1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews
3 Helpful Votes
Sail Date: October 2015
This was my first cruise and the second for my wife. The Dawn is a great ship, very well maintained and clean. The food in the Garden Cafe was very good with lots of variety. The fresh buns in the morning were especially good. ... Read More
This was my first cruise and the second for my wife. The Dawn is a great ship, very well maintained and clean. The food in the Garden Cafe was very good with lots of variety. The fresh buns in the morning were especially good. We dined in the Bistro and La Cuchina which were very good, especially Bistro. Bar service was great in the Star Bar particularly. There were plentry of lounge chairs to be had at the pool. The exercise facilities were excellent We would definitely go on this cruise again as access in Boston was so convenient, and the cacation began the minute we set foot on the ship. Read Less
2 Helpful Votes
Sail Date: October 2015
We chose this cruise to Bermuda because it was touted as a great ship and we left out of NYC. The Breakaway had a battle with a hurricane on the way back to port in NYC before we boarded later that day...My wife were not as impressed by ... Read More
We chose this cruise to Bermuda because it was touted as a great ship and we left out of NYC. The Breakaway had a battle with a hurricane on the way back to port in NYC before we boarded later that day...My wife were not as impressed by some (not all) of the staff as other cruise lines. Perhaps this was caused by the stress from the previous cruise through rough seas, but in all it wasn't what we expected. Piano bar (comedy) was a great time!!! Kudos...the English cruise director lady was also energetic and wonderful. The ship is huge, but rooms not so much (oceanview). Loved the steakhouse and as we were at port in Bermuda for a few days, there was the pleasure of having time to explore without worrying about getting back to the ship until our debarkation day. In all, it was decent but not great..sorry to say. I will be trying NCL again next week on the GEM out of NYC and will get back to you with a review of this upcoming cruise. Read Less
1 Helpful Vote
Sail Date: October 2015
This is the first time we have sailed on NCL. We have been on Regent, Crystal, Oceania, RCL, and Celebrity. This is by far the worst experience we have had. From the beginning when we arrived at the dock at 11:30 to get on the ship we ... Read More
This is the first time we have sailed on NCL. We have been on Regent, Crystal, Oceania, RCL, and Celebrity. This is by far the worst experience we have had. From the beginning when we arrived at the dock at 11:30 to get on the ship we were given a number which was 37. They held everyone in the check in area, I assume, to get all the rooms ready. I am used to going on the ship and relaxing and having a drink and lunch. We didn't get our number called until 1:00. As we entered the ship there was no greeting party just one girl who stood there and said nothing. We went to our room and then started to check out the ship. Now I understood one of the reasons this large ship was built was to complete with RCL which caters to young people. The first thing we noticed was the minute you came near the casino it smelled from smoke. It is a large area and even though there is a section for smoking everyone was smoking everywhere. We like to gamble but did little of it because of the smell which could be smelled throughout parts of the ship because the smoke traveled. It was not contained. We couldn't believe that the children were faced with walking through this area. We had ordered the Ultimate Drink Package and asked for a bottle of water. We were told it is $4.95 per bottle. Apparently only alcohol is included. We couldn't believe it. At night if you order a specialty coffee there was also a charge. The upstairs buffet had no carving station nor fresh pasta station so we didn't eat there since all the food was left out until that tray was eaten. Certainly not freshly made. We paid extra one night to go to the Circus show which has an extra fee. While the entertainment was OK the food was plated (no choice) and was awful. A piece of steak, 3 shrimp and broccoli. We are used to having lectures and courses on board.....there were none....just Bingo and Deal or No Deal and Art Auctions. Since it rained the staff did not seem to have a schedule for indoor activities. We didn't have children but many of the people we spoke to who had children said since the slides were closed there was nothing for the kids. We found the staff to be the most unfriendly staff we have had on any cruise. Except for our cabin boy all the restaurant hosts were just doing their job and didn't even smile and say hello. To top it off the last night we decided to get some ice cream at the all night restaurant and went there at 11:30. We were told that ice cream is not served after 11:00. They could make food but couldn't dole out ice cream. We are presently booked on 4 more cruises within the year with other cruise lines. You need to change the way you do business because people who have never cruised may love it as a new experience but those who cruise often know the difference. The best part of the cruise was the shower, the cabin boy and the singing group Fire and Ice. Read Less
