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2 Helpful Votes
Sail Date: November 2018
Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a drink ... Read More
Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a drink at any of the bars was too long to even bother - no waiters going around either. The food.. awful. Cafeteria food unless you go to the Specialty Dining - which is an extra cost. We did not have the drink package but each time we purchased a drink it was wrong on our account - as in, if it was a 'drink of the day' it should have been $8.95 and it would show up on the account as $14.71. I spent a lot of time at the guest service desk each day to rectify my account - great way to relax. Activities... if you don't play BINGO or Gamble, then just don't even bother. I never thought a cruise could be so disappointing - I felt nickeled and dimed the entire time. Just DON'T.. Norwegian is terrible. Read Less
Sail Date: November 2018
We had a wonderful time on the Gem! We’ve met new friends along the way also the ship has a friendly crew. The Gem seemed like it was lacking crewmen. Service was somewhat subpar in some cases. Service at Cagneys on our second ... Read More
We had a wonderful time on the Gem! We’ve met new friends along the way also the ship has a friendly crew. The Gem seemed like it was lacking crewmen. Service was somewhat subpar in some cases. Service at Cagneys on our second specialty reservation was awful. Any ways we had a great time on her. I was not impressed with the casino staff, I had requested my points to be transferred from the other ships but only one was forwarded. Gem is a beautiful ship! I’m not sure if I wanna sail on her again. It’s a maybe or maybe not... Gem had a great refurbishment. I love Osheehans it’s my go to bar lol! I’m not sure why the bar stops serving alcoholic beverages at 2am. Osheehans service could can be on a slow side during lunchtime, and around the wee hours. I would suggest the Gem to my friends and family... Read Less
1 Helpful Vote
Sail Date: October 2018
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe ... Read More
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe them. There is no Perfect cruise. Cruise cannot cater to everyone. There will be good and bad experience on all cruise. But Good should Triumph over Bad. Embarkation - was a nightmare. Terminal was packed as the returning cruise arrived very late. At 11 am, passenger were still disembarking. Many people were lined up for check in. All of a sudden they shut down check in without saying a words. There were no announcement on what was going on, until some passenger started asking question. Since then there were frequent announcement. Due to space and fire hazard, the terminal cannot accommodate more passenger and had some type of coast guard drill. They kept suggesting that passenger should leave the terminal and come back in at 2:30 pm. Many passenger eventually left the terminal. I won't explain in detail since the other reviewer KaKelley was right on. The food was terrible. Not much variety and very dry compare to other cruises line which has many variety. One example: everyday they have one type of baked chicken. It looks similar except they change the name. There were about 3 or 4 days where we had same BBQ chicken. I am sure the chef could come up with a different variety. Music was very loud in the dining room and service is very slow. This was the first of all our cruise where we actually miss dinning room dinner and ate at buffet instead. Entertainment was below par. Majority of the cruise staff here are Filipino. I have nothing against them. They are very good people. Cruise director and his staff is all Filipino. Some of them really need some more coaching. Since they play an important part in entertaining all passenger. Also this was the only cruise where they have some show that have extra charges. Bermuda was very nice. Very easy getting off and on the ship. Internet package is very expensive Norwegian 250 minutes (very slow speed) cost $125. Royal Caribbean 1 day package is about $30 Unlimited Alcohol package on Norwegian is about USD$100 while Royal Caribbean is around USD $70 with more discount promotion. To summarized, our family did not enjoy the cruise. In fact we will be cancelling our next year booking with NCL and would look for other cruise line. It is unfortunate that we fell this way since this was our worst cruise. I hope NCL would seriously look at their food variety and improve on quality. This was also our first cruise where we did not give additional tips. Usually we gave additional tips to some waiter or room attendant. It seems like this NCL has a lot more extra charges than other cruise line and it gets confused on what is included. Please take my review with a grain of salt. I am only expressing my own personal experience. This review is not on behalf of other passenger. We have more fun cruising with Carnival, Royal Caribbean, Princess and Celebrity. We will not be cruising with NCL again. Read Less
Sail Date: October 2018
I've been on over 13 cruises with Royal Caribbean, Carnival, Celebrity and Princess so far. This is the first time we sailed with Norwegian, but I am sorry to say that this cruise experience was the worst one ever. What a waste of our 10th ... Read More
