6 Norwegian Jade Norwegian Fjords Cruise Reviews

Trying to get 3 families together was a challenge and this cruise fit the timeframe as well as being a great destination. The ship was smaller that what we were used to which was a nice treat but we missed some of the activities of the ... Read More
Trying to get 3 families together was a challenge and this cruise fit the timeframe as well as being a great destination. The ship was smaller that what we were used to which was a nice treat but we missed some of the activities of the larger ships. The ports in Norway were amazing so the limited activities was not a big deal but would not want this ship on a transatlantic cruise or itinerary with a large amount of sea days. The staff in the restaurants and bars were fabulous. If you are on this ship make time to do the teppanaki and request "Velmond" (I think I got that right), he was the outstanding member on this cruise. He wa such an entertainer as well as cooking a great meal. The other highlight was the Elements show. If you only see one show on this ship, then this is the one. I had read many good reviews on this show and it did not disappoint. I loved not having to sign a receipt asking for another tip every time I got a drink (they do not make you sign for every beverage when you have the beverage package). As the tips are charged with the beverage package, no one was asking for another tip, although there were a few that provided exceptional service and we were happy to give them something extra at the end. The service from the bar staff was prompt and friendly. The Java cafe staff was always entertaining and made you feel so welcome. Our stateroom attendant was good, being friendly and always checking in. I loved the fitness center and did a workout every day of the 9 day cruise. There were lots of machines. The ladies welcoming you into the spa thermal suite were helpful and the thermal suite was amazing. That was definitely worth the cost. Unfortunately we had an issue with our travel agent (United cruises) and they did not load some offers that should have been on my account. NCL did everything they could to help and I appreciate the time they spent. We unfortunately had an issue with out stateroom bathroom and noticed it the minute we got into the cabin. There was a leak which had to be sewage behind the wall. It was not fixed until the second day and we could not use the room until the third day without feeling nautious. We could not "air it out" as the smell overtook the cabin. Fortunately I had purchased the thermal suite and could use their bathrooms and shower (they were one floor up from ours). The weather was fabulous so we could leave the balcony door open which helped. The ship was sailing full so they said there was nothing they could do and may have actually done something if it had lasted longer. These things do happen and I appreciate the repair crew and my stateroom attendant for getting a special cleanser to try and mask the smell and continually cleaning the area to try and help. I do feel that they should have refunded my thermal suite fee or at least comped our dinner one night. Overall, the smaller ship worked great for a port heavy cruise (7 port days and 2 sea days). The servers (buffet and bars) were some of the best we have had. Yes, everything you have read about the smoke from the casino is true..and it does make its way into neighboring bars, wish they would improve the ventilation. We were able to plan routes without going through the the casino. Read Less
Sail Date August 2018
Wanted to see the fjords and always liked ncl. Jade was recently refurbished and looks great. Ports were small but really enjoyed them. Seems they have cutback on the latitudes party. No more prizes and it is now early in the day when you ... Read More
Wanted to see the fjords and always liked ncl. Jade was recently refurbished and looks great. Ports were small but really enjoyed them. Seems they have cutback on the latitudes party. No more prizes and it is now early in the day when you are less likely to drink. Appetizers were cubes of cheese only. Very poor way to treat best customers. Show us you really care and make our experience special. As I remember we use to have two parties and one the captain was there. This party was a waste of time. Cruise critic party was pretty much over before it began. Officers introduced themselves then left did not stick around to talk. We noticed little things that were special are disappearing. No more crew show and other shows cut out. We still like the freestyle dining. Speciality restaurants were all excellent main dining room good. Shows were excellent except the magician very amateurish almost embarrassing. We would like to continue to sail ncl but make platinum members special and don’t cut back. Read Less
Sail Date August 2018
