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3,129 Norwegian (NCL) Bermuda Cruise Reviews

As regular cruisers this is was my first time sailing with NCL with my family and will be the last time too. The new Breakaway ship was highly over-rated and over-priced -- not to mention we had to pay up charges for almost everything on ... Read More
As regular cruisers this is was my first time sailing with NCL with my family and will be the last time too. The new Breakaway ship was highly over-rated and over-priced -- not to mention we had to pay up charges for almost everything on board which was just crazy. To start, when booking we were told we would have a bath tub for our 1 year old daughter -- we got to the room an all we had was a large shower and double sink..but no tub as promised and the reason we paid for the upgrade. Guest services offered to move us to another room but was away from the rest of the group and by that time we were already unpacked and did not want to deal with a move. Luckily, my daughter was comfortable enough taking a shower. The first night, we chose to dine at the Manhattan room, and all the video menus on-board showed the Surf and Turf special. We sat down and did not see the special on the menu..we were told they were not offering this anymore and the video team did not update the menu board -- what BS! (this was the first night!). I was furious as the menus on board all said that was one of the selections - after showing the staff they finally comped us meals at Cagney's where we were able to have to promised meal. Steak was great the lobster tail had no flavor at all and I would have been upset if we did pay for that meal. The food at the Spigel tent was sub-par and I would not even feed the steak to my dog -- and the coconut shrimp must have forgot the coconut. This was not a great dining experience at all -- and the premium seating was worse than standard seating...I love watching a show with someone's head in front of me. The water slides were cool and so was the free-fall slides. However, a ship of this size should not have only two main pools -- this was crazy especially since one was 7 feet deep and everyone would just stay on the side of the pool. And, I was asked to get out of the pool multiple times during the day with my 8-year old son as I was told it was adult only when the sign clearly said with adult supervision. After being told this twice -- I just ignored the request from then on...I pay all this money and then you tell me I can't go in the pool with my kids -- I don't think so. The kid pool, sponge bob zone, was nice kiddie pool where I could sit with my daughter, however there were way too many much older kids in there splashing too much and really not making it easy to enjoy with a baby. Almost every time we ate at a restaurant there was some issues -- if it had to do with our reservation, seating arrangements, or just the overall service, and we heard this complaint from other passengers we spoke with too. No one really stood out for service excellence or was overly nice -- most times it was always an issue -- but would be resolved at some point -- but there should be no issues at all ..and the staff should be more hospitable. And, charging me $12 dollars a day per person for cleaning my room is nuts! If you are traveling with small children (under 3) -- NCL has nothing for you where other lines like Royal usually offer baby sitting services. The guest services staff was clueless about many questions we asked and some of the on-board events were just a plain joke. Second City comedy we all got up an left the room -- it was horrible and the local community theater put on a better Rock of Ages show then the one we saw -- good this for strong drinks. The best time we had was when we were off the ship and this is just a small list of the many issues we had while aboard the NCL Breakaway. I'm very disappointed in the service, staff and ship. As mentioned earlier we will not be booking another cruise with NCL again. Read Less
Sail Date July 2013
I'm writing this 2 hours after leaving the ship so that you get the most up-to-date information possible. We had booked a week on the Norwegian Breakaway (Norwegian Cruise Line's latest ship) which is sailing the NYC to Bermuda ... Read More
I'm writing this 2 hours after leaving the ship so that you get the most up-to-date information possible. We had booked a week on the Norwegian Breakaway (Norwegian Cruise Line's latest ship) which is sailing the NYC to Bermuda route. Having lived in Bermuda we thought it would be a great way to return to the island..what could be better than a brand new ship? It was our first cruise. We knew the ship would be very large, but anticipated that with the amount of money we spent (about $8,000 BEFORE any spending in Bermuda), that it would be a really great experience. We were wrong. I'll try and remember as much as possible so that anyone thinking of going on this cruise gets decent information. I've also taken some photos which will be attached to the review. Check-in was a breeze. We were traveling from a local destination so parked our car right at the car park by the ship at Pier 88. You cannot book Pier parking in advance so get there early. There are two large elevators which are staffed and the staff told you where to go to get to embarkation. There are plenty of NCL staff from that point on. Embarkation started earlier than we anticipated so we were on board and checked in by 11.30 am. You each receive a card with a bar code which identifies you and allows you to charge things to your stateroom. It's vital to keep that with you at all times. The ship is extremely large with a 3 story open atrium at the center. The 6th floor includes Guest Services and some restaurants, the 7th Floor the casino and the 8th Floor more bars. At each side of the atrium (fore and aft) are a bank of 8 elevators each. Beside the elevators are large open stairs. Entry was through the aft door on Deck 7 which is at the casino. Unfortunately when you come in this door, the first thing that you notice is the stink of old cigarette smoke. I hadn't realized that this particular ship is so smoke-friendly and the smell was really offputting. It also makes the ship look very used, even though it is so new. Walking through the casino, we waited (with hundreds of others) for an available elevator. Now, this is the second issue we came across. The elevators are tiny and have no real capacity for the number of guests. Waiting for one takes ages. I felt very sorry for those who were mobility restricted as they must have got sick of the waiting game after the first hour. We gave in and took the stairs anytime we needed to go anywhere. No stateroom was available for the first two hours so everyone went upstairs to Deck 15 (where the pools are located) to the Garden Cafe at the rear of the ship. (I'll comment on the food later). The Stateroom: We had an indoor stateroom on the 12th Floor as we anticipated our children would be at the Splash Academy often. It was a room on a small, but wide side corridor. The room was TINY. There is nowhere to sit. Literally nowhere. The closet can take one medium size suitcase but that is all. There are some very narrow shelves on the inside of the closet but because of the movement of the ship, everything would fall off. There was a queen size bed in the middle (two twins pushed together) and two pull down beds from the wall. The beds were extremely comfortable. That's the only good thing about the stateroom itself. Our stateroom had one towel, two used water glasses, no shampoo and no soap. The bottom rubber sealant on the bottom of the shower door had come off. The toilet wouldn't work. When we raised this with our steward, he immediately came and stocked the bathroom and the engineers came up to organize the toilet, but I got the feeling that the turnaround time for the staff was too small for them to be able to ready all their rooms in good time. (People were allowed to stay on the ship past 9.30 am on the last day, whilst new guests were going on board at 11.30  so that is a very tight window for stewards). If you have children, be careful if you have an indoor stateroom that requires them to use a ladder to get to their bunks. The bunk nearest the mini-bar has room enough to allow a ladder to come straight down. The bunk nearest the closet has no room for a ladder to be laid straight and the ladder has to come down from the corner of the bunk so that one latch does not sit on where it should. We could manage okay because of the ages of our children, but for smaller children this would be a concern. The Luggage: One of our pieces of luggage didn't arrive so I visited guest services. I found a line of about 100 people. A crew member asked us to follow him and we were shown into a back area with crew elevators. Situated outside were about 50 suitcases. We were told take a look and let me know if any of them look like yours. A couple of people recognized their cases, another couple took cases they thought might be theirs and the rest of us had to leave without cases. Mine turned up around midnight. Not exactly reassuring. Under each stateroom door the next morning was a request letter by the Captain to please check our luggage as some guests luggage was still missing! A number of the restaurants were closed that first day due to 2 weddings on board. We didn't have any problem with that, but one of the restaurants (the Bistro) was closed EVERY day due to Private Function. In fact, this extended to other places in the ship also (including nightclub). We like French food, so we anticipated that we would have eaten there at some point in the cruise..but apparently the ship had a number of large parties on board who had pre-booked exclusive use of the restaurant! It would have been good to know this BEFORE we booked. Our steward was named Fery and he was absolutely brilliant. Nothing was too much trouble for him and he was very patient with us and our two messy boys. Unfortunately, our location was poor. I realized why our stateroom was located in a small wide hallway  it was located by the housekeeping area. Whilst the area was very quiet  there was always something in the hallway  usually cleaning equipment and toiletries/towels, etc. It was just a pain to have to walk past all the time. The only time we didn't see this stuff was overnight or very early in the morning  HOWEVER  this was obviously the place where the night crew collected all the used dinner plates from guests who had left the crockery outside their rooms. So our hallway always stunk of old food and we were greeted each morning to someone else's old food  burgers, fries, ketchup; one plate having loads of squashed bananas falling onto the carpet. It was disgusting. There is nothing our steward could do about it  he was really excellent and I feel was hampered somewhat by the situation of the room. Splash Academy: This is the child play center and is split into small children, 6-9 years, 10-12 years and 13 and above. If you have a young child  register the second you get on the ship as the lines were stretching very far. It is a plain space and didn't seem hugely well equipped. One of our children used the facility a little and the older child used it once. The problem is that if you have a child at the older end of each age group- it's boring for them as the activities really are geared towards the younger children of each group. There's only so much superhero stuff and crafts that your nearly-teen wants to do so, for us, this was a waste of time. The Gym: Oh boy. The gym was well equipped but extremely small, especially given the 5,000 on our cruise. If you don't get there by 6am each morning  you will be waiting in line for a machine (any machine) and the lines go down the hallway by 8am. We didn't find any period during the day when the gym was not extremely busy. If you wish to take a class (yoga being one) then sign up as soon as you get on board as the classes fill up almost straight away. They allow waiting lists but you have to turn up on the day to see if you can get in. They fill the studio space so we had no room in our class to move without hitting someone else. The yoga class caters to the most inexperienced in the class, so those of us who had done yoga before, even minimally, pulled out of the rest of the classes. The Spa: Just as bad. Being shown round on the first day, you are shown the spa areas which looked great. I booked an expensive body wrap for the next day. On arrival the next morning, the desk was busy so I was just told to follow that man, he'll point you in the right direction'. So I went through into the corridor area and there was no,one there to show me anything. I walked around until I found the locker room and put on a towel, but had to keep my clothes with me as there were no locks for the lockers. I had to go back out to the spa desk and wait 10 minutes until I was taken to the relaxation room. The room was semi-full but some of the beds had gunk on the pillows and the beds were plastic without any covers, so you couldn't relax on them and some people were standing because they felt the beds were dirty. Rather than being relaxing  there was a couple chatting very loudly about the sex lives of their vacation party. There was no staff member maintaining the room. I was collected for my wrap, late, by a spa crew member who did nothing except talk her way through the next hour. I was literally wrapped in something, talked to and then the wrap removed and I was shown the door. I wasn't shown where I could shower, or told where I could use the pool or given any mini-massage. The crew member's sole purpose was to sell, sell, sell and I paid over $200 for the privilege of a wrap and non-stop chat. I refused to buy any products. I did make an appointment one day for a shampoo and blow out by a hairdresser. When I got there, it was the teeth-whitening technician that did the blow out as no hairdressers were around! I have to say, she did probably the best blow out I've had  but when I book a hair appointment, it should be with a hairdresser! Safety Drill: I read on another review site, someone saying that the safety drill is a lawsuit waiting to happen if anything occurs to the ship. I fully agree with that. There was a mandatory drill on the first afternoon. We attended it on time and were checked in by having our cards run through an electronic device. 