19 Norwegian Jewel Cruise Reviews for Cruises for the Disabled Cruises to Alaska

Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The ... Read More
Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The entertainment was outstanding, especially Ana and Vlad and the Circus Bijou. The food was great, plenty f choice in the buffet, the Irish bar had a great selection as did the Chin Chin Asian restaurant but e mainly ate in the Tsar's main dining room where Alex and team, the special diets co-ordinator made my cruise. Eating out with severe allergies and food restrictions can be a nerve-racking operation with limited choices and constant fears of cross-contamination. Not so on the Jewel. Every day Alex and team brought menus, from whichever restaurant I wanted for me to pre-select, then they and the chef created my food, brought special items (the gluten-free breads were the best I've ever had), the smoked salmon benedict and cinnamon french toast for breakfast were outstanding and every dining experience a delight. Thank you so much. PS Alaska was amazing too. Read Less
Sail Date September 2019
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and ... Read More
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and friendly people on board, including a couple of Australian sisters named Robyn and Jennifer, a nurse name Warren and his wife Shannon, an Irish couple named Dominic and Yvonne. My only regret is that I did not exchange my contact information with them. I don’t know how, But I hope to get in touch with them again. Maybe one of them will give me, Harry Potter, a shout. Overall, this was a fun cruise with lots of activities for our ages. I Will go on this cruise again because Norwegian was so good to guests with vision and mobility disabilities. This is important because my father has two bad knees and I have low vision. Clin729@gmail.com Read Less
Sail Date September 2019
Alaska is always a great destination, even when it was cold and rainy. But my concern is that the food on NCL seems to have gone downhill rapidly since our last cruise on the Jade last September. It was bland. Buffet looked like they ... Read More
Alaska is always a great destination, even when it was cold and rainy. But my concern is that the food on NCL seems to have gone downhill rapidly since our last cruise on the Jade last September. It was bland. Buffet looked like they had thrown together and mashed the food together from the night before on several occasions. Even the meals in the dining room sub par. My daughter had to remind the waiter on 3 occasions about missed things and one night a waiter got the orders wrong 4 different times. He just wasn't listening. Nodding his head and off he went. That happened more often then usual from our past cruises. We were Mid ship 5067 and 5069. Inside. But don't ever book anything in that area because the bars are above you and all you get until 2 in the morning is banging, sliding of equipment and noises I never knew existed. Sleep was challenging to say the least. If you have any mobility problems don't do the Thermal Spa. Trying to get in and out of the hot tubs was difficult. I wasted $186 and could only go there once. I was terrified I'd fall trying to get in and out. I was not the only one who felt that way. Others had the same concerns. Unfortunately when they refurbished by the Jewel and the Jade they left the seats in the Stardust theatre with no upgrades. When you sit down it is almost like falling onto the floor and the seats are slanted downward so it is uncomfortable. Unless there is a destination only NCL does at a decent price, I am not sure I would cruise with them again. The specialty restaurants were okay but found the ones on the Jade better. Read Less
Sail Date August 2019
We chose this cruise as a family cruise. My self, wife , son, 2 grandkids and my 92 tear old mother. Cabin: Our cabin was 9545 and is the worst cabin by far that I have had on any cruise. Your could here the toilet flush in the ... Read More
We chose this cruise as a family cruise. My self, wife , son, 2 grandkids and my 92 tear old mother. Cabin: Our cabin was 9545 and is the worst cabin by far that I have had on any cruise. Your could here the toilet flush in the rooms around us. I don't know if there was a crew walk way, the other side of the wall at the back of the stateroom, Often through out the night we would get a loud rumbling sound that sounded like a loud clap of thunder. The hose to our shower was leaking where it was connected to the shower head. Cabin steward was notified the second day of the cruise. It was still leaking at the end of the cruise. Room was clean and made up good everyday. Dinning: Main dinning Hall: We had 2 dinner and a breakfast in the main dinning hall. The breakfast was wonderful. Eggs, waffles hash browns and corn beef hash. First dinner nothing memorable. I can't even remember what I had. The second meal I had seafood pasta. I didn't finish the dish. Chin Chin was nothing=g more than the middle of the road Chinese. I had the Orange Beef. Buffet: We had most meals their. The menu pretty much didn't change. I know the mixed berries were not fresh but frozen. I had chunks that hadn't thawed yet in my dish. I suspect that the pastries were frozen also. Over all just buffet food. I have been on 3 Royal Caribbean cruises, 2 Carnival cruises and 2 American Steamship cruises and the food by far would rank at the bottom. Crew: The crew was very friendly and extremely helpful to us. Especially my 92 year old mother. Entertainment and Activities: We did not attend the Stardust shows but the entertainment in the bars was real good. As far as activities go, I felt they were lacking on sea days compared to past cruises. Shore excursions: We went on 2 and they were both great. Juneau we went on one of the mushing trips. It was very interesting and the scenery was beautiful. Skagway we booked the railroad and gold panning excursion. It was well worth the price. Cruise was northbound July 15 Read Less
Sail Date July 2019
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the ... Read More
