2 Helpful Votes
Sail Date: August 2019
We have never cruised in the past so we did not know what to expect or to compare. I don't know what everyone was complaining about. Nothing is perfect but the staff tried to do what ever they could to make it perfect for you. I ... Read More
We have never cruised in the past so we did not know what to expect or to compare. I don't know what everyone was complaining about. Nothing is perfect but the staff tried to do what ever they could to make it perfect for you. I made reservations before we left for all the specialty dining and shows so were did not have any issues with reservations. They tell you well in advance to make these reservations for if you didn't, then you missed you opportunity. Getting on and off the ship for excursions was seamless. You need to listen to what they tell you about getting off which most people did not and then you grumble and complain. Yes the elevators where crowded but over 3000 people are trying to move through the ship on 18 floors, but this was not an all day occurrence. It would only happen during the busy times such as getting on and off the ship. Out bed was very comfortable. It had a nice pad on it and the pillows were very soft and supportive. We had a balcony and really enjoyed except someone again was not following the rules and was smoking on the balcony and butts would land on ours along with the smell. We did excursions on all the ports so enjoyed that. Icy Straits was truly Alaska as far as I'm concerned. I didn't go to Alaska to purchase items from china or give my money to vendors that go from one port to another. If you would go into the town of Hoonah you might not find the fancy store fronts but talking to the local residents you would get the true Alaskan experience. That is why we went to Alaska, The specialty dinning we had was fabulous. You could find food anywhere you went. The Buffet was ok if you wanted something quick. My biggest complaint about the buffet was the rudeness of the people cutting in front of you to grab the food. I never knew what the hurry was as we were sailing and had no place to go. You are on vacation so take a chill pill for petes sake. Entertainment was fair to good. We are not no Broadway so I didn't expect Broadway shows. Footloose was like a High School musical but it entertained us. Elements was excellent. We couldn't see the Glaciers as it was to foggy, no fault of Norwegian. If something would have happened if we would have entered the area then people would have something to complain about. The staff was always attentive. Our housekeeper steward was wonderful. Would always greet us with a warm smile and hug. Jing jing made us feel very special. We enjoyed trying all the different drinks offered. I really had to complaints and we really enjoyed our vacation. Read Less
7 Helpful Votes
Sail Date: July 2019
We chose this cruise to run away from the heat of summer at least for a week and to experience the relaxing sights of Alaska. Ship: The ship looks amazing. Very clean and contemporary décor. Staff continuously cleans and maintains ... Read More
We chose this cruise to run away from the heat of summer at least for a week and to experience the relaxing sights of Alaska. Ship: The ship looks amazing. Very clean and contemporary décor. Staff continuously cleans and maintains the ship in neat condition. The onboard staff was always courteous and helpful. Bad experience with NCL air travel: We had a very stressful experience with our air travel arrangements booked directly with NCL air. Due to a last minute rescheduling of the our outbound flight, we almost missed our cruise and the NCL emergency assistance line/nor the air travel department were available to help! From the initial booking of the reservation, the staff did not bother to sit our family of four together, which included two small children. Our seats were assigned all over the plane. Ports: One of the ports visited was Hoonah/Icy Strait for an entire day and in my opinion, it would have been a better value as a customer to have that much time at different port (Ketchikan, Juneau). At his point, the town itself needs further development and the frequency of the shuttles from the port to town needs to be increase during ship arrival dates. There is a nice shopping area and some restaurants as you get off the ship plus shore excursions. We wandered into town via the $5 shuttle and found some street vendors but the area needs significant tourist development. Unless you're willing to pay for $hore excursion$ at this point there is not a lot going on there. Food: The food at specialty restaurants was excellent, specially Cagney's Steakhouse. We liked it so much that we ended up dining at Cagney's twice! The food was also good at the buffet, and to my surprise they also had a section for Indian food which seemed to be very popular. I tried some of it and it was delicious. The complimentary restaurants as well as the specialty restaurants offer a wide variety of food choices. For the specialty restaurants, we tried Teppanyaki (Hibachi). and Cagney's (Steakhouse) . Portions at both specialty restaurant were VERY generous. The Hibachi staff was fun but compared to a 'land' Hibachi restaurant the food wasn't 'great'. Cagney's steakhouse was exceptional. From the service of the staff to the quality of the food and drinks. Cabin: We had a balcony cabin and it was well worth it! Would definitely recommend it as we could see glaciers and at some point whales as the cruise sailed! Bed: The bed in our cabin was very uncomfortable as well as the bunk bed + sleeper sofa. We asked our steward for extra padding but still I was waking up daily with body and neck pain : ( Onboard kids club/arcade: For the nicer games (ex. virtual reality, race track, laser tag), you have to pay extra per use. I'd wish they had some sort of packaged deal as some are $7/use and some others are $20/use per person. They have