46 Norwegian Jade Norwegian Fjords Cruise Reviews

We had a beautiful 10 day cruise on the Jade. The Jade was recently refurbished and you could tell. Everything seemed very clean and new. Getting On and Off the Ship We enjoyed priority embarkation and disembarkation (with suite) ... Read More
We had a beautiful 10 day cruise on the Jade. The Jade was recently refurbished and you could tell. Everything seemed very clean and new. Getting On and Off the Ship We enjoyed priority embarkation and disembarkation (with suite) but we only used it in one port and getting on and off the cruise. Priority was a delights: straight on or off. Even without that at ports it was almost always a short line and very easy to get on and off. Ports We cruise for the itinerary and this was one of the best. Six stops in Norway in different sized towns gave us a real flavour. In all but one port we booked our own independent excursion. In Stavenger we booked a boat tour to Pulpit Rock /Vagabond's Cave and around the Fjord. (It would have been nice to have a longer stop in this location - over 8 hours - to accommodate people who wanted to hike to Pulpit Rock.) The boat tour was a very comfortable ride with great views. (Could be inside in comfortable seats or on outside deck). In Geiranger we took a rib boat to the Seven Sisters and Suitor falls. If you have good mobility and a strong stomach I highly recommend this. In Flam we booked our own train tickets ahead of time and enjoyed the scenic tour to Myrdal with a quick stop ot Fjossfossen Waterfall. In Alesund we took the "train" (not a real train) around town for a lovely tour with the highlight being a gorgeous view at Fjellstua. We also walked around town a bit. In Haugesund we planned to make it a bit of a shopping day but with a little rain and most things being pricey and with few souvenirs available, we settled for a wander around town. In Oslo we did a self walking tour, stopping for a (pricey) drink at the Magic Ice Bar and waffles from a truck at the pier. The next morning we took an NCL bus tour to Viking Museum, sculpture park and ski jump (and a good tour of Oslo). Overall we were very happy with the ports. In a perfect world, as stated, I would have had a longer stop in Stavenger and would have stopped in Bergen instead of Haugesund. Cabin Part of the reason we enjoyed our trip so much is we splurged on a 2 bedroom family cabin. The kids had their own tiny room (2 beds) and bathroom. I wouldn't have minded a slightly larger balcony but we pulled in 2 extra chairs from the cabin and we could all sit out there. This "master" has a massive 2 sink, separate bath, 10 shower head showered bathroom. Real luxury. And plenty of storage space. We spent a lot of time in our cabin enjoyed the picturesque views of Norway out our window. We had access to a butler (brought extra food every day, and brought DVDs on request) and concierge (booked dinner reservations and had port details). Honestly while we enjoyed we could have lived without (except we did enjoy a number of movies). The cabin was very clean and comfortable and we ate a lot of meals at our table and chairs there. Dining Breakfast we ate about half the time from the Garden Café. We always ate in our room as the Café was almost always crowded. Our cabin was relatively close and we had a table and chairs to eat at. Otherwise, I think I would have gotten tired hunting for a table. Suites have access to eat breakfast at Moderno where they had a hot menu (loved eggs Benny and French toast) as well as buffet cold: breads, yogurt, fruit, meats and cheeses. It was quiet and the service was quick. Lunch we usually ate from Garden Café (same issue with seating) and a few times in Cagney's, lunchtime eating for suite passengers. I always had the French Dip there, it was my favourite meal on the ship! We ate dinner in main dining rooms 4 times: Grand Pacific twice and Alizar twice. The food was very good in both. We found Alizar to be quite crowded and on both occasions it seemed to us the serving staff didn't seem very happy to be there. We had a better time at Grand Pacific, once getting a window table in a quiet part of the restaurant. Service was very good. My husband and I booked a 3 meal dining package and ate at La Cucina (Italian), Teppanyaki (Japanese) and Le Bistro (French). We enjoyed all three meals in these smaller venues with excellent service and food. Honestly, we needed the break from the busyness of the larger dining rooms. The good food would be wasted on our teenagers so they enjoyed the Garden Café buffet (with no wait for the food). We enjoyed a few drinks in the Atrium Bar and Spinnaker Lounge. They had some interesting drinks. We found them a little pricey but often got the drink-of-the-day which was a few dollars off. We aren't huge drinkers so did not have drinks package. Mostly had wine with dinner and one after dinner drink. Entertainment/Actvities I (alone) went to the show of the first night. It was a short intro to some of the acts and was fine. They had the usual array of acts: singers, dancers, jugglers, magician. We never went again as not generally our thing and the timing didn't work. We ate dinner about 630 usually (times for after back on ships and seeing off the port) and shows were 730 and 930. My husband and I went to the Atrium Lounge quite a few nights to have a drink and listen to Randon. He sang and played his guitar beautifully and was our type of music (James Taylor, Eagles etc). We didn't do many other cruise director activities by choice (game shows, bingo, trivia etc). We wanted to watch the scenery, read books or watch movies. We did visit the pool and hot tubs quite a bit. There were quite a few fairly ill-mannered kids we encountered (frequent activity was spitting out water in hot tub) but hard to hold NCL accountable for that! Service We were well cared for (cabin steward, butler, concierge) which was sometimes a little overwhelming. Took us a few days to figure out who would do what. Teenagers We had our 15 and 13 year olds with us (boy/girl) who similarly enjoyed the trip. They liked their own room in the cabin (and TV) and the Garden Café. The ship had a teen programme, my daughter thought she might join some activities, but timing didn't seem to work. She did try one activity but when she went to the Teen club no one was there (and no instructions). Wasn't a huge deal overall, but didn't leave a good impression. Overall We give this cruise 5 stars because of the itinerary, service, food, cleanliness and generally well-run ship. Our biggest complaint might be the crowdedness at Garden Café. This was contributed to by the fact that the weather was coolish many days meant Topsiders (outside eatery) either wasn't open or wasn't used. Read Less
