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1 Helpful Vote
Sail Date: March 2019
Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had ... Read More
Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had lots of fun ! Loved the Karaoke and made many new friends. Evening entertainment in the Stardust Theatre was a nice way to start the evenings and dancing to the great bands on board was a perfect way to end our evenings. Enjoyed relaxing with a cocktail in the many lounges. Loved the fact that no formal dress code was required. Lots of restaurants to choose from with delicious food. The buffet had a huge variety of food to choose from. Loved the washy washy staff. Took advantage of the spa. Nice treat ! Bar waiters were great. Days at sea were warm and relaxing. Just what we needed. Thoroughly enjoyed our vacation. Would definitely recommend NCL to others. Read Less
10 Helpful Votes
Sail Date: November 2018
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs ... Read More
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs not train (service terrible). for example, the waiter pour coffee for our friends but forget to pour it for us. In the past, our room were service for 3 times a day, on this cruise skip the morning service. We spoke with a lot of guests on this cruise, they also also indicated NCL have cut back on their service. Over all we had a bad experience. we were hoping for some compensation but no offer of compensation were made. No A/C in rm for hrs. No TV for couple days. Staff not trained, poor service. Rm cleaned late afternoon. No Port talks given and little info on ship. Arrive Ports late and cuts. Worst cruise experience! Read Less
12 Helpful Votes
Sail Date: November 2018
From the time we lined up to get on the ship for over 2 hours we knew we were in trouble. Then they took our passports everyone was freaking out not to be returned till end of cruise. We splurged and got a mini suite aft what a waste of ... Read More
From the time we lined up to get on the ship for over 2 hours we knew we were in trouble. Then they took our passports everyone was freaking out not to be returned till end of cruise. We splurged and got a mini suite aft what a waste of money. The bathroom has a bath but its very high and narrow i have bad knees and it was a struggle my husband is 6'6 and he had to bend over to wash his hair. Bed was big very firm no extras at all . Food was fantastic we ate in Cagneys, Teppanyaki and La Bistro all amazing food and staff. Buffet was excellent great selection, lovely out door area at the back to have breakfast. Drinks good get a food and drink package we did. Water very expensive, coffee ok and cheap. We were on 7 days and only had 2 shows they were spectacular but you need that every night. Bingo big rip off costs double the other companies. Nothing ever runs on time and there was very little to do during the day. Staff had there moments and some didn't understand or didnt want to. Will never go near Norwegian again . No gluten free desserts or food only bread in dining room. Specialty restaurants offered g/f options. On this cruise everything was a fair distance no assistance offered from jewel. Read Less
7 Helpful Votes
Sail Date: November 2018
It was a very disappointment. Overpriced liquor, A beer was charged $9 dollars. tasteless food. very poor quality menu, If you like dry fish, they are abundant on the dinner menu, No lobster served. The prime rib was so thin, it looks ... Read More
It was a very disappointment. Overpriced liquor, A beer was charged $9 dollars. tasteless food. very poor quality menu, If you like dry fish, they are abundant on the dinner menu, No lobster served. The prime rib was so thin, it looks like roast beef on a mount of mash potatoes. There is a chinese optional restaurant on the ship. It was the worst chinese food I ever had. Frozen chinese food from the market tasted better. I ordered the Hot and sour soup, which is very easy to make. I tasted it and spit it out. It was that bad. The dumplings were just as bad. The dumplings at Trader Joe taste much better that this. Be aware. We had a balcony room and it was so small that we can not walk around the same time . the public areas were remodeled and decent looking The service on the ship was decent. Servers were nice and polite. Choose a different Cruise line !!! Read Less
4 Helpful Votes
Sail Date: November 2018
1. Food not great although we did enjoy some of the food in Tsar main dining room. 2 Chin Chin chinese not as good than that from our local chinese. 3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 ... Read More
1. Food not great although we did enjoy some of the food in Tsar main dining room. 2 Chin Chin chinese not as good than that from our local chinese. 3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 pm. Captain and crew did not communicate why this was necessary. 4. Many staff seemed unable to provide basic information. Our steward was not contactable when we needed . It may be a lack of appropriate training 5 Cocktails served in plastic cups with little or no garnishes. Ecomy measure? 6 Guest services not a happy lot. Unsmiling, not friendly, officious and at times rude 7 Embarkation was a disaster. Many staff were inexperienced. Disembarkation was however a dream. 8 Some of the shows were good : others not so much. 9 Leisure activities offered did not reallynsuit us It was a poor experince aboard the NorwegianJewel. Read Less
Sail Date: November 2018
In 2017 we sailed on the Norwegian Getaway, in the Haven, and it was terrific. Everything went well. But, this year we chose the Jewel for the itinerary and it was not even in the same league as the Getaway (again, we were in the Haven). ... Read More
