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3 Helpful Votes
Sail Date: August 2015
What a fantastic time my family and I had aboard the Norwegian Breakaway in August 2015. Overall we had a great time but there were some negatives as well. PROS: - It was very well organized and convenient to get on and ... Read More
What a fantastic time my family and I had aboard the Norwegian Breakaway in August 2015. Overall we had a great time but there were some negatives as well. PROS: - It was very well organized and convenient to get on and off the ship. - Most of the staff members were so kind and there to help you at every turn - Entertainment! All of the shows that we saw were amazing in their own way. We can tell a lot of thought and effort went in to make these great shows. - The food was probably the best food that we had on a cruise ship! Such a variety especially in the garden café. All of the restaurants had amazing food. - The amount of activities on the Breakaway is just amazing for all ages. From waterslides to ropes course to bowling to a mini golf and rock climbing wall, the amount of activities on this ship will keep you busy all week long! - The Nightlife! All the parties on board were all amazing from the 70's and 80's parties to spice H2O and Norwegians night out! They were all great! - BERMUDA! Bermuda was probably the most beautiful of the Caribbean islands. The beaches were 5 star and the people there were so kind and respectful. It was a pleasure going there. CONS: - The pool deck. I thought that NCL Breakaway's pool deck was very poorly designed. There was a smoking lounge right in the middle of the pool deck, seriously! The pool deck itself was WAY too small to fit 3000+ passengers and was always terribly crowded. There were these 2 bars right in the middle of the pool deck and they just cut off the flow. - The deck plans where very difficult to learn and it took some time to get used to and there were still a lot of twists and turns. - The cabins. That week, we stayed in a regular balcony stateroom. It was VERY tight! We could not fit 4 people and 3 luggage in one room. Not only were the rooms very small, the hallways leading to the rooms where very tight as you can only walk single file. - The theater was very small as well. This theater is probably the smallest that I've seen on a cruise ship. Definitely not fit for 3000+ passengers. - The activity operating hours were ridiculous! For example the ropes course was fun but it was open for only 3 hours per day, from 3:00 to 6:00. Once when I was on the ropes course, it started to lightly drizzle, kinda like a sun shower. They told everyone on the course to get off and that they would re-open the ropes course when the drizzle stopped. 1 hour later, when the rain was way gone, they said it was closed for the rest of the night. Overall it was a very fun cruise, this was our second cruise with NCL, our first being on NCL Gem in 2012. This was an improvement from our last cruise. This is the cruise for you if you have a family, it might not be a great cruise for the older folk. Overall I would give it an 8 out of 10! Read Less
2 Helpful Votes
Sail Date: August 2015
We traveled with three children, ages 13, 15 and 16 to Bermuda. We cannot say enough about this cruise. The ship and our rooms were spotless. The crew, wait staff, and housekeeping (thank you, Jenna!) were incredibly warm, professional and ... Read More
We traveled with three children, ages 13, 15 and 16 to Bermuda. We cannot say enough about this cruise. The ship and our rooms were spotless. The crew, wait staff, and housekeeping (thank you, Jenna!) were incredibly warm, professional and went out of their way to ensure that everything was perfect. Our kids were kept busy with Entourage, the club for teens. I am a foodie, and cannot say enough about the food at all of the venues. We only ate at one specialty restaurant, Moderno, where my significant other enjoyed 10 different kinds of impeccably prepared meats. I am not a meat eater, and just based on my response to the question as to why I wasn't eating, our server went and brought me a shrimp dish and cod wrapped in Palm leaves- exquisite! The Cirque Dreams was fabulous, as was Rock of Ages. We also enjoyed Second City., and Charlie Love was a great night out. The Ice Bar was fun, and we did attend a very informative lecture on Rembrandt. Silas, the cruise director, is a ball of fire and really knows how to get people on the floor and partying. We found that there were quiet spots and loud spots that met everyone in our parties needs. There were so many little details, from staff singing at embarkation and disembarkation, how organized the on boarding was (we did the option of taking of our own luggage at the end - very smooth and fast). In Bermuda we got a 2 day bus pass. We thoroughly enjoyed Tobacco Bay and the Caves. Snorkel Park Beach has nice snorkeling, and the kids loved the SNUBA. We voted this our best vacation- very relaxing yet full of fun. If I had a magic wand the only thing I might change would be to add one more pool, or perhaps vary the generation of music just a little more at the main one. Still, for our family, this was a five star vacation. Read Less
