Cereal, as well as ice-cream the offered size of spoon is that of a serving-spoon. I am accustomed to eating my cereal with a table-spoon, and ice-cream with a teaspoon. As such, it would be nice if you would have a canister/basket with both table-spoons & teaspoons readily available. When I ate in the Garden Café in the morning & at lunch time, I would always have to request for a teaspoon & then have to wait while the server would go back into the kitchen area to get me my teaspoon. 6. I’m puzzled that on Day-7 that the only alert regarding the need to turn our clocks back one hour, occurred as a TIP OF THE DAY in the Day-7 edition of the FREESTYLE DAILY. I think that one needs to make a bigger deal of this matter, along the lines of the efforts made when we had to turn our clocks forward one hour for Day-3. In the Day-2 edition of the FREESTYLE DAILY, the need to change our clocks forward occurred as a TIP OF THE DAY. In addition, we received a coloured alert tag in our Cabin to highlight that we were entering a different time-zone that mandated a change in our clocks. Furthermore there were announcements made of the PA regarding a change in time. 7. NCL needs to up its’ game regarding the Lattitudes Repeaters Party. Surely with all the amazing food available on the NCL-ESCAPE, one could certainly provide a great selection of snacks & not just Cheese & Crackers. On Carnival, they have a Trivial Pursuit set of games pertaining to the Carnival Fleet, with token prizes for the winners. 8. When I booked this Cruise I was under the impression that we were going to be docked in Bermuda for 3 full days. Sadly, we docked at 6:00 p.m. on Day-1 & set sail for new York at 3:00 p.m. on Day-3. Due to a medical emergency on our ship, the Captain cruised at the maximum 24Knots speed, so as to get us into Bermuda over 24 hours earlier than the expected time, so I'm not quite sure why NCL does not plan to allow us to spend more time in Bermuda. I know that a lot of passengers were disappointed with being somewhat short changed!e always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “Above & Beyond” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Read Less
Sail Date: October 2018
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and ... Read More
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and we were there for parts of three days. So it was a more restful itinerary than others where you are in a different port every day. Bermuda was beautiful with pink sand beaches and lovely people. No hustle no hassle compared to some Caribbean Islands. You can rent scooters and travel the island. St Georges is a UNESCO site and is a charming seaside village that you can walk around and see forts and visit lovely beaches. The weather rained a little but cleared up most of the time. I would visit Bermuda again and spend more time. Hats off to NCL for a great ship and a wonderful itinerary. Read Less
Sail Date: September 2018
Some family members from Australia were taking this cruise and we joined them for a get together, having not seen them for a few years. We arrived at the cruise terminal at 7:30am and were blessed to be able to check our luggage, giving us ... Read More
Some family members from Australia were taking this cruise and we joined them for a get together, having not seen them for a few years. We arrived at the cruise terminal at 7:30am and were blessed to be able to check our luggage, giving us time to sightsee in NY. Embarkation and disembarkation were smooth given the large number of passengers. The cabins (balcony) were comfortable and clean and our cabin steward was friendly and attentive. The dining opportunities were varied with lots of options and great food and good service. There were plenty of entertainment opportunities with some very enjoyable main shows and lots of small audience participation shows on board. There were also lots of activities to suit all ages. Many bars around the entertainment decks allowed for a variety of drinks and comfort levels. The cruise director, Mandy, was very informative and the daily event sheets were a great guide to what activities were available each day. Embarkation and disembarkation at Bermuda was quick and easy each day and the islands of Bermuda were interesting and enjoyable. We would recommend Norwegian to anyone wanting to take a cruise. Read Less
1 Helpful Vote
Sail Date: September 2018
I went on this cruise through a "Casinos at Sea" promotion. It was the first time I've ever been on a cruise and I was unsure what to expect. Honestly, the experience was amazing! Mandy Jones, our Cruise Director, is so full ... Read More
