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1 Helpful Vote
Sail Date: September 2018
This was my first cruise and I should have done more research before booking. It seems that the cruise life is for the elderly since 80% of the passengers were elderly. Between the walkers and strollers there was never any room on the ... Read More
This was my first cruise and I should have done more research before booking. It seems that the cruise life is for the elderly since 80% of the passengers were elderly. Between the walkers and strollers there was never any room on the elevators. Thank goodness my friend and I were able to walk up and down the stairs mostly to get around. The buffet food wasn't all bad but not the best either , the other 4 restaurants that we went to were great especially Source, i think it was, it's on deck 6 across from Taste, best steak. The staff on the ship were an absolute delight to deal with and they were all very helpful. I must also say very honest. I left my purse in the restaurant and the next morning everything was there when I picked it up even the large amount of cash. Now the really bad things about this cruise that I should have known through research. Wall to wall kids, imagine how fun it is to be sitting at a bar, any bar with an adult drink with a toddler sitting right next to you, yes, they have access to everything 24/7 accept the casino and 1 bar. The most unbelievable thing about this ship you may not believe but it's true. This ship holds 4300 people not including staff yet it has 1, yes you read it right 1 small pool. The pools I went to as a child in the City were bigger then this pool. Imagine a bunch of mostly very overweight elderly people sitting in a pool like tea bags or something. You couldn't swim or float because there wasn't enough room. The shows I went to see that were free were really fun and the games and stuff they have were funny and pretty good movies. But no TV and very little movies in the rooms but the ones there not a bad price at all. Also didn't like that you couldn't even smoke on our balcony. They could at least do one side of the top 2 decks for smokers. People complaining were just jerks, with the boat moving the smoke just blew right away. They also didn't bother to let us know that while we were in port in the Bahamas that the store on board and the casino would be closed, the store the entire time and the casino till 9 PM. They claim you can hear announcements through the television but they don't give you notice before the announcements they aren't clear. Daily activities for the next day needs to be given earlier. If your an older person or a family with kids you'll have a great time on this cruise as long as you don't want to swim. One last thing, I do enjoy gambling and I like the assortment of slots and amounts you could play accept the minimum on tables was $10.00 and they only had $1.00 wheel of fortune slots and no Big Wheel, despite that i did win on the final night and got out of Bermuda ahead of the storm. If I cruise again I'll be looking for a cruise with no kids and adults under 60. Read Less
Sail Date: August 2018
NCL is our only cruise line we have been on 8 cruises with them. This most recent cruise was the lowest quality out of all the others. It was unfortunate that there were so many low quality things that happened. We had two other couples ... Read More
NCL is our only cruise line we have been on 8 cruises with them. This most recent cruise was the lowest quality out of all the others. It was unfortunate that there were so many low quality things that happened. We had two other couples with us as well and they experienced the same issues. This is definitely not the norm. There were plenty of nice and hard working employees on the ship but the bad ones stand out. First our room Stewart was horrible. The balcony was filthy from the day we got on till the day we got off. The same drink cup, cherry stem and what looked like dried blood on the floor. The toilet smelled of urine the entire cruise, She never cleaned around the coffee maker and we had to bed for more coffee and sugar daily. The bed was the worst we ever stayed on. The shower door fell off on my wife's foot and I had to call security to unlock the safe 3 times, finally stopped using it. Secondly the bars, The pool bar was always backed up took forever to get a drink. O'Sheehans bar maid was terrible and poor attitude she was the only one on and you never got service unless you got up and asked the hostess, then she would never come back. The main dinning Venetian just had bad service There were good things like The main dining Aqua was awesome service friendly and prompt it was our favorite dinner even over the specialty restaurants. The guy cooking burgers up at the top pool bar was very good. The singers husband and wife were awesome . Cruise next guy was great and friendly Front desk services people were very good and friendly. The gym was nice and pretty big but cigarette smoke was coming in somehow must be near a smoking area. Moderno was very good, Cagneys and La,cuchina were good but just not as nice as the new ships. We just went on the maiden voyage of the bliss so maybe we were a little spoiled. The buffet was very good. Not as nice as bliss but clean and fresh Read Less
3 Helpful Votes
Sail Date: August 2018
We've been on several cruises now, and my thoughts about this particular ship are the following: 1) the decor is modern and lovely, 2) the volume of people is too much, 3) the shore excursions are well executed, 4) the food in ... Read More
