140 Norwegian Getaway Cruise Reviews for Romantic Cruises to Caribbean - Western

My wife and I were celebrating our 20th anniversary so we decided we'd try NCL booking the Haven. Well worth it at the price point we got. Service was great...priority embarkation/debarkation was terrific! Made the whole thing worth ... Read More
My wife and I were celebrating our 20th anniversary so we decided we'd try NCL booking the Haven. Well worth it at the price point we got. Service was great...priority embarkation/debarkation was terrific! Made the whole thing worth it right there! The entertainment was great. We really enjoyed The Million Dollar Quartet, the actors were excellent. Burn the Floor was quite a show, too. We did pay to see Cirque Steam, I'd recommend it. Dining was also enjoyable. We had dinner at two of the specialty restaurants...Cagneys and Le Bistro. Out of the two, Le Bistro was the better. We had reservations at Ocean Blue for a 9:30 reservation on the last night of the cruise, but we pooped out. Entertainment at the Atrium lodge was fun. Lots of trivia, game shows, musical entertainment and informational presentations. All the drinks we had were quite tasty. We did have the premium drink package, so anything up to $15 was free. My wife made full use of it! For the most part, everything was great. We really enjoyed the Haven experience and will probably try to book it again. A standard balcony cabin would be good, too... Read Less
Sail Date March 2020
We went mainly because we got a good deal. Free drink package etc. I read all the reviews before we went and a lot of them were not good. However I thought we should give it a try. We will never cruise Norwegian again. The food is subpar, ... Read More
We went mainly because we got a good deal. Free drink package etc. I read all the reviews before we went and a lot of them were not good. However I thought we should give it a try. We will never cruise Norwegian again. The food is subpar, They are terribly understaffed at every bar on the ship and the pool area is not big enough for 150 let alone the 3900 on ship. One of the main dining areas was not even open, the ropes section I never saw anyone use it at all. All it does is take up a ton of room on the ship that could be used for other things. The layout of the ship it’s self it’s confusing and half the time you don’t know which direction to go. The adults only section there is no water at all to get in and there is no music whatsoever it is completely quiet in the most boring place on the ship. The room was great and the room attendant was excellent I thought the entertainment was decent . We have been on carnival Princess Royal Caribbean and now Norwegian and I would take any of them over Norwegian. Once you have been on Royal Caribbean there is absolutely no comparison between the two Royal Caribbean is so much better in every aspect. Read Less
Sail Date February 2020
We took this cruise from New Orleans, But we flew in the night before and stayed at the Whitney hotel near Bourbon Street and also a short drive to Julia street cruise ship terminal. The hotel was very expensive because of Mardi Gras at ... Read More
We took this cruise from New Orleans, But we flew in the night before and stayed at the Whitney hotel near Bourbon Street and also a short drive to Julia street cruise ship terminal. The hotel was very expensive because of Mardi Gras at $259 US a night. We took it anyway because it was only for one night, it is essential to sleep in the night before in order not to miss your ship. We had bought the priority access prior to the cruise and I can tell you that it was 100% worth it. When we got to the pier by taxi people everywhere luggage everywhere, we left them with the people who tend to your luggage and then we walked inside. At 10:30 AM there was already a couple of thousand people waiting to go on. Even though our embarking time was set for 12:30 we still showed up at 10:30. It is a bit chaotic but we quickly went to the front of the line and sat down for about an hour. When they start the embarkation, They start with people needing assistance then The guests who are frequent cruisers I seem to remember that they were platinum then the Haven and then people with priority access. If not we would have had to go on by numbers and wait our turn. The guests who are frequent cruisers I seem to remember that they were platinum then the haven and then people with priority access. If not we would have had to go on by numbers and wait our turn. When you have priority access you go in a different line to register you bypass a lot of people then they do not give you a number to embark because you go in at the same time then the Haven. We also wanted to get the vibe beach club passes and in order to get those you have to be on the ship really fast. If we had waited for our turn at 12:30 they would have run out of passes. We then would have missed the second best thing about this cruise which is the vibe beach club. It is a private top deck area with I would say around 100 chairs, these chairs are beautiful comfortable covered you have all the towels you can use you have a private bar they serve fruits in the morning and cookies in the afternoon. They give you also fruit flavoured water if you are like we were where we do not drink soda or alcohol so we did have these drinks made up for us free of charge all inclusive the price was 209 per person US but it varies from Cruise the cruise because I have heard that at one point they were $99 a person. We spent most of our time at the vibe beach because the ship is packed the bars are packed the pools are packed the sauna are packed. At the white you have the two whirlpools and I have not seen more than four people at the time and those whirlpools. In the public area the pools were saturated by people in the adult pool at the H2O there are still kids even though they are not supposed to be in the adult pool but also all the smokers are there and all you smell is smoke if you go to that pool. I actually have to run as soon as we embark the ship to make it to guest services to buy at those passes because this is what they had told us on the phone but they were really being sold at headliner club on deck six. Our bedroom was a midship inside state room and it was fine for two people for three people even if it’s a child would’ve been pretty tiny. The beds are comfortable the shower is big we only went there to sleep so we really didn’t care. As for the rest of the ship , We ran on the jogging deck which is pretty small and we played minute but we played basketball we never got to do the ropes because it was always too windy when it was open. , We ran on the jogging deck which is pretty small and we played mini putt we played basketball we never got to do the ropes because it was always too windy when it was open. The food in our taste was excellent, We mainly ate at the buffet and it was fine a lot of choices a lot of different food we had a chef doing omelets in the morning and the one doing pasta to your liking for lunch and dinner for us it was free and we love that we didn’t need the Al la carte restaurants. We ate at O sheans 4 times so I don’t understand a review of the people that say that they cannot get inside just go on a little earlier. We also ate at the noodle restaurant which was free and very delicious service was slow a little bit but nothing to complain about. I only did One tour and it was in Honduras where we visited with the monkeys, we enjoyed it very much and it was worth the money. At night I did wear a little sundress I saw people fully dressed with a long evening gowns in the high heels I chose to put on flip-flops with bling and my husband wore cleaner slacks with a polo shirt And we were fine. 99% of the staff was fine and we never have any complaints about them. We got off at Cozumel and walked about town had lunch came back. We had to tender in H C and because we have priority access, we got off the ship at anytime we wanted instead of having to book a tender time and wait for your turn.We went to Belize And it Harvest Caye was so cold that we only stayed an hour and we came back on the tender. Costa Maya is like a giant resort when you have to drink or eat to have a lounge chair. I would never eat anything there where they serve meat or wash the salad in their water. Some guests missed the boat in Roatan and we left without them! Also they have dogs that will sniff your luggage and detect if you are bringing any food or drinks after ship so don’t even try it. Also if you bring water off the ship and you try to bring it back they will not except it so you have to toss it. When you go to sure you cannot leave without your sea pass and the proof of ID. Make a photocopy of your passport and keep it on your phone as a picture. That’s all I can think of off the top of my head if you have any questions I will be more than happy to answer them! As for entertainment burn the floor was excellent but a bit long, Cirque steam Was incredible food was good. The best show of all was million Dollar Quartet which was unbelievable. You do have to pay for the show cirque because you get a shot and a meal so get the tables that are in front of the stage there are a bit more expensive but you are so close it’s really good. Make sure you reserve Prior to sailing because if you don’t have a reservation for the shows you will go in to the standby line and you don’t know if and when you were going to go in so it reserved before and you’ll be fine. As for the comedian show at headliners they are good but they often repeat themselves you don’t have to reserve but you have to lineup for 45 minutes to an hour in order to get a seat. Even if you have a reservation for the three other shows make sure you get there 45 Before in order to pick the seats that you want it guarantees you a seat but not to necessarily sit together if you’re late Read Less
Sail Date February 2020
