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3,090 Norwegian (NCL) Bermuda Cruise Reviews

My family and i went on the norwegian escape because a family member of ours was getting married on the ship, and a good amount of us (60+) decided to take the week and sail together. My family and i had an absolutely terrible experience. ... Read More
My family and i went on the norwegian escape because a family member of ours was getting married on the ship, and a good amount of us (60+) decided to take the week and sail together. My family and i had an absolutely terrible experience. Originally boarding ship; we were told to wait on one line, and we waited for 45 minutes before we were told we were in the wrong line! The original staff member that put us in the wrong line walked away instead of taking the second to apologize to myself and about 10 other people in my family who all waited in the wrong line. While waiting to board ship, staff members kept telling us to keep the aisle clear. I crossed the aisle at one point to reach a staff member and ask where the bathroom was so that i could change my child's diaper. Another staff member immediately approached me to keep the aisle clear - for crossing it for two seconds to ask another staff member a simple question! Staff members immediately very rude. Leading up to our cruise, my husband and i called the norwegian cruise line multiple times asking if we could have a room upgrade. We went on the cruise to attend a wedding, and were locked into a group pricing discount. Members of the wedding that we attended paid the same price as us and had better rooms than we did because they received free upgrades. However, my husband and i needed the upgrade because we have a one year old and needed a room with a bathtub in order to bathe him (and just extra room in general). We were told multiple times to call back closer to departure date. When we did this, we were told it was “too late to receive an upgrade and ask again at check in”. We asked again at check in and were told to ask guest services once we board the ship. When we got into our room, we were given an inside state room. For two adults and a child, this room was entirely too small. It was too small for one person, let alone three. We needed to keep all of our luggage in the closet and take down a murphy bed above our actual bed to keep our luggage out of the way. As told, we called guest services for an upgraded room and were told that once boarded, it was too late to upgrade rooms. Being that we could not upgrade, we asked guest services to bring us a crib for our one year old child. The crib was unable to fit in our cabin. Even with all of our luggage tucked away in closets/the murphy bed - we could barely fit ourselves in the cabin, let alone this crib. We were still not given an upgraded room, while other people we sailed with had luxury rooms for two adults, no children!!! (For the same price) Our first night at the manhattan room, our waiter expressed his annoyance with us switching to the table behind us to sit with another member of our reservation party who was seated completely by himself at a table (while we had a reservation of over 60 people, and he was the only person seated alone). We felt bad that he was sitting alone, so a few of us got up and sat with him. It is understandable that this may have frustrated the waiter, but as a former employee of food service, expressing this to your customer is extremely bad taste. We used the youth center daycare for two nights so that my husband and i could enjoy a night out. The youth center counselors told us that if our child cried for ten minutes, they would page us. They asked what they could do to console the child if he was crying, and my husband told them to pick him up, rub his back, check his diaper, or just simply play with him. I witnessed the counselor write this down on her ipad during the registration process. On the night we put him in the daycare, i had been paged within a half hour of putting him in and was told that he was “upset for a while now” (10 minutes). When i got down there to check on him, they brought him out in his stroller, with his shoes and day outfit still on (they asked me to provide pajamas so that he could be changed into them, which i did). He had not been picked up, changed, or allowed to play with other children to distract his crying. Why was i paged when nothing had been done to try and console my child? As soon as i picked my child up and took him out of his stroller, he had stopped crying. I changed him into his pajamas that i had provided for the youth center staff in my child’s bag. This was not done for me. They then charged me for leaving him there for two sessions (an hour and 50 minutes per session) when he had only been there for 30 minutes. I ended up taking the child from the youth center and watching him myself for the rest of the trip. I do not understand the reasoning for asking parents what the staff can do to console your child if these steps are not going to be taken and they are going to page the parents regardless (while still charging them). Whenever i tried to push my child in his stroller down the cabin hallways to get to our stateroom, housekeeping was constantly taking up the halls with their carts up until 8:00 pm! The halls are already too narrow to get by with these carts in the way, but with a stroller, it was close to impossible. We had to move them each time. On the first night, they were still cleaning rooms until 8pm at night (what were they cleaning if guests hadn't even spent a night there yet?). There was always one steward in particular who kept getting annoyed at me for having to get by, as if expecting me not to use my stateroom for the duration of my trip. I did not get this staff member’s name. Whenever i would try to get by, the steward would pretend he did not notice me struggling, as i clearly saw him see me and then walk in the opposite direction and into a stateroom. My husband would have to move the housekeeping carts himself. If this steward did happen to move his cart, he would express a very obvious annoyance and once told me he “had to do his job”. His “job” includes being courteous and accommodating to cruisers, even those with children that are in strollers. As a cruise ship leaving out of new york city, the staff should have expected most guests wanted to watch new york yankees playoff games and the new york giants. When these games were on, bar staff would refuse to turn off golf and put these games on. One night, a member in our cruise party went to guest services and asked them to put football on. When they finally obliged, 95% of males on the cruise were all gathered together watching this game on every television that it was displayed on. Another night, the baseball playoffs were on with the new york yankees, and guest services refused to turn off golf. They told us they “did not have this channel”, when they played football on the same channel the night before. They then told us “the game wasn’t on” when it most definitely was. A lot of new yorkers on this boat were annoyed that guest services could not do a simple task of changing a tv station to accommodate the majority of their guests sailing out of new york. Outdoor custodial staff members need to do a better job of keeping the outdoor area dry - my one year old slipped on water and hit his head on the concrete floor! While eating lunch in the buffet one day, there were no high chairs in sight and i had already placed my bags and plates on the table. I asked a nearby buffet staff member to bring me a highchair. He said okay, disappeared and never returned. Expecting him to return, i sat my child on my lap and struggled to feed him and myself until my high chair arrived. I eventually had to ask another staff member for a highchair and that person finally brought one to me. My first night dining at o’sheehan’s, i asked the waitress for one thing on the menu and she did not understand english very well. She kept telling me she did not understand what i was ordering. She brought me something entirely different than what i wanted. Our last night dining at the manhattan room - we were with a reservation group of three tables. All tables finished their dessert before we even received our meals. it took an house for us to receive our meals. Read Less
Sail Date October 2019
Cabin was fine as noted below. However I did notice that the carpet could have been cleaner. Bathroom was tight but well laid out. 1). Fun party boat with mostly middle age and younger folks. (A waiter told us the average age on this ... Read More
Cabin was fine as noted below. However I did notice that the carpet could have been cleaner. Bathroom was tight but well laid out. 1). Fun party boat with mostly middle age and younger folks. (A waiter told us the average age on this 4 day Bermuda weekend cruise was 48 as compared to an 11 night Canada/New England just prior to our sailing where the average age was 68!) 2). Local folk from all walks of life. 3) We experienced every level of service.. From stellar service from Rose in ship photography who went above and beyond helping us connect to wifi when the IT department was long gone, to downright rude staff. Notably a front desk member was annoyed with a very simple question and a eat staff member seemed to unexplainably stomp off in the middle of serving us. (It appeared were walked in on some some of dispute between her and the hostess, since i we did nothing to provoke this. 4). The food:. The free stuff was not good. Honestly, barely edible, with exceptions. Garden Cafe buffet: Mainly just gross. Go here only if you have no other option. Omelets were ok. Crepes were ok. Fruit salads and slices were good. Soft serve machine was always broken. Topsiders: Mini version of inside buffet food but since it's exposed to heat and humidity, I'd just stay away. They do offer ice cream, and that is the exception here. Wings at O'Sheehan's were ok, as was the Spinach artichoke dip. Everything else we had was just weirdly prepared or not good. Bamboo: Didn't get to experience because strangely the Norwegian app indicated that "Reservations not Accepted". However, when we went there they were only accepting those with reservations. ??? Venetian:. Let me just say this. Save yourself. Eat here. We had something very good at every meal. Although, it takes time for your food, it was worth it. Aqua:. We didn't get to but has same menu as Venetian. Los Lobos:. Good, small portions, and you are paying reasonable ala cart prices. Teppanyaki:. Good. Entertaining but expensive. Drinks:. About average for vacation, figure on $10 drink. We did not do the drink package. We figured we'd have to drink at least 10 drinks a day per person to make it worth it. We brought wine aboard. All in all, it was a fun weekend cruise. Read Less
Sail Date September 2019
It was the closest cruise to our 50th anniversary date. Friends had recommended Norwegian. Long time waiting to get aboard, Much better getting off ourselves. We were VERY disappointed in our "Ultimate dining package " ... Read More
It was the closest cruise to our 50th anniversary date. Friends had recommended Norwegian. Long time waiting to get aboard, Much better getting off ourselves. We were VERY disappointed in our "Ultimate dining package " We found out at the first restaurant, first night, that it was only good for ONE meal ! I had made reservations for each of the 4 nights, thinking I was getting 4 meals. In speaking to several of your staff prior to the cruise, NOBODY mentioned that we were only getting one meal ! Not very transparent, actually SNEAKY ! Bad Job, Crappy way to treat first time cruisers on Norwegian. But , you probably train them that way. The specialty restaurant , La Cuchina, was only average as it turned out. We cancelled the other 3 reservations, after noticing that they cost about $75 pp ! The breakfasts and dinners in the Venetian dining room were OK. The Beverage package was OK. The pool deck was very crowded, no chairs available and not enough staff to get you a drink without a long wait. This was the smallest ship we have been on. On board shopping was very limited, except if you wanted to spend hundreds or thousands. $10 T shirts were advertised for the last night but there were NONE there, only trinkets and junk . The ring we bought for my wife is turning her finger black. NCLs 100 mins of WIFI was useless, never worked. The entertainment was OK, for a small ship. Patti and Josy were very good. The highlight was our cabin and cabin steward, both very good. The weather was beautiful the whole cruise. Way too short of time to do anything in Bermuda, a place we like alot. Been there before. Stores closed in Hamilton, on a Sunday. We would classify NCL as better than Carnival, not as good as RCL. We would like a response to this review from NCL Read Less
