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1 Helpful Vote
Sail Date: June 2018
Although my initial thoughts about staying in one port for 2.5 days was dumb, I happily found out that I was very wrong. Bermuda is a great place to visit and you need more that 2 days to do it. The best way I can imagine is on the Escape. ... Read More
Although my initial thoughts about staying in one port for 2.5 days was dumb, I happily found out that I was very wrong. Bermuda is a great place to visit and you need more that 2 days to do it. The best way I can imagine is on the Escape. This is a great ship with lots to do. The weather didn't cooperate the first 2 days but that was ok we found a lot of things aboard to keep us busy. I be fair we were in the Haven which really enhances the experience. Food in the speciality restaurants were great, as well as the Haven restaurant. The others were average to good. Loved The Brat Pack and After Midnight shows, although unless you feel you younger kids can handle sexual innuendo and foul language I would not bring them. The slides were great and the drop slide can be a little scary for some. The rope course although it looks dangerous the harness do keep everyone safe. Yes the pool is small but in my opinion it would be as bad if all the chairs hogs were not there. It looked like have of the loungers were empty and there wasn't that many people in the pool. Read Less
Sail Date: June 2018
We love Bermuda. That's why 3 rd time The Escape is a big ship plenty to do we avoid the pool area to noisy for us. Pool can't be clean with all those people in it and the hot tubs we always found a place with no crowds So much to ... Read More
We love Bermuda. That's why 3 rd time The Escape is a big ship plenty to do we avoid the pool area to noisy for us. Pool can't be clean with all those people in it and the hot tubs we always found a place with no crowds So much to do if you want always live music somewhere bars were crowded but got our drinks pretty quick Our cabin was clean a little small but we managed balcony was big enough for us to sit out Food excellent Cagneys best steak umm. Buffet was crowded but always found a table in rear of the boat we did our own excursions Overall the service was great those people work hard and deal with. Rude people who think they are the only ones on the ship. 4000 people on board be patient your on vacation I will be going again and it will be with NCL Read Less
Sail Date: June 2018
Bermuda is one of our favorite places to visit and it did not disappoint this time either. This was our first time on the Escape. It reminded me of the Breakaway in layout, with a larger size. The ship is in good shape and was easy to ... Read More
Bermuda is one of our favorite places to visit and it did not disappoint this time either. This was our first time on the Escape. It reminded me of the Breakaway in layout, with a larger size. The ship is in good shape and was easy to navigate. Our room in the Haven was a good size and we spent most of our time there. The Haven courtyard and pool were unusable for us because both the pool and the hot tubs were very crowded and loud. The last day the pool was closed early although the seas were calm. On the Escape the Haven bar is on a different floor than the restaurant so you do not run into people as often and make that connection. We ate most of our meals in the Haven dining room, and a few meals in the buffet. The buffet had a good selection and the food was warm when it was supposed to be warm. The quality was good. We also ate in Cagneys which was good, but the sides were hit or miss. The Haven dining room was very casual compared to other Haven trips. The food was the same for every meal but consistantly good. The entertainment was good. We enjoyed After Midnight much more than Burn the Floor on the Breakaway. In my opinion Brat Pack was awful. I have seen the movies many times and enjoy the music. The show was basically outtakes from the movies with a very thinly linked story. The casting did not make sense (the actor playing the 'geek' from several movies became the 'cool guy' from another?). If I did not know the movies I would have been confused by the script. It reminded me of something that would be shown in a high school production. The performers themselves were talented, the production they were given was in my opinion not good. I had high expectations before the show, if you are a big fan of the movies I would recommend lowering your expectations so you are not disappointed. Bermuda was beautiful as usual. We took the NCL ferry to St Georges and it was easy and fast. The other days we took the bus to beaches and everything was clean and perfect. Getting on and off the boat in Bermuda was easy. The cold drinks getting on the boat are a nice touch. Debarkation was not terrible, we were off the ship relatively fast considering the size and on our way home. Read Less
Sail Date: June 2018
Going on the Escape was a new ship and Bermuda was a new destination for us. We enjoyed both thoroughly. From the time we boarded till the time we left, we felt special. There were a few familiar faces in the crew but there were so many ... Read More
Going on the Escape was a new ship and Bermuda was a new destination for us. We enjoyed both thoroughly. From the time we boarded till the time we left, we felt special. There were a few familiar faces in the crew but there were so many new experiences on this ship. Old favorites for dining but new places that we couldn't wait to try. And a few that we didn't get to. The entertainment onboard was topnotch. The Choir of Man was outstanding. If we had enough time, we would have seen it twice. Bermuda is beautiful and the people are super-friendly, open and welcoming. They love their country and are great story-tellers. Just ask anyone. We enjoyed our trip so much that we are sure to do it again... In fact, we might be booking it again in August of this year with friends! We have things to celebrate and there are a few things that we didn't get to do on our first trip! The customer service was phenomenal. We would recommend this cruise to all! Read Less
