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4 Helpful Votes
Sail Date: August 2018
The food is fair,the staff could be trained better. If you like a big ship of people who want to reach their 15drink per day drink package then this is the ship for you! Also be aware of the promises NCl makes and what they deliver. I have ... Read More
The food is fair,the staff could be trained better. If you like a big ship of people who want to reach their 15drink per day drink package then this is the ship for you! Also be aware of the promises NCl makes and what they deliver. I have been on 5 NCl cruises and took a break from them in the last 8 years. It seems their marketing strategy is charge extra for everything! They give you a fair price then for seven days all they do is to try to sell you or charge you for extra.the last straw were the marketing calls to your room on selling you the next cruise! Definitely low end with lots of extra charges! The adult only pool is a joke with kids running around. The ship is not so clean. Their staff is mostly at the bars. Food is fair! The buffet is dirty! It’s a joke how they keep on pushing you to buy stuff! I want a cruise to relax not a cruise filled with pushy salespeople. The gym was nice yet filled with one water fountain for water. The instructor showed up constantly late. The complimentary class was 7 730 and 5 and were 15 minutes with the instructor showing up late! It’s an insult to get up early for a 10 minute class. Their excuse is pay and come to the 45 minute class. The spa was unkempt never had robes or towels in afternoon. Read Less
Sail Date: August 2018
This will be a very in depth review. First I will go over the bad...then I will go over the good. I cruised with about 45 people in our group. My wife was group leader of 20 cabins. These reviews are from all of us. BAD: ... Read More
This will be a very in depth review. First I will go over the bad...then I will go over the good. I cruised with about 45 people in our group. My wife was group leader of 20 cabins. These reviews are from all of us. BAD: The ship does not have a lot of entertainment. 1 theater, 1 small pool, plus a kids pool at the back of the ship. 1 club that plays the same music all the time. Same with the band, the band was good but played same music every day. Overall, we were very bored after 7 days. The casino is obviously rigged. They use auto card dealing and shufflers. We had a group of about 45 people, nobody left there up money. DO NOT gamble on a cruise ship. Cabin: We had a balcony. The room was small compared to Carnival's balcony cabin. We had to have a table removed because when the pullout bed was open, you could not get to the balcony. The bathroom was VERY small.....could barely move around. We had to dry off in the cabin because there was no room in the bathroom. The toilet was so small you had to be a skeleton to even fit on the toilet. I'm 5'10" 200lbs....and I barely fit in there. It was very uncomfortable using the bathroom. The bed was pretty comfortable. Balcony was good. Dining: The food on this ship should be quarantined. We have been on Carnival, Royal Carribean and Disney cruise lines. This was by far the WORST food in the history of cruises. Let me clarify. I'm talking about the main dining and the buffets they offer for breakfast and lunch. I will get to the specialty dining under my good review. We ate at the Aqua and Venetian main dining halls. The Aqua had crab cakes the first day...they were the best thing on the menu...so of course...they never had them again. Everything they served was VERY salty. That is coming from someone who LOVES salt. None of the main entrees were very good. They were at best average or below. The breakfast in Venetian was a joke. The pancakes were hard as a rock...the waffles came out cold. Coffee was horrible. I could go on and on. Service: The service on this cruise was laughable. We gave our room steward a 20 dollar tip the first day, so maybe she would be a little more attentive. That was a mistake. We had our 11 year old daughter in the room with us. On Carnival, she had a different towel animal on the bed every single day. This cruise she got maybe 3 out of the seven days and they weren’t even good ones. Whenever we saw her in the halls, she wouldn’t even say hi. We said hi first….it was like she was trying to avoid us. Somebody in our party asked her if she liked her job because she always seemed so miserable…she said no, I hate my job. Seriously????? We couldn’t believe she said that. We believe her because she seemed like she wanted to jump overboard every time we saw her. Her name was Flavia. She even yelled at one of our parties for asking her if she could clean her room around 3pm because she was sick all day. The rest of the crew weren’t much better. In the dining rooms they made us feel like we were bothering them. Trying to get a drink while dining was joke. It took about 20 minutes, so we started ordering 2 drinks at a time. They could