1 Helpful Vote
Sail Date: March 2019
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a ... Read More
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a bit of exploring we went to the buffet for a drink and a snack. Much the same as all other buffets people piling plates like it was to be their last meal and difficult to find a seat. No announcement came so we went looking to find our cabin was ready. The room was clean and tidy but a bit on the small side to other cabins and rather less storage. The balcony was also on the small side and a bit scruffy. My wife's luggage turned up fairly prompt but no sign of mine so off we went exploring and to have a cocktail or two. Time for dinner and still no luggage. I informed our cabin steward who said she would go and find out where it was. We didn't see her again until 3 days later when she said hello and asked how we were. The next time was our last night when she asked us to fill out a card that chose a crew member who excelled. So it was off to dinner in the clothes I had been wearing all day. Dinner was ok but nothing to brag about. Back to the cabin still no luggage so off to customer services. I told them of the problem and rather offhandedly the lady asked me if I had checked the luggage room. when I replied no I though luggage was always delivered to the staterooms. She said I should have checked there. Keep calm I told myself. I had to ask her where it was and made my way there. I located my case in the said room and was told it had been held back because there was a pair of scissors in my case. I had to get the scissors out and show them and was then told they were ok and I could take my case. This was now 9.00pm. My wife asked them why the information had not been sent to our room instead of us having to go round investigating. Norwegians customer experience is slowly going down the pan. Dining was not a great experience. We used Azure once and thought the room was dark and the low ceiling made it feel too compact and the meal was average but service was very good. Chin Chin was bright and cheerful and the meal was excellent as was the service. The other nights we had dinner in the Tsars Palace. This is a very delightful room, bright, spacious and luxurious. Service was ok most nights but there were some excellent waiters. The meals were quite mediocre and didn't live up to the opulence of the room. One night I had a lamb shank that was served with a slice of carrot and half a roast potato. I am not a huge eater but this was a bit ridiculous. Another night we ordered Irish coffees and as soon as they arrived we could see they were not right. The cream had all dissolved into the coffee, we picked them up and they were cold. We told the waiter who took them away and replaced them. The replacements weren't cold but slightly warm. We just left them. We told our waiter the following night and he told us they had run out of the whipped cream and were using powdered cream. He told us he would personally make coffees for us. The ones he made were very good. We found a lot of the meals we had were very average and quite often they were only warm. This was the only cruise where I only had one cooked breakfast due to the first one being lukewarm. The rest of the time it was toast, fruit and cereals. Bar service in general was very good except for when they ran out of mint for the mojitos. There was only one night where the entertainment was excellent. This was the Circus act. Some of the acrobatics were spectacular. The rock night was enjoyable. Two of the nights had solo female singers who I thought we just ok. The other night was not my scene at all with some very weird artists. the strangest being one huge overweight guy dancing in a leotard. It made me wonder why females have to cover their breasts when this guy had bigger breasts than some of the girls and he had them swinging about everywhere. But he was well received but not by me. The resident band were very good and performed a wide variety of songs. I cant comment on the activities on board as we only had one sea day so didn't explore. Cant comment on excursions either as we planned our own. We could not find any information on the ports we visited. This was our first Norwegian cruise and we found nothing that would make us want to cruise with them again Read Less
Sail Date: March 2019
This was a couples cruise to Asia covering Singapore (2 nights Pre-cruise) Thailand, Cambodia, Vietnam & Hong Kong (2 nights post cruise) as part of celebrating my retirement Positives include quality of the ship (Refurbished in ... Read More