Sail Date: June 2018
To experience the new NCl mega ship.. the Escape, a beautiful ship. Love the free style, the appreciation of the return guests and the friendliness of the crew members. The entertainment and the activities were set up for different age ... Read More
To experience the new NCl mega ship.. the Escape, a beautiful ship. Love the free style, the appreciation of the return guests and the friendliness of the crew members. The entertainment and the activities were set up for different age groups and there was always something to do onboard.The nightly shows were offered at different times and days to give everyone chance to choose and see at their own time.The different dining options was a plus. I also love the spa package.I have celebrated two birthdays onboard NCl, one on the Gem, thanks guest services for the cake that I shared with my new found cruise friends. The Escape has comfortable studios and lounge area for single travelers. Solo activities and a crew staff in charge of planning activities daily for solo groups. Shoutout to Jeff our leader and the hotel director Mr Ucar and Guest services team. I love to celebrate my birthday onboard NCL ship, they always welcome me back. Once a Norwegian always a Newegian Read Less
Sail Date: June 2018
Cruised out of NYC, seamless process embarking. Lovely views of NYC and the Statue of Liberty. Ship is in pristine condition, offers everything you need for a relaxing enjoyable vacation. Freestyle dining is so relaxing, such a wide ... Read More
Cruised out of NYC, seamless process embarking. Lovely views of NYC and the Statue of Liberty. Ship is in pristine condition, offers everything you need for a relaxing enjoyable vacation. Freestyle dining is so relaxing, such a wide variety of dining options. Menu choices were wonderful. Service is outstanding, friendly and most attentive. Bermuda is a beautiful island, clean, easy to navigate via bus or ferry, beaches are clean and picturesque. Kayak excursion was enjoyable, easy to navigate the ocean with a great tour guide. City of Hamilton is fun to explore, pretty flowers and small parks. The Swizzle Inn is a must to visit, delicious food and beverages along with the Frog and Onion. Best part of this cruise was having two full days and a half day to explore the island. Very relaxing as the ship is your floating hotel and you can come and go as you choose. Read Less
2 Helpful Votes
Sail Date: June 2018
We sailed on the Escape early 2016 which was very early in the inaugural season to celebrate our 50th Anniversary. We couldn't wait to return!!! As a Haven guest, the embarkation process is a breeze. No long lines, early boarding (11:00 ... Read More
We sailed on the Escape early 2016 which was very early in the inaugural season to celebrate our 50th Anniversary. We couldn't wait to return!!! As a Haven guest, the embarkation process is a breeze. No long lines, early boarding (11:00 am), priority treatment with a special check-in room which includes refreshments.....escorted exclusive private boarding straight to the top of the ship with no waiting for an elevator! Once in the Haven lounge, refreshments were being served as we waited for our cabin to be ready. Margaritaville was welcoming the Haven guests and offering complimentary service as well. We took advantage of this offer ~ as we experienced during our first cruise, Margaritavile nachos are to die for & the view of the NY skyline isn't bad either ;-). We can't say enough about the service in the Haven where the staff address you by your first name and remember all the special drinks and foods you enjoy. Good friendships were formed and we had a great time "having fun". Oh ~ forgot to mention Bermuda ;-) Beautiful island, but truth be known, we could have sailed for seven straight days and never left the Haven!!!! Read Less
1 Helpful Vote
Sail Date: June 2018
I went on the Norwegian Dawn with my entire extended family for a celebration of my great aunt’s 80th birthday. All together we had a group of 19 people in 9 separate stateroom ages ranging from 80 to 1.5 years old. Nearly all of the ... Read More
I went on the Norwegian Dawn with my entire extended family for a celebration of my great aunt’s 80th birthday. All together we had a group of 19 people in 9 separate stateroom ages ranging from 80 to 1.5 years old. Nearly all of the group had been on Norwegian’s Boston to Bermuda cruise at least once prior, many of us more than that. We all unanimously agreed that the standards on the ship have gone way down over the years. The boarding process: even with priority boarding the lines were long and the system was far from smooth. None of the staff at the pier seemed to know what the safety regulations are in terms of security, and if you asked the same question of two different staff members, you would always get a different answer. Overall it was extremely unorganized. Once we got on to the ship, we were led to our state room, a family suite with a balcony. The room still had the dirty towels from the previous guests on the floor in the bathroom. The complimentary toiletries were clearly open and had been used as well. We alerted the crew to this and they said they would get to it when they could, which took over two hours. I understand that it is a very large ship and they have a very short turn over times between disembarkation and the new passengers boarding, but I would much prefer to be told my