1 Helpful Vote
Sail Date: August 2015
2 weeks ago I went on the Breakaway to Bermuda to celebrate my birthday and it was better than I could ever have imagined it..... There was so much to do and everyone was so friendly. Bermuda was magnificent! !! SILUS, our cruise director ... Read More
2 weeks ago I went on the Breakaway to Bermuda to celebrate my birthday and it was better than I could ever have imagined it..... There was so much to do and everyone was so friendly. Bermuda was magnificent! !! SILUS, our cruise director was amazing, friendly and made us feel welcomed as soon as we met him. ZESTY ZACK was HYSTERICAL.... the Atrium was definitely one of my favorite spots on the ship and he made all the trivias and show a great time, kudos to him!! Last but not least , our room steward, MASHIMU was excellent.... unfortunately I had lost my silver charm bracelet towards the end of our cruise and he helped us look for a good 15 minutes and searched every nook and cranny of our room, amazing !!!! He was so nice and greeted us whenever he saw us. ROCK OF AGES was a amaxing and definitely one of the best shows I have seen...... this was my first cruise and it's safe to say I will definitely be going on more in the future !!!! Absolutely no complaints ...... Read Less
1 Helpful Vote
Sail Date: August 2015
The Norwegian Breakaway is a ship that everyone should see. It is awesome. Also there are plenty of on board activities and also if you feel like just lounging then that works also! The service was great. The entire staff were courteous, ... Read More
The Norwegian Breakaway is a ship that everyone should see. It is awesome. Also there are plenty of on board activities and also if you feel like just lounging then that works also! The service was great. The entire staff were courteous, professional and also very helpful. In my opinion embarkation and disembarkation was hassle free. As far as my cabin, it was always very neat and clean and our Cabin Steward Gilbert was great. He was always there when we requested or needed anything. The dining was great. We had the Ultimate Dining Package so we ate at a different restaurant every night and they were all very good. The casino was fun but the only drawback is that it is very smoky and the smell from stale smoke remains on your clothing. We met some wonderful people as we sat at the pool every day but in order to be able to get space at the pool you have to get to poolside very early in the morning or other wise all the lounges and spaces are taken. The adult pool area is not big enough to accommodate the amount of passengers on board. There is a DJ poolside and also the cruise director and staff keep things hopping at the pool. There is always something going on at one time or another. Entertainment is very good....either at the clubs or listening to Fire and Ice which were very nice to listen to. The excursions were good...especially the one to Horseshoe Bay Beach. I did go on another excursion...Famous Homes & Hideaways which I thought was nice but not worth the amount that they charged. All in all it was a great cruise on a fabulous trip and Bermuda is beautiful!! Read Less
2 Helpful Votes
Sail Date: August 2015
We took the Dawn out of Boston this summer to Bermuda. That was the great part, we had a short distance to travel to get there. However, at the terminal I had to hand off my bags to a worker and my son asked if we should tip him. I was ... Read More
We took the Dawn out of Boston this summer to Bermuda. That was the great part, we had a short distance to travel to get there. However, at the terminal I had to hand off my bags to a worker and my son asked if we should tip him. I was in a rush, so I said,"no, he just put it on a cart." Another worker was standing there and said "if you want to see your bag again, you better tip him". Unfortunately I smiled and kept going. Well guess whose bag didn't come to the room. After 3 calls to the front desk, they said they were still sorting luggage. Everyone elses bags had been delivered. I finally got fed up, went to the front desk and insisted on going to the room with the "extra luggage." There was my bag with the tags ripped off. Ok I should have tipped him. Next came the bar fiasco. I had gone online and gotten my son the drink package before we left. I printed out the receipt. When we got on the ship he didn't have a symbol on his room key that he could get free drinks. We spent the first day going back and forth to the front desk who did absolutely nothing for us.They called our bank and it was Saturday so the bank was closed. The head front desk guy gave me the option of paying again for the drink package or not at all. I also discovered the first day that the dining package we were