I went on this cruise through a "Casinos at Sea" promotion. It was the first time I've ever been on a cruise and I was unsure what to expect. Honestly, the experience was amazing! Mandy Jones, our Cruise Director, is so full of energy and enthusiasm it's contagious! She remembered my name every time we saw each other throughout the cruise. It meant a lot to me, particularly when I'm not the type of person to call attention to myself or complain or anything. Honestly, I can say the same for the rest of the staff too. Everyone was so incredibly helpful and for those who went above and beyond I was sure to tip, which they appreciated. I went on the cruise with my mom and grandmother, and thankfully we were allowed to embark early as she needed additional time. While my grandmother stayed in the casino most of the time, I took part in many of the LONG list of activities going on each day, detailed in "The Daily," a daily newsletter with important announcements and the schedule for that day. I had originally chosen this specific cruise because I wanted to avoid cruises with too many stops so I wouldn't need to worry about a schedule, and yet I found myself with "The Daily" in my back pocket every day so I always knew what was going on for the day! Activities that were particularly memorable included Deal or No Deal!, Dancing with the Stars (starring members of the crew -- could not stop laughing at this one), Mr. Sexy Legs starring cruise volunteers (a dance/strip show competition that was hilarious), and of course the dance parties every night. There really were activities for all ages. I stayed in an inside stateroom and it was a little small at first, but then I got used to it -- and anyway, with so many activities you won't spend much time in your stateroom anyway. The closet held all of my clothes comfortably and the bathroom was a decent size - the shower could have been slightly larger but it was functional. Read Less
Sail Date: September 2018
I had a great friend/family who was cruising for the 3rd time with Norwegian and invited my husband and I along with my sisters and their husbands to join them on the cruise. It was our first time cruising and I must say I had a blast. ... Read More
I had a great friend/family who was cruising for the 3rd time with Norwegian and invited my husband and I along with my sisters and their husbands to join them on the cruise. It was our first time cruising and I must say I had a blast. From the minute we boarded the ship to the morning of our last day on the ship I had a great time. All staff were so pleasant and welcoming. We loved it so much we made a down payment for our next cruise. The ship had a lot of activities every moment of the ship was an adventure. I enjoyed the entertainments especially the games. If you're a foodie like I am you will enjoy all the dining choices they provided. I went on an excursion with the Rising Son and had a blast. The tour guys were a great team. Their knowledge of the island's history and their interaction with us and making us 1st timers at snorkeling comfortable. Read Less
2 Helpful Votes
Sail Date: September 2018
We selected this cruise as a special way to cope with empty nesting and turning 50! The preparation and planning really helped me through the changes going on in our life. I highly recommend planning a trip to ease through change. ... Read More
We selected this cruise as a special way to cope with empty nesting and turning 50! The preparation and planning really helped me through the changes going on in our life. I highly recommend planning a trip to ease through change. Traveling was my DH and his brother. We splurged on an aft balcony and his brother stayed in a solo cabin. We were all happy with our rooms. The ship was amazing! The staff was fun and friendly! Smiles everywhere loved seeing staff interact with each other, they seem to enjoy each other's company! We ate at cagney's twice, tappenyaki, food republic, pincho's tapas bar, manhatten room, taste, Buffett, and O'Sheehan's. the quality of food at the specialty restaurants was much better than the MDR's. I am not one for any buffet and only ate there for afternoon snacks and last day breakfast. Everything looked fresh. The venue is noisy and not very relaxing. I went to choir of men, great show! We went to howl at the moon every night they played, Piano Manny, comedians and other live music groups all over the ship loved them all! The usual fun and games were well mc'd by the staff. We really liked JoJo! Bermuda was simply amazing. We got a two day ferry/bus ticket and explored on our own. Easy and safe! We would definitely go on this ship again! Read Less
Sail Date: September 2018
Embarkation - I live in Manhattan, and within walking distance on the cruise terminal. I left my apartment at 11:30am and was on the ship by 12:30pm. The staterooms were ready at 1:30pm. Cruise - Thanks to Angie (Gigi1068) for ... Read More