In 2017 we sailed on the Norwegian Getaway, in the Haven, and it was terrific. Everything went well. But, this year we chose the Jewel for the itinerary and it was not even in the same league as the Getaway (again, we were in the Haven). Started out trying to get onboard. Should have had "priority" check-in. Took about 6 agents before someone actually knew there was a priority check-in line and where it was. The Jewel had a "mini-Haven" (no restaurant or lounge) but we knew that in advance. Had a special place for breakfast and lunch but not for dinner or a bar. Turned out to be a bigger deal than we thought. The TV rarely worked correctly. Even the ship navigation page had the wrong information on it to include time of day - which was kind of important since we crossed time zones twice. The TV does not have an account status page and that was a real downer. Communications delivered to the cabin were often incorrect or conflicting. It was like the ship staff did not communicate with the hotel staff. The sundry shop was part of the duty free store so you could not get a pack of aspirin when you were in port. But, the worst thing was the internet. We bought the all-you-can-eat package since one of us had to connect with work during the cruise. The internet was so slow the VPN timed out before it could make a connection. Could not get to email because comcast streams videos so they blocked comcast. BUT, we tried to book two future cruises (on a different ship) and they could not do it because their internet was too slow!!! However, the staff was outstanding! Even better than the year prior and I didn't think that was possible. Read Less
5 Helpful Votes
Sail Date: November 2018
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one ... Read More
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one (Phuket) and did our own thing from then on for easily a quarter of the price being asked for by NCL, we were very lucky that another passenger mentioned this to us, Something I would recommend to everybody! Entertainment in the evening on two particular nights was excellent and would have happily paid to see them in the West End but the rest was pretty mediocre. We dined on 3 separate nights in Speciality restaurants being Cagney's, Moderno Churrascaria, & La Cucina. Cagneys was excellent, Moderno was also very good, but would not rate La Cucina (poor menu choice and food was only luke warm and not particularly appetising). The main restaurants were reasonable apart from the food when it reached us was nearly always lukewarm, but have to say the staff were on the whole lovely. With so many cruise lines to choose from would we go with NCL again it is very debatable as overall impression was of a company putting profit over the wellbeing of their customers, especially as the life boat drill was a farce and I have never seen anything like it on any other cruise line, heaven help us if there had been an emergency!! Read Less
1 Helpful Vote
Sail Date: November 2018
Our first cruise outside North America. We had ultimate beverage package, and 3 specialty dinners. We are late 50s and on this cruise probably were among the “younger passengers “. The weather was great during entire week. The ... Read More
Our first cruise outside North America. We had ultimate beverage package, and 3 specialty dinners. We are late 50s and on this cruise probably were among the “younger passengers “. The weather was great during entire week. The service level and food is not as good as in bigger NCL ships and in the US. Some of the Waiters and Bar staff were not exactly rude but certainly not friendly either. Same goes for the cabin service. We dined twice in teppanyaki restaurant which we knew to be very good. Complimentary restaurants for dinner were not good which we also knew from previous experience. Garden cafe selection is wide enough to get something nice to eat during day time. Salad selection could have been wider. The Ship is nice and well kept/ renovated. Very clean. Evening show was excellent, much better than what we have seen before on other NCL ships. Besides the main show in the evenings the ship seemed to be fairly quiet , meaning no one was keeping the show in the pool area or other public areas. Band was occasionally playing. There was a piano in the main atrium but did not see anyone playing it. We did one shore excursion, Panoramas of Kuala Lumpur. It was Ok, local guide Rose was good. There were surprisingly many delays and changes in sailing schedule and no obvious reason (for ex weather). In general this was a nice cruise for a couple who likes reading books in quiet but if you’re a party animal you might be bored. Read Less
3 Helpful Votes
Sail Date: November 2018
We have cruises in this area twice already now with an alternative line, and have also been on NCL Jade twice over the years Post dry dock the new look and feel of the ship is excellent. It feels fresh and really like the “toned ... Read More
