17 Norwegian Jade Caribbean - Southern Cruise Reviews

We sailed on the Norwegian Jade in early December. We chose this cruise because of the Southern Caribbean itinerary and that it was 10 days (and the price was right!). Ports of call included San Juan, St Thomas, St Kitts, Barbados, St ... Read More
We sailed on the Norwegian Jade in early December. We chose this cruise because of the Southern Caribbean itinerary and that it was 10 days (and the price was right!). Ports of call included San Juan, St Thomas, St Kitts, Barbados, St Lucia and St Maarten. We had not sailed with Norwegian before and thought we'd give it a try. From the start, we were underwhelmed. Cabin attendant was efficient but it was 4 days before she introduced herself to us. She never even left a note in the cabin introducing herself. Dinner the first evening - food was luke warm at best and service was extremely slow (over 2 1/2 hours for dinner). Main dining room dinners continued with slow/inefficient service throughout the cruise. Most nights we only had a waiter, no assistant waiters or someone handling bread and water making the service drag on. NCL (maybe other lines since it's been a whole year since our last cruise) dropped crab, lobster, and tenderloin from their main dining room menu - cost cutting? Desserts were so so. Most nights I passed on them. Our balcony stateroom 9102 (midship deck 9) was smaller than we have experienced on Carnival, RCL, Princess and Celebrity. The balcony had two small chairs and a small table. No recliner. The room was small with a loveseat rather than a full couch though it had a decent amount of storage space. The bathroom receives mixed reviews. I loved the size of the shower. You could actually turn around in it and it had good water pressure. The toilet was a different story. I'm not a big guy (5'10" and 180 lbs) and I had a hard time. You have to drop trou and back into this tiny partitioned area of the bathroom where the toilet was jammed. This little 'room' had a sliding door on it. I was afraid to close in in fear of getting stuck in there and not being able to stand up, or get my pants up! I opted not to buy a beverage package. It was ridiculously over priced compared to all other cruise lines! I did buy the unlimited internet package because I do need to stay in touch with my mom's care facility. Despite having this overpriced internet service, Norwegian would have charged me an additional fee to use their onboard app to communicate with other people that didn't have the internet package. Generally felt nickel and dimed by Norwegian. The entertainment was average to slightly above average. The cruise director's staff was small but excellent. They had fun activities, they were energetic, engaged with guests, were highly visible and accessible onboard. Katerina and Lizana were the best part of the entire cruise!! Overall, we were underwhelmed with Norwegian. There is nothing about the total experience that will bring me back to sail with Norwegian again. Read Less
Sail Date December 2018
We were supposed to do this cruise last year and because of the hurricanes it was rerouted. As this was a second part of a back to back no issues getting on. First day at sea was uneventful, and the first port of call is San Juan. ... Read More
We were supposed to do this cruise last year and because of the hurricanes it was rerouted. As this was a second part of a back to back no issues getting on. First day at sea was uneventful, and the first port of call is San Juan. After a day in San Juan we got back on the ship only to be told that there was a mechanical issue and the rest of the cruise was cancelled. I would have hated to be the person who made that call. NCL had to charter a aircraft to fly us back to Miami. We were given the option to get off in SJ and make our own arrangements or let NCL fly us back. I am not sure where they got that Eastern Airlines 767 but it looked like out off the desert in Tuscon AZ. NCL reimbursed the cost of the cruise plus is giving us credit for the next one equal to what we paid. Plus hotel in Miami and the cost to change the flight. Generally getting people off the ship and onto the aircraft went well but slow. I heard there was some issues with the aircraft. We ended up leaving the ship on Tuesday and flew home from Miami on Thursday. Read Less
Sail Date November 2018
Picked this cruise primarily because of the itinerary. Had never been to Bonaire, Aruba or Curacuo. Embarkation and disembarkation were smooth. Cabin was nice. When they refurbished last year, they put in a vanity stool as the only ... Read More