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the four of us I believe it might not be should you have more than four people. The service in our suite was superior and give most of the credit for that to our concierge Dilip he made sure we were happy and brought everything we could wish for, he helped us get off the ship very easily at the different ports of call he escorted us off at each port of call.Dilip also helped us get to the entertainment we wanted to see. My only regret is that I purchased a spa pass I probably would not have purchased had I known that the roof of the Haven Center Spa was covered, on some other cruises sometimes the roof area of the Haven Pools have not been covered and it gets too cold. The food was excellent and the spa services were very good, however they did not have acupuncture on this cruise, which really disappointed me as that was one of things I was really looking forward to. I got a shave and tooth whitening from Lynda and she knew her stuff it was the best I have ever had, she is brilliant. The other spa treatments I had where three massages from Rumbi, Should you need a massage she is the best. ‘:The food was very good especially at the specialty restaurants.9 Read Less
Sail Date May 2019
We chose Norwegian cruise ship Jewel for the Freestyle Cruising. We have taken many Caribbean cruises and liked the idea of not having to pack all the extra evening wear. Packing of warmer clothing for layering in cooler climates can be ... Read More
We chose Norwegian cruise ship Jewel for the Freestyle Cruising. We have taken many Caribbean cruises and liked the idea of not having to pack all the extra evening wear. Packing of warmer clothing for layering in cooler climates can be difficult when trying to stay within TSA luggage weight requirements. We found the more relaxed way of dressing & dining made for a very relaxing and enjoyable experience. We could choose when and where to dine and dress up or down by our own choice. We had read many complaints about "unfriendly" staff on the Norwegian Jewel prior to our cruise. We did not experience this at all. Any staff members that we encountered were always very pleasant and more than willing to serve our needs. The only complaint that we have concerning this cruise was the embarkation process in Vancouver. We took our hotel shuttle to the port. When we arrived we had to board an elevator with our luggage and wait in line on the second level to have our check-in luggage taken from us. As, we are an older couple, this was a very tedious process. More notable was the fact that anyone dropped by shuttle who was boarding the Disney Cruise ship had their luggage taken immediately from them upon arrival - they did not have to drag their luggage for any distance. We felt that the Disney cruise people were being catered to. We have never before experienced this process of dragging our luggage around before boarding on any other cruise (company) before. We don't know if this was the port's or Norwegian's policy - but we feel that much improvement is needed in this process. In summary, we had a very wonderful, relaxing and enjoyable cruise on the Norwegian Jewel. Read Less
Sail Date August 2018
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her ... Read More
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her for 3 days... Just ocean. If you want a hot meal... Forget it... Except for the specially resteraunts. Resteraunt manager asked me if I wanted to be put on the hot food list.. Really? You have to be put on a list to get a fresh meal? Ridiculous. So angry... I really want a full refund... Already got a complaint filed which I'll probably never hear. Oh and the same entertainment we saw on the pearl last year... It just gets worse... First time was bad enough... The jewel boasted about there entertainment..... Phhht ..ports we visited are nice to get off this hellhole.... .i could of handled anything but the change in itentitary without cause of weather was the worst! Read Less
Sail Date June 2018
My 85-year-old mother-in-law is finally getting to her bucket list and took my husband and me on this cruise. Her money. She is not wealthy. She has never led an extravagent life-style, so this was a huge deal for her. I helped make the ... Read More
My 85-year-old mother-in-law is finally getting to her bucket list and took my husband and me on this cruise. Her money. She is not wealthy. She has never led an extravagent life-style, so this was a huge deal for her. I helped make the reservations and schedule air flights. She was shocked at the cost, but hey, she's 85 years old, and things just aren't as cheap as she'd ever remember! But no sooner did I book the cruise, then the add-on charges came. The gratuity fee - okay, she got that and paid it. The cost to have anything besides water, coffee or tea on board. The additional gratuity that was added because there was a rate increase after we booked. On board, it was the cost to do anything. When embarking, we were taken to the buffet line immediately, only to find out later that there was a charge for eating at it since we hadn't left the dock yet. Entertainment costs everywhere. Bingo - $40 a card. Alcohol was outrageously expensive - we figured that out before we left and actually got their alcohol package, where we could drink as much as we wanted for one cost - only to have another gratuity cost slapped on that meant we had to drink an additional 3 drinks a day to make it worth while. Pressure everywhere to buy from them - photographers constantly taking your picture, saying you don't HAVE to buy (but of course they're only taking your picture so you will buy). To do any activities in their fitness center - all cost. Dining entrees with extra costs attached, even in the "free" restaurants. Casino fees, if you play some games (didn't know that until afterwards and it was billed to me). If you wanted help finding transportation that was not NCL related, the staff didn't keep information on hand. We had to be on a bare-bones budget, and I've never worked so hard in my life just making sure whatever move we made did not cost us. We still managed to somehow get charged $204 onto our card for some things we had no idea why ($56 is what I was expecting). That's the bad side. There are mediocre sides. The ship looks dated. But it's still very nice. Food was plentiful and interesting, but far from gourmet. Very crowded at