This was our first time taking a cruise and we had a great time! We got a great deal that included our airfare and free dining package, drink package, internet, excursion credit and a cabin credit. We arrived in Nola around 1:30 on ... Read More
This was our first time taking a cruise and we had a great time! We got a great deal that included our airfare and free dining package, drink package, internet, excursion credit and a cabin credit. We arrived in Nola around 1:30 on Saturday and had some time to explore the city. We arrived at the cruise terminal at 9:30 the following morning and were part of boarding group #2. Everything was super smooth, there were no lines and we were able to get on the ship and get the Vibe passes we desired. Our 10th floor balcony room was spacious and clean and had a lot of smart storage allowing us ample room to unpack and get settled in for our week stay. During our stay we had wonderful service from our cabin steward, Nelson. He always greeted us with a smile, called us by name and kept our room stocked with towels and anything else we needed. The ship was also very clean and well kept, the only dirtiness we saw was from other passengers leaving drink cups and/or plates random places for the crew to pick up after them. Prior to our trip I had done a lot of research and had booked 2 group dinners several weeks ahead of time online at the specialty restaurants we wanted to try during our vacation so getting reservations wasn't an issue that a lot of people mention in these reviews. In my opinion, if you know you're going to go on vacation, taking a few minutes to book a reservation ahead of time to ensure you get the time you want is a smart idea and you can always cancel it or change it when you get on the ship. We ate at the tepanyaki grill, Cagney's steakhouse and Moderno's - they were all very good. For our other meals, we usually ate at the buffet, which offered a decent selection for every meal. We did try the noodle bar, which we thought was delicious and O'Sheehan's, Savor and Tropicana. We did think Tropicana was our least favorite of all, but it is a large venue and the staff did their best. Nothing we ate was terrible, in fact the majority of it was good to very good quality. The only show we went to was the Burn the Floor dance show, it was decent. We spent a lot of time up at the Vibe beach club, in our opinion it was 100% worth the extra charge for the week pass. We enjoyed some relaxation and quiet and enjoyed the bartenders and staff that were working up there. We did go down the water slides a couple of times in the main pool area, they were super fun and super fast! The only Norwegian port excursion we went on was to the Discovery Bay Beach Break in Jamaica, the beach was nice but the stay was short, we didn't realize it would be about a 45 minute drive to the beach and did not love the mandatory stop at the shops on our way back to the port. We did two private excursions at Cozumel and Grand Cayman which were excellent. For the amount of people we thought the getting on and off the ship at all the ports, EVEN THE TENDERING at Grand Cayman were really smooth and organized. Getting off the ship was also smooth, the line was long but moved quickly - we walked a couple blocks away from the chaos and called an uber and made our way to the airport. Overall we thought everything was great - but we are pretty easy to please people. I feel like the majority of people forget you're on a ship with almost 4,000 other people and that the world does indeed NOT revolve around them. Be courteous and have some patience and some grace and remember you are on VACATION - it's better than being at work! No need to be in a rush all the time, slow down and appreciate the view and the opportunity to see these beautiful places and realize how hard the crew is working to make an operation of that size run pretty dang smooth. We couldn't really think of any complaints the entire week, we had fun, we made memories and we would definitely cruise with NCL again. :) Read Less
Sail Date January 2020
Slow service at the restaurants. Italian specialty restaurant not worth the money. At the bars, the service was slow as well. At times, I didn't even get served. Staff look over-worked and short staffed. At times, staff were flat ... Read More
Slow service at the restaurants. Italian specialty restaurant not worth the money. At the bars, the service was slow as well. At times, I didn't even get served. Staff look over-worked and short staffed. At times, staff were flat out rude. Spent a lot of time at Guest Services, as they kept messing up our account. At first, they stated we didn't even have a credit card on file (we put this information in months ago). Any time we received excellent customer service, it was always a place where we had to pay more to have access to. For example, we paid $189 pp for the cruise to stay in Vibe. Our waiter was always there to help. The ICE bar was great too; but again, we paid 20 pp for access to that. Cruise Carnival or Princess. No matter where we went, we had great service. I've been cruising since 1997, and this was the worst cruise so far! Read Less
Sail Date January 2020
We originally chose this specific ship because of the affordability of the balcony rooms. Ignoring the negative reviews we went ahead and hit the button as a balcony room was a must for us. Pros: The cabin was as good as the pictures ... Read More
We originally chose this specific ship because of the affordability of the balcony rooms. Ignoring the negative reviews we went ahead and hit the button as a balcony room was a must for us. Pros: The cabin was as good as the pictures showed. It was clean, large, and I seriously wanted to take that showerhead with me. So first impressions were high. We also had an amazing snorkeling excursion in Cozumel. Those are the highlights for our trip. Cons: Biggest disappointment was the food. Yes as others stated the buffet was repetitive and not fantastic, but we actually could deal with that and the buffet became at least a consistent dining experience for us. What really is bad on the Getaway is the actual dining restaurants. Now for anyone booking, understand this. Taste, Savor, and Tropicana are all listed as separate dining rooms but are all the same restaurants-same menu, same servers, the only difference is the color of the chairs. These are what other cruise ships would call the "dining room". We tried dinner 3 times, lunch once, and it was all bad. Just frozen food reheated. From what I could tell, the food is cooked off ship, frozen, and reheated on the boat, which leads to just horrible results. Nothing met expectations. My wife ordered fried chicken and I asked her if she would rather have that or KFC and she said fast food for sure, it was way worse. For us that was a huge blow to the experience, because we've had great food on other ships. We also ate at the expensive restaurants too, they were slightly better, but still disappointing and not worth the money at all. We tried Le Bistro and the Brazilian steakhouse. Nickel and dime is definitely a core word of NCL Getaway. I really have to roll my eyes at cruises that don't have complimentary non alcoholic drinks. $3 bucks for a tiny soft drink or tea. We only drank water the entire cruise. Cover charges galore=lame empty experiences. Also, they allow smoking in the atrium area. Just gross. You couldn't walk through the ship without smelling it. I guess they are trying to be the last Haven for indoor smokers but jeez it detracts from anyone who doesn't like it. Another disappointment is just a general complaint of the amount of people onboard. It was so crowded that we never got to a show. And contrary to what a lot of people who gave this boat a positive review, many you are unable to reserve a spot for online or onboard. You just have to wait in line for 30-45 minutes before it opens. I guess that makes me picky to some people but I didn't feel like wasting my vacation waiting in line for what I expected after the othe poor experiences would be a so-so show. Service issues: our room was cleaned once a day, usually late afternoon. I guess that's all I could expect after everything. If you're hoping that they tidy up every time you leave the room, forget it. Tipping did not help the situation. The first few days I kept thinking "wow we keep getting the bad waiters" and by day 4 I just realized that none of them cared. Other cruises have given a feeling of it being a special or unique experience. I just felt like a nuisance on this boat. While we didn't let these experiences ruin our experience, I felt any good times were despite the cruise, not because of it. For you, either lower expectations or expect to "pay to play" to get an excellent time. Read Less
Sail Date January 2020
We chose this cruise as it fit our time line, and it with NCL; a cruise line we sailed with some time ago (and a few others with other lines in between), and had an equally good time. On a side note, had we based our choice on the negative ... Read More
