Yeah, it was a Haven room, but a lot of trouble. Honestly, I don’t like to complain, but we did pay for a Haven room, didn’t we? We didn’t notice it in Tokyo, but by the time we got up to Russia and outside temperatures plummeted ... Read More
Yeah, it was a Haven room, but a lot of trouble. Honestly, I don’t like to complain, but we did pay for a Haven room, didn’t we? We didn’t notice it in Tokyo, but by the time we got up to Russia and outside temperatures plummeted into the 30s, we saw that no matter how high you turned up the heat, freezing cold air was coming out of the ceiling air conditioning vents. Of course, they came right away, but no one could really fix it. One day they came and took the whole ceiling apart, removing and replacing what looked like small jet engines. The best they could ever do, though, was to have some vents blow hot air and others cool air. Unfortunately, the cool air was in the bedroom area, which, despite the very comfortable bed and pillows, made sleeping difficult at best.
Norwegian did give us $200 of credit to our account, but by then the trip would be over in two days. I don’t want any tee shirts and the trip is basically over. While I do appreciate the offer, I’m not sure what became of that $200.
One other problem from Day 1 was getting hot water. The maintenance guy gave me a tip, though: if you want a hot shower, you’ve got to run the water in both sinks and the bathtub simultaneously. Can you imagine? Even to shave in the sink or wash my face in the morning with anything less than ice water, I had to turn the bathtub and shower on, too! This, I would never even expect in a three hour short stay hotel much less a Haven suite!
So, in summation, this cabin, while in a great, private location, was a big disappointment. I was thanked profusely for my patience and told that other passengers might have made this situation a lot more ‘tense.’ Yeah, I can imagine. Read Less