6 Norwegian Jewel Cruise Reviews for Family Cruises to Caribbean - All

The embarcation was quick, efficient, and professional. We did not have our correct documents but with more effort on agents part that was not a problem. The inside cabin was sufficient for our needs. We were midship and felt no movement ... Read More
The embarcation was quick, efficient, and professional. We did not have our correct documents but with more effort on agents part that was not a problem. The inside cabin was sufficient for our needs. We were midship and felt no movement whatsoever when at sea. We were in cabin 10607 and our cabin steward, Mr. Adonis Canada, HP#4827, was absolutely the very best cabin steward we have ever had. He was efficient, professional and ever present for any of our request. The entertainment was also excellent. The music and dance themes were broadway quality. All the entertainers performed at one hundred and ten percent. The acrobats exhibited mesmerizing feats of strength and skill; and the comedians, we never stopped laughing. The food in all the restaurants was plentiful and of good quality and taste. All the employees were fresh and clean, polite and smiling. We were part of the gambling guest. The ony issue that could be imporved is to have two "Texas Hold Um", tables. Since the Jewel is not usually selected for gambling cruises It has only one table and the casino supervisor advised that has always been sufficient in the past. The GETAWAY has two tables and is sufficient to get on some time during the day. The disembarcation was a smooth as the embarcation. We were able to leave quickly. All said, it was one of the best cruises we have been on and we would reccomend Norwegian Cruise Lines to anyone, especially first time cruisers. Respectfully, Tom and Connie Young Read Less
Sail Date April 2015
The jewel isn't the newest, fanciest ship, but I don't care... I love it :) I felt like it was the perfect size- not too big, not too small. It was older, but it was extremely clean and well-maintained. We cruise once or twice a ... Read More
The jewel isn't the newest, fanciest ship, but I don't care... I love it :) I felt like it was the perfect size- not too big, not too small. It was older, but it was extremely clean and well-maintained. We cruise once or twice a year but this was our first time on NCL (previously we've been on Carnival, Princess, and Royal Caribbean). We quickly became huge fans, and I even put down a deposit on a future cruise. These are the pros we found: The service was excellent. I only found one person (a room steward, thankfully not ours) the entire time that wasn't friendly and helpful. That being said, my mom spent quite a bit of time in the casino, and she assured me the attendants there were not attentive or friendly at all unless you were a high roller. There was never a time we had nothing to do... the biggest problem was deciding between options. The on-board activities were plentiful and fun, and far exceeded our experiences on any other cruise line. My daughter participated in the kids program, and she begged to go back every time it was open (unlike other cruise lines). Sometimes I even pleaded with her, "Don't you want to stay with us and do a family activity?" She didn't :) We loved freestyle cruising (especially no formal nights!). We travel from the midwest to cruise and packing a lot of extra dressy outfits just isn't practical. In advance of the cruise I was afraid that the atmosphere would be too casual and ok, I'll admit, trashy. But, we found just the opposite. Although not dressed to the nines, it was inherently more formal than our experience in the dining rooms on Carnival. We also liked the flexibility to dine with companions or not- sometimes I like to meet new folks and sometimes I want to unwind with my travel companions... the hubby despises dining with others. The food was exceptional. HUGE CAVEAT- the dining rooms were terrible. We tried Azura and Tsars Palace a couple times and YUCK. I jest that the main chef was previously at a nursing home cafeteria because the food was bland, low quality, and lacking taste and presentation. Fortunately for us we had the Ultimate Dining Package, and I will not travel NCL ever without it. We loved, loved, loved Cagneys, Tepanyaki, Moderno. La Cucina was pretty good. I could leave LeBistro next time- too much duck. I wasn't a huge fan of the complimentary Irish pub and grill. Also, I'm generally not caught dead in a buffet, but this ship was the exception- the best buffet we've ever experienced. We dined there daily for breakfast and a couple lunches. Seriously, it was fresher and tastier than either dining room on the Jewel and rivaled the dining room meals on some of the other cruise lines. We really liked the entertainment, for the most part- our favs were the comedian and the comedian/magician. All the game-style shows were pretty funny too. Generally, singing/dancing shows are by far my favorite activity (I will even choose a cruise itinerary to see a specific show) but these on-board shows made me uncomfortable they were so lewd and suggestive. The choreography could rival some gentleman's clubs- definitely not family-friendly. The cast was talented, and I would have preferred to see them in something classier. Those were the best things we noted about the ship. We also loved this itinerary which traveled to Belize, Honduras, and Cozumel. I would go back to any of those ports in an instant. Read Less
Sail Date April 2015
Let me first start out by saying that this cruise was the prime example that Fancy doesn't always mean quality..... The Norwegian Jewel which is clearly not a new ship - exceeded our expectations by far! Let's start with the ... Read More