supposed to get was not given to us either. This was not a good start to the cruise. We are platinum members of the latitudes club meaning we have cruised numerous times with Norwegian. Obviously we have enjoyed our previous cruises enough to keep coming back. When we got to Bermuda they were preparing the ship each day for dry dock later this year. What that meant was they were drilling and sanding and banging everyday. I called the front desk because we could not stand to go out on our balcony. Honestly it was like being in the dentists office with drills going. Things fell off the roof into the water below and part of the ceiling fell down. The front desk would only say they were aware of the noise. I can't tell you how many times I had to go to the front desk or how many times I had to call them. NCL gives a cocktail party for latitude members. This time they split it up. The first cocktail party for all latitude members was nice, they passed drinks around and had appetizers passed by the staff. The officers were there. They then had a second cocktail party for only gold and platinum members. You could get one glass of wine or beer and they had cheese cubes on a table. After 30 mins the staff started clearing out the room for Bingo. It was obvious that NCL valued the newer members over those that had sailed many times with them before. I will say the food was better this time around. The bar service not so much. I'm not sure if it is because of the drink packages, but there were never any bar staff around to take drink orders, you had to go wait in line at the bar. I was so distraught over this trip that I wrote to NCL. My response? I was told that they checked with the front desk log and there was no notation that I had ever complained about anything. Isn't that great. The staff doesn't write stuff down because they don't want corporate knowing guests were unhappy. I was furious. I wrote back and stated that I was being made to feel like a liar. I gave them the persons name who I spoke to (over 10 times). I did get a call back from one of the PR people apologizing. So beware, if you make a complaint on an NCL cruise. make sure you get confirmation that they have written it down in the log. There are 40 of us going on a cruise in February- if things do not improve- this will be my last cruise with NCL. Quite frankly I don't think they are committed to customer service anymore. Read Less
Sail Date: August 2015
This was our 5th time sailing with NCL...it may be our last. This ship was by far the worst. We should have sailed for Bermuda out of NYC instead of Boston. It is not that the Dawn is an older ship (although the beds were terrible.) The ... Read More
This was our 5th time sailing with NCL...it may be our last. This ship was by far the worst. We should have sailed for Bermuda out of NYC instead of Boston. It is not that the Dawn is an older ship (although the beds were terrible.) The staff on this ship just do not seem to care. Then ordering dinner in the Venetian or Aqua the waiters attitude towards you quickly changes once you tell them you won't need anything from the bar (no automatic tip.) The only announcements during the day were for the Casino, bingo, lottery tickets, ect. Things that bring in more cash for the ship. Our cabin steward was very good. He changed towels twice a day and was a good source of what was going on that day. Asked him to empty the minibar the first day and it as done by the time we got back from dinner. Get up at 6 am if you want a chair near the pool. I watched chairs go unused all day. One guy not only covered his groups chairs with towels but brought out some clothing and a book to lay across the chairs to keep them "on hold." That was at 7am and his group never did show....we left after 1pm. We had two excursions planned. Sundays was cut short because the ship arrived at 1pm instead of 11am. Paid for a 4 hour tour which only lasted 3. The second excursion was to horseshoe beach on Wednesday.. It was raining but they would not tell you the bus was cancelled until everyone purchased 3.00 ponchos and stood out in the rain. That was at 10:30am. They did the same thing to the second group which was scheduled an hour or so later. Sold them more 3.00 ponchos. What a way to rip off your guests. When we got back from the Sunday tour I informed the Excursion desk that our tour was cut short. Young lady took our cabin number and said she would look into the matter. On Thursday evening I returned to the Excursion desk and again explained to a young man this time what had happened and that I never heard back. He asked us to wait and went behind a partition where the girl from Sunday was. She came out and stated she did not hear back from the tour driver yet??? and there was little she could do. This being the last night of the cruise I asked to speak to her manager. Her manager then came out from behind the same partition! He was rude and acted like I was robbing him for asking for 25% refund on the cost of the excursion. I will think long and hard before I sail with NCL again. Dissatisfied gold latitude member Read Less
