1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews

3,167 Norwegian (NCL) Bermuda Cruise Reviews

In June of 2008, along with other family members, I took a cruise on NCL's Majesty to Bermuda. The ventilation ducts in our cabin were very noisy from the time we arrived until the time we disembarked, complaining got us nowhere. At ... Read More
In June of 2008, along with other family members, I took a cruise on NCL's Majesty to Bermuda. The ventilation ducts in our cabin were very noisy from the time we arrived until the time we disembarked, complaining got us nowhere. At the elevator bank/ stairwell closest to our cabins (on deck 6), was a terrible odor of raw sewage, which was present the entire length of the cruise. At the poolside bar where our grandchildren went for sodas, they were regularly ignored until the adults there had been served. I said I would never sail with NCL again. In June of this year,I gave in to other family members and agreed to try again, BIG MISTAKE. NCL ships now dock at "Kings Wharf" in Bermuda, it's the middle of nowhere. One has to walk about 1/2 mile to the bus stop and ferry dock. NCL will tell you they have a "train" type thing that will transport you back and forth, good luck with that. I saw it twice in three days, it carries about 30 folks and services two ships carrying a total of about 3 to 4 thousand passengers, do the math. The closest popular beach is about 1/2 hour ride from the ship, they PACK the buses. FOOD: The buffet is not at all good (breakfast is decent), meals in main dining room area mediocre at best. Wait staff however are very nice.What bothered me the most was the men's room just outside of the buffet area, necessity took me there a number of times. The toilet bowls were stained and the floor around them was wet with what had to be urine. Nice that people stepped in this and then walked back through a dining area, not very sanitary and explains why there have been breakouts of illness on some cruise lines. The men's room on the pool deck, near the ice cream dispensing area, was pretty much the same, ignored and disgusting. If the ship is underway and the sun is out, good luck trying to get a deck chair and a spot in the sun.The pool deck and the deck above it were elbow to elbow with folks.CASINO: Bring your oxygen bottle, place smells like a dirty ashtray, poor ventilation. Gaming table coverings (cloth tops) are worn and dirty. Have never seen such a dingy casino on a cruise ship. Prior to disembarking, my account was paid in full using my credit card, the bill matched my charge slips to the penny. Several days later they attempted to place additional charges on my credit card, I refused to pay them. Suggest you check your bill closely and do save your signed charge slips. We have sailed with a number of cruise lines, in my opinion, NCL is the worst. Aside from the crew staff, I don't have anything good to say about my cruise on the Dawn to Bermuda this past June,or on NCL in general. NEVER AGAIN. Read Less
Sail Date June 2012
Our 09/11/11 - 09/18/11 Bermuda Cruise vacation of last week turned into something of a nightmare. I will suggest up front that anyone wishing reasonable treatment stay away from Continental Airlines (now Continental United, I believe). ... Read More
Our 09/11/11 - 09/18/11 Bermuda Cruise vacation of last week turned into something of a nightmare. I will suggest up front that anyone wishing reasonable treatment stay away from Continental Airlines (now Continental United, I believe). Norwegian Cruise Line was only slightly better, but still nowhere near the Norwegian cruises we took in the 90's. Our old and dear friends, S---T and M----A, were with us on their very first cruise, after retiring. They may never take another! This was our 13th cruise, with 3 Norwegian back in the 90's, so we are not novice cruisers. Day one, the outward flight to Newark, started off badly with the confiscation of my toothpaste - it was too large a tube! I offered to squeeze out half of it and even squeeze some into my mouth to prove it was toothpaste, but Homeland INsecurity took it anyway! Guess I looked dangerous! So I decided to buy another tube on ship after sailing, BUT the ship had sold out long ago and had not restocked! We gargled a lot for 4 or 5 days. The shuttle to the dock was not too bad and only half an hour late, but the check-in process at the dock was NIGHTMARE time! I have seen better organized Mongolian fire drills! When we were in line to be processed (no help, despite the fact that we were "Latitudes" members, having sailed three times on Norwegian), we were rudely informed that the ship would NOT be going to Bermuda due to the weather. So we boarded not knowing where we would sail. The cabin on this shiny new ship (an outside, picture window cabin, not a cheapo), was a sardine can, the smallest cabin we have ever had on a cruise - they are obviously building the new ships for maximum carrying capacity and profit, not passenger comfort. Fortunately, the little Philippine cabin steward turned out to be one of the bright spots on the cruise. The rest of the cruise ship staff, about 80% Philippine, was also fairly cordial and helpful. BUT the new itinerary was NOT good, and the food was the worst we have ever experienced on a cruise ship in 20 years of cruising. First stop was Port Canaveral, FL, a huge parking lot and not much else, unless you took a very expensive excursion many miles inland. It was NOT even worth getting off the boat, a total waste of our time. The 2nd stop was the cruise line's private island, Great Stirrup Cay, with a decent beach and some comfort amenities ashore. This was the ONLY day and stop on the entire cruise which might be considered fun and interesting at all. The last stop on the cruise was the Bahamian island of Nassau, a dirty, run down little town and island which is not worth getting off the ship for, BUT I had to get off and go wandering around the dirty little town for a tube of toothpaste, which I finally found at a scruffy little quick mart, at the exorbitant price of $5.50! The last two days were at sea, getting back to New York, and much of it was bad weather and rough seas. So we had to focus on the food and entertainment, which were decidedly uneven. We had as many really bad meals as we had good ones, and the cost of the specialty restaurants had gone up considerably - the steak restaurant on board was $25/person! Two of our party had a pork dish on the 3rd night which gave them both "Montezuma's Revenge" - what a nice added feature to the cruise from Hell! Drinks had almost doubled in price since our last cruise, with automatic gratuity running to a total of over $8.00/drink, and over $6.00 for a beer! I would say that there was only one night of decent entertainment, and the cruise director, who we heard from often, was an unintelligible Turkish fellow who was much more irritating than informative! Norwegian has slipped markedly since our last cruise on that line, especially in both the quality of meals and passenger comfort. We will take no more of their cruises. Holland America and Celebrity have given us vastly better cruise experiences in recent years. Read Less
Sail Date September 2011
I have always sailed with NCL and each year it gets worse, this last cruise was the last one I will ever sail with NCL, the convenience of port is not even worth it anymore. cruise director, If we really had one, did not do his job. see ... Read More
I have always sailed with NCL and each year it gets worse, this last cruise was the last one I will ever sail with NCL, the convenience of port is not even worth it anymore. cruise director, If we really had one, did not do his job. see bullets below: - soda card purchased, was treated like I was presenting a state welfare card when I went to get soda, used the spray soda only but, when that didn't work used two already opened flat sodas to fill my dixie cup. - paid for the spa $60 each a day for Sea days only, not counting the first or last day but, then they tried to sell me for 7 days however, the first day and last day would not count as it was closed ok, so wouldn't that be a 5 day pass? staff consumed all water, juice & tea ran out, waited 2.5 hours for water finally went to the buffet to get my own. also when you tour they have aromatherapy units and music on but, when you use it, nada. - bed bugs, yes my husband and I were both bit. - not a single towel animal - once in Bermuda asked for directions from google maps as I have always received before to be printed to a nearby destination, I was told "to just take a cab" I said that we were travelling my moped and I was told" I am not into directions" - pool seats were completely "reserved" from 7:30am on, we watched people "reserve" 9 and 10 at a time not once were they told not to, they would put a towel ( where they got them, I don't know, 1 towel per person until you turn it in, could not find towel station until the 6th day) or t shirt, then simply walk away and not come back or better sit in a table behind the chairs and never even use them. - shows were the same old ones for years, newlywed show, perfect couple etc... even the questions were the same. Bollywood was good but, maybe should of had a PG 13 or at the very least some mention to families. - pools were not drained and cleaned consistently the hot tubs either had the babies/toddlers and kids in them or the teenagers who would just sit on the sides, so we did not go in after the first day, people are drinking and sitting in them for hours no exaggerating, no way they are not urinating and then you have the little ones with and without their swimmies. - food was the exact same every day aside from one small area and it was not good in the buffet, the "24 hour" blue lagoon you need to be seated much preferred the other style. used the same batter with the fish as with the chicken so tasted fishy and had to stop getting it since I do not like seafood. - no more latte/cappuccino/espressos included with dinners in the main dining area, you have to pay $2 something then the 18% grat. - in room dining did not pick up dishes timely, I noted food from early evening the night before even when we got breakfast one day from them that afternoon still in the halls, this cruise had quite a few persons with wheelchairs which must of been impossible to go down the narrow hall. This cruise has become nothing more than a booze cruise and is 75% ghetto. the dockyard is also ghetto especially compared to St. Georges where we used to dock no going out at night there for a moped ride and snorkel park, the only "swimming area" now charges $5 to go on, not for the day either, it will close on you to get ready for the night party and then you pay again and I think more money. We are going to try Royal Caribbean as we have been told since day 1 of cruising with NCL that we are crazy as the service and experience is poor compared to Royal. Read Less