stateroom isn’t ready yet than to be brought to a dirty room. In the room we had three adults and a toddler. There was a king size bed, a pull out couch and a Murphy bed in the room that were made up each night so each adult had their own bed. For my son, the ship provided a pack and play crib. Luckily prior to going I had done some research about tips for cruising with a toddler because they only have a flat sheet on top of the crib mattress that any toddler will move in two seconds and I doubt those mattresses get cleaned very often, so I brought my own crib sheet from home which worked great. I also brought him a blanket from home as well since they do not provide those. Once the room was cleaned and set up it was quite nice. The bathroom was huge and had both a tub (great for toddler baths) and a stand up shower. There was an ample amount of closet space for the four of us. And the balcony was large enough for two chairs and a small table, two lounge chairs and still enough room for my son to play on the floor. The Murphy bed and pull out couch were not very comfortable, but that is to be expected. The king size bed was pretty comfortable. One big problem with the rooms is noise. The family suites are located on the 12th floor right between the elevators/stairs and the pool. This made for some pretty heavy foot traffic, and a lot of congregating outside of our room. The doors are paper thin and you can hear everything and multiple times at night we had to open the door and ask people to move along as there was a toddler sleeping in the room. Because of the location of the room, every morning to go to breakfast in the garden cafe, we had to walk through the smoking area. In addition to being less than pleased to have stale cigarette smoke blown in my face first thing in the morning, I was less than thrilled with having my toddler walk through all that second hand smoke every morning. In my opinion, people should not be allowed to smoke in such a highly traveled area. You couldn’t even go in the pool without the stench of cigarettes. Moving on to the ship. The pool area, specifically the pool itself, is way too small for a ship of that size. If you want to go in the water, you can’t even move there are so many people in there. The music at the pool is extraordinarily loud. I love laying in a lounge chair and listening to the live music, but you couldn’t even enjoy it because it was so incredibly loud (and all you could smell was cigarettes). At the pool bars I never once saw more than two bartenders at a time, which seemed odd to me as they were definitely the busiest bars on the ship. Also, compared to past cruises, overall, I found the bar tending staff to be much less friendly than before. The staff at the garden cafe was exceptionally friendly. This actually became our favorite place to eat a meal due to the great variety and the staff. The sit down restaurants, the Venetian and Aqua were just so, so in terms of the food, but the service there was always so extraordinarily slow that it always took over two hours for a meal, usually closer to three. We did three specialty meals, Churriscaria, Tempennyaki, and Chaney’s. All of those were excellent. Service again was a tad slow, but the food more than made up for it. We ate at O’Sheehans one night as well, the food was very greasy, and again, service was very slow. It took 25 minutes for two beers! The wine cellar bar was by far my favorite. The selection of wine was exceptional, it was never too crowded and the staff there was excellent. Most of the entertainment we participated in was for the little one. He was too young to participate in most of the children’s programming (which I knew going in), but we did go to the guppies playroom a few times when it was raining. It was nothing spectacular, just a small room with some age appropriate toys, but it was nice to have. On our first day at sea, we woke up, got all ready to go to the kids Dino pool (my son loves dinosaurs) and went over to the pool (which is pretty difficult to get to, it is in the way back of the ship and you have to either go through the gym or the arcade to get there) and it was closed. This was around 10:30am. We asked a staff member when it would be open, and he told us noon. We went back around 12:15, still closed. I called the front desk and was told 12:30. Went back at 1:05, still closed. Called the front desk again, they told me it would be open at 1:00. When I told them it was past 1:00 they told me 1:30. At this point I asked them why it was closed and they told me for some routine maintenance. When we came back at 1:30 it was STILL CLOSED. I called the desk again and they told me it would be 2:00. This time I asked if anything was broken or if there is a safety issue and they said no, it was just routine maintenance. I asked them why, if it was routine, they couldn’t do it on a day when we were in port and there were various other things for small children to do. They just kept repeating that they were doing maintenance. They took down my room number but I made the point of telling them that it was not just me and every time I went back to the pool there were numerous families with young kids trying to come back and use the pool when they told them it would be open. Children this age are not old enough to understand that the pool is closed and why and it was not right to keep having them go back and get all excited about it only to be disappointed again. Never once did they apologize. As I said, they took down my room number, but never did or said anything about it again. We didn’t try going back to the pool again until the next day, and my son LOVED the water slides. We went to the pool every day when we were at sea and he never wanted to leave. We went to trivia a few time, which was fun, but short. Other than that, the only other activity we participated in was a wine tasting, which was well worth the $20 participation fee. The island of Bermuda was awesome, as usual. We did one shore excursion, the rising son snorkel cruise, which was great. Other than that we explored the island on our own, taking the complimentary ferry to St. George’s and using the bus system to navigate the island. Getting on and off the ship was a breeze, and we even docked about an hour a fifteen minutes ahead of schedule on our first port day. Overall, while we had a good time, this was the worst cruise I have been on. The service has definitely gone downhill over the years and the food was nothing to write home about. The activities available were not very interesting, and the pool was way too small. Read Less
