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Sail Date: October 2018
This was our first time on the ESCAPE and the first time on this large of a ship. Way too many people for us. We will be going back to the smaller ships. WAY to many kids. A few suggestions for NCL- 1. Perhaps have a kids sections ... Read More
This was our first time on the ESCAPE and the first time on this large of a ship. Way too many people for us. We will be going back to the smaller ships. WAY to many kids. A few suggestions for NCL- 1. Perhaps have a kids sections at the dining rooms so everyone doesn't have to listen to crying babies while trying to enjoy a nice dinner 2. Use the Main Theatre for events/gathering instead of the Atrium for everything- NOT enough seating and jams up the area-very frustrating MOST Events were held in the Atrium, very strange! 3. DON'T make people pre-book comedy shows etc. half the people don't even show up that book it and then the tickets are sold out and you have to get there 40 minutes ahead of time to wait in the standby line. Too much thinking ahead of time. People just arrive that want to go to the show, when it's full come back to another one. Once again the venues are WAY to small for the size of ship to many people having to stand at ALL the shows or turned away. Use the Theatre that is mostly never used at night Staff was very friendly, food was good, rooms were nice. It was a great trip just too many kids which we were surprised this time of year. Crystle Caves are a must for a tour- Do both! NCL is still our favorite cruise line! Read Less
1 Helpful Vote
Sail Date: October 2018
This is my 4th time sailing with Norwegian, this is by far the prettiest boat I’ve been on. I went with my husband it was our first time traveling to Bermuda. Our cabin was gorgeous and bigger than i expected we booked an ocean view ... Read More
This is my 4th time sailing with Norwegian, this is by far the prettiest boat I’ve been on. I went with my husband it was our first time traveling to Bermuda. Our cabin was gorgeous and bigger than i expected we booked an ocean view in the 5th floor, we had lots of space for us two even got a separate little livin room area with a sofa and 2nd tv! Plenty of restaurants and things to do on the boat if your okay with paying extra which kinda sucks. We skipped out on a few activities due to all the extra costs. Many shows are reservations only so I suggest reserving shows and dinner in advance online to save yourself time and the possibility of shows being full which they do. Tip plan your days as soon as you get the freestyle, many events overlap so pick what you really want to do and set your timers to avoid disappointment. Really big boat lots of people things get full quick. Unfortunately this trip was cut short and we arrived to Bermuda at 6pm instead of the usual 8am which really messed up some plans, and only gave us one full day of exploring. Bermuda is gorgeous, though it was windy and rained on a off, the sun peaked out every so often. Horseshoe bay is definitely a must see just don’t book through Norwegian take the 7 dollar mini bus right at the end of the pier. Made the mistake of paying 90 with Norwegian for 2 hrs at the beach than 14 roundtrip for however long i wanted. The Bermuda Triangle Cruise was lots of fun also. If you walk up the pier past the bone fish bar there’s an little spot with benches and free WiFi. Number one thing on this boat is The staff. They are amazing I have never had as many friendly and welcoming staff on a boat. Savor dinning room is a must ask to be seated with Santiago he is the funniest most caring guy you’ll meet. He treated us and all his guest like family. Really took care of us and went above and beyond. Read Less
Sail Date: October 2018
I was told that NCL was a great Cruise line and I would like it for the Freestyle type ship. I LOVED it. My fiance and I had a wonderful time. The staff was so friendly and polite and always willing to help. They remembered us by name ... Read More
I was told that NCL was a great Cruise line and I would like it for the Freestyle type ship. I LOVED it. My fiance and I had a wonderful time. The staff was so friendly and polite and always willing to help. They remembered us by name which to me is a miracle with all of the people on board. The ship itself was so beautiful and clean. The cabin was great. We did 3 specialty dining nights and everyone of them were amazing. Moderno the Brazillian Restaurant was by far our favorite though. The Levity Comedy Group was by far the best Ive seen, they had us laughing for days.. The shows on board were out of this world. We had a blast watching the Cruise director and her staff entertain the guests. The public restrooms were always spotless. The spa was amazing also. I would highly recommend this ship and NCL for that matter!! Read Less
Sail Date: October 2018
Wanted to visit Bermuda for years and finally decided Norwegian was the way to go. We have been on other cruise lines, on the recommendation of our son, we choose Norwegian. Found the ship was beautiful and not hard to find your way ... Read More
Wanted to visit Bermuda for years and finally decided Norwegian was the way to go. We have been on other cruise lines, on the recommendation of our son, we choose Norwegian. Found the ship was beautiful and not hard to find your way throughout the ship. Freestyle dining was wonderful. Elegant dining available or cafeteria dining if you wish. The Manhattan room had live music and a dance floor, food was wonderful.O'sheehan's Irish Pub had delicious hot wings and reuben sandwiches !!Dress is smart cruise attire or comfortable depending on your dining option, Enjoyed the entertainment in the atrium at night and through the day. After Midnight was a great show. The entire staff was friendly and accomodating. Port in Bermuda was beautiful and clean. Shore excursions available from the ship or right at the pier. Room was roomy enough for 2 and bed was so comfortable. .We would travel Norwegian again for sure !! Read Less
1 Helpful Vote
Sail Date: October 2018
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The ... Read More
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The biggest attraction to NCL is the Free Style Dining; not to mention that the Customer Service on NCL, throughout the various ranks of Employees is exceptional. Furthermore, the food choices are delightful and the Shows are spectacular. We like crusing NCL so much, that we purchased 4 CruiseNext Deposits on this cruise. 2 = Our favourite NCL Hero on this Cruise was Manuel Santos – Assistant Maitre’D in the Manhattan Dining Room, which we had Dinner 6 out of the 7 nights. From the very 1st night that we dined in the Manhattan Room, we had the pleasure of being served by Manuel & his great Team. We always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “above & beyod” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Opportunity for NCL to Improve with the following items/areas: 1. Have a notice at the Manager’s Desk of the Internet Café alerting all users that the Printer connected to the Computer Stations in the Internet Station will be disabled after 11:00 p.m. every evening. Therefore if you need to print any documents, make sure that you do so before 11:00 p.m. On the last evening of this Cruise, I went to the Internet Café at 11:30 p.m., so as to be able to print my Air Flight Boarding Passes, but was unsuccessful. I did send the documents to print, but nothing was coming out of the Printer. I did approach Guest Services at least 4 times to get this matter resolved, but on my last visit, Juan spoke to the Internet Café Manager = Robert (who was definitely not a happy camper in being disturbed this late, to deal with what was an important matter to me). Robert was rude in his tone of voice and he told Juan that the Printer is disabled after 11:00 p.m. I did ask Juan if it would be possible to send my Boarding Pass to one of the Guest Services Team Members, so as to have my Boarding Pass printed, but Juan said that no one in Guest Services had access to Internet!! I did visit the Internet Café in the morning, before getting off the ship to see if the Printer was connected, but no such luck. 2. After we disembarked off the ship at around 9:00 a.m. (Red Tag), it would be helpful to easily locate our baggage if there was a colour coded flag (red in our case) flying at each of the baggage drop off points. 3. After we disembarked off the ship at around 9:00 a.m. (Red Tag), and picked up our baggage, it would make our journey back home more bearable, if there were more US Customs Officers on duty. Only 5 (or 31.25%) of the total 16 Customs Stations were operational, whilst we were waiting in line to clear Customs. Surely for a ship of this size carrying almost 5000 Passengers, one would want to clear out all these passengers in a timely manner! 4. Regarding the operations of O’Sheenan's 24/7 Restaurant, I would like to hear the reason for the undeclared change in policy of not being allowed to take our food from this Restaurant. I had no trouble taking out food from the O’Sheenans when I travelled on the EPIC & STAR in 2016. The Maitre’D on duty would not give me a reason, other that the Policy had changed and he said that he would guide me to a table to order food. Surely there is a bigger problem/challenge of monitoring the food being taken out of the Garden Café to all different places of the ship! This change in Policy does not line up with NCL’s mantra of FREE STYLE DINING!!!! When I eat out at Restaurants and I have left overs, I’m allowed to take home the left overs for the meal that I paid for. 5. Regarding the size of spoons available at the Garden Cafe, I’m puzzled that for eating Cereal, as well as ice-cream the offered size of spoon is that of a serving-spoon. I am accustomed to eating my cereal with a table-spoon, and ice-cream with a teaspoon. As such, it would be nice if you would have a canister/basket with both table-spoons & teaspoons readily available. When I ate in the Garden Café in the morning & at lunch time, I would always have to request for a teaspoon & then have to wait while the server would go back into the kitchen area to get me my teaspoon. 6. I’m puzzled that on Day-7 that the only alert regarding the need to turn our clocks back one hour, occurred as a TIP OF THE DAY in the Day-7 edition of the FREESTYLE DAILY. I think that one needs to make a bigger deal of this matter, along the lines of the efforts made when we had to turn our clocks forward one hour for Day-3. In the Day-2 edition of the FREESTYLE DAILY, the need to change our clocks forward occurred as a TIP OF THE DAY. In addition, we received a coloured alert tag in our Cabin to highlight that we were entering a different time-zone that mandated a change in our clocks. Furthermore there were announcements made of the PA regarding a change in time. 7. NCL needs to up its’ game regarding the Lattitudes Repeaters Party. Surely with all the amazing food available on the NCL-ESCAPE, one could certainly provide a great selection of snacks & not just Cheese & Crackers. On Carnival, they have a Trivial Pursuit set of games pertaining to the Carnival Fleet, with token prizes for the winners. 8. When I booked this Cruise I was under the impression that we were going to be docked in Bermuda for 3 full days. Sadly, we docked at 6:00 p.m. on Day-1 & set sail for new York at 3:00 p.m. on Day-3. Due to a medical emergency on our ship, the Captain cruised at the maximum 24Knots speed, so as to get us into Bermuda over 24 hours earlier than the expected time, so I'm not quite sure why NCL does not plan to allow us to spend more time in Bermuda. I know that a lot of passengers were disappointed with being somewhat short changed!e always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “Above & Beyond” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Read Less
Sail Date: October 2018
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and ... Read More
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and we were there for parts of three days. So it was a more restful itinerary than others where you are in a different port every day. Bermuda was beautiful with pink sand beaches and lovely people. No hustle no hassle compared to some Caribbean Islands. You can rent scooters and travel the island. St Georges is a UNESCO site and is a charming seaside village that you can walk around and see forts and visit lovely beaches. The weather rained a little but cleared up most of the time. I would visit Bermuda again and spend more time. Hats off to NCL for a great ship and a wonderful itinerary. Read Less
3 Helpful Votes
Sail Date: September 2018
I’ve been on most of the major cruise lines on at least 12 or 15 cruises. This cruise ranks at the bottom of the list. And no one seems to care! I’ve been on at least 4 inaugural cruises with Holland America. I’ve been on ... Read More
I’ve been on most of the major cruise lines on at least 12 or 15 cruises. This cruise ranks at the bottom of the list. And no one seems to care! I’ve been on at least 4 inaugural cruises with Holland America. I’ve been on numerous Carnival cruises. I’ve cruised on small ships and medium ships as well as large ships. The best part of the cruise was the show in the Supper Club - The Choir of Man. It was outstanding. But even that became an issue because I wasn’t allowed to see it a second time (but I found a way). The food was mediocre at best. Not until the last 2 nights did I get a piece of meat that was tender! I have lost a considerable amount of weight and my swim suits no longer fit. And I live in Oregon - hard to find swim suits in September in Oregon. No problem, I thought! We’re going to a tropical port so they’ll have them on the ship in the shops. WRONG! Not suit one! I’ve never been on a ship that didn’t have free internet access in an Internet cafe (or similar). They wanted $180 for one week access - outrageous! And there is much more. But suffice it to say that I will never cruise with Norwegian again. And I met many - and I mean MANY - who expressed the same sentiment! Norwegian - you have a problem! Read Less