30 minutes after the drill was supposed to start, the drunk stragglers started coming in and the staff was so overwhelmed that they couldn't keep track of everyone or screen their cards. Once they started the drill it lasted 30 seconds. I am not joking. 30 seconds. An announcer read how to put on a life jacket (whilst a few staff members stood in the aisles to display this) and then we were told that the demonstration was over! It would have helped if the staff member closest to us could unravel the lifejacket in order to demonstrate it  but she never did. So,we didn't even get to see that! The next day was a drill for those who missed the first one (which given how many people turned up to the first, was the majority of the ship). After the repeat drill, we received a slight slap on the wrist notice for not turning up to either of the drills. Given that we'd checked in and attended the first one, it didn't give us much confidence in the ship if anything did happen. There was no other presentation or demonstration or instruction given to guests of what to do in the event of an emergency. Laundry Service: A couple of days into the cruise, there is an offer to fill a laundry bag and they will dry clean/launder as much as you can fit into it for $24.95. Take the opportunity especially if you have children! It is a bargain given the size of the cabins and where to put your dirty laundry if they take it and do it for you! They only offer the deal once. Food: I know others have commented on the Cafe, but let's make it clear this is nothing other than a huge high school cafeteria. It has plenty of coffee and juice stations and plenty of other food stations  but the food was the same each day. Pizza for breakfast, lunch and dinner if you wanted; fries at any time; the same breakfast items always. Some of the food was great  especially the vegetarian Asian food  however this was not always offered. Burgers, hot dogs, carvery and a very limited salad were offered continually. There was always plenty of melon at each serving plus ice cream 24/7. If you eat early (beginning of the breakfast times or lunch times) only half the cafe is open, but this opens up fully at rush hour. My husband said he couldn't take any more when one day there was marshmallow and m&m pizza for breakfast. They do make omlettes for you at breakfast if you wish, but the lines were always too long for this. Other restaurants. If you wish to go to one of the specialty restaurants where you pay extra  you need to book as soon as you get on the ship as many of them fill up  especially the 5-7pm slots because of the number of children on board. This applies especially on the return journey. At many of the restaurants, it was impossible to find an early dinner slot because the ship had so many large parties on board. We definitely should have been told this in advance of booking. We went to Savor restaurant one night (this was a free one). The appetizers were good, but our entrees were bad. My fish was raw in the middle (yep, not joking) and my son was unable to cut his steak  at all. The positive to this restaurant was that it had a decent wine list and many of them were reasonably priced so it was a good choice if you wanted a bottle of wine. The other restaurant we went to on board (as we ate out in Bermuda a lot)  was Teppanyaki. It is $25 per head and $12.50 for the children. I cannot recommend it highly enough. One of our children really has no interest in food and it is an ordeal to get him to eat. Boy, did this change in Teppanyaki. Our server, Maria, was phenomenal and she was really patient  showing the children many different origami. She was a credit to the ship. On the first night our chef was Julius (really fun guy) and the second night (because we went back again it was so good), our chef was Ronnie (again, really funny). The chefs certainly tailor their routines to the age of the children at the table so it was very age-appropriate. The food was spectacular. We eat Hibachi often in New York and Connecticut, but this was the best we have had. The filet was incredibly tender and cooked just right, the seafood also (I don't eat shrimp or scallop  but all the others recommended it). My child plowed through salad, miso soup, the vegetables, two full bowls of rice, one filet steak, one chicken breast and some noodles with vegetables (which they brought him as a special request). I have never seen someone that size (he's a tiny string bean) eat so well! The staff thought it was great! The food was the best quality we had on the ship, by a long way and we ate there again a few nights later. The staff all remembered the children and us so it was great to have a chat with them all again. It was worth every penny, and more. Julius (as do most of the staff) works in many places, not just one  so he is the guy we'd also see flipping omlettes at breakfast and he always remembered our names and came round to say hi each day. Martini Bar: Mary-Jane is the waitress at the martini bar, called Shakers. She is a really lovely lady! She remembered our drinks from the first day and never forgot our names or our drinks at any point. She has a permanent smile on her face. The children were treated as well as adults. It is a nice place with a window from which to view the water, but the seats are stained (as is much in the ship). I don't know that the staff are given any time to steam clean upholstery given the hours the bar is open so that is a real let-down, but Mary- Jane was superb. In fact, when we left Bermuda (and I was crying buckets, devastated to leave my home again after revisiting it), she subtly provided me with a stack of tissues without drawing attention to me and checked that I was okay. I'm the sort of person who has my little one martini a day, so it was a nice place for me to sit and relax (other than Day 1 when a group of drunken travel agents took over most of the place and when I say drunk I mean ROLLING drunk). Smoking and Drinking and Atmosphere: I am not a prude  so don't want to sound like one, but this ship caters to the lowest common denominator. You can smoke more or less anywhere and won't be told off. The outdoor bars near the pool are always full and there are ashtrays everywhere. The air is full of drunks using the F word. Because the Atrium is open on 3 floors, that stale smoke stink on Day 1 in the Casino reaches up to the 10th floor stairs by Day 5 and there is nothing the staff can do about it. The drinking started before leaving Manhattan and never stopped. The ship offers cheap drinking packages and I think most people did that so it was cocktails for breakfast and onwards. My children got elbowed out of the way by a big family group who never shut up for 7 days, yelling into their walky talkies no matter where they were on the ship. They obviously wanted to see the Statue of Liberty when leaving port and didn't care whose children they trampled on to do it. The atrium stairs are where the ship photographers photograph families and couples so you have to wait 10 minutes if you want to use those stairs whilst photographers are busy. This happens every afternoon and evening. The outdoor hottubs (supposedly for adults only and with plenty of signs) were constantly filled with children or young adults smoking and with beer bottles or cocktails. I didn't see anyone policing that area at all. The outdoor pool loungers were taken over by 6.30 am. Not with people but with their towels and flip flops to save their spots. There was no policing of this either, despite notices each day asking people not to do this. There is very, very little to recommend this ship. What I can recommend is a) the staff who work extremely hard and are always accommodating, with a smile, b) the Martini Bar and Teppanyaki restaurant and c) Bermuda. Other than that  nothing. The atmosphere on the ship is one of large parties, chow-down, get drunk and party, loudly. This cruise is suited to those who want a cheap week of unlimited alcohol and will happily party 24/7, loudly and without any regard for anyone else. It's for those who want to eat themselves senseless in the Garden Cafe and leave a trail of abandoned food all over the ship. Lastly, it's for those who want to spend a week smoking and gambling. The ship is too big to give any sort of decent experience to each individual and it shows. It also looks used in dirty carpets, smells, stains, general wear and tear, stateroom hardware, even though it is only a couple of months old. I dread to think what it will look like in a year. I'm sorry I can't give it a decent report. I spent over $8,000 for a week for our first cruise on a new ship and didn't know what to expect, but I certainly didn't anticipate that. As I overheard one woman say on the way back I feel like I've been on this boat for a month; if I could jump over and swim home quicker, I would. As a tip: PLEASE remember that the housekeeping, bar and restaurant staff are paid very little and tips are always welcome. They don't have room in their crew bunks to keep presents so don't need any little Bermuda trinkets. Many of the staff are married couples and most of them have children they have had to leave with relatives (many in the Philippines) so they can work on board to get some sort of decent living for their families. Each crew member with whom we had a lot of contact  Fery, Mary-Jane, Maria, Julius and Ronnie  worked 110% for everyone all the time and always with with a smile. I strongly suggest you tip all the staff you are in contact with on a regular basis  in US cash. The casino cashiers can break notes into small ones. The staff are very appreciative of tips no matter how small. I noticed a lot of guests treat the staff as though they were invisible and I always feel embarassed as a guest when I see that.   Read Less
Sail Date July 2013
We planned a trip on the new NCL Breakaway for late July and just returned. I cannot begin to tell you how disappointed I was with the level of service from start to finish on our trip. To begin with I booked online at NCL.com. I called ... Read More
We planned a trip on the new NCL Breakaway for late July and just returned. I cannot begin to tell you how disappointed I was with the level of service from start to finish on our trip. To begin with I booked online at NCL.com. I called NCL a couple times to confirm items and ask about airport transfers. The gentlemen who tried to help me said there must be sold out as the rate for a transfer from La Guardia to Manhatten was coming up at $39m dollars. Yes, you read that correctly. I inquired about a hotel in NYC for the night before our cruise and was quoted $450 which included the $15.00 transfer to the ship on Sunday. I booked a room on Hotwire for $250.00 and stayed at the Michelangelo which is an amazing hotel on 51st Street not far from Times Square. We had to pay for a cab ride to the terminal but saved almost $200.00 from the get-go. Checking on-board was a please after a wait outside sorting out where to drop your bags. Unexpected bonus was they take your ID photo at check-in, rather than on the gangway as many other lines do. Security was efficient and timely. There was quite a contingent of security on-board. Far more than I believe necessary having worked for Princess Cruises in the past. The passenger to crew ratio is terrible and lines everywhere were experienced. The cabin (aft facing balcony on deck 14) was very nice. The layout was odd as the hair dryer was next to the fridge but one makes due. The mini bar was stocked with overpriced items as one would expect but then convenience does cost a bit more if you cannot live without a Pepsi at 2:00am. We removed some items to put fruit in our fridge and were charged for them. I pointed this out to our cabin steward who acknowledge the item but the $25 charge was never corrected. I have to say our cabin steward(ess)was the worst I have encountered in 30+ years of cruising. She spent more time in the passageway on her cell phone than cleaning cabins. Some days she did not stop in until 3:00pm for her morning rounds. If you were in the cabin she would refuse to clean and say just dial 00 when you are ready. This meant another memeber of the crew have to come up to clean our cabin. Room service trays sat in the passageways for up to 15 hours. I watched as crewmember after crewmeber vacuumed and moved around them with no thought of maintaining the ship. This was not only a sanitation issue but a safety one as well. Passengers in wheelchairs and scooters were hard pressed to clear the obstacle course of dishes up and down the passageways. In my experience if the crew does not maintain the passenger areas, they are not maintaining the crew only areas of the ship either. There was little Free Style about this trip. I had booked The Deluxe Romance Package before sailing. The flowers and amenities were excellent. However, when I inquired about dinner reservations at Le Bistro which was included with the package I was told we could only do so on-board and not in advance online as many had. When we made reservations 8:45pm was the earlist seating available and we only had 2 of the 7 nights to choose from. The food was mediocre and I've received better service at Waffle House. The server spent her time chatting with passengers she had met earlier on the voyage, not even bothering to offer coffee with our dessert. When we got up to leave she said we couldnt go yet and asked us to sit back down so she could prepare the check. She was in such a hurry she charged us again for a prepaid dinner. When I inquired at Guest Services they offered to check into it and I provided a copy of the package confirmation letter which I carried with me. I went to Guest Services a second time at which point The Assistant Guest Services Manager spoke to me. He said he would check into it again and took my original confirmation. When I said I had provided one yesterday, he said it should be ok in a few hours and that he would have to check with someone at Le Bistro before a decision could be made. Shows were difficult to get as the showroom is so small. If you did not know to make reservations for the show by the end of the first sea day you could not get a reservation at all. The shows Rock of Ages and Burn the Floor were decent. No