We chose this cruise as it fit our time line, and it with NCL; a cruise line we sailed with some time ago (and a few others with other lines in between), and had an equally good time. On a side note, had we based our choice on the negative comments posted on this thread, we would have missed out on a great trip. Embarkation day was easy and about as seamless as one could expect. We checked in at 10:35AM, and our group (11) was called to board at 11:30AM. The instructions were given clearly over the pa system. Note: We drove from our home to the port of NO, and parked at the Fulton Street parking garage. We pre-paid for our parking ahead of time and save about 7.50 per day versus the 'Whale Lot' on Convention Center Drive which the Port Authority directs you to for 20.00 per day. The garage also provides a shuttle service to the pier. Great service was provided. One aboard we were informed that the cabins would not be ready until 2::00. Now worries, Garden Buffet, Savor Restaurant, and O'Sheehans were open for lunch. The announcement that the cabins were ready came at 2:05PM. First impressions were terrific. The crew was outgoing and friendly. The ship was extremely clean with hand sanitizer stations available throughout the public, and dining areas. Our cabin was 13118 located on the port side about 7 cabins back from the port bridge wing. All view was unobstructed, and enough room on the balcony for us. Our steward, Jason, was as good as any steward we could have hoped for. We dined at three specialty restaurants, Cagney's, La Cucina, and Moderno. All three were outstanding in their own specialties. In particular the Veal Shank Osso Bucco from La Cucina was as good as I have had in either Boston's North End or Providence's Federal Hill. Our other two dinners were in the Tropicana room which provide music on our first night, and a performance from the cast of Burn The Floor on our second night. The offerings on the menus were varied, prepared well, with something for everybody. The activities were many during the 2 sea days. However, the pool areas do get crowded. There didn't appear to be any issue with chair hogs as plenty of chairs were available. We opted for the Vibe Beach Club. The privacy and services were, in our opinion, worth the extra expense. During the late afternoon and evening the bars and public areas can get quite busy, and finding somewhere to sit may take a little effort. After the dinner hours the availability seats open up a bit more We did not get off on Cozumel or Costa Maya as we have been there before. We did however enjoy a less crowded ship. We saw a performance of both Burn the Floor and Million Dollar Quartet. Make reservation ahead of time!. I can not say enough about the crew. everyone we came in contact with were pleasant, outgoing and professional. Disembarkation was a breeze. It started at 7:15AM. We were with the last group off at 9:30AM. Read Less
Sail Date January 2020
Me and my girlfriend sailed on the Getaway Jan 12-17 and had an amazing time. This is our third cruise with NCL and we will definitely continue sailing with them. I’m 33, my girlfriend is 23 and we also sailed with 2 other couples. This ... Read More
Me and my girlfriend sailed on the Getaway Jan 12-17 and had an amazing time. This is our third cruise with NCL and we will definitely continue sailing with them. I’m 33, my girlfriend is 23 and we also sailed with 2 other couples. This ship has so much to do including the rope course, rock climbing, awesome water slides, shows, entertainment, comedy, casino etc..The nightlife was great too with the bliss club, casino, and the glow party in the h20 was amazing, We had a blast! The food was also very good including the wings at O Sheehan’s, ribeye at Cagneys, and we also enjoyed the buffet. Our balcony room was 14858 right at the back by the elevators and our room steward Neil was awesome. He knew our names right when we arrived and he made us feel at home. Thanks again Neil! I also want to give a thanks to Rey the bartender at Margaritaville and Rohan at the pool bar. Both of them took great care of us and we barely ever had to wait for a drink at any bar. The only issue we ran into was on the third day I had lost my room card and i didn’t realize it until a few hours later. I then went to guest services and received a new card. The next day I checked my account and realized someone had found my card and went to the arcade and charged $52 worth of games on my account lol. ( damn kids ) I then returned to guest services and they were very friendly and immediately took off the charges. Overall we had an amazing time, we gave it a 10/10. We cruised on the MSC seaside in December 2018 and we gave that a 8/10 so we definitely enjoyed the getaway more. We will definitely be sailing NCL again and we highly recommend the Getaway and we also loved the Epic too which I wrote a review on 2 years ago. Read Less
Sail Date January 2020
Excellent prior experiences with other NCL cruises. We have been on a large number of cruises (30+) with many different cruise lines and this was the worst cruise we have ever been on. We are NCL Platinum and have always enjoyed NCL ... Read More
Excellent prior experiences with other NCL cruises. We have been on a large number of cruises (30+) with many different cruise lines and this was the worst cruise we have ever been on. We are NCL Platinum and have always enjoyed NCL ships, however due to the many negative experiences we had on this cruise, we will not be sailing on NCL again. Pros • Food was above average in both quality and selection • Staff attitude was excellent – other than overworked staff at bars • Ship was kept very clean. Cons • Very limited dance opportunities – none of public areas have any area or space to dance. Only dance area was a small area in dining room with very limited dance opportunities. • The onboard musical entertainment was well below average. Not enjoyable to listen to at all. • Very inadequate staffing in main bars (pool, atrium, etc.) during prime time. Extremely poor staffing levels caused very long wait times and the overworked staff did not enjoy their hard working conditions and it was apparent from their attitudes. Read Less
Sail Date January 2020
Hubby and I wanted to get away, but not have to fly overseas to catch a port. the 10 day cruise out of New Orleans was perfect. We hadn't done NCL in about 10 years, so we were curious to see if it changed much and how it compares to ... Read More
Hubby and I wanted to get away, but not have to fly overseas to catch a port. the 10 day cruise out of New Orleans was perfect. We hadn't done NCL in about 10 years, so we were curious to see if it changed much and how it compares to RCI. To us it did have GREAT entertainment, and wonderful restaurant choices.Even the main dining room seated my hubby and I alone for a romantic dinner. The backside was not having an assigned waiter/waitress for us when we do eat in the main dining room, so that personal connection is lost, but that is the only negative I can think of. Always easy to get on and off the ship, but we did signed up for food reservations before the ship even sailed, so we never had an issue there. The spa will push their products, but that is normal for all cruises I believe. Read Less
Sail Date December 2019
My wife and I celebrated our 5th anniversary on the Getaway from December 8th - 13th. After reading many of the reviews on here and complaints on the message boards I was skeptical at best. However, the cruise blew us both away and was ... Read More
My wife and I celebrated our 5th anniversary on the Getaway from December 8th - 13th. After reading many of the reviews on here and complaints on the message boards I was skeptical at best. However, the cruise blew us both away and was one of the best vacations we've ever had. It seems to me that people can always find something to complain about but if you have a good attitude and realize you are on vacation and relax you will have a great time. We used the free air through NCL and paid the $25 deviation to come in to New Orleans a day early. Flights were great, a little close on the connection time, but we got to New Orleans by 1:00 and had the day to relax and explore. Next morning we woke up and walked over to the Port around 9:00. We had read reviews about the construction around the Port and the chaos and they were correct but we got right into the security line around 9:30 just before they opened it up, probably around 75th in line. Security was smooth (no you can't bring water through so just be prepared), and we checked in after a couple of minute wait. The lady checking us in informed us that we were Priority Check-in and pointed us over to a separate check in area. We did not sign up for this but NCL gave us the perk as an anniversary gift. Check in was smooth and we were pointed to the holding area around 9:45. The holding area is a bit chaotic but there is water and chairs for everyone. Boarding started just before 11:00 and we were called with Priority Check-in and were on the boat by 11:10. I understand people want to complain about the process and the waiting but NCL is moving 4,000 passengers off the boat and another 4,000 on. In my opinion they did everything as smoothly as possible. We explored the boat a bit, had lunch in Taste and were allowed into the rooms right about 2:00. We had an Aft Balcony and it was AMAZING. The balcony was the highlight of the trip and we spent every morning out there watching amazing sun rises drinking room service coffee delivered for free. Our room attendant Noel introduced himself right away and was attentive to everything we could have needed. The room was decorated with balloons and a Happy Anniversary which was a nice surprise. We saw Noel every day and he greeted us with a smile and asked us how we were doing and if we needed anything. The room itself is small, but, hey you're on a cruise ship, what do you expect? The bathroom was fine and water pressure and temperature were great. For the most part we were very happy with the food offered. We had two specialty restaurants as part of our package and ate at Moderno's and Cagney's. I left Moderno's feeling like there was no way I could eat another bite and at Cagney's had a very nice steak. Are they 5 start restaurants, no, but they were great and the service was perfect. We ate in all three main dining rooms, Taste and Savor are the same just on opposite sides of the ship and in Tropicana which was definitely our favorite. The menu's are the same in all three but the atmosphere in Tropicana was much better with live music and dancing. The lunch menu's do not change and that would be one of my few minor complaints, it would be nice for some variety there. The dinner menu's also are pretty consistent with some entree's changing but most of the menu does not. The food was always excellent though. Appetizers were a bit small but we'd order three or four to share and the entree's were a good size. The deserts were always very tasty as well. We booked all of our dinner times well in advance and never had to wait for a table at