5 Norwegian Jewel Cruise Reviews for Cruises for the Disabled Cruises to Mexican Riviera

I had purchased two Cruise Rewards on a prior Norwegian cruise and I had to use them before they expired. Well I was amazed that this cruise line had really changed a lot. I had a few issues on my prior cruise about 4 years ago. ... Read More
I had purchased two Cruise Rewards on a prior Norwegian cruise and I had to use them before they expired. Well I was amazed that this cruise line had really changed a lot. I had a few issues on my prior cruise about 4 years ago. Embarkation was very smooth. When we boarded the ship our room wasn't ready. An announcement at 1 p.m. said all the rooms were ready and to enjoy your cruise. Our room wasn't ready but we waiting for the cabin steward to finish. We were tired and wanted to rest before the life boat and safety drill. it was nice that you did not have to take the life jacket to the drill. Everything was smooth on the drill and our cruise began. The buffet was big and roomy and I could maneuver around with my walker. The variety was amazing and the food was hot and fresh. My husband even commented that this cruise was like night and day from the last one. When we went to the 'freestyle dinner' there was never a long line. We we're always able to walk in and be seated. The service in the buffet and dining room was great. They were always filling up the water in the dining room and the food was served quickly. This ship was very nice. We were able to find our way around the ship. There are helpful signs posted throughout the ship of where everything was located. Our cabin was great. I was able to have a handicapped cabin. The bathroom was accessible for my walker. We only went to one show "Bank on the Run" and it was very good. We have sailed the Mexican Riviera several time so we did not book any shore excursions. We did not travel with children but there were a lot of kids on board. My main concern with Norwegian is they do not have a self-serve laundry. Since I have mobility issues I like packing light and was not able to go with one suitcase and small essential bag. We have been on 49 cruises and having laundry service is important to us. We have free laundry service on two other cruise lines. Both of these other cruise lines have self-serve laundry facilities and I visit them. We have decided not to go on Norwegian again because we like to go for 14 days and unable to maneuver all the luggage required. We usually do back to back cruises and have laundry service. This was a great cruise and it was a hard decision. When we disembark the ship it was quick and we had no issues. Pier 92 at the World Cruise Center in LA has a huge freight elevation for disembarking passengers and we did not have to wait in a huge long line. Read Less
Sail Date April 2017
Great service. Hot food selections at the buffet were not warm. Good Friday(4/14) had very few fish meals. This is a fast, meatless day for Catholics. Theater seats uncomfortable: no leg room. Rows are two long and difficult to ... Read More
Great service. Hot food selections at the buffet were not warm. Good Friday(4/14) had very few fish meals. This is a fast, meatless day for Catholics. Theater seats uncomfortable: no leg room. Rows are two long and difficult to get to center seats without disturbing everyone. Movies in Star Dust were sci-fi, terror, or inappropriate for families since this was a school vacation week. Talent was great in Star Dust. Need a card to show where places were on ship. Dinners in dining room great. The staff was very helpful at all times. My handicapped room was specious and convenient for my needs. I had a wheel chair and two canes. The walk-in shower was very convenient. The higher toilet made it easier to get up from it. Everything was clean. The demonstrations were excellent. I especially liked the fruit center pieces. Music on the pool deck was good. Thank you. Read Less
Sail Date April 2017
This was our second tour of duty on the Jewel, first time was on an Alaskan cruise in July 2016. I like the Jewel as it's easy to navigate and doesn't have endless corridors like those mega ships. Embarkation was pretty ... Read More
This was our second tour of duty on the Jewel, first time was on an Alaskan cruise in July 2016. I like the Jewel as it's easy to navigate and doesn't have endless corridors like those mega ships. Embarkation was pretty quick. Lots of parking at the cruise terminal ($18/day) and after dropping off our luggage, we were on the ship within 10-minutes. With this itinerary, we were going to a much warmer climate, so there was a more vibrant crowd, and it was during Spring Break. There were a significant amount of children on this cruise and during the sea days, it was chaotic. Kids (mostly boys 8-14 years old) running amuck down the halls, through the buffet, up and down the stairs, without any regard to noise or other people. Where were their parents? Probably lounging around the pool, forgetting they have kids. Entertainment was the same as on our Alaskan cruise, it was boring! Band on the Run and Le Cirque Bijou were modified slightly, two new comedians, David Naster who thankfully was super funny, Steven Scott however was dry, and of course the Russian couple with their acrobatic moves. Side note: If you are able bodied, please