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1 Helpful Vote
Sail Date: June 2018
TLDR: gorgeous ship, small rooms, fair food, great service, long waits for Manhattan restraunt, only one pool (dissapointing), gorgeous port with lots to do (but expensive), very great snorkel excursions! Embarktation: quick and ... Read More
TLDR: gorgeous ship, small rooms, fair food, great service, long waits for Manhattan restraunt, only one pool (dissapointing), gorgeous port with lots to do (but expensive), very great snorkel excursions! Embarktation: quick and painless! We were on the ship in no time. Although, they neglected to add the Ultimate Beverage Package to my card so I had to spend some time at customer service getting that settled. Ship: the ship is very large, and very clean. You get what you pay for - lots of artwork, decorations, and ambiance. Cabin: the cabins are very small. Signifigantly smaller than cruising another crusie line. We had a stateroom and another guest in our party had a balcony - and that was not impressive either. Room service is daily - our attendant was wonderful and prompt. Although, we couldn't help but notice our sheets and bed was simply made up and not changed daily (this was because of a small blood stain produced by one of us from a cut - that was prensent on the comfortor the rest of the cruise). Dining: lots of "complimenary" places to dine, but be sure to have a reservation or you wont be eating there. The best service was in Savor, the absolute worst service was in Manhattan (took 2 hours one time to get our food, and close to 1.5 hrs the second time). The garden cafe has quite the arrangement, although, I was not entirely impressed with most of the food I ate. There are two meals I considered "deicious" the entire cruise (and one of those was in Bermuda). Entertainment: book your tickets ASAP. The comedians were amazingly funny and interactive - this was the BEST part of our vacation! Some of the venues are small and if you do not book you will not get in, unless you are first for standby. Never any chairs for lying out - everyone puts their stuff on them and walks away. Only one pool was VERY dissapointing for a ship with 4k people on it. Also alot of the attractions close too soon.. The last night the captian said all activities are extended for an hour, which was not true as we were kicked off the Bocci court to close it down at its usual time of 10. The gym was small and always too packed to even get on a machine. Service: our room attendant was fantastic (room # 14623) she was prompt and very kind!! Most of the bartenders were nice, but A few were not - especially at the 5 O'Clock somewhere bar they are not so nice.. The waiters/waitresses in the restaraunts were very easy to talk to and attentive. Our only bad service expereince was our last time in the Manhattan. The food took a long time and the waitress was short and took food before we were done even though we said we were not done. Everyone in the cafe was excellent! Port/excursions: the port is beautiful and clean - and offers a free ferry to the ofher side of the island! Taxi drivers will rob you for $$ but hey thats to be expected. The excursion we went on was a snorkel shipwreck/reef combo for $99/person and it was worth it! A gorgeous boat ride to a coral reef - the water was rough but the crew breifed us on safety and even offered to refund us if we didn't feel safe in the water! Free rum swizzles ended an amazing snorkel! Read Less
2 Helpful Votes
Sail Date: June 2018
This review is coming from an experienced cruiser. This is the only bad review I have ever written. I have been on too many cruises to count...it's somewhere around 25 cruises in the past 20 years. This was my 5th on Norwegian and ... Read More
This review is coming from an experienced cruiser. This is the only bad review I have ever written. I have been on too many cruises to count...it's somewhere around 25 cruises in the past 20 years. This was my 5th on Norwegian and they have continued to go downhill each cruise I've taken with them. We selected if for the itinerary (2.5 days staying at bermuda port) I was excited to go on such a large ship but it seemed that not everything was made proportionately larger. They just made more guest cabins without increasing public open spaces proportionate to the needs of the 4200 crowd size. It was crowded and cramped. people on top of people. The staff to guest ratio was not what I have experienced in cruises of the past. Norwegian disappointed on so many levels: 1. The activities (trivia, etc) normally done in a small lounges is done in the lobby atrium right next to the guest services desk. This was loud and noisy. The furniture was big and bulky and folks were moving it all over the place to get a good view of the activity stage. This meant to walk through the lobby, you were climbing over and weaving through people and furniture to get around the guest services desk. 2. The photo area told us we could make an appointment at the studio without telling us there was a HUGE price increase and we cannot order any normal 8x10 prints-they only offered canvas wraps ranging from $1200-$4000. Even if you take your picture in the hallways, they were charging $70 "sitting fees". 