15 Norwegian Jewel Cruise Reviews for Repositioning Cruises to Transpacific

We booked this cruise for the itinerary - and the fact we could do back to back all the way to Sydney. We had a balcony cabin - number 9644 in this case It was perfectly fine but since the ship was in dry dock, the cabin has changed ... Read More
We booked this cruise for the itinerary - and the fact we could do back to back all the way to Sydney. We had a balcony cabin - number 9644 in this case It was perfectly fine but since the ship was in dry dock, the cabin has changed slightly in that only one side of the bed has a cabinet. This was a little awkward and I don't really understand why they did this. The storage was adequate with plenty of room under the bed for a hard body suitcase on each side and also the hand luggage trolley cases fit too. The bathroom was fine - my criteria of trying to not book cruises with shower curtains was fully met and so I was happy with that. Embarkation was perfectly fine with a small amount of queueing. We noticed that, if you have a disability of any kind, there was a separate area with seating so that is a "mind at rest" thing for some people. We were allowed into our cabins after a fairly short wait and the luggage arrived pretty quickly so that we could unpack and explore before attending the drill. We didn't have a dining package on this cruise and so used the main rooms and Chin Chin (our favourite because the service is just so much better than the other places, even though the menu is more limited). We also ate a couple of times in O'Sheehans, especially after getting back on the ship after a hard day's exploring. We did have some complaints including the ubiquitous "over-cooked fish" - I just don't get why, when you send it back, it comes back nearly every time perfectly cooked, they don't just do it that way the first time around. Its such a waste of food, but it was completely inedible on a number of occasions. I was also served some frozen potatoes which sort of explains the fish as they must pre-cook and freeze a lot of the dishes. I suppose that's fine for most things, after all it is mass-catering, but they need to work on it. We had attended the meet and greet and so had received the card with the phone numbers on. We used them and things improved a little, along with a little complimentary Sushi to apologise, which was very nice and unexpected. The ship had a lot of new crew on board and it was especially noticeable in Tsar's Palace dining room. They have to be trained, of course, but maybe don't put all of the new staff in the same place! Azura was better and the staff in there were much more upbeat and good at service. There were good staff in Tsar's Palace but, on this occasion, the atmosphere could be strained at times whereas the other venues didnt have that vibe. I'm sure it is temporary and will be back to normal once the staff find their feet. The shows were outstanding, as usual. In particular we loved Rock you Tonight, Anna and Vlad, Le Cirque Bijou and Velvet. The other shows were good, just these were great. The Tap Pack could become a favourite in time. The comedians and hypnotists were not to my taste but others enjoyed them. Overall the entertainment staff do a great job. A shout out to Dexter for the dance classes on sea days. We had a lot of sea days on this leg and so the enrichment programmes become important, especially when you have 2 or 3 days of not so good weather. We enjoyed the talks on Polynesian Art and the navigation and Atoll talks. We didn't ever use the pool or the sun loungers but I didn't hear any complaints. (I'm too pale to sit in that sort of sun unfortunately but I did enjoy sitting on my balcony in the shade and watching out for sea life - the pacific is so vast that we didn't see a single other ship on the 5 days at sea, only a couple of flying fish and one pod of dolphins but hey the colours of the sea and just the peace was great). We embarked in Oahu and had spent a couple of days beforehand exploring with friends who had hired a car. I can highly recommend a visit to Pearl Harbour and some shopping in Honolulu - there are some great deals to be had if you search them out! The Hawaii Islands were a great place to have some really good days out, Volcanos, Blow Holes, Mountains, Views, Beaches, Waterfalls - whatever you like you will find it. My own highlight was the sailaway from Nawiliwili and viewing the Napali Coast from the deck of the ship. What an awesome place. However, that wasn't the only highlight. I think my favourite was Kauai Island but its truly hard to chose. I don't know what excursions were on offer specifically from the ship but the usual comment about the price is in order. It cost us $280 over the full four islands for four of us - including hiring a car, petrol, entrance fees to whatever we wanted to see and some drinks - including coffees in McDs for the free wifi. That was $140 per couple. As far as I could see $140 per person per day was the average cost of the excursions in each port - just not good value for money at all. This needs to be fixed by the company. Nuku Hiva was pretty special - we had a beach day but there were other things to do. We didn't book any ships excursions on this leg of the trip and were certainly glad as they are completely overpriced. You can book on the dockside for around a third of the price and better if you have a large group as you have bargaining power. Mo'orea - booked a lagoon sailing with sharks and stingrays - utterly beautiful although I didn't swim with the sharks! Despite what was being claimed, I had read that three weeks earlier, in