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4 Helpful Votes
Sail Date: September 2018
We chose NCL because of the Freestyle theme and its service to Bermuda. First the Good: Excellent Speciality Restaurants Boat Activities - ZipLine, Water slides & Fitness Entertainment- Shows & Music (dueling pianos) ... Read More
We chose NCL because of the Freestyle theme and its service to Bermuda. First the Good: Excellent Speciality Restaurants Boat Activities - ZipLine, Water slides & Fitness Entertainment- Shows & Music (dueling pianos) The Ugly: Pool-side music/entertainment (very short duration / repetitive), O ‘Sheehan’s Bar (bartenders hid in far corner to make bar seems closed to customers), Dining room “The Manhattan” music (Band seems lost after playing a song- took significant time trying to figure out what the next song would be to perform & breaks were longer than playing time) and ship’s public announcement (Captains critical messages were not audible in many parts of the ship (sun deck). Management’s decision on multiple (2x) changes due to Hurricane Florence to ports of call was highly disappointing as it clearly showed they lacked a well thought out plan. I am convinced the ship’s strategy was only concerned with ensuring the ships return date but gave little concern for maximizing their customers value with an experience worth the cost paid (I believe compensation should have been offered). This is very critical failure on NCL’s part as this is not the first time I have been disappointed with managements inability to operate efficiently (i.e. my last trip w NCL-The Pride of America- Staff were quitting in mass quantities leaving the ship dirty and with service levels below what was paid/ yet no compensation was offered). Read Less
6 Helpful Votes
Sail Date: September 2018
Let me start by saying, I am not one of those people that feel they should get their money back because their itenerary has changed. I DO however feel we should get compensated in some way, to make up for the fact our whole week has ... Read More
Let me start by saying, I am not one of those people that feel they should get their money back because their itenerary has changed. I DO however feel we should get compensated in some way, to make up for the fact our whole week has changed. Norwegian truly dropped the ball with our trip last week. We were supposed to have 3 beautiful days in sunny Bermuda. Well, of course because of the hurricane we got rerouted. Which is okay, but instead of having 3 days of ports, Nassau was completely cancelled and we ended up only having 2 days, one of which being Great Srirrup Cay, their private island that does not cost them anything. Bermuda is much more expensive than a Bahama & Florida itenary and I felt the cruise company did not make any effort to make us happier at all. A lot of people were upset we didn’t go North to at least keep 3 days of ports, other cruise lines went to Canada & New England. They did not want to make up for this, and when I called telling them my bad experiences they were very indifferent, and when I asked for credit towards a future cruise they told me they could not do anything. Most of the staff were nice, our room attendant was very nice, but some were very rude. Someone took my towel from the deck, and I was basically told by the towel attendant that it was not his problem. The food in the buffet was bad, in my opinion. The food in the dining rooms was good, but same menues every day for lunch. I felt the activities were fun, but my family felt they were on top of each other too much, and not scheduled good enough. The game shows me and my husband loved watching, but they were put on in the atrium which was way too small and not nearly enough seating. I was also disappointed because there was not really a club for adults, just for teens. And the boat was wayyyyyyy too crowded. The slides and the ropes course was a hit however. In my opinion Norwegian was way to frugal, I felt very ripped off, and I will not cruise with them or recommend them to other again. Read Less
4 Helpful Votes
Sail Date: September 2018
I am so disappointing in NCL! My husband and I have gone to Bermuda on an almost yearly basis, every September via cruising. Most all of the time we've sailed with NCL. The past few cruises, we've noticed some differences NCL- less ... Read More
I am so disappointing in NCL! My husband and I have gone to Bermuda on an almost yearly basis, every September via cruising. Most all of the time we've sailed with NCL. The past few cruises, we've noticed some differences NCL- less attention to detail, staff not as caring, etc- but not enough to deter us from sailing with NCL. Until our 9/918 cruise. Our cruise, quite understandably, was rerouted to Florida because of Hurricane Florence. This is the chance we take when cruising in September. But my issues are: * I was never informed about the itinerary change until I was at port to embark. We were simply handed a form letter with no other explanation. * We were told we were going to Florida, NCL's own Bahamian island and then to Nassau. We only made it to Florida, stayed one day and the rest of the cruise was a "cruise to nowhere". The captain later informed us that we never had any plans of going to Nassau, as there was not room for our ship to dock. Why lie? * I later found out that this cruise was advertised a few days prior as a Bahama/Florida trip and was offered at a lot less than what we paid! If they knew days ahead, why was I never informed? * Port charges that were paid out, were never reimbursed. We never made it to Nassau, but still paid these charges. * Everyone on the ship was inform that separate complaints needed to be lodged for, yet NCL issued one standard form letter to all its passenger, never directly addressing the issues that were brought to their attention. * Royal Caribbean, and Carnival's cruises to Bermuda and both gave a substantial refund to their customers, along with a detailed explanation and apology for the inconvenience. Again, I totally understand the need to reroute us- safety comes first. However, NCL profited from this rerouting (only went to their island, took and kept our port charges, cruise to Bermuda is more costly then the one we took) and has no intention of addressing even its most loyal customers' dissatisfaction. I've cruised with NCL for over 16 years but will be do so no more. Horrible, horrible customer relations- this having nothing to do with the staff, just the adminstration of the company. Read Less