all. There have been a lot of complaints about the buffet but we loved it. Breakfast was always great and there were a lot of choices and we also ate lunch there a couple of times, along with some mid-afternoon snacking. Yes, it's a buffet so a lot of the food there is standard buffet food but it was all very good. The Waterfront is a great place to hang out with a book or at one of the bars and relax. If we hadn't had a balcony I could see doing it even more often. We also rarely had to wait for a drink at any of the bars. Occasionally one would be crowded but we'd just move to another. That being said we did not spend a lot of time by the main pool so that may have been more crowded. We would get to Spice H20 early in the morning and hang out there for the sun. No pool but a nice little water feature to cool off in and a bar of it's own. They did have servers coming around but I always found it easier to walk to the bar and get what I wanted. Minor complaint number 2 however is the smoking area. One whole side of the area allows smoking. I understand NCL needs to cater to smokers but it's not great to have to walk through them all to get to the Men's room or the bar. Again, it didn't ruin anything at all for us, and I understand NCL needed the space to allow it, but I don't get the allure of chain smoking all day long. We tried the water slides which were a lot of fun and the ropes course which was fun for about 10-15 minutes. Entertainment was great for what we got to, Howl at the Moon was really funny and they are so talented. Vincent the cruise director did a great job with the Newlywed/Not-so-Newlywed game and the Deal or No Deal game we caught the end of. As many people have said the Atrium gets very crowded for games along with Sheehan's but plan ahead and you'll be fine. To celebrate our anniversary NCL gave us an invitation to meet the Captain at a reception in the Haven. We got a chance to peak around and it was gorgeous up there. Definitely seemed like a ship within a ship. We booked the all-inclusive Del Mar Latino Beach Club in Cozumel for $29 a person and it was perfect. Short 5 minute walk from the pier and very small and intimate. They cap at 80 people a day but only three couples were there when we were. A nice little pool and access to the ocean that you can snorkel in. If you are looking for a quiet place to relax this is it. We didn't get off the ship in Progresso. The pier was 4 miles long and not much that we wanted to do there. Spent the day in Spice H20 and on our balcony and it was perfect. We chose to self disembark, ate breakfast at 6:00, got into line and were off the boat by 7:15 and through customs. Walked a couple of blocks and grabbed an Uber to the airport. Again, there is a lot of construction and traffic at the port so a short walk away does wonders. On our NCL flights and home in Albany NY by 5:00. Just a great all around trip that I wouldn't hesitate to book again. As I said before, anyone can find things to complain about but if you're willing to relax and realize the world doesn't spin around you, then I think NCL, and the Getaway specifically is a great choice. Read Less
Sail Date December 2019
We are a retired couple in our late fifties with more than a dozen cruises on Royal Caribbean, Carnival, Princess and Holland America. This was our second NCL cruise, our other one being a Transatlantic on the Epic. Our group consisted ... Read More
We are a retired couple in our late fifties with more than a dozen cruises on Royal Caribbean, Carnival, Princess and Holland America. This was our second NCL cruise, our other one being a Transatlantic on the Epic. Our group consisted of us, a friend and our two adult daughters. We chose this cruise as we had two CruiseNext credits that we could use on any cabin on a double-up offer. It coincided with my wife's 60th birthday which she wanted to celebrate on a cruise. We also cruised out of New Orleans before and wanted to try it again. We arrived by car two evenings prior and stayed at an Airbnb in Carrollton. On cruise morning, our group of five split with all the luggage going in my car and the overflow passengers in an Uber. I thought Sunday morning would be an easy time to get to the port. This is no fault of NCL but getting to the ship was a chaotic mess. Many streets were either closed or temporary one ways (always in the wrong direction). I finally made my way around the Hilton, across the trolley tracks and along the pier in an agonizingly slow queue of traffic. Although the ship was clearly in sight, there absolutely no signage regarding luggage drop or parking. I finally got to an intersection and had no choice but to turn right and back across the trolley tracks. On the other side, we finally saw people taking luggage out of their vehicles and some baggage carts. Again, no signage but we dropped the bags and hoped for the best (it was legit, no problem with our bags). We were directed to an outdoor parking lot (I was expecting a garage at the port). The parking lot was labeled Hilton parking at $48/day with no mention of cruise parking. I was able to u-turn out and re-enter the hell of closed and one way streets. I was desperate to park anywhere but could not find my way back to any garage. Finally, I took another penalty lap all the way along the pier again. A very unhelpful police officer told me I couldn't miss the parking. With a sinking feeling of deja vu, I again made the mandatory right turn across the trolley tracks and this time spotted a tiny cruise parking sign just past the tracks before the aforementioned luggage drop point. It was the exact same outdoor parking lot but the back entrance was manned by a guy with a card reader and he charged the expected $140 for the week and gave me an exit ticket. Completely frazzled, I made my way into the shopping center and rendezvoused with my group. The line for security was quite long at this point (again, not an NCL issue). There were a few employees (I think from the port) that were doing their best to manage the lines and the wait was probably about 20 minutes. Check-in with the cruise line was prompt and efficient once we were through security and, because of the previous delays, general boarding was on progress so there was no wait to walk onto the ship. Other than myself, my entire party was interested in spa packages/treatments so we went directly to the spa. My wife was able to secure a thermal spa pass for the cruise at $199. She enjoys the more sedate hot tub, steam baths and heated loungers. Others were booking massages and other treatments. As usual, there was the constant upselling. With my blood pressure still spiking from the parking debacle, I was ready for a drink and lunch. My plan was to swing by O'Sheehan's to check on the crowd and proceed to the buffet if it looked too packed or backed up. When we got to O'Sheehan's, there was no line and we were seated immediately. A waiter quickly took our food and lunch order. Then, no clue what happened next. Our meals arrived first. The fish and chips were okay, not very hot and not very many chips. We asked our waiter about our drinks and he told us one minute. Shortly after that, a manager arrived and asked how was everything. We told him we were almost finished with our meals and still waiting on our drinks (two Moscow Mules, a glass of white wine and bottle of Stella Artois.). He said he would check and disappeared. As the waiter was clearing our dishes, we asked about our drinks again and were told just one minute. When he returned, he had one Mule and a glass of wine and said the others were ready, then disappeared. I flagged down the manager and asked about our other two drinks. He said they were coming. When the waiter finally brought the final two drinks, it included a Moscow Mule and a bottle of Corona. My wife asked for her Stella and was only told at this point that it wasn't available. So far, the cruise was looking disastrous. After lunch, we made our way down to our cabin on deck 5. It was an inside and things finally started looking up. The bed was configured as a king, our preordered bottled water was there as well as a bottle of sparkling wine and the air conditioning was nice and cold. It was conveniently close to the elevator lobby but we always found it quiet. We met our room steward and she was excellent throughout the cruise. Despite the terrible start, the rest of the cruise was smooth sailing. The ship is larger than we would normally choose to cruise but it is a great ship. It is very well maintained and also very clean. I'm not a big fan of hull art but that is a personal preference. The Haven suites on top the ship lend a chunky appearance to an otherwise sleek ship. The officers and crew obviously have great pride in their vessel. Only complaint is the excessive smoke emanating from the casino into other public areas. We had an excellent slate of dining opportunities. Our two dinners in the MDR were good; no wait for a table, attentive service from both dining room and bar staff and decent food. I had a sliced sirloin one night which was flavorful if a little tough and a very nice broiled blue fish the other night. Both dishes could have been hotter. One night we made reservations for the Shanghai Noodle Bar and we enjoyed it. We were seated at the appointed time, had quick service and the food was excellent; served good and hot. It could have used a little more spice. Our other specialty restaurants included LaCucina, Le Bistro and Moderno. At all three, once again our tables were ready as reserved, bar service was prompt and the food was truly outstanding. I had the veal at Cucina, the escargot and filet steak at Bistro and we all had the meat sweats after our carnivorous exhibition at Moderno. I would rate my steak at Bistro as a lifetime top ten. Most of our breakfasts were at the buffet and we found the offerings varied, nicely prepared, well presented and had no problems finding seating. We also had a breakfast at Margaritaville and recommend it...no charge, no crowds, great views. A