3 Helpful Votes
Sail Date: June 2019
Firstly, this was my first cruise, and quite honestly my last. Aside from the good service, we came across many issues that constantly made me regret the decision to go on the cruise in the first place. One of the most important things to ... Read More
Firstly, this was my first cruise, and quite honestly my last. Aside from the good service, we came across many issues that constantly made me regret the decision to go on the cruise in the first place. One of the most important things to know is that they charge you for EVERYTHING and profit off of not enlightening their guests on their many policies. One of my family members of mine had booked a suite, which costs DOUBLE the amount of a regular cabin, for his family and once they got to the ship, they received a regular cabin with just a bed and couch. They refused to give him a new room or refund him. His daughter had to sleep on a bunk the staff had pulled from the ceiling, which quite honestly was a little alarming. Service was pretty good, everyone was nice. Food: Unless you want to pay for your food every time you go to eat, you would probably go to either the buffet or the complimentary restaurants. The buffet is just filled with mediocre items that they ruin someway or another. On the other hand the complimentary restaurants, Taste, Savor, and the Manhattan Room, all have basically the same menu, but are disguised as different restaurants. Their food either hits the mark or tastes REALLY bad. Dessert is the only good thing. Ultimately, prepare for the food to leave you unsatisfied. Onboard Experience: Laser tag was $10 but was not worth the experience. We had to reserve to play but only 9 people in total showed up. Shows were okay. Social Club was lame. Really not that much to do. Main thing was the view mid-ship from our balcony was amazing we ended up seeing whales on our way to Alaska. Ports and Excursions: Only thing that got me through was the ports and activities OUTSIDE of the ship. First stop, Ketchikan, Alaska, was pretty nice, walked into town and browsed some stores. Did not have any excursions, but it was pleasant. Celebrated birthday in Juneau and that was pleasant. Had an excursion to Mendenhall Glacier, Gardens, and Hatchery Tour. Insanely beautiful, but hatchery was not all that. Next stop, Skagway, was a great place to do zip lining, staff their was amazing and we had a good time. Last stop, Victoria was pleasant and excursion to Butchart Gardens was stunning, wish we had more time. Honestly, the destinations were great, but there is no way in hell I would sail with NCL ever again. Read Less
4 Helpful Votes
Sail Date: May 2019
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest ... Read More
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest issue I had was the width of the hallways by the staterooms. Some floors, if you had gotten off in the wrong set of elevators, required you to walk through the stateroom hallways. This would be okay if the hallways were large enough to permit a wheelchair or walker, which in the Joy’s case they were not particularly when the housekeeping’s carts were scattered every forty feet. In the main areas the doors opened via a touch panel. I failed to see any consistent placement of these panels even on the double entry doors. There was some cool extras like go karts, mini golf, and laser tag. Unfortunately, there were no elevators to these floors making it difficult to accommodate parties with mobility disabilities. I looked forward to these attractions but refused to use them because of this deficiency. In addition, the embarkment and disembarkment days were handled poorly. Both boarding and leaving the ship had us joining multiple lines, had us leave the ship and badge back in only to leave the ship a second time, & because of the delays caused in the confusion many people ended up running to catch flights (including myself). The best thing about the Joy was their show Footloose. This is a great thing too since seeing the show meant we had to miss out on their main dance party. They had some trivia, but the cruise director and team lacked luster and the games fell flat most times. The Starbucks located in the atrium where most activity occurred was nice. In short, unless Norwegian decides to invest in training, the ship’s ergonomics, and time management; I would not suggest this ship. Alaska’s inside passage cruises are some of the best, but do yourself a favor and pick a better ship! Read Less
11 Helpful Votes
Sail Date: May 2019
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and ... Read More