Picked this cruise primarily because of the itinerary. Had never been to Bonaire, Aruba or Curacuo. Embarkation and disembarkation were smooth. Cabin was nice. When they refurbished last year, they put in a vanity stool as the only seating. For people with back issues this is a problem as there is no back support. As I did last year when I was on the Northern Capitals European cruise, I asked for a chair with back and one was promptly provided. The water in the shower took hours to drain. For the most part the food was good and the Hot & Sour soap in the Jasmine restaurant is the best I've ever had. Entertainment was good - the acrobats were magnificent! I took the Best of Bonaire; Best of Aruba and Willemstad Trolley tours. Learned a lot about each country and enjoyed the tours. FYI- right outside the pier there is a free trolley that circles through downtown Aruba, you can get on and off. Crew was polite and helpful. I was in the Solo traveler group and the Coordinator on this cruise was Roberto Olea. He was exceptional! Full of knowledge, encouraging and fun. He is an excellent host for NCL. Three out of the last four years - 2015, 2017 and 2018, I have cruised on the Jade and would happily do so again. Read Less
Sail Date October 2018
The ship was nice, service in the restaurants was very basic, usually had to ask 3 or 4 times for iced tea and was lucky if they refilled the glass. Food was good but didn't always arrive hot. The shows were superb! I have been on ... Read More
The ship was nice, service in the restaurants was very basic, usually had to ask 3 or 4 times for iced tea and was lucky if they refilled the glass. Food was good but didn't always arrive hot. The shows were superb! I have been on more than 30 cruises with my spouse but this was the first time travelling solo and noticed that the service was geared more to couples and families. Many times in the restaurants it felt like I was ignored or rushed by the wait staff because I was alone. The daily entertainment guide always offered a good variety of things to do. Shore excursion in Aruba was great, did the 4x4 safari. Definitely a must do. In Curacao went to the Ostrich Farm, would not recommend it, the ostriches look sickly and it is very dirty. Bonaire was beautiful, although most of the excursions are geared towards those who scuba or snorkel. Read Less
Sail Date October 2018
First, a little about my past cruising experiences: This was my 19th cruise overall and first with Norwegian. Past cruises have primarily been with Royal Caribbean, Princess, Celebrity, Carnival and even a Holland America voyage thrown in. ... Read More
First, a little about my past cruising experiences: This was my 19th cruise overall and first with Norwegian. Past cruises have primarily been with Royal Caribbean, Princess, Celebrity, Carnival and even a Holland America voyage thrown in. I'd heard mixed reviews (literally love/hate, no in between) of NCL in the past and wanted to see for myself. When a good itinerary popped up, with a great price and free perks, I didn't hesitate. I'm of the mind that a vacation is what you make of it... I'm pretty simple to please, had a fantastic time and just like each of the 18 before it, I wish I was still relaxing onboard. Miami and Embarkation: Stayed overnight at the Eurostar Langford, downtown Miami. They have an awesome outdoor rooftop bar ($reasonable) and buffet breakfast ($15pp). Ate a lovely dinner at the sports bar across the street, which I can't recall the name of. Although a little loud with sports fans watching the game, the food was good, reasonably priced and I'd highly recommend the yucca fries; so tasty! Uber to the port from the hotel was under 10 minutes and cost something like $20. The embarkation process was quick, painless and smooth overall. Arriving about 30-45 minutes ahead of our scheduled check-in time was not a problem. Curb to cruise card in hand was about 30-45 minutes, followed by a wait of approximately 15 minutes to board the ship. Not bad in my opinion. Rooms weren't ready right away (~1:00 pm), but not a big deal. Headed to O'Sheehans for lunch, which was quick, delicious and complimentary (fish and chips, shepard's pie, pound cake and brownie cheesecake were all quite good)! Just a note, when still in US port, even with unlimited beverage package, you are required to pay tax -- completely understandable and they were upfront about that! The Ship: The ship is smaller than the mega liners of Royal Caribbean, but it was nicely laid out and easy to navigate (although it took me two days to figure out that there was another main dining room at the back of the ship, haha!). Muster drill was painless and for stateroom 5048 was held in Le Bistro, French restaurant on deck 6. Simple and quick. I did notice that the deck had limited loungers for sun bathing. We always found a chair, but it was full at times, which is to be expected. On days with very high wind (first two sea days) it was a little less crowded on deck... which made sense because it was REALLY windy. Felt good though, as the hot sun and high wind evened out. The ship was recently refurbished so it was in great condition overall and very clean. For a ship with such a long service (Jade was previously the Sun) since 2006... it is in great shape. Lovely colors, what I'd call understated elegance... no plain, not extravagant, but really comfortable and classy. The Stateroom: 5048 is an oceanview with picture window. Well appointed, classy colors and overall very comfortable. Always amazing how many