times, which was very unnerving for my mother-in-law, especially in the buffet restaurant. My mother-in-law was in a wheelchair, and the deck hallways were very narrow. For some reason, the housekeeping staff kept their cleaning carts in the hallways, making it impossible to pass them in the hall - mom had to get out of the chair, toddle a few steps while I folded the chair, passed it by the cleaning cart, then opened the chair again and wheel her about 80 feet to the next cleaning cart. . . usually 3 or 4 each trek. It also made the deck hallway look very dowdy. The good sides, and there are plenty: Great staff! A large majority are Philipino, so there are some language barriers, for which I am willing to tolerate, since I saw how damn hard those people worked! We befriended a couple of them - they work 10 months 7days a week, then get two months off. That was hard to see, but have to admit, don't know any Americans who would do this kind of schedule! They WORKED HARD! We were all very impressed. My mother-in-law took a shine to one server in particular, who greeted her with a hug every time we saw her - it made the difference for my mother-in-law! Our cabin steward, with whom there was a huge language barrier, did a fantastic job. Bartenders were good, although not a single consistent drink the entire cruise. We loved our cabin, even though it wasn't anything fancy. Since we had someone in a wheelchair, we got a handicap-accessible cabin for the three of us. It was to sleep 3. Still don't understand why they had a bunk bed as one of the beds - one of us had to get into it each night, and none of us are spring chickens. Obviously, mom always got a real bed. . . . But it was large and spacious, to accommodate the wheelchair, and always clean as a whistle. Hint - if you're going to Alaska in June/July, remember you'll have light in the sky most of the night - whether you want a window or not depends on whether you want to see light in the sky all night. This is the first time we've traveled with my mom-in-law as a handicapped person. We got royal treatment for this, going to the head of most every line, and privileged seating many places. It was nice, I admit, but I can see someone abusing this, like they do in Disneyland. But, most importantly, the staff treated my mom-in-law like she was the most important woman in the room, and she so needed that. It truly was the trip of her lifetime! Overall - if you don't mind spending money haphazardly, there is plenty to spend money on in this trip. Otherwise, be prepared to shell out at every turn. Ask lots of questions before consenting to anything they give you. You can have a good time, but it may be more work than you think it's worth. We loved Alaska! That view was FREE! Read Less
Sail Date July 2017
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They ... Read More
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They were friendly. We appreciated a crew member who was always nice and kind to us every time we ate. He was professional, always smiling and would say hi to us every time we saw him while we were eating. I was amazed on how many people worked on the cruise and how they all work really hard to make our vacation special for my family. We were lucky to be able to have this opportunity to do this. The excursions were a lot of fun which there were many excursions to meet all of our families wants and need. It was fabulous Thank you to the Crew - The Norwegian Jewel for the trip to Alaska on June 10th 2017 Read Less
Sail Date June 2017
We chose this ship because of previous Norwegian cruise line experience and that it was leaving out of Seattle. However, we felt the Jewel fell short in the dining experience. The food at the Buffet and the dessert area were disappointing. ... Read More
We chose this ship because of previous Norwegian cruise line experience and that it was leaving out of Seattle. However, we felt the Jewel fell short in the dining experience. The food at the Buffet and the dessert area were disappointing. There always seemed to be the same choices and the flavors were monotonous. One night they advertised a seafood buffet and had a picture of shrimp. We felt really mislead when we found only fish and some Paella. They had no other seafood. We were doubly disappointed when we talked to guests from a neighboring ship who delighted in being served king crab legs on their ship's buffet. Azura, one of the complimentary dining rooms, had some better choices for dinner most nights, but we found it mediocre at best. The service was super slow in Azura. It took about 90 minutes to get thru dinner. Several meals were way too salty, so much so they were inedible. Other items were super spicey. We thought they should indicate on the menu when something would be spicy hot. The waiters in several restaurants routinely took a drink order from one person and ignored everyone else at the table. It was as if they were not trained to go around the table and ask if everyone wanted iced tea so they could bring it all at once. As a result they spent too much time going back and forth just bringing one tea at a time and racing off before anyone else could ask for one too. Little things like cream cheese and lox were absent from the buffet. There was never a big chocolate night like on other ships. There were not enough chairs and tables in the buffet so we had to circle like sharks looking for a spot. I expect that on Carnival but not on Norwegian. The entire dining experience was frustrating. Even using room service fell short. We ordered tea and coffee and they brought cream but no sugar. We had an early excursion and didn't have time to wait for a re-delivery. The staff on the ship were very pleasant and helpful. The entertainment, Cirque show and the Tina Turner tribute were both great shows. Reynaldo, one of the bar waiters was awesome. He was a funny, friendly face each day. He learned our names and took an interest in us. Bingo cost upwards of $39 to play. The beer and wine tastings were $20 plus 18% gratuity. We just didn't want to pay that much. $5 bingo would have suited us better. We traveled with one person in a wheel chair. The hallways were sometimes tough for her to negotiate because the cleaning staff had trash bags, ice