1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews
Cruise Ratings
1,542
1,025
675
508
333
Sail Date: April 2019
The Ship alone was great. It just came out of drydock and it was almost like a new ship. The crew were also very kind. The dining room was our issue. Our wait staff on our first night needed some training again. All of our foos was ... Read More
The Ship alone was great. It just came out of drydock and it was almost like a new ship. The crew were also very kind. The dining room was our issue. Our wait staff on our first night needed some training again. All of our foos was not correct and he seemed not to care. The food also did not taste good either. I did not expect a lot because it was a 3 day cruise but it should have been better. Our room was always clean and neet. When we got off the ship at the end we did a facial recognition system for immigration and it was a lot faster and easier. We carried our bags off and was off the ship by 8am. Over all we had fun. We do not drink much so the drink package for us was water and coffee This shop is really not for kids. Read Less
Sail Date: April 2019
My husband and i have cruised 7 times, including this cruise, with 3 of those on the norwegian gem and 1 time on the breakaway. We really love norwegian for the freestyle cruising and i feel like we get the most out of our money with them. ... Read More
My husband and i have cruised 7 times, including this cruise, with 3 of those on the norwegian gem and 1 time on the breakaway. We really love norwegian for the freestyle cruising and i feel like we get the most out of our money with them. The escape was the biggest ship we’ve been on and it was really nice. However, it might be because its so large that getting on and off took forever at both departure and the ports of call. We were also traveling with our toddler and spent prob 10+ hours during our cruise waiting to get on and off the ship while anxiously trying to keep him from having a meltdown on the ship- not fun. Embarkation was truly horrendous. There was some kind of issue and they made us wait in line for close to 2 hours. My son was screaming the whole time while we tried everything to quiet him and by the time we were getting on the ship i was close to tears. They do have a nursery with drop off available for babies up to 3, and the nursery attendants were really good with kids but if your kids cry for more than 10 mins (which is likely when theyre left with strangers), they buzz you on a beeper to come pick them up. Our son did well the first 2 times and the last 3 times we did a drop off to have dinner we got called back 10 mins later. Not their fault of course and im glad they told me instead of just letting him cry, and again, they were absolute sweethearts, but next time we will prob be bringing family to help watch our kids. The playroom for babies is only available for 2 hours a day on sea days, plus two 30 minute hosted activities where parents joined, so the other 10+ hours a day were spent either in our stateroom or chasing after our toddler while he ran around bumping into people. Oh and there were NO cartoon channels in the room. It was only one channel with tv shows that played randomly. Most other cruises weve been on had the food network, cartoons, hgtv, etc. We paid extra for a family mini suite which had a bath tub and that def helped a lot. But It felt like there was no where for us to go most of the days at sea but the arcade where we ended up spending $400 keeping our 22 mo old entertained. The best time we had was when we stopped at disney. This trip made me reconsider cruising with young kids. I think next time i might just go straight to disney and stay at a resprt or try a disney cruise, which might be more family friendly. Also we chose free wifi as one of our free promotional optio s but it never worked for us and i was too exhausted to figure out what was wrong. Outside of those annoyances, it was overall still a pleasant cruise. One of the times our son did okay at the daycare we were able to enjoy a nice dinner at moderno, one of their nicer restaurants. And norwegian ships are really beautiful and spacious. It wouldve been 100 times more pleasant traveling without a kid and a lot of the gripes i had would be nonexistent. Read Less
Sail Date: April 2019
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). ... Read More
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). Food was wonderful, private island was fun. Pool was too small and too crowded. There were actually 2 pools, one was designated for adults only and the child friendly pool was full of 4 and 5 year olds--no fun for my 14 year old. Good news is the water slides were fun and he LOVED the basketball court!! There was more than enough activities on board (we did not partake in some) and the shows were fantastic!!! My son loved the comedians--and most were family friendly! My biggest complaint is the awful dirty ashtray smell from the casino. It was gross and unavoidable. Not sure why they still allow smoking on board, kind of nerve wracking since we were in the middle of the ocean and God forbid there was a fire. We are excited for cruise # 2 next year! Beautiful ship!! Read Less