cubbies, drawers, shelves and areas there are to store stuff. I can't imagine ever being able to bring enough to fill every space. The bathroom is really neat having a separate toilet with sliding door. Although it is glass, with minimal privacy, so overall you wouldn't want to invite others to use the sink while in there. Also, I found when you actually needed to use the toilet, it was kind of cramped, so that door stayed open anyway. Nice idea though! Very nice bathroom and the shower was nice (it's a sliding door, so no curtains to get frisky when showering). My only two minor complaints were the picture window (it was a great size but very scratched and hazed, so you couldn't get a great view) and the a/c. It was very warm the entire trip. We did mention it but nothing changed. I am always cold and thought it felt a bit warm, especially when sleeping, but didn't really impact me. Our companions were just a few doors down and had a hot night the first night, but it improved for the rest of the trip. It wasn't HOT, just a little warmer than preferred. Oh well, guess that means I'll spend some more time exploring the ship, haha! Oh, and the beds were pretty comfortable. This is also a connecting room, but I only once heard a sneeze from the adjoining room, nothing more for all 8-days. Our stateroom attendant was good. The room was cleaned nicely as needed and we didn't run out of necessities at all. Overall, stateroom service was good! Service: This is the only... complaint? I don't know that I'd call it a complaint (except one specific experience). I guess it was more of an observation. Normally cruise staff go out of their way to say hello and really make you feel special. Most experiences were similar on Jade. A few times, staff didn't respond when I said hello in passing, our stateroom attendant was a little cold, and some bar staff weren't overly friendly, but all in all everyone provided good service in the end. I think the freestyle cruising a partly to blame as the dining staff doesn't get to know you on a personal level and therefore doesn't have the ability to provide that exceptional experience. Still good, but not WOWing. Dinner was normally served efficiently, with only one night we had to wait to be seated. Bar drinks were produced quickly, tasted great and they didn't skimp on alcohol! Although dinner felt very cold with an "order-taker" feel, not really warm and friendly. Was only offered coffee after dinner twice, although simply asking worked perfectly. Bartenders sometimes were all business, but this can also be understandable when the bar is busy. Not a complain, just an observation. I think it could be summed up by saying it felt understaffed. No time to be overly friendly, but never being rude of off-putting. Except once... the hostess, Y--, at the Italian specialty restaurant. Long-story short... my reservation was confirmed for 7:00 pm, but her paper showed 6:45 pm. Arriving approximately 7:03 pm she repeated three times that our reservation was for 6:45 pm, not 7:00 pm (and I didn't have my confirmation paper at the moment). She made a call to see if we could be "accommodated," and even when seating us repeated that since we had missed our reservation, to be understanding if service was slower than expected so we could be accommodated. Just very rude about it. Seeing as the restaurant had approximately 4 tables full, the rest empty, I can't even imagine what the problem would've been if we had, in fact been late (just to note, i did confirm the reservation was for 7:00 pm, not 6:45 pm, and our other two specialty experiences were amazing). They were also a la cart and our bills were approximately $45 per person, excluding beverages. We had a perk that paid for all three, so only an extra tip for the exceptional service in these restaurants. The Food: I'm not a food snob. If they're cooked the way I like (or somewhere close) and item that should be hot, are hot, I'm happy. So I wasn't disappointed. I thought the selection was great, food was tasty, not overly anything (not too salty, too cold, etc.) it was just great! Breakfast in the dining room was nice, paced well and satisfying. The buffet was clean, varied and worked well for lunch. O'Sheehan's pub was great. Specialty restaurants were great: Steaks were plump, cooked perfectly, very tasty, seafood was great, sides were tasty and desserts were decadent. Overall, i was really happy with the food. The Rest: The ports (Aruba, Bonaire, Curacao) were great, as always. We didn't use Norwegian for shore excursions, so no reviews there. Also no review on the fitness area or children's activities. Weather was OK, rained a bit in Aruba and Bonaire. Had an amazing time at Soroban resort in Bonaire. It poured heavy when we were in the ocean, which had all of us laughing hysterically. It was a great memory! Disembarkation: The process was similar to all others. Luggage out the night before, pick your tags/departure time, etc. On the morning of departure our cabin steward was a little rude advising, quite firmly, that we must be out by 8:30, which was not a problem. I know turn-around day is rough for the workers, so I'll assume that's what it was. Oh well, he still did great every other day! Once our tag color was ready we walked off the ship, got our bags, traversed customs and was in a taxi within 15 minutes. Overview: It was a great cruise... with some very minor issues that didn't detract overall. I don't know that I'd RUN back to Norwegian, but I would feel secure if I chose one for the future, that I will have a great time. Thanks for reading: I hope it helps! Read Less