Sail Date September 2019
We have sailed on the NCL Dawn three times.Always have enjoyed.This time was no exception.The Dover Sole at Le Bistro was so delicious.Patti and Jose in the Atrium each evening performing was wonderful. The only negative we found was ... Read More
We have sailed on the NCL Dawn three times.Always have enjoyed.This time was no exception.The Dover Sole at Le Bistro was so delicious.Patti and Jose in the Atrium each evening performing was wonderful. The only negative we found was the twenty year olds in the suite next to ours who got so drunk and had screaming girls at 3am pounding on their door.Who do you call on a ship in the middle of the ocean at 3 am to report this kind of event?This only happened on the last night out but left such a terrible memory.Our suite on deck 12 was very large and our room steward kept it very clean.Our butler was pleasant.Not our best ever butler but he tried very hard. All the meals were very good and we had no complaints.Bermuda was beautiful as always even after a hurricane.Such a special island.We hope to sail on NCL again soon. Read Less
Sail Date September 2019
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the ... Read More
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the bacon and the meats were full of fat not drained and climbed down on a large metal tray for you to pick out with prongs. The meatballs they served was soy bean, like rubber balls. Most of the food is eaten barely half and look around all the people are throwing half the food away in the garbage. The Stewart was fair although nothing really significant in his service. The price of this cruise was outrageous, almost $1300 apiece just for a balcony room. I imagine the Cove Haven part of the ship upstairs was much better than the average reservations. ( at least I hope so. ) You had to pay for every little thing, even a bottle of water. You had no choice but to pay the outrageous price for the water and my girlfriend had one drink, a margarita, it cost $15. In sum, for the price I paid I would not recommend this to anyone, maybe half the price I paid I would consider it. Read Less
Sail Date September 2019
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding ... Read More
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding that on a Bermuda board, but for this review I am limiting my review to our time on the ship. The good: -Embarkation went smooth, less than 1.5 hour wait. -Sitting outside at the waterfront and dining during sunset. -Amazing view from an aft balcony -The drinks/drink package -Shows, particularly comedy, Marva Hicks, and wine lovers musical. The good and bad: The spa I bought over $800 worth of services and enjoyed it all. One down point here: I did purchase a nail fix as my most inexpensive service, $15 plus tax, to glue a piece of my nail down that was beginning to break. A couple of hours afterwards, it fell off anyway and the spa assistant manager refused to give me a refund. Because of this, I will probably not use the spa again even though the rest of the services were spectacular. I was even able to purchase the Keratase products I use on my hair here. My “vacation hero” was Amir from India who works in the hair salon. He was very personable and gave me a wonderful haircut. The bad: -Food. The food is generally not good on this ship. I am referencing the taste and beyond. The beyond refers to the night my husband and I repeatedly went to the bathroom with upset stomachs. My husband also orally could not keep any food down the same evening. The remainder of the cruise was full of upset stomachs, bathroom trips, bloating and gas. We both experienced this. I am probably used to a high quality of food but whatever the reason may be, we either didn’t like the food or became sick 60-70 percent of the time. On the ferry into Hamilton, Bermuda, other passengers also expressed their dissatisfaction with the food. Your best bets our the main dining rooms at lunch rather than the buffet and specialty restaurants at dinner, particularly Cagney’s and Teppanyaki. We ate everywhere except Le Bistro and Pinchos Tapas Bar. Staff onboard: Some staff members were exceptional, including our cabin steward Rochelle, guest service employees, Amir and Christina in the spa, bartenders and various waitstaff and we tipped amply on top of the automatic gratuities to show our appreciation. I suggest everyone do the same if they are willing and able. The problem with this ship is that service is hit or miss. We had very dismissive and slow service in La Cucina, for example. Also, when we called restaurant reservations to cancel reservations and free them up for others (after already making replacement reservations on our app), the female rep who answered was short tempered and impatient on multiple occasions. We were shocked that was the case when we were being courteous to other guests. Layout of the ship: The guest services, Internet cafe, main big screen interior television, bar, espresso shop and shore excursions are all in the same location with the art gallery not far away. Too many people are converged into this area of the boat at all times. There are also people walking slow and looking at art making it more congested. I have been on smaller ships that did not feel as cramped, including the Jade. I’ve also been on large ships that did not have this problem, such as MSC. In fact, Norwegian could take lessons from MSC as to how to lay out a large ship. -Disembarkation: Was a crap show. Our ship arrived into port late due to Hurricane Dorian and started disembarkation at 2:45. They gave out different colored luggage tags which