1 Helpful Vote
Sail Date: June 2018
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get ... Read More
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get what you pay for" rings true here. We thought that even though the ship had been refurbished, it still had an odd lay out and was cramped. Dinner- Having a reservation for dinner means nothing. We still had to wait in line at least 20 min, and at one time 45 min for a table. The common area in front of the elevators is the waiting area for the main dining rooms and it gets crowded and people start to get mean when getting in line and waiting. (Cutting mainly) The MDR food was ok. There were a few good dishes, but mostly just ok. Nothing special or overly gourmet. We felt like add on's were pushed... bottled water, more wine, etc.... We tried to schedule the Pay restaurants but they were all booked for normal eating times. We could have gone at 9pm but that's not our thing. Buffet- a step down from Golden Corral. They did have several fancy dishes- but they all were just blah. Hamburger meat was off a bit. Tasted like very low quality beef. Mexican night, no melted cheese? Ran out of guacamole early? oh well. The cleanliness of the area was amazing. There were multiple staff clearing tables and cleaning. That was a plus! Customer service and Security- We had a security issue on the ship that was not taken seriously until we complained for 4 days about it. This was probably the most disappointing part of the trip. We felt that customer service replayed the basic script back to us over and over again. "Oh! You have a problem? We are so sorry. We are looking into it." Well, they weren't. We were finally able to talk to someone in security 4 days after the incident, and to their credit, they took care of the problem to our satisfaction. Pool- The adult pool area is nice with 4 hot tubs situated around the corners. Another deck up top for view of the pool and ocean. It was packed except dinner times and island days. Kids Pool- when it was opened it was packed. So very, very full of people. Most of whom ignored the "no kids in diapers" rule. Ick. Spa- Nice area with a nice thermal suite. Kids club- Wonderful people and activities. Our kids liked it and had a good time when they went. Room- Our room was an inside cabin. We felt like it was a bit dark, but I suppose that is to be expected with no window. The mattress was comfortable! The linens and towels were showing their wear. There were holes in almost all of them. Our cabin steward seemed over worked and mentioned to us every time we saw him in the hallway that he had "all of these rooms" gesturing down the hallway. We never asked for anything special and then after getting his talk several times, we ended up just taking our towels to him to exchange so he didn't have to do turn-down service for us every day. I didn't appreciate being made to feel bad about his work load, but we were a bit sympathetic and tried to be good guests as well. Activities- There seemed to be a lot to do. They had several demonstrations or something always going on in the Atrium area too. There was always a pool party at night, and the party moved inside to Bliss when it got late. We did not have a chance to go see the shows. Bar- The Ultimate Beverage Package was a good deal, but unfortunately, it made for a very drunk trip for a lot of people. We have never seen so many stumbling drunk folks. I joked that we were on a Carnival cruise because of all the drunk people. They start early, and it's an annoyance all day. Overall a good time because we chose to look past these faults and make our trip good anyway. We love the 3 days in Bermuda, and we just thought of the sea days there and back something we had to go through to enjoy our Bermuda time. Next time we will probably go with a different cruise line, or just fly. Read Less
1 Helpful Vote
Sail Date: June 2018
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ... Read More
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ship had a very strong smell of cigarettes within a floor or two of the Cigar bar. Along with that, the upper deck almost always smelled like smoke when by the pool or food area. There were two nights where we had to have someone re-route the air in our room because it smelled like smoke. The entertainment was fair at best and most of it was geared towards Norwegian making more money and not entertainment. The only good part about this ship was dining in the Italian restaurant or the Mexican restaurant. Both of these places did a fabulous job and cared about the people sitting to eat. Bermuda was a great port and the only reason we didn't really hate this cruise. This is just a little glimpse into everything that wasn't great and the few items we found to be wonderful. As a side note, the cruise director dingo dave was not very nice and didn't even acknowledge people at times including us. Read Less
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