We have cruises in this area twice already now with an alternative line, and have also been on NCL Jade twice over the years Post dry dock the new look and feel of the ship is excellent. It feels fresh and really like the “toned down” decor. The introduction of the Irish bar in particular is a great thing, and was a good central hub of activity right above the atrium We found the food to be excellent in Main Dining Room, such that we didn’t use specialty restaurants at all (we usually would do several times in a week). Generally service from the staff was excellent Smooth weeks sailing too.... so all very positive HOWEVER, there were some issues 1. Boarding at Singapore was a fiasco. We got off lightly with 2 hours of waiting and queuing, but some fared worse than we did. I’d have expected some niggles maybe as it was first run since dry dock, but the embarkation staff clearly didn’t have a clue how to process passengers and this created a huge backlog. 2. I suspect there were some “niggles” post dry dock. Our Air Condifioning wasn’t really working on arrival, it took 4 contacts including a late night (1am) rant at Guest Services to get any improvement. It did improve eventually but given the climate in that region I’d hardly call the cabin a sanctuary to rest and cool down as it usually is on board 3. MASSIVE failure in Kuala Lumpur. I’ve no idea what or why but literally just before getting off on day 1 we were told due to “operational issues with immigration in Singapore” our departure on day 2 had to be brought forward from 14:00 to 09:00. We had booked a hotel to stay off board that night, that plan was totally ruined given the distance from city to port made it to pressured in the morning. When we did depart on day 2 the ship limped along at barely any speed, so I am not sure why we couldn’t have stayed longer - I really suspect something undisclosed was the issue that forced us to leave early on the highlight stop of the trip Overall we had a good time (British couple, mid 30s). The demographic on board was older and far more British than we are used to with NCL, and this affected the atmosphere on board. The “white hot party” was rubbish basically compared to others we have done, and the Cruise Director and his staff were rarely seen in the week (we didn’t do any shows, guess he was hiding there) So overall NCL severly let themselves down with this one. Great refreshed ship, food and service - but cruising is a huge experience holiday where logistics matter, and NCL failed completely throughout the week with this Read Less
3 Helpful Votes
Sail Date: November 2018
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and ... Read More
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and although we usually avoid the buffet, we actually loved it for therange and quality of food offered. The steakhouse restaurant was delicious too! We booked one shore excursion with the ship which was comparable in cost to the other twoI had booked independently for other ports. The standard of entertainment was fantastic! Again, nailed it as far as appealing to many different cultures and ages on board. Although this was an older ship to some of the ones we have been on before, it was impeccably maintained and the ambience in the smaller restaurants and bars was spot on. This was also smaller than some of the other ships we have experienced which gave it a more personal feel. Definitely recommend this trip to others! Read Less
3 Helpful Votes
Sail Date: October 2018
The places the ship went in Asia were on our bucket list. We spent 16 days in the 3 bedroom garden Villa. It was tires and dated. The blinds did not work. We had a big red cooler for an ice chest...not fitting for a 30 thousand dollar ... Read More
The places the ship went in Asia were on our bucket list. We spent 16 days in the 3 bedroom garden Villa. It was tires and dated. The blinds did not work. We had a big red cooler for an ice chest...not fitting for a 30 thousand dollar suite. The private hot tub was chipping and would only run for 1 minute at a time so we had to keep pushing the button. Not my idea of relaxing. We were told we would have priority embarkation and debarkation....we were not told this would not happen if we booked a shore excursion through the ship. We were hearded like cattle....not in the brochure. Many of the shore excursions were late getting back and 9 hours tours turned into 12 hours...way too long. The ship was late leaving ports on a few occasions and late leaving ports because the shore excursions were not on time. The choice of excursions was not diverse....after all how many Shrines Temples and Buddas does one need to see? The food on the ship is awful. There is no other word for it. Salty lousy food. Even the specialty restaurants were not worth the extra money. The staff was the only saving grace to this trip. We had an awesome Butler Rodney, a great stewerdess Luh and Jeffrey who set up our patio and deck furniture every day was great. Read Less
1 Helpful Vote
Sail Date: October 2018
Booked this cruise because of the incentives offered as the fact that only 4 sea days were included in the itinerary. The excursions offered at the various ports were less than average in most cases. We booked an excursion in Cambodia that ... Read More
Booked this cruise because of the incentives offered as the fact that only 4 sea days were included in the itinerary. The excursions offered at the various ports were less than average in most cases. We booked an excursion in Cambodia that was the worst excursion I have ever taken. We visited a poor run down school, a Cambodian home and a dirty market place. Overall the country is very dirty with trash thrown everywhere. We also took an excursion in Taiwan that included visiting their national museum and the monument dedicated to Chang kei check. The museum was overcrowded and we had little time to see the exhibits. We even a shorter time at the monument. The ship was going in for 14 day dry dock after our cruise. This a good thing because it diffently needs some attention in many areas. Overall the food was less than average in the tsar palace dining room. The service was slow and inattentive. The food in the buffet was much better. I have one more cruise booked on Norwegian cruise lines and hope to have better cruise experience. Read Less