barely understand us when we asked for something, we had to repeat ourselves a few times. The 11 year old ordered a ginger ale….they gave her a whiskey on the rocks. She said mommy this ginger ale tastes funny, so my wife tasted it…it was straight whiskey on the rocks….seriously???? The nicest wait staff person was HAPPY HAPPY WASHY WASHY….he was very good and also Wu Hoo from Cagneys steakhouse. Above and beyond. Other then that, total disappointment. I should request some of my included gratuities back for such poor service. Specialty dining: ABSOLUTELY DELICIOUS!!!!! We ate at the Tapanyaki, Itilain place(I forget the name) and Cagneys Steakhouse. Tapanyaki was VERY VERY good....I had steak shrimp and scallops. They gave me the scallops for free because it wasn't part of the combo. We couldnt even finish all our food it was so much. Chef was great. Italian place was very good...good service Cagneys was GREAT...the waiter Wu Hoo...yes thats his real name....went above and beyond...the food was perfect....we had our gratuities included but we gave him an extra tip because he was so good. Ports and Shore Excursions: Bermuda was AWESOME…I’ve never seen such crystal clear bright blue water in my life. It was truly gorgeous. Horseshoe Bay Beach was stunning. The beach was perfect the water and the views were amazing. We went on a jet ski tour at Somerset waterworks. The tour was great, got to swim with and feed the fish. Their business practice needs some work though. They tried charging my credit card because 2 people didn’t make the tour and they asked to join our group, so SWW decided to just put them under my credit card. I never authorized that. They told me to get the money from the person in my group who I didn’t really know that well. Needless to say, I filed a fraudulent charge with my bank. The caves were awesome. We hired a personal taxi to drive us around all day, he was awesome. We have 4 casino cruises coming up and we are not sure if we are going to use them after this experience. OVERALL. The cruise was fun, the ship was terrible. I will never sail on the Dawn again. Bermuda was awesome. Read Less
1 Helpful Vote
Sail Date: August 2018
I have been on this ship quite a few times, as I am now a Platinum Latitude member. At the time of this sailing, I was Gold. Granted, the latitude rewards are not much, but this time I expected to have discounts for on board shopping and ... Read More
I have been on this ship quite a few times, as I am now a Platinum Latitude member. At the time of this sailing, I was Gold. Granted, the latitude rewards are not much, but this time I expected to have discounts for on board shopping and spa treatments, which should have amounted to me saving $150.00. I expected the issue to be resolved after speaking with my cabin steward, who looked into it. (Some free items like water and wine should have been brought to my room, and I noticed I didn't get them.) He politely told me to check with guest services. I did, and they told me they also "didn't have information regarding my latitudes status." So, apparently, it's my problem, according to NCL. Whatever they have in front of them on their computer at the time is what you get. I had expected to resolve this easily. I was wrong. I enjoy this cruise and did have a good time, but because this issue shouldn't have been an issue in the first place, I took off a few stars. I think NCL has serious issues regarding customer service. I've read many other reviews of complaints regarding customer service at the atrium lobby. Seems no one cares to resolve complaints of any kind when you try to speak with people there. I now see they had clear reasons to complain. I did find the crew everywhere else on this ship to be friendly and helpful. The food, entertainment and activities were, as always, very good. I could do without the constant nickle and diming of buying lottery scratch tickets, bonus bingo tickets, paying more for certain food items, even in the main dining rooms on the same menu. Unless you note the asterisk on the menu item, you won't know you're paying for it. How many times must that happen?! I have written my complaints to NCL. I would expect them to resolve this with a refund equal to the discounts I didn't get and should have. I really don't care about the things I should have gotten in my cabin, but I definitely should have gotten the priority disembark that would have meant being able to walk off the ship without being in any line. That took 1 1/2 hours! Bottom line? We'll see how NCL handles this. If they choose to ignore me, which I suspect will happen, I will likely not sail with NCL again. Read Less
1 Helpful Vote
Sail Date: August 2018
Pros: The entertainers were very good (Jojo, Jeff, Deal or No Deal guy, etc.), The room staff was great (Harvey). Karaoke is fun. The kids club is good for the younger children. Cons: The waiters were OK, the buffet felt super ... Read More