Sail Date August 2017
Very good value. Excellent service.Wine could be better the by the glass selection poor.The main dining room food was really good while I bought some of the specialty restaurants there was no need. The ports were all easy to walk around ... Read More
Very good value. Excellent service.Wine could be better the by the glass selection poor.The main dining room food was really good while I bought some of the specialty restaurants there was no need. The ports were all easy to walk around and one didn’t need to buy any excursions. The dancers and singers were very good as were the illusionist and the acrobatic couple 2 U.K. singers were not so good and had a line of patter the audience couldn’t understand as it was too U.K. oriented. The passengers were from over 100 countries and that added to the atmosphere. The hostess for the solo cruisers was excellent and really went out of her way to be helpful. Some classical music would have been good rather than only popular music though the Brazilian band were good. The ship is in good condition and is well maintained the crew is excellent in all areas and seem genuinely caring and well managed and supervised. Read Less
Sail Date August 2017
We booked this as our 1st cruise for our family of 4. Embarkation and disembarkation went very smoothly at Southampton, we arrived quite early (about 10.30am) and were onboard enjoying lunch by 12. Disembarkation took no more than 30 ... Read More
We booked this as our 1st cruise for our family of 4. Embarkation and disembarkation went very smoothly at Southampton, we arrived quite early (about 10.30am) and were onboard enjoying lunch by 12. Disembarkation took no more than 30 mins after leaving our cabin. Our cabin was mid ship inside and was perfectly adequate for 4 of us, with nice big beds and plenty of storage space. Our steward was lovely and kept the cabin perfectly clean and tidy during our trip. Food on board was very good, the buffet in particular. There was plenty of choice with many included restaurants as well as the speciality dining. We decided that there was enough choice with the speciality restaurants and didn't get bored of any of the inclusive ones. Our main dining room of choice was Alizar along with the garden cafe and O'sheehans. The fajitas at O'Sheehans were particularly lovely. We didn't really enjoy the Chinese restaurant Jasmine - I thought the Chinese food in the garden cafe was much nicer. The entertainment was good and varied, we loved the theatre shows. There was always something going on in the many bars or by the pool or you could just relax with a book somewhere quiet. Norway was a beautiful country to visit, even my children (boys 8 & 13) found it really interesting and loved visiting the different towns. We didn't do any of excursions as it was our 1st cruise and were quite glad of that as we were not stuck to a timetable. The only excursion we would have liked to have done was the flam railway which we would certainly book on our next visit. Overall the Jade was a fab ship for a 1st experience and has left us all wanting to try other cruises in the very near future. Read Less
Sail Date August 2017
We chose this cruise as we have been on three previous cruises, all excellent with NCL. This time we did the Norwegian Ffjords in August, on "Jade" and were shocked at the amount of uncontrolable children and pushchairs on ... Read More
We chose this cruise as we have been on three previous cruises, all excellent with NCL. This time we did the Norwegian Ffjords in August, on "Jade" and were shocked at the amount of uncontrolable children and pushchairs on the ship. The parents didn't seem to care as long as they were able to carry on being loud and brash. There was supposed to be a dress code for evening meal which for some it didn't seem to imply. Baseball hats, vests, shorts, flipflops and hoodies were allowed in the dining room. The people that were correctly dressed looked on in amazement and dissaproval. On the day of dissembarkation a lot of people shared the same views saying they would not use NCL again which is a shame because ALL the staff were excemplory, nothing was too much trouble, the ship was spotless, food very good and the shows were great. It's sad that NCL has started to do All inclusive. Read Less
Sail Date August 2017
This was our first NCL cruise, we chose it purely for the itinerary, all the other Fjord cruises were 7 days only. All our previous cruises have been with P&O. Embarkation was very good, arrived at 11.05 & was onboard by 11.50, a ... Read More
This was our first NCL cruise, we chose it purely for the itinerary, all the other Fjord cruises were 7 days only. All our previous cruises have been with P&O. Embarkation was very good, arrived at 11.05 & was onboard by 11.50, a lot less chaotic than with P&O! Balcony cabin was fine, liked the wardrobe layout better then hanging space & the bathroom was a definite improvement, with a separate toilet & shower enclosure. Had lunch in the Grand pacific mdr & that was fine, just a salad. Explored the ship & found layout quite easy, not quite the wow factor of some other ships but fine. The layout of the buffet was better than P&O's which we avoid like the plague! A lot more room around the food counters & tables cleared pretty quickly, however, the lack of trays makes getting food quite a balancing act! We ate mainly in the Grand Pacific dining room apart from the following: Jasmine Asian restaurant, thought that was very poor with wrong orders & very average food, tried Cagneys for a burger & ended up leaving it, together with the warm cider! Had one meal in the Italian who's name escapes me! This was a specialty restaurant & the starters were lovely as were the desserts, but the pizza was decidedly underwhelming. Overall we thought the food was below the standard of P&O & we had a few duff courses in the mdr, always like cheese after meals but on here you got a miserly selection of soft cheeses, manly very strong blue & 2 crackers, not keen on grapes full of seeds either! Ordered