Embarkation - I live in Manhattan, and within walking distance on the cruise terminal. I left my apartment at 11:30am and was on the ship by 12:30pm. The staterooms were ready at 1:30pm. Cruise - Thanks to Angie (Gigi1068) for organizing the Meet & Mingle! She is so lovely and the M&M was such a fun time! I also really enjoyed the Slot Pull afterwards! Cruise Director, Mandy Jones, was EVERYTHING! I absolutely love her! Seriously, I can’t imagine the cruise without her. The staff on this ship is exemplary! Everyone is so friendly! Le Bistro, La Cucina, Teppanyaki and Manhattan Room were the highlights of my dining experiences. Although, I did enjoy the Garden Café & O’Sheehan’s many times as well. The UBP is fantastic! Bermuda is gorgeous! I took a shuttle to Horseshoe Bay, toured the National Museum of Bermuda, and swam with the dolphins at Dolphin Quest! I met so many wonderful people on the cruise everywhere I went. I can’t wait to cruise again! In fact, I’ll be back on the Escape in March. Disembarkation - I chose to self-assist. It was so easy and I was off the ship very quickly. Read Less
Sail Date: September 2018
My best friend and I booked this cruise super last minute. We toyed with the idea of going on a cruise for sometime, however, hadn't actually booked anything till maybe a month before our embarkation date. As a first time cruiser- I had my ... Read More
My best friend and I booked this cruise super last minute. We toyed with the idea of going on a cruise for sometime, however, hadn't actually booked anything till maybe a month before our embarkation date. As a first time cruiser- I had my hesitations, not going to lie! I was afraid of being sea sick and stuck on a boat with thousands of people and kids and norovirus! Now looking back, I cannot believe I questioned going on a cruise at all! Overall, this was truly an epic trip. I cannot wait to cruise again on the Escape for Halloween 2019! Dining- I did not get the specialty dining package- somewhat of a regret, however the dining that is included is perfectly adequate for the average person. My favorite dessert was the honey creme brûlée at Savor. The molten lava cake was also a hit. Service- Exceptional! From our steward to the entire crew, we experienced excellent service. Everyone went out of their way to make this trip a great experience. Special shout out to Mandi our cruise director! Entertainment- Loved the nightly themed parties. Loved Mandi the cruise director. Loved the shows. Take me back! Shore excursions- Only did the cave/aquarium/zoo excursion- but it was definitely worth it. Our tour guide driving to the caves was resourceful, and our tour guide at the excursion itself was a riot. Read Less
Sail Date: September 2018
The ship was ENORMOUS with a HUGE variety of activities to choose from each and every day whether at sea, or in port. The entire staff was MORE than accommodating and super helpful! Our balcony cabin was quite spacious for us 2 ... Read More
The ship was ENORMOUS with a HUGE variety of activities to choose from each and every day whether at sea, or in port. The entire staff was MORE than accommodating and super helpful! Our balcony cabin was quite spacious for us 2 throughout the entire trip. Our room steward Casanito was on top of his game and we NEVER had to ask for our room to be made up. He was always one step ahead and always provided us whatever we needed when asked. He, as well as ALL of the staff were FILLED with knowledge and tips as to what we 'MUST SEE & DO' both onboard and in port! ALL of the shows were beyond amazing, but the 2 that left a lasting impression were, Choir of Man, and Off The Record. Choir of Man, was DEFINITELY a Broadway level show, with the music, and interaction with the crowd! Well worth the money to me! Off The Record was just as good as I am an 80's baby, ALL of the music and flashbacks to the movies that i grew up with were right up my alley and we loved EVERY MINUTE OF IT! The incredible variety of dining choices on board surely fulfilled the palate of each member of my 40 person group that traveled together. We never left hungry and were very excited to grab a midnight snack from the buffet each night! This was our first cruise ever and to visit one island (Bermuda) for 3 days, was absolutely lovely. It was the perfect amount of time to explore the island and not be bored! Above all else, my boyfriend of 6 years, proposed to me in front of out friends at dinner at Teppanyaki on 10/1/18!! It was absolutely a DREAM COME TRUE!! I couldn't have asked for a more perfect proposal and the many congratulations/well wishes we received from the crew and staff onboard The Norwegian Escape! We can't wait to start saving and to plan for our next cruise!! Thank you to every memeber of the team that made our first cruise experience, quite an unforgettable trip that we still reminisce about on a weekly basis!! WE LOVE NORWEGIAN!! Read Less
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