1 Norwegian Jewel Cruise Reviews for Senior Cruises to Transpacific

We certainly enjoyed the food in 'Le Bistro'. The trivia was very good. The itenery was why we chose to take our 1st Norwegian cruise. So much for the good. We bought an outside cabin, with an unobstructed window. That window ... Read More
We certainly enjoyed the food in 'Le Bistro'. The trivia was very good. The itenery was why we chose to take our 1st Norwegian cruise. So much for the good. We bought an outside cabin, with an unobstructed window. That window was so dirty that details we inaccessible. We asked, I begged(!), them to clean the window. They actually told me that those windows only get cleaned during drydock! Seriously? I watched the lady who relayed this to me, and even she could not believe what she was saying. Why buy an outside if you cannot use the window [and in Alaska even!]? She offered me an upscale dining as 'compensation' [we already had 4] and I offered in return to have our charges reduce to cost on Inside cabin, since THAT WAS ESSENTIALLY WHAT WE HAD!!!! Dumbest crap I ever dealt with on any ship. We have had 25+ cruises on other lines and NEVER have, or would have, been told they could not clean out window! The food in the buffet was LOW! No salmon, no steak, no shellfish of any sort. Cheap! And poorly prepared, every piece of beef or pork I had was simply tough. Incredibly, part of the problem was that meat slicers cut WITH the grain instead of ACROSS the grain. A little training needed. Food in Main dining was repetitive, but slightly better. As I said, the Bistro was very good, but the one with all that meat was giving us stuff clearly kept under a sunlamp and was dry and tough, i am sorry to say. As an aside, we both got sick with colds, very bad ones, after Russia, and we certainly do not hold Norwegian at culp for that. I will not say I will never be on Norwegian again. But it will take a truly great itenary at a great price to tempt us from other cruise lines like Princess, Holland, Celebrity, or RCC where service is SO MUCH better. Only our room steward, who did go out of his way to help, was an exception to the 'poor service' experience. I truly hope you reconsider the 'clean window' policy. Only an outside cabin has this problem, since folks with balconies can still see without going updeck. Seriously, this cannot be a rational policy in your mind. And I hope I never sail again on a ship where I cannot get my beloved smoked salmon for breakfast in the buffet. Doug Ralston Read Less
Sail Date May 2018
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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