were supposed to correspond with your disembark time. No one from Norwegian actually checked the tags until midway into the line or more and everyone appeared to converge on the gangway at the same time. Lots of people were visually frustrated and some verbalized it. -Water: Norwegian bring bottled water back to premium beverage package. It’s ridiculous that on a ship with wine and liquor everywhere, water appears to be its most expensive asset. Miscellaneous: Parking: We used a parking app, Park Whiz, to book a spot on 58th in walking distance to the pier. Very convenient to the pier. Shore excursion: Did not do an organized excursion, instead rented a Twizy during whole time docked. We visited Warwick Long Bay and John Smith Bay beaches and highly recommend both. The Twizy is uncomfortable for the rear passenger but a necessary evil to get around on your own unless you take a cab or bus or stay close to the ferry terminal. Visual appeal of Escape: 10/10 exterior. Inside, however, could use some color and rooms in need of refurbishment. I added this to miscellaneous as it is purely subjective and thus, I have tried not to base my review on. Read Less
Sail Date September 2019
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's ... Read More
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's and Teppanyaki. The Bistro was okay but La Cucina very average. The buffet was very disappointing with poor selection and okay food. One big sore point for me was the Cigar Lounge. I occasionally enjoy a good cigar and had recently cruised on the Joy and found the Cigar Lounge a very enjoyable experience. Unfortunately not the case on the Escape. One of the first things I did after boarding was go check out the Cigar Lounge and to my dismay found it full of people smoking cigarettes. It actually looked like a fog in the room. A woman saw me looking in the door and her look almost dared me to come in. I approached the bar staff adjacent to the lounge and asked why there were cigarettes in the lounge. At first I was told they weren't supposed to be in there and then that they were allowed to be there. I later spoke with a ship's officer to complain and was told that since they no longer allowed smoking on the outside areas of deck 8 they had decided to let cigarette smokers use the lounge. When I asked why it is not allowed on other NCL ships with Cigar Lounges, I was told that each ship made their decisions. I am sorry, but I refuse to try and light up and enjoy a $20 cigar in a room full of cigarettes. I know to some this may sound petty but I had actually gone out and purchased some high quality cigars to enjoy. This now makes our second NCL cruise where we have no interaction with our Steward. Our cruise in July we never saw our Steward until the last morning when he wanted to know if we were leaving so he could be begin cleaning the room for the next cruise. On this cruise we searched out our steward on the first day to make contact. We introduced ourselves and then that was the last time we spoke with him the entire cruise. We have found on other cruise lines that our cabin stewards greet us by name and continually check to see if we need anything. No so with NCL. Embarkation was a nightmare. We were delayed getting back to port due to Dorian. After arriving 8 hours late, we had to find a place to wait to leave the ship. This was made more difficult because no one was allowed on deck 7. I have a bad knee and finally was directed by an officer to Cagney's were I was able to find a seat. After leaving the ship that were not allowing cabs to pick up in front of the terminal so were forced to cross a busy street and was a block or so so we could then get a Lyft driver. Since I always like to try and find some good, we attended the show After Midnight. It was exceptional. The singers dancers and the band were great. It was a high quality production. One thing I can say for NCL is that their shows tend to rise above the rest. We were onboard attending a VIP art event and found the gallery staff and the ship's staff working the event to be outstanding. Unfortunately for the negative reasons above, we will have to think twice about cruising with NCL in the future. Read Less
Sail Date September 2019
We chose this cruise to spend a few extra days in NYC and we hadn’t been to Bermuda before. It was just my husband and I. We have been on several NCL cruises before and had no complaints with them. We were spent a significant portion of ... Read More
We chose this cruise to spend a few extra days in NYC and we hadn’t been to Bermuda before. It was just my husband and I. We have been on several NCL cruises before and had no complaints with them. We were spent a significant portion of our time onboard with the art auctions as that was our primary reason for the cruise. The condition of the ship overall was somewhat rundown. For example, chairs had no padding left in the padded seats. Not quite as clean, bits missing here and there. Our room was okay. Unlike other cruises where the steward introduced himself the first day, we didn’t even see ours until mid-week. A lot of the staff seemed to have an attitude. The food in the buffet area was so-so. Not much variety and there were times the condition was not acceptable (cold eggs, hard edges on French toast). Even some of the specialty dining options were so-so. The French restaurant Le Bistro was very good. Teppenyaki was good but so loud you couldn’t carry on a conversation. The entertainment options were somewhat limited but they did have some great comedy acts. The lines at the guest serves were always long and I know that I had to go back several times over the same issue. Bermuda is beautiful. Clean, very safe, and easy to get around. Since we had 3 days in port, we didn’t schedule any excursions. Took the ferry and public bus to get around. You can also rent scooters. In general, everything is a little more $$ there but worth getting out. Not much shopping other than the usual. Beaches, snorkeling, or scuba is best use of time. Just a warning . . . If you aren’t used humidity, it really hits you . . . Like swimming underwater! Don’t use NCL transportation to the airport. They don’t leave until everyone is on board. After waiting 1 hour, 2/3 of the passengers to Newark hadn’t shown up and we were told if we needed to catch a taxi to make our flight, NCL would reimburse transportation voucher, I’m still fighting with them. Overall, very disappointing experience. I’m not sure if I will cruise NCL again. Read Less
