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Sail Date: October 2018
Chose this cruise to go to Canada. What happened to all the Priority Services???? The problems began with embarkation. Twice sent to the wrong line.. This was a casino sponsored trip which is suppose to get priority. I also have ... Read More
Chose this cruise to go to Canada. What happened to all the Priority Services???? The problems began with embarkation. Twice sent to the wrong line.. This was a casino sponsored trip which is suppose to get priority. I also have platinum status. I do not think the staff really looked at my ticket. They just shuffled me along. Did too much stand up waiting to get on this ship. There was no priority customer service - was told there is only one line. No priority embarkation when carrying suitcases and leaving ship early. It is a good thing I went down early. Have booked 5 cruises for next year. NONE ON NORWEGIAN. Was in a balcony room, 11852 ,with very little room between the bed and the 1 small closet. Had to step around the bed to get to the balcony side of the room. If I had paid the full price for this room over $3000. I would have been even more angry. The food was good and the steward for my room, I believe his name was Eugene, helped me keep it in great shape. The best thing about this ship was a show called After Midnight., Read Less
3 Helpful Votes
Sail Date: September 2018
I’ve been on most of the major cruise lines on at least 12 or 15 cruises. This cruise ranks at the bottom of the list. And no one seems to care! I’ve been on at least 4 inaugural cruises with Holland America. I’ve been on ... Read More
I’ve been on most of the major cruise lines on at least 12 or 15 cruises. This cruise ranks at the bottom of the list. And no one seems to care! I’ve been on at least 4 inaugural cruises with Holland America. I’ve been on numerous Carnival cruises. I’ve cruised on small ships and medium ships as well as large ships. The best part of the cruise was the show in the Supper Club - The Choir of Man. It was outstanding. But even that became an issue because I wasn’t allowed to see it a second time (but I found a way). The food was mediocre at best. Not until the last 2 nights did I get a piece of meat that was tender! I have lost a considerable amount of weight and my swim suits no longer fit. And I live in Oregon - hard to find swim suits in September in Oregon. No problem, I thought! We’re going to a tropical port so they’ll have them on the ship in the shops. WRONG! Not suit one! I’ve never been on a ship that didn’t have free internet access in an Internet cafe (or similar). They wanted $180 for one week access - outrageous! And there is much more. But suffice it to say that I will never cruise with Norwegian again. And I met many - and I mean MANY - who expressed the same sentiment! Norwegian - you have a problem! Read Less
4 Helpful Votes
Sail Date: September 2018
We chose NCL because of the Freestyle theme and its service to Bermuda. First the Good: Excellent Speciality Restaurants Boat Activities - ZipLine, Water slides & Fitness Entertainment- Shows & Music (dueling pianos) ... Read More
We chose NCL because of the Freestyle theme and its service to Bermuda. First the Good: Excellent Speciality Restaurants Boat Activities - ZipLine, Water slides & Fitness Entertainment- Shows & Music (dueling pianos) The Ugly: Pool-side music/entertainment (very short duration / repetitive), O ‘Sheehan’s Bar (bartenders hid in far corner to make bar seems closed to customers), Dining room “The Manhattan” music (Band seems lost after playing a song- took significant time trying to figure out what the next song would be to perform & breaks were longer than playing time) and ship’s public announcement (Captains critical messages were not audible in many parts of the ship (sun deck). Management’s decision on multiple (2x) changes due to Hurricane Florence to ports of call was highly disappointing as it clearly showed they lacked a well thought out plan. I am convinced the ship’s strategy was only concerned with ensuring the ships return date but gave little concern for maximizing their customers value with an experience worth the cost paid (I believe compensation should have been offered). This is very critical failure on NCL’s part as this is not the first time I have been disappointed with managements inability to operate efficiently (i.e. my last trip w NCL-The Pride of America- Staff were quitting in mass quantities leaving the ship dirty and with service levels below what was paid/ yet no compensation was offered). Read Less
6 Helpful Votes
Sail Date: September 2018
Let me start by saying, I am not one of those people that feel they should get their money back because their itenerary has changed. I DO however feel we should get compensated in some way, to make up for the fact our whole week has ... Read More
Let me start by saying, I am not one of those people that feel they should get their money back because their itenerary has changed. I DO however feel we should get compensated in some way, to make up for the fact our whole week has changed. Norwegian truly dropped the ball with our trip last week. We were supposed to have 3 beautiful days in sunny Bermuda. Well, of course because of the hurricane we got rerouted. Which is okay, but instead of having 3 days of ports, Nassau was completely cancelled and we ended up only having 2 days, one of which being Great Srirrup Cay, their private island that does not cost them anything. Bermuda is much more expensive than a Bahama & Florida itenary and I felt the cruise company did not make any effort to make us happier at all. A lot of people were upset we didn’t go North to at least keep 3 days of ports, other cruise lines went to Canada & New England. They did not want to make up for this, and when I called telling them my bad experiences they were very indifferent, and when I asked for credit towards a future cruise they told me they could not do anything. Most of the staff were nice, our room attendant was very nice, but some were very rude. Someone took my towel from the deck, and I was basically told by the towel attendant that it was not his problem. The food in the buffet was bad, in my opinion. The food in the dining rooms was good, but same menues every day for lunch. I felt the activities were fun, but my family felt they were on top of each other too much, and not scheduled good enough. The game shows me and my husband loved watching, but they were put on in the atrium which was way too small and not nearly enough seating. I was also disappointed because there was not really a club for adults, just for teens. And the boat was wayyyyyyy too crowded. The slides and the ropes course was a hit however. In my opinion Norwegian was way to frugal, I felt very ripped off, and I will not cruise with them or recommend them to other again. Read Less