1 Helpful Vote
Sail Date: March 2019
I branched out from Royal to give Norwegian a try. I have cruised the last four with Royal and to say it bluntly I will never book with Norwegian. I am not a hard person to please in all reality just want to be able to relax and enjoy my ... Read More
I branched out from Royal to give Norwegian a try. I have cruised the last four with Royal and to say it bluntly I will never book with Norwegian. I am not a hard person to please in all reality just want to be able to relax and enjoy my vacation . This was anything but relaxing in fact this was a boring vacation and I could not wait to get off this ship. The positives I will say were our room steward and the embarkation process. The rest will not be put into the positive category. The beds were hard as a piece of plywood even with the "egg crate" on top. My four year old who can sleep pretty much anywhere said she did not get a "good sleep" and her body hurt. The bathroom was okay on the smaller side but it worked for a shower and a toilet. The balcony was very nice although we smelt cigarettes and pot being smoked almost every night. Which to each their own but I don't want my child smelling it. Maybe they needed it to fall asleep on those beds. We ventured out down to the main dining room after we got on the ship and the service was very good that time but after that the service went downhill with a few blips of good service here and there and some very nice waiters/waitresses that we left "hero" cards for because they deserved to be recognized. Things were often forgotten and took another 15-20 minutes to get and the meal was almost over by the time it came if it ever came, We asked for coffee with dessert each lunch and dinner and two out of three times we either never got it or had to ask a second a third time. The food was great the first few days then seemed to be "okay" and luke warm. The pools were nothing to be impressed with the main pool was small and the kids area was cramped . There was a waterside for the kids which was a nice amenity for the smaller children. My four year old daughter participated in the Splash Academy for kids she loved it for the first couple days then she didn't want to go anymore. That was probably more because she got to swim in the pool and thought she was going to be missing out if she was there and not with my sister-in-law and I. Speaking of my sister in law this was her 40th birthday gift and her first ever cruise I am sorry to say that she was not even impressed and as a first cruise you should always be excited and loving every minute of it. The boat itself was very noisy with the shuttering of the motors and rough waters (which I know is not the cruise lines fault) We could not go to Great Stirrup Cay which was a HUGE disappointment for us so instead of having the beach day where there are chairs and beaches they went straight to the Bahamas port. Our day out at the beach was about $120.00 between chair rental and taxi's. Which we probably would not have done if we did GSC. I had a hard time finding thinks for my daughter to do unless she was in the kids club or the pool or in the overpriced arcade.So we basically wandered around the shops and the atrium area and in our room. The TV channels were less then desired too the Guy Harvey Channel is great but it was all repeats after awhile. The favorite channels and movie channels had such long breaks between shows it was unreal to believe. Disembarkation was an ABSOULTE Nightmare.. no sense of order to anything .. People were ripping there color tags off and getting back in line and sneaking though while we waited our turns for the color tags we went and got the night before as we were instructed to. I guess to some it doesn't matter that there was a process to this. There were 5 customs agents open which didnt help matters for 4000 people trying to get off a ship. I wish this was a better experience I like having options when going out of NY / NJ area ports. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose the NCL Escape for our 46th cruise on March 31st. We were overdue for a getaway. It had been over 13 months since our last cruise. We usually do 2-4 per year but family issues have interfered with vacation time. We enjoyed our ... Read More