3 Helpful Votes
Sail Date: October 2015
The Trip I am grateful for (just shy of Category 5) Hurricane Joaquin providing me with the full spectrum of experience of cruising on the open ocean. Without those wonderful 155mph winds, I never would have experienced Sea States ... Read More
The Trip I am grateful for (just shy of Category 5) Hurricane Joaquin providing me with the full spectrum of experience of cruising on the open ocean. Without those wonderful 155mph winds, I never would have experienced Sea States ranging the full spectrum 0 thru 8 on a scale of 9, with 9 labeled as "Phenomenal." The previous week's cruise to Bermuda had crossed the hurricane's path in each direction to and from the Island. Joaquin was content to sit and spin, beating the hell out of The Bahamas. But, she wouldn't sit there much longer. Captain Hakan Svedung chose not to cross in front of the storm a third time, delaying departure from the NYC port by 10 hours to allow the storm to pass. Joaquin did pass on its way to the North-East, but not by very much distance. We set a direct course for Bermuda, taking the shortest route at full steam to make up the lost time. Shortly after leaving port we encountered Sea States 1, 2, 3, 4, 5, 6, and then 7 with average (and I stress the word average) wave heights of 22 feet. I was sleeping at 2am when the thrusters pushed us gently out of port and onto our South-East heading. Several hours later I woke to a horrific rocking. I was a bit dizzy from being tossed around the bed like a rag doll until 9 am. Monday morning the rogue waves started to pound us. The 22 foot waves occasional combined into a single 44 foot wave, as I judged it viewing the bridge cam. They appeared suddenly like mountains, masked by the other waves around them. The bow of the 1069 foot Breakaway rose to climb the wave then seconds later went into free-fall, obeying the law of gravity which states that all objects fall to Earth at the same rate, no matter how massive they are. Every time a rogue wave hit, the ship dropped out from under me, setting off an unfortunate series of events. I imagined a little alarm bell ringing as a lightning bolt bounced around inside my head. Less than 60 seconds later I was making my way to the head to expunge yet more of my stomach contents. This happened every time a large wave hit and they hit about once an hour. Time and time again I found myself racing for the head from 9 am Monday until 4 am Tuesday. I was popping Dramamine's like candy, chewing on ginger candy... I longed for death. At 4 am Tuesday with the seas showing no signs of letting up, a calm came over me. Suddenly and miraculously I no longer felt the waves. The pendulum I hung from the ceiling to judge the chaos outside was spinning around in circles but I no longer felt the movement. I had earned my "Sea Legs" just in time for a half-day diversion back to the continental United States. We traveled East 160 nautical miles where a couple was air lifted out by the Coast Guard. There was a pregnant woman complaining of abdominal pains. I toyed with the idea of asking if my insurance company would pay for me to hitch a ride on the chopper back to land. After a precision rescue mission we returned on course for Bermuda arriving half a day behind schedule. The Cruise Experience After nearly 24 hours locked inside my cabin, I dusted myself off and made my way upstairs to the buffet to replace the contents of my stomach. Here is where NCL excels. I was pampered and served like a king on vacation. Each table was covered with white linen and decorated with hefty flatware. My promotional package includes an all you can drink plan - if it were fluid, I could drink it for free. It was a shame that my head and stomach were in no mood for alcoholic beverages. My cabin steward was just so nice, filling my ice bucket every day to the brim, turning down my covers, and making towel animals for my entertainment. What started to distract from my pleasant cruise experience was a lack of an Internet connection, priced at $180 for the week. Thankfully, I held out the week and returned home to find a mere 59 emails, only 1 email being of any