Sail Date July 2011
My husband and I took our 4 children (8mos, 2yrs, 8yrs, and 8yrs) on this NCL cruise out of Boston. We live in Vermont so we chose a cruise that we could drive to the embarkation port to save money. I was extremely disappointed ... Read More
My husband and I took our 4 children (8mos, 2yrs, 8yrs, and 8yrs) on this NCL cruise out of Boston. We live in Vermont so we chose a cruise that we could drive to the embarkation port to save money. I was extremely disappointed with the food. The buffets were the same pretty much every day and it was cafeteria type food. Nothing special at all. The two restaraunts that you could go to without paying a cover charge pretty much had the same food that you could find on the buffet. They ran out of lemonade for the kids with 3 days left on the cruise. The adults tried to order lemonade with dinner but we were told that lemonade was just for the kids. The shows were mediocre at best. The 8 year olds did love the kid's club that they offered, so that was pretty much the only high point of the cruise. I know that you typically don't spend a lot of time your cabin during a cruise, but when you have young children, often times you have to. There was very limited TV show choices for children. I would not bring any children that aren't potty trained on an NCL cruise. they were not allowed in any pools, even with swimmy diapers. You can't tell me that the people that sat in the pools all day long didn't urinate in the pools. It was ridiculous. Also, people were reserving deck chairs at 7:30 in the morning, even though you are not allowed to. No staff enforced that rule. Our room attendant didn't bother to get to know us or talk to us. The freestyle concept ended up making you wait for dinner for 30 minutes during peak times. Needless to say, we won't be doing this cruise ever again. Save your money and spend it on another cruise line. Read Less
Sail Date July 2011
We have been on 4 cruises. One of them the same cruise from Boston to Bermuda, but it was on the Norweigan Majesty. This was by far the most expensive cruise and we got so much less for our money. There are only 2 restaurants that you can ... Read More
We have been on 4 cruises. One of them the same cruise from Boston to Bermuda, but it was on the Norweigan Majesty. This was by far the most expensive cruise and we got so much less for our money. There are only 2 restaurants that you can go to without paying a coverage charge (Windows and Garden Room). The food here was great, but you could not make a reservation and they had a hard time accomodating a group of 18. We never sat at one table for a meal! The stateroom was probably one of the biggest disappointment. We had a stateroom for 4. It was a matchbox and really did not accomodate 4 people. Really only 3 people should be assigned in these rooms. There was one bunk on the wall, 2 twin beds and a third trundle bed was pulled out each night in the middle of them so there was no walking room at all in the room. I never would have booked this room if I knew this ahead of time. We have always had one king and 2 wall bunks. There was only enough space for 2 passengers to unpack their clothes at the most! After unpacking we put our luggage in the hall to have it picked up because they've done this on othere cruises. No one picked them up. When we inquired about this we were told there was no room on the ship to store our luggage. Well, there was no where to store them in the cabins either! The entertainment was just okay. But we already knew that from our previous cruise on NCL. There was not midnight buffet and only one area on the ship where you could get food after midnight. All the adult clubs close around midnight. The only club open late is the casino club, but it is for young adults! So while your young adults are enjoying themselves, there is nothing for the older adults to do but sit on the deck! The buffet food was good and there were burgers and fries on the upper deck until suppertime every day. All 18 of us agreed that we will never travel on an NCL ship again. I should note that only 3 of the 18 have never cruised prior to this. They may not even cruise again! The ship was a great disappointment!! Read Less
Sail Date June 2010
My husband and I (both in our 50's) sailed on the Aug.28th Boston to Bermuda cruise. We are not new to cruising but this was our first (and last) Norwegian Cruise Line cruise. We live in the Boston area so I was wooed by the ... Read More
My husband and I (both in our 50's) sailed on the Aug.28th Boston to Bermuda cruise. We are not new to cruising but this was our first (and last) Norwegian Cruise Line cruise. We live in the Boston area so I was wooed by the convenience of leaving from Boston. We were initially taken back by the disorganization at the port but none the less we were on the ship within 45 minutes. We had our welcoming champagne and were feeling very excited about the upcoming week. The ship's public areas are kept well. I had read on this site that Windows was open for lunch on embarkation day and had planned to dine there. We were getting to know the ship and we were trying to get to Windows when two different crew members tried to tell us we needed to go to Raffles if we wanted lunch. I went to a different stair well and found my way back to discover that indeed we could have lunch at Windows. We had a nice peaceful lunch (tilapia was very good). We walked around made dinner reservations for the specialty restaurants and got to our cabin. I was first shocked at how dirty it was. The window to the sliding door was greasy the mirror had not been cleaned and the balcony was the worst. Table was filthy and the glass was so dirty you could not sit and see through it. We always get a balcony cabin because we spend a lot of time there. We have coffee in the morning...snacks and drinks in the late afternoon and sit out before bed. We called and asked to have it cleaned immediately. It was finally done on Wed. afternoon day 5 of the cruise (they sent us chocolate covered strawberries but they were old and we could not eat them). I missed not having the balcony use. We later found food in a draw and someone's clothes. The next morning we returned to Windows for breakfast and dined with 4 other guests. I ordered eggs over easy and received them sunnyside up when I told the waitress she argued with me that that was how they made them. I didn't eat breakfast that day. That evening we went to Champagne Charles for a before dinner drink. There is a wonderful couple that sings from about 5 till 8:30. We had a nice cocktail the gentleman that waited on us was very pleasant and attentive, and were given olives, cheese and toast along with Asian snack mix. However the next evening we returned and the waitress was so rude I could not believe it (I had never been treated so badly by a waitress before). She must be very unhappy with her job...we returned every other night, despite her, because we enjoyed the entertainment. We ate dinner several times in the Garden room...the food was not up to other cruise line food we have had. We dined one night at Shogun...we had loved the Asian restaurant on another cruise ship but we did not find this to be the same quality both in food and service. We looked forward to dinner at Carneys. We both ordered filet it was not as good as we had hoped. I had ordered a salad with tomatoes and onion. There was one small ring of an onion and the tomatoes were not ripe. I left all but one small bite on the plate and the waitress did not inquire about why I did not eat it (very unprofessional for a specialty restaurant. We also had dinner at the French Bistro and found it to the best restaurant on the ship. We returned again on the last night. We love Bermuda and enjoyed our visit there. All and all we found this cruise not to our liking. We were disappointed in the lack of effort the crew displayed. The first day at the pool we witnessed a women slip on water from the hot tub. The wind was bowing water on to the stairs and deck. She clearly hurt her arm and the response from the crew was very slow. They were more concerned in moving one of there yellow cones over than in assisting her. I understand the freestyle concept provides a venue for guests that prefer to dine casual however "cruise casual" should not be a dirty tee shift and cut off jeans. Clearly this was not the right cruise line for us. The cost was within $100 our Solstice cruise last winter so it isn't like we saved a lot of money. I love Bermuda and I will return next year on Celebrity or Holland America. Read Less
Sail Date August 2009
I just got off the Dawn yesterday morning following a 7 day cruise from NYC to Bermuda.  I was with my wife and 3 year old daughter.  I should mention that this was my first cruise and most likely my last thanks to NCL First the ... Read More