2 Helpful Votes
Sail Date: October 2018
We chose this trip for the itinerary. We recently retired and we were hopeing for a trip of a lifetime. Overall the itinerary was a good one with stops in very interesting ports. However, we have sailed with Norwegian 6 times now and ... Read More
We chose this trip for the itinerary. We recently retired and we were hopeing for a trip of a lifetime. Overall the itinerary was a good one with stops in very interesting ports. However, we have sailed with Norwegian 6 times now and this was probably the least organized in terms of shore excursions that we have ever been on. We found the shore excursions to be rated incorrectly in terms of difficulty. The weather in South East Asia is oppressively hot, and even though the ship recommends staying hydrated on the side trips, we were not allow to take water on or off the ship in most ports of call. In most circumstances the tours lasted 4-6 hours and many without water or even a small boxed lunch. Would it be too much to ask for NCL to throw us a some water and a banana? One poor gentleman actually passed out in Bangkok due to the heat and dehydration. The days that we had to be tendered in to the shore were nightmares! Neither the shore excursion crew were organized nor the buses etc. at the port. The tenders are HOT and uncomfortable and NCL consistently feels the need to PACK the tender full of people before leaving the ship. In Cambodia we chose to take the Level1 shore excursion through Ream Naitonal Park. It was "billed" as a boat ride and tour of the countryside. In our group we had a woman with broken ribs and another walking with a cane. The boats were slippery and difficult to get in and out of. But that wasn't the worse of it. When we got out of the boats we were literally in the middle of nowhere, with a guide that spoke very little english, who led the group on a one+ mile hike through rice fields, across duck boards, through marshes and through mud and muck. I truly have no idea how the woman with the cane made the trip. We stopped at little hut that was a school where cute Cambodian children sang to us and showed us how they write their language. Then we hiked another 1+ mile or so through some very tretuous and muddy paths to find the bus. We were not provided ANY water or any food this entire trip. The native people did provide us a sample of fruit if you dared to eat it. Many people were bitten by ants and scraped up with nettles. One person slipped on the mud upon leaving. It was NO LEVEL 1 - that's for sure. And we found this to be true with several other shore excursions as well. Overall the trip was lovely, but the ship was also headed into dry dock at Singapore and we got the sense that in the last few days of the trip those working on the shiip really started not to care so much about customer service. Everything was removed from our cabin mini-bars two days in advance of the cruise being over. Workman started to repair the ship and you would find them in your room fixing things all the time. For a ship that advertises NO LITTER on the seas, they started to scrap paint off the outside railiings about 3 days into the curise and my husband and I watched (disgusted) as thousands of led based paint chips flew into the ocean. There is a lot to improve on this trip. And the Jewel itself is in need of some serious renovation. Read Less
Sail Date: October 2018
Tokyo-singapore oct 18. this was my first cruise, undertaken with a group of 14 family/friends. Whilst we really enjoyed the cruise overall, a few of the ports certainly left a lot to be desired, being quite a distance from any large ... Read More
Tokyo-singapore oct 18. this was my first cruise, undertaken with a group of 14 family/friends. Whilst we really enjoyed the cruise overall, a few of the ports certainly left a lot to be desired, being quite a distance from any large cities (Bangkok was a 3-4 hr drive!) & as stated in some previous reviews, the tendering process was a nightmare & in one instance (Koh Samui), downright dangerous when trying to reboard the ship. Sihanoukville in Cambodia was probably the worst, atrocious roads & flithy, smelly markets. Why NCL would think this was a good tourist destination astounds me, & to make matters worse, they charged $89USD per person for a visa, regardless of whether or not you stayed on board (according to the cambodian website, visas are approx $38USD). On the plus side, we found the ship facilities very good. Our cabin (deck 5 midship) was cleaned spotlessly every day with the steward checking each evening whether we required anything. The restaurants & bars were never too busy to get seating, though we did book a couple of times being such a large group. We only dined once in Azure & whilst the food was tasty, it was only just warm. Cagneys & the Tepanyaki were definately highlights. Staff were all friendly & helpful & there seemed to be onboard activities most of the day if you wished to participate. Read Less
3 Helpful Votes
Sail Date: October 2018
This is part 2 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a ... Read More