a lamb madras curry & got a bowl with a pile of tough dry lamb with almost no sauce & nothing else, no rice, chutney or poppadoms etc. Entertainment in the theatre was variable, Liked the Russian duo, the illusionist & the show on the next to last night, disappointed that there wasn't a lot of choices as just the same old acts night after night in other venues, lots of bingo & happy camper type games! The only exception was Randon who played guitar & sang in the atrium, very good indeed. Staff in general seemed polite & helpful, perhaps more so than on P&O? Only took one ships excursion to the fishing village of Skudeneshavn, this turned out to be a bit like a Fawlty Towers sketch as the guide didn't seem to know anything about the place & instead spent most of the trip there & back telling us about the sex life of young people in Norway :) Led us to a museum in the town which was good & then told us to meet later at the bus, failed however to tell us how to find it & almost everyone spent the next 30 minutes lost in the town! Not impressed! Weather on the trip was not great with rain & cloud for most places except Oslo, we enjoyed the scenery though & might go back sometime. Would we sail with NCL again? Probably not, just not the wow factor or food we had hoped for! Read Less
Sail Date August 2017
The cruise was a value for money . free style was excellent . disembarkation was the best we ever had . and we sailed with few cruise companies . the ship was spacious and the design was fantastic . food was very good . service ... Read More
The cruise was a value for money . free style was excellent . disembarkation was the best we ever had . and we sailed with few cruise companies . the ship was spacious and the design was fantastic . food was very good . service excellent . staff very friendly . i would say to any one please try it out its worth it . the cabin was a bit disappointed we had a upgrade and we was given a porthole and the room was very dark but the cabin was good very clean . the ships entertainment was fantastic . the bars service was very good the food was very nice . the over few a great trip and a great ship . the ports of call was very good . security was very help getting on and the ship was made so easy plenty of signage . And yes i would sail with NCL again Read Less
Sail Date August 2017
We chose this cruise from Hamburg to Southampton mainly for the price in high season as the next cruise return to Southampton seemed to double in price. We also liked the idea of taking in the sights of Hamburg pre cruise as this was ... Read More
We chose this cruise from Hamburg to Southampton mainly for the price in high season as the next cruise return to Southampton seemed to double in price. We also liked the idea of taking in the sights of Hamburg pre cruise as this was somewhere we had never visited. Emabarkation was quite smooth taking around 40 minutes at around 1130AM. We chose Jade also because of her recent refurb which to be honest we found to be a bit of a disapointment nothing on-board gives you the wow factor, some of the public rooms where nice but nothing special. The ship as a whole was ok but to be honest would I remember any of the venues in a few weeks? I would have to say no. All of the Special Dining venues where excellent including Cagneys, Le Bistro, Tepyanki and Moderno's. Didnt do Le Cucina as to me this was just an extention of the buffet(Garden Cafe.) with mediocere decoration and few table cloths. This comes to my biggest bug bare of the whole cruise the Garden Cafe, plainly not big enough when this size ship is full with to many large tables taken up by so few, on two occasions found myself leaving after walking the whole length of Garden Café twice with no joy trying to find a table. Human beings need some form of organisation at the food counters and having remote islands does not work! People bombarding you from both sides as you try and work your way across. Mayhem. Do yourself a favour avoid the cattle market and just go to the Pacific Dining Room or O'Sheehans for breakfast as these where both excellent with O'Sheehans having the smaller choice of the two. The two shows we did where both good but be warned arrive early for Elements as I would say the first 8 seats from either side of the theatre are pointless with very little view, we saw lots of people just getting up and leaving due to the poor visibility in these areas. Also arrive early for the Bingo & Raffle in the Spinnaker Lounge(Nice View). as fights broke out over the seating and security had to be brought in to remove some passengers, well it all adds to the entertainment. We did not use any of the ships excursions as we found them very expensive so planned all of our excursions privately online before the cruise. Service was excellent in all of the bars, Pacific Dining Room, Jasmine Garden, O'Sheehans and all of the extra pay dining venues. Our only let down was the Alizar dining room with long waiting times for food, cold food and for some reason unhappy staff. Ports of call where all fantastic with the exception of Kristiansand found it to be a bit dull compared to all of the other stops. Our two teenagers absolutely loved the Teens club, Entourage and where there every moment they could. Both the teens said this was the best cruise they had been on! We enjoyed the cruise but this was mainly because of the great friends we made and beautiful locations. We would travel NCL again but maybe on one of the newer/larger ships with hopefully a bit more pizazz. Read Less
Sail Date July 2017
Service great on the Jade. Food was good however they have cut back a bit on the menus in specialty restaurants. What they have is still very good. Entertainment was ok but the "Showtime Band" was excellent & best Ive ever ... Read More
Service great on the Jade. Food was good however they have cut back a bit on the menus in specialty restaurants. What they have is still very good. Entertainment was ok but the "Showtime Band" was excellent & best Ive ever seen on a cruise ship. The Iconcierge app was not well managed on this ship as it is on the larger ones. Frequently info there was incomplete or incorrect. The ship itself is very nice after the refurbishment! Fitness center was very good with equipment up to date. My wife enjoyed the spa. The casino was empty most of the time. We were most impressed by the consistent level of service. You can tell NCL must have processes in place to treat and reward their people well by the way the EE's treat the customers and the fact that many employees return to new contracts over & over. They just need someone to take ownership of the IConsierge app if they are going to sell it. It only had 3 ports listed for the whole 12 day trip & nobody in excursions could explain it. Read Less