award winning enteriners on this ship with the exception of Slam Allen in the Blues venue. We were able to enjoy the waterslides while in port but my friend who is 52, but only 4'11 and 85 pounds could not use the slide that drops you for safety reasons. She was too light and did not have the body weight to create enough momentum to make the high arching turn. I commend NCL on checking each person before they can use the slides to make sure they can do so safely. Burmuda was fabulous. Temps 80-85 with water temps @89. The catamaran snorkel trip was a highlight of our first port day. We were especially glad we took the tour as the guide explained we were there during their 4 day independence day celebration. What this meant is that almost every shop and restuarant on the sland would be closed. This bit of information would have been nice to know before we arrived. The Shore Excusion staff at the dock was lazy and misdirected people multiple times. We made our tour only because we read reviews ahead of time that talked about similar experiences and asked 6-8 different tour operators where to meet to make our particular tour. I took advantage of the laundry special which was not a bad deal. $25.0 for a bag full of clothes. The down side you turn them in Wednesday by 9am to have back by 5pm on Friday. @8pm on Friday after our turndown service still no clothes. I call Guest Services who tracked our laundry down and had it delivered. The service was good with the added touch of being folded into a nice wicker basket. Getting off the ship was a breeze. Customs took our form without looking at it with no passport check at all. We carried our luggage off the ship and were off by 7:45am. Wish we had not been told to schedule flights after 2:00pm as thet made for a long wait at the airport. Overall, this was the single worst cruise experience I have had as a passenger. I could not recommend NCL to my friends or family. When an NCL Cruise Consultant called me today to help book another cruise, I told him of my experiences. He said he has not received a single complaint about the Breakaway. I thanked him for calling and tadvised him that I would not be bookign another NCL cruise. Read Less
Sail Date July 2013
Long lines to board even though I pre registered on computer. No one to direct you once on board. Confused as to where to go. As a solo traveler I opted for a studio cabin. However, a fellow passenger in the room next to me snored the ... Read More
Long lines to board even though I pre registered on computer. No one to direct you once on board. Confused as to where to go. As a solo traveler I opted for a studio cabin. However, a fellow passenger in the room next to me snored the entire trip. Our headboards were connected by a non-sound proof wall. It was as if he was in my room the entire vacation. I did not sleep. I spoke to guest relations - their reply-- get ear plugs. I was so insulted. The woman in the next opposite room had company on several nights, laughing, etc until 2am. I could not sleep. I was told they would try and change my room when we docked in Burmuda but there never followed up to tell that that was impossible. Instead of 4,000 on the ship, they had 4,500 and with bad weather most of the week we were all crammed inside. The closet doors in my studio moved from side to side and unless you held them they slammed. I constantly heard everyones closet doors closing and opening in surrounding rooms throughout the cruise which woke me all the time. By the way, no more than 8 people ever showed up at the studio lounge. Only about a handful of single people on the ship. I was never told that my not leaving a credit card or room card in the wall that the power would go off. When I found out I did not realize that my cell phone was never charging. Also the sheets were only changed maybe twice during the cruise as compared to hotels where they are changed everyday. Bring your own soap, shampoo and conditioner. Just a shampoo and soap dispenser on the shower wall. The shower head had no water power and the head on the shower was huge and awkward to use.Dining Room - As a solo traveler I ate alone. NCL waiters never sat me with anyone and never offered.  I would have like to have joined other travelers. Luckily I knew some married couples from NY and was able to join them on occasion as they had confirmed reservation every night. Otherwise, you had to wait a long time to be seated for dinner. Food was ok. Same menu every evening except they would change or add maybe 4 new items. I had the menu memorized by the end of week.Smoking - Smoking was allowed at all the pool bars which kept me away from them. Other cruises I have taken had areas just for smoking. The pool depth started at 6 feet. You had to hold on to the ledge if you could not swim or tread water. Very few people used the pool areas. you went to the kiddie area of the ship and hung out there. The casino allowed smoking in the entire casino. Once again not in designated areas. To get from the main restaurant to the theater you walked through the casino and felt like you had smoked a pack of cigarettes. The smoke could be smelled on the deck under the casino too and I am sure after a few weeks the smoke smell will spread to more open areas. With 4,500 people on this ship I felt they could easily be a fire. Atrium room - Movies were shown here on the same level as guest relations. Triva, a singing combo played several nights and even the captain and crew gave a question and answer show. However, above the atrium was a bar and bowling alley and hockey puck game. Because of the openness all you ever heard were noisy people and games being played while trying to enjoy the atrium area which only seated maybe 100 or less people. Most people on the ship had to stand to witness any activities going on here. My married friends were on the 5th floor under a nighclub that played music to 1-2am. They were awake all week too . Technicians were sent to their rooms and it was confirmed that the noise was awful. They at least got an onboard credit. The only thing I got was an offer for ear plugs. Bathrooms were plain and not really kept clean. I never saw an attendant or cleaning person for the entire triip The gym was small and separated into 3 rooms. Turned me off I never saw many people using it. I entered an elevator and there was food all over the floor. The elevators were small. Unlike Royal Carribean, you never knew what was on each deck before you got off the elevator you just knew the floor. Royal Carribean even had the day of the week in the elevator and changed it each day. This ship catered to the 30 and under group, kids and families. There were only disco clubs for dancing or the Manhattan Dinner Club had a dance floor while having dinner but few people danced. This is my fourth and last NCL cruise. Bigger is not better. I felt more stressed on this vacation than being at home. There were hidden charges noone expected. Bring your wallet.The only positive thing was some of the entertainment but I suggest staying in NYC for that instead of risking you life on this huge and costly ship. Read Less
Sail Date June 2013
We have cruised many times, on many different cruise lines in the past, and this was by far the most disappointing experience we have ever had. From the minute we stepped onto the Breakaway, we felt we had been mislead. The boat did not ... Read More
We have cruised many times, on many different cruise lines in the past, and this was by far the most disappointing experience we have ever had. From the minute we stepped onto the Breakaway, we felt we had been mislead. The boat did not feel state of the art and new- instead it smelled like smoke from the casino and felt dated. There were no open spaces or promenades like on other ships we've been on (RCCL- Independence of the Seas and Allure of the Seas and Celebrity Eclipse), and people were packed in everywhere. The rooms (we had a spa mini suite) were tiny and the balconies pathetic. There were never lounge chairs available and when we asked cruise staff for assistance we were told it was too bad and there was nothing they could do to help us. They did suggest we get up at 7:30 am to get chairs, but seeing as we were on vacation, we did not want to do that. The food on the boat was disappointing as well. Our first night, we were handed a beeper and told we would have a 45 minutes wait at the main dining room. We went to Ocean Blue the following night ($49 per person up charge) and were so disappointed. Portions were tiny, and we were told we could only have one appetizer or we would be charged more. My husband was told not to order the black sea bass entree because it was really small- we questioned the waitress as to why they would put something on the menu that was too small to be served. My risotto in Ocean Blue was fine, but was no better than the risotto I have the next night in the regular dining room. The lunch buffet at the Garden Cafe was boring and limited, and in general, there was not much food available on the boat throughout the day relative to other cruise ships we have been on. Our cabin steward (Nicole) never came to meet us the entire week we were there, and in general the cruise staff was argumentative instead of helpful and friendly. We have never experienced anything like this before. One standout on this cruise was the entertainment- Rock of Ages was amazing!!! Overall, this was a disappointing cruise for us. Do not go on the Breakaway. You can do much better- there are much nicer ships with better food and nicer cruise staff for the same price. This ship is certainly no bargain! Read Less
Sail Date June 2013
Our family group of 13 sailed out of NYC on June 30. Ages ranged from 19-89.Veteran cruisers to virgin cruisers.All in agreement-first and last NCL cruise. Still reeling after three weeks back. How could we have paid so much and been so ... Read More
Our family group of 13 sailed out of NYC on June 30. Ages ranged from 19-89.Veteran cruisers to virgin cruisers.All in agreement-first and last NCL cruise. Still reeling after three weeks back. How could we have paid so much and been so dissatisfied? We certainly did not expect perfection but we expected a relaxing cruise. First the pros Pros-Best coffee of any cruise we have ever taken -Rachael Vibe Beach Club great! -Niki Nemis Deck 5 room Steward (not ours mind you but other members of our group)Fabulous -Olga Shakers Bar great service -Milk on buffet line ice cold! -Debarkation very smooth Kind of sad those are our pros after spending $$$$$$ to take this cruise! Now for the cons -Guest services (where do they hire these folks-some DMV office?)music too loud cannot hear-and most of the transactions handled here you had better be able to hear -Vibe Beach Club sold out by 1145am You really are not supposed to be boarding before 12n-half of our group got in the other half did not. Believe me you did not want to fend for yourself trying to get a chair. Saw many altercations over chairs. They could have auctioned off chairs by Tues. and made a lot of $ -Manhattan Room Nice room when empty-Extremely noisy. Could not even hear live band over noise. Our party of 13 had ONE waiter. No busboy, no beverage server. Unlike any other DR on any cruise we have ever taken. One drink per dinner. By Wed. we were leaving the DR to go to a bar and get drinks for our table. -Specialty DR reservations once on board FORGET ABOUT IT! We hadn't made dinner reservations prior to cruising. Party of 13, ages 19-89 who plans the week of dining ahead? We were laughed at when inquiring! We offered to split up, we offered cash, we asked why they had empty tables at 530 and yet would not seat us-the reply was they had people coming in at 7pm. Sooo NCL would rather pass up revenue than have us in and fed in an hour and a half. This is how our dining experience went the entire cruise. Freestyle my %&^$#%! -Actually saw our room steward 2 times the entire sailing-ash tray never emptied. -Room service trays sat outside in narrow hallways over two days-We are very familiar with NYC and Bermuda-you will have extra psgrs. (not 2 legged)if that keeps up. -4 days to get our laundry back-still charged -One outlet in room in balcony rooms. -Karaoke (realize for some not a big deal)1 hour hosted by a snarky cruise employee (said he was Simon from South Africa, later found out he says that to get another employee in trouble)Paying cruise psgrs would perform only to be mocked by this man and other (we thought guests)men standing by the stage. Believe it or not they were performers from the show on board Rock of Ages. Apparently NCL lets them hang out in bars in their free time and make fun of guests! -Pool area not adequate for number of guests. Very hard to find space to walk let alone snag a lounge chair. -Gym space very small very crowded not adequate for such a large ship. -Balcony rooms very small. Save your $ get an oceanview family room much larger. As you can see extremely disappointed in our experience with NCL. Very sad considering how long we looked forward to sailing on this ship. The Breakaway should carry 700 fewer psgrs. and 700 more staff. For the most part the staff tried but were terribly understaffed. NCL is missing the boat(bad pun)if they staffed DR with normal staffing they would turn over tables faster and generate more revenue through liquor sales. Instead every day of our cruise was a battle to find a place to eat. If they are having trouble accommodating family groups now, just wait until Thanksgiving and Christmas! Will be contacting Kevin Sheehan (CEO) to voice our displeasure and get some kind of explanation. We did find out the Captain was let go the day we arrived back in NYC so hopefully they are aware there are problems on the Breakaway and NCL had better fix what is broken. Read Less
Sail Date June 2013
My entire family of 12 sailed on the Breakaway in June, we all looked forward to a wonderful time on this overly rated new ship. Embarkation was not too bad in New York, went rather smoothly. Sail away party was also very good at Spice ... Read More
