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Sail Date: October 2018
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated ... Read More
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated the event. Many of the officers came to introduce themselves, and handed out their business cards to be used in the event you needed assistance.After we went on a well organized room crawl, some of us got together and had a slot pull in the casino. We had so much fun that we had 2 more more slot pulls during the cruise. Although we did not win a big jackpot, the casino was very supportive and gave us a couple of bottles of champagne to use for prizes. I met some really nice people! In my opinion I think that Ravi was the best bartender on the ship. You can find him in the Brewhouse. If you’re really lucky, JR will be playing a piano that night. Don’t miss the Brat Pack or Choir of Man. Such fabulous shows! Read Less
Sail Date: October 2018
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours ... Read More
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours due to weather conditions. Stayed in the port of Bermuda for two and a half days .The glass bottom boat tour was fun and very informative. Also included a free drink which was very nice. There was always something to do on the ship during at sea days. Room service foods also very good . The casino was a very nice size and had a good variety of slots and table games. Also the slot attendants very helpful. I also liked the jade players club where you can earn rewards. Guess services also very helpful. Overall the Norwegian escape is a excellent trip and i can't wait sail with Norwegian cruise line again. Read Less
Sail Date: October 2018
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room ... Read More
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room is spotless every day. That is unforgettable for me. The food and services were out of this world. Ms. Mary Grace Siping will go around every morning during breakfast with smile and "Hello" to costumers. Participated and enjoyed the dancing class on deck 6, the music, Deal or no deal. To top it up for me was the Unlimited drinks and specialty food. I added 5 pound getting of the boat after 7 days full of fun. The pictures on my Facebook wall has attracted many comments and likes. My friend loves the picture and already planning another with my friends vacation next year. I am using this opportunity to thank all the 'CREW MEMBERS. You are a great team. Gracias!!!!!!!! Read Less
Sail Date: October 2018
My wife and I have taken over 20 cruises, with 6 times on the NCL Breakaway and 3 times on the NCL Gem. And this was our second time on the NCL Escape so we knew what the facilities and service should be. We were not disappointed. First ... Read More
My wife and I have taken over 20 cruises, with 6 times on the NCL Breakaway and 3 times on the NCL Gem. And this was our second time on the NCL Escape so we knew what the facilities and service should be. We were not disappointed. First let me explain that my wife is a travel agent and was on this cruise as a training exercise offered by NCL to learn of the new offerings coming in the future (ships, locations, prices). This gave her a great price but left us without extra perks and room choice. We bought into the additional dining plan because I just couldn't imagine being so close to Moderno and not sitting in (we booked it twice). We also tried Teppanyaki for the first time and were both impressed with the amount and quality of the food. Taste and Savor and O'Sheehan's were exactly as expected from previous sittings. Let me also say this, I give you 3 strikes and then you are out. Several years ago the Manhattan Room struck out and is off my list. The training seminar had scheduled a group dinner for the last night in the Manhattan Room so I went along with the program not expecting much. Some people may expect that a group like this would get special attention, 30 + travel agents with the local district manager in charge, no so. They had a full room of people to take care of not just us but that's right. We were jammed in a little too tight at the tables and some services were skipped. The dinner was scheduled early when there is a lot of noise, kids & babies you know. The 3 main dining rooms offer the exact same menu from the same kitchen so I usually prefer to use Taste or Savor. And we had a great time at the Halloween Party & costume competition. Some advice for all: there are times you may be approached by the staff to resolve a problem with your actions, be sure not to argue or become belligerent just listen and respond appropriately. There was a group of 5 people put-off the ship in Bermuda, no refund, no further travel plans, on their own. Not for breaking the "no-smoking on the balcony safety rule" but for creating an issue with the staff I love to cruise, I go to "PARTY", I research the trip before booking, I use a travel agent (she told me I had to), and I tip with cash. I am booked on the NCL Gem in March and I can't wait. Read Less
Sail Date: October 2018
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary ... Read More
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary dinner at the Haven restaurant, the wait staff were outstanding, they helped me surprise my wife when I gave her a ring. They came out with a cake and a martini glass filled with m@ms to hide the ring and sang let me call you sweetheart. I was happy to say that my wife was surprised and was in tears. This was our 3rd cruise with ncl , And everytime it just gets better and better. We will most definitely be back agin. And will be in the haven agin. Also a very special shout out to Patrick,Chis,and Jackie for always helping with all of questions Read Less