Sail Date July 2017
Cruise ship jade has been updated in all cabins and most public areas. Very classy look now. Menu has been revamped and in main dinning hall and specialty dining hall all foods were exquisitely prepared. This is our third cruise on Jade ... Read More
Cruise ship jade has been updated in all cabins and most public areas. Very classy look now. Menu has been revamped and in main dinning hall and specialty dining hall all foods were exquisitely prepared. This is our third cruise on Jade and 6th on NCL. It just keeps getting better. The weather was a 10 with temperatures ranging from 52 to 76. Also 24 hours of daylight above artic circle this time of year. Staff in dining room, cabin steward, cruise director, customer service desks, shops went our of their way to be helpful, accommodating and were very friendly. Latitude program which changed February 2017, now provides for platinum, platinum plus and ambassador members to have priority embarkation. Arriving in Hamburg port with literally hundreds in line to check in and being escorted to priority check in and boarding due to platinum status was a welcome change. My partner and I both being platinum are now given 1 hour of free internet total and 1 free laundry each as well as many other welcome perks. The specialty dining package promotion is well worth the extra $15 fee per person. We have already booked out next cruise on NCL. Mike and Colleen Read Less
Sail Date July 2017
The cruise was fine. The Garden Cafe was too crowded. Food selections were good but too many people - bumping into each other, few choices of places to sit. Other dining rooms OK. Specialty restaurants: We only went to La Cucina, twice, ... Read More
The cruise was fine. The Garden Cafe was too crowded. Food selections were good but too many people - bumping into each other, few choices of places to sit. Other dining rooms OK. Specialty restaurants: We only went to La Cucina, twice, which was good, but few customers the times we were there. Needs better availability advertised. Evening shows in Stardust Theater were good. Beatles show too loud. Fitness center good and good location. Library - a bit slow on services, unlocking of book cabinets. Not enough info on shore excursions. Need local maps. We would like to have some educational lectures, describing places we were going and their history. Or lectures on other subjects would be acceptable. Our rooms and room service were fine. Embarkation and disembarkation were fine. We had no children with us. We would go again. We had some advance warning that we might have rain, but we had good weather the whole trip. Read Less
Sail Date July 2017
We were on the Jade in June 2017 after the refurbishment. Had sailed on the Jade in the Mediterranean in 2015. Absolutely loved the new colours - more earthy tones which were definitely easier on the eyes compared to the loud Hawaiian ... Read More
We were on the Jade in June 2017 after the refurbishment. Had sailed on the Jade in the Mediterranean in 2015. Absolutely loved the new colours - more earthy tones which were definitely easier on the eyes compared to the loud Hawaiian motifs previously. The best lounge is the Spinnaker which now has gorgeous ceiling to floor glass vistas throughout so we were able to enjoy the stunning ocean views while dancing the night away while cruising in the land of the midnight sun! CABIN We were in a mini-suite which was spacious and comfy. There was adequate storage space for the two of us. Our cabin attendant was absolutely lovely and always had a smile whenever we met her. She topped up the ice bucket for us twice a day which was a nice treat. Balcony was roomy with 2 chairs and a small coffee table (no space for recliners though). Our previous Jade abode was a 2 bedroom suite so I can't make a direct comparison between the old and new here. DINING Main Dining Room The queues were never long here and we were able to be seated within 5 minutes most days. We had our dinner 7 nights in the Grand Pacific with 1 night in Alizar. We also had several lunches here including on embarkation day (btw do have your lunch here on embarkation day, not many knew it was open and the buffet lunch was jammed packed). As with our previous experience, the dining service was patchy depending on where we were seated and who our servers were. We received outstanding service during 2 meals from Filipino servers who were on par with the attentive specialty dining servers - they were prompt in their service, letting us know if there was a slight delay in our food arrival, took our beverage orders & served them promptly and one server even ensured that our beverages were topped up without us asking (we were on the UBP). These 2 experiences were the highlight of our experience in the MDRs. We had one absolutely horrible experience at the Grand Pacific - our water took half an hour to arrive after being seated, not to mention excruciatingly slow and bad service : wrong orders, courses served to the wrong person, even the audacity to demand that we ordered our beverage top-ups at the same time for all 6 of us so that she didn't have to walk multiple times to fetch the drinks!! O SHEEHAN'S This 24 hour eatery has now debuted on the Jade and provides good quality meals anytime of the day or night. We ate lunch here whenever we were late returning from the port. Specialty Dining Teppanyaki We dined here twice. Sad to say there is no longer any lobster tail in the menu. The new SDP is restricted to 1 entree per person, but they were kind to offer us a once -off of sharing an additional entree. Food and the showmanship was of the usual good standard. Cagney's & Le Bistro's Excellent as always in food and service. Again, no lobster to be found anymore! With the SDP, one is restricted to 1 order per section of the menu: 1 appetiser, 1 of salad or soup, 1 entree, 1 dessert. Those without the SDP now pay a la carte prices. So purchase the SDP if you want to to dine in the specialty restaurants. The UBP This included Ultimate