We chose the NCL Escape for our 46th cruise on March 31st. We were overdue for a getaway. It had been over 13 months since our last cruise. We usually do 2-4 per year but family issues have interfered with vacation time. We enjoyed our time on the Escape, however RCCL remains our preferred line largely due to their loyalty program which does a very good job at rewarding past passengers far better than the loyalty programs on other lines, even with similar status. Embarkation This could not have been better or faster. As platinum members, we had a dedicated queue and we were first in that line. The agent was quick and courteous. We had all of our documents in order (that helps immensely, of course) and we were told that boarding had already begun even though it was barely past 11 am. Parking the car to being on the ship was less than 20 minutes! Insane. Vibe Beach Club We rarely have been able to get passes to the Vibe Beach Club. They are always sold out. We have been on the Breakaway 5 times and the Getaway once and have only been to the Beach Club once. We were thrilled to get a pass this time, even at $209/pp. However, in the final analysis, it probably wasn’t worth it because the first and the last days we were still too far north for the weather to be warm enough to really use it to its fullest. Fortunately, the casino proved generous enough to pay for the entire cost of the Beach Club for the week! Specialty Dining Package We bought a 3-night Specialty Dining Package, which is very typical for us. In all of the nights that we have cruised on NCL, we have dined in the MDR less than 5 times for dinner. The Specialty Restaurants are definitely our speed. As platinum members, we get 2 additional dinners as well. We had one dinner ashore and one dinner at the supper club (more on that later) so there was no time for the MDR once again. Moderno was good, La Cucina was very good, as was Le Bistro and Teppanyaki. Cagney’s, well, I think its over-rated. We did not go to Ocean Blue this time around. This is the first time that we passed on it. We are New Englanders so there is no reason to over-pay for seafood that I am sure is no better than what we get for half the price anywhere here. Even with the dining plan, they upcharge everything on the menu at Ocean Blue! The 2 best restaurants are the two newest ones. Pincho’s Tapas Bar and Food Republic. We went to the latter twice and had insanely good food at both places. Both places are a’la carte pricing and lunch can easily run over $40-$50. Service at the Specialty restaurants was ok, but not top notch. At Le Bistro, for example, our entrees took a long time to arrive, while a neighboring table got their food before us. We eventually told the server that we had to rush dessert and skip coffee in order to catch the show. That should happen. Free Dining The Garden Café on Deck 16 lacked variety for lunch. At breakfast, all of the staples were there and we never went up there for dinner (they advertised some interesting feasts, however, such as seafood night, grill night, etc), but at lunch, there never seemed to be a featured item. O’Sheehan’s has the same 4-5 items daily, thankfully there was Pincho’s Tapas Bar and Food Republic but most of you will not want to pay for them. We did 3 lunches with them, one with O’Sheehan’s, one with Margaritaville one ashore and one at the Garden Café. On the Breakaway and the Getaway, there is the Speigel Tent and the Magic Castle, but on the Escape there is the Supper Club, which is half a for-fee dining venue and half free dining. It took us a few days to figure it out. They have a number of shows there at 6pm and 8pm along with a free (fixed menu) meal. The meal is nothing to write home about (but certainly something to write Cruise Critic about!), a simple salad, meat/vegetable dish, dessert. Period. It’s not bad. I guess that NCL certainly gets to control their food cost/consumption here. If your were to rate 1-2-3-4 the Specialty Dining, MDR, Garden Cafe and Supper Club, the latter is unquestionably last. Specialty Dining must be (and better be) the best (#1), The Main Dining Room should be #2 because you are getting served and if you don’t like something the manager will make it right and/or give you something else. The Garden Café must be the #3 because of the sheer volume of food. Even if it isn’t that good at least you have plenty. Then surely the Supper Club is the poorest choice. We didn’t hate our meal. It’s just that there wasn’t much (but enough for us) and it was ok (luckily I like beef). Oddly enough, it seems to compete with the Specialty Dining Packages. We have, in the past, bought 7-night dining packages (before being platinum members). If we had done that, we would have missed out on the show at the Supper club that we did see which was excellent. I wonder how good the shows that we missed were? If we had seen those shows, we would have had to forfeit one or more of our Specialty Dining vouchers for the sake of a show and a mediocre meal. Breakfast in the dining room was our choice about half the time. I like that NCL has a choice of 3 specialty breakfast items. They seem to have discovered that