9 Helpful Votes
Sail Date: September 2018
We chose this cruise for a couple reasons. One we love the BERMUDA cruise. Two wanted to take my aunt and mother-in-law as neither have been on a Bermuda cruise. This was a gift for my aunt after my uncle passed earlier in the year. ... Read More
We chose this cruise for a couple reasons. One we love the BERMUDA cruise. Two wanted to take my aunt and mother-in-law as neither have been on a Bermuda cruise. This was a gift for my aunt after my uncle passed earlier in the year. Okay so if I were solely ranking this on the management it would be ranked terrible. I understand wanting to keep customers safe on a cruise but there was no reason for cancellation to Bermuda. Florence did not hit Bermuda! They pulled the plug far too early and did have time to switch it back. Second NCL did a poor job trying to remedy the change of itinerary. When your top competitors are giving either full credit toward a future cruise or half off for the change you would think NCL would either try to match or better but instead they gave a meager $30 credit per person. This is almost insulting compared to your competitors so what gives? Funny how NCL decided on an itinerary that would line their pockets more so than the Bermuda sailing. They chose to send us to Florida and the Bahamas. One of the three stops is their private island. Further adding salt to the wound they cancelled our last port day for God knows what reason. Ironically swinging far out almost hitting the very place we should have went to the whole time BERMUDA. Anyone want to know where Somers Island is? Because the spineless captain who practically hid the whole cruise suddenly used this title instead of stating closest land mass is Bermuda. My wife and I have sailed with NCL 10 times in the last 13 years and to feel robbed on cruise number 10 is painful. Along with the above I felt nickel and dimed when I tried taking my aunt and mother-in-law to the Haven Restaurant for breakfast and lunch. Do you really need that extra $48 per visit? After I spent thousands with you? Really? I didn't ask for any dinners because we already use specialty restaurants which also has its own up charge. We also had planned visiting Margaritaville for lunch which you guessed it carries an up charge so you would rather piss a long time customer off and ruin that relationship? Where is the business sense in that? I wasn't inviting six cabins of people so I think you could have done better in this situation. Now that the rants of anger are through I will say the boat is nice and most of the staff we experienced were good. I missed Fat Cats from the Breakaway but other than that I think this ship mostly beat my Breakaway experience. One other thing I don't understand is why NCL keeps putting the casino in the main location of 678 Ocean Place. I know others have complained about this so why continue with this location? On the older ships the smoke was contained in the back of the boat on one level but with this new design it is in the center and does travel to other levels. After this sailing experience I am now going to try some other lines as I was so disgusted by the above. NCL make it right for customers who sailed on this cruise. I know I am no longer going to touting your line after this. You damaged a platinum members thoughts of your line and it is quite disappointing. Read Less
1 Helpful Vote
Sail Date: September 2018
Bermuda was our cruise destination. Norwegian announced right before the cruise that because of Hurricane Florence we would be rerouted to Nassau. Although we could have canceled and received our money back through our cruise insurance, we ... Read More
Bermuda was our cruise destination. Norwegian announced right before the cruise that because of Hurricane Florence we would be rerouted to Nassau. Although we could have canceled and received our money back through our cruise insurance, we decided to go anyway. The ship stopped at Port Canaveral to refuel. We went on a disappointing shore excursion on a pontoon boat. Next the ship headed for Nassau, stopping at Great Stirrup Cay, a tiny cay owned by Norwegian. We signed up for an ecological boat excursion. Norwegian instructed us to be in their auditorium by noon for the 1PM excursion. We were there at 11:50, but mass disembarking took so long that we missed the excursion. Instead, we were on the swelteringly hot cay with nothing to do. Our money was refunded without difficulty. The experience was nonetheless frustrating. Imagine our further disappointment when it was announced that the ship was bypassing Nassau and returning to New York. Meanwhile, Bermuda had good weather the whole week. Food and service on the ship were excellent. Our cabin was nice and the cabin steward did a fine job. We could have enjoyed good food and service on land for less money. We expected Norwegian to offer some recompense. So far they have not. Read Less