1 Helpful Vote
Sail Date: October 2018
This is my 4th time sailing with Norwegian, this is by far the prettiest boat I’ve been on. I went with my husband it was our first time traveling to Bermuda. Our cabin was gorgeous and bigger than i expected we booked an ocean view ... Read More
This is my 4th time sailing with Norwegian, this is by far the prettiest boat I’ve been on. I went with my husband it was our first time traveling to Bermuda. Our cabin was gorgeous and bigger than i expected we booked an ocean view in the 5th floor, we had lots of space for us two even got a separate little livin room area with a sofa and 2nd tv! Plenty of restaurants and things to do on the boat if your okay with paying extra which kinda sucks. We skipped out on a few activities due to all the extra costs. Many shows are reservations only so I suggest reserving shows and dinner in advance online to save yourself time and the possibility of shows being full which they do. Tip plan your days as soon as you get the freestyle, many events overlap so pick what you really want to do and set your timers to avoid disappointment. Really big boat lots of people things get full quick. Unfortunately this trip was cut short and we arrived to Bermuda at 6pm instead of the usual 8am which really messed up some plans, and only gave us one full day of exploring. Bermuda is gorgeous, though it was windy and rained on a off, the sun peaked out every so often. Horseshoe bay is definitely a must see just don’t book through Norwegian take the 7 dollar mini bus right at the end of the pier. Made the mistake of paying 90 with Norwegian for 2 hrs at the beach than 14 roundtrip for however long i wanted. The Bermuda Triangle Cruise was lots of fun also. If you walk up the pier past the bone fish bar there’s an little spot with benches and free WiFi. Number one thing on this boat is The staff. They are amazing I have never had as many friendly and welcoming staff on a boat. Savor dinning room is a must ask to be seated with Santiago he is the funniest most caring guy you’ll meet. He treated us and all his guest like family. Really took care of us and went above and beyond. Read Less
Sail Date: October 2018
I was told that NCL was a great Cruise line and I would like it for the Freestyle type ship. I LOVED it. My fiance and I had a wonderful time. The staff was so friendly and polite and always willing to help. They remembered us by name ... Read More
I was told that NCL was a great Cruise line and I would like it for the Freestyle type ship. I LOVED it. My fiance and I had a wonderful time. The staff was so friendly and polite and always willing to help. They remembered us by name which to me is a miracle with all of the people on board. The ship itself was so beautiful and clean. The cabin was great. We did 3 specialty dining nights and everyone of them were amazing. Moderno the Brazillian Restaurant was by far our favorite though. The Levity Comedy Group was by far the best Ive seen, they had us laughing for days.. The shows on board were out of this world. We had a blast watching the Cruise director and her staff entertain the guests. The public restrooms were always spotless. The spa was amazing also. I would highly recommend this ship and NCL for that matter!! Read Less
Sail Date: October 2018
Wanted to visit Bermuda for years and finally decided Norwegian was the way to go. We have been on other cruise lines, on the recommendation of our son, we choose Norwegian. Found the ship was beautiful and not hard to find your way ... Read More
Wanted to visit Bermuda for years and finally decided Norwegian was the way to go. We have been on other cruise lines, on the recommendation of our son, we choose Norwegian. Found the ship was beautiful and not hard to find your way throughout the ship. Freestyle dining was wonderful. Elegant dining available or cafeteria dining if you wish. The Manhattan room had live music and a dance floor, food was wonderful.O'sheehan's Irish Pub had delicious hot wings and reuben sandwiches !!Dress is smart cruise attire or comfortable depending on your dining option, Enjoyed the entertainment in the atrium at night and through the day. After Midnight was a great show. The entire staff was friendly and accomodating. Port in Bermuda was beautiful and clean. Shore excursions available from the ship or right at the pier. Room was roomy enough for 2 and bed was so comfortable. .We would travel Norwegian again for sure !! Read Less
1 Helpful Vote
Sail Date: October 2018
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The ... Read More
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The biggest attraction to NCL is the Free Style Dining; not to mention that the Customer Service on NCL, throughout the various ranks of Employees is exceptional. Furthermore, the food choices are delightful and the Shows are spectacular. We like crusing NCL so much, that we purchased 4 CruiseNext Deposits on this cruise. 