I've been on over 13 cruises with Royal Caribbean, Carnival, Celebrity and Princess so far. This is the first time we sailed with Norwegian, but I am sorry to say that this cruise experience was the worst one ever. What a waste of our 10th wedding anniversary trip! Embarkation and disembarkation - the previous ship came back 3 hours late and it delayed the checked in process on us. With no announcement and explanation, the check-in counters were closed suddenly. We were supposed to check in at 11:30am, but we ended up sitting on the floor like refugees with no foods, no water till almost 3:00pm. Some staffs in the cruise terminal were kind of rude to us. For disembarkation, it's ridiculous that we've been asked to have color tags on our luggage, but there is no tag available at customer service desk when we went there. Ship - The ship design is good, but the only theater is way too small. We have pre-booked shows, but we couldn't get in and find seats. The celling of restaurants and rooms are too low, it makes people feel so clouded. There are only two swimming pools on this ship. The kids pool is 1.5-1.7M deep, which is too ridiculous and danger for kids to enjoy the pool. Most of times the water slides and pools are closed for maintenance or some unknown reasons. Cabin - rooms is kind of small compare with Royal Caribbean same type of room. The two pull-down beds are kind of inconvenience for us to get on/off the bed. My husband even hatted his head few time on the bed frames. Also, too much stuffs in the mini fridge and we can't put milk or other stuffs for my son. The shelves inside the closet are not really accessible to put our clothes. TV is too small and so limited channel selections. Same show repeated few times a day. When the closet door is open, half of the TV is covered. Dining - foods quality in buffet and dining restaurants are terrible. most of meats are too hard and dry. There are really less variety everyday. Even pizza are dry. We are normally exciting to have dinner in the dining room, but this time we are so disappointed and even skipped half of the dinners during our trip. The median rare steak tasted almost like beef jerk. Hardly any meals are good in the dining restaurants. The only good one that we had good dinner was in O'Sheehan, with the service from Emmanuel Malinga. He is really good to explain the menu and make sure we enjoyed the foods there. Also, 30% of the cups in the Garden Café are dirty. Some still with foods, lip inks and coffee marks in the cups. Entertainment and activities - Out of 4 water slides, 3 of them are closed for maintenance during our trip. There were no water in kids splash zoon. We were trying to exchange clean towels, and there were no clean towels available for the whole afternoon. Shows on the ship are not attracted at all, so boring and feels like only the host and performers enjoyed themselves well. Halloween trick or treat activity for kids was so unorganized with no clear direction, nor fun at all. Rowen from dining restaurants is the only good entertainer and made us smile all the time when we saw him. Service - lots of waiters and waitresses in Garden Café are not working hard as other cruise lines. They don't clean tables faster enough to let the next group of people to eat. We saw dirty dishes on the tables all over. Part of the celling cables behind our table fell down one night when we were having snacks in Garden Café. Someone finally came to check 10 minutes later. On the way sailing back to New York, the ship was shaky for over 24 hours that made my parents, husband, my son and myself all sick and vomiting in the room till the ship finally arrived in New York. The ship left Bermuda 2 hours late and it was trying to speeding up to make it back to New York. I would say the sailing time management is really bad. Because of the sickness, we wasted two days in the room doing nothing during our trip. Overall, it was a terrible cruise experience for all of us. We even decided to cancel the another trip we've booked with Norwegian next year. I don't think any of our family members, nor myself will choose to sail with Norwegian in the future. Read Less
Sail Date: October 2018
My friend took me on my 1st cruise, we left NYC late we sailed from 6pm Sunday until 12pm Wednesday where we sat in ocean because there were 2 ships in port so we docked late on Wednesday had no time in Bermuda that day. Spent Thursday in ... Read More
My friend took me on my 1st cruise, we left NYC late we sailed from 6pm Sunday until 12pm Wednesday where we sat in ocean because there were 2 ships in port so we docked late on Wednesday had no time in Bermuda that day. Spent Thursday in Bermuda & Friday afternoon, we left a little late on Friday sailed full speed through a terrible storm all day Saturday people were sick everywhere, outside decks were all closed it was so bad. The smoking situation was absolutely ridiculous. On Saturday you could smoke in casino or small box room near cigar bar it was disgusting, I understand people find it a disgusting habit, but everyone has there rights & addictions. The food was very boring at all places. My friend has gluten allergies & it was a pain for her to get the food she wanted due to language barriers, she asked an Asian girl for a toasted English muffin & got 2 pcs of gluten free toast & 2 blueberry muffins. Not great for 1st time cruiser kind of turned me off. We also didn’t find the bartenders to be very friendly inside except for bar across from casino. The bartenders outside were great, especially on 17 & 18. Read Less