I just got off the Dawn yesterday morning following a 7 day cruise from NYC to Bermuda.  I was with my wife and 3 year old daughter.  I should mention that this was my first cruise and most likely my last thanks to NCL First the positive, which really has nothing to do with NCL, Bermuda is beautiful,  great beaches, friendly people, very safe island, and most of all 3 days on the island is 3 less on this horrible ship. 10- Mass chaos getting onto boat.  There was no one to guide me and my family as to where to go once we boarded.  No one to ask, trust me I looked. I tried to ask the reception desk, but wasn't in the mood to wait on a line of about 50 people deep. 9-Got a balcony room that was as small as a walk in closet.  Not completely unexpected, but do not book this for anymore than 2 small people, you'll hate it. 8- need more towels?  need to get your valuables out of your broken safe? Need to get your toilet to flush?  Well just try getting someone to pick up the phone when you call reception!!!  No one picks up EVER!  Un real! Pick up the phone!  Give me some service or choice B, could be, provide me with more than 2 bath towels, provide me with a safe that opens, and please for the love of g-d, give me a toilet that flushes!!! so much to ask?  I don't think so for 3 grand? 7- My safe broke twice, locking me out from my wallet, camera, jewelry, medicine, etc.  There's 40 minutes off my trip waiting for a supervisor to come to the room to open my safe, I'll never get back! 6-Ahh yes, the filthy balcony.  The balcony I paid a major premium for.  Used match sticks, dirt and cigarette ashes.  Had to wear shoes on that one. 5- How did I almost forget the nightly party in the hallways.  About 2 am every night, screaming and yelling from other guests?  Security, please do something?  Nothing like my 3 year old waking me to say, Dad, i'm scared! from the noise!! 4- the food is terrible.  from the awful buffet to the over packed main dining rooms, which if you do decide to go after this review (perhaps you like bad food), make a reservation or expect a nightly 40 minute wait starting at 630 pm 3- wait staff, not a big fan of smiling, or speaking english, really.  very hard to communicate.  If you speak Fillipino, you'll do great. 2-No water pressure in the shower and the number one reason you should never get on the Dawn... THE POOL!  THE 1 POOL!  IT IS SO PACKED, YOU CAN'T MOVE.  IT IS SO LOUD AND THERE IS NO ESCAPING IT, UNLESS YOU WANT TO SIT 3 MILES AWAY FROM THE POOL. YOU LITERALLY HAVE TO SEARCH FOR A LONG LONG TIME (TOOK ME 30 MINUTES ON DAY 2) TO FIND A LOUNGE CHAIR, BECAUSE EVERYONE RESERVES THEIR CHAIR AT THE CRACK OF DAWN, AND THE STAFF DOES NOTHING TO CONTROL IT.  WE HATED THE POOL AND BEING AT SEA FOR 4 FULL DAYS, YOU HAVE NO WHERE ELSE TO GO DURING THE DAY.   PLEASE DO NOT GO ON THIS CRUISE.  I WILL POST THIS REVIEW EVERYWHERE, SO NO ONE ELSE SUFFERS THROUGH THIS AGAIN.   Read Less
Sail Date July 2009
don't be fooled into thinking you will get quality: we took a week long cruise on the Dawn from NYC to Bermuda. our first cruise and most likely our last cruise, especially with NCL  $250/week parking at NYC......yet another ... Read More
don't be fooled into thinking you will get quality: we took a week long cruise on the Dawn from NYC to Bermuda. our first cruise and most likely our last cruise, especially with NCL  $250/week parking at NYC......yet another rip off !  Bermuda is over priced & over rated even with it's beautiful beaches. the bermuda police must do a great job cause the island felt safe without the usual suspects lurking around even in the evening hours.i liked the top 10 list format another poster used, so i will use a similar posting format. 10- from the moment we boarded it was long lines and unorganized. we waited 1 hour on line to book an excursion. we asked for a manager, the woman smiled and ignored our request, she was selling spa packages to people waiting on endless lines and only cared about that.  There was no management present execpt those who were welcoming their own families onto the ship. there was noone to ask for help. even the front help credit desk was100 people deep. 9-found a piece of half eaten cake in the room fridge, the extra $1000 for the balcony was not worth it. the balcony was dirty and the railing had peeling paint and rotted metal under it. the glass was not cleaned in ages. the sliding door required 2 hands and a good lean to move......terrible ! 8- if you need more towels,like we did, be prepared to wait till the next day.  7- the worst food period, even the upcharge (total rip off) restaurants were awful.loaded with salt the buffest was packed with cheap foods. what a disappointment. the menu remained the same in the restaurants all week long, with only 6 entrees to choose from,this forces you to pay for the upcharge restaurants which were a joke too. 6- a 13" old tv in a $3000 room ?   again a disappointment 5- not safe or secure after dark on the outside decks, never saw a uniformed security officer anywhere. this is not safe,especially with the news reporting people missing on these cruises. 4- back to the gross food..     it was the worst , we eached gained 10 lbs from water weight due to the salt !    we maintain a healthier diet and were not enamored by the endless supply of cheap salty food.the awful buffet had long lines, good luck finding a fork and napkin...we had to ask other people if we can take a set off their table....this is ghetto style cruising !!!   the main dining rooms were packed because the ship was over crowded with 30 minute waits.  i was told 3 corporate employees were on board, i saw one man in a wrinkled shirt writing notes on a napkin, turns out he was indeed from corporate....what a joke !    these people should be fired immediately !!! the executive chef walked around like he was someone important, he did not test the temperature or taste a  single item on the entire buffet line. the food was more often then not cold or just warm. 20 minutes for an omlette in the mornings because they had one employee making the omlettes for 300 cruisers, again what a joke !!!but don't worry, if you want powdered eggs , they had plenty in the cafeteria style pans at the buffet.remember we paid $3000+++ for this cruise....all in, it cost over $4500 with excusions.the french restaurant le bistro was the worst and it cost $25+$10 extra per person to dine there. the food director of the ship is french , he needs to go to paris and actually taste real french food, for if he served that garbage to a real french chef, he would be laughed out of paris ! 3- the wait staff or servers were not professional for the most part. this is because you are forced to leave a tip at the end of your cruise regardless of your own opinion....there was no incentive for them to provide quality service. they have a guy who drank too much espresso or red bulls screaming into a microphone,this was the dawn's cruise director. he was annoying by the second day and made us feel like we were on a college party cruise,yet the crowd was mature so yet another ncl misfit. the dance company (especially the 2 russian couples )jean ann ryan was fantastic as was the piano player bernie, the comedian dave & the magician greg. 2- upon entering the aqua restaurant ,we were asked by a manager if he could help us. we asked for a table for 2....he walked outside the glass entrance door and looked inside at us and other guests standing and waiting to be seated....that is the level of service we received. there was one manager in the venetian who was professional, a young woman who should be the head manager.  1- the pool was tiny and packed with as many of the 3000 cruisers who could find an inch of room to stand in it.4 feet deep, this is not a pool, it is a joke !the carnival ship had a giant slide on it which we saw while docked in NYC, the Dawn has No slide or No real pool in reality.....packed liked sardines,loud people laying inches away from one another, you will be searching for a lounge chair everyday. this was truely ghetto and an awful experience.the jacuzzis were not hot and they were over crowded ,as they only have a few for 3000 people ?plan on being charged $150 each if you want to "swim" in their 20 foot long pool adjacent to the gym.DO NOT WASTE YOUR HARD EARNED EARNED MONEY WITH THIS CRUISE LINE !!! Read Less
Sail Date July 2009
THIS IS NO CRACKIN, CRACKERJACK,SMASHING GOOD TIME. MORE LIKE A WASTE OF TIME AND MONEY! LET's be Blunt this cruise stunk. The Sun has set on this ship appropriately named the dawn because it must be hoping the dawn will soon ... Read More