Sail Date September 2019
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed ... Read More
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed the number of people waiting. We were corralled in an air at the airport with no seating. Food servers in the restaurants did not know their menus or the side dishes that came with them. The stateroom crew were the best. The most pleasant and most accommodating. Disembarking was horrendous. Took an hour to get off the ship once we got in line. We missed our flight which Norwegian had booked. The ground transport to LaGuardia took forever and they don’t drop you at your terminal. They drop everyone at terminal A and then you are on your one to get to your correct terminal. We barely made out 2nd flight and had to pay an additional $150.00 for Norwegian’s mistake. The night at Cagney’s was ruined because they charged us $7.20 for sparkling water, even though we have the premium drink package. Internet service was terrible. The 250 free minutes are used up waiting for text messages and emails to go through. Had to pay an additional $85 for unlimited internet but only one of us go be online at a time. Very annoying! Read Less
Sail Date September 2019
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and ... Read More
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and waited for our call as told...when our call came we found the whole ship and passengers were left in an unruly manner. Causing mass confusion. Which makes one wonder what what would happen in the event of an emergency. Our cabin was not cleaned to the standard we had expected with dust and hair found sporadically around the room. When returning to our cabin after many hours we had to ask or forgo cleaning of our room on many days and fill our towels ourselves. In all fairness our dining was 5 star. Entertainment and activities were in abundance. It did take multiple calls and 3 days to get water for my husbands cpap. Bermuda itself is a beautiful island but the excursions, for the cost, was not actually worth the money. Read Less
Sail Date September 2019
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to ... Read More
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to do. The captain was very careful to avoid the hurricane Dorian when we were going to Bermuda. The staff was very friendly and accommodating. The food of course wasn’t the best but still tasted good. I would have to thank the guest manager for treating us very special. I would have to say we want to try the Norwegian Escape again. This was also our first time doing a meet and great and the slot pull which was lots of fun. The captain was also careful with the hurricane going back home. Although we had arrived late we came back to port safe and sound. Read Less
Sail Date September 2019
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is ... Read More
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is phenomenal. Very courteous, they went above and beyond. I highly recommend the beverage/drinks packet added to your ticket. It makes everything easier and boy were those drinks yummy. There were several bars on the ship and there were at least 10 total if not more. The restaurants were yummy, again the servers were awesome. The buffet was really good. I loved the variety and freshness. This is a trip I will never forget thanks to my good friend in NJ. If it wasn't for her, I would have never experienced the serenity of watching one the great oceans of the world. I would love to go on another Norwegian cruise, I would not hesitate for a minute to book it. Read Less
Sail Date September 2019
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was ... Read More
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was pleasant and nice! Great cruise in all BUT.... It took till Wednesday to get all our platinum latitudes perks. Had to stand in line three separate time to accomplish this. Parents with young children and the drinking package. A good idea?? What happened to those days when there were minimal children on a cruise. they should have been in school. So many uncontrolled toddlers running and screaming in public areas. And older children sitting on stairs. Parents should be asked to control these children as to not disturb others. The buffet area would be wonderful if an adults only area is set up. Disembarkment was an epic fail. The color system they use only works when it is enforced. The higher ups need to revamp their system to guests to not get hurt or pushed on the stairs. It was awful! Read Less
Sail Date September 2019
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. ... Read More
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. First they push the Drink Package and the Specialty Dining Packages. Let me tell you about the Drink Package. Every bar was under staffed the lines to get a drink we’re long and sometimes 20 minutes. In the Specialty Dining which you paid a premium for you were limited to one appetizers, one entree and one dessert. Never on the other above mentioned Cruise lines. Now remember in the main dining room you can order 2 or 3 appetizers such as Lime and Dill Shrimp, Pekín Duck plus soup, plus salad, So remember you paid in your cruise price dinner and you just paid more for dinner in the Specialty restaurants. Don’t get sucked into the drink and dinning Packages. The main dining rooms as well as the other free dining option where good if not better. Osheehan's and the Orchid Garden no up charge was good Moderno's and Cagney's was wonderful although you pay extra. We had an OBC of $185.00 and this was the first time we couldn’t use it for gratitudes we didn’t like that the ship only had one main corridor on the right side of the ship to go from the front to the back so it was always crowded. There were no pool staff or any safety officers at the pool and glass beer bottles where in the hot tubs and on the pool railing. SAFTY CONCERN. Will not ever be back on NCL. Read Less