Sail Date October 2018
Cruise was an anniversary gift. Romantic package was excellent. For someone who can’t walk very well getting to the ship and back was a bad experience. Complimentary food was good we only had one subpar meal. Crew was always friendly and ... Read More
Cruise was an anniversary gift. Romantic package was excellent. For someone who can’t walk very well getting to the ship and back was a bad experience. Complimentary food was good we only had one subpar meal. Crew was always friendly and helpful. Shows were very entertaining however showroom seats were not comfortable. Shopping and port information briefings were very good. Cabin steward was very friendly and helpful. Restaurant service was good although at times it seems they were under staffed. The ship was clean and seemed well maintained. We did have a water leak outside of our cabin and maintenance people were on it very quickly. Casino was smoky and I could not spend much time there and it only seemed crowded one evening. Entertainment in other areas of the ship was very nice. Drinks were tasty and reasonably priced. Getting around the ship was not hard at all.Overall the cruise was a great time. Read Less
Sail Date October 2018
It started when we boarded the ship in Miami, went to the Grand restaurant for lunch. 2 waiters in our section and neither one wanted to wait on us. In fact they argued in front of our table, in front of other passengers. Never in my life ... Read More
It started when we boarded the ship in Miami, went to the Grand restaurant for lunch. 2 waiters in our section and neither one wanted to wait on us. In fact they argued in front of our table, in front of other passengers. Never in my life have I been so disrespected, embarrassed and angry. Then we made the mistake of going back to dinner at the Grand and asked for a wine list. We were told by the waiter they don't have a wine list, when we forced the issue with him he came back with a piece of paper with only red wines. When we asked about whites he again said they don't have any. We ordered 2 soft drinks while we looked at the menu and the wine list. After selecting a wine, we order our meal and waited for the soft drinks. The bottle of wine came, when I asked about the soft drinks the waiter said "you still want them"??? Once again we asked to speak to whom ever was in charge of the dinning room. When we spoke to her, she informed us that this is a brand new staff, its there first cruise. We went to the bar and order a gin martini and watch the bartender make it. He gave us a bill for premium gin, he said he used Tangueray, which he didn't and we didn't ask for it either. So we went to the casino for some fun only to be very disappointed once again. At the roulette table the girl running it had no idea what she was doing. I placed a bet on the winning number and she paid a guest at the other end of the table with my winnings. Lucky for me the lady was nice and pushed my winnings back to me. Then we bet on odd, which won, and she raked in all the chips thinking no one won. When everyone at the table started shouting at her that she removed a winning bet she asked how much did we bet. I'm an honest made and told her the truth instead of lying and claiming we bet $200 dollars. But it didn't stop there, she spin the ball out of the wheel 2 straight times. The second time she stopped the game to look for the ball. Her manager told her to play another ball but she decided to look for the ball anyways. The manager said in a very stern and loud voice to play the other ball. Finally the gentleman sitting next to me won and the girl paid him half of the amount he was due. The manager once again got involved and paid the correct amount. We only went back to the casino 2 times on our trip. Next, we went on shore in Bonaire, where we wanted to have a picture taken with the mascot. We decided just to have a selfie taken, next thing we heard was the guy taking pictures yelling at the top of his lungs "No pictures unless you pay for them" We had no idea Norwegian was so desperate for money.. Once again another member of the crew embarrassed us in front of people. So the next day we decided to play trivia, until the girl running the game made 2 homophobic comments. I filed a complaint with the cruise director and with guest relations. They gave me a number to use as a reference so I could follow up. The number is 262336. When I called Norwegian to follow up they told me I had to go on line and file another claim. How ridiculous, you insult me on your ship then you want me to file 2 more claims??? For shame on you, the cruise ship, the girl who made the comments and Norwegian cruise line. This cruise was to celebrate my wedding anniversary, it was the worst experience I have ever had on a cruise ship. Norwegian ruined my anniversary, my vacation and my money. You insulted me, embarrassed me and disrespected me. Read Less