This is part 2 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a 2 week gap while the Jewel was in dry dock in Singapore, so there were some changes in decor. Of course, there were also crew and entertainment changes along the way. The itinerary of the cruise was amazing. We particularly chose it because of the many ports. Some of the ports are a long way from cities and some use tenders, but if you are prepared for that and have appropriate expectations, this could be the best itinerary of all. The crew was by far the best feature of the Jewel. We have been on many cruises with different cruise lines on different ships. The friendliness and cooperative attitude of the Jewel crew is the best we have experienced. When you are on a ship for as long as we were, there are bound to be issues that crop up. The attitude of the crew can make or break the experience. We were on-board with a number of Cruise Critic members and the ship's group services coordinator always made efforts to facilitate our gatherings and excursions. The Hotel Director (Steven) and his senior staff always made the effort to meet and welcome us. We know that the relationship is complicated as we do publicly review their cruises, but often organize excursions outside of the NCL offerings. We were never made to feel anything but welcome and supported. The cabin (inside) was well laid out and comfortable. The bathroom with a real sliding shower door was better than most. Unfortunately, the partial refurbishment in dry dock left them with a less attractive mix of decors. However, the added USB chargers and improved TV's were good. The dining was good. We mostly ate in Tsar's Palace and the Garden Cafe. Unfortunately, the food taste was not up to the excellent quality of the service in either location. Certainly, we were able to find meals that we liked, but there is just some missing richness to the flavour. There is an overabundance of Indian dishes in the Garden Cafe relative to the demographics of the passengers. Cagney's and Le Bistro are a step up in food quality, but at a premium cost. La Cuchina also demands an up-charge, but without the added quality. O'Sheehan's is convenient, but not very tasty pub grub. Since we were B2B, the embarkation was easy. Unfortunately, NCL didn't provide much in the way of excursions to Tokyo for passengers continuing on. Therefore, I arranged an excursion and had 6 others join us through Cruise Critic. There were the usual variety of enrichment activities (demonstrations, discussions and presentations), but it would have been nice to have more in the way of cultural descriptions in anticipation of the ports we called at. The entertainment on NCL is always good and the Jewel was no exception. The singers and dancers in the production crew are a step up and the singers are capable dancers for the most part. The other entertainers were on a par with what you get in-between the production shows on any cruise line. There was a bounty of other musical performers in many other venues, such that there was choice and quality throughout most afternoons and evenings. There were a range of styles, so you had a choice based on location and most performers had different themes on occasion. The fitness center has replaced all the treadmills and ellipticals in dry dock, so they are all new now. For the most part, there are enough to meet the demands, but it did get busy at times. The staff/crew is/are the best thing about the cruise. Always smiling and friendly (except the security staff for reasons I don't understand), they make what could otherwise be an average experience great. The public rooms are certainly adequate for the size of the ship. Many were partially refurbished in dry dock. I think that they would have been better off completely refurbishing some of the areas rather than partially refurbishing many of the areas. It left some areas with a mismatch of the old and new decor. Both the cabin stewards and dining area staff tried to provide excellent service and were mostly successful. The flexible dining approach can leave you being passed between waiters in the main dining room if you arrive early, but they handle it well with good communication between the wait staff. The excursions were good, but always expensive relative to other cruise lines or independent arrangements. I think that this is because many NCL promotions provide excursion discounts, but even with the discounts they are more expensive than non-discounted fares from their competitors. Overall, we were satisfied with the value for the money, but that is because we know what we are looking for and know that our priorities are a good match for NCL. Read Less
3 Helpful Votes
Sail Date: April 2018
Having booked what I thought would be the trip of a lifetime I have been left very dissapionted.Embarkation was a joke!3 hours queing in high 20 degree temperatures with no information or as much as a glass of water because ncl had not ... Read More
Having booked what I thought would be the trip of a lifetime I have been left very dissapionted.Embarkation was a joke!3 hours queing in high 20 degree temperatures with no information or as much as a glass of water because ncl had not informed passengers of the need for 2 passport photo copies.Booking in was then not completed properly with no credit card details taken,only to receive a rude letter 2days later informing me of delays dissembarking because I had chosen to pay by cash.The ship was very overcrowded,there were always ques at the dining rooms and it was almost impossible to get a seat at the buffet resturant.Whilst I understand that this is a freestyle ship what little dress code there is for the resturants was not enforced with hoodys flipflops,heavily printed t-shirts apparently all acceptible.The food was very good and the service from the onboard staff excellant.The entertainment was of very poor quality,with only 1 45 minute show per day even on sea days.Every bar had loud music of poor quality.On disembarkation my case was destroyed,this has happened before on another cruise line and I had my case replaced,but ncl just washed there hands of it saying that they are not responsible for losses due to luggage handling.This was not my first cruise but is was my first with ncl and it will be my last with them. Read Less