coolers and vacuums in the halls. As for excursions, we booked two thru the ship and two thru another web site. We had a great experience with both excursions booked elsewhere. We even saved about $10 per person on those tours. Of the 2 tours we booked thru the ship, one was fine and one fell short. The whale watching in Victoria was the one that didn't measure up. We spent about 75 minutes getting to the whales and 75 minutes returning, with only 30 minutes to whale watch. They only stopped the boat once, and only for a few minutes, so we were stuck trying to take pics while moving and breathing engine fumes. When we came back to Shore we had to circle for 45 minutes because the operator didn't have a dock far enough away from other cruise ships coming in. We had to wait till the big ships docked before we could get in. This took time away from shopping and left us just bobbing around waiting. We did use the I concierge app to text each other on the ship. I would give it 3 stars out of 5. It sometimes would not alert us when a text came in. It gave a few of us a running total of our daily expenditures, but for some of us this didn't work. Read Less
Sail Date May 2017
Wonderful cruise, fantastic staff, good food, clean ship. We chose Norwegian for their freestyle dining, that was great, we could eat when we wanted at 6 restaurants, so we didn't purchase a dining plan, however we did spend extra ... Read More
Wonderful cruise, fantastic staff, good food, clean ship. We chose Norwegian for their freestyle dining, that was great, we could eat when we wanted at 6 restaurants, so we didn't purchase a dining plan, however we did spend extra to eat at the hibachi grill Teppanyaki our last night...we upgraded from an inside cabin to a rear balcony cabin, SO glad we did, we couldn't have asked for a better view- 180 degrees! Quiet, we couldn't hear our neighbors or the ship and we had a personal balcony to view the glacier! Kudos to our room steward Remo..he took good care of us. We waited 35 years to go to Alaska, we were seeing everything we could, so our excursions were longer, we did book thru the ship. Yes, they were more expensive, but we didn't worry about being left behind if we were late. On & off ship was easy, having everything tied into your room key was convenient. We recommend the trip to George Inlet Lodge, the salmon bake was scrumptious (& I don't like salmon!) and Lenny was a fantastic tour guide on the bus ride to the Yukon! Buchart Gardens in Victoria smelled heavenly. On ship, games were pricey, but free entertainment was good. Loved the musicians. Of course, drinks were high..we didn't purchase a beverage package, as we are not drinkers, but did pay for soda. Carrying your own water bottle was easy too, just fill up at the restaurants. Only complaint I would have is the casino is a smoking area, and we had to walk through there to get to the theater & front bar to play the crew games. Some days the smoke was pretty strong. Staff was wonderful, they really went out of their way to accomodate you. My husband is handicapped, and the ship is very easy to navigate. Over all, we DID NOT want to get off the ship in Seattle! We will definitely be returning to Norwegian for our next cruise. Read Less
Sail Date May 2017
This was a bucket list. my Parents celebrated their 50th anniversary this year and Dw myself our 14 year old and my parents took a 2 bedroom penthouse suite. the trip was amazing, we stayed 3 night at the Edgewater hotel one pier down ... Read More
This was a bucket list. my Parents celebrated their 50th anniversary this year and Dw myself our 14 year old and my parents took a 2 bedroom penthouse suite. the trip was amazing, we stayed 3 night at the Edgewater hotel one pier down from the ship pier very convenient. and the hotel even carted out luggage over on embarkment. when we arrived we were checked in and whisked on board. the room was ready so we were allowed to leave our carry on in the haven and head to maderno for lunch as we looked over at the Edgewater hotel. watching the Seattle sky line disappear into the distance the 14yr old dawned his swimsuit and took to the heated sapphire pool (this he did almost every day all the way up to skagway first week in September. the staff are amazing the ship is not new by i have no complaints. she is much smaller than BA (1/3) so it is a different feel. in some ways the BA had a more intimate feel in the haven. we enjoyed Karen Roland Ronald and Wayan very much this is a great team between these fantastic four it would not have been the same without them. ant the highlight of the entertainment imo is JP, the magician/comedian, if you can do not miss a chance to see him. the entourage was a but disappointing, boy was bullied second to last night. this was the worst pert of the trip. if you use this tool on board watch who/what is going on. Read Less
Sail Date September 2016
I had always wanted to do the Alaska cruise and so we decided to go with NCL. This was a 7 night cruise starting from and terminating at Seattle. The embarkation was pretty smooth and the ship was sparkling, it is 10 years old but ... Read More
I had always wanted to do the Alaska cruise and so we decided to go with NCL. This was a 7 night cruise starting from and terminating at Seattle. The embarkation was pretty smooth and the ship was sparkling, it is 10 years old but seemed to be brand new. The cabin was somewhat cramped but that was to be expected. There were more than enough activities to keep all on board occupied 24x7. They have a theater where there were a mix of shows Vegas style, poolside BBQ and parties, a great variety of all kinds of restaurants with eclectic menus. The staff were all extremely courteous and efficient and the service was generally of a high standard. They have a lot of activities for children.We had three shore excursions which were well planned and covered interesting sites. All in all a good trip except for a major billing problem wherein they erroneously charged me upwards of $4200. this was a major inconvenience and as of writing this charge though accepted by them as an oversight has still to be reversed. The entire trip was soured by one accounting clerk's slip. Read Less
Sail Date July 2016