Sail Date: September 2018
This is my 3rd Norwegian cruise last 2 on breakaway. I dont prefer this ship for a few reasons 1. Deck space in pool area small and crowded 2. After midnight show was long and I struggled to remain interested 3. Dining in main hall was ... Read More
This is my 3rd Norwegian cruise last 2 on breakaway. I dont prefer this ship for a few reasons 1. Deck space in pool area small and crowded 2. After midnight show was long and I struggled to remain interested 3. Dining in main hall was meadeocure flavor and presentation really fell flat 4. Choices of dinning areas limited unless you want to spend a lot of extra $$$ and thise restaurants were not even busy 5. Limited hot tubes and tbey closed at 10pm 6. Dinning options after 930 are limited to mainly snacks and bar good and for days at port tnis is especially difficult to make dinner due to limited bus schedule on the island. Overall, I have failed carnival 1 time and Norwegian 3. I may choose a different cruise line based off of this experience. The pros... Cabin cleanliness, staff service, some entertainment, length at port Read Less
Sail Date: September 2018
It was close to home so we didn't have to fly and we have never been to Bermuda. Overall the cruise was wonderful but we were a bit surprised and annoyed a bit. 1) The whole 7th floor smelled like smoke and gave us a headache cause they ... Read More
It was close to home so we didn't have to fly and we have never been to Bermuda. Overall the cruise was wonderful but we were a bit surprised and annoyed a bit. 1) The whole 7th floor smelled like smoke and gave us a headache cause they allow smoking in the open area of the casino so we didn't gamble even though i really wanted to 2) the food was AMAZINGLY TASTY and FLAVORFUL. they also had a lot of choices 3) Most of the chairs in the sun had towels or personal items on them for hours with no people in site so it doesn't allow others to use it for the purpose for which it is meant. TO SUN BAITHE. 4)Plenty of activities but no itinerary for the whole week up front so it makes it hard to plan day by day in advance. 5)the bermuda beaches were fantastic 6) When booking your cruise PLEASE find out the EXTRA CHARGES you will be hit withi.e gratuities per day @ 14.95 per persondarts/bowling/pool all have to use ur swipe card and cost from 2-6$ to play. don't use your phone unless you are ok with 100-250 in inernet charges. most of the extra charges were just not made aware of to us prior but otherwise we had a lot of fun. i would recommend this cruise unless you like to gamble and shop on the boat and you don't like smoking. Read Less
Sail Date: September 2018
Some family members from Australia were taking this cruise and we joined them for a get together, having not seen them for a few years. We arrived at the cruise terminal at 7:30am and were blessed to be able to check our luggage, giving us ... Read More
Some family members from Australia were taking this cruise and we joined them for a get together, having not seen them for a few years. We arrived at the cruise terminal at 7:30am and were blessed to be able to check our luggage, giving us time to sightsee in NY. Embarkation and disembarkation were smooth given the large number of passengers. The cabins (balcony) were comfortable and clean and our cabin steward was friendly and attentive. The dining opportunities were varied with lots of options and great food and good service. There were plenty of entertainment opportunities with some very enjoyable main shows and lots of small audience participation shows on board. There were also lots of activities to suit all ages. Many bars around the entertainment decks allowed for a variety of drinks and comfort levels. The cruise director, Mandy, was very informative and the daily event sheets were a great guide to what activities were available each day. Embarkation and disembarkation at Bermuda was quick and easy each day and the islands of Bermuda were interesting and enjoyable. We would recommend Norwegian to anyone wanting to take a cruise. Read Less
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