1 Helpful Vote
Sail Date: April 2018
We had a great time on this cruise, really enjoyed it. I would have given an overall rating of good but the rating system above doesn’t have anything between average and very good. We recently sailed around South America with HAL on ... Read More
We had a great time on this cruise, really enjoyed it. I would have given an overall rating of good but the rating system above doesn’t have anything between average and very good. We recently sailed around South America with HAL on Zaandam and virtually everything about that cruise was just that bit better than NCL. The cabin was bigger, the meals were better, the general service seemed better, the smartphone app was far superior, the entertainment was classier. NCL seem to be cost cutting in many areas. I thought one very telling thing was the quality of the loo paper which was disgracefully poor. Also NCL charge a 20% gratuity on all drinks c. f. HAL 15%. Having said that, this cruise was very enjoyable and we were generally happy with the overall package. We generally choose cruises based on destinations rather than the cruise line (although no destination would be good enough for us to choose P&O). We would happily sail with NCL again in the future if they are going to destinations we want to see. Read Less
1 Helpful Vote
Sail Date: April 2018
Asia cruise is in my bucket list: 1. Very good service cabin steward, main dining, specialty restaurant, and buffet. The staff were very courteous, customer oriented, & attend to the needs of the passengers with out asking them for ... Read More
Asia cruise is in my bucket list: 1. Very good service cabin steward, main dining, specialty restaurant, and buffet. The staff were very courteous, customer oriented, & attend to the needs of the passengers with out asking them for help. 2. Laundry poor service, we send our laundry 3 days before we disembarked, it was not done until the night before the desembarkment, I had to complained to the manager of the guest service so we can have our laundry on time for our luggage to be pick up by 11:00pm. We should be advised that laundry can't be done on time. 3. We were stranded in Shanghai airport waiting for the NCL shuttle to transported us from airport to port. No show, there were around 26 passengers prepaid & arranged through NCL travel. We have to provide our own transporter from the airport to the port for fear of missing the ship. When we complained to the guest service we were told that we will be credited. There's no acknowledgement from the management for being sorry for the inconvenience & stress from being abandon by the NCL service. No compassion at all at least a little card of apology should make us felt better. 3. Desembarkment was disorganized & chaotic. As we disembarked. other passengers embarking as well those creating a lot of traffic in the gangway. Some of those passengers were rowdy& mean. Post desembarkment excursion was too chaotic & disorganized. exsursion numbers for the buses was not provided, sophia excursion staff was too mean & nasty cannot asked her a question, & yelled to get out of her sight. Read Less
Sail Date: April 2018
Again we chose this back-to-back cruise primarily because of the most interesting itinerary. This cruise started in Shanghai, China, and ended in Yokohama Japan. The Orient was new for us and it was a " port intensive " sailing ... Read More
Again we chose this back-to-back cruise primarily because of the most interesting itinerary. This cruise started in Shanghai, China, and ended in Yokohama Japan. The Orient was new for us and it was a " port intensive " sailing visiting 7 port cities in Japan, and 3 in China with only 2 sea days. The Japanese ports of Shimizu and Yokohama were the only duplicates from the first itinerary. In Shanghai and Beijing we enjoyed overnight stays and two days in each city. The Great Wall and Tianjin square were easily accessible. The oriental cultures have a tremendous respect for nature represented through their religions of Shinto & Buddhism. We learned much about the origins, overlaps, and uniquenesses of the Eastern cultures. Broadening our horizons we have learnt Japan is not one island, but rather consists of 7,000 islands ! The cruise was enjoyable, and cabins and ship clean​,it is dated and wear is showing.... It is scheduled for a major drydock retrofit in October 2018. Food was reasonable throughout the variety of ship restaurants. We noticed most restaurant food was only warm - the exception being the Garden Cafe immediately upon opening. One of the most significant concerns remains " head office control " limiting the chefs ability to vary menus, and provide culinary cuisine more reflective of the Asian area of travel. While it is nice to not deal with the logistics of transport, and accommodation in this variety of cities, we did miss out on experiencing the local oriental cuisines in more depth. Overall entertainment quality and variety was good with one exception that should have been thrown overboard. However the absence of any entertainment reflective of the oriental culture, " enrichment programs " c​ultural , basic language , or port information was disappointing. Onboard activities have been severely curtailed, and many services had very limited hours. The focus was clearly on NCL Shore excursions,​ and selling additional spa, dining, or health services. For