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and attentive. We saw the live shows Footloose and Elements. Both were beyond amazing!!! I wish we would have seen them more than once! The buffet food was decent but never seemed to be hot by the time we got to our table. It was impossible to find a free table, even during slower times. If we did find a table we would have to track down a busser to clear the table from the prior people because they weren't cleared in a timely manner. I felt the ethnic options were better on past cruises. There wasn't a lot of options in the buffet, just numerous stations serving the same things. The Local was a good place to stop for a quick bite. Service was good. We ate one meal at Savor. We sat over 5 minutes before even getting water. The menu options were very limited. I ordered a fish sandwich with waffle fries. It was served without the fries initially and the waitress said she would get the waffle fries. 15 minutes later I was served a dish of cold regular fries. We had to practically beg to get our drinks refilled. Needless to say we didn't go back there. I was traveling with a cigar smoker and a cigarette smoker. On past cruises with NCL they allowed both in the Cigar Lounge. This time they were not allowing cigarette smokers in the cigar lounge and only had one spot on the entire ship for all cigarette smokers to go. It was outside with no covering or tables. There was no drink service in the cigar lounge like there has been on prior ships and to purchase a cigar, there was a phone number posted on the wall but no phone to use so you'd have to go back to your room and call and run back down to meet the person to get the cigar. One member of our group has limited mobility and uses a walker. There were flatter handicapped accessible ramps when we got off in ports but at one Port when we came back the ramp was down but not able to be used because they didn't have adequate staff to work it. They had us wait for over 20 minutes and still didn't have staffing. I finally ended up pulling the walker and the family member with limited mobility up the very steep ramp to get back on the ship. They were also using the same ramp as an exit ramp which caused some major issues. The staff at the District bar was incredible. I can't say enough good things about them!!! The variety of onboard activities was limited. There were a lot of singing/dancing options. On prior cruises there was a lot more options such as Crafters meet-ups. I spent hours over the week cruise in line at guest services. My first cruise was under my married name, all cruises since have been under my maiden name. For some reason this time they kept trying to use my old married name. I showed them my certified divorce paperwork with the name change, photo id with the correct name and they couldn't seem to get it fixed. Almost every day I'd have to go to guest services because of another name issue. Disembark was a disaster to say the least. I have never seen such a disorganized mess of a disembark process. It was not a great way to end the cruise. I will definitely cruise Norwegian again but will be avoiding the Joy and if issues like this come up again I'll be switching to a different cruise company. That's a lot of money to deal with that many issues. Read Less
4 Helpful Votes
Sail Date: May 2019
I have utilized NCL for approx 10 to 12 trips and I have been to Alaska three time, however; I am sorry to say this was one of the worse trips i have had. I really think they were short handed and not everyone was aware of their duties. ... Read More
I have utilized NCL for approx 10 to 12 trips and I have been to Alaska three time, however; I am sorry to say this was one of the worse trips i have had. I really think they were short handed and not everyone was aware of their duties. I had my sofa bed made up at 5 in the afternoon, now where would we sit to watch a little tv? You know those cute little animals they place on the bed, nope not one. We went to the Local to eat several times and I could of made steak and potatoes faster. Orders were not made appropriately and had to be ordered once again. I have also said the ships should have a designation at the elevators for handicapped patrons. People just push and walk around persons that are handicapped. Getting on board was great, they seem to have there stuff together, however; when we disembarked no one knew where the priority luggage was located, our suitcases where there and we were told not all luggage was off the ship, however; there they were in a different area. Our cabin was great and roomy for three people, all though it was suppose to hold four, no way could that be done. I just hope my next voyage will be better. Our excursions were great, had a wonderful time, seeing whales, orcas and sea lions and we took the train and panned for gold, it was fun. Read Less
Norwegian Joy Ratings
Category Editor Member
Cabins 4.5 4.0
Dining 4.0 3.4
Entertainment 4.0 3.7
Public Rooms 4.5 3.8
Fitness Recreation 3.5 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.7
Enrichment 3.5 2.9
Service 4.5 4.0
Value For Money 3.5 3.2

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