the exact same reefs, a woman had her hands and boobs eaten by a shark. While the people in the boats keep feeding them and the stingrays, they will continue to be a danger to human beings. After the tour we had a good wander and found a local beer (delicious). Raiatea - again booked a tour at the harbour and visited Marae Taputapuatea which was very spiritual. Pearls, Vanilla, Volcanic Craters, Rivers that are the sea as well. We saw children having swimming lessons with the fish around them. I think this was my favourite place of the whole trip but I loved it all tbh. Bora Bora - again got off the tender boat (which was always easy and there were few queues except first thing in the morning. We visited this port twice on the back to back so on this visit we did a land tour and met the delightful Delores (who used to be in the tank regiment just outside of Paris). We visited Bloody Mary's bar but didn't have a drink - although you could. I took the advice of friends and stayed off the beach area there as it is renowned for people being bitten by sand flies. The visit to the place where they hand make the Pareau ended in my purse being lightened as I couldn't resist one of the dresses they were selling. The views all around the island are stunning. We did a lagoon tour on the next visit so I shall cover that in my next review. Pape'ete Tahiti. - Not my favourite place of the tour but that may have been coloured by the poor showing on the tour we booked dockside. I'm not sure that any of the others, including the ships tours, were any better - I didn't hear anyone praising the place but it was still nice to see the island. This was the end of this part of the cruise and was disembarkation day. We had to change cabins and it was chaotic due to the card printing machine not working properly. I'm not sure why the crew couldn't have delivered the new key cards to the cabins as there was no checking of ID etc. It resulted in huge queues at the guest services desk where they were having to reprint nearly all of the cards as none of them seemed to work on board (although they did work so that you could get on and off the ship). There must be a better way and it will be interesting to see if it was any better in Sydney as there were quite a number of guests staying on until Auckland. There was very little wifi to be had once you left the accessibility of McD's or Starbucks in Hawaii. Bora Bora - there was a cafe not far from the port where you could pay $5 for 30 minutes but it was very slow. There was free wifi in the tourist information centre but it hardly ever worked. Pape'ete - there was good wifi in a cafe near the port, you just had to buy a drink and also there was free wifi in the tourist information centre, but I dont know if it was fast or not. If you can afford it I would upgrade your wifi packages on the ship if you need to be in contact with home for whatever reason. Nuku Hiva had wifi in the cafe on the port - free as long as you bought food - I'm not sure that anyone on a cruise needs to eat food in a port - but crack on if you can manage it. It certainly smelled good! We loved the cruise. Being from the UK, it means that these places are normally too far away so this was an ideal opportunity. We found the sea days fine, although the sea day in between Nuku Hiva and Mo'orea was a killer for us - nothing wrong with the ships entertainment, it was just a perception that this was definitely the longest day. We crossed the equator during this trip and they did the ceremony! We got wrapped in togas (bed sheets!) King Neptune granted us safe passage as long as we kissed the (most disgusting) fish and then submitted to a glug of slime. It was great fun although in 85% humidity the togas were a little on the warm side! We didn't have any children with us but there were some on the cruise. They genuinely seemed to having a great time - even the "too cool for school" teenagers! We hardly ever saw or heard them during the sea days which usually means there is plenty to do to keep them out of trouble and harms way. The Jewel is a lovely ship with some seriously nice crew who go out of their way to try to make sure you have a good time. The food is my only bug bear but it never is bad enough to spoil my adventures. I would go back no problem at all - where is that lottery ticket! Read Less
Sail Date November 2019
We had a wonderful cruise. The itinerary, Hawaii and the Polynesian Islands, was fabulous. We were worried about all of the days at sea but we found plenty to do and were not bored. Of course the islands were terrific. We especially liked ... Read More
We had a wonderful cruise. The itinerary, Hawaii and the Polynesian Islands, was fabulous. We were worried about all of the days at sea but we found plenty to do and were not bored. Of course the islands were terrific. We especially liked the snorkeling/beach day in Moorea. The staff was very friendly and hardworking and the ship was clean and pleasant. We did not eat in the specialty restaurants and found the food in the dining room and buffet to be good. We have sailed on other cruise lines, some with higher ratings, but were pleasantly surprised by Norwegian. I would not hesitate to recommend the cruise. Aside from the ports a highlight was crossing the equator by sea. It was a spectacular day weather wise, the cruise director was a great Neptune, and we enjoyed the kissing of the fish ceremony. Our only negative experience was an issue with the passport collection and the coffee at the buffet was pretty bad. Other than that it was a dream trip. Read Less
Sail Date November 2019