We chose the Jade for the itinerary to Norway and the North Cape. We have cruised with NCL and other cruise lines many times. Cutbacks in the regular Dining Rooms was very evident. Food selection and service was poor. Thank goodness for ... Read More
We chose the Jade for the itinerary to Norway and the North Cape. We have cruised with NCL and other cruise lines many times. Cutbacks in the regular Dining Rooms was very evident. Food selection and service was poor. Thank goodness for Cagney's Steakhouse and the Italian specialty Restaurants. The Pub (O'Sheehan's) was an excellent lunch eatery with good service. Entertainment was good and had a nice variety. Casino was adequate in size and games. The Fitness Center was a good variety of equipment and trainer was well involved Shore Excursions was priced very high. The stores had a average selection and were over priced. NCL is even charging a $7.95 room service charge for each occasion used. Latitudes program benefits have been decreased as well. NCL built their reputation with us as a cost/value cruise line in the past. This is not evident today based on our last two cruises with you. NCL can do much better as experienced in the past. Read Less
Sail Date July 2018
We recently sailed on the Norwegian Jade from Southampton to the North Cape, leaving June 17. We enjoyed it, especially the opportunity to explore Northern Norway, a land of magnificent scenery, charming villages and interesting history. ... Read More
We recently sailed on the Norwegian Jade from Southampton to the North Cape, leaving June 17. We enjoyed it, especially the opportunity to explore Northern Norway, a land of magnificent scenery, charming villages and interesting history. Here are some of the things we liked the most, compared to other cruises we’ve been on: 1. The roomy bathroom. Compared to other cruise ships, this was almost a regular bathroom. If you drop the soap in the shower you can pick it up without getting out of the shower. This may not seem like a big deal but compared to the torturously small bathrooms on other ships this seemed luxurious. 2. The big theater. There was plenty of room and lots of good seats. We could show up just before the show and get good seats together with no problem. On Princess we always had to waste an hour each evening holding seats in the theater. 3. The European style coffee machine in the buffet. This machine individually grinds and brews a nice cup of crema-topped Americano any time you want it, and it’s complimentary. 4. The bonus of four dinners at the specialty restaurants. These restaurants were very beautiful, with lovely service and excellent food (except for the lasagna at La Cucina). We enjoyed the opportunity to try our favorites, which normally would have been a splurge. Here are some of the things that were disappointing: 1. No lectures or anything else related to our destination. Last year we took a Princess cruise around South America and they had local performers, including a pair of terrific tango dancers who gave lessons, knowledgeable lectures about each upcoming port (with no mention of ship’s tours or shopping) and naturalist narration when cruising straits or glacial areas. We were looking forward to something similar or better from Norwegian Cruise Lines on their own home turf. There were none of these. Even the gift shop was oblivious to where we were, selling flip-flops, tank tops and Caribbean souvenir cups to people going to the frozen north. The only acknowledgement of where we were was a hokey “ceremony” for crossing the Arctic Circle, which happened several hours before we actually crossed. 2. Flakey service. Much of the service was very nice and professional, but too often it was inexcusably messed up. We got off to a bad start when we first boarded, eager for a nice lunch in the main dining room. An employee greeted us but could not tell us how to get to the restaurant. He eventually found it on a map and told us it was on the 6th floor. He did not tell us that we could get to it only from the 7th. We found it eventually and ordered lunch. I ordered a second starter as my main. They brought both first courses, then my second course, but they never brought my husband’s second course. This type of thing happened other times. Often three of us would be served their main course, but that of the fourth person would only come much later. 3. Spend! Spend! Spend! There seemed to be too much emphasis on selling to us. The tour of the ship emphasized things that cost money. The port lecture just described the ship’s tours (nothing we didn’t already know from the website). There were interminable announcements over the public-address system. I stopped opening the door to listen to them, because they always seemed to be about Bingo, or something on sale in the gift shop, or how we could save $500 on our next cruise. The raffle at the theater brought to mind a struggling non-profit desperate to raise a little cash. 4. No electricity at bedside or, in fact, anywhere on that entire wall. We had to run a cord across the room (and cover it with a bath towel to avoid a trip hazard) for my husband’s CPAP machine. Read Less