importance and not very urgent. I digress. The television channels were a choice of BBC World News, CNBC, MSNBC, and FOX. They would squeak out an occasional news story until McCarthy abruptly dropped out of the race for Speaker of the House. After then, most news coverage was reduced to a 10 second video loop for the remainder of the week. In today's information age, you would think NCL would throw in The Weather Channel, CNN, and perhaps HBO? Nadda. So, no television to speak of, no Internet, no email, no text'ing, and no cell phone calls unless you wanted to spend another few hundred (thousands?) of dollars. Drinking was out - I was too dizzy. I really didn't wish to participate in the various rounds of Bingo and Trivia contests. I had also signed up for an inside cabin so just hanging out and looking out the window was impossible. I found a spot to watch the waves go by at the outside buffet area until everyone else saw me sitting there day after day and crowed me out of "my spot." Where is Sheldon when you need him? The food was good, not excellent. It was certainly better than my routine home cooking staples, but the Chicken Parmigiana consisted of a thawed breaded piece of meat, a single slice of processed cheese with no sauce, and pasta with canned tomato sauce. This prompted me to try the available steak house for an extra $30 bucks, which was amazing. Many grumble over wait times for dinner, yet most people demand to be seated exactly at 7:45pm. Should just half of them dine an hour earlier there would be far less crowds. Most restaurants open at 5:30pm and are empty for nearly all that time. My Fellow Passengers My fellow passengers were shockingly rude. Examples. Entering a completely empty elevator, the two people walking just ahead of me pushed the button for their floor then quickly pressed the close-door button, closing the doors right in front of me. I pushed my way in by blocking the closing doors with my body. It's difficult enough to find an elevator during busy times, partially from people like these two who were apparently unable to wait the extra 5 seconds for the doors to stay open to let others on. Another shocking behavior was a woman who was mocking the young Filipino girl. She stood at the Forward entrance of the buffet with a bottle of hand sanitizer spraying everyone's hands as they entered. Each and every time, hundreds of times each day, each spritz of her trigger was accompanied by her singing, "Washy washy - good morning" in the morning and "Washy washy - good afternoon" in the afternoon. She sang with a smile, no matter how many times she saw me, no matter how many times she's said it before, she sang "Washy washy - good morning" to me every time I entered. I overheard a woman mocking her, telling her children, "It's time for washy washy time." WHY would anyone mock such a lovely gesture? I can only speculate they were expecting a more traditional New Yawk greeting, "Hey! Your hands are dirty. Let me get that for ya!" Many brought suitcases of bottled water on the cruise with them onto the Breakaway. NCL tries to discourage the practice by greatly inflating the price of bottled water, but they do allow passengers to lug their own water supply on board if you are ignorant enough to do so. The ship's water supply is filtered, purified, chlorinated, quarantined, and tested for bacteria at multiple stages. It is the best tasting, most pure water supply on Planet Earth. It felt good on my skin when I showered. It felt smooth and silky on my tongue as I drank. If I had one complaint, the chlorination taste could be easily resolved by filling a glass of water and leaving it sit for a while. Yet, many choose to drink bottled water simply because it has a label on it, yet posed more of a health risk than the ship's tap water. I found an ample supply of lounge chairs. Passengers complain they could not find a lounger but I saw no evidence of this. Perhaps, if you are demanding a chair in the Sun by the pool, closest to the bar, first not second row from the pool... yea, you might not get that particular spot on any particular day. But chairs were everywhere on all the sun decks. If there was space, additional stacks of chairs were available, lightweight enough for the average person to sling into an empty spot. Once the sunny chairs are taken, two rows of shady chairs went around the outside of the ship. Never, not once did I not see an empty lounge chair. The Daily Itinerary There are some annoying things which NCL does. Make a reservation at a restaurant and it is cast in stone. No, you cannot cancel it. No, you cannot change it. And, if you do not show up for your time slot they will charge you for a meal you did not eat. No refunds. I can understand why. Without