Loved the idea of a repositioning cruise and that part was great. Could sail forever. However, the service on board was indifferent, to say the least. The people who ran the "kid's club" were fabulous and my grandchildren ... Read More
Loved the idea of a repositioning cruise and that part was great. Could sail forever. However, the service on board was indifferent, to say the least. The people who ran the "kid's club" were fabulous and my grandchildren had a great time. This was the best part. Ebarkation and disembarkation were flawless. Food was another matter. It was, to say the least, somewhat strange. Clearly it was mostly frozen and then reheated and the descriptions didn't really match what was served. The only really good meal was in Teppanyaki. The rest of the food was indifferent--it would work if you were hungry but it wasn't a good experience. The Enrichment speaker was wonderful and very enlightening. Felt as if we were being "nickled and dimed" for everything. For example, after having bought the soda package, we were often told in restaurants that no diet pepsi was available (that there was no more on the ship) only to be able to get it later at a bar. This happened more than once. Would I sail on this ship again? Not really if I had another choice. We went on this ship because of the large stateroom (with a separate bedroom) that was available for my daughter's family. That is the only reason we would go again on this ship. I've sailed on Oceania, Windstar, Celebrity, Princess, and now Norwegian. Norwegian was, for me, my least favourite. On the other hand, it had a repositioning cruise, which is my favourite. Read Less
Sail Date May 2019
The Jewel has been refurbished but not to the extent that it needed. I have never seen a harder working general manager (still hotel director to me) than Stephen. His problem is he can only deal with the staff he has been given. I ... Read More
The Jewel has been refurbished but not to the extent that it needed. I have never seen a harder working general manager (still hotel director to me) than Stephen. His problem is he can only deal with the staff he has been given. I certainly understand that all the employees from the Joy needed to be dispersed throughout the company but the lack of a clear understanding of English is a problem. The ship layout is difficult for someone used to the new Breakaway class. My last review of the Bliss was that it was "bliss". This was a long cruise and there were many sea days. It is hard to come up with enrichment activities that suit all. The lectures were wonderful. There was so much "trivia" that I had to retreat to my cabin to keep myself from going mad. The spa is certainly not up to par with the newer ships. It did not have a glass door so the door was kept open in order to help people find it. In keeping it open all the heat escaped. Even on a heated bed one needed a robe and towel covering to keep from being cold. The hot tub in the ladies only locker room had resting chairs by it. Those chairs had real fabric upholstery. Some regular deck chairs would make much more sense. I never felt that I could sit/lay on one of those chairs in a wet bathing suit. So many little things that one does not find lacking on a new ship. Too many to mention. I do still fully support NCL and intend to travel only on NCL. I write this review only as I feel it is necessary that all know the difference in the various ships. Read Less
Sail Date May 2019
I have always wanted to go to Alaska and my husband wanted to go to Japan, so on this cruise we got to do a bit of both! Boarded in Yokohama Japan. We stayed at Sotetsu Fresca Inn Sakuragi-cho in Yokohama. This was fine and we were able ... Read More
I have always wanted to go to Alaska and my husband wanted to go to Japan, so on this cruise we got to do a bit of both! Boarded in Yokohama Japan. We stayed at Sotetsu Fresca Inn Sakuragi-cho in Yokohama. This was fine and we were able to walk to the port from here - although was a good 25 minute walk. Embarkation was a little unorganised and long, but we were also quite early! Once on board, everything was easy. We mainly ate breakfast in buffet, and this was good. Sometimes had to walk around a bit to find a seat, but no major trouble. Plenty of selection and options, although it is amazing how after two weeks you still get a little bored with whats on offer! My bad! For lunch we ate in various restaurants, we gave all the complimentary ones a go! Menu didn't change much for lunch tho. Really enjoyed O'Sheehans for lunch - their fajitas and burgers were great, better than the ones at Tsars! Massive selection at buffet for lunch and options changed daily. Nice steaks out by the pool at Topsiders Grill - although this area was closed on cold wet days. For dinner we always went to either Tsars or Azura. Same menu in both, but just different atmosphere and decor. The waiters were amazing in these restaurants. Also loved Alvin who did the table allocation at Tsars, he was great with names and very welcoming. The food was very very good. Not amazing, but very very good considering the volume they are producing for. The ship production crew shows were amazing, especially the cirque inspired one!! Other shows were entertaining, some better than others. The nice guy giving the lectures each day was very good, but a little too indepth on certain things for me! We enjoyed all our cruise port stops. Alaska was amazing!! One bit of advice for cruises that go to Petropavlovsk in Russia. Although the ship berthed at 5am and some 30-40 russian immigration guys were expected to arrive soon after to do immigration checks for all passengers. It was 11.30 