Sail Date October 2018
GreAt cruise. Fun smaller ship, more intimate and nit crawling with people everywhere. Only three complaints: one, our air conditioning in the cabins is not good ( ours was slwsys warm, neighbors told us theirs was same ); two, we had a ... Read More
GreAt cruise. Fun smaller ship, more intimate and nit crawling with people everywhere. Only three complaints: one, our air conditioning in the cabins is not good ( ours was slwsys warm, neighbors told us theirs was same ); two, we had a 3 meal package upgrade. NCL used to deliver an envelope explaining the packages and related info. Now apparently they just code your room card. Result: we waited for info that never came and when we found out on day two mostbofvthe places and times we would have chosen ( Cagneys) was unavailable. Not cool. Third, whats up with the rap and Gen X music playing loudly at the pool and bars. Get real NCL, the vast majority able to afford your cruises are 40 plus. It is time to Stop marketing to twenty- somethings. It is also high time to make same sex, legally married couples feel equally welcome and to make a very clear public statement (posted) that NCL supports full Diversity and Inclusion! Read Less
Sail Date October 2018
This cruise was free so we decided to give it a try. We have been on at least 15 cruises prior to this one. Overall services were quite poor. Bar service and pool service were awful. Could never get a chair at the pool unless u “saved ... Read More
This cruise was free so we decided to give it a try. We have been on at least 15 cruises prior to this one. Overall services were quite poor. Bar service and pool service were awful. Could never get a chair at the pool unless u “saved seats” about 6 a.m. Entertainment was mediocre. Food was at best average. Only good thing was ports of call. Never again. First nite on cruise a woman fell while dancing in a club. She was down.. on the floor.. for 47 minutes until medical help came. When help finally arrived , they never even put a collar on her neck. Just “ rolled her onto the stretcher.” There were serveral other issues which I will not address due to the fact that we will never again go on Norwegian cruise line. Only good thing is that we met some lovely people. Thank God!! Read Less
Sail Date October 2018
We traveled on the Norwegian Jade on a trans-Atlantic cruise last year and found it to be a very enjoyable experience so we signed up for this 8-day Caribbean cruise because it was the same ship and we even reserved the same cabin. The ... Read More
We traveled on the Norwegian Jade on a trans-Atlantic cruise last year and found it to be a very enjoyable experience so we signed up for this 8-day Caribbean cruise because it was the same ship and we even reserved the same cabin. The crew is great and service was superb. We are not big eaters so I can't comment on the dining but from what I heard from other passengers, it was quite good. We really like Norwegian's "Free Style" cruising and would recommend it for those who want a less regimented experience. We did not attend any of the shows in the Stardust theater but we understand that most passengers really enjoyed them. We were a little disappointed with the entertainment in the Spinnaker lounge. The ship appears to be in excellent condition and was very clean. We took 3- to 4-hour ship's tours in each of the three islands visited (Aruba, Bonaire and Curacao) and really enjoyed them. The tour bus in Aruba was the nicest tour bus I have ever been on with adequate leg-room and leather contoured seats. Read Less
Sail Date October 2018
We chose this cruise 18 months ago with different ports but due to Hurricane Irma those ports were changed. At first we were disappointed; however our visits to the ABC islands was fabulous. The excursions were very good, Dutch Caribbean ... Read More
We chose this cruise 18 months ago with different ports but due to Hurricane Irma those ports were changed. At first we were disappointed; however our visits to the ABC islands was fabulous. The excursions were very good, Dutch Caribbean islands Aruba, Curocao and Bonaire are definitely worth the visit. It was interesting to see how three islands so close together could be so different in living style. We did not experience the specialty dining restaurants on this cruise as we had done so previously. The Alizara and Grand Pacific Dining rooms had an excellent dinner selection each evening. The Garden Buffet The Jade crew were very friendly and helpful especially one particular “washy washy” girl at the Garden Buffet. My wife and I enjoy the sea days on the “sunny, sunny and more sunny” deck where we met several other very nice people from around the world. We are Norwegian Freestyle cruising.....so much fun, many great memories. Read Less
