5 Norwegian Jade Cruise Reviews for Romantic Cruises to Norwegian Fjords

First of all this was our third cruise this year we had sailed on the Symphony of the seas in May from Barcelona and Ventura in July from Southampton so what you should expect in the way of general service on a cruise ship was still fairly ... Read More
First of all this was our third cruise this year we had sailed on the Symphony of the seas in May from Barcelona and Ventura in July from Southampton so what you should expect in the way of general service on a cruise ship was still fairly fresh in our minds. We are Latitudes Gold so we have sailed with them a few times prior to this cruise. Because of the previous cruises this year and cost we decided to have an inside cabin and ended up in stateroom 4557 on deck 4 and NCL informed us that we,d had a complimenary upgrade but heaven knows where from maybe the crews quarters. The cabin was tiny but functional apart from a lack of wardrobe space which is a struggle for a weeks cruise nevermind two weeks ,anyway we looked at our latitues gold card and we should have had a complimenary bottle of wine in the cabin but we could,nt find that just loads of 1 litre bottles of water to last us both for the nine day trip which we never got through. At this point I noticed that there was no card in the cabin, sorry stateroom with our cabin stewards name on it and no cabin stewards to be seen anywhere in the corridors. That evening after life boat drill we went up a deck for the sailaway and decided to have a cocktail but with no waiters to be seen anywhere went to the Garden Cafe outdoors bar and asked for two Pina Colada,s and just got a totally blank expression from the bar server Pina Colada he said , he obviously did,nt know what a Pina Colada was until he we told by another bar waiter. Then we decided to go down to the Grand Pacific restaurant for our evening meal, being quite early there was no queue but we were still asked if we would like to share so we shared the table with two lovely American couples ,it took an hour for our starter to arrive and even then two orders came wrong the total dining experience in Grand Pacific took two and a half hours, the waiter said were we going to the show I said no but we have a trip booked for Monday. Unfortunely we had several experiences like that , O Sheehans being really bad one lunch time and we nearly walked out in disgust because of a total lack of service. We did,nt get to see our cabin steward till the evening on day three and that was just by chance and by this stage we were not getting our Freestyle daily in our cabin and the room was,nt getting made up till late afternoon so l compained at reception. At this point we did get better service in the restaurants but the cabin steward was still a but painfully slow and we had to continually ask for things to be done so the Jade was definitely way down on service compaired to the Symphony and Ventura . Read Less
Sail Date August 2018
We chose the Jade for the itinerary to Norway and the North Cape. We have cruised with NCL and other cruise lines many times. Cutbacks in the regular Dining Rooms was very evident. Food selection and service was poor. Thank goodness for ... Read More
We chose the Jade for the itinerary to Norway and the North Cape. We have cruised with NCL and other cruise lines many times. Cutbacks in the regular Dining Rooms was very evident. Food selection and service was poor. Thank goodness for Cagney's Steakhouse and the Italian specialty Restaurants. The Pub (O'Sheehan's) was an excellent lunch eatery with good service. Entertainment was good and had a nice variety. Casino was adequate in size and games. The Fitness Center was a good variety of equipment and trainer was well involved Shore Excursions was priced very high. The stores had a average selection and were over priced. NCL is even charging a $7.95 room service charge for each occasion used. Latitudes program benefits have been decreased as well. NCL built their reputation with us as a cost/value cruise line in the past. This is not evident today based on our last two cruises with you. NCL can do much better as experienced in the past. Read Less
Sail Date July 2018
The itinerary was fabulous scenery. The weather sunny and warm at each stop with a small rain at one port. The food service was excellent and room housekeeping and restaurant employees were always smiling and friendly. The ship decor ... Read More
The itinerary was fabulous scenery. The weather sunny and warm at each stop with a small rain at one port. The food service was excellent and room housekeeping and restaurant employees were always smiling and friendly. The ship decor was comfortable and the top Spinnacker lounge was a wonderful getaway to see the wonders of Norway from up above comfort peacefully. The entertainment was excellent especially the Elements show with magicians and acrobats hanging from the ceiling and singing and dancing and snowflakes galore. The fish were on the carpet swimming forward so we did not get lost to our inside cozy room forward. The ship web cam on TV was our window to the world. The buffet area had a wonderful eating area in the back to see the sights and feel the breeze. The free style dining was easy and the free style clothing norm was comfortable to each persons style. I could have packed half the clothes I took along. It was a SUPER CRUISE. Read Less
Sail Date July 2018
This was my 2nd time on a NCL ship. My first memorable experience with Jewel and impressive service from NCL Sydney office were the reasons for my 2nd time. This particular trip was arranged as all of us had not been to Norway. From ... Read More
This was my 2nd time on a NCL ship. My first memorable experience with Jewel and impressive service from NCL Sydney office were the reasons for my 2nd time. This particular trip was arranged as all of us had not been to Norway. From the booking to every single arrangement, our NCL consultant, Michelle Farren had been very helpful with her prompt response, despite 17 of us in the group. It was handed over to Hayley, who helped us before we sailed. Awesome service from NCL Sydney office!i never thought would happen to any cruise line due to some past negative experiences. Every day, our cruise ship, Norwegian Jade passed by different mountains. In the early summer, the snow covered mountains and visits to the fairytale lands in Norway warmed my heart during this memorable cruise trip. It's indeed a very beautiful Norwegian Fjords' journey, which all of us had enjoyed very much. We had selected 2 Free at Seas for each cabin. On top of that, we were given the Distinctive Voyages with few more addtional benefits, such as 250 min free wifi, 120 phone call credit that allows us to call any part of the world, another $50 shore credit per port etc. Most of us were busy every day taking part in different shore excursions. Though a few incidents happened on the ship, upon receipt of my comments, its cruuse director & guest services manager had contacted me personally. Service recoveries were offered to my cruise mates and I had received a complimentary wine & chocolates as well. Thanks for the prompt response and I was grateful that my friends were happy before they left the ship. I saw the Carbaret show by the production team onboard and it was really interesting to showcase Broadway musical at the lounge. The Cruise Director and his team had performed a very interesting "Movie Sketch Comedy Show'. Very great teamwork! Among the specialty restaurants, my team mates loved Cagney, Le Bistro, Moderno Churrascaria. Teppanyaki may require some improvements on the skills by the Chef. Grand Pacific, Alizar and Cafe Garden were great! We all love the foods. Read Less
Sail Date June 2018
Great cruise. The views were amazing and sometimes you wake up and walk outside and think "Am I in a hobbit movie?" The views were just too amazing! I never believed that places like this existed until I saw it for myself. ... Read More
Great cruise. The views were amazing and sometimes you wake up and walk outside and think "Am I in a hobbit movie?" The views were just too amazing! I never believed that places like this existed until I saw it for myself. Waterfalls to the left an right side of the ship and the clouds falling over the cliffs. Butler was wonderful (Aries) and made the trip special with his attention to detail. Another high point was the concierge (Omar), he was wonderful and even came by the room a couple of times just to see if we needed anything. Anything we wanted he just made it happen immediately. Upgrades to the ship are nice. We liked the Jade prior to the upgrades, but it's just a bit more nicer now. The staff admitted that not all upgrades are completed (chairs and stuff ordered have not arrived) but the ship overall looked great. Read Less
Sail Date May 2017
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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