Sail Date: October 2018
Overall fantastic. The stateroom was spacious and clean. Great balcony view. Housekeeping was always efficient and very accommodating. Food great in all the restaurants and buffet. Friendly, attentive staff. Very knowledgeable about ... Read More
Overall fantastic. The stateroom was spacious and clean. Great balcony view. Housekeeping was always efficient and very accommodating. Food great in all the restaurants and buffet. Friendly, attentive staff. Very knowledgeable about gluten allergy and precautions needed to ensure safe dining. We at at Moderno, Bayamo, Cagney's, Teppanyaki, Le Bistro, O'Sheehans, Food Republic, Tappas Bar, Manhatten Room, Taste and Savor, as well as the Garden Cafe. Had drinks in most of the bars and lounges. The various activities in the atrium we're fun and we'll attended. Our bartendrs at the Mojito tasting we're knowledgeable and entertaining. Choir of Men show was phenomenal. We loved that so much we saw it twice. Our only disappointment was the Brat Pack show. It was raunchy and offensive and we had to leave. Sadly, good talent wasted with disgusting material. The 80s movies and songs could have been crafted into an entertaining show without people stripping disn to their underwear and making crude references to religions. Read Less
Sail Date: October 2018
Went on this cruise with a friend and found it to be a better cruise than some others I had been on. Entertainment - especially "Choir of Men" was fantastic. Food available in quiet settings which was a good alternative to ... Read More
Went on this cruise with a friend and found it to be a better cruise than some others I had been on. Entertainment - especially "Choir of Men" was fantastic. Food available in quiet settings which was a good alternative to waiting in line. Pedicure was good but sales pitch for weight loss product throughout pedicure was horrible experience. (Found out later I could have requested she didn't do that, but shoudn't have to ask). Cabin very spacious and Casino had great lively staff. Stay in Bermuda was cut short, but wasn't much we missed out on except possibly a day trip to Hamilton. Went on RUM cruise and had a blast - beautiful sunset, delicious rum! Highly recommend that as a side trip. Did a "Cruise Critic" tour of rooms and LOVED the Haven suites! Definitely recommend the Haven for those who can swing them! Our family ocean view room was more than ample though! This vessel much larger than last Norwegian vessel which tells you how long it's been since I went on Norwegian! Read Less
Sail Date: October 2018
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated ... Read More
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated the event. Many of the officers came to introduce themselves, and handed out their business cards to be used in the event you needed assistance.After we went on a well organized room crawl, some of us got together and had a slot pull in the casino. We had so much fun that we had 2 more more slot pulls during the cruise. Although we did not win a big jackpot, the casino was very supportive and gave us a couple of bottles of champagne to use for prizes. I met some really nice people! In my opinion I think that Ravi was the best bartender on the ship. You can find him in the Brewhouse. If you’re really lucky, JR will be playing a piano that night. Don’t miss the Brat Pack or Choir of Man. Such fabulous shows! Read Less
Sail Date: October 2018
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours ... Read More
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours due to weather conditions. Stayed in the port of Bermuda for two and a half days .The glass bottom boat tour was fun and very informative. Also included a free drink which was very nice. There was always something to do on the ship during at sea days. Room service foods also very good . The casino was a very nice size and had a good variety of slots and table games. Also the slot attendants very helpful. I also liked the jade players club where you can earn rewards. Guess services also very helpful. Overall the Norwegian escape is a excellent trip and i can't wait sail with Norwegian cruise line again. Read Less
Sail Date: October 2018
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room ... Read More
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room is spotless every day. That is unforgettable for me. The food and services were out of this world. Ms. Mary Grace Siping will go around every morning during breakfast with smile and "Hello" to costumers. Participated and enjoyed the dancing class on deck 6, the music, Deal or no deal. To top it up for me was the Unlimited drinks and specialty food. I added 5 pound getting of the boat after 7 days full of fun. The pictures on my Facebook wall has attracted many comments and likes. My friend loves the picture and already planning another with my friends vacation next year. I am using this opportunity to thank all the 'CREW MEMBERS. You are a great team. Gracias!!!!!!!! Read Less
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