THIS IS NO CRACKIN, CRACKERJACK,SMASHING GOOD TIME. MORE LIKE A WASTE OF TIME AND MONEY! LET's be Blunt this cruise stunk. The Sun has set on this ship appropriately named the dawn because it must be hoping the dawn will soon come, or maybe renamed the NCL DUSK since the sun has went down on this ship a long time ago. CRUISE DIRECTOR— They make the cruise memorable, John was horrible. He even knocked his own ship a few times. WHERE TO START!!! The terminal was chaos no direction people flooding in from every direction, glad I was able to take a train to Grand Central from upstate 21 dollars RT and an 8 dollar taxi to the terminal beats almost $300 to park. Got introduced right from the start to the endless supply of skin drying alcohol based hand sanitizer, started with the initial spray down before getting on the ship. Got FREE glass of champagne upon entrance to the ship. Must have tried to use as a distraction from the mass chaos in the lobby. The lines were deep and all in this small lobby for excursions, restaurants, promotions, customer service. There was no direction and worst of all no visible hospitality staff to assist. THIS WAS A GIANT FREE FOR ALL. One person was working the excursion desk upon entry she was very nice but overwhelmed by the line of so many people finally a second person appeared after I was on line for over a half hour. We were told our room was ready. We had two twins we specifically asked to have them together. Could not find our room steward. We wanted our fridge emptied, I like Ice in the room so I wanted that, most of all I just wanted that cruise type service. The room size was OK, small 13" basic tv no remote. Still no room steward called front desk guess what slow to answer, finally got someone, said they would take care of it. Still did not meet room steward until next afternoon and did not even introduce himself. Never got ICE, never got turn down service, no TOWEL ANIMALS, barely got towels had to call about that too guess took forever to get answer. Never removed any dirty dishes or glassware. We negotiated some of the gratuity at the end with the front desk. FOOD: HORRIBLE!!!! Food was seemed to be the same everynight the menus never seemed to change. Very manufactured not appealing, lacked flavor but very high in salt at least by taste. Breakfast: stunk! Buffet horrible with long lines, powdered eggs one omelet station in each line with only one cook doing 2 omelets at a time. Blue Lagoon was ok more like a mini diner. Lunch: the outdoor BBQ's were ok but if I'm spending the money I did I should get better than hamburgers and hot dogs. You could go to the buffet hall more like a school cafeteria line and have a few more choices and a decent variety. Dinner: They almost force you to go to specialty rest. They are good they have the legendary service you expect to get on a cruise but you pay for it. Monday nite was our anniversary we went to cagneys it was very good but with two drinks and dinner $81. Tex Mex Salsa was excellent worth the money there. The Italian joint was also good but service was very poor which seemed to be a theme for the ship. The main dining rooms horrible service and same menu every night. Blue lagoon, bimini bar, -good for a quick snack. Entertainment- Pub crawl was great had a lot of fun, the shows were good not spectacular, the comedian was great, and so was the improve show. Other than that the entertainment was non-existent after dark any where you went full of young kids if there was. The bars were all ok but all closed early and lacked service and entertainment. Deckside- pool?? WHERE???? Couldn't find it through the sea of 2000 people trying to do the same thing. On the deck -get out early to try and find a lounge chair because everyone else does and staff does nothing about it. So when in Rome do as the Romans RIGHT!!!! Otherwise be prepared to search for some time for a chair. No deck security at all even at night this is not good especially for a ship that has lost people at sea and is full of rowdy adults and teenagers. Biggest positive -BERMUDA was beautiful but expensive but we knew this ahead of time. Do not use cruise excursions you can walk off boat and find many wonderful people that will be willing to assist you with whatever your needs are. Save you nickels and dimes they will take them. Example for $150 you could get access to the big lap pool in the spa as well as the sauna, and whirlpool. Why do I have to pay that much, my gym membership at home for the year costs that much and has all the same stuff. I could probably go on forever about how bad this cruise was and I have many other things but the best I can tell you is unless you get this cruise at a very cheap price. DO NOT TAKE!!!!!!! I didn't listen and I learned the hard way Read Less
Sail Date July 2009
My wife and I took a trip on Norwegian Dawn out of NY for our Honeymoon on May17th to Bermuda. I am sorry to say that other than 2 of the shows we saw onboard Bermuda was the only good part of the trip. I have taken Carnival a number of ... Read More
My wife and I took a trip on Norwegian Dawn out of NY for our Honeymoon on May17th to Bermuda. I am sorry to say that other than 2 of the shows we saw onboard Bermuda was the only good part of the trip. I have taken Carnival a number of times. Most were fantastic , I had one bad trip but I did not expect much for a 7 day cruise for only $299, worse part is, it was much more enjoyable than the Dawn.             Lets start with the food. In the dining room, we had dinner twice, both times we walked out and went to Salsa restaurant and put up the extra money. Once because the food was awful and once because we waited over an hour and still had no meal. We went once for lunch and had a very tough steak. We went twice for breakfast, waited 45 minutes and left one time and had an ok breakfast the next. The food that was served at the buffets was about as bad as I have ever seen anywhere in my life. Have you guys ever heard of refrigeration? The cheese and cold cuts would go out about 11:00 AM and stay out until probably around 4:00 PM with no refrigeration!!!!!!!!!! The cheese was actually dried out and warm. The rest of the food on the hot bar was barely edible. If you are going to depart from New York with allot of New Yorkers on board you should make sure that if you have a place called the New York Deli that it somehow represents a NEW YORK DELI!!! Room temp cold cuts and bread ( not rye bread ) is not a New York Deli, especially all the disgusting hot dogs and sausages floating in dirty disgusting water, dirty water dogs is about all you had that was New York, you even had andoulli sausage which is a Cajun thing. The food we had at Salsa restaurant was amazing every time we went, but with a $1400 ticket for each of us I think it stinks that we had to pay to get good food. I saved the worst food story for last, the room service. I got a grilled cheese sandwich, that was 2 slices of white toast with one slice of a cheese product between the toast.  I got a burger, not bad if I am comparing it to McDonalds. The best was that out of about 12 containers of milk during my stay more than half were sour, once like cottage cheese. So, the only good food I had was at Salsa and in Bermuda, the rest was barely edible and at points sickening , I am surprised the health dept has not done something about your obvious refrigeration problems. P.S. Carnival had a New York Deli also, there was a person behind the counter making hot corned beef and pastrami sandwiches. They also had a free standing pizza counter making fresh pizza 10 times better than whatever it was you guys served.             Lets move to the room stewards. On Carnival I knew the names of my room stewards the first day on the boat and did not have one complaint about them for the entire trip. On the Dawn however, not so good. They never introduced themselves. They actually took dirty wet towels off the floor and folded them back up and put them on the shelf. There was dirty glasses and empty soda cans from the first day until the last day among allot of other garbage.             I found very few people on board spoke good English. That made it very hard to find our way around the boat. You also need allot of work on the way you disembark. I was one of the first people down because I wanted off the boat so bad but I was told to wait in the wrong spot and wound up at the end of the line.             Pretty much everything about your boat and company stinks and I am sure that neither I or anyone I know will ever be on a Norwegian ship again. When we got home we actually took a 2nd honeymoon to Delaware just so we could forget about our horrible exp. on your boat. Read Less
Sail Date May 2009
My Girlfriend, Nikki, and I sailed on May 8th 2009 from Boston to Bermuda. As soon as we boarded the ship we began experiencing problems that began at check in. My credit card would not link with Nikki's room card and her picture ... Read More
My Girlfriend, Nikki, and I sailed on May 8th 2009 from Boston to Bermuda. As soon as we boarded the ship we began experiencing problems that began at check in. My credit card would not link with Nikki's room card and her picture would not show up on the account. We rectified this right away, before heading to our room. Upon entering the room, `we discovered that the beds were not pushed together. I attempted to resolve this by doing it myself, only to find garbage and leftover food under both of the beds as well as under the room chair. We immediately notified the front desk as well as the room steward. During the next two days we ran into even more problems. The air conditioner in our state room was broken, which made the room very uncomfortable. The only linens stocked in our bathroom were two striped beach towels along with a pair of face cloths and a bathmat. As we began to unpack we opened a drawer to find someone else's underwear inside. Disgusted, we again informed the front desk and steward. Later that night, Nikki was showering when she realized that the shower was clogged and barely drained. Because of this, she could not open the shower down without flooding the whole bathroom. The only thing we could do is wait until the water drained as Nikki was stuck inside. During the second day, we experienced a nauseating sewage smell coming from the bathroom that was so potent that we had to leave the room only to return to sleep. Again, the front desk was informed as well as the Hotel Director, Frank. Following these "maintenance" issues, our room was constantly being worked on. The night of the captain's dinner we returned to the room to get ready and found a technician working on the broken air conditioning unit which was spread out across the bed. Nikki, feeling very uncomfortable, was forced to use the fitness facilities to get ready. She had found a dress she liked in the store onboard the ship and purchased it to wear that night. When we were having our pictures taken, the