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. ... Read More
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. Now you get a form to fill out after you leave ship to e mail to their home office and you might get reimbursed. 2. You cannot cash a travelers check at the office for cash. You can put the money in your account and then they will charge you a fee to get cash. 3. In room breakfast is only sweet rolls-coffe-tea served from 6am until 10am. If you want fruit-juice-eggs with your breakfast you are charged $7.95 from 10am until 6 am you are charged $7.95 for all room service orders. 4. The food in the garden café is the same everyday (a lot of pork) and it is never hot. 5. On sea days there were no activities to do. 1 trivia-buy jewelry-buy paintings. the movies that were shown were sci-fi or cartoons. THE TV CHANNELS WERE 5 NEWS-4 SPORTS 1 TV SHOWS 1 CHILDREN SHOWS- 1 MOVIE CHANNEL ( 5 MOVIES REPEATED OVER & OVER.) 6. Thresholds at inside doors are a problem to get over in a wheelchair. there is no way to get near the front row in the showroom without using stairs. People who can’t see good need to be close to the stage. we didn’t get to see any of the live shows. 7. We cruised on this line last year and we didn’t have any of these problems. The new policies are geared to nickle & dime you to death. i can see that this cruise line will be getting only first time travelers, as the travelers learn from others what is going on and to go to other cruise lines. So if you are planning a cruise and like the new policies then norwiegen cruise lines are for you. Read Less
Sail Date May 2016
From Vancouver Canada area and drove down to Seattle the day before to see some of the sites. Traveled with another couple. Had a wonderful time. From the time that we got into to line to broad the ship in Seattle was given wonderful ... Read More
From Vancouver Canada area and drove down to Seattle the day before to see some of the sites. Traveled with another couple. Had a wonderful time. From the time that we got into to line to broad the ship in Seattle was given wonderful service I walk with a cane so at the dock in Seattle was put in a wheel chair to get through the security check and once got our key card was handed off to someone from the cruise line and taken up to our room. Lots of crew at the top of gangway to welcome you to the cruise with music. The rooms were very clean and had great service from Jhoel who was friendly and took great care of our room and greeted us by name every time we saw him. Jhoel made sure that we had a different animal made up with towels every night. Really missed having my bed made up in the morning and turned down at night when got home. Turning the bed down at night meant that he turned the bed side lights on for us. The ship had lots of different activities that we could take part in. I loved the hot tubs and the adult only swimming pool. The swimming pool was salt water and a great size to do laps which i like to do. Was very thankful that I had taken my swimming goggles. The water was a nice temperature. We had joined the cruise critic before leaving on the trip so took part at the Greet and meet and got information from the officers that attended. At this meeting they stressed that if you had a problem please let them know right away so that they could take care of it. We had some problems with our toilet not flushing but called the service number and they fixed it right up. As well had a flood of water from the bathroom that they cleaned up right away and came in and sanitized the bathroom and the carpet. They put a blower in the room for a couple of days drying the carpet which didn't bother us that much. This to me showed how good their service was because they fixed up a problem right away There are lots of choices to eat on this ship from garden café that was a buffet to sit down restaurants that gave 5 star services. Our favorite was the Tsar Place restaurant that was at the back of the boat and had a Russian decor to it. The food was excellent and the service was top notch and atmosphere very relaxing and like a 5 star restaurant. Went to chin Asian food for a meal and the food was good. As well had some Meals in the O’Sheehan’s pub. Services were great and the food okay. Went to the Azura for a meal the food and service was great but atmosphere very loud and busy. Had a meal in the le Bistro and had an excellent meal and the service was great. David has rack of lamb and I had tenderloin and both meals cooked to perfection and the desert crème brulia was outstanding. The Shows were all very good. My favorite was the Band on the run which had music from the 70 and 80 And le Cirque Bijou shows. Both were great can’t pick my favorite. Spend some time in the Casino and did win a little but good entertainment. The Spinnaker’s lounge was a great quiet area where you could have a drink and read or talk but have shows come on periodically that disrupt everything. Would be nice to have a quiet are inside when weather bad as the library too small. Another way that the ship shone in its service was that they always had wheel chairs to help people that needed them to get on and off the ship. When in Skagway when we disembarked we were the furthest from the mainland and there was quiet a walk from the ship. There were golf carts being run by the dock that took us to the end to catch our tours bus but was not running at 1700 when returning to the boat not sure who runs these but would be nice to have them running longer. However got half way back to the ship when someone from the jewel meant me with a wheel chair and took me back to my room. I had been walking with a lady who was walking with a walker and she was getting back on to the valder dam and no one from the ship came to help her up the ramp. But the jewel had people walking halfway down the dock to get its customers. One of the high lights is the day that we went up to Glacier Bay and the captain had the ship doing 360 so that we could see the glaciers from all angles. The weather was perfect and the scenery was outstanding. Ports of call Ketchikan We rented an electric car from rain barrel and were able to travel through the town to see some of the sites this was helpful for me especially as having some difficulty walking