breakfast goes beyond “2 on a raft and a cup of joe”. One of the items was Waffles, Bacon, Poached eggs and Hollandaise. The choices change a bit and they are a bit imaginative but they aren’t quite as tasty as they sound. Entertainment The show that we saw at the Supper Club was Flashback Four and it was excellent! Also outstanding; Choir of Men in the theater. We saw that twice! A+! We skipped out of After Midnight. We were not entertained. You might be though. There were many comedy shows but we only saw one of them. The shows at the theater and the Supper Club mostly require a reservation, which further complicates things. Sometimes, you just aren’t ready to make plans like this while on vacation. However, it appeared that we were going to miss After Midnight and Flashback Four because they were both over-booked as far as the Box Office showed. However, we got into both shows easily on standby. Easily. NCL Smartphone App So, NCL finally has a Smartphone App, similar to RCCL’s App. Their previous one has been a joke, especially when compared to RCCL’s. Big problem though. It doesn’t work. You can’t view items that you booked on your phone or on your stateroom TV. Everyone had this problem. I can’t be sure if it was broken just this week or if it isn’t ready for prime time. Basically, it’s still useless. Too bad. Excursions We only did a bus transportation to Epcot Center. Our plan was to go to the World Showcase and have an early dinner/late lunch in Italy and that is exactly what we did. We have done this type of thing before. You certainly don’t get a lot of time at any park. If you were with a little kid, it probably would not be very satisfying, but for us, it’s a nice diversion from ship life for a day. The organization for excursions on the vessel was outstanding. The meeting place was in the Manhattan Room. Tours were called promptly. No hustle and bustle. Very organized. All told, it was an expensive day. Bus, park entrance, dinner in Italy, but we knew what we were getting into. It’s been said before, and it is true. NCL does have a lot of add-on costs that sharply raise the price of a cruise. True, they are optional, but if you want to eat well and you want to avoid basic cheap hotel food, it will cost you. Drinks are expensive. We booked the Escape because we had one last CruiseNext certificate. The cruise did not disappoint. However, this is our 46th cruise and our Diamond level with RCCL gives us far more perks than Platinum with NCL does. With that in mind, we will continue to favor RCCL. Read Less
Sail Date: March 2019
I didn’t choose this cruise it chose us. Based on my availability and the itinerary and we wanted to give NCL another go, the Escape was our only option. The specialty dining was Disappointing to amazing. LaCucina was terribly ... Read More
I didn’t choose this cruise it chose us. Based on my availability and the itinerary and we wanted to give NCL another go, the Escape was our only option. The specialty dining was Disappointing to amazing. LaCucina was terribly disappointing from the waiter to the food selection the temp of the food to taste. Wouldn’t recommend and won’t eat their again, was a waste of a specialty dinning. Bayamo was better with a good menu a knowledgeable staff and great tasting food. Would recommend and would choose it again. Cagneys.....excellent from the second you walk in, great menu, knowledgeable staff with good recommendations, food was hot, delicious and left full! HIGHLY RECOMMEND THE HAVEN.....our concierge (Adrian) was by far the best that the NCL team has to offer. 19 years with NCL and it shows. Was super knowledgeable about everything and I mean everything from the ship, to the shops, to the entertainment, to excursions. He was friendly, fun, social, sweet, helpful, accommodating and got to know our entire party (14 of us) Haven or not. I would choose another NCL cruise to wherever he was concierge simply to cruise with him again. Our Housekeeper (Gina) was my next favorite thing about our cruise. She was a doll, another over the top, go out of her way NCL A+ staff personnel. She couldn’t do enough for our entire party as they all came to our Haven suite often. She was beyond sweet and helpful. Friendly, caring and accommodating. She saw to us like a friend.and I cannot say enough about her. The two of them made the price of the Haven suite otherwise worth the money. The cruise itself nice. Didn’t get to see great stirrup Cay for the second year in a row, beginning to think it’s a non stop on this itinerary. The rest of the cruise, food was good, service was good accommodations were nice entertainment was ok. The magician was terrific. Other than that it was a “good “ cruise. Not terrific, I wouldn’t do it again. Hoping that the staff we got attached to goes to another destination that we like and than we would cruise NCL again. Read Less
Sail Date: March 2019