the hostile "no refunds" policy, passengers would book the specialty restaurants each day of the week and the seats would go empty while people were locked out. It was NCL policy to be unbending. Book a show, excursion, or a meal and they will not offer refunds or changes. Yet, they'll change their own minds if it suits them. I booked an all-day excursion of Bermuda to travel by private van with a small group of people. What they put me on was a bus load of people (not the van I asked for). The organizer shoved me into a tiny jump seat rather than a regular spot because I was traveling alone. My feet kept falling painfully asleep after being stuck in this small bus for over five hours. Fun. No refunds! Other annoyances from NCL include signing for each and every drink of soda or alcohol, filling out a slip, totaling it, signing it, for each and every drink. There was Pepsi but no Coke, which stinks more of corporate influence than popularity. Arriving in Bermuda everyone is greeted by ice cold Coke in vending machines. They know what people really want. Even room service, which was once included for free is now a horrific $8 additional fee for each and every order. Briefly, very briefly NCL staff blocked passengers from bringing food to their rooms as well. That did NOT last long. They backed down, rather than suffer the bad press. At one time, there was a pizza service which prided themselves on bringing you a whole pizza to you for free to any part of the ship. Gone, replaced by room service for an additional fee. In fact, the only free food delivery is the continental breakfast items, while adding something as simple as a cooked egg will incur additional fees. Traveling Solo I had no place to eat breakfast in my Solo Studio cabin. I went for the hype, a new way to cruise without the Singles' Supplement. Cruise ships are notorious for pushing single travelers off their ships by charging per-person, double-occupancy prices. Some lines, like Royal Caribbean, are rumored to charge more than double for single travelers. NCL introduced the concept of the Solo Cabin - smaller than an inside cabin, if you can imagine. It is the size of a small bedroom, sans the dresser which is replaced with a shower stall and the head. The cabin lacked a table, chair, and mini-bar but gave travelers a common lounge area to have snacks and mingle. I thought I would not miss a balcony but lament not having a quiet place to watch the ocean go by, other than an open table at the outdoor buffet. NCL is a leader in the "Solo" (not necessarily single) traveler experience. Solo passengers encompass a wide diversity of people including unmarried, widowed, or those who have a partner who wasn't interested in the trip. Every evening we gathered in the Solo Lounge to organize our dinners and activities as a group, subgroup, or individual. Our cruise director was in charge of the Solo's - our ombudsman, leader, issue eradicator, and all around nice guy by the name of Antuan. Despite the diversity of our group of random solo passengers, Antuan spoke to each of us as individuals. Any problems, issues, concerns? One woman's television had no power for 3 days. Guest Services was ignoring the problem, most likely confusing the issue with a network outage. Antuan put it right. Someone reported hearing wind chimes over the Public Address speakers. I confirmed hearing something which sounded like wind chimes. Antuan started an investigation as to the source of the chimes, which turned out to be the sound of the eight elevator chimes during peak traffic. One young lady was spotted waiting on a long line at the omelet station at the buffet. Once again, our cruise director resolved the problem by getting the chef's attention to make a "special omelet" for her, a la Antuan, shaving a full minute off her wait time on line - asking if there was anything else he could do for her. Another passenger complained about the heavy entrance door by his cabin which made a loud slam when it shut. This was the only issue which Antuan could not resolve, lowering his head, raising his eyes, replying, "I do not lighten doors." He made our reservations for the shows, often getting us reserved seating and little perks whenever possible. He made dinner reservations for the group so it was unlikely any of us would need to dine alone, unless we really wanted to. Each night he would print personalized letters for each us, delivered to our cabin in the morning recanting the day's activity plans, show times and meeting places. Even when we all went our separate ways after arriving in Bermuda, we returned to the lounge for Antuan's daily meeting just to socialize and chat. It was like being on a cruise within a cruise. The Bermuda Excursion Because of the Coast