before our deck 5 was able to disembark. This meant that we missed our privately organised and prepaid tour. The various decks were allowed to retrieve their passports and depart according to deck, commencing from ship excursion passengers, haven passengers, deck 11, deck 10, deck 9 etc. down to deck 4, all with allocation times approx 30 mins apart. If we had been on deck 11 we would probably have got off about 9.30, but deck 5 was second last. If visiting this port would be better to do a ship excursion (something I rarely do!) or select a cabin on a high deck! Although we missed our excursion (the tour company did wait over an hour for us, but then had to go as had others with them), we were able to walk off the ship and into town ourselves for a look around. Was about a 10 minute walk. The ship had said that we would require to buy an $8 shuttle ticket, but this was not necessary. No one even checked us to see if we had a rebooked excursion or shuttle ticket. Spas were lovely and hot and the pools were heated too. We loved spending time upstairs in the Spinnaker Lounge. This was a lovely quiet spot with comfy lounges and great views!! There are also some little computer screens at front of some bars/restaurants that you can take a selfie photo of yourself and send a brief message via email back home - handy to let loved ones know how you are going! We had the free internet package and our 250 hours were rationed amongst the sea days and worked fine. We never did work out how to do the phone package to call our kids on their mobiles tho! Drinks package was great, it was included which was good, because we probably only drank 2 or 3 drinks a day which was more than normal!, but not enough to justify buying a package! Loved the manager, think his name was Steven Jacobson, very friendly and helpful. Also loved the cruise director Dan. There was enough entertainment around the ships, although there were still times where we didn't know what to do, but thats the time to grab a good book! Easy disembark, just did it ourselves and walked straight off! Read Less
Sail Date May 2019
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty ... Read More
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty restaurants, and they were all wonderful. When we ate in the main dinning room, we were able to have the same table with the same wait staff each night who treated us royalty. The ports were all interesting. I did not do any ship shore excursions in Alaska, as I have done them before, however I did do the excursions in Russia and each port in Japan. All done well with good English speaking guides. The last tour/excursion was in Tokyo and this took us to the hotel NCL had arranged. The hotel was magnificent. Another great experience thanks to NCL. Read Less
Sail Date September 2018
I chose this cruise due to the great itinerary, and my previous experiences with Norwegian. Unfortunately, NCL has evidently changed some of its policies to benefit itself. One would think that a single passenger would only have to pay ... Read More
I chose this cruise due to the great itinerary, and my previous experiences with Norwegian. Unfortunately, NCL has evidently changed some of its policies to benefit itself. One would think that a single passenger would only have to pay a maximum of a 100% Single Supplement. I paid the same as 2 passengers but while they would receive 2 Free at Seas, I only received one. And the amount NCL charged for the tips/taxes for the Free Drinks package was over $300 US. Not so free! The information then stated that in order to step onto Russian territory, you had to have either a Russian visa or be booked on an NCL excursion. This proved to be a lie, since as long as you didn't leave Petropavlovsk, no visa was required. As I have visited Alaska on several previous occasions, I was quite happy to fend for myself in the 3 Alaskan ports. I eventually was able to get a Russian excursion that wasn't several hundred dollars due to the perseverance of my agent, and I was very glad that I booked excursions for the 4 Japanese ports. The last one took us on a highlights of Tokyo and then to my hotel. Tokyo is a very intimidating city as far as getting around, so after the cruise, I was very glad to book with another tour company that picked us up from our hotel, took us to the bullet train station, to Kyoto for a tour there, and then all the way back to my hotel. On the final day, I had already booked an airport shuttle to take me to Narita airport, which was not far off a 2 hour trip. I truly feel fortunate that each activity that I had planned went off without a hitch. Embarkation was terrible in Vancouver. Even though I was provided with a 12 to 12:30pm time slot, I didn't actually get on board until after 3pm. NCL doesn't seem to think that its customers have any issues with standing in long lineups, with very little support for those who use walkers/wheelchairs. I can't stand for long periods so was very happy that my hardbody carry-on luggage could be used to sit on. I was totally exhausted by the time I reached my cabin. As far as the actual cruise, the food was fine in the 3 regular waited-on restaurants, as it was at the pay extra restaurants, although I questioned why I had bothered to pay the extra amount. The entertainment was okay but not as good as my previous cruises on the Sun and Dawn. My cabin attendant didn't get my room cleaned until mid-afternoon each day, not something I was used to with NCL. I have wanted to visit Japan for many years, so am glad that I took this cruise, along with the visit to Russia. Due to another passenger's medical emergency, we ended up turning around and visited an island south of the Kamchatka peninsula, which happened to coincide with a volcano starting to erupt straight ahead of us. I have never seen a volcano erupt before in person. There were 3 that erupted within a 24 hour period that passengers were able to see, and despite a couple of typhoons hitting Japan, we were able to miss both of them by the ship changing its course to avoid them. I will be on the Queen Elizabeth next June, a high end cruise line. I wonder why I was able to obtain a whole cabin on this ship for myself, while paying 0% supplement?! I will be looking at other cruise lines other than NCL in the future. I used to think that NCL had the best features, but no more. Read Less