Sail Date March 2018
chose this cruise for the visit to Aruba, Curaçao, and Bonaire. The Jade was recently renovated and had a nice classy look. The food was better than average for a relatively bargain cruise. The food in the Garden Cafe was very fresh, ... Read More
chose this cruise for the visit to Aruba, Curaçao, and Bonaire. The Jade was recently renovated and had a nice classy look. The food was better than average for a relatively bargain cruise. The food in the Garden Cafe was very fresh, innovative, and had a good variety every day. The food in the specialty restaurants was very good for the price. I found the fish especially good. The activities leave something to be desired if you are not a casino person or a sun lover. But we enjoyed just relaxing and reading and playing scrabble. The shore excursions we chose were very good and seemed a good value for the price. We have traveled on Norwegian several times and this was one of the better cruises. The staff were very good especially in the specialty restaurants. Would have like more to do on the sea days but overall a good cruise Read Less
Sail Date February 2018
- Miami is a great port city to visit. Plenty of places to see and lots of good food. Some of the places we visited were Miami Beach, South Beach, Key Biscayne, Key Largo, Everglades, Wynwood Walls, Vizcaya museum, "Robert is ... Read More
- Miami is a great port city to visit. Plenty of places to see and lots of good food. Some of the places we visited were Miami Beach, South Beach, Key Biscayne, Key Largo, Everglades, Wynwood Walls, Vizcaya museum, "Robert is here" fruit stand. - The embarkation lines were quite long and we had to stand under the hot sun for quite some time. Even when inside, it took quite a bit of time for each group to check-in. - As soon as you get onboard, register your kids for the daycare. - Onboard staff was generally very polite and always made an effort to greet us. - Some of the facilities on the ship were not well maintained like the golf driving nets - Poor selection of food for people with dietary restrictions like vegetarian, gluten-free, vegan, alcohol-free, etc. - Make sure to get restaurant reservations on the first day specially if you have a large group. Among the specialty restaurants we tried were Le Cucina, Teppanyaki and Le Bistro. The last one was the best. - Our front balcony stateroom was meant to sleep four but it was cramped for space. In addition to a queen bed, it had a sofa-bed and a pull-down bunk bed. The sofa-bed was not very stable and the cushion for the lower half of the bed kept falling off. - The layout of the bathroom was also quite cramped, specially the location of the toilet. I am 6'3" tall and could barely sit on the seat because my knees would jam into the wall in front. - We encountered several issues with the bathroom: One day there was barely any running water. Another day there was no hot water and the toilet started backing up. Yet another day the toilet started backing up. We reported the problem each time to guest services, but there was no follow up. We finally ended up escalating this situation to the Hotel Director who reports into the Captain. - On this cruise we visited the Cayman Islands, Jamaica, Aruba, Curacao and Bonaire. - We bought all the shore excursions on the ship which were over priced. If I was to do it again, I would rent a nice clean taxi on each port and do the sightseeing on my own. That way you can pick the spots that are interesting to your family and allocate the appropriate time at each stop. Be careful to pick a clean taxi because some of them were infested with mosquitoes and other bugs, specially in the third row in the case of a minivan. - Our kids really enjoyed the daycare provided on the ship. Read Less
Sail Date December 2017
This was the first vacation in 3 years for my sister Lois and myself. We booked it in April. Unfortunately due to the horrendous hurricane season, our itinerary had to be changed. It was changed a little less than a month from our 11/6, ... Read More
This was the first vacation in 3 years for my sister Lois and myself. We booked it in April. Unfortunately due to the horrendous hurricane season, our itinerary had to be changed. It was changed a little less than a month from our 11/6, departure date.There were only 3 or 4 side excursions listed on the NCL site. I signed for 2 and was advised I could sign for the others once on the ship. I understand rerouting was a monumental task but I was disappointed with the lack of communication from Norwegian. Embarkation was busy but seemed to progress fairly well. We were disappointed to discover our balcony room was pretty small with approximately 8" between our beds. There was a love seat that had been jammed in the room (perhaps for a 3rd and 4th passenger?) making our traffic pattern a one way operation. Balcony was small but ok. We did not ask for a different room.Room appeared clean and our room steward person took good