My entire family of 12 sailed on the Breakaway in June, we all looked forward to a wonderful time on this overly rated new ship. Embarkation was not too bad in New York, went rather smoothly. Sail away party was also very good at Spice H20 Well, the ships pools were no bigger than one would have in there own back yard. Not enough pools for 4,000 passengers. The water slides took up too much room and the water that fell from them made it very difficult to walk on the slippery floor. The entertainment in the theater was just ok except for the Rock of Ages Show that was utterly sexually disgusting. Cirque Dreams had a wonderful dinner and show,but of course there was a $29.00 charge and more money for better and closer seating. Our family did enjoy this! The Main dining rooms and the Garden Buffet's Food was not as good as the other 4 cruises that we took on NCL's other ships. They definitely cut back significantly on the quality of their food. Many people would have to go to the fancy restaurants and pay for a decent meal. After paying quite a bit for this particular cruise, I see no reason not to provide passenger with better food in the dining rooms and the buffet area. We had a balcony room for the 3 of us which was very tight and had to walk sideways to get by another person. The only good thing about our cabin was the bathroom was a decent size. All the balconies were so small! I personally wrote a letter to guest relations at NCL which was 3 pages long and they sent me back a short generic letter by e-mail saying that if we sailed with them again that they would provide amenities. I listed in detail of the many complaints that me and my family had and it all fell on deaf ears. I am sick over this horrible cruise and the way NCL has handled this matter. NCL'S all about the $$$ and not much concern about their passengers. Hope they make changes to the New Getaway or else many people, especially New Yorkers and people from New England see all the negative complaints about this ship, they won't sail with them anymore. I will never give up trying to send my message about our horrible experience on the Breakaway!! Very Unhappy in RI   Read Less
Sail Date June 2013
It is a 146000 GT ship and has capacity for 4,000 passengers. Great as a stable and modern ship as it is fast and stable even on rough sea as we returned to New York. We had a group of 26 boarding the ship for a 7 day journey to Bermuda. ... Read More
It is a 146000 GT ship and has capacity for 4,000 passengers. Great as a stable and modern ship as it is fast and stable even on rough sea as we returned to New York. We had a group of 26 boarding the ship for a 7 day journey to Bermuda. The boarding was disorganized as some had to wait for over 1 hour to register, while latecomers did register within 20 minutes. It was a bad first experience. The Manhattan Dining room is beautiful and the food is good. The service needs to be desired when compared with competitive cruise lines. There is a long line up for free style shipping as you have to wait to get seated. The Iron Chef: Geoffrey Zakarian is simply a disappointment to many of us, as it is $49 additional for an ordinary dining experience in the Ocean Blue. The deck 7 is the main floor, but you have to go through a big casino with free smoking; and it is not good for anyone who is allergic to cigarette smoke. The ship is maximizing for restaurants that charge and a spa that charges; and you have to pay $199 to use the state of the art facility throughout the journey. The casino is huge and it is good for anyone who wishes to spend a lot of time there. It is not for those who wish to do a lot of exercise, as there is not even a proper track in any of the floors, and very limited free classes and dance lessons etc. The card room and library are small and the public space is limited, as most of them are used for money making purposes. The new technology is interesting, except that when I purchase a package for wifi, and after you log out, you can accidentally logged into pay as you go, and you are charged for higher charge even though you paid for a package and has unused minutes. There is very limited information about excursions, or the weather or the special events. However, if you like new and enjoy the food at the Garden Cafe on 15th floor, this is a ship for you. The last good comment is the water slides and they are very interesting to be enjoyed in a ship. Read Less
Sail Date May 2013
We booked the Norwegian Breakaway cruise on May 12 because they sold it as an "Inaugural" cruise. They did NO inaugural celebrations at all. They also charged twice the price of the next cruise, but did nothing for it.Their sad ... Read More
We booked the Norwegian Breakaway cruise on May 12 because they sold it as an "Inaugural" cruise. They did NO inaugural celebrations at all. They also charged twice the price of the next cruise, but did nothing for it.Their sad excuse of an "Ice Bar" is really pathetic, it is nothing but a refrigerator. Don't waste your $20 on it!The food is cold, bland and boring in the main restaurants. And the dessert menu never changes. But don't think you can go out for a gelato after dinner, because they close at 5:00pm. What a waste!The staterooms are small, cramped and the storage is lacking. The balcony is extremely small! The bathroom was spacious for a cruise ship, but all the nice things I can say about that. Making reservations for everything is not convenient at all. And if you have to make changes or cancel, they have the nerve to charge you for it. There is no reason for that.They charge so much for excursions... if you have half a brain you can do it on your own (Bermuda). We saved a ton of money doing everything ourselves.NCL has the worst customer service, our letter was completely ignored and we received the usual auto responses in return. We are not happy & will be spending our cruise money on other lines from now on. Read Less
Sail Date May 2013
So this is not my first cruise. It's not even my first Norwegian. My first cruise was Norwegian Majesty to the western caribbean back in 2005. So I went on the Norwegian Star to Bermuda.For some reason we left at the same time out of ... Read More
So this is not my first cruise. It's not even my first Norwegian. My first cruise was Norwegian Majesty to the western caribbean back in 2005. So I went on the Norwegian Star to Bermuda.For some reason we left at the same time out of New York as another ship (Holland America Veendam) and sailed alongside them and (Celebertiy Summit) out of Bayonne New Jersey of course all going to Bermuda all sailing together. Now enough of that now to my experience. First the dining because you go in at any time you want the waiters don't dance around like they do on other lines. You don't have the same waiter every night unless you reserve a table with that waiter. The food oh god the food. Three words [THE FOOD SUCKS] Sometimes you waited so long for your food it was cold when you got it. It was undercooked prepackaged food that I could buy from the gas station. The menu had the same thing every night even in the main dining room and only one special. The Worst dining experience ever. I could probably get better food and service at a McDonald's. Now for the Entertainment good-bad soorta in between I guess it all depends on your taste. Shopping even though the shops on board are tax and duty free I could get any of that cheaper at a Kohl's at home. Now as for the gift shop, If you want something to remember the cruise by then you can get something in their but theirs not much of a selection. Rooms, as for them we got a three person balcony VERY SMALL. Lets just say when the pull out couch was out you had to walk across it to get to the balcony. Now we bought three rooms one balcony and two inside which are super small they have no walking room and are not worth the money we also stayed on deck 11 if you would like to know. Another thing I have to complain about is the pool deck and outside areas. VERY SLIPERY. Why put all this slipper cement stuff or whatever it is instead of the original classic teak wood. if it was wet it wasn't slippery. Steward service was ok and they remembered our names at least. So overall this was the worst cruise I have ever been on. Read Less
Sail Date August 2012
Just arrived back from Bermuda today and could not wait to get on Cruise Critic. Bermuda was lovely, no complaints with that portion of the cruise. I was cruising with my 2 sisters, brother-in-law, and niece and nephew and looking forward ... Read More
Just arrived back from Bermuda today and could not wait to get on Cruise Critic. Bermuda was lovely, no complaints with that portion of the cruise. I was cruising with my 2 sisters, brother-in-law, and niece and nephew and looking forward to this for months. I had sailed with RCCL 5 times previously and was anxious to compare NCL to them -NO COMPARISON!! Royal blows them away. Service was practically nonexistent in the Versailles dining room. We didn't even know who our waiter was half the time. Service was exceptionally slow and food was so-so. Ate there a total of twice for lunch and three times for dinner. At our last dinner there the waiter dropped a fork on my b-i-l's new pants and never said a word. He dropped the butter dish on me and again not a word nor apology. Eat at the Aqua dining room instead and ask to sit at Renalyn's table - she was wonderful, atmosphere and service were much improved over the Versailles. The dinner menu was lacking in both dining rooms, however. There was no veal, lamb chops, filet mignon, or shrimp cocktail served for any of the dinners. It seems they skimp so that you will make a reservation in one of the specialty restaurants. The buffet was awful, food was cold, and seemed leftover from the night before. Beverage machines were broken for last 3 days of cruise. The restrooms were filthy, with excrement on the floors and walls (casino and deck 7 near Aqua, no paper towels in some. It seems there are not enough crew members. Our cabin was fine and our room steward Mark was very efficient. Bingo was very disorganized, instead of selling cards as you entered the Spinnaker lounge which would have speeded up the process, you got your seat and then made to stand in a long line to buy your bingo package which I felt was overly expensive ($39 for a package of 3 cards for only 3 games). Also, there were a large group of gay and lesbians on the ship (code name "Friends of Dorothy" This does not bother me per se, but when a 23 year old gay man stalks my 18 year old nephew who told him he was straight, and was told that "you have to at least be bi", that's where my tolerance ends, as it would if a straight man was stalking my niece. Read Less
Sail Date July 2012
Just returned from a very disappointing 7 night cruise to Bermuda on the Norwegian Star. Embarkment was fine, we were on the boat by noon and decided to go to Versailles for lunch instead of the pool buffet. That was our first mistake. ... Read More
Just returned from a very disappointing 7 night cruise to Bermuda on the Norwegian Star. Embarkment was fine, we were on the boat by noon and decided to go to Versailles for lunch instead of the pool buffet. That was our first mistake. We sat there for at least 20 minutes before someone even acknowledged us. Finally someone came over and said he didn't even know who our waiter was but took our order anyway. Never asked if we wanted a drink. After waiting over an hour we received our lunch which was so-so. Dining in the Versailles for dinner was a disaster. We went there our first night and again waited for someone to come over to take our order. The menu was extremely disappointing....bean burrito on the menu for dinner??? The choices just were not what I would expect on a cruise ship. I have cruised Celebrity, Princess, Holland & Royal and this ship is not in their league. We sat there for at least 30 minutes with empty water glasses when my niece finally decided to get the water and fill our glasses, then our waiter finally came over a bit annoyed with my niece. We decided to give Versailles another chance the following evening, but the service did not improve, if anything, it got worse. The staff is not friendly, never once introduced themselves to us, or asked us if we would like a cocktail from the bar or even soda. We tried the Aqua dining room our 3rd night hoping it would be better than Versailles. Even though the atmosphere isn't that nice in Aqua, the service was 100 times better! Our waitress was attentive, she introduced herself, asked if we wanted a drink...we were shocked, was this the same boat? She brought our orders out quickly and with a smile. Unlike in the Versailles when the waiter dropped a dish on me and never acknowledged it. The buffet was horrible, from breakfast - dinner. Nothing was fresh, the eggs used for the "fresh" omelets were from a carton! The scrambled eggs were wet and runny. The best item on the breakfast buffet was the french toast. There were some items on the lunch menu that were just not edible, everything was cold and all the vegetables were frozen. I decided to try a burger at the grill...how could you go wrong with a burger? Well I did. It was cold and dried out. The ship was very filthy, the toilets overflowed and water was all over the floor, I almost slipped several times, there were no paper towels, and the smell was enough to make you puke! The pool deck was extremely crowded and you had to get up very early to get a chair, even though reserving of chairs is not allowed, people had towels on them that never showed up all day. The pool itself was very, very small. The floor by the pool was always wet and very slippery. The entertainment was so-so, nothing great. The cruise director was annoying and always shouting but very hard to understand. The female photographer was obnoxious and annoying, hounding you to take a picture. This was the worst cruise I have taken. I received a free cruise for next year on Norwegian that I will not be using. I would rather pay to go on any other ship, than the Star. Read Less
Sail Date July 2012
In June of 2008, along with other family members, I took a cruise on NCL's Majesty to Bermuda. The ventilation ducts in our cabin were very noisy from the time we arrived until the time we disembarked, complaining got us nowhere. At ... Read More