Beverage Package is excellent value as it covers almost all drinks under USD 15 in any venue onboard. Excluded drinks are of the top premium variety. We were able to enjoy many different beers, wine, cocktails, coffee liqueurs etc and probably ended up drinking a little too much but hey! we ARE on holiday. We could never understand why specialty coffees were excluded from the package but made up for it by having Irish coffee & other coffee liqueurs instead. ENTERTAINMENT We found the entertainment good in general except for 2 shows - the mentallist and the guitarist. The latter was touted as special and I was expecting a virtuoso classic guitarist but it turned out to be of the strumming "garden" variety, so ordinary and boring. We enjoyed Carl Locksly (the Voice finalist) who performed twice - he enthralled us on 2 nights with his superb renditions of classical, pop and well known West End musical numbers. BARS We had an excellent guitarist, Jumari, who performed nightly to sell out crowds - in fact many came early to get a seat, otherwise it was standing room only. Excellent repertoire and rapport with the audience. He got many on their feet dancing, clapping and singing along night after night. Wonderfully entertaining! Service was slow at times - I think this is due to many passengers having the UBP, often the servers were unable to cope with the demand. CRUISE DIRECTOR Our Italian cruise director was very good, humorous and able to do his multilingual spiels nightly in a very short time which was excellent! Nothing worse then sitting while 3 different translations are painstakingly repeated. GYM Lovely treadmills, stationary bikes and cross trainers all with ocean views - but always so busy! Guess everyone wanted to lose those extra calories! FELLOW GUESTS A large number of Germans as we had embarked in Hamburg, many Spanish passengers as well. Mostly over 50s with some families and teenagers. SHORE EXCURSIONS We did not take any of the ship shore excursions which were horribly overpriced. We did our own waterfall walking tour in Geiranger (having been there 2 years earlier - done the Danisba tour & the fantastic RIB boat trip then), Trondheim walk to see the Nidaros Cathedral & canal houses, Alesund walk up to the Aksla viewpoint (highly recommended), Bergen to see the Hanseatic wooden houses, Bryggen area and the fish market. For the Lofotens, we hired a minivan which took us to all the highlights of these spectacular islands 5 hours at only 4855NOK (for 16pax). Contact Arctic Buss. For Honningsvag, minivan for 16pax 4 hours at 4500 NOK. Contact Nordkapp bilservice. Both of these can be pre-booked without any deposit. We made up the numbers on the cruise critic roll call & I had arranged for the bus companies to collect payment individually by credit card on the day itself so no need to worry about collecting cash! For Tromso, we did the Arctic Landscapes tour with the Wandering Owl. Lovely day & lovely sights! We love Norwegian for the freestyle - dress up or down everyday, dine whenever you want, lots of dining choices - lunch was not restricted to the buffet - the 24 hour O Sheehan's and MDR was always available unlike Royal Caribbean ( where the MDR was open only on sea days). Complimentary dining included the 2 MDRs, the Asian restaurant, O Sheehan's as well as the buffet. Plus a good variety of specialty dining restaurants. So far, Norwegian is still our favourite cruise line for the above reasons especially when they have the freebies of the UBP, SDP etc included in their offers! Read Less
Sail Date June 2017
We have been on most of the major cruise lines . Celebrity is our favorite with Norwegian a close 2nd . Celebrity is a little more upscale where Norwegian is more relaxed but still a solid cruise . Norwegian takes a chance with its ... Read More
We have been on most of the major cruise lines . Celebrity is our favorite with Norwegian a close 2nd . Celebrity is a little more upscale where Norwegian is more relaxed but still a solid cruise . Norwegian takes a chance with its design . The Jades main dining room is a knockout . Wood panel walls and artful lighting . Gauguin like paintings fill the dining room . You feel your eating in a 1920 social club . The food is good enough . A little hit and miss . You will wish the steak was a better cut of meat but still enjoy your dinning experience . I like the relax "I can wear jeans to dinner approach" . This approach works well after a full day of sight seeing and you do not have the energy to dress up . We had a two bed room suite . Its great for a family of 4 . Our girls loved the kids room with a lower double size bed and a bunk . Our master room had a queen . Flat screen T.V. . We could of closed our Master bedroom off from the girls with a heavy door but we choose not too . The Walk in shower was roomy with a great view of the sea . The girls like the oversized tub . Over all this was the best room we ever had on any ship . A very nice perk of the suite is you have breakfast and lunch in a smaller private dinning room . The food was really good . Fresh waffles , French toast made to order . The girls loved the hot chocolate . The Service in the private dinning room was very detailed and personal . I give Norwegian very high marks on the suite dinning . The Suite comes with a Butler . My one big complaint was him . We saw him twice the whole cruise . Our suite was not in the Haven area . I think this is where he must of spent most of his time . I was more sad then mad about him not being around . It would of been nice . I did not tip the Butler . The Jade is a big ship but not a Mega ship . The shows were good . The cast of singers and dancers worked over many nights in different roles . Over the 9 nights of the cruise you feel you know each singer and dances strengths and weakness . Last year we were on the Mega ship Allure of the Sea . The shows on the Mega ship were grand but not personal . You have more choices on the mega ships but you give up the "homely" feel . On the Jade I felt like I was at a resort instead of a Mall . We sailed from Southampton to Norway . We never did a ship Shore excursion not because we did not want to but due to they were mostly sold out . This worked out to be a blessing since we did most everything we wanted was 1/2 the price on our own . Norway is Beautiful . Never have I seen so many water falls . The mountains are tall and rough on top with very green wet farms in the valley . Picture perfect . Would we go on Norwegian again ? . Norwegian Cruise are not perfect but they are so easily going and relaxed . You are going the be excited by the ports and happy with the amount of time spend at each port . I like the down to earth people the Cruise line attracts . People have glass of wine and sing at the piano bar , but never too much or too loud . Norwegian does a really good job and I am happy to sail on her ships again and again . Read Less