Sail Date August 2019
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a ... Read More
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a different ship Buffet was undersized but food was fair to good. Dining rooms were dark and food very salty. Cafeteria quality food Pools are not sufficient to support ship and deck furnishings uncomfortable. Activities seemed few and far between. Shopping areas almost non existent and staff barely competent. Tried to buy item on sale and was told this item can’t be sold because of computer error. When we tried to get a resolution were told management was in a meeting and could not be disturber. This was at nine pm. This ship would be fine at half the ‘discounted’ prices and you had never cruised before. STAY AWAY Read Less
Sail Date August 2019
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had ... Read More
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had a balcony cabin. The hallways were narrow, the bathroom was small,especially the toilet area. Our room steward was great,can’t remember his name-cabin 9636. The food in specialty restaurants was great,atmosphere in LeBistro the best, found Cagneys to be loud and chaotic since we were near kitchen with food for the Brazilian grille also constantly going by. The main dining rooms service was slow, food pretty good,not great. Entertainment was fair-the best shows were the ones with audience participation. Also,there were a few sea days and activities need improvement-origami and towel folding? There was trivia and bingo,but we spent a lot of time on balcony due to lack of decent activities. One tip-if you want to do painting,sign up as soon as you get on ship-it fills up fast. Two outdoor pools only-always very crowded unless you went at 8am,which we did. The Bali Hai bar near pool is only smoking section and seemed to be loudest-people way overindulging!! Overall,a decent trip,but not sure would cruise Norwegian again. Read Less
Sail Date August 2019
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the ... Read More
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the service in the dining rooms was horrible every night except once. The food was sometimes good sometimes bad. We would have to ask 3 times for a drink and 40 minutes later it would finally come. (Every night). I have never received such poor service in the dining room or mediocre food like this on any other cruise line. The music was So loud everywhere on the ship. In the atrium you couldn’t go to customer service and ask a question and hear the response because the music or whatever was on, was as loud as it could be. In the Orchid restaurant and Sheehan restaurant, you could hear the bands playing from nearby and it was so loud you couldn’t enjoy your meal at either place (so we never ate there) That and the fact that service was so poor in dining room with only so-so food anyway, meant that our dining experience wasn’t that good. We have definitely had better food and service on other cruise lines. The excursion to Clearwater beach was very nice (but expensive for what you got). Horseshoe Bay beach is great. Maybe we just had bad luck with the service in the dining room and the mediocre food. Maybe someone will realize that the amplifiers don’t need to be on FULL blast ALL the time... then maybe we will fell like cruising on the Gem again. Read Less
Sail Date August 2019
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink ... Read More
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink from any of the service staff as they were very sparse We had a balcony room With people on both sides of us smoking on the a balcony and we had to file a Complaint. The Norwegian gem was definitely not our best experience. The smoking continued for 2 nights before the people beside a stopped and they denied smoking but it was billowing in our room. The specialty restaurants , Cagnes and Le Bistro were terrific but we had an experience at La Cucinas the food came out cold. The Magnum restaurant was great. Very leary to travel on the Gem again. Having traveled on Norwegian 16 cruises to Bermuda this is the 1st negative review I've ever written. Read Less
Sail Date August 2019
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" ... Read More
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" friendly, esp. when traveling with older people. Our our balcony cabin was a little on the smaller size but always clean, towels replaced, etc. The Grand Dining Room was very good, we did however purchase 3 night specialty pkg, Le Bistro was amazing, Hibatchi was delicious and although we enjoyed Cagney's it had the feel of the buffet with the people were dressed, noise level, etc. Entertainment was very good but the activities around the pool were a bit odd. We didnt do any excursions through NCL... we did rent a Twizy for the cost of one excursion and had our own transportation for 24 hours! As far as service goes it depends who you were dealing with. Cabin stewards were wonderful as was waitstaff. The bars didnt seem to have enough bartenders on... and lastly the front desk NEEDS A LOT OF HELP...I was misdirected several times, I had trouble with my credit card (my bank said it was on NCL end) as did a lot of other people and I realize that nothing is perfect I did not need THE MANAGER TELLING ME "IF YOU WILL LET ME FINISH" in a nasty tone....COMPLETELY UNCALLED FOR...later he back peddled when realizing he was in the wrong and all of a sudden we received chocolates in our cabin. As a side note: I would love it if NCL included 2 drinks per day per person on their account...I found the booze pkg completely unreasonable in price and the fact that I would have to buy 2 (I might have ONE drink a day) totally ridiculous... Read Less
Sail Date August 2019
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really ... Read More