We've been on several cruises now, and my thoughts about this particular ship are the following: 1) the decor is modern and lovely, 2) the volume of people is too much, 3) the shore excursions are well executed, 4) the food in the dining rooms far surpassed the garden cafe food, 5) the ship has a ridiculously small adult pool with limited seating, 6) our 6yo loved the splash academy, 7) the staff doesn't seem particularly happy. We chose this sailing based on itinerary (Bermuda), without much preference for what ship took us there. That being said, I will move forward choosing smaller ships with less bells-and-whistles. The Escape also chose more pay-dining areas over community spaces/pool space, so there's that to consider. If you're a foodie and don't care about pool area/library area/reading nooks, this is your ship! Overall, I'd say it was okay enough, but I would likely choose a smaller ship in the future. Read Less
1 Helpful Vote
Sail Date: August 2018
I wanted to give a review of the Escape, but don't have time to write out every single detail so I've narrowed it down to some pros and cons. To give you some background, I have been on RC and HA before, though it has been over 10 years ... Read More
I wanted to give a review of the Escape, but don't have time to write out every single detail so I've narrowed it down to some pros and cons. To give you some background, I have been on RC and HA before, though it has been over 10 years since my last cruise. My boyfriend also cruised with Princess almost 20 years ago. Since it has been so many years, it would be unfair to compare those other cruises to this one. We had heard excellent things about NCL from people who sailed with them previously and decided to book with them, especially since we live so close to the NY port. Pros: The ship is impressive; An adult only area is available (Spice H20); Every cruise employee was friendly and eager to please; The room steward (Jerome) always had our room in great shape; A variety of food options available; It was nice having 3 days in one port (Bermuda); The self-debarkation was fast. Cons: Food was only a step above cafeteria food (I don't blame the chefs, but believe NCL purchases cheaper items to keep costs low. While I've eaten in high-end restaurants before, I also love a good Costco hotdog and Kraft mac and cheese and those items would have been better than what we ate.); Service was very slow in restaurants (wait staff was friendly and eager to please though-maybe the kitchen was far?); It is difficult to get reservations at the specialty restaurants (which often remained empty even when they said they were booked); Crowds were overwhelming (It was difficult to get around the ship at times. Elevators were impossible. The first day especially was unpleasant with so many lines and people crowding in different areas.). Overall, we had a great time together and in Bermuda, but found the cruise to be just okay. We probably wouldn't cruise NCL again unless they had some unbelievable deal available. As I mentioned earlier, other people have said great things about NCL, so maybe your experience will be different. Just wanted to give my 2 cents! Read Less
Sail Date: August 2018
This was our first cruise we have ever been on. Overall the food, service, and ship itself was great. We love the ocean and really enjoyed the "cruising" aspect of it. But I must say we learned a lot about being on such a large ... Read More
This was our first cruise we have ever been on. Overall the food, service, and ship itself was great. We love the ocean and really enjoyed the "cruising" aspect of it. But I must say we learned a lot about being on such a large crowded boat. The biggest disappointment was not getting to reserve a single show we wanted to see. They were completely booked up for the entire trip the very first day. They have a line you can wait on to see if any seats become available 15 minutes before the show, but we decided it would have pissed us off a lot more if we stood on line just to find out we were not getting in anyway. They had a lot of entertainment throughout the ship in the restaurants and bars, but it would have been nice to see a couple specialty shows. Another surprise for us was the small size pool for such a large boat. It was super crowded especially when they were having a contest. If you weren't out there early in the morning, you were not finding good lounge chairs anywhere close. The water slides and rope coarse on the boat were fun though! The food overall was very good. The buffet had a large variety for breakfast, lunch, and dinner. There were only a few other restaurants that were complementary, three of which had the identical menu. This didn't make any sense to me but I guess they are looking for you to spend more money at their specialty restaurants. The cabins were a little tight, but its to be expected since we only got the basic stateroom with a picture window. We didn't plan on being in the room much except to shower and sleep. We did have a connecting room for our teenage kids which was nice sense these rooms are only good for two people. Unfortunately, we are torn on taking another cruise or not. For the amount of money we spent, we didn't get to enjoy all that the ship had to offer. It was over crowded and again, all the specialty shows we wanted to see were book for the whole trip on the very first day. We have enjoyed a lot of different all-inclusive resorts much better. Read Less
Sail Date: August 2018
We are avid cruisers and have done the last few in the Haven. We enjoy the priority embarkation and debarkation, room size and most of the amenities included in the Haven. We live local so no flight involved and booking through Costco ... Read More
We are avid cruisers and have done the last few in the Haven. We enjoy the priority embarkation and debarkation, room size and most of the amenities included in the Haven. We live local so no flight involved and booking through Costco gained us a $785 Costco gift card upon return. NCL direct booking couldn't offer anything close. Entorage teen club is for 13-17 year old teens. Basically the only ones that went were the younger girls and older boys, not a good combination. Shows were average, Escape the big top hasn't changed since last year, Dueling pianos good, Comedy Excellent. Bayamo/La Cucinna Average. Cagneys below average (Steak was supermarket quality at best). Tepanyaki was above average. Bermuda is great but most of the port shuts down early, no nightlife. We rented a Pontoon boat locally and did some swimming and snorkeling on our own. I highly recommend doing so. Read Less