Sail Date: August 2015
While we still had a great vacation, this cruise was a disappointment on many levels. We don't care if the ship is not the latest will all the frills. We expect good food, relaxation and a decent cabins. We usually choose the cruise based ... Read More
While we still had a great vacation, this cruise was a disappointment on many levels. We don't care if the ship is not the latest will all the frills. We expect good food, relaxation and a decent cabins. We usually choose the cruise based on the ports of call. To start with embarkation, why are we given the option to arrive at 11am, when NCL starts the embarkation process at noon? We are left waiting for an hour in a cavernous hall, lots of people, not enough chairs. Our cabin was OK, lots of storage space. We did not spend a lot of time there. The cabin steward did an OK job, the cabin was cleaned once a day, usually after 4 pm. He came back later to put a "towel animal" on the bed. He also did not crack a smile all week. NCL must have been paying attention to all the reviews about the poor bar service, as this was not an issue, lots of waiters going around on the deck offering drinks. The biggest disappointments were the food and the pool area. The food was what you would expect in a cafeteria. We ate breakfast and lunch at the buffet, as we would rather sit outdoors to eat. The breakfast was fine overall. There was no "real" juice, if you wanted some you have to pay extra. The coffee machines ran out most mornings, and there were line ups which usually moved fairly fast. The food in the dining room was the same as that of the buffet, except you could get real juice. The corned beef hash as 99.5% potatoes. There was a good omelet station and the usual breakfast selection. We ate dinner in the Venitian every night. We tried to go to Aqua once but there were long line ups and no pagers. There was a 30-45 minutes wait at the Venitian as well, but you got a pager so you could go wait at the bar. We sometimes got a coupon for complementary glass of bubbles, but the bar was very disorganized (either out of glasses or out of bubbly) so sometimes we did not get the drinks . The music duo there was quite good. We sat in the same section every night and the service was excellent. The food was not, unless you ordered any kind of beef dish. Fish and pasta were overcooked. Salmon tartare with mayo!! Clam chowder with no clams and no potatoes, broccoli with everything. Frozen peas and carrots, etc. The casino stank so much of cigarettes smoke I could not go in. My husband went for an hour and had to shower after. The pool area was a disaster. There are no adult only areas. Picture a packed public pool during a heat wave, and add alcohol. There is only one pool on this ship, the other one is a kiddie pool for toddlers, consequently everyone was at the same pool. The ship was full, 2,300 passengers, so picture even half of that all stacked up in that small pool. There were signs of no jumping or diving, which were ignored by all and no enforced by either parents or staff. These are the people who will sue when their child gets injured. There were adults only signs on a couple of the hot tubs, again ignored. The rules said no babied in diapers and no children not toilet trained allowed in the pool. Ignored. And we had 3 days at see. We found some chairs on an upper deck and did not use the pool. Some people took this free style cruising too far. One person put their sneakers on the table to reserve it. Non-smoking areas were not respected. We rented a scouter from Elbow Beach, great people, they were waiting for us at the pier when we arrived, and made sure we were comfortable with the bike. We visited Elbow Beach (the best) Tobacco beach (very small and crowded) and Horseshoe Bay (beautiful but crowded). We are not quite sure why it took twice as long to go back to Boston, my guess is we could have stayed an extra day but NCL wants to save of the port fees. We also don't like this trend of charging extra for a lot of things that used to be included. Extra for fresh squeezed juice, extra for some entertainment, extra for all the specialty restaurants, room service.... Disembarkation was a bit of a pain, we were given colors and a time, which nobody respected, so there was a long line around the ship waiting to get off. I learned a lesson, which is to make sure on any cruise that there is an adult only area. We love kids (have some), but we also like a little quiet while on vacation. We originally cruised with NCL a few years ago because we liked the free style dining options, other cruise line like Holland American now offer this option as well, and the quality is better. We will bet back to Bermuda, with another cruise line. Read Less
Sail Date: August 2015