This was a couples cruise to Asia covering Singapore (2 nights Pre-cruise) Thailand, Cambodia, Vietnam & Hong Kong (2 nights post cruise) as part of celebrating my retirement Positives include quality of the ship (Refurbished in 2018), quality of the food & choice of restaurants and shows performed by the ship’s cast were of a very high standard Negatives & where NCL really need to up their game are 1. Lack of organisational skills especially on-shore excursions. We booked 2 thru NCL & both times there was considerable delays in getting bus numbers allocated & getting all guests ashore. Worse was on Koh Samui where tenders were required & NCL only used 5 to transport around 2000 people over a journey that too 20 minutes each way. No surprise that we were 3 hours delayed on leaving port that night!! One other complaint about staff were those involved in teh excursions team. It is normal that they will have local knowledge & experience of the various local ports as well as fact sheets that help guests doing their ‘own thing’. NCL staff had neither & could only provide detail on the shore excursions that they offered 2. Costs - altho NCL came in around the same package cost as other cruise lines the fact they offered extras in the form of on-board credit & internet access anything that had to be paid for on the ship was way more expensive than experienced with other cruise lines. Average cost per excursion was €99 some of which we could have done ourselves at a fraction of the cost. We were also forced to purchase a Visa for Cambodia even if we were NOT going on-shore & staying on the ship. I enquired Pre-cruise & the embassy could provide this @ €35 per person it didn’t state that we would need a visa if we were not disembarking however, NCL billed us €99 per person. Considerable admin fee in my opinion 3 altho the ship’s cast provided excellent shows the acts brought on-board were less than impressive. In fact out of the 5 acts only one, Mary Jess, provided the standard of performance experienced on other ship’s 4. The locations visited were part of the reason we booked the cruise however, was surprised that the ship docked in what can only be described as container yards or working shipyards with the majority miles from the locations that we wanted to visit. For example, in Da Nang it was a 30 minute shuttle bus transfer (@$15pp) to the town/beach & that was the best/closest. Worse was Bangkok (2.5hr drive) & Hanoi (3hr drive) Read Less
Sail Date: February 2019
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. ... Read More
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. We had a balcony a couple besides our stateroom is my wife's high school classmate from 1971 and 6 other new guest with NCL and first time cruisers. We had a great time and and had a lot of specialty dinners. Our group had received a lot of surprises from the Senior Officers that we have met on previous cruises with Norwegian and made our cruise more enjoyable not only for us previous cruisers but for our 6 other friends that we brought with us. They even sent fresh tropical fruits from Indonesia was sent to all our cabins. Shore excursions was great that we all got into the same bus every time we book. Read Less
Sail Date: January 2019
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and ... Read More
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and disembarkation was easy. Sydney was an absolutely beautiful pier. The food and service at Cagneys was delightful. Selection of food was varied and very good in all other restaurants. Felt the taste of the food of the Chinese restaurant Chin Chin did not live up to my exceptional experience in the Norwegian Gem. Not sure if they modify the food taste and spices based on where in the world is sailing from. The tours were all good to excellent. My cabin Stewart was one on the best I ever had and I have been on dozens of cruises. The disability officer on board was exceptional. We were lucky and had exceptionally smooth voyage with minimal rough seas. The entertainment was varied and unquie. The cirque Bijou was mesmerizing and worth the trip. One on the better shows I have seen. The other shows were good as well. Had great lounge singers. Fell in love with Carrie who played guitar and sang songs in some of the lounges. Had small glitches in the 13 days aboard but every one was resolved to my satisfaction. Pleased with the customer service orientation. Read Less
1 Helpful Vote
Sail Date: November 2018
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with ... Read More
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with différents shows but some with same performers. Service are excellent with smiles in their face and minds. Embarkation and disembarkation were smooth as supposed to be. Singapore is very model and clean with many excellent facilities, Bali is beautiful but to many traffic. Love Darwin with manageable small town and large botanical garden. Brisbane is modelly beautiful with rich historical town. My wife love all activities and joined many of them. For the ports and shores are mostly excellent (that’s why I choose this itineraries!) only some required tending in the rough sea but that understandable. Some port is kind of miss and hit but we just site relax on the ship with nice jacuzzi and swimming pool. I love to go again with Norwegian Cruise in the future with different itineraries since the world has so many wonderful places to visit. Read Less
4 Helpful Votes
Sail Date: November 2018
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one ... Read More