Sail Date: August 2018
The ship left from Boston which made it convenient. The ship was nice, bathrooms throughout the ship needs more attention. Entertainment was average, needs more diverse entertainment. Cruise personnel were very nice. Very small pool. ... Read More
The ship left from Boston which made it convenient. The ship was nice, bathrooms throughout the ship needs more attention. Entertainment was average, needs more diverse entertainment. Cruise personnel were very nice. Very small pool. Arrived on Sunday to Bermuda even though most shops closed early on Sunday. The food was very good, loved the chili on the deck near the pool. The drink package was a great value. Again the restrooms needed much more attention. The disembarkation went extremely well. The staff was great and the crew worked really hard, god bless them. The room service was great. The staff at the front desk needed a little more patience with first time cruisers. One of the people who was with the group I was in expressed concern about being rushed and inconsistent information. This was not our first cruise so we addressed her questions and concerns. Overall the experience was good. The guests on the ship were very friendly and we met a lot of people. Read Less
Sail Date: August 2018
I have cruised many times with all the major lines. I had a poor experience with NCL several years ago but thought I’d try again with this large and “fun” ship. I took my two young children along. They loved it, the ... Read More
I have cruised many times with all the major lines. I had a poor experience with NCL several years ago but thought I’d try again with this large and “fun” ship. I took my two young children along. They loved it, the zip lines were cool (when actually open...closed a lot due to wind), mini putt, water slides. Pools were too crowded and very deep, not suitable for younger children. Limited lounge chairs available, mostly I had to just put our bags on the floors. Staff were not very helpful and cheerful. The first night, they had configured the beds wrong to what we requested. He said he was too busy to fix it that night. So how were we all supposed to sleep?? I thought that was poor service. My husband and I ended up moving The beds and stuff around ourselves and calling for extra linens. Then they gave us attitude for requesting an extra blanket. The food was pretty awful I have to say. I’m not super picky, but the buffet was way better on Princess, royal Caribbean and Celebrity. The shows were all booked out so u wouldn’t get to watch unless u were lucky. It’s like they had not enough show spots for number of guests wanting to watch...everyday! Ridiculous. The elevators...it’s like stepping into a dark small box. Not glass enclosed, no windows...just dark with A wall of dingy dark glitter gift wrap paper. If you’re claustrophobic, don’t book this ship. Speaking of small...The only time I’ve had a smaller room was probably over 20 years ago on Carnival before they retired that ship (festival). The 4 person room I had was smaller than the regular two person rooms on other ships. Read Less
3 Helpful Votes
Sail Date: August 2018
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - ... Read More
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - fish and chicken were fried - nothing broiled or baked, an the drinks were watered down. The entertainment going out was not too good but better on the way back. The gift shop had very little suggestions and the items were not really that nice to purchase. Mainly I was disappointed with the food. On the deck burgers, hot dogs and pork chops everyday - not much for people who do not eat meat. Also, at midnight not many places to go to eat or even have something healthy to eat. The ship was so crowded you could not get a lounge chair on the deck all day - and the cushions on the seats where the tables were were wet all the time - they should not have cushions on the chairs. Also, the smoker's lounge should NOT be near other lounges it is impossible to sit in the Gatsby lounge with the cigar and cigarette smoke all over that place. There should be a separate area not near the lounge or bar areas. I could go on and on but I think this is enough because I am sure no one even cares what I wrote. Read Less
Sail Date: August 2018
We took a cruise for Bermuda in August.The boat was overcapacity, we couldn’t attend any show’s or go swimming in the pool because they were too many people. When we reserved the cruise it says 3 days in Bermuda which ... Read More
We took a cruise for Bermuda in August.The boat was overcapacity, we couldn’t attend any show’s or go swimming in the pool because they were too many people. When we reserved the cruise it says 3 days in Bermuda which wasn’t the case we arrived in Bermuda Sunday at 3 o’clock and departed Tuesday 5 o’clock. We always went to the Venetian restaurants witch was very good on the service and the food was delicious. The only problem is the fact they would open so early in the morning so on vacation you don’t want to wake up to take a breakfast.....They should extend the opening hours in the morning. I’ve got to say the evening were boring we didn’t know much what to do since they were no room for the shows . About the excursions we’ve found they were very expensive and the staff wouldn’t give that much information about Bermuda they would just want to sale. Read Less
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