a coloring interactive station free of charge in the galaxy room that was pretty cool. Be sure to check the daily schedules for other no-charge events. They had a shirt glow paint event where they provide T-shirts and paint so the family can create a souvenir with glow pain. Make sure kids wear clothes that can be stained with permanent paint! Useful tips; Make sure to download the NCL app PRIOR to getting on the ship. You will be able to check the daily activities from your phone and mark your favorites. There is no charge for connecting to the ship Wi-Fi to use this app. The only enhancement I'd do to the app would be to specify which activities have an additional fee (ex. wine tastings, etc...). They also have the traditional daily schedule of activities printed and delivered to your room. The ship provides a FREE port valet service in Seattle that allows to check in your luggage all the way to your airline from the ship! The paperwork is provided in your cabin but they will have signs all over the ship at around Tuesday/Wednesday for this service. This is particularly useful if you're planning to walk around Seattle. You will still need to take a cab to the airport but don't have to carry your luggage around. Unfortunately, we were not able to use this service due to issue with NCL air travel. There is also a concierge service outside the terminal that charges $5 per piece of luggage but must pick up by 3 pm. In summary: We would do it again, but would choose an itinerary that does not include Icy Strait, as this port still has a few years to go to warrant spending so many hours of my precious vacation time. Would much rather have longer stays in Ketchikan, Juneau or Skagway. Read Less
6 Helpful Votes
Sail Date: July 2019
Offer received through Latitudes Rewards. Loved the ship itself. Much better than the Star. Everything was clean and shiny new. Loved how many options you had available to keep you occupied. Decent pricing on cruise itself, but a ... Read More
Offer received through Latitudes Rewards. Loved the ship itself. Much better than the Star. Everything was clean and shiny new. Loved how many options you had available to keep you occupied. Decent pricing on cruise itself, but a nightmare upgrading the drink package. Got a cocktail when I got on ship (Long Island) which was absolutely awful. Switched to Vodka Cranberry and then got the receipt for it. Almost $26 per drink!! I went to upgrade and had to pay over $800. Paying that much, I still got charged extra for drinks from the mini bar!!! With that much money spent to drink anything anywhere I want, I should be able to get a drink in my room without paying through the nose for it. NOT happy about all that. There was a total of 1 smoking area on the ship. Yes....ONE! We were put in a corner like a child being put in time out. The area was very small too. In my opinion, doing this will make smokers (lepers of society now) to not want to take a cruise again. I'm not asking to allow us to smoke inside, but having a small space without proper coverage (rained on many times) is just not very nice! On that note....the bartenders and staff by the Leper's corner (17th deck) were absolutely wonderful! Especially Michael! He always checked on me and the others there constantly and made us feel welcome every day. Warm welcomes every time I got there made me feel a bit better about the whole "corner" situation for us smokers. He remembered everyone's name and what we drank. Very impressive! Thank you Michael!! Dining was ok at complimentary restaurants. Deserts were questionable at times. In my opinion, Boston Cream pie should be made of cream, not gelatin. Peach Cobbler was also off a bit. Q was absolutely wonderful. Best salmon I had on the ship. Hibachi restaurant was amazing as well. Best fried rice I've ever had! All in all. Good food options. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this particular cruise to try out the bigger ships (had to try the go Karts) The embarkation out of Seattle was not a good experience, not even taking the construction into account. Of course there were huge lineups, but only ... Read More
We chose this particular cruise to try out the bigger ships (had to try the go Karts) The embarkation out of Seattle was not a good experience, not even taking the construction into account. Of course there were huge lineups, but only The Haven and the regular line was available. What happened to Platinum and suite lines? There also seemed to be 2 levels and one Haven couple was sent from one level to the next only to be told go back. Very confusing. We were not given a Group # card, I assumed because Platinum got on early. But when I asked as handicapped were getting on, I was told "you must have gotten here really late.....no actually we were among the first to arrive.. Once onboard everything went smoothly. We had an Oceanview at the very front overlooking the bow. Great view of the "burgy bits" while staying warm. Trick to get a window in the dining rooms, go right at opening. Love being able to make reservations. There were computer screens all over the ship to make or cancel reservations, or see how the restaurants were filling up. The observation lounge was really nice, windows all across the front and quite a few loungers (although I never managed to snag one). The 2 shows and 2 comedies we saw were excellent. Costumes were incredible. Food was great no matter where you ate. All in all a great trip. Did not do any excursions because we have been to Alaska many times, but would go again, just for the trip...lol Disembarkation went much smoother I'm glad to say. Read Less
Norwegian Joy Ratings
Category Editor Member
Cabins 4.5 4.0
Dining 4.0 3.4
Entertainment 4.0 3.7
Public Rooms 4.5 3.8
Fitness Recreation 3.5 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.7
Enrichment 3.5 2.9
Service 4.5 4.0
Value For Money 3.5 3.2

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