Sail Date June 2017
My wife and I wanted to see the Norwegian fjords for a number of years and this cruise presented us with the opportunity to do so. We had never cruised on such a large ship before - we have been on other cruises with smaller cruise lines ... Read More
My wife and I wanted to see the Norwegian fjords for a number of years and this cruise presented us with the opportunity to do so. We had never cruised on such a large ship before - we have been on other cruises with smaller cruise lines (Oceania, as an example) and did not know how our experience was going to be cruising on Norwegian Cruise Lines. All in all we were quite pleased with our cabin (suite), food experience, staff and the ship in general - very positive. There were a couple of negative experience - the SPA, for example. We pre-booked the SPA before sailing. Once we went on the ship and saw the SPA we cancelled this activity - the SPA itself was small, crowded and we cancelled before using it. There was some problem initially until we spoke to the manager of the SPA who let us off the hook. It was our mistake - however, The excursions were not that exciting - adequate - landscape and fjords were beautiful. The guides tried hard to please. I should mention that there was one excursion that fell way below the standard. That excursion was the bus tour to Hardanger fjord. The problem - an eight hour trip that was to include a ferry ride across the fjord. However, the ferry was cancelled. As a result the bus had to ride around the fjord and therefore our first stop was to eat lunch (45 minutes) then get back on the bus to visit a waterfall (20 minutes0 and then ride back to the ship. All in all - two stops - for eight hours. Unsatisfactory. Read Less
Sail Date May 2017
Great cruise. The views were amazing and sometimes you wake up and walk outside and think "Am I in a hobbit movie?" The views were just too amazing! I never believed that places like this existed until I saw it for myself. ... Read More
Great cruise. The views were amazing and sometimes you wake up and walk outside and think "Am I in a hobbit movie?" The views were just too amazing! I never believed that places like this existed until I saw it for myself. Waterfalls to the left an right side of the ship and the clouds falling over the cliffs. Butler was wonderful (Aries) and made the trip special with his attention to detail. Another high point was the concierge (Omar), he was wonderful and even came by the room a couple of times just to see if we needed anything. Anything we wanted he just made it happen immediately. Upgrades to the ship are nice. We liked the Jade prior to the upgrades, but it's just a bit more nicer now. The staff admitted that not all upgrades are completed (chairs and stuff ordered have not arrived) but the ship overall looked great. Read Less
Sail Date May 2017
A bit about me, its only my second cruise on this line, but we are hooked and have booked more to follow. This is a great ship st start on because of the freestyle dining. The ship is great, the staff great and the food was great. the ... Read More
A bit about me, its only my second cruise on this line, but we are hooked and have booked more to follow. This is a great ship st start on because of the freestyle dining. The ship is great, the staff great and the food was great. the guests were a good mix of ages and nationalities. most guests being English speaking. I would like more formal dress at dinner and because of this the next cruises are booked with other cruise lines. This is a great starter ship for anyone and it will get you hooked like us. We went on a fiords cruise and had a fantastic holiday, the ship is just the right size. One negative point is the casino, I know for many people this is a great place but the antiquated idea to allow people to smoke in the casino is atrocious.Its not the guests I feel sorry for, If they want to smoke its their decision.To expect staff to work in conditions like that is not acceptable in the modern world. Read Less
Sail Date May 2017
This was our first cruise on NCL, but our third to Norway. Our overall impression of the Jade was very good, lots to like. It seems larger than it was, with lots of deck space, and a lovely wide promenade deck. There were several ... Read More
This was our first cruise on NCL, but our third to Norway. Our overall impression of the Jade was very good, lots to like. It seems larger than it was, with lots of deck space, and a lovely wide promenade deck. There were several bars and lounges, each with different activities in the evening, so there was a very pleasant buzzy atmosphere, plenty going on. Apart from the buffet at times, the ship didn't feel crowded. We were disappointed with the Atrium, which lacked any wow factor. It was particularly uninviting in the evenings, as the musician entertaining the occupants was using amplification sufficient for a large stadium. We loved the Bridge viewing room on deck 11! Very interesting, especially on the sea days, to watch what was going on, and intriguing to see what information the crew have available. A big negative was the casino, which allows smoking. Because of a gangway problem at Southampton, we had to board and walk through the casino. It was a very big room, and stank like a stale ashtray, so that was our only venture into it. Maybe in the future, when they have followed other cruise lines, and banned indoor smoking, and replaced all the soft furnishings and carpet in the casino. We had booked a mid ship balcony cabin. It was very comfortable and attractively decorated since the dry dock. There was plenty of hanging space and storage, but very lacking in desk space to put items. The biggest shelf was taken up with a coffee maker, there was no coffee table and because we had a sofa, there was only one tiny bedside table. The air conditioning was effective and responsive, and