The handling of the above cruise by NCL and the treatment of the passengers was wholly abysmal.
This was not caused by one or two issues but a series of poor decisions, communication failures, and what can not be explained away by anything but corporate greed.
This all started with the news that the Corona Virus was impacting travel to Southeast Asia. Many airlines and cruise companies were ...
I wanted to do this cruise as it was to celebrate our 5oth wedding anniversay.
We were thinking of cancelling due to the virus in China but were told that there would be no refund. So we went on the cruise. We were not told about the changes until we were in our 2nd day. some were told before. The entertainment was disappointing. The last show was good. The food was ok. Our cabin was good and ...
Itinerary, sadly because of the Coronavirus they changed itinerary before we got on board but did not advise explain why. Was concerned at the outset and wanted to cancel but was advised we would lose our money. 5 ports have been missed, 4 in Vietnam and naturally Hong Kong. Just bobbing along. They also stopped at Cambodia and made us pay an extortionate amount for visa. Worst port I have ...
3 more Vietnamese ports cancelled as docking was refused due to passengers and crew having been on board who had been to Hongkong. Other ships were allowed to dock. A very expensive time at sea with the potential of having been exposed to the novel corona virus. Captain was hiding and left it to guest relations to deal with unhappy customers. NCL refusing to accept responsibility. Have upped offer ...
The itinerary was perfect. The ships crew kept everyone safe from the Corona Virus by spraying every passenger with sanitizer at multiple checkpoints around the ship. At no time did I ever feel unsafe and unprotected from the corona virus.
Was awarded an upgrade from an inside cabin to a mini-suite in the rear of the ship by bidding online prior to departure. The cost was a lot less than I ...
All i can say, is that i am extremely disappointed by this experience.
Firstly, we were provided with the wrong information in regards to visas by the NCL customer service before embarking the ship and forced to pay a hefty amount.
On board the ship there were a number of issues including:
- Food was awful. Every single day the food overcooked, dry, cold, flavourless and tasted like it ...
Always wanted to visit Singapore, Hong Kong and Vietnam. Picked the time of year as it was decent weather and the price was right. Been with Norwegian twice before and although not the best they do seem to give value for money. Boarded, very easily, in Singapore. Got to our balcony cabin, not the biggest but OK. Ship seemed fine. Travelled two days to the port which hosts Bangkok for an overnight ...
Embarkation was OK but so many people there at the same time so not their fault.
We had an outside restricted view cabin but luckily we were in between the lifeboats so view not bad. Cabin smaller than expected & the en suite likewise, it was clean & had enough space for your clothes.
SHIP. Well maintained, lots of lounges & bars & places to sit , pool area very nice.
Entertainment .. The ...
The ports were cool on this trip through Asia, starting in Singapore, going to Bangkok, Cambodia, Vietnam then Hong Kong. But I wasn't crazy about this ship.
I can't think of a single meal I had on the trip that was very good. Not even a desert. The menu began to get pretty predictable and nothing that was repeated was that great, although the service was very nice in the Cafe Pacific.
They ...
Chose the ship due to the itinerary as we have never cruised in Asia before and wanted to visit Thailand and Malaysia and it fitted with our work commitments
This was our 15th cruise and our third with NCl we have also sailed with Royal Caribbean and P and O but have also been on MSc, Carnival and Holland America.
Overall the entertainment is aimed at a more international audience but the ...