4 Helpful Votes
Sail Date: September 2018
I am so disappointing in NCL! My husband and I have gone to Bermuda on an almost yearly basis, every September via cruising. Most all of the time we've sailed with NCL. The past few cruises, we've noticed some differences NCL- less ... Read More
I am so disappointing in NCL! My husband and I have gone to Bermuda on an almost yearly basis, every September via cruising. Most all of the time we've sailed with NCL. The past few cruises, we've noticed some differences NCL- less attention to detail, staff not as caring, etc- but not enough to deter us from sailing with NCL. Until our 9/918 cruise. Our cruise, quite understandably, was rerouted to Florida because of Hurricane Florence. This is the chance we take when cruising in September. But my issues are: * I was never informed about the itinerary change until I was at port to embark. We were simply handed a form letter with no other explanation. * We were told we were going to Florida, NCL's own Bahamian island and then to Nassau. We only made it to Florida, stayed one day and the rest of the cruise was a "cruise to nowhere". The captain later informed us that we never had any plans of going to Nassau, as there was not room for our ship to dock. Why lie? * I later found out that this cruise was advertised a few days prior as a Bahama/Florida trip and was offered at a lot less than what we paid! If they knew days ahead, why was I never informed? * Port charges that were paid out, were never reimbursed. We never made it to Nassau, but still paid these charges. * Everyone on the ship was inform that separate complaints needed to be lodged for, yet NCL issued one standard form letter to all its passenger, never directly addressing the issues that were brought to their attention. * Royal Caribbean, and Carnival's cruises to Bermuda and both gave a substantial refund to their customers, along with a detailed explanation and apology for the inconvenience. Again, I totally understand the need to reroute us- safety comes first. However, NCL profited from this rerouting (only went to their island, took and kept our port charges, cruise to Bermuda is more costly then the one we took) and has no intention of addressing even its most loyal customers' dissatisfaction. I've cruised with NCL for over 16 years but will be do so no more. Horrible, horrible customer relations- this having nothing to do with the staff, just the adminstration of the company. Read Less
9 Helpful Votes
Sail Date: September 2018
We chose this cruise for a couple reasons. One we love the BERMUDA cruise. Two wanted to take my aunt and mother-in-law as neither have been on a Bermuda cruise. This was a gift for my aunt after my uncle passed earlier in the year. ... Read More
We chose this cruise for a couple reasons. One we love the BERMUDA cruise. Two wanted to take my aunt and mother-in-law as neither have been on a Bermuda cruise. This was a gift for my aunt after my uncle passed earlier in the year. Okay so if I were solely ranking this on the management it would be ranked terrible. I understand wanting to keep customers safe on a cruise but there was no reason for cancellation to Bermuda. Florence did not hit Bermuda! They pulled the plug far too early and did have time to switch it back. Second NCL did a poor job trying to remedy the change of itinerary. When your top competitors are giving either full credit toward a future cruise or half off for the change you would think NCL would either try to match or better but instead they gave a meager $30 credit per person. This is almost insulting compared to your competitors so what gives? Funny how NCL decided on an itinerary that would line their pockets more so than the Bermuda sailing. They chose to send us to Florida and the Bahamas. One of the three stops is their private island. Further adding salt to the wound they cancelled our last port day for God knows what reason. Ironically swinging far out almost hitting the very place we should have went to the whole time BERMUDA. Anyone want to know where Somers Island is? Because the spineless captain who practically hid the whole cruise suddenly used this title instead of stating closest land mass is Bermuda. My wife and I have sailed with NCL 10 times in the last 13 years and to feel robbed on cruise number 10 is painful. Along with the above I felt nickel and dimed when I tried taking my aunt and mother-in-law to the Haven Restaurant for breakfast and lunch. Do you really need that extra $48 per visit? After I spent thousands with you? Really? I didn't ask for any dinners because we already use specialty restaurants which also has its own up charge. We also had planned visiting Margaritaville for lunch which you guessed it carries an up charge so you would rather piss a long time customer off and ruin that relationship? Where is the business sense in that? I wasn't inviting six cabins of people so I think you could have done better in this situation. Now that the rants of anger are through I will say the boat is nice and most of the staff we experienced were good. I missed Fat Cats from the Breakaway but other than that I think this ship mostly beat my Breakaway experience. One other thing I don't understand is why NCL keeps putting the casino in the main location of 678 Ocean Place. I know others have complained about this so why continue with this location? On the older ships the smoke was contained in the back of the boat on one level but with this new design it is in the center and does travel to other levels. After this sailing experience I am now going to try some other lines as I was so disgusted by the above. NCL make it right for customers who sailed on this cruise. I know I am no longer going to touting your line after this. You damaged a platinum members thoughts of your line and it is quite disappointing. Read Less