around Juneau Has pre booked a execution that took is first on a whale watching tour where we did see lots of whales Then up to mendall glazier where I enjoyed the visitor center and other enjoyed a walk to the falls. Then finished with a tour of the city sites. Skagway Another high lite. Had pre booked a tour with deyadave who picked us up at the dock and we traveled by small tour bus up to emerald lake Yukon and then driven back to Fraser where we took the train back to skagway. If ever up to Alaska deyadave gives a great tour up to the Yukon. Stopped in car cross Yukon for lunch at a small place called the bakery and the soup of the day salmon chowder was excellent. Dave was very knowable about the area and was quite the combian. Would take his tour again in a heartbeat. When in skagway take time to go to the forestry service office and watch the film about the gold rush. In Skagway would have been nice if the golf cart shuttle they had in the morning to move people along the dock to area that all the shuttles came to to pick up passengers would have run into the early evening. Not sure if this is the cruise ships responsibility or the skagway dock. Glacier Bay Not enough words to describe how wonderful it was Icy point. Small area. Well worth taking the shuttle into town. There is a wonderful building that active artist working on totem poles and other wood art work. Sitka Hired a taxi to take us around group of 4 cost 65 and hour. Was able to see the bear sanctuary that was sad to see the bears in captivity but others are heeled and released . As well the rapture center which heal birds to be released. Saw the bishop’s house and the church which was very interesting. Having the taxi was nice as the weather wasn’t that great. Victoria Has a nice look around town have been to Victoria as live in Vancouver and have family there. Weather was beautiful. Vancouver Home again. Read Less
Sail Date September 2015
I want to say that I read tons of the reviews on here before going on the Jewel and I went with very low expectations. I was worried to be quite honest after reading them especially since I've been on the Golden Princess 2 years ago ... Read More
I want to say that I read tons of the reviews on here before going on the Jewel and I went with very low expectations. I was worried to be quite honest after reading them especially since I've been on the Golden Princess 2 years ago and I had something to compare it to. We drove to the cruise since its only a 41/2 hour drive from Eugene, Oregon. We used the Republic parking garage on Wall St. It has a sky bridge to the embarkation terminal. Just know you have to drag your luggage up and down 2 elevators if you come before 11am. NCL lets you onboArd at 11am sharp and not before. I didn't read that on any of the reviews here so hope this helps. Ncl lets you pick an arrival time before that as early as 9:30am but you'll be waiting in their non VIP lounge (with free oj and water). We were with my mom who needed a wheelchair so we were onboard first along with the VIPs. I have no complaints they were awesome in getting us on. The attendant Ricky was super nice and took us everywhere we needed to go. Since our room wasn't ready until 1pm (thanks to the reviewer who recommended packing a carry on by the way) he suggested we go to the garden cafe buffet and eat. He took us there and we were on our way. Seriously though that was great service and how nice we didn't have to go looking for the place! Kudos to Ricky! The Buffet was busy and continues to be so throughout the cruise but we always found a seat. We found the buffet dining area on the aft (back) of the ship to be our favorite spot. Yes, you'll be walking a ways to get your food but you'll exercise off all the food you eat. The buffet by far was the best food we had on the cruise. OSheehans, Azura and Tsars were as expected, service slow and the food was not as good as Princess. They skimp on the seafood dishes and skip crab and lobster altogether but I knew that from the reviews! We didn't pay for the ultimate dining but we were full every meal. They're always feeding you. On the pool deck they'll have lots of bbq. One time they served clam chowder and sourdough bread which hits the spot for the swimmers in the cold Alaskan temperatures. Speaking of the pool it was warmer than the indoor pool at the Golden Princess! The slide was why we chose this ship over the Pearl. My kids loved it...I and everyone else had to paddle ourselves down it! There is a covered kiddie only pool and hot tub which was seldom full. It's nice to have when its cold and rainy. We only had rain a couple times the rest was sunny. We brought our kids, a 9 year old, two 7 year olds, and a 4 year old. They went with us two years ago as well. While Princess was kind with our kids their kids program was nothing compared to NCLs. They have a great program that doesn't put your child in front of a TV or video game all day. They do have movies on port days and the WII on certain mornings. They have the kids playing creative fun games and circus tricks. They have a circus show at the Stardust theatre to display these tricks that they learn. They have slime time which the kids can play in too. We also played shuffleboard, basketball, soccer and tennis with our kids. I forgot to mention in the Garden buffet there is a kids family area where you can eat and they have their own kid size buffet area. How cool is that? It is always full of adults (who don't read the sign) but we were able to sit there twice. Our first port was Ketchikan and I must say I like that NCL arrives at most its ports at 7am unlike Princess. The Jewel parked right in front of the town and you can walk right into the shops. The Princess did not and you either walked or take a free shuttle with hundreds of impatient and pushy cruisers. We went to the Discovery Center since we had already been to Ketchikan and did a great tour with Ketchikan taxi cab tours. If you have a Golden Age Pass you get into the discovery center free along with 3 other people. Kids were free also! My kids did a scavenger hunt and all won a luggage tag. What a deal! Next was Juneau and we were not as close as the Princess was to town. That's ok because they had free shuttles going every 10 