Sail Date June 2018
We chose this cruise from Hamburg to Southampton mainly for the price in high season as the next cruise return to Southampton seemed to double in price. We also liked the idea of taking in the sights of Hamburg pre cruise as this was ... Read More
We chose this cruise from Hamburg to Southampton mainly for the price in high season as the next cruise return to Southampton seemed to double in price. We also liked the idea of taking in the sights of Hamburg pre cruise as this was somewhere we had never visited. Emabarkation was quite smooth taking around 40 minutes at around 1130AM. We chose Jade also because of her recent refurb which to be honest we found to be a bit of a disapointment nothing on-board gives you the wow factor, some of the public rooms where nice but nothing special. The ship as a whole was ok but to be honest would I remember any of the venues in a few weeks? I would have to say no. All of the Special Dining venues where excellent including Cagneys, Le Bistro, Tepyanki and Moderno's. Didnt do Le Cucina as to me this was just an extention of the buffet(Garden Cafe.) with mediocere decoration and few table cloths. This comes to my biggest bug bare of the whole cruise the Garden Cafe, plainly not big enough when this size ship is full with to many large tables taken up by so few, on two occasions found myself leaving after walking the whole length of Garden Café twice with no joy trying to find a table. Human beings need some form of organisation at the food counters and having remote islands does not work! People bombarding you from both sides as you try and work your way across. Mayhem. Do yourself a favour avoid the cattle market and just go to the Pacific Dining Room or O'Sheehans for breakfast as these where both excellent with O'Sheehans having the smaller choice of the two. The two shows we did where both good but be warned arrive early for Elements as I would say the first 8 seats from either side of the theatre are pointless with very little view, we saw lots of people just getting up and leaving due to the poor visibility in these areas. Also arrive early for the Bingo & Raffle in the Spinnaker Lounge(Nice View). as fights broke out over the seating and security had to be brought in to remove some passengers, well it all adds to the entertainment. We did not use any of the ships excursions as we found them very expensive so planned all of our excursions privately online before the cruise. Service was excellent in all of the bars, Pacific Dining Room, Jasmine Garden, O'Sheehans and all of the extra pay dining venues. Our only let down was the Alizar dining room with long waiting times for food, cold food and for some reason unhappy staff. Ports of call where all fantastic with the exception of Kristiansand found it to be a bit dull compared to all of the other stops. Our two teenagers absolutely loved the Teens club, Entourage and where there every moment they could. Both the teens said this was the best cruise they had been on! We enjoyed the cruise but this was mainly because of the great friends we made and beautiful locations. We would travel NCL again but maybe on one of the newer/larger ships with hopefully a bit more pizazz. Read Less
Sail Date July 2017
Norwegian fjords sounded exciting and they were. Sad that apart from Bergen, the other ports were very boring. Food was excellent in the buffet but the seating was always cramped and not much fun except outside. The Brazilian and ... Read More
Norwegian fjords sounded exciting and they were. Sad that apart from Bergen, the other ports were very boring. Food was excellent in the buffet but the seating was always cramped and not much fun except outside. The Brazilian and Japanese speciality ding experiences were tremendous, the French left a lot to be desired. Not a lot different from the buffet. Entertainment was appalling. Comedy Illusionist evening (Magica) was most pathetic show I have ever seen. Crude and unprofessional. Insulting to guest on stage and basically one trick. The "big" production ELEMENTS relied on the magician again and the dancing was school level stuff. All very poor. To describe Elements as "a Cirque du Soleil-type show" really is beyond belief. As long time fan of Cirque there is no comparison whatsoever. Bars are good, drinks excellent. Daytime activities suit the 70 year old who were definitely the predominant age group. No Films in the evening? Read Less
Sail Date May 2017
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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