1 Helpful Vote
Sail Date: September 2018
Bermuda was our cruise destination. Norwegian announced right before the cruise that because of Hurricane Florence we would be rerouted to Nassau. Although we could have canceled and received our money back through our cruise insurance, we ... Read More
Bermuda was our cruise destination. Norwegian announced right before the cruise that because of Hurricane Florence we would be rerouted to Nassau. Although we could have canceled and received our money back through our cruise insurance, we decided to go anyway. The ship stopped at Port Canaveral to refuel. We went on a disappointing shore excursion on a pontoon boat. Next the ship headed for Nassau, stopping at Great Stirrup Cay, a tiny cay owned by Norwegian. We signed up for an ecological boat excursion. Norwegian instructed us to be in their auditorium by noon for the 1PM excursion. We were there at 11:50, but mass disembarking took so long that we missed the excursion. Instead, we were on the swelteringly hot cay with nothing to do. Our money was refunded without difficulty. The experience was nonetheless frustrating. Imagine our further disappointment when it was announced that the ship was bypassing Nassau and returning to New York. Meanwhile, Bermuda had good weather the whole week. Food and service on the ship were excellent. Our cabin was nice and the cabin steward did a fine job. We could have enjoyed good food and service on land for less money. We expected Norwegian to offer some recompense. So far they have not. Read Less
1 Helpful Vote
Sail Date: September 2018
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and ... Read More
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and then on to Nassau but that was canceled on Wednesday, 9/12 around 6pm so we could arrive on time back into port on Sunday, 9/16. I realize safety is a major concern and I don't have issues with that. What upsets us is the fact that the cruise to the Bahamas is cheaper than going to Bermuda. NCL did not do anything for us in the form of some compensation or a discount on a future cruise to Bermuda. Remember take care of your customers and the money will follow. Apparently no one understands this at NCL. I would also like to point out that our stateroom attendant had to be reminded about cleaning the bathroom, providing wash cloths and towels as well as pool towels in addition to keeping the ice bucket full. Bartenders were extremely rude if you were on a soda package and only ordered soda and no alcohol. They never smiled or said thank you. They acted like they were doing you a favor. Lastly several shows were canceled due to the storm as entertainers could not get on the ship. NCL did not to make up for this. The last three days at sea were boring.They even had issues with the slots not working one evening due to a program glitch. I asked NCL what they were willing to do for us and they informed me that nothing was going to be done...no refunds, no discounts, etc. If you decide if you want to sail with them! If you do good luck!! Read Less
2 Helpful Votes
Sail Date: September 2018
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. ... Read More
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. My only issue with this cruise to no where is just that...we went no where. This was my Honeymoon AND birthday celebration and was a huge disappointment. The embarkation took WAY too long. The hurricane caused the itinerary to be changed and that’s fine. The safety of the staff and passengers was most important. Port Canaveral was horrible. Great Stirrup Cay was a bust. We were only on shore 3 hours before an injury caused our party to have to go back to the ship. It was then decided last minute that we would not be sailing to Nassau but returning to New York. Before we sailed it was announced by 2 other cruise lines that passengers were being refunded some of their money AND being provided with a discount on a future cruise among other incentives. It’s rather disappointing that NCL offered nothing at all to their passengers. With all the money out party spent for 3 cabins you would think NCL would have done something for EVERYONE on board. The only announcement we saw when we returned home was that they were increasing fares starting in October. I think I may have to book with a cruise line that cares about their passengers and not their pockets. Read Less
5 Helpful Votes
Sail Date: August 2018
The food is fair,the staff could be trained better. If you like a big ship of people who want to reach their 15drink per day drink package then this is the ship for you! Also be aware of the promises NCl makes and what they deliver. I have ... Read More
The food is fair,the staff could be trained better. If you like a big ship of people who want to reach their 15drink per day drink package then this is the ship for you! Also be aware of the promises NCl makes and what they deliver. I have been on 5 NCl cruises and took a break from them in the last 8 years. It seems their marketing strategy is charge extra for everything! They give you a fair price then for seven days all they do is to try to sell you or charge you for extra.the last straw were the marketing calls to your room on selling you the next cruise! Definitely low end with lots of extra charges! The adult only pool is a joke with kids running around. The ship is not so clean. Their staff is mostly at the bars. Food is fair! The buffet is dirty! It’s a joke how they keep on pushing you to buy stuff! I want a cruise to relax not a cruise filled with pushy salespeople. The gym was nice yet filled with one water fountain for water. The instructor showed up constantly late. The complimentary class was 7 730 and 5 and were 15 minutes with the instructor showing up late! It’s an insult to get up early for a 10 minute class. Their excuse is pay and come to the 45 minute class. The spa was unkempt never had robes or towels in afternoon. Read Less
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