1 Helpful Vote
Sail Date: September 2018
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and ... Read More
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and then on to Nassau but that was canceled on Wednesday, 9/12 around 6pm so we could arrive on time back into port on Sunday, 9/16. I realize safety is a major concern and I don't have issues with that. What upsets us is the fact that the cruise to the Bahamas is cheaper than going to Bermuda. NCL did not do anything for us in the form of some compensation or a discount on a future cruise to Bermuda. Remember take care of your customers and the money will follow. Apparently no one understands this at NCL. I would also like to point out that our stateroom attendant had to be reminded about cleaning the bathroom, providing wash cloths and towels as well as pool towels in addition to keeping the ice bucket full. Bartenders were extremely rude if you were on a soda package and only ordered soda and no alcohol. They never smiled or said thank you. They acted like they were doing you a favor. Lastly several shows were canceled due to the storm as entertainers could not get on the ship. NCL did not to make up for this. The last three days at sea were boring.They even had issues with the slots not working one evening due to a program glitch. I asked NCL what they were willing to do for us and they informed me that nothing was going to be done...no refunds, no discounts, etc. If you decide if you want to sail with them! If you do good luck!! Read Less
2 Helpful Votes
Sail Date: September 2018
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. ... Read More
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. My only issue with this cruise to no where is just that...we went no where. This was my Honeymoon AND birthday celebration and was a huge disappointment. The embarkation took WAY too long. The hurricane caused the itinerary to be changed and that’s fine. The safety of the staff and passengers was most important. Port Canaveral was horrible. Great Stirrup Cay was a bust. We were only on shore 3 hours before an injury caused our party to have to go back to the ship. It was then decided last minute that we would not be sailing to Nassau but returning to New York. Before we sailed it was announced by 2 other cruise lines that passengers were being refunded some of their money AND being provided with a discount on a future cruise among other incentives. It’s rather disappointing that NCL offered nothing at all to their passengers. With all the money out party spent for 3 cabins you would think NCL would have done something for EVERYONE on board. The only announcement we saw when we returned home was that they were increasing fares starting in October. I think I may have to book with a cruise line that cares about their passengers and not their pockets. Read Less
3 Helpful Votes
Sail Date: September 2018
Our Bermuda trip was sadly detoured because of hurricane Florence. We were OK with going to Bahamas, but at the last minute, we didn't stop there. It was upsetting that we didn't get any credits for missing ports. My friend on Carnival ... Read More
Our Bermuda trip was sadly detoured because of hurricane Florence. We were OK with going to Bahamas, but at the last minute, we didn't stop there. It was upsetting that we didn't get any credits for missing ports. My friend on Carnival received a $50 credit for a port she missed on her cruise last month. Restaurants - -The new tapas bar Pincho was my favorite hidden gem. The menu is exceptional, so I didn't understand why it was always empty. I think many of the cruisers don't understand the tapas concept, but I hope they don't close it. The restaurant closed early at 10pm. As a tapas restaurant, it should be open much later! The best things on the menu were the scallops, shrimp, tomato bread, grilled sirloin, and salmon. The sangria was amazing too. -Bayamo, the new seafood restaurant was a big disappointment. The servers werent properly trained and we were often without silverware and empty glasses. The huge crab legs for $8 were a steal and delicious. The oyster rockfellers were very disappointing. The thermal spa was a peaceful sanctuary away from the ship chaos. I do not regret getting the a spa room. The mini golf is a bit dated and wish they would upgrade it. The breakfast at the buffet it the best. The buffet lunch was very bland and everything was very salty. I wish there was more healthy food at the free restaurants. Everything seem very salty and cream heavy. The music was fantastic all over the ship. My favorite was Orly who played Santana hits in the atrium. There was a great columbian duo in the Manhattan room. I liked how they dont rush you through the manhattan room and you can linger as long as you like. The comedy shows were all sold out immediately and the standby lines started over an hour before the show. I wish they would put a better system in place so people dont waste so much time standing around. It seems like NCL is moving to an entirely a la carte model as more dining and entertainment come with a fee. Read Less
1 Helpful Vote
Sail Date: September 2018
We picked this cruise because our first one to Bermuda was mostly rained on. So we tried again........and will have to try again some time due to the itenerary change. We only got off the ship once: at Port Caneveral. I was able to ... Read More