photographer told her that there was a rip in the dress that we hadn't noticed when we purchased it earlier. The next day Nikki went to exchange it with the tags and receipt but when she told the sales associate, he simply didn't care and said the only thing she could do was exchange it for another, which they didn't have any more of. He shrugged his shoulders and walked off, dismissing the issue altogether. The dress was expensive and my girlfriend really liked it so we decided to take it home and find someone to fix the brand new dress with the rip in itIn an attempt to forget the many mishaps that had so far occurred, my girlfriend visited the salon and spa for some stress relief. Like all spas, she was asked to fill out a questionnaire on which she specified a severe allergy to strawberries. When taken in for her treatments, the beautician did not go over the form with her. She had a package of multiple treatments, one of them being a facial. After the facial scrub was removed, the beautician informed Nikki of the product she had used which contained a main ingredient of strawberries! She immediately recognized the symptoms, being an emergency medical technician herself. Her face became red and very itchy. She experienced minor throat irritation which she had to take Benadryl for. She carries an Epi pen in case of exposures and we were both extremely worried that she would need to use it. To emphasize the seriousness of this issue this allergy has the potential to have killed her or caused severe side effects. Most of the day was then spent in anxiety, hoping that the worst had passed. Once the reaction calmed down a bit the spa manager was approached and the situation was addressed with her. She was very helpful and told us the charges would be taken off the bill and also extended us a dinner offer. Again, the front desk about what was informed of the situation.Having reached the limits of our patience, the next morning we spoke to the front office manager in regards to everything that had happened. She took notes of everything and told us she would get back to us shortly. We waited in the room for her to contact us, missing out on the activities we had wanted to participate in. When she called us, she offered us the use of a balcony room as well as a $100 onboard credit, dinner at Cagney's restaurant and a free couples hot stone massage as approved by Frank the Hotel Director. This was generous but did not erase what had happened or give us back the time we had spent chasing around management and trying to solve problems that could have been easily avoided. To add insult to injury, the balcony room that was given to us did not have a key card. In order to access the room, we had to find someone to open it for us. The steward for the balcony room or the manager could not be reached when we wanted to access it, making it more trouble than it was worth. At 2 o'clock we went for the couples hot stone massage, receiving a massage without the use of stones. Once the treatment was over, we asked about the stones only to find that there was a mistake when the massage was scheduled by the front desk. Once again, we brought this up to the attention of the front office manager and the spa manager, both of whom agreed that it was the wrong treatment. After another 2 hours spent going back and forth waiting and talking with management they gave us a 20 minute hot stone massage. The weather that day was the best of the entire week, changing from the windy, rainy and cloudy norm to clear and sunny. The unfortunate part was that we didn't have one chance to spend any time outside.That night I had made reservations for four at Cagney's restaurant which we were told was going to be complimentary, waiving the fee for all four of us and including a bottle of wine. While in our room, we received a call confirming the wrong time for the reservation. We straightened out the time and showed up at the restaurant later that evening. The restaurant was busy and had limited seating. The hostess greeted us and began to show us to a table for two. We informed her that the reservation was supposed to be for four. She said she would have to check while we waited once more. Almost half an hour later, we finally sat for dinner. Dinner was wonderful and the night began to look up. After dinner we went back to the room for the evening only to find an onboard charge summary which was overcharged by $160 dollars. The next morning, during departure I went to the front office to figure out the charges during which time I was referred to several different people, passing the problem from one to the next. It took over an hour to get to the bottom of the issue. We packed our things, desperate to end this trip and wanting to get off the ship before anything else happened!This whole trip was a disaster from the time we checked in to the time we checked out. We spent well over 20 hours dealing with management formally and informally. This was by far the worst vacation we have ever been on in our lives. We were unable to enjoy ourselves because of all the problems we encountered. We ended up leaving the ship with more stress than when we boarded it. After paying so much for a cruise, it is completely unacceptable to experience this kind of treatment do to the lack of staff concern or efficiency. Read Less
Sail Date May 2009
1. Embarkation was smooth and easy but one of us needed a wheelchair from the curb only to be told that you must go inside about 400 feet from the curb to get a wheelchair- figure that one out! 2. Initial room impression was good only to ... Read More
1. Embarkation was smooth and easy but one of us needed a wheelchair from the curb only to be told that you must go inside about 400 feet from the curb to get a wheelchair- figure that one out! 2. Initial room impression was good only to find hair in the sheets and a less-than-clean bathroom. 3. Apparently, "Freestyle" means "nickel and dime" as any time you want to eat somewhere other than the two dining rooms, Aqua and Venetian, you are required to pay a cover charge. Not the worst thing in the world but the food in the Aqua and Venetian were absolutely horrible for dinner leaving us no other option but to pay the cover to eat elsewhere. Unfortunately, once you pay the cover charge you are also subject to paying even more for certain items on the menu. As an example, it was insulting to pay a $20 cover charge for entry to the mexican restaurant. To pay $20 for something like chicken fajitas is horrendous. To pay $20 for entry to Impressions, the Italian restaurant is equally as bad- $20 to get a bowl of pasta- and, frankly, it was the worst plate of pasta imaginable. Someone in our party commented that the food is intentionally bad in the Aqua and Venetian so people will be forced to pay more and east elsewhere. 3. Contacting the front desk or restaurant reservations is the worst. Phone rings and rings until the phone goes dead or you get a fast busy. 4. No enforcement of polices at the pool "Adult-only" Jacuzzis always had young children in it. It seems that no one at any time was looking after enforcing any policies while aboard. 5. Apparently theres not much to do for young adults because at all hours of day and night packs of teenagers who were too young to buy alcohol were walking around with bottles of beer, etc. 6. Almost no scheduled activities aside from "rip-off" bingo and "rip-off" artwork for sale. 7. No food late at night except for Blue Lagoon which is a fast-fried-food area and on two nights there was a 45 minute wait to sit and even for takeout. Imagine being on a cruise and not being able to go somewhere and get something to eat without waiting an hour. 8. Internet access was awful slow. 9. Overall, only a small handful of wait staff smiled and were friendly, the rest seemed cold without any desire to get what you want or assist in any way. "obnoxious" is a great description for the majority of staff. 10. Excursions in Bermuda didn't even include Scuba diving for people who were certified, only the Discover Scuba for beginners. Overall, the worst cruise I've taken. Dirty rooms, poor service, few activities. If you want to go on a cruise, get drunk and let your teenagers stay out all night the Dawn is for you. If you want something with the slightest amount of class and good service go elsewhere. Read Less
Sail Date August 2008
This review may be lengthy, but I wanted to warn people off this ship before they waste their hard earned money. My wife and I sailed on the NCL Dawn from New York to Bermuda on August 3, 2008 and returned August 10, 2008 along with ... Read More