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really was as awesome as we remembered. It was, and then some. The embarkation and disembarkation went smoothly. Sure, twelve years has taken its toll on the ship, but it wasn't that visible. The Dale Chihuly Glass Sculpture in the Atrium of the Gem still wows. The service was great. Our balcony stateroom was consistently kept immaculately clean. The food in the buffet was so delicious it kept us coming back for more. The variety in the buffet, with its different themes each night, was terrific. Even the free coffee was delicious. The staff showed pride in their work, and the attention to detail showed. We attended four major shows in the Stardust Theater, Swing, Blazing Boots, the Chernov Brothers - Circus Dance Show and Get Down Tonight which we very much enjoyed. We were able to walk to Snorkel Park Beach in Bermuda three days in a row and took the free ferry to St. George. We traveled with our nine year old son who is on the autism spectrum, and he had a great time. We went last year on the Norwegian Dawn (August 2018) and will go again on August 21, 2020. Read Less
Sail Date August 2019
Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us ... Read More
Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us to second hand smoke. Smoking is also allowed at certain outside bars located directly adjacent to the children's water park. Children should not have to smell smoke and be subjected to cancer. The overall service staff was rude and not cordial. A bartender at the H20 bar from India yelled at me for not picking up my mixed drinks on time. The guest services person gave me incorrect information on when the time zone change would occur. The NCL mobile app had incorrect information that we were going to be in Hamilton for three days and not the dockyard. Fire alarm testing at 10 am during the breakfast rush is unacceptable. This should have been tested during the afternoon when most are off the ship on excursions. I was excited to take a tour of the bridge and see behind the scenes areas like the kitchen, laundry and engine room like I did on other cruise lines, however, NCL has the nerve to charge $79 per person for this tour of their ship. This is disgraceful. Not having a pitcher of water or bucket of ice in the room, as well as no chocolate at night or towel bunny is cheap and disgraceful. Charging $7 a bottle for water when I have the all you can drink package up to $15 per drink is also disgraceful. Nickel and diming me for port charges for drinks while at NY should be picked up by NCL. Coffee should be served at the tables at the buffet so I don't have to navigate back to my table with piping hot coffee through hundreds of people walking in all different directions. The food and pastries at the buffet and most of the specialty restaurants was subpar with most pasties tasting like they were mass produced and from frozen cartons. The waiters did not show us the proper attention like other cruise lines where you had dedicated waiters. Maybe because their tip is already included! Many of the waiters or waitresses did not understand English and got our drink orders wrong. There were also few food carvings or any other special food nights. The seafood extravaganza was a joke with only peel your own shrimp. No crab legs or anything. The specialty seafood restaurant waitress said not to order the lobster I was craving because its frozen and many people are said to be returning it due to poor taste. The sushi appetizer at the Cagney Steakhouse caused intestinal distress for a day and half. Many of the entertainment shows were sold out immediately as we boarded the ship. The comedy club size is a joke holding about 75 people with a ship of over 4,000 passengers. This show should have been held in the main theater so more people can watch and not be subjected to standing in the rear against a wall. The bar in the comedy club was also closed during a show preventing many people from ordering drinks. Theater showings should be after 10 pm so it doesn't interfere or conflict with my open seating for dinner which NCL prides themselves on. NCL cruise line was very disappointing. I will be going back to Royal Caribbean cruises where they treat their customers with respect and the food is always good. Read Less
Sail Date August 2019
My wife and I have been cruising with NCL for about 10 years and 17 cruises. This cruise was for our 20th wedding anniversary. We decided to get a Haven suite. Our previous cruise had too many children so we had thought that the Haven ... Read More
My wife and I have been cruising with NCL for about 10 years and 17 cruises. This cruise was for our 20th wedding anniversary. We decided to get a Haven suite. Our previous cruise had too many children so we had thought that the Haven would have fewer children. The children were from age 6 months on up. We were very wrong. The entire ship was overrun with babies & toddlers. The strollers were clogging the elevators and the walkways. Every restaurant had at least one screaming baby (including the specialty restaurants). Even the Haven area was mostly unusable as the pool area was completely taken over by young children. The service was, as always, spectacular. Every NCL staff member we encountered was pleasant and friendly. The food was equally spectacular. The only problem we had was everything was so good but one can only eat so much. The entertainment was great. We loved the comedy shows. The shows in the Escape theater were very good. However, it appears that NCL has shifted their business model to cater to families with young children. It was like being on a Disney cruise. I would strongly recommend that one does not cruise on NCL unless one wants to cruise with a lot of children (and I mean a lot). However, if one is looking for a child friendly cruise line then NCL is a great fit. My wife and I have decided to break from NCL. Our children are grown and we have no desire to share our vacation with other people's children. The Bermuda cruise will be our last that we book. We have already paid for another cruise so we will do that and be done with NCL. I wish NCL the best. I have a lot of great memories from NCL. Read Less
Sail Date August 2019