Guard rescue operation, we arrived 12:30pm instead of 8am in Bermuda. Many excursions were cancelled. I gave up on my plans to take a bus to the Fantasy Caves on the other side of the Island, opting to find some WiFi to answer emails instead. Kings Wharf is wired for Wifi. That's a fact. But, there were few places to stop and setup a tablet and keyboard to do some heavy surfing. The trick is to purchase something at a restaurant or shop to obtain a security code for their network. An alternative was to hop onto the public network and pay the $5 bucks. But, with thousands of passengers all turning on their electronic devices simultaneously, the network was hopelessly deadlocked. I decided to buy a couple of rum cakes and head back to ship. I was wearing a long sleeve shirt - a vented fishing shirt which was supposed to keep me cool. It failed. Sweat poured off the top of my head as if I were a water fountain, carrying a 20lb backpack full of computer accessories yet failing to find the Information Superhighway aka the Internet. Sweat stung my eyes as I made my way back to the air-conditioning and peeled off my soaking wet clothes after reaching my cabin. The following day was even more humid and raining. I blew off taking a bus to the caves in favor of staying within reach of a shower. Others braved the humidity and explored the Island, returning soaking wet, either from sea water or rain water. Friday was my scheduled excursion, a private van tour of Bermuda so I could take a few vacation photos. I failed to read my ticket more carefully and didn't realize until Friday morning on the pier that my van tour was replaced with a bus tour packed with tourists. The organizer crammed me into a jump seat which made my legs fall painfully asleep for most of the trip. Yet, the weather was beautiful, I collected my snapshots of the gorgeous Island, and had the opportunity to walk on the pink sand of Bermuda. Disembarkation Arriving back in New York, we chose our disembarkation time and attached colored tags to our luggage indicating our predicted time to leave. Luggage was collected the night before and collated to correspond roughly with the flow of people walking down the ramp. Many restaurants extended their hours to provide one last breakfast as people packed up and left before 10:30am. I chose to wake at 5am, packed by 6:30am to watch the ship pull gently up to the pier. My scheduled time to walk off unassisted was 7:30am, yet I chose to make my way back downstairs to deck 7 to see how far I could get to the ramp. I was 10th in line to disembark at 6:30am, the gotcha being that I stood in line for the full hour waiting for Customs to accept us. The woman directly in front of me held up the entire line of people, stopping at the top of the escalator. She didn't know how to negotiate the wheeled luggage on the escalator, putting on her best helpless face which received no sympathy from the Customs Agent who explained how this worked, "Take five steps and pull!" The idea of the walk-off's was for those who did not need assistance with their luggage, a concept which was apparently lost on her. Yet, Customs was not entirely unsympathetic. They provided someone at the bottom of the escalator to grab luggage at the bottom to prevent a painful pile-up of people and suitcases being chewed on by large, metal teeth. They directed us to keep clear of the landing and they would tackle any stray suitcases which got away. Right across the street was a taxi stand. As one of the first walk-off's, I grabbed a cab to Penn Station and transferred to a quiet train car back to Long island early Sunday morning. The rolling and pitching of the ship will probably be with me for weeks as I re-learn my daily home schedule. Read Less
1 Helpful Vote
Sail Date: October 2015
I have to start by saying that I was pleasantly surprised - no hassle getting on the boat - just need PATIENCE people ! Everyone was extremely polite the entire time . Huge ship - a lot of walking but good exercise after the delicious ... Read More
I have to start by saying that I was pleasantly surprised - no hassle getting on the boat - just need PATIENCE people ! Everyone was extremely polite the entire time . Huge ship - a lot of walking but good exercise after the delicious meals . We ate in the specialty restaurants for dinner but also ate in the buffet areas - food was very good . We saw 2 shows which were great - seats in the theater are not at all comfortable and Rock of Ages was a long show . Our room was adequate - we had a mini - suite - large bathroom - king size bed - enough closet space for our stuff Read Less
Sail Date: October 2015