very welcome surprise was the Indian buffet at Moderno on the last sea day, watch the daily program carefully so you don't miss this wonderful treat. Our one visit to the MDR for breakfast was a fiasco, service took over an hour. My wife and I made precruise reservations for the Million Dollar Quartet and we very much enjoyed it. If you are a fan of Johnny Cash, Carl Perkins, Jerry Lee Lewis, Elvis Presley, early rock and roll or rockabilly, you'll love this show. Although we had reservations, there were plenty of seats. I spent an evening at the Howl at the Moon dueling piano bar and had a good time. The three musicians were outstanding and the crowd was really into the show. Then, for some reason, they did an Eminem number which cleared the joint (I was leading the retreat). The lounge performers were fine but none really resonated with me. Did not see any comedy shows. The first trivia of the cruise was airline trivia which I won with 20 out of 20 right. I did not fare as well in subsequent trivia. The line sponsored two veterans gatherings which were well attended and much appreciated. The service aboard was mostly excellent. All crew members seemed to be smiling and ready to chat. The only poor service we found was at the pool bars where they seemed to always be overwhelmed. Twice I gave up without ordering. Exceptional service was found at the Mixx bar and at the Margaritaville bar. We had been Roatan before, Cozumel several times and many times to Belize but never to Harvest Caye. The grounds at Harvest Caye are beautiful and we enjoyed walking around, looking at the beaches and checking out the shops. Although I typically shop for excursions, I took the easiest path and booked two catamaran trips through the ship. We enjoyed both very much. In Roatan, we went with the Jolly Roger at $99pp. The snorkeling was good and the lunch and on-board party fun. In Cozumel, we went with Fury at $85pp and had good snorkeling with lots of fish and a very enjoyable beach break. I can recommend both excursions although we did benefit from small group sizes. Disembarking was quite easy. We elected to do self-assist. It was crowded but the crew did a fairly good job of queue management. Once the line started moving right at 7am, it moved quickly and smoothly albeit with the usual inconsiderate line jumpers. No delay at immigration control and we were in the car before 7:30. Overall, this was a highly satisfactory cruise. I think I will avoid New Orleans in the future as Galveston and Los Angeles are both closer. Still, the food and personal service make this a cruise well worth considering. Read Less
Sail Date December 2019
I chose this particular cruise because of the convenience and familiarity of the Port of New Orleans. It was a round trip beginning and ending in New Orleans. Embarkation and disembarkation was very smooth and efficient. We did not travel ... Read More
I chose this particular cruise because of the convenience and familiarity of the Port of New Orleans. It was a round trip beginning and ending in New Orleans. Embarkation and disembarkation was very smooth and efficient. We did not travel with anyone, it was just the two of us and we chose the week after Thanksgiving.The ship was absolutely gorgeous and spotless throughout our week long cruise.The staff on board seemed much more personable and friendly and eager to be of service than any other NCL cruise we had ever taken. We were treated very special, more special than ever before really. We had a mini-suite mid ship cabin #9194 Port side, and it was very comfortable and everything worked as it should. The weather was really nice during the day with light showers during the night, which we slept through. The food was really good in the specialty dining venues we dined in, except the rib-eye steak I ordered in Cagneys was inedible for it had too much grizzle in it making me wonder what cut of beef it truly was. The buffet lacked a little in flavor and choices in our opinion but was clean and there were always places to sit. They even had crew asking if diners wanted anything form the bar, which impressed us. The bar areas were adequately staffed so there was never a long wait to be served. The drinks were expertly mixed. We experienced the Ice Bar for the first time and it was a lot of fun and loved how the drinks were served in ice glasses. I suggest you wear long pants though. The photographers were excellent on this ship too and the system for locating your photos throughout the journey was easy and efficient. There is a conveniently located bar on deck outside the Mojito bar, near the ice bar, with very comfortable cushioned seating and tables so if the weather is right, you can enjoy from there, which we did. We only explored two ports out of the three visited; Cozumel and Harvest Caye. We loved both ports. This cruise was specifically for rest and relaxation and since we dined later each evening, we did not take in any of the shows on this cruise but rather just sat around visiting with new friends we made on board. The Officers who attended the Cruise Critic Meet and Greet were definitely available throughout the cruise and very visible. The Director of Housekeeping went above and beyond for us and added a great deal to our cruise experience. A post cruise M&G was discussed but if it was scheduled, we missed out of that. Only once on a NCL cruise have we experienced a M&G on the last sea day to discuss likes and dislikes. However, on this particular ship and itinerary, there was only positive feedback to give. Loved this ship and the crew. Oh there was one other thing I want to mention and that is the beach towels. You must now go to the pool area to check out beach towels and if not returned, you are charged a fee. We were not aware of this change as in the past, the Cabin Steward would deliver them to your cabin. There was some confusion about this as we were told the towel had to be returned same day by 8pm, but I think it was just by the end of the cruise and not each day you checked one out. So, this would make you feel apprehensive about leaving a towel unattended on a chair for instance where anyone could pick it up. I suppose too many of those towels grew legs but I can't imagine anyone wanting one honestly! LOL Read Less
Sail Date December 2019
The boat itself was beautiful and well kept. However, the service is one of the worst. The staff all seemed new and unfamiliar with the boat. They were not very attentive. The bartenders took forever to get drinks or even placing an order. ... Read More
The boat itself was beautiful and well kept. However, the service is one of the worst. The staff all seemed new and unfamiliar with the boat. They were not very attentive. The bartenders took forever to get drinks or even placing an order. The food servers were very cold and short. I couldn't book the activities I wanted due to lack of enough showings. The worst was a "surprise" tender. In the worst conditions I've ever experienced. They didn't even offer to reimburse our port fees since we DID NOT port. The food was horrible. The buffet was one of the worst tasting I've ever had. It lacked seasoning but made up in presentation. The other freestyle restaurants were almost always busy and limited when you could eat there. The Illusionarium was the best meal by far, which could be why we had to pay for it. The excursions were limited but definitely find adventures to get into. The Monkeys in Honduras was a once in the lifetime opportunity. My stateroom door was automatic but didn't have a sensor when someone was standing there. The door repeatedly hit me or pushed out of the way. My elbow is still tender because of it. My steward was never available when I needed him. I was swindled by the Black Friday sales people. I was sold on one sale but then it magically changed once I got to the counter. it was the worst cruise I've ever been on. If this any representation of how Norwegian cruises are, this was my first and last. Read Less
Sail Date November 2019
If you utilize Cruise Critics, you are somewhat obligated to review your cruises as they happen. I would like to follow-through on that commitment. I recently went on the NCL Getaway, November 24, 2019 to December 1, 2019. It departed ... Read More
If you utilize Cruise Critics, you are somewhat obligated to review your cruises as they happen. I would like to follow-through on that commitment. I recently went on the NCL Getaway, November 24, 2019 to December 1, 2019. It departed out of the port of New Orleans. Understand the Reviewer: I am 62. My first cruise was when I was 22 for my honeymoon. That was a stateroom with now windows and bunk beds on the NCL SS Norway. It was a great cruise and one of the best cruise experience. My wife and family have gone on over 20 cruises over the years. 