Let me first start out by saying that this cruise was the prime example that Fancy doesn't always mean quality..... The Norwegian Jewel which is clearly not a new ship - exceeded our expectations by far! Let's start with the PROS: Crew: The staff was so friendly and accommodating. Whatever we needed - we got it. We loved the washy washy guitar man in the dining rooms!!!! FOOD: The unlimited drink and Meal package was A HOMERUN!!!! The restaurants were amazing. A different taste every night. The Tepanyaki Japanese restaurant was our favorite! The unlimited drinks were flowing!!!! Throw the bartender a few extra bucks they will hook you up! Whatever we needed or wanted they had it for us( they also use top shelf liquor !!! ) score! Entertainment: Very random selections but very funny ( a few great comedians and some other nice shows) We also loved all the different bands that played at the pool ...lounges and clubs! We LOVED the martini bar!!! What an awesome addition to the ship. CONS: We honestly have no complaints... Improvements perhaps? Sure. They can use another adult pool ( not necessary ) but would help! - The ports were amazing but the tendering was a bit annoying( you don't pull into port - you take a separate boat to land ) but the ports choices were amazing. ( honduras,belize,Cozumel) This is a simple boat... Perfect size ( only 2800 passengers) and enough help to go around- had the best time and proves you don't need fancy for a fun time!!! GO GO GO! Read Less
Sail Date April 2015
This is probably our 20th cruise. This is our first Norwegian Cruise Line trip. We bought the all inclusive package with tips included. Our room was nice and the room steward was nice- but average. Our waiters at dinner where pretty ... Read More
This is probably our 20th cruise. This is our first Norwegian Cruise Line trip. We bought the all inclusive package with tips included. Our room was nice and the room steward was nice- but average. Our waiters at dinner where pretty good but we ate at the fine dining restaurants every night. My big concern was the archaic system for paying (which ironically, we did not have to pay because we bought the all in or all inclusive package). We were told it was for record keeping. There seemed to be limited staff to get you drinks and then there system for paying took close to another ten minutes. One time at a pool bar, it took over 20 minutes to order a drink and another significant period of time for the payment process to occur. They took your cruise card, used it through an old time card reader. Printed a receipt, then brought you the receipt and had you sign it. Yet getting on and off the ship was quick and they keep pretty good records just electronically. The casino had card readers that the bar staff carried around. One night at the Spinnaker Bar where I was the only one at the bar, the bartender was taking a pictures of what looked like an officer (at least he had that type of uniform). So I waited. When he finally got to me, he told me the bar service staff would bring me the drink. I looked over at the only staff member present, and now he was taking pictures of his officer friend. I had always though the customer comes first. This obviously is not the case with the bar staff. I felt that whoever is in charge is at fault. The staff seems to be poorly trained, yet often there were working as fast as they could, there system created a good part of the back log, and this detracted from our experience. I have sailed with Carnival, Princess, RCL, Windstar, Regent and Uniworld prior to NCL. We even sailed with Renaissance which is not longer in business. I doubt we will cruise again with NCL again. Most the service was average except for the bar service which was poor. Read Less
Sail Date April 2015
This was my first cruise however my partner had been on many. We were very impressed with the ship and all of the amenities it had to offer in addition to the staff who were all outgoing and friendly all of the time. Our stateroom was at ... Read More
This was my first cruise however my partner had been on many. We were very impressed with the ship and all of the amenities it had to offer in addition to the staff who were all outgoing and friendly all of the time. Our stateroom was at the back of the ship on 11th level and it was awesome with a balcony where we could sit and look out onto the ocean and beautiful skylights. In addition we paid extra for the meal package to include the private restaurants & the drink package which made the trip even better with wonderful cuisine options and no worries about a huge bar bill at end of cruise. I would highly recommend NCL for your optimal cruise experience! Read Less
Sail Date March 2015
This was our 21st cruise but the first time in 20 years that we were on NCL. The food was awesome. Entertainment was great. Especially the comedian and the comedian magician. Loved the washy washy guy that sang for you when you entered ... Read More
This was our 21st cruise but the first time in 20 years that we were on NCL. The food was awesome. Entertainment was great. Especially the comedian and the comedian magician. Loved the washy washy guy that sang for you when you entered the buffet. Trujillo left a lot to be desired. Very poverished and nothing there to do. The bathrooms in the room were extremely small. This was our first time at free-style dining. We were leary about not getting the personalized service like when you have assigned dining. There was no personalized service at all. Waiters just brought your food and never spoke to you. Luckily the food was very good. If you like to eat and drink, go to Mr. Sanchos all inclusive resort in Cozumel. Fifty dollars if you book on line. The ship never felt crowded. There was always room wherever we went. We enjoyed the Beatles tribute that was in one of the lounges. Houston port is very nice We parked about 50 feet from the terminal. We did not go on any excursions booked through NCL Read Less
Sail Date February 2015
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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