this is our second time in the haven - and it is really wonderful - very very expensive - not sure if it's worth what they charge, but it's so good from being personally escorted up to our floor (ahead of the 4.600 people who were ... Read More
this is our second time in the haven - and it is really wonderful - very very expensive - not sure if it's worth what they charge, but it's so good from being personally escorted up to our floor (ahead of the 4.600 people who were standing in very long lines) to the private restaurant, to our private pool, to our private deck, etc., etc, it's a wonderful experience unfortunately there are lots of families who were in the haven this year (where oh where do families get this kind of money?) and that private pool was kind of noisy this year - didn't care much for that our private restaurant was very nice - cagney's restaurant, also very very nice, - worth the $30.00 the italian restaurant - NOT WORTH THE $20.00 at all - very ordinary - belongs in the complimentary group of restaurants - how they can charge for this place, i just don't understand the sea blue (i hope that's the name of the fish restaurant) - very over-rated - and very expensive - not worth it moderno was the brazilian restaurant - i think $20.00 - pretty good le bistro was just ok - not worth the money - the restaurant is very pretty and the ambiance is lovely i can't get over the ships pushing these very expensive restaurants on people when you pay for the food in the regular complimentary restaurants to begin with - there's nothing wrong with that food at all these expensive restaurants that they want you to pay for are just a way to make all sorts of extra money for the ship line - and norwegian's not the only one that does it - they all do a note of explanation: - we had the food package given to us free - so that's why we sampled all these places - but if i was just paying for a cruise, i wouldn't want to spend any extra money when i have all-ready paid for the cruise, which includes the food cagney's is an exception if you want a fancy experience - for $30.00 per person, for a special occasion, it's a good deal - a meal like that would run so much more in a fancy steak restaurant - ruth chris for example - this place is just as good as ruth chris (and you can get all the app's you want) the casino's - they don't pay we docked in the royal dockyards - very lovely place to dock - small beach (man-made) but considering the time we got there, it worked for just the afternoon second day we took the ferry to st. georges ($4.00)- another nice little place for tourists - lots of nice little shops - lovely from there, we took the local bus to hamilton - $4.00 per way per person (make sure you get a transfer when you get to hamilton so if you want, and i strongly advise it, you can transfer to the bus that takes you to horseshoe bay beach. - beautiful beach and the bus just let's you off at the top of the road where the beach is - easy to just walk down - when you are done for the day, there is a guy there at the beach who will "take you to the top" (to the road where you get the bus to take you back to the ship) for $2.00 - worth it - another 4.00 for the bus ride back the beach is beautiful - they rent chairs ($11.00 each - cash) and umbrellas (not sure of the price of that) hot dogs and burgers for $5.00 each - cash we like taking the local bus because it's like a tour - you get to see so much of the island and inter-act with the locals for the day, we spent - for the 2 of us - $24.00 - plus the 2.00 "to get to the top" someone said you can get a bus pass for perhaps cheaper, but we knew we just wanted to take the ferry and the buses for the day - so 24.00 was ok for us the 3rd and last day, we took a catamaran ride with the "pink boat" - the Restless Native is the name of it i booked it on line for 65.00 -- go to restlessnative.com (or check it out with trip advisor) the cruise ship charges 93.00 it's a great trip - pulls up right next to the ship and takes you off - to a wonderful spot to swim, snorkle, kayak, paddle boat - whatever you want - we loved it and the guys who ran it - - the best - 3 1/2 hours of fun, rum swizzles and delicious home made (on the boat) chocolate cookies there is another katamaran company also - but we chose this one and we were so satisfied with everything (that company also charges $65 - the cruise ship again charges 93.00) i gave this a good rating because after all, we stayed in the haven - would i give it such a rating if i was in the middle of 4,600 people? - hard to say (don't think so) time to get off the boat - the same 4,600 people standing in line - but because we are haven people, we are immediately escorted off the boat and in less than 2 minutes we are off the boat and thru customs the haven (as expensive as it is) is really heaven Read Less
1 Helpful Vote