This review may be lengthy, but I wanted to warn people off this ship before they waste their hard earned money. My wife and I sailed on the NCL Dawn from New York to Bermuda on August 3, 2008 and returned August 10, 2008 along with eight of our cousins. We had a balcony cabin on Deck 8. Our cousins booked 3 cabins with windows on Deck 9. Our ages range from 15 to 57. EMBARKATION: Our cousins arrived at the pier at 12 noon and flew right through the boarding process. My wife and I arrived at 1 PM and were greeted by a line that spanned the length of the Passenger Ship Terminal. There was one line for two ships, the NCL Dawn and the NCL Spirit. There were no porters or luggage carts to help with the luggage until you reached the main entrance to the terminal which took about 45 minutes. Once inside the terminal our ID and boarding pass was checked and our carry-ons were scanned. This went very smoothly. The next line was to arrange for our on-board credit and to obtain our key cards. This line took about another ½ hour. We boarded the ship at 2:30 PM. We were not offered any welcoming champagne although other people were walking around with a glass in each hand. Asked how to get to our cabin so we could drop off our carry-ons we were told the cabins were not ready. An announcement was made around 3:15 PM that the cabins were ready. CABINS: The cabin was of adequate size with enough storage space for the two of us. We got a cabin with a balcony because I am a smoker and my wife isn't. The balcony was well worth the additional cost. The room was kept very clean by our room stewards, but the balcony area was totally ignored. Every morning I had to clean the balcony myself, i.e., empty the ash tray, wipe down the table and chairs, etc. I left a napkin on the balcony that I used to clean up on the first morning and the same napkin was still there on the last day. CABIN STEWARDS: As stated above, the stewards kept the room very clean but ignored the balcony. Neither steward introduced themselves and till today we do not know their names. On the first night, the steward handed me two pieces of candy and a bingo card in the hallway and said goodnight. This was repeated a couple of times. On other nights, we would return to our cabin and find the bed beautifully turned down with chocolates on the pillow and animals crafted out of towels on the bed. DINING: What can I say. Unless you want to pay extra for dinner every night, do not expect much. We ate breakfast at the buffet every day except one. The breakfast offerings at the buffet were diverse and the quality was good. If you want eggs, an omelet or waffles, expect to wait on a long line. One morning we went to the Venetian for the longest breakfast ever. The waiter kept disappearing for 15 to 20 minutes at a time. Coffee cups were never refilled. I ordered Eggs Benedict and they were served dried out and cold. Breakfast took almost 2 hours to complete. Dinner was an experience. The first night we ate in the Venetian (free). The waiter was totally disinterested in what he was doing. Once again he would disappear for long periods of time. Three of us ordered steaks. The steaks were about 1/4 inch thick, overcooked and dried out. We asked for A-1 Steak Sauce in the hope of salvaging the meal. We were give HP sauce which did nothing to help. Dinner took about 2 hours. This scenario was repeated the only other time we ate at the Venetian. The other free restaurant on board is Aqua. The wait staff at Aqua was much more attentive and friendly with the exception of the drink server. One night 5 of us arrived and were seated at our table. We asked to order drinks while we waited for the rest of our party. We were told by the drink server that we would have to wait for the rest of our party because she did not want to walk back and forth with separate drink orders. When we told her we did not want to wait, she said she would not take our drink order until the entire party was seated. I called over the waiter and requested the drink server be removed from our table. He immediately took care of the situation. The quality of food was a little better than at the Venetian. This could be because the food was served hot. The lobster was overcooked and you only got drawn butter if you requested it. If you are going to eat in a free restaurant, eat at Aqua. We tried 3 of the added charge restaurants. The first one we ate at was Tappanayaki, the Japanese restaurant located inside Bamboo. This restaurant carried a $25/head charge. Once we were seated, we were told we had exactly 1 hour 15 minutes to complete our dinner. If we did not finish in the allotted time, we would have to carry our plates out to the Bamboo to complete our dinner. It seems strange that we would be given a time limit to eat in a much as we had just spent $250 plus drinks for the privilege of eating here. The food was just OK. I ordered the steak and shrimp combo. The shrimp was delicious but the steak was overcooked. We were continually offered more fried rice as a way of filling us up because the portions were small. The Italian restaurant, Impressions, was good. This restaurant carried a $10/head cover charge. With the exception of having to ask for plates so we could eat the antipasto they had on the table, the service was very good. Food was served promptly and hot. This was well worth the extra 10 bucks. On the last night we ate at Cagney's Steakhouse. This carried a $20/head cover charge. If you ordered things like lobster or crab legs an additional $10 per item was added to the cover. We made a reservation for 5:45 hoping to beat the crowd but the restaurant was packed. Service was good and the staff was very attentive. I ordered a porterhouse steak medium rare and it was delicious. When I asked the waiter why I could not get a steak like that in the free restaurants, he said it was because they wanted you to pay extra for quality food. ENTERTAINMENT: The entertainment on the ship was OK. The shows in the Stardust was varied. The comedian was funny, the magician was run of the mill. The main feature was the Jean Ray Ann Troupe. The dancing and costumes were good, the singing was bad. Every night in the Stardust you were attacked by cruise staff members trying to sell you raffle tickets. The entertainment in the lounges was basically the same every night with the entertainers rotating venues. If you were not into karaoke, all entertainment ended at 11:30 PM. PORTS OF CALL: Kings Wharf (Royal Naval Dockyard): King's Wharf was very nice. It is basically a shopping area with a small beach and a couple of restaurants and bars. This port is very conveniently located. You can buy a three day, $28 transportation pass and come and go as you please. St Georges is only a 20 minute ferry ride from King's Wharf while Hamilton is only a 25 minute ride. We took the ferry into Hamilton twice in the same day. We also took a bus to Horseshoe Bay and spent a beautiful day on the beach. It should be noted that if you want to see any of the tourist attractions go early. Most attractions close for the day between 2 and 4 PM. Hamilton: We spent time in Hamilton while we were docked at King's Wharf so we decided to go to St. Georges. This day was a complete nightmare. You get 8 hours from the time the ship anchors until the time it leaves for home. The ship anchors out in the ocean as it is too large for the dock in Hamilton. We went down to get the tender to Hamilton. We waited 35 minutes before we were loaded onto a life boat that was used for a tender. The life boat was hot and smelled of the exhaust fumes. It took another 25 minutes to reach the dock in Hamilton. We went to the bus terminal and enjoyed the 50 minute ride into St. Georges. After an enjoyable 3 hours in St. Georges, we returned to the bus stop for the trip back to Hamilton. We were told the last tender was at 4 PM. We tried to beat the crowd back to the ship and arrived at the tender area at 3 PM. By this time there was about 500 people ahead of us on line for the tender. We were told by someone on line that they were there for 45 minutes without seeing a tender arrive. We asked a NCL staff member how long the wait would be and he said they were having trouble getting the tenders in because of sea traffic. He also said a ferry boat was coming in due to the large crowd. We finally got on the ferry after an hour wait. We were told by a ferry worker that this takes place every week From my perch on the upper deck of the ferry, I heard a count of over 500 people crammed onto the ferry. After the 25 minute ride back to the ship it took another half hour to get off the ferry. We finally arrived at the elevator on the ship at 5:02 PM, two hours after we got on line for the tender. When we went to complain at the reception desk we were told there was nothing that can be done and this was an unusual occurrence. When we told her the ferry employee said this happens every week she basically called us liars. CONCLUSION: If you want to have an enjoyable cruise, avoid this ship at all cost. Freestyle sailing means NCL is free to charge you extra for services you would normally get for free, i.e., a decent meal, courteous service, etc. Three out of the eight hours we were anchored in Hamilton were spent using the tender. When you complain, you are insulted. The restaurant staff in the Venetian is extremely slow and disinterested. If you ask for something you get a nasty look. Our cousin bought a watch in the gift shop that needed a couple of links removed. When she went to pick it up the crystal was smashed. When she asked for a refund she was told "We are here to make money, not issue refunds". If you want to purchase a photo you must buy an 8" x 10" photo at $25 each in order to earn the right to buy a 5" x 7" copy of the same photo. If you are not into karaoke, the only entertainment option after 11:30 PM is to go to the casino. This was my seventh cruise and the worst cruise I have ever been on. Read Less
Sail Date August 2008
We sailed on the Aug 3 New York-Bermuda run; Frank Tartaro's review "Dawn Disaster" pretty much sums up our experience, though we ate in fewer restaurants than they did. Embarkation was the easiest I've ever ... Read More