minutes. We walked around here. Go into the visitor center. They are full of good tips and plus they had free forget me not Flower seed packets! That's a good souvenir to have...Free. The next port was Skagway. Again, we were farther out than princess. The shuttles here were $2 one way. Unless you can't walk don't take the shuttle. The town is not that far About 5 minutes walk. We walked into the first visitor center on the corner and it has a museum and a movie on the gold rush. They even had a free 1hour walking tour. We did it along with our kids and didn't regret it. After the tour we took a break and had lunch on the boat. After lunch we went to the kids playground in downtown and it's the nicest cutest playground I've seen. The last port was Victoria Canada. We got there early, 4:30. We ate dinner first at the Garden Cafe then met with Fresh Air Tours. They had a clean 15 passenger van and a car seat and 2booster seats for us. It was a private tour And we told our driver, John where we'd been before and what we'd like to see. It was a 2hour tour for $150 Canadian dollars total for 8 people. We went to the Governors house and there happened to be a procession going on and our driver drove along with the procession. Nice bit of Canadian culture. We also liked the Craigdarroch Castle and Mt.Tolmie. One more thing about the boat. The Mandara spa is a good place to see whales. Check out Spinnaker Lounge and it's funky chairs and chaise lounges. We also watched the Dancing with cruise staff contest and that was hilarious! To end this review I want to say to those who do complain about the staff, remember that these people work everyday with little break for 8months in a row. They have to deal with rude and entitled people all the time. They don't get paid like we do in the U.S. Yet some manage to smile and greet us everyday, some even sing the washy washy song day in and day out. So let's just cut these people a break. Great, go have a great cruise! Read Less
Sail Date August 2015
My bucket list thing to do was go on a cruise to Alaska. I was booked on the Norwegian Jewel with a life long friend who hadn't even been a plane before, let alone a ship!! The ship was awesome!! The crew was very personable. The ... Read More
My bucket list thing to do was go on a cruise to Alaska. I was booked on the Norwegian Jewel with a life long friend who hadn't even been a plane before, let alone a ship!! The ship was awesome!! The crew was very personable. The housekeeping lady was very friendly and helpful to two "old ladies" and we enjoyed her bubbly personality and the towel animals. The variety of the shows every night was super. The helpfulness of the staff in the dining room was appreciated as we both had canes. The Shore Excursions were eye-opening. I was very impressed with the ship and crew and God-willing I hope to book another cruise in a couple of years. Thank you for a great experience. Read Less
Sail Date August 2015
My niece had flown with Norwegian Air while in Europe and raved about the experience, so when she graduated from college we decided to use Norwegian Cruise Lines to travel to Alaska. Our expensive, once in a lifetime vacation. I ... Read More
My niece had flown with Norwegian Air while in Europe and raved about the experience, so when she graduated from college we decided to use Norwegian Cruise Lines to travel to Alaska. Our expensive, once in a lifetime vacation. I booked the entire trip through the Norwegian Cruise Line desk. The first words out of my mouth were "I AM IN A WHEEKCHAIR". This must mean something different to them than it means to me. Luckily, I am pretty able bodied, I am missing a leg, but get around very well. Had they bothered to tell me what a BAD idea it was to want to go on a cruise in a wheelchair, we would not have WASTED the thousands of dollars it cost. First we were booked on American Airlines, leaving Cleveland at 5 AM which meant getting to the airport at 3 AM. OOPS! they never bothered to mention the luggage fees imposed by American Airlines. The porters at CLE REFUSED to help me to the gate since my personal wheelchair did not have the leg pieces on it (I do not need them). So we got to the gate ourselves. The flight we were booked on was "down thirty steps/across the tarmac/and up ten steps". The check-in woman was nice enough to change us to a later flight that had a jetway. However, there was not enough room between the rows for my prostatic leg and forget using the bathroom. We arrived in Chicago O'Hare late and raced to the exact opposite end of the airport to find that they had no record of us and no room for us so we were bumped to an even later flight. When we finally arrived in Seattle, (after waiting over an hour at the transportation area) we were told that the transportation voucher was useless since they did not have ANY handicapped accessible vehicles. We had to get a cab. We finally arrived at the hotel nine hours after we were due. The manager on duty was snippy and let us know that no handicapped accessible rooms were available and that we should have let them know when WE made the reservations. She would however give us a room without an accessible bathroom with one queen bed and a pull out couch (for over $300 a night). which we refused. Finally an hour and a half later, we were put in adjoining rooms and informed that she was "doing us a favor". The next morning we contacted the cruise line to find out that they did not have an accessible bus to take us to the port. Everyone ended up waiting in the lobby while they found one. The bus driver did not know how to use the wheelchair lift and we were stuck in the very back of the bus with a broken and smelly toilet. We finally arrived at the port and one cruise line employee pushed my chair about tem feel and said, "you have it from here" and walked away. We were checked in and met Butu (a porter) who ended up being a God send. He was the most helpful person we met on the ship. Helped me navigate the gang ways that were so steep there was NO WAY anyone besides a mountain goat could have navigated in a wheelchair. We went to our stateroom and there was a note on the bed letting me know that if I needed any help with my "FOOD ALLERGIES" that I should contact the special office. I do