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Sail Date: July 2018
I went on this cruise with my wife and two children (3yo and 5yo) with many of her family members to celebrate my in laws 50th wedding anniversary. This was my first time sailing with Norwegian. I have been on several other cruises with ... Read More
I went on this cruise with my wife and two children (3yo and 5yo) with many of her family members to celebrate my in laws 50th wedding anniversary. This was my first time sailing with Norwegian. I have been on several other cruises with Carnival, Disney and Royal Caribbean. The good about this ship/experience: There is plenty of variety in terms of things to do, notably restaurants and bars/lounges. Many are "extra," but the food was overall very good in all the ones we tried. The food was comparable to other cruises I have tried. The ship is very clean. The kids/youth services are excellent, better in my opinion than what I saw on the Disney cruise we took in Oct. My kids had a blast. The not so good: The ship feels VERY overcrowded. I felt like most of the ship was staterooms. There is as much pool/common space as other ships I have been on but way more people. This adds to the feeling of being overrun at times, especially in the pool areas, and especially during sailing days; also, while the service is good and friendly, there is lacking that extra bit of customer service I have experienced on other cruises I have been on. No one was ever rude or anything, but seldom did anyone do anything extraordinary either. Also felt like I was always trying to be upsold (restaurants, water, photos, etc), but no more than all the other cruises I suppose. In summary: Great big beautiful, clean ship; great amenities; excellent youth services/staff; crowded, crowded, crowded; dining service good not great. Read Less
Sail Date: June 2018
First time cruiser and not knowing what to expect, I found this Norwegian Escape to be mostly enjoyable (overall). The crew are all friendly and accommodating and I never saw any crew member no smiling.The ship is very large and there are ... Read More
First time cruiser and not knowing what to expect, I found this Norwegian Escape to be mostly enjoyable (overall). The crew are all friendly and accommodating and I never saw any crew member no smiling.The ship is very large and there are numerous activities available on board from zip lines to water tube slides, to basketball courts. Plenty of activities for all ages. Numerous bars and lounges to choose from along with main dining rooms and specialty dining. The food was good and drinks flow all hours. With all that being said I did find some areas that could use improvement. I think that if there are 3 dining rooms, they should serve different choices and you should be able to make a reservation instead of having to wait 45 minutes to be seated. I also think that the "pool" area is the main attraction on board the pool itself should be bigger than it is. I also think that small/young children should not be allowed (yes, there are signs that say adults only, not really enforced) . I also think that you should be able to sit at a bar/lounge and order appetizers. The elevators need improvement to be more efficient. After weighing pros and cons I did enjoy the trip as I understand nothing is ever really perfect, but it was enjoyable....get the beverage package Read Less
Sail Date: June 2018
Never cruises on NCL- the upgraded dining and beverage package sold the 8 of us. Cruises out of NYC to Bermuda- ship is very nice- all bars, restaurants casino etc are centrally located between 2 Decks which is very convenient. Wvhad a ... Read More
Never cruises on NCL- the upgraded dining and beverage package sold the 8 of us. Cruises out of NYC to Bermuda- ship is very nice- all bars, restaurants casino etc are centrally located between 2 Decks which is very convenient. Wvhad a mini suite on Deck 14, our kids had outside cabins with balconies-rooms were very nice-beds we’re very comfortable.Embarkation was very smooth took about an hour from entrance to terminal to first drink at the bar at H2O- in the adult pool area. Disembarkation was a nightmare- Not enough elevators, and after waiting a 1/2 hour and still not getting an empty elevator- we jumped our 50#luggage down 7 flights of stairs to the area to leave the boat...TOTALLY UNACCEPTABLE! NCL you could do better! Two things that you need...the upgraded dining package and the upgraded beverage package. We had a 4 nite dining upgrade, which offered a number if good restaurants like Cagneys, Moderna, La Cucina and Tappenyaki. Food was generally good to very good in these places..One nite we ate in the Manhattan Room which is part of the NCL regular dining package. Slow service, very small portions,bland food...eat at any other venue than the dining rooms- a waste of time! The beverage package is excellent-unlimited alcoholic drinks with a naxcost of $15 per drink- inclusive if all frozen drinks like pinas and mudslides. If a liquor is more than $15, you pay the difference(I like Hendricks Gin) which cost me $1.00- in a weeks cruise that was the only liquor I paid extra for(Tito’s,Bombay-Tanqueray,Veefeater etc) were no charge.The barstaff is excellent-look for Lilli or Vinny by the Adult pool- H2O- great servers, drop them some extra cash- you won’t be sorry or thirsty!