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10 Helpful Votes
Sail Date: November 2018
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs ... Read More
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs not train (service terrible). for example, the waiter pour coffee for our friends but forget to pour it for us. In the past, our room were service for 3 times a day, on this cruise skip the morning service. We spoke with a lot of guests on this cruise, they also also indicated NCL have cut back on their service. Over all we had a bad experience. we were hoping for some compensation but no offer of compensation were made. No A/C in rm for hrs. No TV for couple days. Staff not trained, poor service. Rm cleaned late afternoon. No Port talks given and little info on ship. Arrive Ports late and cuts. Worst cruise experience! Read Less
11 Helpful Votes
Sail Date: November 2018
From the time we lined up to get on the ship for over 2 hours we knew we were in trouble. Then they took our passports everyone was freaking out not to be returned till end of cruise. We splurged and got a mini suite aft what a waste of ... Read More
From the time we lined up to get on the ship for over 2 hours we knew we were in trouble. Then they took our passports everyone was freaking out not to be returned till end of cruise. We splurged and got a mini suite aft what a waste of money. The bathroom has a bath but its very high and narrow i have bad knees and it was a struggle my husband is 6'6 and he had to bend over to wash his hair. Bed was big very firm no extras at all . Food was fantastic we ate in Cagneys, Teppanyaki and La Bistro all amazing food and staff. Buffet was excellent great selection, lovely out door area at the back to have breakfast. Drinks good get a food and drink package we did. Water very expensive, coffee ok and cheap. We were on 7 days and only had 2 shows they were spectacular but you need that every night. Bingo big rip off costs double the other companies. Nothing ever runs on time and there was very little to do during the day. Staff had there moments and some didn't understand or didnt want to. Will never go near Norwegian again . No gluten free desserts or food only bread in dining room. Specialty restaurants offered g/f options. On this cruise everything was a fair distance no assistance offered from jewel. Read Less
6 Helpful Votes
Sail Date: November 2018
It was a very disappointment. Overpriced liquor, A beer was charged $9 dollars. tasteless food. very poor quality menu, If you like dry fish, they are abundant on the dinner menu, No lobster served. The prime rib was so thin, it looks ... Read More
It was a very disappointment. Overpriced liquor, A beer was charged $9 dollars. tasteless food. very poor quality menu, If you like dry fish, they are abundant on the dinner menu, No lobster served. The prime rib was so thin, it looks like roast beef on a mount of mash potatoes. There is a chinese optional restaurant on the ship. It was the worst chinese food I ever had. Frozen chinese food from the market tasted better. I ordered the Hot and sour soup, which is very easy to make. I tasted it and spit it out. It was that bad. The dumplings were just as bad. The dumplings at Trader Joe taste much better that this. Be aware. We had a balcony room and it was so small that we can not walk around the same time . the public areas were remodeled and decent looking The service on the ship was decent. Servers were nice and polite. Choose a different Cruise line !!! Read Less
4 Helpful Votes
Sail Date: November 2018
1. Food not great although we did enjoy some of the food in Tsar main dining room. 2 Chin Chin chinese not as good than that from our local chinese. 3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 ... Read More
1. Food not great although we did enjoy some of the food in Tsar main dining room. 2 Chin Chin chinese not as good than that from our local chinese. 3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 pm. Captain and crew did not communicate why this was necessary. 4. Many staff seemed unable to provide basic information. Our steward was not contactable when we needed . It may be a lack of appropriate training 5 Cocktails served in plastic cups with little or no garnishes. Ecomy measure? 6 Guest services not a happy lot. Unsmiling, not friendly, officious and at times rude 7 Embarkation was a disaster. Many staff were inexperienced. Disembarkation was however a dream. 8 Some of the shows were good : others not so much. 9 Leisure activities offered did not reallynsuit us It was a poor experince aboard the NorwegianJewel. Read Less
Sail Date: November 2018
In 2017 we sailed on the Norwegian Getaway, in the Haven, and it was terrific. Everything went well. But, this year we chose the Jewel for the itinerary and it was not even in the same league as the Getaway (again, we were in the Haven). ... Read More
In 2017 we sailed on the Norwegian Getaway, in the Haven, and it was terrific. Everything went well. But, this year we chose the Jewel for the itinerary and it was not even in the same league as the Getaway (again, we were in the Haven). Started out trying to get onboard. Should have had "priority" check-in. Took about 6 agents before someone actually knew there was a priority check-in line and where it was. The Jewel had a "mini-Haven" (no restaurant or lounge) but we knew that in advance. Had a special place for breakfast and lunch but not for dinner or a bar. Turned out to be a bigger deal than we thought. The TV rarely worked correctly. Even the ship navigation page had the wrong information on it to include time of day - which was kind of important since we crossed time zones twice. The TV does not have an account status page and that was a real downer. Communications delivered to the cabin were often incorrect or conflicting. It was like the ship staff did not communicate with the hotel staff. The sundry shop was part of the duty free store so you could not get a pack of aspirin when you were in port. But, the worst thing was the internet. We bought the all-you-can-eat package since one of us had to connect with work during the cruise. The internet was so slow the VPN timed out before it could make a connection. Could not get to email because comcast streams videos so they blocked comcast. BUT, we tried to book two future cruises (on a different ship) and they could not do it because their internet was too slow!!! However, the staff was outstanding! Even better than the year prior and I didn't think that was possible. Read Less
3 Helpful Votes
Sail Date: November 2018
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one ... Read More