I chose this cruise because it was an easy ride to New York port. Also it was going to the Bahamas. We had a great time. I don’t know why I see a lot of negative reviews. We had a mini suite with balcony. It was not very big, but ... Read More
I chose this cruise because it was an easy ride to New York port. Also it was going to the Bahamas. We had a great time. I don’t know why I see a lot of negative reviews. We had a mini suite with balcony. It was not very big, but no cabins are. We did not hear any noises from other cabins. The food was very good, but service a bit slow. Being a large ship, it was sometimes crowded in areas but no where to what I expected, so not too bad. Pool is a bit small. We were able to see all the shows we wanted to see without a problem. We sometimes had to wait for an elevator, but we made a game out of it. It is what you make it. Either you go to have fun and do so, or you let little things ruin it. I would do this cruise again. If you want perfection, I don’t know what vacation would fit. Read Less
Sail Date: March 2019
The Escape was fun and easy to maneuver. The staff was very kind. The food was great. I especially enjoyed Moderno Churrasco, all you can eat meat. The garlic steak was my favorite but all was tasty and cooked to perfection. I always ... Read More
The Escape was fun and easy to maneuver. The staff was very kind. The food was great. I especially enjoyed Moderno Churrasco, all you can eat meat. The garlic steak was my favorite but all was tasty and cooked to perfection. I always love the pineapple at the end. Taste and Savor were great places to dine with the family for dinner. We didn’t wait long to get a seat any night. O’Sheehans was a great place to get wings, burgers and fajitas. The buffet was clean and had many food options. Lots of chairs for all on the pool deck. We were able to trade in pool towels often. Drinks were great from the bar. Everyone seemed to love the hot tubs. Fun Minature golf. Kids loved it. They also loved to arcade. The casino was very smoky though. There must have been a lot of smokers on the boat. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise because of the extra "Free at Sea" perks and my friend had been on this cruise two years ago. The entertainment was excellent. We saw "The Choir of Man," a magician, and "Howl At the ... Read More
We chose this cruise because of the extra "Free at Sea" perks and my friend had been on this cruise two years ago. The entertainment was excellent. We saw "The Choir of Man," a magician, and "Howl At the Moon." We also did the Wine Lovers luncheon, which was fantastic and definitely worth the extra fee. We sampled six wines, while dining on a fabulous fancy lunch. Norwegian's Freestyle Dining is perfect! Dine when and where you choose. One of our dinners was in the Supper Club, which required reservations, but was complimentary, and the menu was fixed. The entertainment was very good-. As a part of the speciality dining package (one of the Free at Sea perks), we selected Cagney's Steakhouse, La Cucina, and Teppanyaki, and the food at each was excellent. One dinner was in the Manhattan Room (a main dining room) and was fantastic! Breakfast and lunch were at the main dining rooms Taste, Savor, which were also excellent. Disembarkation was a nightmare! It took about two hours to get off the ship. We selected the last group to leave the ship, thinking that others would be off. BIG MISTAKE! Most the others were still getting off and the line was winding through the Manhattan Room FOREVER! I highly recommend selecting one of the first groups, even if you don't have an early flight! Read Less
Sail Date: March 2019
Great first cruise! Disappointed about service in some standard dining and in Bayamo. Overall good but some polish needed. O'sheahan needs work. Wifi is spotty at best. Cagneys and Le Bistro are top notch. Bayamo is ok, can't ... Read More
Great first cruise! Disappointed about service in some standard dining and in Bayamo. Overall good but some polish needed. O'sheahan needs work. Wifi is spotty at best. Cagneys and Le Bistro are top notch. Bayamo is ok, can't understand why the extra charge. Food not as good as the other specialty restaurants. Teppanyaki was lots of fun, but service was off. Watched chef argue with service staff. He was right, but shouldn't have too. Thermal suite was well worth the cost. Cabin steward, Kindick Mustafa, was spot on. Bartenders were outstanding, had old school standards! Activities were fun. Entertainment was fantastic. Howl at the moon was great, did it twice. Choir of man was the best. Must do! Also, Deal or no deal in the Atrium was a great time, plus might make some money. Our first cruise was awesome, some room for improvement, but nevertheless will consider another cruise in the future. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Email me when prices drop