(Tell them Greg from the 6/24 cruise sent you) Entertainment was so-so.. the adult comedian at 11pm provided a few laughs- the Howling at the Moon was disappointing- expected it would be more fun. Bars are plentiful- each offers something special including a brew pub with 24 bees on tap-Jimmy Buffett Margaritaville and many others all over. Casino was large and didn’t seem over smoky-The staff from the housekeeping to the dining and pool areas are very friendly and helpful. The ship is large and very stable! Some negatives that NCL should address- they have a kiddie pool and a adult pool- enforce those rules! We saw many kids under 10 inand around the pool including the Adult Jacuzzis- every day we saw little tykes sitting in the hot tubs with little kids- which shut out adults who wanted to use them. Changeup the music at the pool- mist mornings there was no music until 11- and you’d get an hour if Jimmy Buffett tunes- then a band till 2- than 2 hours of Hip Hop- Urban and Latino music! The average age at the adult pool was about 45-55, certainly not the demographics for Hip Hop- no 60’s,70’s,80’s or 90’s tunes at all during our week.The scene was the same at the White Hot-fayglo party on Fri nite 1030pm fir adults only... tons of kids between 12-18-even though thee was a similar party at 830 for them- again no enforcement from NCL. The music they played was over 1 hour straight of Techno songs- again the average age of the crowd was similar to the adult pool..we had 6 young adults with us26-31 and they were bored stiff by the choice of music - again no songs from the 60’s to 2000’s... bad move NCL Read Less
Sail Date: June 2018
My husband and I really enjoyed our cruise on the Norwegian Escape and would go again. Stateroom attendant was very nice and accommodating. Loved having service twice a day. Towel animals made us smile. Our balcony stateroom was ... Read More
My husband and I really enjoyed our cruise on the Norwegian Escape and would go again. Stateroom attendant was very nice and accommodating. Loved having service twice a day. Towel animals made us smile. Our balcony stateroom was excellent. Very comfortable. Food was delicious all over the ship with few exceptions. We did not feel the need to visit specialty restaurants except for one, Jimmy Buffett’s Margaritaville, which we really enjoyed. It is uncomfortable as a passenger to see so much food waste, so I think the buffet offerings could be scaled back a bit. Staff was very pleasant, some more outgoing than others, but only because they seemed more confident about their use of English. Loved the entertainment. Favorites: “After Midnight,” dinner entertainment in the Manhattan Dining Room including the motown soul singers/dancers, Latin band that did pop like Santana and Eagles (especially guitar player for “Hotel California”--amazing). We also liked the "Brat Pack" and the magician on the final night. Weren’t able to get into the Escape Room because hadn’t booked that right away on board or in advance. Game shows such as Newlywed Show and Dance Off were hilarious to see on the TV (didn’t catch live). Suggestion for the "Brat Pack"-- it really isn’t appropriate for children. The ship should just make it 18 plus. Don’t really understand how the ultimate drink package could be worth it for anyone who drinks less than 10 drinks a day, so we didn’t go with that, but the soda package is a good deal. Had a drink here and there. They were fine. Bar service was really quick and efficient. Drinks with dinner consistently took a while to come, whether iced tea/lemonade, soda, or alcohol, so order those right away. Manhattan Room was such a nice dining venue. Loved the others as well. It was great to have the flexibility to eat when we wanted, just the two of us. Too many smoking areas on board. Also, the location of these smoking areas means that smoke flows into nonsmoking areas, which is off-putting. I don’t want to be around any smoke. When embarking, just be sure not to have your cell phone out in the terminal and to have your passport ready and open to the page as you near the front of the line. They should have signs to indicate this but they don't. Long lines for disembarking, especially for those of us carrying luggage, but they moved fairly quickly. Just be prepared to walk in a long line. We didn't do any shore excursions offered by the ship. We visited Horseshoe Bay Beach via passenger van, $7 per person, available at the pier, then used similar transport back. Very easy. Beautiful beach. We also took the local ferry, very close to the pier, to go to Hamilton and back. Took the Norwegian ferry over to St. George. All well worth visits. We aren't really snorkelers or adventurers and didn't want to do museums, etc. on this visit but there are so many options. Bermuda can be a bit pricey so we mostly returned to the ship for dinner and just did lunch onshore. Overall, really enjoyable, plenty to do for everyone, loved the cruise. I would travel again on this ship. Read Less