In June of 2008, along with other family members, I took a cruise on NCL's Majesty to Bermuda. The ventilation ducts in our cabin were very noisy from the time we arrived until the time we disembarked, complaining got us nowhere. At the elevator bank/ stairwell closest to our cabins (on deck 6), was a terrible odor of raw sewage, which was present the entire length of the cruise. At the poolside bar where our grandchildren went for sodas, they were regularly ignored until the adults there had been served. I said I would never sail with NCL again. In June of this year,I gave in to other family members and agreed to try again, BIG MISTAKE. NCL ships now dock at "Kings Wharf" in Bermuda, it's the middle of nowhere. One has to walk about 1/2 mile to the bus stop and ferry dock. NCL will tell you they have a "train" type thing that will transport you back and forth, good luck with that. I saw it twice in three days, it carries about 30 folks and services two ships carrying a total of about 3 to 4 thousand passengers, do the math. The closest popular beach is about 1/2 hour ride from the ship, they PACK the buses. FOOD: The buffet is not at all good (breakfast is decent), meals in main dining room area mediocre at best. Wait staff however are very nice.What bothered me the most was the men's room just outside of the buffet area, necessity took me there a number of times. The toilet bowls were stained and the floor around them was wet with what had to be urine. Nice that people stepped in this and then walked back through a dining area, not very sanitary and explains why there have been breakouts of illness on some cruise lines. The men's room on the pool deck, near the ice cream dispensing area, was pretty much the same, ignored and disgusting. If the ship is underway and the sun is out, good luck trying to get a deck chair and a spot in the sun.The pool deck and the deck above it were elbow to elbow with folks.CASINO: Bring your oxygen bottle, place smells like a dirty ashtray, poor ventilation. Gaming table coverings (cloth tops) are worn and dirty. Have never seen such a dingy casino on a cruise ship. Prior to disembarking, my account was paid in full using my credit card, the bill matched my charge slips to the penny. Several days later they attempted to place additional charges on my credit card, I refused to pay them. Suggest you check your bill closely and do save your signed charge slips. We have sailed with a number of cruise lines, in my opinion, NCL is the worst. Aside from the crew staff, I don't have anything good to say about my cruise on the Dawn to Bermuda this past June,or on NCL in general. NEVER AGAIN. Read Less
Sail Date June 2012
Our 09/11/11 - 09/18/11 Bermuda Cruise vacation of last week turned into something of a nightmare. I will suggest up front that anyone wishing reasonable treatment stay away from Continental Airlines (now Continental United, I believe). ... Read More
Our 09/11/11 - 09/18/11 Bermuda Cruise vacation of last week turned into something of a nightmare. I will suggest up front that anyone wishing reasonable treatment stay away from Continental Airlines (now Continental United, I believe). Norwegian Cruise Line was only slightly better, but still nowhere near the Norwegian cruises we took in the 90's. Our old and dear friends, S---T and M----A, were with us on their very first cruise, after retiring. They may never take another! This was our 13th cruise, with 3 Norwegian back in the 90's, so we are not novice cruisers. Day one, the outward flight to Newark, started off badly with the confiscation of my toothpaste - it was too large a tube! I offered to squeeze out half of it and even squeeze some into my mouth to prove it was toothpaste, but Homeland INsecurity took it anyway! Guess I looked dangerous! So I decided to buy another tube on ship after sailing, BUT the ship had sold out long ago and had not restocked! We gargled a lot for 4 or 5 days. The shuttle to the dock was not too bad and only half an hour late, but the check-in process at the dock was NIGHTMARE time! I have seen better organized Mongolian fire drills! When we were in line to be processed (no help, despite the fact that we were "Latitudes" members, having sailed three times on Norwegian), we were rudely informed that the ship would NOT be going to Bermuda due to the weather. So we boarded not knowing where we would sail. The cabin on this shiny new ship (an outside, picture window cabin, not a cheapo), was a sardine can, the smallest cabin we have ever had on a cruise - they are obviously building the new ships for maximum carrying capacity and profit, not passenger comfort. Fortunately, the little Philippine cabin steward turned out to be one of the bright spots on the cruise. The rest of the cruise ship staff, about 80% Philippine, was also fairly cordial and helpful. BUT the new itinerary was NOT good, and the food was the worst we have ever experienced on a cruise ship in 20 years of cruising. First stop was Port Canaveral, FL, a huge parking lot and not much else, unless you took a very expensive excursion many miles inland. It was NOT even worth getting off the boat, a total waste of our time. The 2nd stop was the cruise line's private island, Great Stirrup Cay, with a decent beach and some comfort amenities ashore. This was the ONLY day and stop on the entire cruise which might be considered fun and interesting at all. The last stop on the cruise was the Bahamian island of Nassau, a dirty, run down little town and island which is not worth getting off the ship for, BUT I had to get off and go wandering around the dirty little town for a tube of toothpaste, which I finally found at a scruffy little quick mart, at the exorbitant price of $5.50! The last two days were at sea, getting back to New York, and much of it was bad weather and rough seas. So we had to focus on the food and entertainment, which were decidedly uneven. We had as many really bad meals as we had good ones, and the cost of the specialty restaurants had gone up considerably - the steak restaurant on board was $25/person! Two of our party had a pork dish on the 3rd night which gave them both "Montezuma's Revenge" - what a nice added feature to the cruise from Hell! Drinks had almost doubled in price since our last cruise, with automatic gratuity running to a total of over $8.00/drink, and over $6.00 for a beer! I would say that there was only one night of decent entertainment, and the cruise director, who we heard from often, was an unintelligible Turkish fellow who was much more irritating than informative! Norwegian has slipped markedly since our last cruise on that line, especially in both the quality of meals and passenger comfort. We will take no more of their cruises. Holland America and Celebrity have given us vastly better cruise experiences in recent years. Read Less
Sail Date September 2011
I have always sailed with NCL and each year it gets worse, this last cruise was the last one I will ever sail with NCL, the convenience of port is not even worth it anymore. cruise director, If we really had one, did not do his job. see ... Read More
I have always sailed with NCL and each year it gets worse, this last cruise was the last one I will ever sail with NCL, the convenience of port is not even worth it anymore. cruise director, If we really had one, did not do his job. see bullets below: - soda card purchased, was treated like I was presenting a state welfare card when I went to get soda, used the spray soda only but, when that didn't work used two already opened flat sodas to fill my dixie cup. - paid for the spa $60 each a day for Sea days only, not counting the first or last day but, then they tried to sell me for 7 days however, the first day and last day would not count as it was closed ok, so wouldn't that be a 5 day pass? staff consumed all water, juice & tea ran out, waited 2.5 hours for water finally went to the buffet to get my own. also when you tour they have aromatherapy units and music on but, when you use it, nada. - bed bugs, yes my husband and I were both bit. - not a single towel animal - once in Bermuda asked for directions from google maps as I have always received before to be printed to a nearby destination, I was told "to just take a cab" I said that we were travelling my moped and I was told" I am not into directions" - pool seats were completely "reserved" from 7:30am on, we watched people "reserve" 9 and 10 at a time not once were they told not to, they would put a towel ( where they got them, I don't know, 1 towel per person until you turn it in, could not find towel station until the 6th day) or t shirt, then simply walk away and not come back or better sit in a table behind the chairs and never even use them. - shows were the same old ones for years, newlywed show, perfect couple etc... even the questions were the same. Bollywood was good but, maybe should of had a PG 13 or at the very least some mention to families. - pools were not drained and cleaned consistently the hot tubs either had the babies/toddlers and kids in them or the teenagers who would just sit on the sides, so we did not go in after the first day, people are drinking and sitting in them for hours no exaggerating, no way they are not urinating and then you have the little ones with and without their swimmies. - food was the exact same every day aside from one small area and it was not good in the buffet, the "24 hour" blue lagoon you need to be seated much preferred the other style. used the same batter with the fish as with the chicken so tasted fishy and had to stop getting it since I do not like seafood. - no more latte/cappuccino/espressos included with dinners in the main dining area, you have to pay $2 something then the 18% grat. - in room dining did not pick up dishes timely, I noted food from early evening the night before even when we got breakfast one day from them that afternoon still in the halls, this cruise had quite a few persons with wheelchairs which must of been impossible to go down the narrow hall. This cruise has become nothing more than a booze cruise and is 75% ghetto. the dockyard is also ghetto especially compared to St. Georges where we used to dock no going out at night there for a moped ride and snorkel park, the only "swimming area" now charges $5 to go on, not for the day either, it will close on you to get ready for the night party and then you pay again and I think more money. We are going to try Royal Caribbean as we have been told since day 1 of cruising with NCL that we are crazy as the service and experience is poor compared to Royal. Read Less
Sail Date July 2011
My husband and I took our 4 children (8mos, 2yrs, 8yrs, and 8yrs) on this NCL cruise out of Boston. We live in Vermont so we chose a cruise that we could drive to the embarkation port to save money. I was extremely disappointed ... Read More
My husband and I took our 4 children (8mos, 2yrs, 8yrs, and 8yrs) on this NCL cruise out of Boston. We live in Vermont so we chose a cruise that we could drive to the embarkation port to save money. I was extremely disappointed with the food. The buffets were the same pretty much every day and it was cafeteria type food. Nothing special at all. The two restaraunts that you could go to without paying a cover charge pretty much had the same food that you could find on the buffet. They ran out of lemonade for the kids with 3 days left on the cruise. The adults tried to order lemonade with dinner but we were told that lemonade was just for the kids. The shows were mediocre at best. The 8 year olds did love the kid's club that they offered, so that was pretty much the only high point of the cruise. I know that you typically don't spend a lot of time your cabin during a cruise, but when you have young children, often times you have to. There was very limited TV show choices for children. I would not bring any children that aren't potty trained on an NCL cruise. they were not allowed in any pools, even with swimmy diapers. You can't tell me that the people that sat in the pools all day long didn't urinate in the pools. It was ridiculous. Also, people were reserving deck chairs at 7:30 in the morning, even though you are not allowed to. No staff enforced that rule. Our room attendant didn't bother to get to know us or talk to us. The freestyle concept ended up making you wait for dinner for 30 minutes during peak times. Needless to say, we won't be doing this cruise ever again. Save your money and spend it on another cruise line. Read Less
Sail Date July 2011
We have been on 4 cruises. One of them the same cruise from Boston to Bermuda, but it was on the Norweigan Majesty. This was by far the most expensive cruise and we got so much less for our money. There are only 2 restaurants that you can ... Read More
We have been on 4 cruises. One of them the same cruise from Boston to Bermuda, but it was on the Norweigan Majesty. This was by far the most expensive cruise and we got so much less for our money. There are only 2 restaurants that you can go to without paying a coverage charge (Windows and Garden Room). The food here was great, but you could not make a reservation and they had a hard time accomodating a group of 18. We never sat at one table for a meal! The stateroom was probably one of the biggest disappointment. We had a stateroom for 4. It was a matchbox and really did not accomodate 4 people. Really only 3 people should be assigned in these rooms. There was one bunk on the wall, 2 twin beds and a third trundle bed was pulled out each night in the middle of them so there was no walking room at all in the room. I never would have booked this room if I knew this ahead of time. We have always had one king and 2 wall bunks. There was only enough space for 2 passengers to unpack their clothes at the most! After unpacking we put our luggage in the hall to have it picked up because they've done this on othere cruises. No one picked them up. When we inquired about this we were told there was no room on the ship to store our luggage. Well, there was no where to store them in the cabins either! The entertainment was just okay. But we already knew that from our previous cruise on NCL. There was not midnight buffet and only one area on the ship where you could get food after midnight. All the adult clubs close around midnight. The only club open late is the casino club, but it is for young adults! So while your young adults are enjoying themselves, there is nothing for the older adults to do but sit on the deck! The buffet food was good and there were burgers and fries on the upper deck until suppertime every day. All 18 of us agreed that we will never travel on an NCL ship again. I should note that only 3 of the 18 have never cruised prior to this. They may not even cruise again! The ship was a great disappointment!! Read Less