example the library only opened for one hour most days, and although a quiet spot to read it smelled of smoke. Shore excursions desk was also only open briefly, and there were often significant lines. We guess they are trying to embrace the more cost effective electronic culture and encourage you to book that way. Most shore excursions were full bus loads. Ironically we found the variety, quality, and execution of the tours in China to be considerably better than Japan. Rather than being limited to traditional sightseeing tours for example we were able to spend several hours in a traditional Chinese family home, and rural visits to better experience the culture. Does China have more experience with tourism than Japan ? Tour guides were clearly more experienced and professional. As all locations were new to us, and due to the language and cultural challenges, we booked mostly NCL excursions. Increasingly we discovered more guests successfully using independent guides, or venturing out on their own with taxis, and they were reporting much more satisfying experiences. The assembly process of participants in the ship theatre, disembarkation & load the tour buses continued to be chaotic, with clients arriving late, not queuing respectfully, & not following instructions. Frankly this waiting and disorganization caused many tours to be less than enjoyable. In Sakaiminato the ship was docked and cleared for several hours before shore tour participants were allowed off this resulted in a 1.5 hour backlog at customs and tour agendas curtailed and cut short as a result. Communication issues with customs & immigration , & embarkation processes, were experienced, but to be expected with many new ports, and several foreign countries. Using the walking or jogging track you also encounter “ smoking areas “ where your exercise and fresh air experience was dampened. For the most part staff were genuine and helpful, however there were several encounters were it was obvious staff were not allowed to think, and responded accordingly with a " standard answer " even when it made absolutely no sense in the circumstances. Upon disembarkation in Tokyo we had a week to explore and experience the world famous quality from Toyota, Honda, Nissan, Mitsubishi, Kawasawki, Yamaha, Suzuki, Toshiba, Canon, Sony, Panasonic. Japan taught the world " just-in-time " manufacturing, and that organizations should value their employees. We enjoyed Golden Week, Fruhlings Fest, and the Port festivals and activities while there. Read Less
Sail Date: April 2018
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised ... Read More
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised with Norwegian and would highly recommend them to anyone. Their staff cannot be beat! Everyone was friendly and went out of their way to make certain we had a wonderful trip. We did! Pros: GREAT STAFF! Very attentive and fun, plenty of activities when at sea, excursions well organized, disembarkation fantastic! Off the ship to catch our plane in plenty of time. Best price for China/Japan and excursion locations. Staff made certain everyone entering the buffet used hand sanitizer. Staff at O'Sheehan's was so much fun I would return just to be with them again! Cons: Embarkation disorganized, would have liked more excursions to choose from (took some private tours). Great time! Hope to cruise with Norwegian again. Read Less
16 Helpful Votes
Sail Date: April 2018
Although we cruised a while ago on the NCL Joy (December 2017 and April 2018), I thought our experiences might be useful to share now that the Joy is leaving the Asian market. I will aim to keep my comments to points that may still apply ... Read More
Although we cruised a while ago on the NCL Joy (December 2017 and April 2018), I thought our experiences might be useful to share now that the Joy is leaving the Asian market. I will aim to keep my comments to points that may still apply in the new market, so won't bore you with the dismal embarkation experience in Shanghai! The ship was less than a year old when we sailed, and is beautifully fitted out with that luxury feel. We booked a Concierge Suite, which I believe is unique to the Joy. I will comment below on the details of the room, but included with the room were a number of privileges, including access to a dedicated lounge where breakfast and lunch were served daily. The lounge we used (which was located directly above the bridge) is going to be opened up to all after the refurbishment (Observation Lounge), which is a shame as it was a glorious quiet location to hang out (with amazing views), but the website is still promising private dining. We also got access to a concierge desk, a free go kart ride and a free laser tag game, the "unlimited beverage package" and 6 speciality dining coupons. We did not visit the MDRs as they exclusively served Asian food, but the Gardens Cafe buffet had a great selection of asian and western food. We mainly though dined in the speciality restaurants. Many were the usual NCL offerings: Cagneys, La Cucina, Teppanyaki, Le Bistro and Food Republic; and they were all good. Food Republic was particularly good for casual dining. It is disappointing to see that they are replacing the Chinese Hot Pot and Korean BBQ with a "social comedy and night club" - it would have been nice for the ship to keep some individuality. There was also a great Noodle Bar which is being replaced by a fitness centre; and also a wonderful Grand Tea Room which is being replaced by a Brew House. Of course one of the big differences when the ship was built (specifically for the asian market) was that the "pool deck" was