Sail Date: June 2018
Embarkation was quick and easy for most of the members of our party. We were checked in by a crew member in training. Our check-in process was slow, but we were understanding. The ship was nice and up to date. Our cabin was probably ... Read More
Embarkation was quick and easy for most of the members of our party. We were checked in by a crew member in training. Our check-in process was slow, but we were understanding. The ship was nice and up to date. Our cabin was probably the smallest room we have ever had on a cruise ship. We did not eat at any of the speciality restaurants. Why pay for food when it's already included? Service in Taste and Savor was very slow. The Manhattan Room was a lot better, but my family preferred to eat at O'Sheehan's. I enjoyed the entertainment, but then again, I didn't pay for any of the speciality entertainment. I would have like to see The Choir of Man show. Stateroom service was fine. The kids enjoyed mini- golf, rope course, water slides, and of course ice-cream. The Ultimate Beverage Package was awesome. I can't comment on the kid's programs, because my kids never participate in them. Read Less
1 Helpful Vote
Sail Date: June 2018
I have nothing to compare, but the Norwegian Dawn far exceeded all my expectations! Teppanyaki, Cagneys, Moderno, Aqua and Venetian were all excellent for food. The buffet was very good, also! Didn’t enjoy Los Lobos at all, ... Read More
I have nothing to compare, but the Norwegian Dawn far exceeded all my expectations! Teppanyaki, Cagneys, Moderno, Aqua and Venetian were all excellent for food. The buffet was very good, also! Didn’t enjoy Los Lobos at all, except their chips and salsa. I was surprised that there was only one small pool onboard. It was always crowded. My husband surprised me with a 5-day Thermal Suite pass to the Spa, so I spent time in the lap pool. R Everybody, other cruisers and staff, are extremely friendly! I really enjoyed meeting everyone. One thing I found was that Guest Services doesn’t try very hard to help most of the time. I won a prize on Deal or No Deal on Saturday. Every day I went to them to inquire about it and was told to check back the next day! Finally, on Thursday morning, Jessica got in touch with the entertainment committee, who realized the winners’ list wasn’t accurate. No one should have such a struggle to get what they are due! Best part? My husband is down to take another cruise in the future! Read Less
Sail Date: June 2018
Ship was clean, service was great, with the exception of getting drinks, little slow, with the advent of drink packages the days of drink waitstaff everywhere you look are over. Food was great except for specialty restaurants, again as ... Read More
Ship was clean, service was great, with the exception of getting drinks, little slow, with the advent of drink packages the days of drink waitstaff everywhere you look are over. Food was great except for specialty restaurants, again as with the beverage package destroying the ease of getting drinks, the specialty restaurant package has made it tough to get reservations. If not for these two small issues would have been 5 stars. All said still enjoyed it. Cabin was always kept clean. Room steward was great always on top of things. Pool area was clean with good entertainment most times throughout the daylight hours. Was traveling with a large group which made eating together challenging. Ncl was no help with advance reservations for dining with a large group. Restaurant reservations onboard helped us get reservations throughout the week but only main dining rooms and not til 8pm. Also left Boston 4 hours late which was a bit of a downer. Cruise would also be much better if it left Bermuda a day later and didn’t take 2 1/2 days at 10kts to get home. Read Less
Sail Date: June 2018
We chose this cruise because it was embarking from Boston which is about an hour drive from home. We also had been wanting to see Bermuda again. We enjoyed the cruise even though we left Boston four hours later than we were supposed to due ... Read More