Sail Date: October 2015
Traveled on the NCL Dawn from Quebec City to Boston in early October 2015. Due to weather and flight delays from JFK we did not get into Quebec City till 1:30 in the morning on the second day of the Dawn anchored there. We were told by ... Read More
Traveled on the NCL Dawn from Quebec City to Boston in early October 2015. Due to weather and flight delays from JFK we did not get into Quebec City till 1:30 in the morning on the second day of the Dawn anchored there. We were told by NCL Reservations if not on the ship by 11 pm we should call. When calling from NYC we were told by a NCL Supervisor that if not on ship by 11 pm are trip was going to be cancelled. Then another employee got on and said you are going to have to get a motel room and try to board the ship after 7 in the morning. Other people traveling with us on the plane were given different stories. We took a chance and when to ship and found they have 24 hour boarding. Why didnt reservations know that and eliminate some anxiety. This is my ninth cruise on NCL ships and this by far was the worst buffet ever. Food was overcooked, dry and in some cases the meat was not fresh and burgers tasted old. A lot of passengers had same feelings. The service in the main dining room Venitian is very slow and disorganized. The Aqua was better. I cant believe you cant get lunch on the Dawn any where till 11:30. Other cruises it was 1030 or eleven. And the 24 hour rest. Blue Lagoon serves breakfast too till 11:30 when everyone else is. Why cant they be different. The gift shop had no New England or Canada gifts. Only stuff from Bermuda runs. The staff seemed very misinformed as to sailing times and we were giving different times by different staff. The trolley tour of St Johns is bad.. Avoid it.. The cover charges have gotten to high in the specialty restaurants. Why should I pay 35 dollars per person for cover at Teppenyaki when i can buy that whole meal any where else for that. The steak house over is too high as well. Drink prices haven gotten out of site like you would pay at professional sporting event. The entertainment like the game shows etc has gotten very lame and poor scheduling and the prizes are junk like the staff makes fun of NCL being cheap. Going to try Carnival this January and give NCL a break Read Less
1 Helpful Vote
Sail Date: September 2015
I wish I could give it zero stars. You would be better off on any other cruise line. Staff is nasty and unattentive. Customer service has no idea what is going on, Their no activities. Very small rooms and tiny balconies. Wait staff is ... Read More
I wish I could give it zero stars. You would be better off on any other cruise line. Staff is nasty and unattentive. Customer service has no idea what is going on, Their no activities. Very small rooms and tiny balconies. Wait staff is slow and unorganized, you will definitely be waiting for any meal if you don't go to the buffet (which is only open select hours so make sure you check the times or you will be hungry, or have to pay for food) Once inside, plan on spending at least 2 hours dining. 2 shows in a small theater on 2 nights which are completely booked and not that great...make reservations! You want to go to the pool? Forget it!! Their is one pool the size of a typical inground backyard pool for a ship that holds 3000 passengers, 25 people in the pool and it is at maximum capacity. You are pretty much stuck on a boat with nothing to do for 7 days. It is crazy how disorganized Norwegian has become. I will never cruise Norwegian again! Read Less
1 Helpful Vote
Sail Date: September 2015
The nightmare started even before we boarded. I could not use any of my shipboard credits until I boarded. I had $400.00 in non refundable and refundable crets. My bill on the cruise showed total charges of 414.83 and I had a balance ... Read More
The nightmare started even before we boarded. I could not use any of my shipboard credits until I boarded. I had $400.00 in non refundable and refundable crets. My bill on the cruise showed total charges of 414.83 and I had a balance owed of 14.83. Imagine my surprise when I got home and my credit card was billed 138.38 instead. When I called Norwegian I was told by two different Reps. that they applied my 150.00 in non refundable credit to my total bill instead of to the daily service charge which is what I wanted and requested. The reps also would not connect me to a manager. In addition the toilet water level came to the very top and it was dirty and nasty so men make sure you keep your penis on top of the seat or you will get a nasty surprise when you get up. We paid extra for a balcony cabin but it was so small, it was unusable. It was so small that you did not have enough room