2 Norwegian Jewel Cruise Reviews for Group and Theme Cruises to Panama Canal & Central America

Partly because of price but not significance difference. Organization of boarding procedure in Miami - extremely poor - substandard. Service and employees - very good. Excursion vere very poorly organized mainly information to ... Read More
Partly because of price but not significance difference. Organization of boarding procedure in Miami - extremely poor - substandard. Service and employees - very good. Excursion vere very poorly organized mainly information to participants to and how to leave ship. Returning from excursions well organized. Entertainment - shows were one of the lowest quality we experienced.. FOOD VERY POOR based on central Europe standards. Wiener schnitzel served clearly showed, that the chef did not see even picture how the wiener schnitzel looks like. French soup was served eleven times on occasion even twice - lunch and supper and it did not tasted as french onion soup. Pasta was grossly overcooked even when served in Italian Cuisine Restaurant. Great majority of the food served were of East Indian origins using strange spices and combinations. Corn sitting in the sweetened milk, roast beef served but no mashed potatoes just to name few. When I tried to mention this issue to supervisor of servers, she was more concerned about the cabin number where are staying in instead of to listen about the issue of food. I said please accept my apology to bother you. Disembarking in LA did have some shortcomings and direction to transportation using busses to an airport should be streamlined. We experienced much better environment, service and food on MSC and other smaller Greek's company - name I could not recall. Based on our experience we booked next cruise South America using different cruise line. Disappointed, that MSC does not have itinerary we like. Read Less
Sail Date January 2017
My wife and I had never been to the Panama Canal and some of the other ports. This was a bucket list trip. We went with a group of 54. Norwegian's subcontractor for port transfers SMS Shore Operations did a terrible job at both LA ... Read More
My wife and I had never been to the Panama Canal and some of the other ports. This was a bucket list trip. We went with a group of 54. Norwegian's subcontractor for port transfers SMS Shore Operations did a terrible job at both LA and Miami. It took us about an hour and a half to get from LAX to the ship (most of the time was at LAX awaiting transport). Our group had to be split into several buses. You would think they would provide a dedicated bus for such a large group. Also, you would think the bus would be waiting after the plane arrived. The transport in Miami didn't go much better. Again, we were split between two buses. Once we were loaded on the bus, the bus driver discovered a problem that prevented him from going to the airport. We had to transfer to another bus. The Jewel was a very clean ship despite how old she is. The room was spacious for a cruise ship of this size. Entertainment was very good. Randon Lauron was outstanding and every time he performed in the Magnum lounge it was packed. He should be part of the main entertainment in the Stardust. The Jewel Band was also outstanding. The first night of dining at Tsar was not that great but got better thereafter. Ate at Cagney's twice and once at Le Bistro. Both were outstanding. Recommend purchasing the specialty meal package. It is well worth the money. The internet was very slow and ate up the time very quickly. We went on an excursion at every port. Cabo San Lucas was not that spectacular unless you are looking to purchase a condo or time share. Acapulco was very interesting and well worth it. We were the first bus to the cliff diving at La Quebrada and had fantastic views. The views from Hotel Las Flamingos and the Fort of San Diego were fantastic. Wish we had more time at Antigua, Granada and Cartagena. The best shore excursion was Discover Costa Rica. Rolando was the best guide we had the whole trip. He was very knowledgeable and helpful. Read Less
Sail Date January 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.7
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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