10 years ago, my family started to cruise in suites class. Our family motto is, “Any cruise is what you make of it. Do the details up front, engage with people and go with the flow.” I am a very detailed person. I love to study everything about a cruise prior to going on it. This cruise was no exception. I love the process so take that under advisement when reading this review. Overview: To fully understand this review, I will start by saying we were in the NCL Haven Spa Suite. So, let’s talk about the elephant in the room. Said elephant is the question, “Is the Haven worth the premium?” The answer is, YES (to my wife and myself). Quite frankly in every way. This cruise was one of the very best of my 40 years of cruising. From start to finish, it was as close to perfect as possible. Happy to explain below, just needed everyone to understand a bit about me and that my review focuses on my Haven Experience. Pre-Cruise: I received a U.S. Mail letter from NCL Haven Desk 60 days prior. It welcomed me to the upcoming cruise and the fact that I was staying in the Haven. It gave me a phone number and an email to take care of any of my needs prior to boarding. I took full advantage of that offer. I had them fix my specialty restaurant reservations and times; excursion data; confirmation on perks; need for special water for my CPAP and especially the Premium Plus Drink Program. These few details only scratch the surface of my pre-cruise requests. It is very important to note that having this advanced ability to handle details, made a huge difference for this or any future cruise. Embark: Got to the port at 10:45 AM. Through security in less then 2 minutes. Found the Haven check-in area. Check in was 10 minutes tops, with no wait. My wife and I were escorted to the Haven Guest pre-boarding port lounge. The lounge was private, a bit small and kind of make shift. Still very nice. A cup of coffee and my first of many smoked salmon snacks was being consumed within 20 minutes of arriving at the port. In the lounge for about 15 minutes waiting on the ship to be cleared. Once cleared, we were escorted to the ship and up to the Haven lounge where the party started instantly. We were given sliders, a welcome aboard drink and waited a few minutes for the Haven Restaurant for lunch. They offered either the Haven Restaurant or Jimmy Buffet’s Margaritaville for our lunch. Little hint, do the Haven Restaurant and get the huge pork chop. Another note, while at the port, they will give you a drink eventually. The issue is they must charge you tax even if you have the beverage package and it is a pain in the butt for them. Dinning: Dinning was the best I have every had on any cruise, ever. I am not talking about the specialty restaurants, buffet or main restaurant. I am talking about the Haven Restaurant. Last year I had a similar experience on the Celebrity Equinox in their suites restaurant called the Lumina. Similar however the Haven was better in every way from food, staffing and service. • Haven Restaurant: Only for Haven Guests. Even though the menu never changed from day to day, it was simply incredible. The service, attention to detail, quality and taste. My wife and I started the cruise on the Keto diet. We both lost huge weight prior to cruising. We stayed on Keto for most of the cruise. I lasted 6 hours on day one until I cheated BIG. It was on the chocolate cake alamode and it was earth shattering. I had it three more times during the week. My favorite meal is and will always be breakfast with French press coffee; steak & eggs; smoked salmon; almond Danish and the list goes on. The plates were heated so the food stayed warm. Everything was cooked perfectly. Lunch was no different. Three-inch pork chop; poached salmon; and chief salad were just a few choices. Dinner I had some of the best prime rib of my life. Flawless in all accounts. I really like to eat but I am also super picky. • Cagney’s Steak House (Cost Option): Save you money folks. This steak house is average to below average at best. It used to be something special. The only reason we went there was because we got four (4) specialty restaurants as perks. Now don’t get me wrong, it was OK and a cut above Outback™, especially the service and atmosphere. Remember I said I was picky. I was hoping for a GREAT steak like at a New York steakhouse. • La Cucina Italian (Cost Option): Not spectacular but had promise. The bread looks better than it really was. I had a filet mignon that was huge and good. The rest of the meal was good but not memorable. Service was average which was surprising. We skipped the desert and went back to our suite. We called our butler (I love saying that) and had him bring us the incredible chocolate cake alamode from the Haven and coffee. So darn good. Not Keto. • Le Bistro French (Cost Option): Now we are talking. Let me say that this was a perk from American Express Platinum Card. If you paid for your entire cruise on the card, you got $300.00 on board credit and dinner for two at Le Bistro. Lovely from start to finish. I had the veal and it was good. What made it better was the presentation which was a huge stainless steam cap pull off to display the course. The bread was over the top and the sauce on the veal was to die for. My desert was three scoops of vanilla ice cream, in a French pastry, topped with three different kind of chocolate candies and finally hot chocolate sauce. Don’t miss this place. • Ocean Blue Seafood (Cost Option): The best clam chowder ever. Great bread. The fish selection was very good. I have a habit of doing way too much red meat. If I say I liked this restaurant, then it must be good. I have to say. We said next to a couple that was our entertainment for the evening. They were married forever and seemed like they hated each other. She was so loud and never stopped talking to us. He did not say much but rolled his eyes at his wife all night. It seems as the story goes, she gambles a lot and this cruise was a perk. Yet they argued about the coast of the appetizer. Great dinner show. • Buffet (Complementary): It was exactly what you would expect a buffet to be. Looks great, lots of average food and filling. My wife was still doing Keto and she got a piece of pizza. She scraped off the meat and cheese and said it was good. I am old and have had my fair share of cruise buffets. To each his own. • O’Sheehan’s Bar and Grill (Complementary): I hated it. I was spoiled by this time. My wings were just OK, and my burger was a hockey puck. I did not eat my food. We left and went to the Haven pool. There I got a cheese burger with not bun. It was great. Take my advice and just go to the buffet. • Final Note: I only review where I eat. Lots of food choice on this ship. I am also not a foodie. I like basic things like meat, fish and chicken. If I am at McDonalds, I know what I am going to get and enjoy it. If I am at a bar and grill, a McDonalds burger won’t due. All that said, if the food served is bad or just not to my liking, I don’t eat it. When I do, I liked it. Adult Drink Package: Here we go again with the Elephant in the room. “Is it worth it?” NCL usually gives the “Premium Drink Package” as a perk. It is a very nice perk and you should take it if you drink at all. I got that perk and upgraded to the “Premium Plus Drink Package” for about $250.00 per person per week additional. Think I am crazy, “nah, nah, I say!”. My reasoning; I was on vacation and we like nice wines and alcohol. Let’s start with how my wife and I used this package. At lunch and dinner, this package allowed my wife to get a bottle of great wine. Not all wines so the ones you can order has a star next to them on the wine menu. The bottle was listed at $89.00 a bottle. My wife usually drinks $9.95 litters. Therefore, this wine was the ultimate treat for her. If she did not finish the whole bottle at the meal (she did sometimes finish it), it would be delivered to the room at no extra charge, DING. Bottle water (with and without gas), energy drinks and specialty coffees were not included on the regular drink package. These were included on the Premium Plus Drink Package. I love bottled water and took it back to the room if not finished. There was no $15.00 per drink limit on the Premium Plus Drink Package. I was drinking Cuervo 1800 silver, spectacular red wine by the glass all week. They lost money this trip on our drink package, I assure you. I am now home going cold turkey at home on the 12-step program. That is a joke and I mean no ill intent. Haven Suite: On this cruise, my wife and I had a Haven Spa Suite. It was very nice yet not the nicest suite we have ever had. Not a very large suite with a rather small veranda. In the room, it did have a Jacuzzi built for two that allowed you to see out the huge window at the sea. The spa suite comes was complementary access to the Spa Thermal Facilities. Now that was a very nice perk. The suite bed, bedding towels, robe, in-room espresso machine all were over the top from a quality standpoint. This was the least expensive Haven suite ($2,099.00 per person), it was perfect for my wife and me. Future side note, I am taking my family of five (5) in a huge Haven two-bedroom Family Villa on the brand new NCL Encore in May 2020. Now that will be a suite to be remembered. No complaints about the Haven Spa Suite though. Just book it early before they sell out. Room Steward: We drove him nuts. First as part of my planning, we had everything in the mini-refrigerator that cost additional taken out. We would leave and come back to quickly for him to get the room completely finished. He never complained. Then we finally got the idea on the button’s located on the side of the door. Press one button, the room steward would clear your room. From then on, we were all in sync. His tip was part of the $18.00 per person per day while in the Haven. Butler: I studied on past cruises what to do with the butler. I had a two-page document with all our needs and requests. I told you I was very detailed. Everything from no candy, cookie, fruit or sugar snacks due to being on the Keto Diet. Special water for CPAP Machine. Replace the complementary champagne with Wine. Nuts, cheese and meats would be our afternoon snack. We ordered breakfast room service once and desert once. The main reason for this was the room was too small for full meals. Every item we outlined or needed was handled. I tipped him $100.00 at the end of the week. Entertainment: The best of any cruise ship for many years. I did not do everything, but I did do more then I have ever done in the past. Let me break it down: • Burn the Floor: This was incredible. From start to finish, high powered Latin dance. My wife is super critical on these shows. We can sit up front but choose to sit in the last row on the isle, so we can leave early and not embarrass ourselves. Not this time. When the show was over, my wife was the first one on her feet doing a standing ovation. I was right after her. Broadway quality. • Million Dollar Quartet: This was a Broadway show. It is about four past superstars of music and how they met for one session, on one night for Sun Records. What made this show great was the actors were also doing all the music and singing. Very talented folks doing a really nice job. Again, completely