for your feet if you tried to sit in the chair. One person at a time could use the balcony by turning the chair sideways. The excursions were way overpriced. I always expect to pay about 20 per cent markup on cruise excursions but for example Norwegian wanted almost $200.00 for two people bus tour that you could fo on your own for $38.00. The Second City comedy was pitiful. A number of passengers commented on how unfunny they were. I met several passengers who were a lot funnier than Second City was. A glass of soda was almost $6.00. This was my 14th cruise with 13 cruises on other cruiselines and ships and the worst one overall. I am a millionaire and can afford to buy what I want. However I do not like being lied to about what I owe, to be unfairly charged and to feel like I am being ripped off. When we picked up our luggage one of them was ripped across the top so badly that the airline would not accept it in its current condition. I could not find a baggage service area in the exit terminal. There are a numbr of great cruiselines and cruise ships out there, but Norwegian is not even in the running. STAY AWAY or you may experience a nightmare on the Breakaway like I did. Read Less
Sail Date: September 2015
This was our first cruise with Norwegian and the first time cruising out of the Manhattan terminal. We have cruised many times on various size ships. Parking at the terminal, while expensive, was quite convenient and we just had to take ... Read More
This was our first cruise with Norwegian and the first time cruising out of the Manhattan terminal. We have cruised many times on various size ships. Parking at the terminal, while expensive, was quite convenient and we just had to take our luggage down on the elevator and it was taken away. Upon entering the Norwegian terminal, it seemed chaotic and not well organized and we had to wait quite a while to get on the ship. Finally we entered the ship and went to the buffet for lunch, which at the time seemed pretty good. This selection pretty quickly became boring and nothing special. The featured lunch special went from beef to tuna melt sandwiches and meatloaf. It was very busy and the tables were packed in. We had the specialty dining package which was included..we only had to pay the tip except for Cirque, for which we had to pay an extra upcharge. We dined in the Brazilian, Cagney Steakhouse, Cirque and LeBistro. Brazilian service was awful and took forever. We never did get all of the meats that were supposed to be available. The food in Cagney was nothing special and took over 2 hours to finally get everything.They actually brought us a second starter to keep us busy while waiting. If you wanted lobster or a larger porterhouse steak, there was an upcharge on the upcharge. The service in these two restaurants along with the Taste and Savory (same menu in both) was marginal. The waitstaff seemed that they were doing us a favor to serve and I never saw anyone go the extra mile. They were just doing their job...getting us in and getting us out. LeBistro had the most professional staff and the service was prompt and well done. Our favorite was the Shanghai Noodle, where we received a smile and a pleasant greeting and service from the entire staff. I wonder if the fact that tips are now automatically charged makes any difference in the attitudes of the staff. The entertainment venues were plentiful and varied and we were able to get tickets for all. The ship was full and very crowded but we were able to find some quiet spots, however the seating on the side decks were not very comfortable. It can be very confusing to find everything...it took all week to find most spots since the ship is so big. Smoke was a problem at times since we are not smokers and one could smell it at different places on the ship. I was feeling quite nickled and dimed. It seemed evertime we turned around, there was an upcharge, but the final straw was finding out that the steam and sauna were only available as part of a spa package to the tune of $49 per person per day...never ran into that on other ships. Bermuda was beautiful and the people friendly. We did not use any excursions. The disembarkation was even more chaotic than the embarkation. The lines were snaked around the ship and we were given different info from various crew members. The terminal building to pick up luggage was the worst disorganization I have ever seen...total chaos. I recommend that anyone who cannot stand for long use a wheelchair service. There is no where to sit and you just keep plodding along in long lines. Bottom line: We were very unimpressed with the food and a lot of the staff attitudes. We would not go with this company again. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise