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1 Helpful Vote
Sail Date: October 2018
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe ... Read More
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe them. There is no Perfect cruise. Cruise cannot cater to everyone. There will be good and bad experience on all cruise. But Good should Triumph over Bad. Embarkation - was a nightmare. Terminal was packed as the returning cruise arrived very late. At 11 am, passenger were still disembarking. Many people were lined up for check in. All of a sudden they shut down check in without saying a words. There were no announcement on what was going on, until some passenger started asking question. Since then there were frequent announcement. Due to space and fire hazard, the terminal cannot accommodate more passenger and had some type of coast guard drill. They kept suggesting that passenger should leave the terminal and come back in at 2:30 pm. Many passenger eventually left the terminal. I won't explain in detail since the other reviewer KaKelley was right on. The food was terrible. Not much variety and very dry compare to other cruises line which has many variety. One example: everyday they have one type of baked chicken. It looks similar except they change the name. There were about 3 or 4 days where we had same BBQ chicken. I am sure the chef could come up with a different variety. Music was very loud in the dining room and service is very slow. This was the first of all our cruise where we actually miss dinning room dinner and ate at buffet instead. Entertainment was below par. Majority of the cruise staff here are Filipino. I have nothing against them. They are very good people. Cruise director and his staff is all Filipino. Some of them really need some more coaching. Since they play an important part in entertaining all passenger. Also this was the only cruise where they have some show that have extra charges. Bermuda was very nice. Very easy getting off and on the ship. Internet package is very expensive Norwegian 250 minutes (very slow speed) cost $125. Royal Caribbean 1 day package is about $30 Unlimited Alcohol package on Norwegian is about USD$100 while Royal Caribbean is around USD $70 with more discount promotion. To summarized, our family did not enjoy the cruise. In fact we will be cancelling our next year booking with NCL and would look for other cruise line. It is unfortunate that we fell this way since this was our worst cruise. I hope NCL would seriously look at their food variety and improve on quality. This was also our first cruise where we did not give additional tips. Usually we gave additional tips to some waiter or room attendant. It seems like this NCL has a lot more extra charges than other cruise line and it gets confused on what is included. Please take my review with a grain of salt. I am only expressing my own personal experience. This review is not on behalf of other passenger. We have more fun cruising with Carnival, Royal Caribbean, Princess and Celebrity. We will not be cruising with NCL again. Read Less
Sail Date: October 2018
Overall fantastic. The stateroom was spacious and clean. Great balcony view. Housekeeping was always efficient and very accommodating. Food great in all the restaurants and buffet. Friendly, attentive staff. Very knowledgeable about ... Read More
Overall fantastic. The stateroom was spacious and clean. Great balcony view. Housekeeping was always efficient and very accommodating. Food great in all the restaurants and buffet. Friendly, attentive staff. Very knowledgeable about gluten allergy and precautions needed to ensure safe dining. We at at Moderno, Bayamo, Cagney's, Teppanyaki, Le Bistro, O'Sheehans, Food Republic, Tappas Bar, Manhatten Room, Taste and Savor, as well as the Garden Cafe. Had drinks in most of the bars and lounges. The various activities in the atrium we're fun and we'll attended. Our bartendrs at the Mojito tasting we're knowledgeable and entertaining. Choir of Men show was phenomenal. We loved that so much we saw it twice. Our only disappointment was the Brat Pack show. It was raunchy and offensive and we had to leave. Sadly, good talent wasted with disgusting material. The 80s movies and songs could have been crafted into an entertaining show without people stripping disn to their underwear and making crude references to religions. Read Less
Sail Date: October 2018
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated ... Read More
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated the event. Many of the officers came to introduce themselves, and handed out their business cards to be used in the event you needed assistance.After we went on a well organized room crawl, some of us got together and had a slot pull in the casino. We had so much fun that we had 2 more more slot pulls during the cruise. Although we did not win a big jackpot, the casino was very supportive and gave us a couple of bottles of champagne to use for prizes. I met some really nice people! In my opinion I think that Ravi was the best bartender on the ship. You can find him in the Brewhouse. If you’re really lucky, JR will be playing a piano that night. Don’t miss the Brat Pack or Choir of Man. Such fabulous shows! Read Less
Sail Date: October 2018
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours ... Read More
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours due to weather conditions. Stayed in the port of Bermuda for two and a half days .The glass bottom boat tour was fun and very informative. Also included a free drink which was very nice. There was always something to do on the ship during at sea days. Room service foods also very good . The casino was a very nice size and had a good variety of slots and table games. Also the slot attendants very helpful. I also liked the jade players club where you can earn rewards. Guess services also very helpful. Overall the Norwegian escape is a excellent trip and i can't wait sail with Norwegian cruise line again. Read Less
Sail Date: October 2018
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room ... Read More
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room is spotless every day. That is unforgettable for me. The food and services were out of this world. Ms. Mary Grace Siping will go around every morning during breakfast with smile and "Hello" to costumers. Participated and enjoyed the dancing class on deck 6, the music, Deal or no deal. To top it up for me was the Unlimited drinks and specialty food. I added 5 pound getting of the boat after 7 days full of fun. The pictures on my Facebook wall has attracted many comments and likes. My friend loves the picture and already planning another with my friends vacation next year. I am using this opportunity to thank all the 'CREW MEMBERS. You are a great team. Gracias!!!!!!!! Read Less
Sail Date: October 2018
We were finally talked into taking a cruise when my sister and brother-in-law invited us along. I've traveled extensively but had never taken a cruise. I must say that I've never been more thoroughly impressed with an overall vacation ... Read More
We were finally talked into taking a cruise when my sister and brother-in-law invited us along. I've traveled extensively but had never taken a cruise. I must say that I've never been more thoroughly impressed with an overall vacation experience than I was with our NCL cruise. Everything on the ship was immaculate, and there wasn't a place on board that didn't feel modern and fresh. From the overall cleanliness of the cabin, to the pool deck, to the selection of restaurants, there wasn't a single complaint. We tried Cagney's, La Cucina, the Japanese restaurant, the French bistro, and the Bayamo seafood restaurant. Each one was great. (Okay, Bayamo didn't seem to be quite as satisfying as the others, but I'm not sure if it was because it was later in the week or if we were overloaded from our previous experiences.) The bottom line is that we've never experienced better overall quality, even at a resort, than what we experienced on our NCL cruise. It's true that the cabin was cozy, but the bed was comfortable and the shower was perfectly functional. We had a balcony, and that made it great for having morning coffee in private. The "standard" dining options were also outstanding. We had dinner at the Manhattan Room and had breakfast or lunch at the Garden Cafe almost every day. For a buffet, I've never seen a better selection of fresh foods and made-to-order options. As a final note, I expected that the ship would feel crowded. After all, there a lot of people on board. I was very pleasantly surprised to find that there were always lounges, bars, or deck areas that offered adequate privacy and space. Even when waiting for shows, there may have been lines, but they were always managed well. Overall, I'm extremely pleased with my cruise experience, and I can't wait to go again. Read Less
Sail Date: October 2018
My wife and I have taken over 20 cruises, with 6 times on the NCL Breakaway and 3 times on the NCL Gem. And this was our second time on the NCL Escape so we knew what the facilities and service should be. We were not disappointed. First ... Read More
My wife and I have taken over 20 cruises, with 6 times on the NCL Breakaway and 3 times on the NCL Gem. And this was our second time on the NCL Escape so we knew what the facilities and service should be. We were not disappointed. First let me explain that my wife is a travel agent and was on this cruise as a training exercise offered by NCL to learn of the new offerings coming in the future (ships, locations, prices). This gave her a great price but left us without extra perks and room choice. We bought into the additional dining plan because I just couldn't imagine being so close to Moderno and not sitting in (we booked it twice). We also tried Teppanyaki for the first time and were both impressed with the amount and quality of the food. Taste and Savor and O'Sheehan's were exactly as expected from previous sittings. Let me also say this, I give you 3 strikes and then you are out. Several years ago the Manhattan Room struck out and is off my list. The training seminar had scheduled a group dinner for the last night in the Manhattan Room so I went along with the program not expecting much. Some people may expect that a group like this would get special attention, 30 + travel agents with the local district manager in charge, no so. They had a full room of people to take care of not just us but that's right. We were jammed in a little too tight at the tables and some services were skipped. The dinner was scheduled early when there is a lot of noise, kids & babies you know. The 3 main dining rooms offer the exact same menu from the same kitchen so I usually prefer to use Taste or Savor. And we had a great time at the Halloween Party & costume competition. Some advice for all: there are times you may be approached by the staff to resolve a problem with your actions, be sure not to argue or become belligerent just listen and respond appropriately. There was a group of 5 people put-off the ship in Bermuda, no refund, no further travel plans, on their own. Not for breaking the "no-smoking on the balcony safety rule" but for creating an issue with the staff I love to cruise, I go to "PARTY", I research the trip before booking, I use a travel agent (she told me I had to), and I tip with cash. I am booked on the NCL Gem in March and I can't wait. Read Less
Sail Date: October 2018
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary ... Read More
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary dinner at the Haven restaurant, the wait staff were outstanding, they helped me surprise my wife when I gave her a ring. They came out with a cake and a martini glass filled with m@ms to hide the ring and sang let me call you sweetheart. I was happy to say that my wife was surprised and was in tears. This was our 3rd cruise with ncl , And everytime it just gets better and better. We will most definitely be back agin. And will be in the haven agin. Also a very special shout out to Patrick,Chis,and Jackie for always helping with all of questions Read Less
Sail Date: October 2018
Chose this cruise to go to Canada. What happened to all the Priority Services???? The problems began with embarkation. Twice sent to the wrong line.. This was a casino sponsored trip which is suppose to get priority. I also have ... Read More
Chose this cruise to go to Canada. What happened to all the Priority Services???? The problems began with embarkation. Twice sent to the wrong line.. This was a casino sponsored trip which is suppose to get priority. I also have platinum status. I do not think the staff really looked at my ticket. They just shuffled me along. Did too much stand up waiting to get on this ship. There was no priority customer service - was told there is only one line. No priority embarkation when carrying suitcases and leaving ship early. It is a good thing I went down early. Have booked 5 cruises for next year. NONE ON NORWEGIAN. Was in a balcony room, 11852 ,with very little room between the bed and the 1 small closet. Had to step around the bed to get to the balcony side of the room. If I had paid the full price for this room over $3000. I would have been even more angry. The food was good and the steward for my room, I believe his name was Eugene, helped me keep it in great shape. The best thing about this ship was a show called After Midnight., Read Less
Sail Date: October 2018
Ive sailed with NCL 6 times, and I was somewhat disappointed in this cruise. The food was really lacking in taste and temperature in the specialty restaurants, buffet and O'Sheehans. Main dining rooms were good with the exception of the ... Read More
Ive sailed with NCL 6 times, and I was somewhat disappointed in this cruise. The food was really lacking in taste and temperature in the specialty restaurants, buffet and O'Sheehans. Main dining rooms were good with the exception of the uncomfortable chairs in Taste and Saver. The Choir of Man MEAL was down right awful and am disappointed I attended. The vegetables were not even cooked. Beef was terrible and so was dessert. The show however, was pretty good. Service was top notch throughout the cruise but it does not reverse or outweigh the negatives. The magic show in the theater was ok, I have seen better and worse fly on entertainment on NCL. The magic show was ok in the Supper Club, the meal was great however. La Cucina was nice even though I do prefer the old menu from a few week ago. Margaritaville, while great was costly for lunch. Smoking next to the pool on the top deck, not behind a barrier was uncalled for. I couldn't even walk past there or use the jogging track. What I was most disappointed in however was the maintenance of the ship. For being 3 years old, it did not hold up well at all. Menus covered in pen marks, lounge chairs falling apart, flooring worn out and cut up on the stairs (starboard side, near an upper deck) really took away from the experience. I was on the Getaway in September and that ship has faired far better. Like I said, overall the cruise was good but I'm glad this was my 4th NCL cruise of the year- this cruise would have left a lot to be desired. I will be back but I hope the quality of food improves and ships are maintained a little bit better. Read Less
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