professional with a quality cast. • Other Entertainment: There was a dinner theatre show but we did not attend. We heard good things about it. I personally did not want to waste an evening with average food. There was a wine lover show, another pass for us. I did not hear much about the comedy shows except they were very crowded and first come, first seated. Activities: So many to do and not enough time to do them. Here are some of my favorites. First and foremost, the water slides. Even at 62 years old, they were awesome. Game shows in main area done very well. Thermal Spa was awesome. Cigars in the Haven Sun deck was simply over the top for me. I went to the humidor room however it was small and being outside was much more enjoyable. Excursions: I have been on many cruises. After going on some good and bad excursions, I have my Favorite. It was and always be Cabana’s or Bungalows. These are also the most expensive excursions. On this cruise, it is the same. We did the “All Inclusive Bungalow” on Rutan. Great time even though the tender ride was one hour off the ship. We also did the Tequila tasting which was educational, fun and very much recommended. We had a Snorkel and Catamaran trip, but the waters were to choppy. Conclusion: My wife and I had a GREAT time. Was it perfect? Never is on any cruise. The key is take responsibility for your own cruise. I learned that lesson early on when cruising. Yes, the Haven is worth every penny. However, once you do Haven, there is no going back. I had a plan going on this cruise, I worked my plan and finally my plan worked out. Preparation is everything and reduces disappointment. The one thing I will say, I was completely impressed with every member of the crew and staff. Not just in the Haven; on the entire ship. Anyone who reads this and doesn’t know me personally, I am a very tough critic. Let me tell you, I am NOT easy to please. I had such a good time and loved the size of the ship so much, I cancelled my upcoming June 2020 NCL Pearl cruise and re-booked the NCL Encore in May 2020. I hope the time I took to do this review helps you decide. Happy cruising. Read Less
Sail Date November 2019
This was our second cruise, we had previously sailed on the 4 month old Escape back in Feb 2016. The Getaway is year older but very similar - that was a plus for us - we already knew the lay of the land. The only major thing missing on ... Read More
This was our second cruise, we had previously sailed on the 4 month old Escape back in Feb 2016. The Getaway is year older but very similar - that was a plus for us - we already knew the lay of the land. The only major thing missing on the Getaway vs. the Escape is The District Brewhouse. The brewhouse was sorely missed for us as the beer selection on the Getaway is limited if you like IPAs, something unique, and craft beer - they offer regular selections such as Heineken, Stella Artois, Michelob Ultra, Newcastle brown, Sam Adams - which are featured in every bar. The Getaway is headed for a two week drydock in May for some tweaks - perhaps they will add a newer pub or brew Haus type venue. (Although I have been a major Jimmy Buffett fan for like 30 years) Margaritaville was the biggest disappointment on the ship - except for maybe the conch fritters as a snack. It was "free" for lunch the first day - so we grabbed the chance - found it way overrated, noisy, and crowded. This was the only place where I felt the servers were not as good as the main dining rooms. The margaritas, made with Buffett's cheap tequila, were overly sweet (mix) and watery. (I doubt Jimmy drinks this tequila...) If you have the Unlimited drink package - you can get a better margarita anywhere on the ship - say with Patron Silver, which is in the $15 limit for drinks in this package. Overall the restaurant is not worth the premium (for food) over any of the main dining rooms, or the drink you can custom order at any of the bars. The specialty restaurants were incredible and matched our experience on the Escape - we had great meals at Moderno, La Cucina, and Le Bistro. All excellent for food, service, and atmosphere. Another restaurant highlight is the Shanghai's Noodle Bar - you can see the food made in front of you - great BBQ pork soup, dumplings, and fried rice - fresh vegetables and greens in the fried rice (more of a "healthy" fried rice). The spring rolls are previously prepared (frozen) - just sayin' - but this place is great - except for maybe a bit of smoke fumes from the nearby casino. We had a snack/light meal in O'Sheehan's - handy since its always open. Got a couple of orders of fried chicken wings - the buffalo and Jamaican jerk. It is what it is - but the wings were soggy vs. fried crisp, and the jerk sauce does not taste at all like a real jerk sauce at all. I know I sound fussy here - but we really enjoy well executed chicken wings in general - if you have modest expectations you will be fine here. The Burn the Floor show was excellent - I mean really good - and a great choice for a Miami-themed ship. The ship was clean and well-maintained - I was concerned a bit since our only other experience was on the 4 month old Escape, but the Getaway did not disappoint, if anything, it felt more comfortable - more of a well-oiled machine with the crew and operations. Some of this perception maybe due to it being our second cruise and we already knew some of our preferences for food and drink. It's a great ship with a great crew. We did get an upgrade to The Haven - which honestly was incredible all around - food, bar, private concierge, private pool, hot tub, sunning chairs on deck. The Haven restaurant is the equal or better than the specialty dining restaurants - small and very cozy/intimate - with top notch food and service. The servers (Emanuel, Pretty, Mayan) and hosts (Nicola, Samuel) there are all excellent. Jelyrose and Tyler do an excellent job at The Haven bar - can't say enough about these folks. On both Getaway and Escape - we loved the Prime Meridian bar - really nice, quiet, dark. The bartenders will make anything you want - they will work with you. Stopping at this bar before dinner, or whenever, makes you feel like you are in a special place. We also got the spa package ($200 each) and really enjoyed it. We also got a couples massage - that was a wonderful treat - both Antuniya and Surina were excellent. Deck 8 is always our favorite place for a walk. It is called The Waterfront on this ship - lots of great things to see - including the outside restaurant seating and bars, views of the water. Read Less
Sail Date March 2019
My wife and I just returned from a seven day cruise through western Caribbean on the Getaway. We had a Haven Deluxe Spa room on deck 14. Although the room was great (far better than standard rooms), the service and amenities are even ... Read More
My wife and I just returned from a seven day cruise through western Caribbean on the Getaway. We had a Haven Deluxe Spa room on deck 14. Although the room was great (far better than standard rooms), the service and amenities are even better. The staff catered to our every need day or night. The food in Haven was the best food I've had on a cruise of this caliber. It may be extremely difficult, if not impossible to ever go back to cruising the "old" way. That said, I do have one noteworthy comment/complaint. NCL markets Haven, well as a "haven". Webster Dictionary defines "haven" as: "A place of refuge". In the marketing literature you will see pictures of beautify sunsets, couples sitting on deck drinking champagne, and other romantic imagery. NCL further neglects to make clear that Haven bookings are open to ANYONE, this includes families with young children. Unfortunately, as a result, this experience that we thought would give us a break from the noise and chaos usually associated with being around young children was far from that. Because NCL often offers 3rd and 4th passengers free travel, families are using this offering to bring their young children. For most adults spending 5 to 10 times (or more) the typical cruise costs to travel Haven, I'm fairly certain they didn't expect to be chased out of the private Haven pool by splashing and yelling children OR not be able to sit at the bar because junior wanted to order a virgin daiquiri. Making it even worse, my wife and I spent nearly $600 on spa treatments (massage, facial, etc), which is performed in the Haven area (deck 16). However, it's impossible to enjoy these costly treatments when children are running up and down the hallway and slamming doors immediately next to the room where you are trying to relax during these spa treatments. I can't even begin to express how angry I was as I thought about the $600 I was spending on top of the cruise cost. There is just no acceptable excuse for this. As the name suggests, Haven should be a serene environment and not a children's playground. There are countless other decks on the ship where families and children can play. As mentioned, the ship houses multiple decks of family activities and staterooms. I see no practical reason why families should be using (or allowed in) the Haven area. So, even though our overall experience was great, NCL's misleading marketing and handling of the Haven environment makes this trip questionable if a traveller's goal is to relax quietly as an adult with other adults. Needless to say, what was a near perfect vacation became scarred as a result of misrepresentation. If I could offer any suggestion, it would be to not allow anyone under the age of 21 to be permitted in the Haven area. The Getaway (and most NCL ships) is a very large ship that houses multiple decks of family activities and rooms. I see no practical reason why families should be using (or allowed in) the Haven area given how it is represented. If NCL is not prepared to do that, as an alternative I would propose that 3rd and 4th passengers in Haven pay full price (or even just half-price) rather than travel for free. This likely would discourage most families from bringing their young children and mitigate the majority (but not all) of the problem. However, not permitting at all would be the right thing to do in my opinion given the marketing material and themed naming. So, even though our overall experience was great, NCL's misleading marketing and handling of the Haven environment makes this trip questionable if your goal is to relax quietly as an adult with other adults. Read Less