there was a very adequate hair dryer. The balcony was fairly small, but enough room to sit out, and nothing like the ludicrous ones on P and O Britannia , or the Royal Princess class. The bathroom had good and bad points. The shower had a glass sliding door, and good water pressure. The toilet also had a sliding glass door, but I can't imagine who would be able to close it! We are both under 5 foot 6, and not too overweight, but it was very snug in there! However, it did work well, no blockages etc! Our cabin steward, Jamie, was friendly and efficient, and we loved the towel animals! Haven't had those before, but we thought they were great fun! We ate almost exclusively in the buffet. It could be crowded at peak breakfast and lunch times, but there was plenty of seating at night. The serving area was well laid out, we found enough choice to keep us happy. The food was very American in style, but during the week, more vegetables appeared on the hot food counter! There were two types of bacon, crispy American style, and 'soft' bacon, which was just undercooked American style. You might also want to take a jar of marmalade with you if that is important, there were small individual portions of Heinz marmalade on offer, which were like runny syrup. Maybe Heinz should stick to ketchup! However, the butter was an excellent French brand. There were some cooked to order items, omelettes, pasta, and crepes, and a section of Asian stir frys and curries. We generally found the food hot enough. The chef in charge was present during most meals, very hands on and keeping an eye on things, which was good to see. The coffee was not good, although there were some machines which ground beans and were a little better. Not as good as Celebrity, but far better than Princess, which we found undrinkable. The seating in the buffet wasn't quite as good as on some ships. Very few tables for two, so many tables for four were only occupied by couples. There was also very little space behind the chairs, so a couple of times, we found ourselves trapped and unable to vacate our seats without having to disturb other diners nearer the aisles. It was pleasing to see the on deck food venues open and offering burgers etc even when the weather wasn't brilliant, rather than shutting up shop at the first opportunity. We were disappointed with the coffee offering in the Atrium. We are happy to pay extra for espresso style coffees, and often have these with a pastry as an alternative breakfast. However, the coffee served was really only passable rather than good, and there were no food items to accompany the coffee, other than pricey macarons or individual chocolates. On all the other cruise lines we have used, there were complimentary pastries etc available to enjoy with your coffee. ( the International Cafe on Princess ships was exceptionally good, Cafe al Bacio on Celebrity had the best coffee and a nice range of things to nibble, and even P and O provided pastries, although you were only allowed one!) Our coffee bill for the week came to nil, but we made up for it on shore instead! I only ate once in the MDR. I was promptly seated at a table for two, and service was friendly and quick. I did laugh though, when my roast turkey dinner with sprouts arrived. Three halves of Brussels sprout, yes, one and a half sprouts in total! However a quick request for some more vegetables, and a plate of broccoli, green beans and more sprouts arrived almost instantaneously, so not an issue! We enjoyed some of the entertainment, although we were mainly cruising for the scenery. We laughed at the comedian, Al Brown, and I enjoyed the quartet, Ancora, although, as it sadly often the case, the backing musicians did get too loud. The show Elements, was excellent. I was not expecting such a well choreographed, well presented production. The magician and the trapeze type artists had parts to play, but the stars of the show were the dancers. I am a big fan and attender of modern ballet, and the dancers in Elements were of a professional standard equal to many I've seen in professional ballet companies in the UK and abroad. Even my husband, who reluctantly accompanied me, really enjoyed himself, and was very impressed. I was disappointed by the cigarette smell in the theatre, though. I usually assume that by avoiding the area outside the casino, and entering the theatre on the upper deck, I will not be bothered. However, the smell pervaded the front staircase, and even the upper seating in the theatre. If I had booked a cabin near the front staircase, I would have been very annoyed that the corridor outside did not smell as fresh and clean as the rest of the ship. I suppose that coming from the UK, we have got used to all indoor areas being smoke free, and smelling clean and inviting. It was quite a shock, especially after the majority of our previous cruises being on Celebrity and a couple on P and O, which are smoke free inside. It was like stepping into the old days,when pubs and cinemas stank like old ashtrays. The staff on the ship were always friendly and approachable. The customer service desk were very pleasant, bar staff were fine. We had the UBP and tried a few cocktails, disappointingly made from pre mixed bottles but tasted ok, and wine with meals. After the novelty of the drinks package wore off, we found we drank less and less as the week wore on, especially as it was a port intensive cruise, so wouldn't bother again unless it was a perk. The cruise director Roberto, seemed to work hard, and we saw him a lot around the ship. There were more announcements than we are used to, and not always clear to follow. I was not impressed by the young man in the Future Cruise Sales office, who either wasn't able to answer my query or felt it was too much effort to bother. The shops on board were not very tempting. Lots of watches, expensive rings that wouldn't be wearable in the UK as they looked so gaudy and fake, and there were a few beachwear items and cruise line branded t shirt type things, that would help out in an emergency. There was a good selection of perfumery, but they didn't have the brand I wanted, so I don't know whether there were sufficient savings to be had. The alcohol prices looked worse than UK prices. Nothing to tempt me to buy anything, and I am usually very easily tempted! We chose this cruise for the ports, two of which were new to us. It is a shame that