Sail Date June 2010
My husband and I (both in our 50's) sailed on the Aug.28th Boston to Bermuda cruise. We are not new to cruising but this was our first (and last) Norwegian Cruise Line cruise. We live in the Boston area so I was wooed by the ... Read More
My husband and I (both in our 50's) sailed on the Aug.28th Boston to Bermuda cruise. We are not new to cruising but this was our first (and last) Norwegian Cruise Line cruise. We live in the Boston area so I was wooed by the convenience of leaving from Boston. We were initially taken back by the disorganization at the port but none the less we were on the ship within 45 minutes. We had our welcoming champagne and were feeling very excited about the upcoming week. The ship's public areas are kept well. I had read on this site that Windows was open for lunch on embarkation day and had planned to dine there. We were getting to know the ship and we were trying to get to Windows when two different crew members tried to tell us we needed to go to Raffles if we wanted lunch. I went to a different stair well and found my way back to discover that indeed we could have lunch at Windows. We had a nice peaceful lunch (tilapia was very good). We walked around made dinner reservations for the specialty restaurants and got to our cabin. I was first shocked at how dirty it was. The window to the sliding door was greasy the mirror had not been cleaned and the balcony was the worst. Table was filthy and the glass was so dirty you could not sit and see through it. We always get a balcony cabin because we spend a lot of time there. We have coffee in the morning...snacks and drinks in the late afternoon and sit out before bed. We called and asked to have it cleaned immediately. It was finally done on Wed. afternoon day 5 of the cruise (they sent us chocolate covered strawberries but they were old and we could not eat them). I missed not having the balcony use. We later found food in a draw and someone's clothes. The next morning we returned to Windows for breakfast and dined with 4 other guests. I ordered eggs over easy and received them sunnyside up when I told the waitress she argued with me that that was how they made them. I didn't eat breakfast that day. That evening we went to Champagne Charles for a before dinner drink. There is a wonderful couple that sings from about 5 till 8:30. We had a nice cocktail the gentleman that waited on us was very pleasant and attentive, and were given olives, cheese and toast along with Asian snack mix. However the next evening we returned and the waitress was so rude I could not believe it (I had never been treated so badly by a waitress before). She must be very unhappy with her job...we returned every other night, despite her, because we enjoyed the entertainment. We ate dinner several times in the Garden room...the food was not up to other cruise line food we have had. We dined one night at Shogun...we had loved the Asian restaurant on another cruise ship but we did not find this to be the same quality both in food and service. We looked forward to dinner at Carneys. We both ordered filet it was not as good as we had hoped. I had ordered a salad with tomatoes and onion. There was one small ring of an onion and the tomatoes were not ripe. I left all but one small bite on the plate and the waitress did not inquire about why I did not eat it (very unprofessional for a specialty restaurant. We also had dinner at the French Bistro and found it to the best restaurant on the ship. We returned again on the last night. We love Bermuda and enjoyed our visit there. All and all we found this cruise not to our liking. We were disappointed in the lack of effort the crew displayed. The first day at the pool we witnessed a women slip on water from the hot tub. The wind was bowing water on to the stairs and deck. She clearly hurt her arm and the response from the crew was very slow. They were more concerned in moving one of there yellow cones over than in assisting her. I understand the freestyle concept provides a venue for guests that prefer to dine casual however "cruise casual" should not be a dirty tee shift and cut off jeans. Clearly this was not the right cruise line for us. The cost was within $100 our Solstice cruise last winter so it isn't like we saved a lot of money. I love Bermuda and I will return next year on Celebrity or Holland America. Read Less
Sail Date August 2009
I just got off the Dawn yesterday morning following a 7 day cruise from NYC to Bermuda.  I was with my wife and 3 year old daughter.  I should mention that this was my first cruise and most likely my last thanks to NCL First the ... Read More
I just got off the Dawn yesterday morning following a 7 day cruise from NYC to Bermuda.  I was with my wife and 3 year old daughter.  I should mention that this was my first cruise and most likely my last thanks to NCL First the positive, which really has nothing to do with NCL, Bermuda is beautiful,  great beaches, friendly people, very safe island, and most of all 3 days on the island is 3 less on this horrible ship. 10- Mass chaos getting onto boat.  There was no one to guide me and my family as to where to go once we boarded.  No one to ask, trust me I looked. I tried to ask the reception desk, but wasn't in the mood to wait on a line of about 50 people deep. 9-Got a balcony room that was as small as a walk in closet.  Not completely unexpected, but do not book this for anymore than 2 small people, you'll hate it. 8- need more towels?  need to get your valuables out of your broken safe? Need to get your toilet to flush?  Well just try getting someone to pick up the phone when you call reception!!!  No one picks up EVER!  Un real! Pick up the phone!  Give me some service or choice B, could be, provide me with more than 2 bath towels, provide me with a safe that opens, and please for the love of g-d, give me a toilet that flushes!!! so much to ask?  I don't think so for 3 grand? 7- My safe broke twice, locking me out from my wallet, camera, jewelry, medicine, etc.  There's 40 minutes off my trip waiting for a supervisor to come to the room to open my safe, I'll never get back! 6-Ahh yes, the filthy balcony.  The balcony I paid a major premium for.  Used match sticks, dirt and cigarette ashes.  Had to wear shoes on that one. 5- How did I almost forget the nightly party in the hallways.  About 2 am every night, screaming and yelling from other guests?  Security, please do something?  Nothing like my 3 year old waking me to say, Dad, i'm scared! from the noise!! 4- the food is terrible.  from the awful buffet to the over packed main dining rooms, which if you do decide to go after this review (perhaps you like bad food), make a reservation or expect a nightly 40 minute wait starting at 630 pm 3- wait staff, not a big fan of smiling, or speaking english, really.  very hard to communicate.  If you speak Fillipino, you'll do great. 2-No water pressure in the shower and the number one reason you should never get on the Dawn... THE POOL!  THE 1 POOL!  IT IS SO PACKED, YOU CAN'T MOVE.  IT IS SO LOUD AND THERE IS NO ESCAPING IT, UNLESS YOU WANT TO SIT 3 MILES AWAY FROM THE POOL. YOU LITERALLY HAVE TO SEARCH FOR A LONG LONG TIME (TOOK ME 30 MINUTES ON DAY 2) TO FIND A LOUNGE CHAIR, BECAUSE EVERYONE RESERVES THEIR CHAIR AT THE CRACK OF DAWN, AND THE STAFF DOES NOTHING TO CONTROL IT.  WE HATED THE POOL AND BEING AT SEA FOR 4 FULL DAYS, YOU HAVE NO WHERE ELSE TO GO DURING THE DAY.   PLEASE DO NOT GO ON THIS CRUISE.  I WILL POST THIS REVIEW EVERYWHERE, SO NO ONE ELSE SUFFERS THROUGH THIS AGAIN.   Read Less
Sail Date July 2009
don't be fooled into thinking you will get quality: we took a week long cruise on the Dawn from NYC to Bermuda. our first cruise and most likely our last cruise, especially with NCL  $250/week parking at NYC......yet another ... Read More
don't be fooled into thinking you will get quality: we took a week long cruise on the Dawn from NYC to Bermuda. our first cruise and most likely our last cruise, especially with NCL  $250/week parking at NYC......yet another rip off !  Bermuda is over priced & over rated even with it's beautiful beaches. the bermuda police must do a great job cause the island felt safe without the usual suspects lurking around even in the evening hours.i liked the top 10 list format another poster used, so i will use a similar posting format. 10- from the moment we boarded it was long lines and unorganized. we waited 1 hour on line to book an excursion. we asked for a manager, the woman smiled and ignored our request, she was selling spa packages to people waiting on endless lines and only cared about that.  There was no management present execpt those who were welcoming their own families onto the ship. there was noone to ask for help. even the front help credit desk was100 people deep. 9-found a piece of half eaten cake in the room fridge, the extra $1000 for the balcony was not worth it. the balcony was dirty and the railing had peeling paint and rotted metal under it. the glass was not cleaned in ages. the sliding door required 2 hands and a good lean to move......terrible ! 8- if you need more towels,like we did, be prepared to wait till the next day.  7- the worst food period, even the upcharge (total rip off) restaurants were awful.loaded with salt the buffest was packed with cheap foods. what a disappointment. the menu remained the same in the restaurants all week long, with only 6 entrees to choose from,this forces you to pay for the upcharge restaurants which were a joke too. 6- a 13" old tv in a $3000 room ?   again a disappointment 5- not safe or secure after dark on the outside decks, never saw a uniformed security officer anywhere. this is not safe,especially with the news reporting people missing on these cruises. 4- back to the gross food..     it was the worst , we eached gained 10 lbs from water weight due to the salt !    we maintain a healthier diet and were not enamored by the endless supply of cheap salty food.the awful buffet had long lines, good luck finding a fork and napkin...we had to ask other people if we can take a set off their table....this is ghetto style cruising !!!   the main dining rooms were packed because the ship was over crowded with 30 minute waits.  i was told 3 corporate employees were on board, i saw one man in a wrinkled shirt writing notes on a napkin, turns out he was indeed from corporate....what a joke !    these people should be fired immediately !!! the executive chef walked around like he was someone important, he did not test the temperature or taste a  single item on the entire buffet line. the food was more often then not cold or just warm. 20 minutes for an omlette in the mornings because they had one employee making the omlettes for 300 cruisers, again what a joke !!!but don't worry, if you want powdered eggs , they had plenty in the cafeteria style pans at the buffet.remember we paid $3000+++ for this cruise....all in, it cost over $4500 with excusions.the french restaurant le bistro was the worst and it cost $25+$10 extra per person to dine there. the food director of the ship is french , he needs to go to paris and actually taste real french food, for if he served that garbage to a real french chef, he would be laughed out of paris ! 3- the wait staff or servers were not professional for the most part. this is because you are forced to leave a tip at the end of your cruise regardless of your own opinion....there was no incentive for them to provide quality service. they have a guy who drank too much espresso or red bulls screaming into a microphone,this was the dawn's cruise director. he was annoying by the second day and made us feel like we were on a college party cruise,yet the crowd was mature so yet another ncl misfit. the dance company (especially the 2 russian couples )jean ann ryan was fantastic as was the piano player bernie, the comedian dave & the magician greg. 2- upon entering the aqua restaurant ,we were asked by a manager if he could help us. we asked for a table for 2....he walked outside the glass entrance door and looked inside at us and other guests standing and waiting to be seated....that is the level of service we received. there was one manager in the venetian who was professional, a young woman who should be the head manager.  1- the pool was tiny and packed with as many of the 3000 cruisers who could find an inch of room to stand in it.4 feet deep, this is not a pool, it is a joke !the carnival ship had a giant slide on it which we saw while docked in NYC, the Dawn has No slide or No real pool in reality.....packed liked sardines,loud people laying inches away from one another, you will be searching for a lounge chair everyday. this was truely ghetto and an awful experience.the jacuzzis were not hot and they were over crowded ,as they only have a few for 3000 people ?plan on being charged $150 each if you want to "swim" in their 20 foot long pool adjacent to the gym.DO NOT WASTE YOUR HARD EARNED EARNED MONEY WITH THIS CRUISE LINE !!! 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Sail Date July 2009
THIS IS NO CRACKIN, CRACKERJACK,SMASHING GOOD TIME. MORE LIKE A WASTE OF TIME AND MONEY! LET's be Blunt this cruise stunk. The Sun has set on this ship appropriately named the dawn because it must be hoping the dawn will soon ... Read More