replaced by Serenity Gardens, an open space, with a couple of smaller pools. This was a lovely area, and deck plans now posted seem to indicate that it is staying that way. Which could be a shock for people who expect a big pool in the centre with circling loungers, but lovely for people who aren't lounge lizards. The Japanese ports we visited were amazing, there were no NCL excursions, as the majority of passengers were with Chinese tour groups, and they all had their own included excursions. This was no problem, as all the ports were easy to self-explore, and as well as visits to historic and cultural sites in Hiroshima, Kochi, Nagasaki and Fukuoka we got to visit Universal Studios Japan (Osaka). The entertainment was first class. We got two of the NCL Production shows - Paradis and Elements, which were a great contract and showed off the talents of the cast; and also some amazing guests artists including magicians from China and aerialists from Russia. Shows were packed every performance (3 show per day), and were filled with an enthusiastic audience. Overall, we couldn't fault the service on board. Signage, and announcements were in Mandarin and English, and everyone was particularly friendly to the Aussie foreigners. It is a shame that the cruises weren't promoted more globally, I think with the opportunity, a lot more people could have enjoyed this beautiful ship and the wonders of Japan and China. Read Less
3 Helpful Votes
Sail Date: April 2018
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many ... Read More
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many times as possible. Waiters and most of the crew members never greeted any guests, including sales personnel in the shops, they just ignored you. Shows were terrible, only the shows by Lisa Anna Ching and the acrobat show at the end of the cruise were good in a 15-night cruise. Shuttle bus for Kagoshima was $15 per person which was a ripoff and no shutter bus was arranged in Shanghai which was a distance from the nearest subway station. Due to the visa problem of a few guests, the ship was delayed to arrive in Hong Kong which had created problems in the shuttle bus service. I definitely will not take any NCL cruise again and use the same money to go for other cruise lines. Read Less
4 Helpful Votes
Sail Date: April 2018
Chose this cruise because of the places visited Found the food and service on the ship to be poor the only "wow " meal we had was a paid meal in the French Bistro , even then this must be the only french bistro that did not ... Read More
Chose this cruise because of the places visited Found the food and service on the ship to be poor the only "wow " meal we had was a paid meal in the French Bistro , even then this must be the only french bistro that did not have French wine available !!! Disembarking at ports was a shambles in particular in Hong Kong where hours were spent waiting to go ashore only to find only one half hourly shuttle bus ( to a shopping centre ) was available. Very little information was given as to transport etc on shore . The balcony cabin was excellent on deck 9 The nightly entertainment was also excellent the drinks prices would have been reasonable if not for the 20% surcharge on every drink The drinks packages were far too expensive considering how much time was spent onshore It was a pity that the ship overall wasn't as good Front of house staff seemed disinterested and were little help once you got to the front of the incessant queues Perhaps others will sail with NCL again but not me Read Less
2 Helpful Votes
Sail Date: April 2018
Good things: Emerson – our cabin steward Waitresses in Azura Restaurant Food – only 1 bad meal (in LaCachina) Entertainment – very good Throughout the cruise – The windows all over the ship, both common areas and ... Read More
Good things: Emerson – our cabin steward Waitresses in Azura Restaurant Food – only 1 bad meal (in LaCachina) Entertainment – very good Throughout the cruise – The windows all over the ship, both common areas and rooms are filthy. I paid extra for a room with a larger window and could barely see out of it because it was sooo dirty. Most of the crew were from the Philippines. Most of the passengers were oriental. Those of us who weren’t, were ignored a lot of the time. This was one of the first cruises NCL has run with this itinerary and that's the excuse they used for every screw up. Why should this itinerary be any different than any other? Got on board the first day and even though I had ordered and thought I had paid for soda and water pkgs., I had the NCL payment confirmation pages to back me up, I was told by the surly customer service person that there was no 'total' on the page and that I should have known that the charge never went thru. But, that I could buy the pkgs. on board with a 20% up charge. No need to speak to the manager, he would tell you the same thing. 2nd day, notified by my credit card company that there was a large charge on my credit card. It was a hold placed by NCL for $2610. That charge went thru and the others didn't??? There weren't many good days after that and I was very glad to leave the ship! Never to return to NCL. We were platinum members with NCL, but never again. This was our 3rd bad cruise in a row. The only reason we were on it was for the itinerary. When I wrote to them about this cruise, I was offered a $100 onboard ship credit if we took another cruise in the next 12 months. REALLY!!! Talked to a lot of people on this cruise and we all came to the same conclusion, we would never sail NCL again. Read Less
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