We sailed on the Aug 3 New York-Bermuda run; Frank Tartaro's review "Dawn Disaster" pretty much sums up our experience, though we ate in fewer restaurants than they did. Embarkation was the easiest I've ever encountered, as was disembarkation. Alas, everything in between was much less satisfactory. Our balcony cabin on deck 10 was adequate, nothing more. On previous ships the balcony was large enough for two lounge chairs; here only two chairs, not loungers, fit. Likewise the bathroom was as small as any I have ever seen on a ship and the smallest I have ever seen in a balcony grade cabin. The cabin itself was also tight, though we got used to it. The room stewards kept the cabin clean, and, unlike others on this cruise, ours did introduce themselves. The food was a major disappointment. We ate in Aqua the first night and hated the room, disliked our lackadaisical server and thought the food was mediocre. We ate in the Venetian on four nights and enjoyed that more, though the food was again mediocre at best and almost always too salty. I agree with the reviewer who wondered what the kitchen did to the prime rib; it was unlike any I have ever encountered and I fervently hope never to encounter it again. Salsa was an improvement, as was the sushi bar. Both of those meals were quite good, though nothing better than we can get locally in the New York area. We might have tried Impressions (Italian) or the steak house, but quite frankly, I resent paying extra for food on a ship. This was my 21st sailing and I have watched the nickel and diming of passengers grow apace; I for one dislike the trend! I have subscribed to "Cruise Travel" magazine for years and have read with interest the ongoing discussion of freestyle cruising versus the traditional sit-at-the-same-table approach. I understand both sides of the argument but having now sampled Norwegian Line's version, I opt for traditional! One image that was truly shocking was of dozens of people standing outside the two main (free) restaurants on the first night, waiting for tables. Actually only half were standing; the others were sitting on the steps. This is NOT an image NCL uses in its brochure, and hardly matches one's expectations of shipboard dining! To be fair, things did get better as the days passed, but this is the first time on any cruise ever that I have waited, even a minute, for a table. The other aspect of this cruise that was completely unsatisfactory was the tendering ashore. At King's Wharf the ship doesn't even offer free transport; one must purchase a ride on a large local ferry. That turned out to be a blessing, however, as we learned when we "sailed" a mile into the harbor for the third day in Bermuda. There we boarded another local ferry that took over 30 minutes to load and another 30 to unload. TOTALLY unacceptable! I can't comment on the ship's entertainment because we don't go to shows or take part in activities. We cruise to relax, read and spend time together, preferably in a lounge chair on our balcony - we'll book with another line for that. Oh, one last comment: NCL claims to require "resort casual" attire in the ship's public rooms after 5pm - don't believe it! We saw plenty of shorts, t-shirts and worse in the dining rooms. Elegance, you are sorely missed! Read Less
Sail Date August 2008
We have cruised to Bermuda 8 times now in the past 9 years. This cruise was BY FAR the worst. This cruise makes me really miss the old Zenith (Celebrity). 1) Embarkation - Check In was fast and efficient. The room was never completely ... Read More
We have cruised to Bermuda 8 times now in the past 9 years. This cruise was BY FAR the worst. This cruise makes me really miss the old Zenith (Celebrity). 1) Embarkation - Check In was fast and efficient. The room was never completely cleared of debris from the previous passengers, after numerous attempts to communicate this with room steward. 2) The Pool - Staff on board refused to enforce their own posted rules. Specifically, children jumping from the Hot Tub into the adult pool. Children went into pools with just regular diapers and/or swim diapers, a blatant violation of posted rules. This was an obvious health concern and safety, which is also addressed later. 3) Pool Area - Signs posted prohibit the reserving of sun chairs, but EVERYONE did it, and NOTHING was done about it. One nasty staff member, who was also in charge of the POOL TOWELS, reminded us of the rule in a stern and nasty manner, but refused to do anything about the above mentioned children / Hot Tub issue. 4) Restaurants - Service was ALWAYS slow at best. Food was MOSTLY mediocre at best. We were chided for wearing shorts on the Salsa restaurant, but EVERYONE else was doing it. In Aqua, it took 10 minutes to bring cocktail sauce for the shrimp cocktail. In addition, the person who took our drink order was nasty, especially when she realized we had presented a ticket for an already opened bottle of wine that was being saved for us. At Cagney's, the appetizers were served barely warm, and the meats were not cooked correctly - a medium steak came out well done. In the Venetian, the Eggs Benedict was served on a mushy untoasted English muffin. In the Blue Lagoon, we were blatantly ignored, had to beg to have the table cleaned and be given eating utensils. Of course, the food order was wrong. The buffet was a joke - as some items could only be reached by people with extremely long arms, and the prongs used to pick up food were awful. 5) Reservations - Could not reach restaurant reservation desk via phone. When we went to that desk in lobby, the person was just standing around. You would think she would be on the phone the whole time. 6) Bar Staff - Extremely aggressive in attempting to get drink orders. For example, we were approached by 5 different people in a 10 minute period poolside. This is not necessary. Mixed drinks were OK, but expensive. They did not communicate the option of purchasing drinks in Souvenir glasses versus regular glasses, as the former would cost $2 or more additional per drink. 7) Room steward / room service - we literally had to beg for ice and pitchers of water. 3 people in our party needed water to take multiple medications. Water could only be obtained via room service, which would take an hour or more. On previous cruises, a pitcher was provided in each room. The room steward did not clean the rooms properly - he would lave dirty glasses and filled garbage cans. 8) Service Charges - NCL does not make it plainly obvious that they charge $10 per person per day service charge as a forced gratuity. Whenever we cruised on Celebrity, we were given guidelines for tipping, but in the end, we made the determination. 9) Ship Cleanliness - This ship was a germ fest. Waiters walked around coughing into plates. Hairs were found in foods on more than one occasion. Bathroom glasses were cleaned by running hot water into them. If this ship was subject to health regulations as do NYC restaurants, they would have been shut down. 2 people in our party contracted conjunctivitis, and one had an intestinal virus on board, and another came home with a sinus infection. 10) Customer Service - Any time we expressed concerns about the above issues, the staff member was defensive, rather than being apologetic. At times, they would blame us for the problems we encountered! For example, we were blamed for having our room cards deactivated, because we supposedly carried them together! Sorry, we did not walk into a magnetic field! No attempts were made to correct the issues - not even the obligatory apologetic bottle of cheap champagne was not offered! In summary, we wouldn't go back if they gave us a suite for free. Read Less
Sail Date July 2008
This was our 7th cruise, 1st on NCL. Never again. Having sailed only on Holland America, this cruise came as a disappointing shock. LOUD music(?) greeted us and never stopped. Ironically, the captain's voice and instructions could ... Read More
This was our 7th cruise, 1st on NCL. Never again. Having sailed only on Holland America, this cruise came as a disappointing shock. LOUD music(?) greeted us and never stopped. Ironically, the captain's voice and instructions could not be heard over the din. The only quiet place we could find in over 7 days was our own cabin - into which the captain's voice was not projected unless you had the TV on! Oh, the TV. It worked only 2 nights "because we are having trouble with our satellite." "We apologize for the inconvenience." I've never heard that phrase as often as I did last week. We did look forward to watching the ship leave the harbor from the forward lounge. Unfortunately it stank of sewage both inside and out. We tried going back each night and it was the same; one waiter, a few passengers, and an unusable, gorgeous space. Each time we entered, gagged, and left. The ship was filthy; our cabin still reeked of former passengers. Cabinets, drawers, windows all contained handprints of prior passengers. Dust and grease everywhere. Trim on closet cabinetry missing; worn looking frayed furniture. Rubber bath mat was filthy and made entire bathroom stink through out cruise. In 7 days onboard, linen was changed only once; when we requested it. On several days pillows were merely turned over instead of changed. A 12 inch tear on duvet cover; solution? Turn it over! No room service to speak of; either "too busy" "unavailable" "too late" or they simply didn't answer their line. When breakfast did arrive, it was cold, sugar or salt or pepper or cream was missing and had to be requested. Everything felt on the cheap, and we felt resented for requesting ordinary condiments. Coffee arrived in stained, tarnished and dented carafes. Were we in steerage? My husband became our room service, running back and forth to the cafeteria line to bring semi-dry cold food -- and a cup of tea, for which room service was too busy. In Cagney's, with its $20/person surcharge, we were told the steak my husband wanted would cost an additional $10. Total misrepresentation! And drinks through out the ship were exorbitantly priced! Great food in the pricey restaurants, but unadorned, bland, leftovers in the others. At dinner one evening, the lady at the table across from ours began coughing severely. As she continued I realized she couldn't speak and her coughing worsened. I rushed to her table prepared to perform the Heimlich maneuver, but first I took her hand and asked if could talk. She could, but barely, and I stayed with her until the episode passed. She was embarrassed at having made a scene - yet she had definite medical issues which could easily have resulted in tragedy and needed immediate attention. After I had been with her for several minutes, a waiter meekly