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one (Phuket) and did our own thing from then on for easily a quarter of the price being asked for by NCL, we were very lucky that another passenger mentioned this to us, Something I would recommend to everybody! Entertainment in the evening on two particular nights was excellent and would have happily paid to see them in the West End but the rest was pretty mediocre. We dined on 3 separate nights in Speciality restaurants being Cagney's, Moderno Churrascaria, & La Cucina. Cagneys was excellent, Moderno was also very good, but would not rate La Cucina (poor menu choice and food was only luke warm and not particularly appetising). The main restaurants were reasonable apart from the food when it reached us was nearly always lukewarm, but have to say the staff were on the whole lovely. With so many cruise lines to choose from would we go with NCL again it is very debatable as overall impression was of a company putting profit over the wellbeing of their customers, especially as the life boat drill was a farce and I have never seen anything like it on any other cruise line, heaven help us if there had been an emergency!! Read Less
1 Helpful Vote
Sail Date: November 2018
Our first cruise outside North America. We had ultimate beverage package, and 3 specialty dinners. We are late 50s and on this cruise probably were among the “younger passengers “. The weather was great during entire week. The ... Read More
Our first cruise outside North America. We had ultimate beverage package, and 3 specialty dinners. We are late 50s and on this cruise probably were among the “younger passengers “. The weather was great during entire week. The service level and food is not as good as in bigger NCL ships and in the US. Some of the Waiters and Bar staff were not exactly rude but certainly not friendly either. Same goes for the cabin service. We dined twice in teppanyaki restaurant which we knew to be very good. Complimentary restaurants for dinner were not good which we also knew from previous experience. Garden cafe selection is wide enough to get something nice to eat during day time. Salad selection could have been wider. The Ship is nice and well kept/ renovated. Very clean. Evening show was excellent, much better than what we have seen before on other NCL ships. Besides the main show in the evenings the ship seemed to be fairly quiet , meaning no one was keeping the show in the pool area or other public areas. Band was occasionally playing. There was a piano in the main atrium but did not see anyone playing it. We did one shore excursion, Panoramas of Kuala Lumpur. It was Ok, local guide Rose was good. There were surprisingly many delays and changes in sailing schedule and no obvious reason (for ex weather). In general this was a nice cruise for a couple who likes reading books in quiet but if you’re a party animal you might be bored. Read Less
3 Helpful Votes
Sail Date: November 2018
We have cruises in this area twice already now with an alternative line, and have also been on NCL Jade twice over the years Post dry dock the new look and feel of the ship is excellent. It feels fresh and really like the “toned ... Read More
We have cruises in this area twice already now with an alternative line, and have also been on NCL Jade twice over the years Post dry dock the new look and feel of the ship is excellent. It feels fresh and really like the “toned down” decor. The introduction of the Irish bar in particular is a great thing, and was a good central hub of activity right above the atrium We found the food to be excellent in Main Dining Room, such that we didn’t use specialty restaurants at all (we usually would do several times in a week). Generally service from the staff was excellent Smooth weeks sailing too.... so all very positive HOWEVER, there were some issues 1. Boarding at Singapore was a fiasco. We got off lightly with 2 hours of waiting and queuing, but some fared worse than we did. I’d have expected some niggles maybe as it was first run since dry dock, but the embarkation staff clearly didn’t have a clue how to process passengers and this created a huge backlog. 2. I suspect there were some “niggles” post dry dock. Our Air Condifioning wasn’t really working on arrival, it took 4 contacts including a late night (1am) rant at Guest Services to get any improvement. It did improve eventually but given the climate in that region I’d hardly call the cabin a sanctuary to rest and cool down as it usually is on board 3. MASSIVE failure in Kuala Lumpur. I’ve no idea what or why but literally just before getting off on day 1 we were told due to “operational issues with immigration in Singapore” our departure on day 2 had to be brought forward from 14:00 to 09:00. We had booked a hotel to stay off board that night, that plan was totally ruined given the distance from city to port made it to pressured in the morning. When we did depart on day 2 the ship limped along at barely any speed, so I am not sure why we couldn’t have stayed longer - I really suspect something undisclosed was the issue that forced us to leave early on the highlight stop of the trip Overall we had a good time (British couple, mid 30s). The demographic on board was older and far more British than we are used to with NCL, and this affected the atmosphere on board. The “white hot party” was rubbish basically compared to others we have done, and the Cruise Director and his staff were rarely seen in the week (we didn’t do any shows, guess he was hiding there) So overall NCL severly let themselves down with this one. Great refreshed ship, food and service - but cruising is a huge experience holiday where logistics matter, and NCL failed completely throughout the week with this Read Less
3 Helpful Votes
Sail Date: November 2018
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and ... Read More
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and although we usually avoid the buffet, we actually loved it for therange and quality of food offered. The steakhouse restaurant was delicious too! We booked one shore excursion with the ship which was comparable in cost to the other twoI had booked independently for other ports. The standard of entertainment was fantastic! Again, nailed it as far as appealing to many different cultures and ages on board. Although this was an older ship to some of the ones we have been on before, it was impeccably maintained and the ambience in the smaller restaurants and bars was spot on. This was also smaller than some of the other ships we have experienced which gave it a more personal feel. Definitely recommend this trip to others! Read Less
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