THIS IS NO CRACKIN, CRACKERJACK,SMASHING GOOD TIME. MORE LIKE A WASTE OF TIME AND MONEY! LET's be Blunt this cruise stunk. The Sun has set on this ship appropriately named the dawn because it must be hoping the dawn will soon come, or maybe renamed the NCL DUSK since the sun has went down on this ship a long time ago. CRUISE DIRECTOR— They make the cruise memorable, John was horrible. He even knocked his own ship a few times. WHERE TO START!!! The terminal was chaos no direction people flooding in from every direction, glad I was able to take a train to Grand Central from upstate 21 dollars RT and an 8 dollar taxi to the terminal beats almost $300 to park. Got introduced right from the start to the endless supply of skin drying alcohol based hand sanitizer, started with the initial spray down before getting on the ship. Got FREE glass of champagne upon entrance to the ship. Must have tried to use as a distraction from the mass chaos in the lobby. The lines were deep and all in this small lobby for excursions, restaurants, promotions, customer service. There was no direction and worst of all no visible hospitality staff to assist. THIS WAS A GIANT FREE FOR ALL. One person was working the excursion desk upon entry she was very nice but overwhelmed by the line of so many people finally a second person appeared after I was on line for over a half hour. We were told our room was ready. We had two twins we specifically asked to have them together. Could not find our room steward. We wanted our fridge emptied, I like Ice in the room so I wanted that, most of all I just wanted that cruise type service. The room size was OK, small 13" basic tv no remote. Still no room steward called front desk guess what slow to answer, finally got someone, said they would take care of it. Still did not meet room steward until next afternoon and did not even introduce himself. Never got ICE, never got turn down service, no TOWEL ANIMALS, barely got towels had to call about that too guess took forever to get answer. Never removed any dirty dishes or glassware. We negotiated some of the gratuity at the end with the front desk. FOOD: HORRIBLE!!!! Food was seemed to be the same everynight the menus never seemed to change. Very manufactured not appealing, lacked flavor but very high in salt at least by taste. Breakfast: stunk! Buffet horrible with long lines, powdered eggs one omelet station in each line with only one cook doing 2 omelets at a time. Blue Lagoon was ok more like a mini diner. Lunch: the outdoor BBQ's were ok but if I'm spending the money I did I should get better than hamburgers and hot dogs. You could go to the buffet hall more like a school cafeteria line and have a few more choices and a decent variety. Dinner: They almost force you to go to specialty rest. They are good they have the legendary service you expect to get on a cruise but you pay for it. Monday nite was our anniversary we went to cagneys it was very good but with two drinks and dinner $81. Tex Mex Salsa was excellent worth the money there. The Italian joint was also good but service was very poor which seemed to be a theme for the ship. The main dining rooms horrible service and same menu every night. Blue lagoon, bimini bar, -good for a quick snack. Entertainment- Pub crawl was great had a lot of fun, the shows were good not spectacular, the comedian was great, and so was the improve show. Other than that the entertainment was non-existent after dark any where you went full of young kids if there was. The bars were all ok but all closed early and lacked service and entertainment. Deckside- pool?? WHERE???? Couldn't find it through the sea of 2000 people trying to do the same thing. On the deck -get out early to try and find a lounge chair because everyone else does and staff does nothing about it. So when in Rome do as the Romans RIGHT!!!! Otherwise be prepared to search for some time for a chair. No deck security at all even at night this is not good especially for a ship that has lost people at sea and is full of rowdy adults and teenagers. Biggest positive -BERMUDA was beautiful but expensive but we knew this ahead of time. Do not use cruise excursions you can walk off boat and find many wonderful people that will be willing to assist you with whatever your needs are. Save you nickels and dimes they will take them. Example for $150 you could get access to the big lap pool in the spa as well as the sauna, and whirlpool. Why do I have to pay that much, my gym membership at home for the year costs that much and has all the same stuff. I could probably go on forever about how bad this cruise was and I have many other things but the best I can tell you is unless you get this cruise at a very cheap price. DO NOT TAKE!!!!!!! I didn't listen and I learned the hard way Read Less
Sail Date July 2009
My wife and I took a trip on Norwegian Dawn out of NY for our Honeymoon on May17th to Bermuda. I am sorry to say that other than 2 of the shows we saw onboard Bermuda was the only good part of the trip. I have taken Carnival a number of ... Read More
My wife and I took a trip on Norwegian Dawn out of NY for our Honeymoon on May17th to Bermuda. I am sorry to say that other than 2 of the shows we saw onboard Bermuda was the only good part of the trip. I have taken Carnival a number of times. Most were fantastic , I had one bad trip but I did not expect much for a 7 day cruise for only $299, worse part is, it was much more enjoyable than the Dawn.             Lets start with the food. In the dining room, we had dinner twice, both times we walked out and went to Salsa restaurant and put up the extra money. Once because the food was awful and once because we waited over an hour and still had no meal. We went once for lunch and had a very tough steak. We went twice for breakfast, waited 45 minutes and left one time and had an ok breakfast the next. The food that was served at the buffets was about as bad as I have ever seen anywhere in my life. Have you guys ever heard of refrigeration? The cheese and cold cuts would go out about 11:00 AM and stay out until probably around 4:00 PM with no refrigeration!!!!!!!!!! The cheese was actually dried out and warm. The rest of the food on the hot bar was barely edible. If you are going to depart from New York with allot of New Yorkers on board you should make sure that if you have a place called the New York Deli that it somehow represents a NEW YORK DELI!!! Room temp cold cuts and bread ( not rye bread ) is not a New York Deli, especially all the disgusting hot dogs and sausages floating in dirty disgusting water, dirty water dogs is about all you had that was New York, you even had andoulli sausage which is a Cajun thing. The food we had at Salsa restaurant was amazing every time we went, but with a $1400 ticket for each of us I think it stinks that we had to pay to get good food. I saved the worst food story for last, the room service. I got a grilled cheese sandwich, that was 2 slices of white toast with one slice of a cheese product between the toast.  I got a burger, not bad if I am comparing it to McDonalds. The best was that out of about 12 containers of milk during my stay more than half were sour, once like cottage cheese. So, the only good food I had was at Salsa and in Bermuda, the rest was barely edible and at points sickening , I am surprised the health dept has not done something about your obvious refrigeration problems. P.S. Carnival had a New York Deli also, there was a person behind the counter making hot corned beef and pastrami sandwiches. They also had a free standing pizza counter making fresh pizza 10 times better than whatever it was you guys served.             Lets move to the room stewards. On Carnival I knew the names of my room stewards the first day on the boat and did not have one complaint about them for the entire trip. On the Dawn however, not so good. They never introduced themselves. They actually took dirty wet towels off the floor and folded them back up and put them on the shelf. There was dirty glasses and empty soda cans from the first day until the last day among allot of other garbage.             I found very few people on board spoke good English. That made it very hard to find our way around the boat. You also need allot of work on the way you disembark. I was one of the first people down because I wanted off the boat so bad but I was told to wait in the wrong spot and wound up at the end of the line.             Pretty much everything about your boat and company stinks and I am sure that neither I or anyone I know will ever be on a Norwegian ship again. When we got home we actually took a 2nd honeymoon to Delaware just so we could forget about our horrible exp. on your boat. Read Less
Sail Date May 2009
My Girlfriend, Nikki, and I sailed on May 8th 2009 from Boston to Bermuda. As soon as we boarded the ship we began experiencing problems that began at check in. My credit card would not link with Nikki's room card and her picture ... Read More
My Girlfriend, Nikki, and I sailed on May 8th 2009 from Boston to Bermuda. As soon as we boarded the ship we began experiencing problems that began at check in. My credit card would not link with Nikki's room card and her picture would not show up on the account. We rectified this right away, before heading to our room. Upon entering the room, `we discovered that the beds were not pushed together. I attempted to resolve this by doing it myself, only to find garbage and leftover food under both of the beds as well as under the room chair. We immediately notified the front desk as well as the room steward. During the next two days we ran into even more problems. The air conditioner in our state room was broken, which made the room very uncomfortable. The only linens stocked in our bathroom were two striped beach towels along with a pair of face cloths and a bathmat. As we began to unpack we opened a drawer to find someone else's underwear inside. Disgusted, we again informed the front desk and steward. Later that night, Nikki was showering when she realized that the shower was clogged and barely drained. Because of this, she could not open the shower down without flooding the whole bathroom. The only thing we could do is wait until the water drained as Nikki was stuck inside. During the second day, we experienced a nauseating sewage smell coming from the bathroom that was so potent that we had to leave the room only to return to sleep. Again, the front desk was informed as well as the Hotel Director, Frank. Following these "maintenance" issues, our room was constantly being worked on. The night of the captain's dinner we returned to the room to get ready and found a technician working on the broken air conditioning unit which was spread out across the bed. Nikki, feeling very uncomfortable, was forced to use the fitness facilities to get ready. She had found a dress she liked in the store onboard the ship and purchased it to wear that night. When we were having our pictures taken, the photographer told her that there was a rip in the dress that we hadn't noticed when we purchased it earlier. The next day Nikki went to exchange it with the tags and receipt but when she told the sales associate, he simply didn't care and said the only thing she could do was exchange it for another, which they didn't have any more of. He shrugged his shoulders and walked off, dismissing the issue altogether. The dress was expensive and my girlfriend really liked it so we decided to take it home and find someone to fix the brand new dress with the rip in itIn an attempt to forget the many mishaps that had so far occurred, my girlfriend visited the salon and spa for some stress relief. Like all spas, she was asked to fill out a questionnaire on which she specified a severe allergy to strawberries. When taken in for her treatments, the beautician did not go over the form with her. She had a package of multiple treatments, one of them being a facial. After the facial scrub was removed, the beautician informed Nikki of the product she had used which contained a main ingredient of strawberries! She immediately recognized the symptoms, being an emergency medical technician herself. Her face became red and very itchy. She experienced minor throat irritation which she had to take Benadryl for. She carries an Epi pen in case of exposures and we were both extremely worried that she would need to use it. To emphasize the seriousness of this issue this allergy has the potential to have killed her or caused severe side effects. Most of the day was then spent in anxiety, hoping that the worst had passed. Once the reaction calmed down a bit the spa manager was approached and the situation was addressed with her. She was very helpful and told us the charges would be taken off the bill and also extended us a dinner offer. Again, the front desk about what was informed of the situation.Having reached the limits of our patience, the next morning we spoke to the front office manager in regards to everything that had happened. She took notes of everything and told us she would get back to us shortly. We waited in the room for her to contact us, missing out on the activities we had wanted to participate in. When she called us, she offered us the use of a balcony room as well as a $100 onboard credit, dinner at Cagney's restaurant and a free couples hot stone massage as approved by Frank the Hotel Director. This was generous but did not erase what had happened or give us back the time we had spent chasing around management and trying to solve problems that could have been easily avoided. To add insult to injury, the balcony room that was given to us did not have a key card. In order to access the room, we had to find someone to open it for us. The steward for the balcony room or the manager could not be reached when we wanted to access it, making it more trouble than it was worth. At 2 o'clock we went for the couples hot stone massage, receiving a massage without the use of stones. Once the treatment was over, we asked about the stones only to find that there was a mistake when the massage was scheduled by the front desk. Once again, we brought this up to the attention of the front office manager and the spa manager, both of whom agreed that it was the wrong treatment. After another 2 hours spent going back and forth waiting and talking with management they gave us a 20 minute hot stone massage. The weather that day was the best of the entire week, changing from the windy, rainy and cloudy norm to clear and sunny. The unfortunate part was that we didn't have one chance to spend any time outside.That night I had made reservations for four at Cagney's restaurant which we were told was going to be complimentary, waiving the fee for all four of us and including a bottle of wine. While in our room, we received a call confirming the wrong time for the reservation. We straightened out the time and showed up at the restaurant later that evening. The restaurant was busy and had limited seating. The hostess greeted us and began to show us to a table for two. We informed her that the reservation was supposed to be for four. She said she would have to check while we waited once more. Almost half an hour later, we finally sat for dinner. Dinner was wonderful and the night began to look up. After dinner we went back to the room for the evening only to find an onboard charge summary which was overcharged by $160 dollars. The next morning, during departure I went to the front office to figure out the charges during which time I was referred to several different people, passing the problem from one to the next. It took over an hour to get to the bottom of the issue. We packed our things, desperate to end this trip and wanting to get off the ship before anything else happened!This whole trip was a disaster from the time we checked in to the time we checked out. We spent well over 20 hours dealing with management formally and informally. This was by far the worst vacation we have ever been on in our lives. We were unable to enjoy ourselves because of all the problems we encountered. We ended up leaving the ship with more stress than when we boarded it. After paying so much for a cruise, it is completely unacceptable to experience this kind of treatment do to the lack of staff concern or efficiency. Read Less