We chose this cruise because it was embarking from Boston which is about an hour drive from home. We also had been wanting to see Bermuda again. We enjoyed the cruise even though we left Boston four hours later than we were supposed to due to a late beer truck delivery. The entertainment was very good and offered a variety of different options. It was nice to have a cruise ship stay in port overnight and be able to explore the island at night. We had a balcony cabin that was plenty roomy and comfortable enough for the wife and I.The balcony is starting to show it's age and could use some sprucing up. Still nice to have though. The cabin only has one power outlet so if you need to charge several electronic devices at once a power strip would be a good idea. We found the staff to be very friendly and helpful. Getting on and off the ship couldn't have been any easier. If you have cruised before I must warn you it is an old ship even if it was remodeled. We had a few plumbing issues that affected our section of the ship but were resolved in a reasonable amount of time.Over all a very good cruise which we would recommend. Read Less
2 Helpful Votes
Sail Date: June 2018
My husband, daughter, son-in-law and I only went on this cruise for a friend's birthday. This friend had always wanted to go on a 7-night cruise to Bermuda, so Norwegian Escape fit the bill. This was my 3rd Bermuda cruise. The other 2 ... Read More
My husband, daughter, son-in-law and I only went on this cruise for a friend's birthday. This friend had always wanted to go on a 7-night cruise to Bermuda, so Norwegian Escape fit the bill. This was my 3rd Bermuda cruise. The other 2 were on the Carnival Pride (2003) and Norwegian Majesty (2005), the latter of which was the absolute worst cruise I have ever been on; hence my low expectations for anything having to do with NCL. Despite the enormity of the ship (over 4,000 passengers), I thought the service was very good, though not quite excellent. Because of our group of 12, dinners were very long and drawn out. Always took 2 hrs, often making us miss some shows we wanted to see. But the service was always friendly. And getting drinks at any bar was never an issue. In fact, that aspect was better than on any previous cruise or any all-inclusive I've been to. I don't want to name names, but our stateroom attendant was so-so. There were too many times when we didn't have towels replaced, despite leaving used towels on the floor (which is what you do to indicate you want new towels). Our daughter and son-in-law said they never had issues, but our friends said they had the same issues as we did. However, this was not anything that ruined our overall experience. On a more positive note, our balcony cabins were comfortable and well laid out. Spacious bathroom for a cruise ship. But tiniest balcony we've ever had; we were hardly outside b/c it just wasn't comfortable. Food: There were plentiful options in the Garden Cafe (aka the buffet) for breakfast and lunch (please note that we never had dinner there, but often went up for a late-night snack). The food was tasty. We all had our favorites. If anything, there were too many choices! We had 3 dinners (b/c of the package we had) in the specialty restaurants: Teppanyaki (excellent food and entertaining preparation); Cagney's (very good); La Cucina (5-course dinner, but made an error in judgement on the main course. Was in an Italian restaurant...should have ordered a pasta dish instead of fish.). We had 3 dinners in 2 of the main dining rooms (Savor and Taste). Overall, the food was very good. My actual favorite thing was the Butternut Squash soup. And 1 night we used our cabin credits for the supper show The Choir of Man. The food, which was Irish Pub fare, wasn't our favorite (though the dessert was delish), but the show was excellent. Well worth the $30 pp for the show alone. So we weren't thrilled with the food served..so what...that's why there's always the buffet! Ship decor/deck plan: the decor was simple and tasteful. Felt like I was at a 4-star resort, which I think is very good. Preferred to spend our sea days on lounge chairs in the quieter back of the ship. Way too loud and crowded by the pool area. There were 2 pools...one for kids, the other for adults. Both much too small for the number of passengers. The adult pool was exceptionally crowded. Never even got in it. The kids pool wasn't as crowded, but that's b/c most of the kids enjoyed using the adjacent waterworks park and the slides. My daughter and I went on the tube slide twice. Was fun! There was also an intricate ropes course and 9-hole mini-golf (did this once). And also a general sports court that was mostly used for basketball. While it would have been better (just our opinion) to have a larger adult pool area, we did enjoy the grotto located at the quieter back of the ship. It was a great place to walk through or sit to cool off. Was very refreshing and did the trick, without the crowds of the main pool. And was near a bar. So, for us, this worked well on sea days. Gym: went almost every day. I think I counted 22 treadmills and a dozen or so ellipticals. Also a couple of rowing machines and about 4-6 stationary and recumbent bikes. Also weight machines and free weights. Classes were also