Sail Date September 2018
Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on ... Read More
Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on time. Even the port where we were tendered were handled well and in a timely manner. We also found out that we could opt out of the automatic $14.50/person gratuity entry to our on board account, and instead pay them directly to those we had dealings with. We had hoped to take advantage of the beverage package as one of our “perks”. However when we were told that we had to pay the gratuities on the retail price of the package up front (it would have been $400+/person) we opted out. Other cruise lines we have had this perk with have you paying gratuities each time you use it, which really seems more fair to me, especially as we are not heavy drinkers. We wouldn’t even drink enough to cover the amount of the gratuities paid. Read Less
Sail Date September 2018
We spent the “ Golden Week “ in Yokohama while the NCL Jewel hosted a private charter. We enjoyed Fruhlings Fest, and the Port festivals and activities while there. We explored and experience the world famous quality from Toyota, ... Read More
We spent the “ Golden Week “ in Yokohama while the NCL Jewel hosted a private charter. We enjoyed Fruhlings Fest, and the Port festivals and activities while there. We explored and experience the world famous quality from Toyota, Honda, Nissan, Mitsubishi, Kawasaki, Yamaha, Suzuki, Toshiba, Canon, Sony, Panasonic. Japan taught the world " just-in-time " manufacturing, and that organizations should value their employees. This 21 day repositioning cruise from Tokyo to Seattle was our final cruise leg, and return home. The itinerary was 7 sea days, with visits to 4 Japanese ports, 1 Russian port, Hubbard Glacier, and Glacier Bay, and 5 ports in Alaska. Communication issues with customs & immigration , & embarkation processes, were experienced, but to be expected with so many new ports, and several countries. Actually general communication on the ship was rather poor with instructions often being contradictory. Embarkation process was swift and efficient. We very quickly hit our first bump when our very first Japanese port, Shimizu was eliminated, as they announced the ship would remain in Yokohama the following day for mechanical repairs. The remining port stops in Japan were very good: Aomori: Neputa summer festival featured enormous floats with painted screens depicting Japanese Gods, historical figures and mythological beings. Visited the magnificent grounds of Hirosaki Castle. Hakodate: Highlights of Hakodate from the Goryokaku Tower, a 350 foot high observation point, to the busy fish market to the Mount Hakodate Ropeway. Otaru the port city for Sapporo on Hokkaido island (Japan’s northernmost island) is known for glassworks, music boxes and sake distilleries. It is a compact and delightful village for self exploration. Russia was a cold day, but memorable experience with our visit to Petropavlovsk ( St Peter & Paul ) A poor northern Russian city of about 200,000 surrounded by volcanoes. It is home to Russia's largest submarine base. The city proudly reflects its military significance. The gruelling hard winters, of which much snow still remains, toll on roads, pedestrian paths, and buildings is clearly evident. The pristine natural beauty of Alaska's high glacial mountains and tree lined shores. We saw many whales, dolphins, seals, and eagles throughout the passage. The ship's tour of both the Hubbard Glacier and the following day Glacier Bay, professionally narrated by Park naturalists, were very enjoyable. Initially the several public viewing locations were extremely crowded, and people quite rude in the crowds. We retreated to the viewing privacy of our balcony cabin and ventured into the public viewing areas later. Icy Straight Point was a unique cultural experience. Food was reasonable throughout the variety of ship restaurants. We now wonder whether it is a company strategy to have clientel pay more, and dine in the Specialty restaurants in an effort to find something of quality to eat. Cagney's was not the star restaurant on the Jewel with Le Bistro claiming that spot. Moderna & Chin Chin were also good albeit a very limited menu. Our experience with Teppanyaki was more show than food quality. There was a conspicuous absence of fresh salmon, king crab, or seafood of any sort, and much of the beef or pork served was rather tough, and often overcooked. Again we note most restaurant food was only warm - the exception being the Garden Cafe immediately upon opening. One of the most significant concerns remains " head office control " limiting the chefs ability to vary menus, and provide culinary cuisine more reflective of the area of travel. While it is nice to not deal with the logistics of transport, and accommodation in this variety of cities, we did miss out on experiencing the local cuisines – caviar, perogies & sourkraut, smoked salmon & bannock ! Overall entertainment quality and variety was good - the highlight being the Russian gymnasts. However the absence of any entertainment reflective of the oriental, russian, or native cultures, " enrichment programs " cultural , basic language , or port information was disappointing. Two enrichment seminars were given to an absolutely packed Stardust theatre - showing strong client interest. Unfortunately neither expert had ever being to the destination they were presenting on, resulting in weak, internet researched presentations. Onboard activities have been severely curtailed, and many services had very limited hours. The focus was clearly on NCL Shore excursions, and selling additional spa, dining, or health services. For example the library only opened for one hour most days, and although a quiet spot to read it smelled of smoke. Shore excursions desk was also only open briefly, and there were often significant lines. We guess they are trying to embrace the more cost effective electronic culture and encourage you to book that way. Most shore excursions were full bus loads and have become rather pricey. As all locations were new to us we booked primarily NCL excursions. Increasingly we discovered more guests successfully using independent guides, or venturing out on their own with taxis, and they were reporting much more satisfying experiences. The assembly process of participants in the ship theatre, disembarkation & load the tour buses continued to be chaotic, with clients arriving late, not queuing respectfully, & not following instructions. Frankly this waiting and disorganization caused many tours to be less than enjoyable. Using the walking or jogging track you also encounter “ smoking areas “ where your exercise and fresh air experience was dampened. For the most part staff were genuine and helpful, however there were several encounters were it was obvious staff were not allowed to think, and responded accordingly with a " standard answer " even when it made absolutely no sense in the circumstances. Disembarkation in Seattle was an unmitigated disaster ! We understand the ship docked on the opposite side than what was originally planned. As a consequence luggage had to be unloaded in the reverse order that it was organized. Multiple companies services are contracted by NCL to accomplish disembarkation of passengers and luggage quickly and efficiently. The lack of communication between the parties, the uncaring attitudes, and resulting chaos was a horrendous way to end the voyage. While our luggage was scheduled to be available in the first group at 8:00 am it was actually the dead last group some three hours later ! This placed passengers directly into mid-day “ long weekend “ rush hour traffic in downtown Seattle and created many subsequent problems with missed flights, and transportation connections. Not a single word of apology from NCL to its guests. Read Less
Sail Date May 2018
The cruise was overall quite good. I was very disappointed that we didn’t make our first stop which was Mt Fuji (Simuzi). It was a key stop for us. The additional stops were interesting, especially as we got to Alaska. The Glaciers ... Read More
The cruise was overall quite good. I was very disappointed that we didn’t make our first stop which was Mt Fuji (Simuzi). It was a key stop for us. The additional stops were interesting, especially as we got to Alaska. The Glaciers and the beauty of Alaska is absolutely spectacular. Booking a massage on the cruise was easy and the massage was wonderful. However, the high pressure sales job after to buy all the products spoiled the experience. Word to the wise, don’t book spa services as this happens each time in spite of telling th no. Excursions were extremely pricey, even with a credit per port. The specialty restaurants were ok, with The Bistro top of my list. Carney’s was s disappointment both times we tried it. Moderno’s was okay. tepanyaki was fun and we went twice. Overall a good cruise. Weather was chilly but fine. Thanks for listening. Read Less
Sail Date May 2018
This was a 21 day from Tokyo to Seattle cruise. We arrived 5 days early in order to explore Tokyo. Hired a local guide and had a great time. Stayed at the Marriott Shinagawa and used their Concierge Lounge. Great hotel and service. We ... Read More
This was a 21 day from Tokyo to Seattle cruise. We arrived 5 days early in order to explore Tokyo. Hired a local guide and had a great time. Stayed at the Marriott Shinagawa and used their Concierge Lounge. Great hotel and service. We took a cab to the ship and the embarkation process was swift and efficient as we had a 2 bedroom (H4) Haven suite. Our suite, Cabin 14010 was filled with mold and mildew. We are allergic to mold and mildew. Mold was also present in the duvette, sheets, and pillows. Steward and butler were great as they changed out everything and brought a HEPA filter. Also A/C ducts blew in dust and mold. Unfortunately none of that helped. We were sick for 12 of the 21 day cruise and wife still has bronchitis 10 days after the cruise. We were finally able to track the problem down to black mold in a leaky drain trough going across the bathroom area. The carpet was also filled with mildew. The crew repaired the leaky drain area several days before the end of the cruise and brought in industrial blowers to dry the area out. The mold and mildew were so bad that I had to sleep on the couch in our living room area and my wife had to sleep in the second bedroom. As if that wasn't enough, disembarkation at the new Norwegian Seattle terminal was a disaster. We had to wait 60 minutes for our luggage (even though we had priority) and when it arrived there was no orderly process to get the luggage. Just one big free for all. We asked the Norwegian terminal what was going on and they just shrugged their shoulders told us to talk to the ship personnel. Lastly, during our Norwegian transfer to the Seattle airport, the luggage compartment door of the bus opened and our luggage went bouncing down the Interstate. Bottom line, Norwegian is a great value, but I have yet to have a cruise with them where everything has gone right. Read Less