We selected this itinerary because we were looking for a Zika free destination with the ease of the all-inclusive resorts available in much of the Caribbean. In this regard, the Escape to Bermuda was a good choice for us and our ... Read More
We selected this itinerary because we were looking for a Zika free destination with the ease of the all-inclusive resorts available in much of the Caribbean. In this regard, the Escape to Bermuda was a good choice for us and our four-year-old daughter. We were impressed with Splash Academy, whose counselors worked hard to create a new theme for the kids each day. Our daughter kept telling us we had picked her up too early, which was a wonderful “problem,” as it gave us time to relax, just the two of us. My daughter enjoyed performing in a show on the last day. The boat was clean. Our room was well-kept and most of the staff were courteous, with “hellos” she smiles. Bermuda is lovely and easy to navigate. We didn’t book excursions. The entertainment on the boat was quite good. The Choir of Man show, in particular, had a real artistry to it that I didn’t expect on a cruise trip. All of the performers were talented and well-trained. The issues that arose for us were all due to the extreme over-crowding. We felt like we couldn’t really go in the pools (though my daughter didn’t mind the crowds) or hot tubs. There was a “party” mentality that I’m sure is appealing for some, but was not so for us. A lot of kids were unsupervised and I found myself having to advocate for my daughter many times when other parents were not around to watch their children. The drink package is excellent and worth the price, though because of the crowding, it usually took quite a long time to get a drink. By the middle of the trip, drinks were watered down and we switched to wine and beer, particularly at the pool bar. There were hour-long waits for the slides and often chaos in the buffet area, again, due to the ship being at capacity. It caused frustration amongst passengers and I witnessed rude behavior more than once, which both surprised and disappointed me. The food was fine. Some of it was good, particularly in the Irish pub, but most of it was just “fine” and perhaps a bit repetitive. Would I sale on the Escape again? Yes, but with the caveat that it be during more of an off-season, as the crowds really were a detriment to an otherwise good experience. Read Less
Sail Date August 2019
I chose the Norwegian Escape because I liked the convenience leaving out of NY and I wanted to visit Bermuda, a place I had never been. I also thought the ship would provide constant entertainment for my 7 year old daughter (who celebrated ... Read More
I chose the Norwegian Escape because I liked the convenience leaving out of NY and I wanted to visit Bermuda, a place I had never been. I also thought the ship would provide constant entertainment for my 7 year old daughter (who celebrated her bday during our cruise) and we weren’t disappointed! Between the kids club, daily games and entertainment, pool and slides, arcade, nightly shows, etc. there was always something to do! I was also very impressed with the service onboard- the staff truly works very hard to provide great service and accommodate your needs. I absolutely LOVED the waterfront, the designated quiet area onboard to just lounge and enjoy the sea! I also loved Bermuda although I didn’t get to see everything I wanted to. Horseshoe Bay is an amazing and beautiful beach, enjoyed the snorkel tour (booked through the ship) and shopping. My daughter and I stayed onboard one morning in port to enjoy the pool and slides without the crowds. You really have to find the quiet times (early morning, late in day and days in port) onboard to enjoy pool! On “at sea” days, get chairs early in the morning or you won’t get a seat! I thought the ship was kept very clean and I was happy with my room (although it was an inside room and small, it was in good condition and clean.) The food onboard was good(not great). My favorites were the hibachi specialty restaurant Teppanyaki and O’ Sheehans, the Irish pub. The service at all the specialty restaurants and O’Sheehans was good except at Cagney’s Steakhouse the night we went as it was extremely busy. I loved Choir of Man, one of the shows onboard - I thought it was fun and entertaining and After Midnight had a lot of talented performers. All in all the cruise was a wonderful vacation with very special memories - I plan on booking Norwegian again hopefully soon! Read Less
Sail Date August 2019
Enjoyed all of the music everywhere-nice touch. GREAT comedy shows, top notch stand up professionals, and plenty of performances! Rowan, the washy-washy singer was delightful. Sadly, the quality of the food in the cafe and the main ... Read More
Enjoyed all of the music everywhere-nice touch. GREAT comedy shows, top notch stand up professionals, and plenty of performances! Rowan, the washy-washy singer was delightful. Sadly, the quality of the food in the cafe and the main dining rooms really plummeted. We could be wrong, but it sure tastes like many or all of the entree's, especially the FISH was pre-cooked and then re-heated. Very dry and salty, all of it. Not one good fish dish the entire trip and NO lobster ever. The desserts tasted like they were full of preservatives too, like they were also pre-made, frozen, thawed then served. They just didn't have that fresh flavor, more like Jewel bakery quality. We thought that the cruise directors did a great job with all of the activities and everyone around the ship was so nice. Our balcony room felt spacious. The room steward was super. Only thing was that the carpet in our cabin was quite dirty, looked like it hadn't been cleaned in a very long time. Wished that there was options for late night dining. Lots of things still going on late into the eve, but the cafe shuts down on some nights around 11:00 and the only option is O'Sheehans-a sit down place with a long line down the halls, and an extremely long wait, or room service at an extra fee. Come on NCL, if you are going to offer late night entertainment, keep the cafe at least partially open. Embarkation & dis-embarkation were very smooth! Read Less
Sail Date August 2019
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