NCL is going down the drain. Disorganized embarkation. People running everywhere. Was told to leave luggage at the curb. 2 Pieces of luggage arrived at 5 pm the 3rd one at 10 pm.
Disembarkation was a total nightmare. Luggage was supposed to be there at 8.30 am showed up at 12 pm. No NCL Personnel to be seen anywhere. Luggage was picked up by local sea port employes and hand carrried/pulled (2 ...
We booked the cruise because of the great itinerary (as advertised), which included port calls at the 3 Japanese islands. NCL had then decided to consolidate the 3 stops to 2 - only in Okinawa. The extra day was turned into a sea day!
About 1 week before sailing, NCL elected to move the disembarkation port from Yokohama to Koto City in Tokyo. Despite of complaints, NCL's position was "too ...
Point of embarkation was in Manila, this was the beginning of the nightmare in this cruise . Very chaotic embarkation. Port was too old and doesn’t meet international standards . No porters and we had 6 luggages we had to literally push through inside the building . Check in took very long and the representative made 2 mistakes 2x interchanging me and my sister’s pictures and personal info even ...
I wanted to cruise in Southeast Asia. Starting poor service in transport from airport to port. Lots of bus but whoever organized the transport does not know what they’re doing. We were waiting in the hot bus for 2 hours before transported to the port. Embarkation was a pure hell, chaotic and disorganized, this is only the beginning of security in the the port not even checking in. They should have ...
Pre-Cruise:
This was our 18th cruise and our 3rd with NCL. We selected back to back cruises because of the itineraries, intensive Japan and Philippines beginning in Tokyo and ending in Singapore. Within 24hrs of booking with our travel agent an NCL representative phoned us to check the contents of our package and begin the upselling process. This caused some confusion regarding what our package ...
We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours of which was the longest embark that we had to endure after a long flight from US to Hong Kong one day prior. We were tired and hungry, but all of the restaurants were closed by the ...
I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced.
I chose this mode of travel as I am single and have a deadly allergy to all nuts and peanuts. After several emails, medical questionnaires and a phone conversation with Norwegian, I was advised that they could safely handle my special dietary needs. I was very ...
Chose this cruise line/ship for the itinerary. Never sailed NCL before and never will again. We have sailed many, many times with Celebrity, Royal, Carnival and princess to name a few and this cruise line fell far below each of those. Complete disorganization with tours to the point we waited over 4 hours in the hot sun for a tender to the ship because the crew did not realize low tide was ...
No service
Kaos when using tender
Only care revenue with shore excursion otherwise they consider us as normal
Cancel one day in darwin and not offer anything back
Old
Not well maintained
No personnal service even 19 nights on
Need to wait 15-20 min everynight with pager for go eat dinning room.
Really basic.
Night show always one signer with band almost everynight ...
Cabin Type: Balcony
Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked and called my bank it had never been stopped..it was the the ships staff's fault..no apology and rude service at the service desk.
Drink package extremely too ...