Sail Date May 2018
This was our 6th cruise on NCL, but our first transpacific. We chose it because of its itinerary, its length, and that it ended as an Alaska cruise, which we have always talked about doing. This combination of Asia, Pacific, and Alaska ... Read More
This was our 6th cruise on NCL, but our first transpacific. We chose it because of its itinerary, its length, and that it ended as an Alaska cruise, which we have always talked about doing. This combination of Asia, Pacific, and Alaska was perfect for us. All the port stops in Japan were wonderful - Yokohama, Aomori, Hakodate and Otaru. The ship docked very close to town, and there was plenty to do in each place. Our most treasured experience was finding an onsen (hot springs bath, all nude, segregated by gender) in Hakodate. We were not impressed with Petropavlovsk though. Access was by tender, which wastes a lot of time especially with old folks with bad knees struggling to get on and off. Prior to the cruise, we were told quite specifically that we needed visas just to roam around town, so the best thing to do was sign up for an NCL shore excursion. Turns out that the Russians will let cruisers with no visas into town, just can't go beyond the city limits. The many days at sea crossing the Pacific was a real treat. Even better was getting an extra Wednesday because we crossed the International Date Line. Conversation with the cabin steward was fun - "what is today?" "Wednesday" "what is tomorrow?" "Wednesday." We did not go to any of the specialty restaurants. Of the free ones, we went to the Azura only once, and ate breakfast, lunch and dinner at the Garden Café buffet the whole trip. Food was good, not great. The first top round roast in the carving station was so tough, however, it defied mastication. Our cabin steward, Aris, was the best. He was never intrusive, did a great job with the room, and answered all our questions. His towel art creations were ones I had never seen before. If it were not for the the ship being even more worn out, we would take her back to Japan in September. Read Less
Sail Date May 2018
Cruised from Japan to Seattle, USA. The cruise ship was great, the staff very friendly, the food was good. We had an outside cabin with a large window. Included was the drinks package, special coffees (which could only be used in the ... Read More
Cruised from Japan to Seattle, USA. The cruise ship was great, the staff very friendly, the food was good. We had an outside cabin with a large window. Included was the drinks package, special coffees (which could only be used in the restaurants or the Irish bar), and water, and gratuities. The itinerary was very good with stops in Japan, Russia and Alaska. Getting off the ship at our final destination in Seattle was very slow and some people missed their flights. We arranged our own shore excursions throughout the trip. The only problem was when we were trying to purchase an expensive bracelet in the Tradewinds shop on board and the staff were telling us it was an Effy product, but when we visited the Effy shops on shore they advised it was not an Effy product. The ship could not tell us who actually was the manufacturer. Luckily we did not buy. Read Less
Sail Date May 2018
We sailed on the NCL Jewel from Vancouver to Hawaii. This was our first transpacific cruise and were worried about the sea conditions. Having done a transatlantic cruise 2 years ago, we were expecting some rough seas but nothing compared ... Read More
We sailed on the NCL Jewel from Vancouver to Hawaii. This was our first transpacific cruise and were worried about the sea conditions. Having done a transatlantic cruise 2 years ago, we were expecting some rough seas but nothing compared to what we experienced on this cruise. The Ship The Jewel is very outdated and needs to be refurbished. The ship layout is confusing and there are a lot of dead ends. The crew did a great job keeping the ship clean. Cabin Worst ever. See below. However the cabin steward was very friendly and kept the room clean. Dining We had the 3 specialty restaurant package. The food in Cagney's was very good. The service not so much. Waited 20 minutes before the waitress acknowledged us and gave us water, which was a reoccuring theme in most restaurants. The menu has been changed with cheaper options. Moderno was good and the meats had great flavor. The salad bar had less options as compared to our cruise on the Breakaway and Dawn. Service was better here. Teppanyaki was very fun and the food was great as always. They need to change the dessert options here as both desserts were not good. They should have mochi or something similar Garden Cafe food was good but was very repetitive throughout the cruise. This being a 10 day cruise, it gets old quickly. The main dining room food was just ok. Like the garden cafe, the food options get old and after day 7, the menu repeated from Day 1. The service is the worst we have experienced on any cruise. Water glasses were never refilled unless asked, took 15-30 minutes before anyone acknowledged us and took