do not sit in the seats clearly marked for those with disabilities, please!. Dining was very standard NCL, we had the specialty dining package and ate at Cagney’s which is always delicious and twice at Moderno. The Garden Café (buffet) as always, will get hectic, especially during sea days. People seem to lose all sense of composure and manners at a buffet; the food will not run out people, it’s not your last meal! Since we were redeeming a comp cruise certificate, it entitled us to an interior stateroom. We usually stay in a balcony stateroom but, the upgrade fee was nearly equivalent to a full fare at $800, and not the difference between the price of an interior room to balcony which was $149 per, and for that, I was disappointed. But, it ended up working out great, and if anything we slept well and slept in as the room was super dark. During debarkation, a lot of people choose to do the self service walk out at 8am, probably were all local folks, but they started at about 7:50am The line was pretty long and there was another line to take the one escalator and one elevator. All in all, we were at our car by 8:15am. There were also a couple new policies implemented, such as prohibiting any bottled water, soda, to be brought on to the ship (so you can buy theirs and pay the premium prices) and the dress code at Tsar’s Palace, gentlemen MUST wear a collared shirt and pants. They didn’t have a dress code before, why now? It’s called “Freestyle” cruising after all, right? Overall, this was our 4th cruise on NCL, after graduating from Carnival, and I’m starting to feel the NCL experience is turning into Carnival, so it might be time to move on. Read Less
Sail Date April 2017
This is an average cruise ship with small rooms. (Read my room review) The food was decent and complimentary Juices, lemonade and water when dining. They confiscate your wine at check in (San Pedro) as they have NO SYSTEM for counting and ... Read More
This is an average cruise ship with small rooms. (Read my room review) The food was decent and complimentary Juices, lemonade and water when dining. They confiscate your wine at check in (San Pedro) as they have NO SYSTEM for counting and charging corkage for it when you are dropping off your bags at the curb. We received ours at 9pm the first night, ridiculous system currently in place. They have an adult pool and children's side by side. Smoking is upstairs above it at the Sky High Bar and fun crowd. Many Children, Elderly and Honeymooners on the ship. Not a lot of teens. The restaurants have similar food (Tsar's and Azur). When returning from a excursion you are double checked and xray machine for alcohol. If you have it is confiscated and returned to you on the last night. The Las Caletas Hideaway excursion is very fun, but not recommended for anyone who has a hard time walking. Free stand up paddle boarding, snorkeling, inner tubes, kayaking and fun floating docks. Decent Lunch too. You cannot bring a wheelchair. Beware of being bombarded with Mexicans when leaving the ship in Mazatlán and Cabo trying to sell you taxi rides and ship rides. It's crazy. Do not let them touch you, by putting bracelets on you ..SAY NO. Be prepared when leaving the ship to stand in a line with hundreds of people.. be prepared. Read Less
Sail Date October 2016
We actually had a wonderful cruise except for our Concierge he was worthless and that always causes a lot of un needed stress all the way around. We had called him on the first day and asked him to book our Christmas Eve and day after ... Read More
We actually had a wonderful cruise except for our Concierge he was worthless and that always causes a lot of un needed stress all the way around. We had called him on the first day and asked him to book our Christmas Eve and day after Christmas dinners as we choose to only pre-book our Christmas day dinner. Finally after not hearing from him with our confirmations on the 3rd day of the cruise i called him again and he stated you never called me and my sister-in-law was right there when i did, so i did not appreciate being called a liar. I finally gave up on him and turned to our wonderful butler Ronald, he got things straightened out for us on the 4th day of the cruise, we could actually enjoy ourselves more. Toot Toot our room steward was wonderful and did everything as we had asked of him. But there again a hic-up. He got sick and when his replacement came they emptied out our bin with my husbands 8 magazines, glasses and magnifying glass in it. Now we are only talking about minimum dollars but it is just common sense, you have a bin with all this stuff in it, you don't throw it away!!??!! All of the shoes were good. We ate in all the restaurants except Teppanyaki. One slight problem we had was in Tsars Palace as they had the waiter also going for drinks, which just put a slight delay in getting our dinner order in. But once it was in, there was no problem at all. We were surprised at the fact that Cagney's meat was not up to par as usually we experience, maybe it's because we ate at Le Bistro on the prior night and it was exceptional!!! Moderno on the last night was horrible, not at all what we usually experience.... Read Less
Sail Date December 2015
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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