not now, nor have ever had food allergies, I have one leg. My niece and I had spent months doing research on Alaska and on the available excursions, I paid for everything in advance.. NONE of the excursions listed on the web site as accessible actually were. There was no transportation available. We went to the excursion desk and the person working there let us know that they would gladly refund MY money, but my niece would have to go on them alone. Right, I wanted to stay on the ship the entire time and she wanted to sightsee alone! The special needs officer was able to get us ADA transportation, unfortunately NONE of the bus drivers knew how to use the lifts for the wheelchair causing delays and hurt feelings among the other passengers. She tried her best, but the entire cruise was a bust. A way overpriced bust. There is one handicapped restroom on each floor and every single time in ten days I went to use it, they were locked. The special needs officer would have them unlocked and when the next cleaning crew came by they locked them again. So, no matter where we were on the ship, I had to go all the way back to our stateroom to use the bathroom. A stateroom that was supposed t to be accessible, it was if you only wanted to go inside the door and turn into the bathroom. The rest of the room (we paid for the balcony room to avoid this) was too small. Never did get to see the balcony! I will say that we were extremely glad that we paid for the upgraded dining package. The main buffet was not accessible. There were a couple of tables designated for handicapped only, but no one to enforce the rule so they were always taken by "able bodied people". A couple of crew members offered to help me at the buffet as the tables were all higher than I could see, unfortunately most had thick accents and I had no idea what was on the buffets. We decided to relax and see the shows only there is only a small area that fit one wheelchair and three seats across the aisle that were designated for handicapped seating (again mostly ignored) so my niece and I could not sit together for most of the shows. We were able to get the seats once, but they are on the ONLY aisle that goes from one side of the auditorium to the other. We were repeatedly trampled by rude guests who felt the need to trample on our/her feet and my one foot. One woman even tried to take my wheelchair for her own. I know this is a long review, it is not nearly half of what we experienced. When we finally got home, I wrote to Norwegian Cruise Lines and after many emails and informing them that I was contacting the Federal Government about their lack of adherence to the ADA, I finally received a response. Offering me about $700 that could only be used on another cruise. Nothing for my niece since she was not handicapped, her "once in a lifetime" vacation was ruined by them also. Why would I ever go on another cruise with them after the almost $10.000 fiasco that was our trip to Alaska??? Read Less
Sail Date June 2015
We were two first-time senior cruisers, one of whom has limited mobility and requires a wheelchair, and travelling with our son's family, including their toddler. We booked a handicap accessible cabin, which we could not view on line ... Read More
We were two first-time senior cruisers, one of whom has limited mobility and requires a wheelchair, and travelling with our son's family, including their toddler. We booked a handicap accessible cabin, which we could not view on line and hoped for the best. We did pre-cruise planning with the customer service desk, which was quite professional, competent and comfortable with our circumstance. Reading some of the reviews, re: limited cabin space, etc., we had some reservations. Embarkation: NCL assistance was very helpful, and supportive of our special needs and expedited our boarding. Amazingly efficient considering the masses. Cabin: How absolutely pleased that our anxieties weren't warranted. To start, we could wheel our chair into and around the cabin and easily into a bathroom, which had access to a shower with fold down bench/hand-held shower head, and ample, sturdy 'grab bars'. Mirror, sink, toilet and toiletry shelves were arranged, in kind. Closet was accessible with ample storage space, too. Our balcony was well worth the added cost and made it possible to enjoy the stunning Alaskan scenery with terrific accessibility, convenience and relative privacy. Food: We ate mainly in the Tsar's Palace dinning room and at the buffet in the Garden Cafe. And though the latter had reserved seating for handicapped persons, it was quite limited. This was not a problem as we found seating for our family, elsewhere. The staff were exceedingly friendly, accommodating and helpful, especially in the Tsar's Palace who were attentive, accommodating and considerate to our special needs, including dietary ones. In fact, staff/crew were the same throughout the ship and our voyage. Excursions: Not being certain about how we'd be in our times in ports, we did not make excursion reservations beforehand. We chose to do so on the day-of and locally; this was fairly easy, e.g., plenty of taxis, etc. Of note, each time we disembarked, we were greeted by a Jewel staffer, asked to help and who wheeled my wife down to the shore and upon our return, another staffer wheeled her back onto the ship. Kudos! Entertainment: Fun, high energy but limited and not very accessible seating for handicapped individuals, e.g., narrow aisles, limited space between rows of seats. Not much one can do but a limitation, nonetheless. Disembarkation: What a civil and sane approach, i.e., select the time you wish to depart and remain in your cabin until your "color"/time is called. Staff expedites process quite well. Bags meet you in the terminal. And you're "on the street" shortly after retrieving your bags. In closing, big time kudos to NCL for their disabled friendly attention, consideration and service and for the layout and amenities in our cabin. On behalf of my special needs family, "well done!" and thanks for making our voyage so enjoyable. Read Less
Sail Date July 2013
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.7
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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