our order. Sometimes the restaurant wasn't even busy. Unacceptable. Entertainment Cruise Director was an annoying guy from Australia. A lot of corny jokes. When hearing his voice during the announcements, it made you quiver. With so many sea days, the entertainment and activities were lacking. Spent a lot of time in the casino and as everyone does, lost. Maybe this is their goal so you spend more money in the casino. The shows were good especially burn the floor. The ventriloquest was hilarious as was the comedian. The hypnotist Brenda was very good as well. The Hawaiian show they had in the theater was very entertaining. Service Some crew members were great and others were not very welcoming especially in the dining room. There were times if we asked for something, it seemed like they were doing us a favor and like we were bothering them. Ports Hawaii was AWESOME! Will definitely be going there again After sailing our last 4 sailings on NCL, it's time for a change. Service has been declining and we feel like we are not enjoying the NCL product anymore. Next cruise will probably be on Royal Caribbean or Celebrity Read Less
Sail Date October 2017
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. ... Read More
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. Embarkation in Seattle was a little confusing to us, as well as the NCL personnel. There were circumstances we later learned that were overblown that kept cash paying customers from coming to Seattle to board the ship. They received a notice that if they were allowed to board the ship as their booking stated that they would be in violation of the Jones Act in some fashion. Most of us seasoned travelers could never figure out what the violation would have been unless it had something to do with the way the trip was booked by some of the cruisers in separate segments instead of the entire 49 day initial segment altogether. Anyway once we got past the visa/ETA snafu the boarding process was quick and efficient. We were welcomed aboard at the top of the ramp by a host of Officers and Uniformed Staff and once inside there was champagne being distributed by the wait staff and musicians were playing in the atrium. Having sailed with NCL on a few occasions we were familiar with the process of waiting for the staterooms to be announced as ready. We went up one deck to O'Sheehans and had some mozzarella cheese sticks and French fries while we waited. It wasn't long before they announced our floor was ready and we proceeded down what I like to call the "Secret Passageways" ( a couple of hallways on each side of the bar) to our room which was also located on Deck 8. The same as O'Sheehans. Clean, comfortable, cool and laid out well is how I would describe our Starboard side Oceanview Cat.A stateroom. Lots of closet space and convenient to the main dining room, Tsars, which has its Main Entrance just one floor below ours. The restaurant itself is on Deck 6. A spacious shower and the toilet was not cramped as is with a lot of other rooms. They replaced the mirror in our bathroom about 10 days before we reached Sydney. It was on their list of things to do. We had no issue with it. All in all I can recommend Stateroom 8122 as a good choice for location and quietness. The entertainment and Cruise Directors staff aboard the Jewel for this voyage was second to none. The Jewel Showband, the guest musicians playing guitars and piano in the atrium, the Alambre Trio, Taylor Kundolf, Fire and Ice, Temperature, the singers and dancers of the Jewel Production Cast and the Burn The Floor dancers kept everyone applauding the whole trip! Bravo.. The ports visited on this voyage were in order: Seattle WA, Ketchikan AK, Cruise Sawyer Glacier, Juneau AK, Skagway AK, Cruise Glacier Bay, Icy Point Strait AK, Sitka AK, Prince Rupert BC, Vancouver BC, Hilo HI, Nawiliwili Kauai HI, Kahului Maui HI (2 nights), Honolulu HI, Nawiliwili Kauai HI (2nd time), Hilo HI (2nd time), Nuku Hiva French Polynesia, Fakarava FP, Bora Bora FP, Moorea FP, Papeete FP, Raiatea FP, Bora Bora (2nd time and overnight),Pagp Pago American Samoa, Cossing International Dateline, Lautoka Fiji, Suva Fiji, Port Vila Vanuatu, Noumea New Caledonia, Isle of Pines New Caledonia, Sydney Australia, Burnie Tasmania, Hobart Tasmania, Sydney (2nd time) Melbourne, Australia, Burnie Tasmania (2nd time) Wellington New Zealand, Napier NZ, Tauranga NZ, Auckland NZ, Bay of Islands NZ and finally Sydney for disembarkation. 68 wonderful action filled days intertwined with days of nothing but leisure and enjoying the amenities of the NCL Jewel. Accolades to the Captains and the staff for our numerous tendering to a lot of these exotic locations that went off without a hitch. Using tender tickets and discovering that using ALL of the boats available was the best way to go with getting passengers off the ship and onto these islands so they could spend their time onshore. The weather cooperated 95% of the entire cruise with smooth sailing. The Jewel is a very capable ship and I look forward to visiting her again for another round of adventure. The officers made it clear that this voyage was a learning tool for them as well as an adventure for the passengers. Other than Alaska and Hawaii these were waters not traveled by an NCL vessel before and caution with safety seemed to be in place at all times. If this itinerary is ever visited again, along most of the same lines, I would seriously consider boarding for it once more. Read Less
Sail Date September 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

Find a Norwegian Jewel Cruise

Easily compare prices from multiple sites with one click