3. Dining room food in Taste and Savor was sub par and the service was horrible, it took 3 hours to finish dinner waiting 45 minutes between courses. Couldn't get a drink to save my life either. We finally gave up and defaulted to Cagney's and Bayamo. both were very good service and food but with our group of 10, it cost us $350 per night to just get decent food and service 4. Lines for everything and fighting for reservations. So much for freestyle cruising...more like free-fighting. Everything was a struggle. Even when you had a reservation made in advance prior to the cruise you still had to wait 30 minutes for your table. 5. We had the mini-suite with balcony. This is the best room you can get without going Haven level. room was clean but robes were not there (as is usual), balcony glass was dirty. we had to lean over to clean it ourselves to see the water. 6. They claim there are so many eating options.....they are there but rarely open. They push everyone into the buffet and O'sheehans. The small restaurants and bars are rarely open. We stood in line for one specialty lunch place for 20 minutes, by the time I got to the hostess stand, they said "sorry, we are closing". It was extremely bad service. Coming back from shore: Disappointing that when you have thousands coming back onto the ship at 2:30 all of which are hungry and they closed all the lunch places leaving you only the trough and brew buffet upstairs. It was a zoo with people struggling to get at the food and find a place to sit. Better planning and leaving a few lunch options open for when everyone gets back from land would have taken care of guests...instead, they just didn't care and stuffed us all with one crappy food option. 7. Buffet food was terrible. just don't go there, really. Everything was cheap cafeteria food normally served on college campuses. 8. This ship lacks a beautiful central atrium. There is nothing pretty about this ship. It was plain and kind of ugly. 9. We were nickle and dimed to death on this cruise-I am surprised we didn't get charged for the air we breathe. 10. Couldn't get into any shows. everything was full within one hour of being on the ship. so there was NO ENTERTAINMENT for us. They made the auditorium so small that you can't get in. Overall, I felt like I was a nuisance to the staff rather than a guest. We were cattle that needed to be fed. I heard several people murmur "moo" as they were in crowded spaces and fighting for everything they needed. Several conversations with other passengers confirmed what I was experiencing wasn't unique. Stay away and select another ship/cruise, whatever. just don't go on this ship. Read Less
3 Helpful Votes
Sail Date: June 2018
This was our 5th cruise on Norwegian (7th total) 1st on the Escape so we thought we knew what to expect when it came to NCL. How wrong we were! It started out well as the boarding process was pretty quick. We chose to board between ... Read More
This was our 5th cruise on Norwegian (7th total) 1st on the Escape so we thought we knew what to expect when it came to NCL. How wrong we were! It started out well as the boarding process was pretty quick. We chose to board between 10:30-11:00 and because we had the benefit of Casino at Seas we bypassed the longest of the lines waiting for the security check. That’s a nice perk I will admit! We boarded the ship and it was exactly what we expected, same layout as the Breakaway/Getaway. We liked the addition of the big screen TV’s by pool and the kids’ pool and play area was much nicer on the Escape we noticed although we don’t have young kids anymore. It was just something we took notice of. That said we wished the kids STAYED in it! There is a full size kids/family pool and an adult pool and hot tub area. With the ridiculous amount of people on the Escape it is a necessity to keep kids out of the adult only pool and hot tubs! There wasn’t a time on our 7 day cruise you could get in either of the two hot tubs without being overrun by young children. They were using the hot tubs as heated swimming pools, ugh. Jumping, swimming and splashing everyone! We were completely frustrated. The staff did nothing!!! But they were quick to remove towels and other belongings from chairs if you left them for more than an hour. So if there were only 2 of you better not go in the pool and then decide to grab something to eat without letting them see you go back to your chairs or your stuff would be removed! We even spoke to some people who had items removed and then the items were “lost”. They should spend more time enforcing their pool rules than being chair nazis! If you wake up early enough to save chairs who is anyone to tell you that you can’t have them? Ridiculous! Now onto service or lack there of. Our room steward was adequate. He did just enough for me to say he did his job, our room was clean. He didn’t take the time to know or call us by name. He didn’t introduce himself ever. If I didn’t look on the TV I would never have known his name. The bartenders and servers were overrun and couldn’t keep up with the amount of passengers at all. If you were sitting at a table or chairs by the upper bar in the pool area forget it you weren’t ever going get a drink. Tables were never wiped down unless you went to the bar and requested someone come and wiped them. In the specialty restaurants, we ate at 4 of them, Bayamo/Tepanyaki/Cagney’s/The Italian Restaurant, the service was ok. Bayamo was definitely the best of the four as far as service and food. Don’t worry about dress code as far as needing a collared shirt or anything though because AGAIN rules are NOT enforced! We got dressed up each time only to be seated next to someone in cut-offs and a tank top literally every night. We went to add on a second evening at Bayamo and the woman at reservations said to my husband (we were coming from the pool) “You know you can’t dress like that.” My pool cover up appears to be a dressy dress so I guess she thought we were “dressed”. My husband was wearing dressy shorts and nice T-shirt, no printing or anything on it. I thought I was going to go over the desk at her with the tone of voice she used and after seeing with our own two eyes what we had been seated next to all the other nights. I basically told her she obviously had never walked into any of the restaurants to see first hand what they were allowing and that we had in fact dressed up every night only to be disgusted by what was surrounding us. I told her never mind on the additional reservation we no longer wanted to go because what she said and the tone of her voice was rude. We then move on to the hundreds of dollars of “errors” that all of sudden started to happen on our on board account, it was a $400 swing in our favor by the time all the fighting between us and NCL was said and done. It took 4 initial trips and passing the buck to other people to finally get to a woman to would take the time to try to deal with the issue. Of course we had to add it up and explain it to her multiple times before she understood what was going on, had to raise my voice for the world to hear and threaten to take back the $500 Cruise next deposit before all of sudden “Ohhhh now I see the problem.” (45 minutes later of arguing) Of course no sooner did she “fix” the problem did we have a credit and charge go through incorrectly again, ugh. We were back down at her desk again quite literally within 1/2 hour. Major problems in this area!!!!! Watch your onboard account like a hawk, I can’t stress this enough. The stress of this ruined our trip with the running back and forth over multiple days and wasted hours to get it straightened out. Bermuda itself is beautiful! We call it our happy place. Thank goodness we had great experiences off the ship at Snorkel Bay Beach, the bartenders there are really fun, lol. The beach is small but it’s close and there are plenty of fish to make it worth while. We went to Hamilton via ferry for Harbor Nights which is always a fun time. Second day we took the Rising Son catamaran excursion. The crew is fantastic! This trip is great whether you’re into snorkeling or not. My husband was able to snorkel and I was able to swim to the little beach area and collect tons of colorful sea glass. Day three we went to Horseshoe Bay beach. Sush a beautiful area! Make sure you check out the small cove area to the right of the main beach, that’s where there are tons of fish to see. The people of Bermuda are friendly and laid back, you couldn’t find a nicer place to be imo. The two and half days there saved the trip for us because our actual time on the ship was for the most part awful. Lastly I will say I enjoyed the two shows we saw, After Midnight and The Brat Pack for entertainment value. The After Midnight cast gets highest marks for being professional on and off stage. The Brat Pack cast however does not. They unfortunately lived up to the name of their show. While wearing their crew tags two of the cast entered an elevator with us. By what role they played, The Nerd and The Princess; they proceeded to through out F Bombs and openly complain about how passengers on the ship were a “pain in their F-ing A$$” their words, not mine. I’m just quoting what we actually had to listen to! Totally unacceptable. This happened the day before we were disembarking and we were so disgusted with our experience on The Escape at this point we just went back to our room, packed and waited to Escape the Escape! This was the first cruise I was excited to get off the ship, the only reason I give it 2 Stars is because 1-It’s Bermuda, 2-The Excursions in Bermuda were good. Read Less
1 Helpful Vote
Sail Date: June 2018
I went on the Norwegian Dawn with my entire extended family for a celebration of my great aunt’s 80th birthday. All together we had a group of 19 people in 9 separate stateroom ages ranging from 80 to 1.5 years old. Nearly all of the ... Read More
I went on the Norwegian Dawn with my entire extended family for a celebration of my great aunt’s 80th birthday. All together we had a group of 19 people in 9 separate stateroom ages ranging from 80 to 1.5 years old. Nearly all of the group had been on Norwegian’s Boston to Bermuda cruise at least once prior, many of us more than that. We all unanimously agreed that the standards on the ship have gone way down over the years. The boarding process: even with priority boarding the lines were long and the system was far from smooth. None of the staff at the pier seemed to know what the safety regulations are in terms of security, and if you asked the same question of two different staff members, you would always get a different answer. Overall it was extremely unorganized. Once we got on to the ship, we were led to our state room, a family suite with a balcony. The room still had the dirty towels from the previous guests on the floor in the bathroom. The complimentary toiletries were clearly open and had been used as well. We alerted the crew to this and they said they would get to it when they could, which took over two hours. I understand that it is a very large ship and they have a very short turn over times between disembarkation and the new passengers boarding, but I would much prefer to be told my stateroom isn’t ready yet than to be brought to a dirty room. In the room we had three adults and a toddler. There was a king size bed, a pull out couch and a Murphy bed in the room that were made up each night so each adult had their own bed. For my son, the ship provided a pack and play crib. Luckily prior to going I had done some research about tips for cruising with a toddler because they only have a flat sheet on top of the crib mattress that any toddler will move in two seconds and I doubt those mattresses get cleaned very often, so I brought my own crib sheet from home which worked great. I also brought him a blanket from home as well since they do not provide those. Once the room was cleaned and set up it was quite nice. The bathroom was huge and had both a tub (great for toddler baths) and a stand up shower. There was an ample amount of closet space for the four of us. And the balcony was large enough for two chairs and a small table, two lounge chairs and still enough room for my son to play on the floor. The Murphy bed and pull out couch were not very comfortable, but that is to be expected. The king size bed was pretty comfortable. One big problem with the rooms is noise. The family suites are located on the 12th floor right between the elevators/stairs and the pool. This made for some pretty heavy foot traffic, and a lot of congregating outside of our room. The doors are paper thin and you can hear everything and multiple times at night we had to open the door and ask people to move along as there was a toddler sleeping in the room. Because of the location of the room, every morning to go to breakfast in the garden cafe, we had to walk through the smoking area. In addition to being less than pleased to have stale cigarette smoke blown in my face first thing in the morning, I was less than thrilled with having my toddler walk through all that second hand smoke every morning. In my opinion, people should not be allowed to smoke in such a highly traveled area. You couldn’t even go in the pool without the stench of cigarettes. Moving on to the ship. The pool area, specifically the pool itself, is way too small for a ship of that size. If you want to go in the water, you can’t even move there are so many people in there. The music at the pool is extraordinarily loud. I love laying in a lounge chair and listening to the live music, but you couldn’t even enjoy it because it was so incredibly loud (and all you could smell was cigarettes). At the pool bars I never once saw more than two bartenders at a time, which seemed odd to me as they were definitely the busiest bars on the ship. Also, compared to past cruises, overall, I found the bar tending staff to be much less friendly than before. The staff at the garden cafe was exceptionally friendly. This actually became our favorite place to eat a meal due to the great variety and the staff. The sit down restaurants, the Venetian and Aqua were just so, so in terms of the food, but the service there was always so extraordinarily slow that it always took over two hours for a meal, usually closer to three. We did three specialty meals, Churriscaria, Tempennyaki, and Chaney’s. All of those were excellent. Service again was a tad slow, but the food more than made up for it. We ate at O’Sheehans one night as well, the food was very greasy, and again, service was very slow. It took 25 minutes for two beers! The wine cellar bar was by far my favorite. The selection of wine was exceptional, it was never too crowded and the staff there was excellent. Most of the entertainment we participated in was for the little one. He was too young to participate in most of the children’s programming (which I knew going in), but we did go to the guppies playroom a few times when it was raining. It was nothing spectacular, just a small room with some age appropriate toys, but it was nice to have. On our first day at sea, we woke up, got all ready to go to the kids Dino pool (my son loves dinosaurs) and went over to the pool (which is pretty difficult to get to, it is in the way back of the ship and you have to either go through the gym or the arcade to get there) and it was closed. This was around 10:30am. We asked a staff member when it would be open, and he told us noon. We went back around 12:15, still closed. I called the front desk and was told 12:30. Went back at 1:05, still closed. Called the front desk again, they told me it would be open at 1:00. When I told them it was past 1:00 they told me 1:30. At this point I asked them why it was closed and they told me for some routine maintenance. When we came back at 1:30 it was STILL CLOSED. I called the desk again and they told me it would be 2:00. This time I asked if anything was broken or if there is a safety issue and they said no, it was just routine maintenance. I asked them why, if it was routine, they couldn’t do it on a day when we were in port and there were various other things for small children to do. They just kept repeating that they were doing maintenance. They took down my room number but I made the point of telling them that it was not just me and every time I went back to the pool there were numerous families with young kids trying to come back and use the pool when they told them it would be open. Children this age are not old enough to understand that the pool is closed and why and it was not right to keep having them go back and get all excited about it only to be disappointed again. Never once did they apologize. As I said, they took down my room number, but never did or said anything about it again. We didn’t try going back to the pool again until the next day, and my son LOVED the water slides. We went to the pool every day when we were at sea and he never wanted to leave. We went to trivia a few time, which was fun, but short. Other than that, the only other activity we participated in was a wine tasting, which was well worth the $20 participation fee. The island of Bermuda was awesome, as usual. We did one shore excursion, the rising son snorkel cruise, which was great. Other than that we explored the island on our own, taking the complimentary ferry to St. George’s and using the bus system to navigate the island. Getting on and off the ship was a breeze, and we even docked about an hour a fifteen minutes ahead of schedule on our first port day. Overall, while we had a good time, this was the worst cruise I have been on. The service has definitely gone downhill over the years and the food was nothing to write home about. The activities available were not very interesting, and the pool was way too small. Read Less
1 Helpful Vote
Sail Date: June 2018
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get ... Read More
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get what you pay for" rings true here. We thought that even though the ship had been refurbished, it still had an odd lay out and was cramped. Dinner- Having a reservation for dinner means nothing. We still had to wait in line at least 20 min, and at one time 45 min for a table. The common area in front of the elevators is the waiting area for the main dining rooms and it gets crowded and people start to get mean when getting in line and waiting. (Cutting mainly) The MDR food was ok. There were a few good dishes, but mostly just ok. Nothing special or overly gourmet. We felt like add on's were pushed... bottled water, more wine, etc.... We tried to schedule the Pay restaurants but they were all booked for normal eating times. We could have gone at 9pm but that's not our thing. Buffet- a step down from Golden Corral. They did have several fancy dishes- but they all were just blah. Hamburger meat was off a bit. Tasted like very low quality beef. Mexican night, no melted cheese? Ran out of guacamole early? oh well. The cleanliness of the area was amazing. There were multiple staff clearing tables and cleaning. That was a plus! Customer service and Security- We had a security issue on the ship that was not taken seriously until we complained for 4 days about it. This was probably the most disappointing part of the trip. We felt that customer service replayed the basic script back to us over and over again. "Oh! You have a problem? We are so sorry. We are looking into it." Well, they weren't. We were finally able to talk to someone in security 4 days after the incident, and to their credit, they took care of the problem to our satisfaction. Pool- The adult pool area is nice with 4 hot tubs situated around the corners. Another deck up top for view of the pool and ocean. It was packed except dinner times and island days. Kids Pool- when it was opened it was packed. So very, very full of people. Most of whom ignored the "no kids in diapers" rule. Ick. Spa- Nice area with a nice thermal suite. Kids club- Wonderful people and activities. Our kids liked it and had a good time when they went. Room- Our room was an inside cabin. We felt like it was a bit dark, but I suppose that is to be expected with no window. The mattress was comfortable! The linens and towels were showing their wear. There were holes in almost all of them. Our cabin steward seemed over worked and mentioned to us every time we saw him in the hallway that he had "all of these rooms" gesturing down the hallway. We never asked for anything special and then after getting his talk several times, we ended up just taking our towels to him to exchange so he didn't have to do turn-down service for us every day. I didn't appreciate being made to feel bad about his work load, but we were a bit sympathetic and tried to be good guests as well. Activities- There seemed to be a lot to do. They had several demonstrations or something always going on in the Atrium area too. There was always a pool party at night, and the party moved inside to Bliss when it got late. We did not have a chance to go see the shows. Bar- The Ultimate Beverage Package was a good deal, but unfortunately, it made for a very drunk trip for a lot of people. We have never seen so many stumbling drunk folks. I joked that we were on a Carnival cruise because of all the drunk people. They start early, and it's an annoyance all day. Overall a good time because we chose to look past these faults and make our trip good anyway. We love the 3 days in Bermuda, and we just thought of the sea days there and back something we had to go through to enjoy our Bermuda time. Next time we will probably go with a different cruise line, or just fly. Read Less
1 Helpful Vote
Sail Date: June 2018
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ... Read More
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ship had a very strong smell of cigarettes within a floor or two of the Cigar bar. Along with that, the upper deck almost always smelled like smoke when by the pool or food area. There were two nights where we had to have someone re-route the air in our room because it smelled like smoke. The entertainment was fair at best and most of it was geared towards Norwegian making more money and not entertainment. The only good part about this ship was dining in the Italian restaurant or the Mexican restaurant. Both of these places did a fabulous job and cared about the people sitting to eat. Bermuda was a great port and the only reason we didn't really hate this cruise. This is just a little glimpse into everything that wasn't great and the few items we found to be wonderful. As a side note, the cruise director dingo dave was not very nice and didn't even acknowledge people at times including us. Read Less
2 Helpful Votes
Sail Date: June 2018
Previously did this same itinerary with the Dawn and loved it, this time extremely disappointed. The servers in Bamboo where not friendly, threw the menus at us when we sat, never smiled, just dropped the plates and walked away. The ... Read More
Previously did this same itinerary with the Dawn and loved it, this time extremely disappointed. The servers in Bamboo where not friendly, threw the menus at us when we sat, never smiled, just dropped the plates and walked away. The food in Garden Cafe was terrible, felt it was the same selections day after day. The Spa staff and service was excellent. The room and cabin staff was fabulous, room very clean, staff attentive and friendly. Not enough staff on deck during the day, had to go to the bar to order drinks, long lines at bar. Also, people would hold chairs on deck all day long and never use them, frustrating when you where looking for a seat and there were none. Not as many activities by the pool during the day as in the past. Don't know if I would try Norwegian Cruise line again, food last couple of cruises has been horrible, and they seem to be cutting back on the amount of staff. Read Less
Sail Date: June 2018
Because it goes right out of Boston- No Flying!!!! & Had a voucher we had to use. Love Bermuda & the ease of getting on a ship in Boston & be there in days- wish we could of stayed longer in Bermuda. We could of stayed ... Read More
Because it goes right out of Boston- No Flying!!!! & Had a voucher we had to use. Love Bermuda & the ease of getting on a ship in Boston & be there in days- wish we could of stayed longer in Bermuda. We could of stayed until Wednesday night & still have made it home to Boston by Friday. That would of given us an extra day in Bermuda. Have gone on Norwegian a few times but was very dissapointed with this trip. They need to change up the food every few days - it seemed like it was always the same-or what was ever left over from the night before. Was told I could not bring a case of spring water on (I have a medical condition & have brought it on the past few times ) BUT yet I saw people bring a case of spring water on & other people during the week walking around with spring water- NOT the one they sell on the ship for $5.50 a bottle!!! Read Less
3 Helpful Votes
Sail Date: June 2018
I went with 3 other friends. We have all cruised before, but this was the first time on a Norwegian cruise. We were told the ship holds over 4,000 passengers, and boy did we feel it. The pool was so crowded with humanity that you didn't ... Read More
I went with 3 other friends. We have all cruised before, but this was the first time on a Norwegian cruise. We were told the ship holds over 4,000 passengers, and boy did we feel it. The pool was so crowded with humanity that you didn't even want to go in, even if you could have fit. Hot tubs were the same. The sundeck on Deck 20 was a nice respite from the crowds, but there was no pool to cool off in. The worst part was that there was no drink service up there. We were there for many hours on 2 different days, and not once did a server come around Part of the Sundeck was like a cruel joke - you looked over the area for The Haven on Deck 19, with their private hot tub, cushioned lounges and lots of wait staff. Obviously these passengers knew the right way to book their cruise. Breakfast restaurants (Savor and Taste) are only open until 9:30 am, which is absurdly early. If you want to avoid the feeding trough atmosphere of the main buffet, which is teeming with what seems like 99% of the passengers, you have to wake up and get to one of these restaurants before 9:15. Likewise, dinner restaurants closed at 9:30-10:30 pm, depending on which one you go to. At one restaurant, The Manhattan Club, the staff was cleaning and vacuuming while we finished our dessert! Because of the location of The Haven, the private premium passenger area, there is no lounge at the front of the ship for the general population. That is a big negative. It is always nice to be able to look out at the front to see where you are going. The musical entertainment was great. Especially Bryant from The Classic Tones, who is an incredibly talented Colombian guitar player. You haven't seen anything until you've seen him play Hotel California behind his head!!! The cabins were adequate. Our porter, Jacinto, was the sweetest and very helpful. All in all, I would not go on a Norwegian cruise again. If you do decide to go, look into the fares for The Haven - it is well worth it to have all that privacy - private check-in, better staterooms, much better class of service. Read Less
1 Helpful Vote
Sail Date: June 2018
Don’t buy anything from the shops! No matter how good of a deal it may seem, it’s not. My husband bought a watch that was 75% off the last day at sea, making it $195. He came home and researched the watch and the name brand ... Read More
Don’t buy anything from the shops! No matter how good of a deal it may seem, it’s not. My husband bought a watch that was 75% off the last day at sea, making it $195. He came home and researched the watch and the name brand store is selling the exact same watch for $105 regular price. What a rip off! We have been trying to get in touch with the cruise customer service to discuss our highly disappointing experience but no one answers or will return our phone calls. The entertainment was okay. Most of the game shows and such were held in the Atrium right next to customer service. It was an awful place to have main events and entertainment because there was not enough seating and it’s right next to the guest services where you can’t talk or hear. The layout was awful. Main shows and entertainment should have been held in a theater where there is enough space. The restaurant MANHATTAN is a place I do NOT recommend! The service is very slow, and unpersonable. Half of our group did not get everything they ordered and barely saw our server to ask for it. I would however recommend TASTE. The restaurant has awesome waiters who are very personable and will strive to meet your every need. They are also really reasonably fast. Our waiter Ceva made sure our group was happy and even kept my nephews entertained with lots of cool tricks. At the Bermuda port I was very irritated, because the dolphin mascot grabbed me trying to make me take a picture with him/her. So watch out for hands/flippers! So unprofessional! It was nice to come back to the boat and be offered a wash cloth and drink. That was very nice. Overall though, I was not impressed at all by this ship. Which is unfortunate because it is a fairly new ship. I have been on 15+ cruise ships though, and this one is probably really low on my list due to all the problems we had. Read Less
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