Sail Date May 2009
1. Embarkation was smooth and easy but one of us needed a wheelchair from the curb only to be told that you must go inside about 400 feet from the curb to get a wheelchair- figure that one out! 2. Initial room impression was good only to ... Read More
1. Embarkation was smooth and easy but one of us needed a wheelchair from the curb only to be told that you must go inside about 400 feet from the curb to get a wheelchair- figure that one out! 2. Initial room impression was good only to find hair in the sheets and a less-than-clean bathroom. 3. Apparently, "Freestyle" means "nickel and dime" as any time you want to eat somewhere other than the two dining rooms, Aqua and Venetian, you are required to pay a cover charge. Not the worst thing in the world but the food in the Aqua and Venetian were absolutely horrible for dinner leaving us no other option but to pay the cover to eat elsewhere. Unfortunately, once you pay the cover charge you are also subject to paying even more for certain items on the menu. As an example, it was insulting to pay a $20 cover charge for entry to the mexican restaurant. To pay $20 for something like chicken fajitas is horrendous. To pay $20 for entry to Impressions, the Italian restaurant is equally as bad- $20 to get a bowl of pasta- and, frankly, it was the worst plate of pasta imaginable. Someone in our party commented that the food is intentionally bad in the Aqua and Venetian so people will be forced to pay more and east elsewhere. 3. Contacting the front desk or restaurant reservations is the worst. Phone rings and rings until the phone goes dead or you get a fast busy. 4. No enforcement of polices at the pool "Adult-only" Jacuzzis always had young children in it. It seems that no one at any time was looking after enforcing any policies while aboard. 5. Apparently theres not much to do for young adults because at all hours of day and night packs of teenagers who were too young to buy alcohol were walking around with bottles of beer, etc. 6. Almost no scheduled activities aside from "rip-off" bingo and "rip-off" artwork for sale. 7. No food late at night except for Blue Lagoon which is a fast-fried-food area and on two nights there was a 45 minute wait to sit and even for takeout. Imagine being on a cruise and not being able to go somewhere and get something to eat without waiting an hour. 8. Internet access was awful slow. 9. Overall, only a small handful of wait staff smiled and were friendly, the rest seemed cold without any desire to get what you want or assist in any way. "obnoxious" is a great description for the majority of staff. 10. Excursions in Bermuda didn't even include Scuba diving for people who were certified, only the Discover Scuba for beginners. Overall, the worst cruise I've taken. Dirty rooms, poor service, few activities. If you want to go on a cruise, get drunk and let your teenagers stay out all night the Dawn is for you. If you want something with the slightest amount of class and good service go elsewhere. Read Less
Sail Date August 2008
This review may be lengthy, but I wanted to warn people off this ship before they waste their hard earned money. My wife and I sailed on the NCL Dawn from New York to Bermuda on August 3, 2008 and returned August 10, 2008 along with ... Read More
This review may be lengthy, but I wanted to warn people off this ship before they waste their hard earned money. My wife and I sailed on the NCL Dawn from New York to Bermuda on August 3, 2008 and returned August 10, 2008 along with eight of our cousins. We had a balcony cabin on Deck 8. Our cousins booked 3 cabins with windows on Deck 9. Our ages range from 15 to 57. EMBARKATION: Our cousins arrived at the pier at 12 noon and flew right through the boarding process. My wife and I arrived at 1 PM and were greeted by a line that spanned the length of the Passenger Ship Terminal. There was one line for two ships, the NCL Dawn and the NCL Spirit. There were no porters or luggage carts to help with the luggage until you reached the main entrance to the terminal which took about 45 minutes. Once inside the terminal our ID and boarding pass was checked and our carry-ons were scanned. This went very smoothly. The next line was to arrange for our on-board credit and to obtain our key cards. This line took about another ½ hour. We boarded the ship at 2:30 PM. We were not offered any welcoming champagne although other people were walking around with a glass in each hand. Asked how to get to our cabin so we could drop off our carry-ons we were told the cabins were not ready. An announcement was made around 3:15 PM that the cabins were ready. CABINS: The cabin was of adequate size with enough storage space for the two of us. We got a cabin with a balcony because I am a smoker and my wife isn't. The balcony was well worth the additional cost. The room was kept very clean by our room stewards, but the balcony area was totally ignored. Every morning I had to clean the balcony myself, i.e., empty the ash tray, wipe down the table and chairs, etc. I left a napkin on the balcony that I used to clean up on the first morning and the same napkin was still there on the last day. CABIN STEWARDS: As stated above, the stewards kept the room very clean but ignored the balcony. Neither steward introduced themselves and till today we do not know their names. On the first night, the steward handed me two pieces of candy and a bingo card in the hallway and said goodnight. This was repeated a couple of times. On other nights, we would return to our cabin and find the bed beautifully turned down with chocolates on the pillow and animals crafted out of towels on the bed. DINING: What can I say. Unless you want to pay extra for dinner every night, do not expect much. We ate breakfast at the buffet every day except one. The breakfast offerings at the buffet were diverse and the quality was good. If you want eggs, an omelet or waffles, expect to wait on a long line. One morning we went to the Venetian for the longest breakfast ever. The waiter kept disappearing for 15 to 20 minutes at a time. Coffee cups were never refilled. I ordered Eggs Benedict and they were served dried out and cold. Breakfast took almost 2 hours to complete. Dinner was an experience. The first night we ate in the Venetian (free). The waiter was totally disinterested in what he was doing. Once again he would disappear for long periods of time. Three of us ordered steaks. The steaks were about 1/4 inch thick, overcooked and dried out. We asked for A-1 Steak Sauce in the hope of salvaging the meal. We were give HP sauce which did nothing to help. Dinner took about 2 hours. This scenario was repeated the only other time we ate at the Venetian. The other free restaurant on board is Aqua. The wait staff at Aqua was much more attentive and friendly with the exception of the drink server. One night 5 of us arrived and were seated at our table. We asked to order drinks while we waited for the rest of our party. We were told by the drink server that we would have to wait for the rest of our party because she did not want to walk back and forth with separate drink orders. When we told her we did not want to wait, she said she would not take our drink order until the entire party was seated. I called over the waiter and requested the drink server be removed from our table. He immediately took care of the situation. The quality of food was a little better than at the Venetian. This could be because the food was served hot. The lobster was overcooked and you only got drawn butter if you requested it. If you are going to eat in a free restaurant, eat at Aqua. We tried 3 of the added charge restaurants. The first one we ate at was Tappanayaki, the Japanese restaurant located inside Bamboo. This restaurant carried a $25/head charge. Once we were seated, we were told we had exactly 1 hour 15 minutes to complete our dinner. If we did not finish in the allotted time, we would have to carry our plates out to the Bamboo to complete our dinner. It seems strange that we would be given a time limit to eat in a much as we had just spent $250 plus drinks for the privilege of eating here. The food was just OK. I ordered the steak and shrimp combo. The shrimp was delicious but the steak was overcooked. We were continually offered more fried rice as a way of filling us up because the portions were small. The Italian restaurant, Impressions, was good. This restaurant carried a $10/head cover charge. With the exception of having to ask for plates so we could eat the antipasto they had on the table, the service was very good. Food was served promptly and hot. This was well worth the extra 10 bucks. On the last night we ate at Cagney's Steakhouse. This carried a $20/head cover charge. If you ordered things like lobster or crab legs an additional $10 per item was added to the cover. We made a reservation for 5:45 hoping to beat the crowd but the restaurant was packed. Service was good and the staff was very attentive. I ordered a porterhouse steak medium rare and it was delicious. When I asked the waiter why I could not get a steak like that in the free restaurants, he said it was because they wanted you to pay extra for quality food. ENTERTAINMENT: The entertainment on the ship was OK. The shows in the Stardust was varied. The comedian was funny, the magician was run of the mill. The main feature was the Jean Ray Ann Troupe. The dancing and costumes were good, the singing was bad. Every night in the Stardust you were attacked by cruise staff members trying to sell you raffle tickets. The entertainment in the lounges was basically the same every night with the entertainers rotating venues. If you were not into karaoke, all entertainment ended at 11:30 PM. PORTS OF CALL: Kings Wharf (Royal Naval Dockyard): King's Wharf was very nice. It is basically a shopping area with a small beach and a couple of restaurants and bars. This port is very conveniently located. You can buy a three day, $28 transportation pass and come and go as you please. St Georges is only a 20 minute ferry ride from King's Wharf while Hamilton is only a 25 minute ride. We took the ferry into Hamilton twice in the same day. We also took a bus to Horseshoe Bay and spent a beautiful day on the beach. It should be noted that if you want to see any of the tourist attractions go early. Most attractions close for the day between 2 and 4 PM. Hamilton: We spent time in Hamilton while we were docked at King's Wharf so we decided to go to St. Georges. This day was a complete nightmare. You get 8 hours from the time the ship anchors until the time it leaves for home. The ship anchors out in the ocean as it is too large for the dock in Hamilton. We went down to get the tender to Hamilton. We waited 35 minutes before we were loaded onto a life boat that was used for a tender. The life boat was hot and smelled of the exhaust fumes. It took another 25 minutes to reach the dock in Hamilton. We went to the bus terminal and enjoyed the 50 minute ride into St. Georges. After an enjoyable 3 hours in St. Georges, we returned to the bus stop for the trip back to Hamilton. We were told the last tender was at 4 PM. We tried to beat the crowd back to the ship and arrived at the tender area at 3 PM. By this time there was about 500 people ahead of us on line for the tender. We were told by someone on line that they were there for 45 minutes without seeing a tender arrive. We asked a NCL staff member how long the wait would be and he said they were having trouble getting the tenders in because of sea traffic. He also said a ferry boat was coming in due to the large crowd. We finally got on the ferry after an hour wait. We were told by a ferry worker that this takes place every week From my perch on the upper deck of the ferry, I heard a count of over 500 people crammed onto the ferry. After the 25 minute ride back to the ship it took another half hour to get off the ferry. We finally arrived at the elevator on the ship at 5:02 PM, two hours after we got on line for the tender. When we went to complain at the reception desk we were told there was nothing that can be done and this was an unusual occurrence. When we told her the ferry employee said this happens every week she basically called us liars. CONCLUSION: If you want to have an enjoyable cruise, avoid this ship at all cost. Freestyle sailing means NCL is free to charge you extra for services you would normally get for free, i.e., a decent meal, courteous service, etc. Three out of the eight hours we were anchored in Hamilton were spent using the tender. When you complain, you are insulted. The restaurant staff in the Venetian is extremely slow and disinterested. If you ask for something you get a nasty look. Our cousin bought a watch in the gift shop that needed a couple of links removed. When she went to pick it up the crystal was smashed. When she asked for a refund she was told "We are here to make money, not issue refunds". If you want to purchase a photo you must buy an 8" x 10" photo at $25 each in order to earn the right to buy a 5" x 7" copy of the same photo. If you are not into karaoke, the only entertainment option after 11:30 PM is to go to the casino. This was my seventh cruise and the worst cruise I have ever been on. Read Less
Sail Date August 2008
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