I am an avid lover of the water and did work on the water professionally years ago and finally my wife and our two older boys ages 17 and 21 were finally taking a cruise. Let's just say I was looking forward to it along with my boys. We ... Read More
I am an avid lover of the water and did work on the water professionally years ago and finally my wife and our two older boys ages 17 and 21 were finally taking a cruise. Let's just say I was looking forward to it along with my boys. We are familiar with Boston Harbor and approaches to Boston and it was great to see the pilot boat and the harbor islands on departure. Cruising was uneventful weather wise and this was welcomed by my Wife especially because of concerns of motion sickness. I can say that the pre-cruise planning and reservation interaction with Norwegian was easy and efficient. We had the same easiness with the staff and hospitality stewards embarking and disembarking in port without any problems. Our room steward Emmanuel was excellent and greeted us with a smile every time we saw him. He especially made the cruise experience welcoming for us. Our expectations as far as the food , recreation equipment and exercise equipment was surpassed. The food was better than expected at the buffet. The emphasis on cleanliness was noticeable. If you can recommend dining at the sit down restaurants where you are waited on at no extra charge. Did not try Cagney's or any of the upper end restaurants. The only complaint is that I never did get a reply or confirmation that my suggestion was read or reviewed by the ship's senior hospitality officer that "Sargasso Sea" is misspelled on the NAV channel as "Saragasso Sea" in one of the slides. Also they should not charge for tours of the bridge and behind the scenes. As a former officer aboard a merchant vessel it was always a pleasure to explain what happens on the bridge to guests. I provided my email and room number and still no reply. Only promotional material in emails following the cruise. They do have the marketing down and only wish there was more time in Bermuda. And yes the pool area was disappointing and the tubs and pools occupied by either drunks, children, or inappropriate young adults. My boys were turned off mostly by the conduct of a lot of the young adults their age Read Less
Sail Date: August 2015
My wife and I have been on 20 cruises now, so obviously cruising is our thing. This was our 3rd with NCL. Overall, I think that NCL does a great job. The embarkation was easy. Our balcony room was clean, comfortable with a great view. The ... Read More
My wife and I have been on 20 cruises now, so obviously cruising is our thing. This was our 3rd with NCL. Overall, I think that NCL does a great job. The embarkation was easy. Our balcony room was clean, comfortable with a great view. The specially dining was excellent at all of the restaurants we visited. The Casino staff was awesome. We made several new friends there. My only complaint would be that our cabin steward was not quite as attentive as usual and seemed to be a little moody. He scolded my wife for putting towels outside the door which she did specifically because he hadn't restocked the dirty ones from the night before or the morning and it was now 3:00. The island was beautiful if not a little expensive. Be prepared for a little sticker shock. We took the 5 hour minibus tour on the day of our arrival. I would highly recommend this tour. Jevon Thomas our guide was terrific and very informative. It gives you a complete tour of the island and definitely gives you ideas on things that you might want to do later. Then there are the beaches. Famous for their pink sand. Horseshoe Bay Beach is a must. The ship being docked there for three days is also so convenient. With the exception of your first day debarkation, exit and reentry to the ship is easy without big crowds. A beautiful island with great water and beaches. history, shopping and really friendly people along with your personal hotel and staff, what more could you ask for? By the way, if you like history and a really nice city, spend an extra day in Boston. Read Less
Sail Date: August 2015
Great cruise experience on NCL with 11 family members from Boston to Bermuda. We took advantage of one of the upsell offers NCL sent to us a few weeks before the cruise and upgraded to a suite on the aft of the ship. Stunning views, huge ... Read More
Great cruise experience on NCL with 11 family members from Boston to Bermuda. We took advantage of one of the upsell offers NCL sent to us a few weeks before the cruise and upgraded to a suite on the aft of the ship. Stunning views, huge balcony and excellent butler and concierge service! Overall the food was good but the desserts could have been better. Drinks were very expensive so would recommend getting a drink package or signing up for a free drink package if they are offered. Overall great cruise and looking forward to cruising again and will definitely go with NCL again. Read Less
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