Pros: The entertainers were very good (Jojo, Jeff, Deal or No Deal guy, etc.), The room staff was great (Harvey). Karaoke is fun. The kids club is good for the younger children. Cons: The waiters were OK, the buffet felt super repeated, the game prizes truly were awful for what you pay, the pool area was too small and just super crowded. There are too many people on the ship, it's very crowded. The restaurant meals were eh. I most likely would not go on the Escape again. Overall out of a 10 I would rate it a 4. Somethings were great but overall it wasn't very appealing to me. For what you pay, it seems as if they just keep charging for a bunch of little things and to me, that is very cheap, especially for such a large named cruise line. Also, the port getting in and out took very long and just was so crowded, busy and aggravating. Read Less
Sail Date: August 2018
The crew worked hard & the 2 shows we saw (After Midnight & Wine Lovers Musical) were very good, but the ship itself was awful. NCL has made the cabins and all the public spaces smaller so they could cram more people on board. ... Read More
The crew worked hard & the 2 shows we saw (After Midnight & Wine Lovers Musical) were very good, but the ship itself was awful. NCL has made the cabins and all the public spaces smaller so they could cram more people on board. Forget about getting anywhere near the pool or even H2O. Jammed and uncomfortable; chairs were pushed together without 2" of space between and not an attendant for drinks in sight. Cabins were smaller than usual with very small balconies, although bathrooms not bad. Food was ok and our cabin attendant was excellent. We had very good service in the specialty restaurants and the main dining rooms. We actually felt bad for the crew as they had to put up with so many people with barely room to move. Nothing about this ship was made for the comfort of its passengers or crew, but for profit only. We had to spend $220/person to join the spa for the week so we would have somewhere to go during the day since we couldn't even find a place to sit besides our tiny balcony. I would NOT RECOMMEND this ship or even NCL every again because they've become adept as nickle and dimeing their customers. We had taken a different NCL cruise 5 years ago that was very good, but unfortunately NCL has changed. Oh, and the embarkation and disembarkation was brutal! Take another cruise line. Read Less
Sail Date: August 2018
I had researched many of the cruise lines before picking NCL, and thought it would be a great fit for us. I read about all the things the ship had to offer and the positive reviews posted. I had cruised before with Princess and was looking ... Read More
I had researched many of the cruise lines before picking NCL, and thought it would be a great fit for us. I read about all the things the ship had to offer and the positive reviews posted. I had cruised before with Princess and was looking forward to comparing the differences. For me it was kind of like it looked/seemed better in the pictures than in reality. Very crowded in many of the popular things to do so couldn't even try things out. I thought the passengers on the cruise were very friendly and seemed to be behaved even with all the drinking. The kids didn't seem to be out of control either. Embarkation: Getting on the ship was okay we live local so just called an Uber. Long lines once we got there. It took us about 2 hour from puling up to the pier to sitting down to get something to eat once on board. They lost one of our bags and I had to hunt it down myself as the staff didn't seem to be too concerned. Food/Drinks: We ate at 3 specialty restaurants, LeBistro, Teppanaki, Cagney's. LeBistro was our least favorite. The entrees at Teppanaki were very good, dessert and soup not so much. At Cagney's my husband got the filet mingion, which was good. I got the rib eye which was very fatty. I was glad I didn't pay for any of the restaurants as I didn't feel they were worth the extra fee. We ate at Taste and Savor and felt their food was about he same as the specialty ones. The service was the best at Cagney's. We ate breakfast and some lunches at the Garden Cafe. The food there was average to poor. They had mostly all the same food everyday on repeat with a few new ones thrown in. The buffets were often crowded and you felt like you had to be aggressive to get in line or get a table. Hand washing before getting in line at the buffet was non-existent. I saw very few people use the machine, yuck. People were often refilling their bottles from the drink station. The seats were stained and often wet from people's wet bathing suits. The drinks at the bars were very hit or miss, either too weak/strong or wrong. Some were so bad I had to just discard them and try getting a drink from a different bar. By the end of the cruise I was just getting seltzer not to deal with the inconsistencies. Thankfully we had the UBP so we weren't paying out of pocket for poor drinks. On-board activities: Many were very crowded or had long lines so we didn't want to deal with the hassle. The pool was very crowded wall to wall people. Too small of a pool for all those people. We bought the spa package to void the pools and on certain days it was hard to find loungers there also because people were saving them or sleeping on the thermal ones (only supposed to be used for 30 min). The steam room was either not working or not working well on 3 days out of the 7. The staff seemed to care less when it was brought to there attention. We attempted to go to Bingo but the cheapest bundle/package was $39+ so we skipped that. Entertainment: We saw Brat Pack, After Midnight, comedians, Howl at the Moon, juggler, and guitarist. All of them were great. Better than on other cruises. Really was looking forward to going to the Glow party but it was so packed we left after a few minutes as you couldn't even move. Service and Staff: Most not very friendly. They would say hello once we initiated it. We had only staff member ask us about our trip and that was so she could get our room number as she was looking for ratings. We never meet her nor did she ever serve us before so not really sure what I would comment on. She was going from table to table in the buffet. No one walking around with coffee refills as on other cruises. I had one person ask if we wanted drinks while at the casino. Mostly we had to hunt them down. The bartenders seemed stressed and short as they were very busy with all the people. Cabin: The Cabin was fine. We requested extension cords in advance (an email form and 2 phone calls to make sure) for CPAP machines and they still weren't there. They scrambled around to find one, only to bring back a 25 foot thick orange contractors/construction wheel type one we had to leave on our counter. Next time I'll bring my own. Ship: Kind of a pain that floors don't go straight through from aft to forward, so you have to walk through the deck to get the elevators. The public bathrooms were not well cleaned, toilet paper and "water" in many of the stalls. The elevator floors were very sticky from people spilling drinks and not being mopped. The only day I saw staff cleaning hand rails etc was one day when we got into port. There was a lot of smoke from the casino that could be smelt on all floors in the Atrium. Even in the non-smoking section people were smoking so you couldn't get away from it. Port: Loved Bermuda! We had a great time in port. The water and the beaches were beautiful. We went to Hamilton on the ferry, Horseshoe bay, Jobson Cove and snorkeling. We did the helmet dive with Hartley great fun! I would definitely go to Bermuda again just probably not with NCL. Read Less
1 Helpful Vote
Sail Date: August 2018
This was our third time on Norwegian.. and by far the worst. First 2 were great on the Breakaway. Issue number 1... the first night the steward decided to not pull down the bed from the ceiling... and failed to make up another bed.. so ... Read More
This was our third time on Norwegian.. and by far the worst. First 2 were great on the Breakaway. Issue number 1... the first night the steward decided to not pull down the bed from the ceiling... and failed to make up another bed.. so we get back to the room at 10 pm and we have to call house keeping. They send someone who had a huge attitude. Issue number 2..This ship is way too crowded.. do not count on getting a chair at the pool unless you get there by 8am. The pool was way too salty and small for the ship size. 4300 people and one pool= ridiculous. Issue number 3... the food is garbage... you pay 6000.00 for a cruise.. there should be more complimentary options. There is Taste,Savor, The Manhattan Room, O sheehans and the Garden Cafe. Then there are upgrade restaurants where you have to pay.. which if you don’t book when you get on.. you won’t get in or you ll eat at 10pm. The Garden Buffet...was ok.. but always crowded. Overall the quality of food was bad. Issue number 3.. while you expect to pay for everything.. they really nickel and dime you on everything.. 6.00 for a little bowling game in O sheehans. Lot more to speak of but too long to list. Norwegian cruise line seems to have forgotten about their customers. They need to stop building these huge ships and care more about the passengers.. not just packing them on. Read Less
Sail Date: August 2018
We chose this cruise because it left from Boston and we could avoid flying. From the moment we boarded the ship, it was one disappointment after another. There were 3 of us in one cabin and when we booked, we were told the cabin had two ... Read More
We chose this cruise because it left from Boston and we could avoid flying. From the moment we boarded the ship, it was one disappointment after another. There were 3 of us in one cabin and when we booked, we were told the cabin had two twin beds and a pull out couch. There was no pull out couch, but a trundle under one of the twin beds. When we complained, we were told there was nothing they could do. The steward pulled out the trundle and we ended up sleeping side by side in 3 twin beds with no room on either side so we had to climb into bed on our hands and knees from the foot of the bed. We are senior citizens, 73-75 years old. Just picture it. The food was mediocre at best. People spoke highly of the Bamboo Restaurant, however we were never able to get it as they were totally booked from Day 1. The seafood they offered was very unusual, no cod, haddock or scallops, but rather fish like hake, perch, etc. The soups were not more than broth with a few veggies floating around. The most difficult thing was trying to navigate the ship. Not all elevators go to all floors so we kept having to walk around the ship to find an elevator that would go to deck 6 where the restaurants are located. Communication was poor and nothing was clearly marked. The most horrifying rip off was the beverage package. They say it's a free perk and you only have to pay a 20% gratuity. which I assumed was per drink. However the cost of the beverage package was $89.00 per PERSON per DAY!!!! So, we were "given" two beverage packages and had to pay $35.60 per DAY! No one could drink that much! The pool area was constantly crowded and the only adult pool was very small. It was impossible to get a lounge chair any day of the week. Near the pool area there was a barbeque place which served hamburgers, sausages, hot dogs, etc which were left under heating lights all day. There were some positives, the shows were all very good, the magic show was extraordinary. The service was OK although slow at times. Bermuda is beautiful and fortunately we booked our tours independently This was our third NCL cruise and I would NEVER go again. Read Less
2 Helpful Votes
Sail Date: July 2018
I have been cruising for over 30 years. This trip was my daughters sweet 16. We traveled with 11 people & 4 cabins. I booked the cruise exactly 11 months prior to sailing. We had some major issues the entire cruise which I will get ... Read More
I have been cruising for over 30 years. This trip was my daughters sweet 16. We traveled with 11 people & 4 cabins. I booked the cruise exactly 11 months prior to sailing. We had some major issues the entire cruise which I will get to later in review. In a nutshell.......Service is HORRIBLE. Every staff member was rude and not attentive. I am assuming it is because they are all guaranteed their tips and do not have to earn their money. The food was the worse food I have ever had on any cruise. This was my 3rd Norwegian Cruise. My last one was 2002 on the Dawn and that was a vey different experience. (very nice all around). This ship is too large and they do not have enough staff. The pool was a nightmare. Too small, over crowded & forget getting a chair. I ended up putting a towel on the floor and sitting on the floor. I was in the pool one day at 7:00 pm. I got out to get a towel and they had closed for the night. I asked someone if they could please get me one as I was dripping wet and I was told NO. From what I experienced I can tell you unless you are in the Haven you are considered a 3rd class passenger! If you are still reading my long review here is what happened. Day 1 - They have you pick a time to get on. We had 10:30. We sat in holding area until 12:30 when we finally boarded the ship. Get on ship....rooms not ready. Had to walk around with our luggage for an hour. We booked directly through NCL. We specifically said we were. traveling with minors and needed to connecting rooms. We get on the ship....No connecting rooms. I had a balcony room which I always get no matter the cruise line. This room was the smallest I have experience in all the years I have cruised. Our TV didn't work for 2 days. Day 2 - It rained so I decided to go to the spa. I got a regular Swedish massage. That night I couldn't walk because she must have hit a nerve on my back (never had back issues). Was in pain for 3 days. Day 3 - No chairs at the pool at 8:00 am! We had to sit on the floor. I paid 20 grand and I sat on a towel on the floor. Same day one of the kids lost her iPhone. Went to the front desk twice and was told it was not there. Went back with my husband and again was told it wasn't there. When I said "maybe a cruise line employee took it because of its value" suddenly the iPhone appeared! Day 4 - First day in Bermuda. Was told when I booked the cruise all minors under 16 only needed birth certificate. Well apparently Bermuda customs does not allow only a birth certificate. Had an altercation with a customs agent and had to get the cruise line involved. There were other minor issues I don't want to bore anyone with. In a nutshell here is my advice. Don't pay for the wifi - it Never works Don't pay for the soda plan - there is free ice tea, lemonade and water. Not worth the money. Get the liquor package - worth it if you like to drink Upgrade to the Haven or go on a smaller cruise ship because it is too overcrowded. The food is cafeteria food and I was very unhappy. The Guest Service Manager was great. He did everything in his power to try and make our vacation better and I am grateful he was so proactive as a Manager. My room stewardess was also very good. I will not cruise again unless it is on an upscale cruise line on a smaller ship. Read Less
Sail Date: July 2018
I would really love to give this cruise 5 stars and I probably would have If guest services was not in the picture. I went with a wedding party with over 60 people. The food, entertainment and staff are all incredible. However, guest ... Read More
I would really love to give this cruise 5 stars and I probably would have If guest services was not in the picture. I went with a wedding party with over 60 people. The food, entertainment and staff are all incredible. However, guest services is not. If you have an issue and have to rely on them, be prepared for nothing to happen and have to jump through hoops to get anything resolved. We had a broken safe in the room that was never fixed, more than half of the people in our party had incorrect or made up charges on their bills at the end of the cruise. I personally interacted with them about the charges: not only did we have made up charges and fees. This included reservations and spa treatments that were NEVER, WiFi charges when it was never activated, but also some in our party had been charged double charged for movies and other things. I wish I could say this was just me, but many people in our party had this problem. The worst part of all of it was that instead of even ATTEMPTING to resolve the issue, they make you run up and down the ship to chase down these other departments. We had to go back multiple times, was basically laughed at during the conversation and then told to "call guest relations" after the cruise.... it is pathetic. But hey, maybe they are in need of money now considering the bed bug situation that happened a week before our cruise... Customer service goes a long way. Again, everything else was great but this is something that ruins trips. Especially when you are stuck paying for things that you never used. It was completely unacceptable how they treated us as guests who paid a lot of money (as well as bring a lot of business) on this cruise. I work in hospitality for world class resorts and I have never experienced or would have allowed any of my employees do anything like this to a guest. I will never cruise with Norwegian again because of this. ***The only reason I am rating 'services' and 'on board experience' as terrible is because of the guest services team -- All other departments (bar, food, entertainment etc..) were fantastic. The food at the buffet was decent, the restaurant food was awesome! The cruise director is hilarious and the entertainment was amazing. Again, all staff (WITH THE EXCEPTION OF GUEST SERVICES) were fun to be around and easy to talk to.*** - The Cabin was great, the cleaning staff is very prompt and gets everything done quickly and always made our room look nice and welcoming. - Dining was fantastic. The buffet gets old but there are plenty of restaurants to choose from and all of them are great. They get pretty full but if you go early enough, you are able to get a reservation. The dining staff is very professional. - Embarkation - seamless. They make the process easy and as quick as possible. - Enrichment Activities - There is plenty to do while we were not in Bermuda, the sea days can be tough but the activity staff does a great job with filling your time if you are not a pool lounger. There was shuffle board, basketball courts, and even a small driving range. The bars are awesome and everywhere. MAKE SURE TO GO TO THE IRISH BAR - the staff is awesome! - Entertainment - I only participated in Deal or no deal, watched my brother and wife play the newly wed game (that was hilarious) and the comedian was hysterical - go to his "family friendly show" but do not miss his R-rated show at 10:30 PM. - Fitness and Recreation - as stated there is plenty to do, the health center is state of the art. - On-Board Experience - Read above, everything was honestly, perfect except for the guest services. It ruined a lot of our overall experience of the cruise and it was a unanimous decision that none of our (HUGE PARTY) will ever cruise with them again. - Public Rooms - it is very easy to meet new people and they have multiple places where lots of people gather. They are all clean and have nice comfy chairs to relax in if you are trying to get away from the sun. - Service - Read them entire thread. - Shore Excursions - We did snorkeling and scooters. It was a blast - make sure to read the notes about them in the next section. - Value for Money - I rated this as average because I feel like you pay a lot to be on this cruise, but they nickle and dime you at the end. You get a bill (and again, read above what could potentially happen to you) and basically no matter what it comes out of your account the next day. Read Less
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