care of us. Our first 2 meals were at O'Shaunessey's. Food was mediocre and the last meal there my sister discovered a long hair in her food. The manager offered dessert or something else for us but we just couldn't. Our excursion on Wednesday in Grand Cayman was awesome, a semi submarine oceanography adventure, thoroughly enjoyed by both of us. Dinner at the Alizar was good, service good. I had steak done as I like it. Dinner another night at Jasmine was disappointing, a bland rice with meat and seafood dish. I left there hungry. Unfortunately Wednesday night, 11/8, I became pretty ill and ended up in medical the next day. I was diagnosed with pneumonia . The medical staff was awesome, knowledgeable, caring, understanding. For 4 days I received i.v. antibiotics and nebulizer treatments twice a day. On Sunday my sister Lois ended up in medical with pneumonia and received the same medical protocol. Side trips were out because of our illness.The medical staff wrote a letter and hopefully we will be credited for the missed excursions. Our cabin steward was concerned and even brought us an extra quilt. Staff was efficient and present.We did not enjoy any of the late night activities focusing on getting better. We did enjoy some of the games during the day. We ate most of our meals at the Cafe Garden, hours were agreeable with our medical appointments.There was a good variety of food, some pretty good.I especially enjoyed the scrambled eggs. Food was ok. Read Less
Sail Date November 2017
My husband and I haven't cruised for over 25 years. Our last cruise was on a Carnival cruise back in the day when you had one dining option, the Grand buffet was grand and the food was equal to the best 5 star restaurants in New ... Read More
My husband and I haven't cruised for over 25 years. Our last cruise was on a Carnival cruise back in the day when you had one dining option, the Grand buffet was grand and the food was equal to the best 5 star restaurants in New York. Boy times have changed cruising. We cruised for Christmas this year. I was excited to see all the holiday decorations on board. I was disappointed that the decor for Christmas, a time when we all over decorate, was minimal. The gingerbread houses that were placed through out the ship looked like the children from the last cruise decorated them. Sloppy, candy still in wrappers and royal frosting put on without care. First impression was ehh!. Our cabin (11022) was very nice. We had a balcony that was great and we could sit out in the chairs at night to watch the sun set, or have our morning coffee. Our cabin steward, Karta, was terrific. Once we boarded, we got our bags unpacked, which were delivered quickly. As I laid down on the pillow, it smelled like old sweat! Karta was quick to give me a different one. These rooms are much larger than they used to be. If you like smaller ships, this is for you. Only 2400 passengers. Now for the food. We made our dinning reservations for the specialty restaurants as soon as we could. If you want to dine in any of these restaurants, get your reservations early otherwise you'll be dining very late if at all. The "complementary" dining rooms don't require reservations. We ate 3 times in the French restaurant Le Bistro. Food was phenomenal. Our waitresses were Nareen, and another wonderful lady from Grenada. Both were very attentive. We loved them both. We also ate in Cagneys, service was poor, and with the exception of the steak, the food was not so good. Another night we ate at the Brazilian steakhouse...wouldn't waste my time or money there. Meat was tough, under seasoned and the sides were at best institutionalooking tasting. The main dining room is served Cafeteria style..the food is good, but wouldn't write home about it. Deserts are just ok, nothing special. Even the Christmas Buffet was mediocre. I expected something really amazing. The ports are nice. Cozumel my favorite, they have starbucks with free WiFi. Belize city and Roatan are interesting, but so many are poor. We took the glass bottom boat trip that was very educational. Hosted my a Canadian trained marine biologist. Her main message was stop the algae growth by NOT urinating in the ocean!!. The ship crew really push the shopping in these ports! They almost scare you into only shopping at their recommended shops... just do your homework before going. If you want diamonds, Tanzanite and other gems, know what the cost us at home so you know if you are getting a good deal. With the exception of the diamonds, the gems may not be in white gold or even sterling. Most are plated brass. Internet is pricey. 100 minutes for 75.00. Or by the minute for 95 cents per minute. Think before you buy. It is so most time to debark and head to the airport. We had a nice relaxing time aboard. Before going again, I think I'd look at royal Caribbean because it is more formal, something I am more used to. Hope this helps you plan your cruise. Aloha. Read Less
Sail Date December 2015
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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