approached, said nothing, looked helpless, and left before I did. On the last night we went to the talent show to hear a friend play piano. We arrived a bit late and it was dark. The stair railing ended mid-way down the steps. We wanted to be in the first row. I have trouble seeing in the dark but expected an usher with a flashlight. No such thing. Although I was holding my husband's arm, with no arm rail I missed last step and fell, landing on my hands and knees. (Had major hand surgery 3 mos ago) My husband picked me up, no one else to help. FINALLY: I have multiple neurological problems which are not apparent to most; but I have significant balance problems and walk with difficulty. So does my friend, the piano player in the talent show. After he finished he walked slowly off the stage, weaving with stiff legs as he did so. The talent show pointed to him, laughing, saying that he (my friend) must have a few too many before the show! WOW, he said, look at that! That's really bad!! As he laughed he encouraged the entire audience to laugh, too! My talented friend slowly, warily left the stage embarrassed by everyone's laughter. Great fun!!! Some mercy, please! Not all of us consider ourselves disabled, but many of us DO have invisible problems and we all manage these problems as best we can! Overall, the staff was insensitive, rude, sparse, unskilled, unfriendly, and lazy. One last note: on embarkation, guests were met with a glass of champagne! Great move for all the children and non-drinkers! Then, an unescorted free-for-all to the cabins. So it was noisy non-service for the remainder of the week. I overheard someone say NCL stood for NO CLASS LINE. Ditto. Read Less
Sail Date April 2008
I realize that many people already stated that the hurricane cancelled our plans to ncl private island and bahamas. Therefor, we went to Bermuda, Bermuda and Bermuda! Yes, it was two days of rough seas and seasick folks. I'm not sure ... Read More
I realize that many people already stated that the hurricane cancelled our plans to ncl private island and bahamas. Therefor, we went to Bermuda, Bermuda and Bermuda! Yes, it was two days of rough seas and seasick folks. I'm not sure if I was sick from the boat rocking or from the quality of the food. This was my first and last cruise. I have always heard the food is abundant and awesome. Well the abundant part is true, but the awesome part would only be allowed from an ex con! Where do these people eat that can rate this substandard cafeteria food and good? I must say that my daughter did enjoy herself and the directors of the kids were very energetic and nice. However, I foolishly expected big pools for us to go swimming in. Well there was one pool no bigger than my living room and that was for over 2,000 people! It was ice cold sea water! We didn't need to worry about all 2,000 people wanting to go in. There was four circular hot tubs that 6 people could fit in, so if my math is correct 6x4=24. That leaves 1,976 people with no pool or hot tub at any given moment. Oh but I splurged and paid $10 to go in a warm pool inside the weight room, only thing they wouldn't let my daughter come in with me, so this was her birthday gift for us to go on a vacation together and we couldn't even swim together. Unless we wanted to reenact the seen from the Titanic and watch our lips turn blue and freeze to death! By the end of the trip my daughter had pink eye, strep throat, and an ear infection. Oh they let me see the ship doctor, who prescribed childrens Tylenol for strep throat and only charged me $95 for that medical advice! My friend who came with us also got sick a few days after the cruise from hell. She is still sick and no one can figure out what;s wrong, I think it was from that ship. They show a movie of how they recycle the septic water to drinking water. Thats what I want to see as I sip a glass of water after throwing up from sea sickness. Made me feel so much better to know that only a few short hours ago this very water was coming out of someone's ass! Well people don't let me discourage you from cruising, just don't choose the Dawn! Read Less
Sail Date August 2006
This was the first time my husband and I cruised with Norwegian, we have only done RC cruises, but with all the "HYPE" of Freestyle, we thought we would give it a try. Like most couples after a stressful year, we look so ... Read More
This was the first time my husband and I cruised with Norwegian, we have only done RC cruises, but with all the "HYPE" of Freestyle, we thought we would give it a try. Like most couples after a stressful year, we look so forward to one week of heaven. We received anything BUT heaven, more like purgatory on water. Embarkation was a laugh, you stand on line line a bunch of others waiting to be fed. Upon entering the ship, you are asked to clean your hands (for what I do not know, the ship was kept like a NYC street, garbage everywhere). The stateroom, was small, not even a wet bar to hold water. No room service for breakfast. Entertainment or should I say lack there of. It was a joke! The food was the absolute worst, small portions, not well planned or very good tasting. As for the FREEstyle" if you don't make a reservation even in the main dining rooms you are still waiting. The specialty restaurants were a little better, but for the price why should you have to pay extra to get a somewhat decent meal. Overall, I must say NEVER NEVER again. This was truly the worst vacation experience of my life. Read Less
Sail Date July 2006
My husband, daughter (20) and I have been on quite a few cruises. We lived in Atlanta and would drive down to Florida for last minute cruises whenever the price was right. NCL and Princess were the only two lines we had not sailed on, ... Read More
My husband, daughter (20) and I have been on quite a few cruises. We lived in Atlanta and would drive down to Florida for last minute cruises whenever the price was right. NCL and Princess were the only two lines we had not sailed on, therefore, when we moved to Connecticut and found a good price for The NCL Spirit out of New York for 8 days May 20 to the 28. Since we could drive to the port to eliminate the airfare we booked it. This turned out to be a big mistake. Our ride to New York was uneventful until we got to the Henry Hudson Parkway. It was fleet week and it took us 1 1/2 hours to go about 3 miles to the terminal. There was general confusion and a lot of traffic. There was no info on unloading but once we got a porter all went smoothly, however, it was no comparison to the ease of the Florida Ports. Parking was very expensive $180 for the week. Inside the terminal there was little direction and we were call up to check in only to find someone else had skipped ahead of us not once, but twice. We had to stand in line in front of a check in person after we had stood in the big check in line. The ship was nice but not spectacular. We did feel crowded everywhere on this ship which surprised us as we had been on smaller ships without being with so many people all the time. The crew did a bad job of enforcing the no saving of seat rule on deck and in the theater. Cabins were a fair size and nicely laid out. The cabin staff were cool at best and we did not get the folded towel animals and other little amenities we were used to on other ships. The colors were a bit garish and the beds hard as a rock and narrow. The food was the worst in the industry. The service in the dining rooms was very slow. The buffet was not kept full and there were long waits for the stations to be refilled. I am not a fan of Oriental food so I did not like 90% of what was served. There were many, many complaints about the food and a lot of people vowed not to sail NCL again. The Blue Lagoon put mustard, ketchup and Worcester sauce in the ground meat before they cook the hamburgers. UGH! The fries were good and the shepherds pie also. The barbecue by the pool from 12 to 2 was acceptable. The desserts were awful with the only things being acceptable the english pound cake and the cookies. The chocolate buffet proved to be the biggest disappointment of all. Guests that went to the steak place said it was the worst steak that they had ever had. We missed the midnight buffets that other ships have and they had too many extra pay restaurants. The food and the service in these places was inferior and not worth the money. The Italian restaurant was a joke. They sectioned off a portion of the buffet area and called it a restaurant. The food was ok but the capacity was small the totally booked by mid cruise. Room service is good but one morning we got two breakfasts and we only received the fill out menu on our first day. Don't order the sandwiches. The best food is from the kids menu with the grilled cheese and individual pizzas from room service the best of the lot. The entertainment was ok and the cast worked hard. The at sea activities were mediocre and there was a constant barrage of things to get you to spend your money on. It was difficult to find free things to do. The activities for young adults was minimal. Drinks were totally overpriced and the soda card cost $50 each for the 8 days. At the end of the cruise the liquor pick-up was unorganized and they handed out the liquor purchased on the islands much faster than what was purchased onboard. It took 10 times longer to get the onboard purchases than the island ones. NCL needs to get organized and cater to American tastes. We will not sail this line again as we did not get the service or food quality we have come to expect from a cruise line. We rank this line at the bottom of the list. Our advice is to pay the extra money and depart from one of the Southern ports and book Carnival for fun activities, and any other line for quality food. Read Less
Sail Date May 2006
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click