2 = Our favourite NCL Hero on this Cruise was Manuel Santos – Assistant Maitre’D in the Manhattan Dining Room, which we had Dinner 6 out of the 7 nights. From the very 1st night that we dined in the Manhattan Room, we had the pleasure of being served by Manuel & his great Team. We always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “above & beyod” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Opportunity for NCL to Improve with the following items/areas: 1. Have a notice at the Manager’s Desk of the Internet Café alerting all users that the Printer connected to the Computer Stations in the Internet Station will be disabled after 11:00 p.m. every evening. Therefore if you need to print any documents, make sure that you do so before 11:00 p.m. On the last evening of this Cruise, I went to the Internet Café at 11:30 p.m., so as to be able to print my Air Flight Boarding Passes, but was unsuccessful. I did send the documents to print, but nothing was coming out of the Printer. I did approach Guest Services at least 4 times to get this matter resolved, but on my last visit, Juan spoke to the Internet Café Manager = Robert (who was definitely not a happy camper in being disturbed this late, to deal with what was an important matter to me). Robert was rude in his tone of voice and he told Juan that the Printer is disabled after 11:00 p.m. I did ask Juan if it would be possible to send my Boarding Pass to one of the Guest Services Team Members, so as to have my Boarding Pass printed, but Juan said that no one in Guest Services had access to Internet!! I did visit the Internet Café in the morning, before getting off the ship to see if the Printer was connected, but no such luck. 2. After we disembarked off the ship at around 9:00 a.m. (Red Tag), it would be helpful to easily locate our baggage if there was a colour coded flag (red in our case) flying at each of the baggage drop off points. 3. After we disembarked off the ship at around 9:00 a.m. (Red Tag), and picked up our baggage, it would make our journey back home more bearable, if there were more US Customs Officers on duty. Only 5 (or 31.25%) of the total 16 Customs Stations were operational, whilst we were waiting in line to clear Customs. Surely for a ship of this size carrying almost 5000 Passengers, one would want to clear out all these passengers in a timely manner! 4. Regarding the operations of O’Sheenan's 24/7 Restaurant, I would like to hear the reason for the undeclared change in policy of not being allowed to take our food from this Restaurant. I had no trouble taking out food from the O’Sheenans when I travelled on the EPIC & STAR in 2016. The Maitre’D on duty would not give me a reason, other that the Policy had changed and he said that he would guide me to a table to order food. Surely there is a bigger problem/challenge of monitoring the food being taken out of the Garden Café to all different places of the ship! This change in Policy does not line up with NCL’s mantra of FREE STYLE DINING!!!! When I eat out at Restaurants and I have left overs, I’m allowed to take home the left overs for the meal that I paid for. 5. Regarding the size of spoons available at the Garden Cafe, I’m puzzled that for eating Cereal, as well as ice-cream the offered size of spoon is that of a serving-spoon. I am accustomed to eating my cereal with a table-spoon, and ice-cream with a teaspoon. As such, it would be nice if you would have a canister/basket with both table-spoons & teaspoons readily available. When I ate in the Garden Café in the morning & at lunch time, I would always have to request for a teaspoon & then have to wait while the server would go back into the kitchen area to get me my teaspoon. 6. I’m puzzled that on Day-7 that the only alert regarding the need to turn our clocks back one hour, occurred as a TIP OF THE DAY in the Day-7 edition of the FREESTYLE DAILY. I think that one needs to make a bigger deal of this matter, along the lines of the efforts made when we had to turn our clocks forward one hour for Day-3. In the Day-2 edition of the FREESTYLE DAILY, the need to change our clocks forward occurred as a TIP OF THE DAY. In addition, we received a coloured alert tag in our Cabin to highlight that we were entering a different time-zone that mandated a change in our clocks. Furthermore there were announcements made of the PA regarding a change in time. 7. NCL needs to up its’ game regarding the Lattitudes Repeaters Party. Surely with all the amazing food available on the NCL-ESCAPE, one could certainly provide a great selection of snacks & not just Cheese & Crackers. On Carnival, they have a Trivial Pursuit set of games pertaining to the Carnival Fleet, with token prizes for the winners. 8. When I booked this Cruise I was under the impression that we were going to be docked in Bermuda for 3 full days. Sadly, we docked at 6:00 p.m. on Day-1 & set sail for new York at 3:00 p.m. on Day-3. Due to a medical emergency on our ship, the Captain cruised at the maximum 24Knots speed, so as to get us into Bermuda over 24 hours earlier than the expected time, so I'm not quite sure why NCL does not plan to allow us to spend more time in Bermuda. I know that a lot of passengers were disappointed with being somewhat short changed!e always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “Above & Beyond” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Read Less
Sail Date: October 2018
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and ... Read More
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and we were there for parts of three days. So it was a more restful itinerary than others where you are in a different port every day. Bermuda was beautiful with pink sand beaches and lovely people. No hustle no hassle compared to some Caribbean Islands. You can rent scooters and travel the island. St Georges is a UNESCO site and is a charming seaside village that you can walk around and see forts and visit lovely beaches. The weather rained a little but cleared up most of the time. I would visit Bermuda again and spend more time. Hats off to NCL for a great ship and a wonderful itinerary. Read Less
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