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one (Phuket) and did our own thing from then on for easily a quarter of the price being asked for by NCL, we were very lucky that another passenger mentioned this to us, Something I would recommend to everybody! Entertainment in the evening on two particular nights was excellent and would have happily paid to see them in the West End but the rest was pretty mediocre. We dined on 3 separate nights in Speciality restaurants being Cagney's, Moderno Churrascaria, & La Cucina. Cagneys was excellent, Moderno was also very good, but would not rate La Cucina (poor menu choice and food was only luke warm and not particularly appetising). The main restaurants were reasonable apart from the food when it reached us was nearly always lukewarm, but have to say the staff were on the whole lovely. With so many cruise lines to choose from would we go with NCL again it is very debatable as overall impression was of a company putting profit over the wellbeing of their customers, especially as the life boat drill was a farce and I have never seen anything like it on any other cruise line, heaven help us if there had been an emergency!! Read Less
3 Helpful Votes
Sail Date: November 2018
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and ... Read More
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and although we usually avoid the buffet, we actually loved it for therange and quality of food offered. The steakhouse restaurant was delicious too! We booked one shore excursion with the ship which was comparable in cost to the other twoI had booked independently for other ports. The standard of entertainment was fantastic! Again, nailed it as far as appealing to many different cultures and ages on board. Although this was an older ship to some of the ones we have been on before, it was impeccably maintained and the ambience in the smaller restaurants and bars was spot on. This was also smaller than some of the other ships we have experienced which gave it a more personal feel. Definitely recommend this trip to others! Read Less
Sail Date: September 2018
My wife and I chose this cruise firstly because of the itinerary. We had always wanted to visit Alaska, and with Russia and Japan as well, we booked this cruise. Except for the 6 days at sea from Alaska to Russia, we were happy with this ... Read More
My wife and I chose this cruise firstly because of the itinerary. We had always wanted to visit Alaska, and with Russia and Japan as well, we booked this cruise. Except for the 6 days at sea from Alaska to Russia, we were happy with this cruise. It was more than we expected and this was our first cruise with Norwegian, we were happy with the ship and the staff. The shows were all very good and a couple of them were excellent. The Cirque Bijou was a highlight show plus a couple of others that were really great and professional. The service at the dining rooms was very good, and the only complaint we had was with the quality of the beef in the dining rooms. We did have one dinner in the Le Bistro and that was the best meal we had eaten for a very long time. We both had the filet steak which was done to absolute perfection. Read Less
Sail Date: August 2018
We chose this Alaskan Cruise because it was on our bucket list. We stayed in a balcony room on the 9th floor, room 9086. Our room was cared for my Marilyn, a very courteous and caring person who is from the Philippines. Our room was ... Read More
We chose this Alaskan Cruise because it was on our bucket list. We stayed in a balcony room on the 9th floor, room 9086. Our room was cared for my Marilyn, a very courteous and caring person who is from the Philippines. Our room was immaculate everyday and we had enough coffee, cream, and sugar daily. Our animal towels were very cool. We left the ship every chance we got but always came back to a clean room to relax before each meal. The activities on the ship were pretty good, especially the nighttime entertainment! The singers were spectacular and Katya and Nikolay were outstanding! Bingo was fun albeit we did not win anything. The casino staff was top notch and the food staff and table helpers were always pleasant. My wife and I were very content with everything. We also did a 75 minute couples massage. The upsell of products after the massage was not necessary. Overall, we had a great time and would do it again! Lastly my romance package for $299 blew up because there weren't any fresh red Roses in Seward the day we departed. NCL made it up to me by giving us the sparkling wine, chocolate dipped strawberries, and snacks for free along with a $100 credit. Read Less
Sail Date: August 2018
My husband surprised me with the gift of an Alaskan Cruise for my birthday and since I've never been on a cruise before I have nothing to compare it to but I will say that it was absolutely AMAZING. The staff were so nice and ... Read More
My husband surprised me with the gift of an Alaskan Cruise for my birthday and since I've never been on a cruise before I have nothing to compare it to but I will say that it was absolutely AMAZING. The staff were so nice and friendly and the accommodations were simply perfect. We did the whale watch excursion in Juneau and the White Pass and Yukon Trail train excursion in Skagway - both were must do's. Our plan offered 3 nights of fine dining and fine they were. There is also unlimited food through out the ship at almost all times which wasn't necessary for us but plenty of people needed a midnight snack. The bartenders in the Spinanaker Lounge were our favorite but really all of the bartenders were so nice and always willing to give us tips on port must see's and entertainment ideas. I would say that my husband knocked it out of the park, I don't know if any other cruise can compare to this one. Loved it! Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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