offered, though did not partake in any. We went various times of day, depending on what we were up to on any given day. Mostly, though, 8am was the busiest time, so usually tried to avoid that. All the cardio machines had tv's. Entertainment: We went to 2 of the game shows (Not-so-Newlywed/Newlywed Game and Pyramid). They were a lot of fun and very entertaining. Also saw a comedian/juggler who was pretty good. I already mentioned how we loved The Choir of Man supper show. The musicians/singers were good, but I may be a bit jaded from a Mediterranean cruise on Celebrity that we went on 2 years ago. There was this one band that played 2x/day; the musicians were very talented and the lead singer was fabulous. Luck of the draw, I guess. Shore excursions: sorry, but they're just too expensive for what is offered. If you're going to the beach, either take the local bus or (for more comfort and convenience) a mini-bus ($7 pp each way, about 25-min to Horseshoe Bay). 2 chairs and an umbrella is $45 for the day (cash only). There are clean bathrooms/showers and decent food (typical burgers, hotdogs and chicken) at a reasonable-for-Bermuda price...cc's accepted for the food. Want an island tour? Just hire one of the mini-bus drivers. A 4- or 5-hr private tour is $50 pp, and you'll cover the entire island. And one day we did some things on our own. Took the ferry (it's walkable from the ship) to Hamilton. Walked around a bit; asked a shop owner where we could pick up some sandwiches (she did not steer us wrong), hopped a bus and headed to Elbow Beach. Ate our yummy sandwiches and walked end-to-end on the beautiful beach. Got back on the bus to Gibbs Hill Lighthouse. A bit of a walk (uphill) from the bus stop and then 185 spiraling steps up to the top of the lighthouse, but you'll be rewarded with a gorgeous panoramic view of the island (just remember to have enough to drink with you. Bought some Gatorade in the gift shop in the lighthouse.). Had some bus issues getting back to the ship, but a local who was waiting for the bus as well, hailed a mini-bus for us. That turned out to be serendipitous. We ended up on the end of a tour and got to see a fort we never knew existed. Was so much fun that we hired the driver (Deborah Brown) for a private tour the next (which was our last) day. Heard the manmade beach near where the ship is docked isn't very good. It'll also cost you $15 just to get in, plus the cost of chairs and an umbrella. If you're going to go to a beach in Bermuda, so many other spectacular ones to choose from. Scooters: to rent or not to rent, that is the question. Well, my husband and I are not intrepid enough to do it. My daughter and son-in-law considered it, but on our way (via minibus) to Horseshoe Bay, there was a tourist laying face down on the ground after having crashed hers. So that was that for my daughter, though son-in-law still kind of wanted to give it a whirl, but they didn't do it. I only really felt badly that there wasn't enough time for them to rent jetskis. Really, just ran out of time...which brings me to... The one thing that would encourage me to go on another Bermuda cruise would be if we actually were given more time in Bermuda. 2-1/4 days just isn't enough (arrive 8am on a Wednesday and be back on the ship by 2:30pm on Friday). At least make it 3 full days. But overall, my expectations were exceeded. This was my 12th cruise (on any cruise line) and 2nd on Norwegian. But the first Norwegian cruise (on a very old ship purchased from a defunct cruise line) we took was just awful. It was also at the time when Freestyle was a fairly new concept, so we had major issues. NCL has since honed (and owned) that concept. So kudos to them for getting it right and striving to improve. So go and enjoy! Read Less
Sail Date: June 2018
Ship was nice. But developed a skin staph infection by day 4? Thought it was sun poisoning at first but once I got home; it was bad! Now I know why they had people with hand sanitizer literally walking up to you everywhere? Never used the ... Read More
Ship was nice. But developed a skin staph infection by day 4? Thought it was sun poisoning at first but once I got home; it was bad! Now I know why they had people with hand sanitizer literally walking up to you everywhere? Never used the hot tub; used a pool once? I’m sure all ships have issues but they obviously were aware there was some issue? But ship was nice; great water slides; buffet was fair. No midnight buffet or chocolate buffet like RC ; but specialty restraunts were good. Glad we did the open bar. Poor information about luggage and disembarking though? Had no idea we were supposed to make luggage arrangements the night before? Loved leaving out of New York! Saw the Statue of Liberty for the first time!! All in all a good trip. Great ship for families. Lots of things for kids to do! Comedy club was great!! Read Less
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