the sail into the fjords takes place so early in the day, especially when the port at the end is very small with little to do. The scenery in Norway is so spectacular that it should be made more of a feature. I was looking forward to stopping in Hellesylt to drop off excursion passengers, and then having a leisurely daylight cruise to Geiranger after breakfast. However, because it was so early in the season, the roads were still blocked by snow and ice and the Hellesylt stop was cancelled. So we sailed down a UNESCO World Heritage Site while most passengers were still asleep! Doesn't make sense to me. In Alaska, we were treated to day time scenic cruises to view the glaciers. Why not in Norway? We didn't take any ship excursions, I hate coach or taxi rides, so we walked around the various ports and enjoyed coffee and cake in cafés shore, to make up for the lack on the ship. Would we cruise with NCL again? Quite probably, if the itinerary was good. Did we like the Jade, yes, it had a lot going for it. My overall preference would be the Solstice class Celebrity ships, great bathrooms, non smoking interiors, but let down by the repetitive European itineraries and the short promenade deck. What would improve the Jade? Smoke free casino. I wouldn't hesitate to book her again. However I have heard bad things about the breakaway class NCL ships, with smoke drifting up from the casino into other areas, so it looks as if I'd have to be very selective about which NCL ships I would consider. Apparently, RCCL ships go smoke free when they cruise from Southampton, so we will give them a try. Read Less
Sail Date May 2017
My wife and I are cruise virgins and coming from Southampton, we were a little apprehensive about cruising. Worry no more, we absolutely loved it. I cannot recommend the cruise enough. We did some great shore visits although we ... Read More
My wife and I are cruise virgins and coming from Southampton, we were a little apprehensive about cruising. Worry no more, we absolutely loved it. I cannot recommend the cruise enough. We did some great shore visits although we didn't do any excursions because NCL's were too expensive. For example, there was a trip up to the waterfall which cost $125 per person. Rather than pay the $125 each which included an almost vertical bus trip 550m skywards followed by a mile long hike, we decided to walk it al the way. It cost us nothing, other than 4 hours of puff. Consequenty this saved me $250 - Happy days! We stopped at some fabulous places during the course of the 8 days. The staff on-board the Jade were lovely, The ship was immaculately clean and the food was terrific too. I will be booking my next cruise very soon indeed. Book it! Read Less
Sail Date May 2017
We chose Norwegian Cruise Line to see the Norwegian Fjords - thought they would be the best at this itinerary. Embarkation was a nightmare in Southampton but disembarkation was a piece of cake. Apparently the ship has had some updates ... Read More
We chose Norwegian Cruise Line to see the Norwegian Fjords - thought they would be the best at this itinerary. Embarkation was a nightmare in Southampton but disembarkation was a piece of cake. Apparently the ship has had some updates done to it - taken away the tropical look and replaced with more contemporary styling. The cabins are fine but would really appreciate a night light in the bathrooms. Not sure how anyone with some extra pounds would be able to use the toilets. Buffet is typical. Usually our food was cold by the time we found seats. Specialty restaurants are all excellent. Entertainment is quite good but would like to see more production shows. Encora Group is excellent and should not be missed. Seats in the showroom need to be replaced - old and lumpy! There are no activities with the officers and guests. Only got to see the Captain once during a question and answer period. He never came to a Latitudes Meeting or Cruise Critic Meeting as he does on the Celebrity Line. Read Less
Sail Date May 2017
Norwegian fjords sounded exciting and they were. Sad that apart from Bergen, the other ports were very boring. Food was excellent in the buffet but the seating was always cramped and not much fun except outside. The Brazilian and ... Read More
Norwegian fjords sounded exciting and they were. Sad that apart from Bergen, the other ports were very boring. Food was excellent in the buffet but the seating was always cramped and not much fun except outside. The Brazilian and Japanese speciality ding experiences were tremendous, the French left a lot to be desired. Not a lot different from the buffet. Entertainment was appalling. Comedy Illusionist evening (Magica) was most pathetic show I have ever seen. Crude and unprofessional. Insulting to guest on stage and basically one trick. The "big" production ELEMENTS relied on the magician again and the dancing was school level stuff. All very poor. To describe Elements as "a Cirque du Soleil-type show" really is beyond belief. As long time fan of Cirque there is no comparison whatsoever. Bars are good, drinks excellent. Daytime activities suit the 70 year old who were definitely the predominant age group. No Films in the evening? Read Less
Sail Date May 2017
Took this cruise with All inclusive drinks package. We wanted a different cruise and thought the splendour of the fjords would be a great sight to see. Weather was a bit iffy at first but nothing we can do about that. Nice balcony cabin, ... Read More
Took this cruise with All inclusive drinks package. We wanted a different cruise and thought the splendour of the fjords would be a great sight to see. Weather was a bit iffy at first but nothing we can do about that. Nice balcony cabin, good food, apart from the Jasmine restaurant food was cold and had to ask for it to be re heated. La Cucina was a disappointment too, far too much parmesan made the dish very salty. Restaurant food was very good as was The Bistro and Cagneys Grill, the stakes at both were superb. We felt the trips offered were very overpriced and would advise never to buy a trip on board. Some we spoke to booked trips direct from UK and saved a load of money. We didn't bother as we were content to check out the ports we visited individually. Our second cruise with Norwegian and would recommend. Read Less
Sail Date May 2017
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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