We picked this cruise because our first one to Bermuda was mostly rained on. So we tried again........and will have to try again some time due to the itenerary change. We only got off the ship once: at Port Caneveral. I was able to cross one off the bucket list: a visit to Port Canaveral. You really need 2 days there to be able to see the whole place. Tappenyaki was great. We also dined at Moderno (went away STUFFED), the Italian place, and Cagneys twice. Don't look for veal cutlet parm, chicken parm or anything parm at that Italian place! Naturally Cagneys was fantastic. Get the Porterhouse steak! Never had Oysters Rockerfeller before, glad I had them twice! Sides are nice too. Baked potato, spinach, onion rings, creamed corn is not a bowl of mush: chewy corn. Be careful of the papparatzi at the dinner venues. If they take your pic, later on during your meal they'll present it to you in a nice folder. IDK how much it is, but we declined it at Tappenyaki as it was a lousy picture of us (he was in a rush). Lesson learned at the other venues so we simply declined the photographer in taking our picture. Many unhappy campers aboard because of Florence and the change of itinerary to Port Canaveral/Great Stirrup Cay/Nassau. But we skipped Nassau to get around the hurricane to get back in time. But we were docked by 4:45 AM as per my wife. Many cruisers wanted some big "paybacks" which I'm not going to get into. They will have to deal with corporate on that. It was my first cruise on a mega ship, I prefer the regular sized ones. I was struggling with 2 to be replaced knees, so I am a bit biased! Mandy was a great room steward. I had an issue with the bed (zippers sticking me the first night) and she took care of it. The room had a low couch which I couldn't sit on, there was no desk chair in the room so I and others sat on the bed in the room. The problem was it was sinking due to people sitting on the edge. I had to sleep on that side due to my C-Pap machine (bring an extension cord if you have one) so I felt like I was going to fall off the bed at times. Mandy couldn't help me there, but that was OK. The bathroom and shower were a nice size which of course knocked down room space. I'm not much for the entertainment, except the comics. There were 2 with the third as the MC. The MC and one of them did stuff in the welcome show, then we saw each of the 2 in the Comedy Club. It's a tough "ticket". It's a small venue and you need advance reservations. We were unable to see the 18 y/o+ shows because of this. There is where I miss the Spinaker Lounge we have on the smaller ships. Did not do the Supper Club as we had 5 restaurants above. I didn't care for the Brat Pack and the description of the other shows did not impress me. We had a drink package. My wife and I should get drunk on 5 mud slides in one day, but they know what you have ans skimp on the liquor. I get it, I really do! If you want to get drunk, drink beer! They can't water that down! Kudos to the captain for keeping us safe and for the sunny weather in his navigation. Whenever Mandy (the CD) or her assistant used the PA system, they were too loud and talked too fast. Couldn't understand them due to the echoing. I know the cruise line reads these, tell them to slow down. The crew were very friendly, but when you are hobbling around with a cane, you get that. Some claim they are unfirendly. But at a certain point they would like a "hello" back. But they seldom do because most cruisers arein such a hurry all the time. I asked for a wheelchair to get off the shipbecasue I was "done" thanks to the knees and neuropathy. As platinum card holders we got yellow baggage tags and they got me off quick and right to customs. I just had to hobble a block out onto 12th Ave. where my son picked us up. Read Less
3 Helpful Votes
Sail Date: September 2018
This was our 11th cruise on Norwegian in about 3 1/2 years. While it isn't a really big deal, we are now Platinum. We had cruised on the Escape before and liked it very much. We were "supposed" to be going to Bermuda, but ... Read More
This was our 11th cruise on Norwegian in about 3 1/2 years. While it isn't a really big deal, we are now Platinum. We had cruised on the Escape before and liked it very much. We were "supposed" to be going to Bermuda, but Hurricane Florence changed our itinerary. (Last year, a week later in September, we has a similar experience going to Bermuda that was interrupted by Hurricanes Jose and Maria.) So, we receive a phone call from Norwegian notifying us of the changes that were being implemented. We were now going to Port Canaveral, Great Stirrup Caye and Nassau. Except we weren't going to Nassau either, that was eliminated due to weather. Which didn't matter all that much to us. We had 3 days at sea going back to NYC. So much for our weather woes... The Escape- a GREAT ship... love it.. my favorite place to visit on the ship is the District Brew House. Not to forget, Cagney's Steak House, La Cucina and Moderno's. All in all, we still managed to have a great cruise. Priority disembarkation in NYC was the BEST ever.. we did the walk off, and were literally in a taxi within about 10 minutes... At Port Canaveral, we took a shore excursion of sorts by taking a $15 shuttle to Cocoa Beach. Dropped us of right next to RonJon, which is a very short walk to the beach..it was an awesome beach day, flawless, quick shuttle ride. Next stop was Great Stirrup Caye, which we didn't get to go to on 2 previous cruises due to rough water. It has been re-done since our first visit and it was much better this time. Walked far from the entrance and found a great shady spot (it was HOT and SUNNY) We were within easy walking distance to the food area and bars where we took advantage of the unlimited beverage package... Then Nassau was cancelled because of weather concerns (we had no issues on the way home to NYC) Anxiously looking forward to our next Norwegian cruise. Read Less
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