Sail Date March 2019
We traveled with our best friends to celebrate our belated honeymoon. There were no children with our party. Getting to the port and getting on the ship was very easy and fast. Great parking across from the ship. They are very ... Read More
We traveled with our best friends to celebrate our belated honeymoon. There were no children with our party. Getting to the port and getting on the ship was very easy and fast. Great parking across from the ship. They are very organized. First, our room was ok, except the shower was clogged. Our room steward (Benji) had it fixed promptly. He was wonderful. The beds however were not comfortable, and they were worn. I had asked for one mattress. Our room had two twins pushed together. Not really what you want for your honeymoon. I was very disappointed that we couldn't cuddle as there was a lump preventing us from being next to one another. I did report this to guest services, however nothing was done. Dirty dishes and general garbage was present in the hallways often. You had to walk around cleaning carts all day and evening. The only time the halls were clear were when we were getting off the ship the last day. Staff on the ship was curtious, but not friendly. Very few staff ever smiled. Workers did not see happy to be there. I never had a conversation with any staff about the ship. The wait staff was very attentive to making sure you were disinfected to the point of insulting. They are always tryiny to spray you with disinfectent, even after they would watch you wash your hands. How dirty do they think you get in 3 feet? All you hear is "washy,washy". They made me feel like a dirty animal after the third day. Continually being accosted with the spray disinfectant . And if you refused to let them spray you they would shake their heads in discust and say "washy, washy". By the way I did witness one worker sneeze and not cover her mouth at the buffet and keep on serving. The buffet was par at best. You could get better food at the mall. The Savor and the Tropicana were excellent. The service, food, and atmosphere were excellent. O'Sheehan's bar and grill advertised that it is always open. Not true. When they got backed up they would " close the kitchen". And not seat anyone and would stop serving. The shows on board were very well done. Bingo was entertaining and had nice prizes. The pool areas were very crowded. As were the bars most of the time. The night themed parties were nice. Good music, attentive bar tenders. The casino was the best. Dealers were professional and fun. Workers in the casino were very attentive and helpful. Cleanest area on the ship, always being attended to. The first port was Roatan. Very nice shopping, the usual tourist stuff, and reasonably priced. Great jewlery, great prices. People very friendly and spoke english very well. Excursions easy to get to with organized transportation. Also, no need to exchange money at any port. Second port was Harvest Kay. This port was made for American shopping. Very expensive and mostly items you can get home at the mall. Butterfly exhibit was disappointing. They only had cocoons. There is a one room jade/Mayan museum that was very interesting. They had Mayan jewlery for sale. Again disappointing as they were out of most of their inventory. Sadly nothing for us to buy. Third port was Costa Maya. Great port! Extensive shopping. Lots of last minute excursions. I did the Mayan ruins. Had the best time! New buses with air conditioning. Our tour guide Kit Corona was witty and knowledgeable about everything from native plants and animals to history on the states and how the Mayan ruins were found. Information on the excavation of the village and what the life of the ancient Mayans was like. Very Informative. Last port was Cozumel. Port to shore was a bit of a walk. There were men with bicycle carts that will ride you to the end of the dock for a donation. Again lots of shopping this time very inexpensive. Many excusions to choose from. Getting a cab was easy but they are crazy drivers. It was a bit scary. I have been on cruises before. Overall NCL fell short of what I expected. I will cruise again. Not with NCL. Read Less
Sail Date March 2019
I traveled with my new husband and this cruise was for our honeymoon!! We loved it and thought it was the perfect choice for our honeymoon. Drinks were good, food was good, and our room was beautiful. We went with a balcony room. The only ... Read More
I traveled with my new husband and this cruise was for our honeymoon!! We loved it and thought it was the perfect choice for our honeymoon. Drinks were good, food was good, and our room was beautiful. We went with a balcony room. The only two things I would change to make it perfect would be another pool on the boat. There is only one pool and it and the lounge chairs around it were packed the whole time. Also the bed was a little hard for my liking but my husband said it was just fine for him so that’s just more of a preference. Overall it was amazing and I would go again in a heartbeat. The staff onboard are great and entertaining. We wanted to do an escape room while we were on the boat but all of the times were fully booked so definitely book that kind of thing ahead of time. Read Less
Sail Date March 2019
This was our first ever cruise and we couldn’t have picked better! Food Excellent always. We loved the Tropicana and main dining rooms which all serves the same menu that never failed to impress. The buffet was great, with ... Read More
This was our first ever cruise and we couldn’t have picked better! Food Excellent always. We loved the Tropicana and main dining rooms which all serves the same menu that never failed to impress. The buffet was great, with something to eat all the time. Cookies before bed was a great ritual! Shanghai’s was also great and O’Sheahans. The other specialty restaurants were honestly not needed but looked so inviting and we’d definitely try them if we go again. We did try the Teppanyaki restaurant which was great fun and highly recommended (note that it is loud and lively not suitable for romantics wanting intimate meal!) Entertainment A packed schedule with plenty to do. We felt the bingo was over priced and there were lots of extras generally. All the shows were excellent. I particularly loved the Wine Lovers musical which was funny, fun and great value. Cirque was also great with a fabulous meal (although wish we’d have arrived earlier as the meal was a little rushed) Premium All-Inclusive This was well worth the money but did have some irritating drawbacks. It gave us the Ultimate Beverage Package, Coffee and Juice, along with bottled water in our cabin and 60mins WiFi. All gratuities and drinks up to $15 included. This covered pretty much everything we’d need other than some premium beverages and wines. You could use any bar or any restaurant. Frustratingly, the coffee package doesn’t include the Atrium cafe which is the most obvious place you’d want it! The coffee package included ‘specialty coffees at meal times’ so we got around this by going to O’Sheahans which had meal times 5.30am to 9.30pm and carrying our coffees down one flight to the cafe!! The cakes in the Atrium were also extra but looked lovely. The Juice package was a joke and didn’t include freshly squeezed juice at the poolside. Ports Roatan - beautiful upon arrival but very little to do without booking an excursion. We walked briefly away from the pier and felt quite uncomfortable being pestered by the locals. Recommend having a half an hour exploring the little shops at the pier and then having a day on the ship whilst it’s quiet. Harvest Caye - lovely purpose-built island resort. The activities are overpriced but we had a great day on the beach and explored the small zoo-type area which was all free. Costa Maya - a delightful purpose-built port/resort with lots to see. We loved the aviary walkways ($12 and well worth it unless you are scared of parrots landing on you!) Cozumel - we had an enjoyable excursion to some Mayan ruins followed by a trip to a quiet beach. The excursion was an NCL official one and was overpriced but the tour guide was great. There is lots to do at the port and more if you walk down to where the other cruise lines dock (a taxi might be best). It felt pretty safe. Ship The ship was fabulous. Spotlessly clean, so many lovely bars and restaurants with gorgeous decoration and super service. Loads of entertainment in the bars. Lively at poolside on sea days but quieter areas at the back of the ship or along the Waterfront (our favourite part) if you want to chill. Casino was great. Ice Bar is extra but good value - the vodka just kept flowing! We never queued for pool slides or the ropes course (walking the plank was an experience!). Mini golf was great. The video arcades and bowling are extra. There was a nice mix of ages on the ship. Good for families but also for young groups of friends, couples and older people too. The dress code is really relaxed (which we loved as no need to pack suits or a tux etc) but some people chose to if visiting the more posh specialty restaurants. Embarkation and Disembarkation was fine. A wonderful highly recommended trip! Read Less
Sail Date March 2019
Having dietary restrictions (celiac & dairy), I was nervous about going on a cruise, but I needn't have been concerned. The staff on the Getaway went out of their way to ensure I had the best dining experience possible. The chefs ... Read More
Having dietary restrictions (celiac & dairy), I was nervous about going on a cruise, but I needn't have been concerned. The staff on the Getaway went out of their way to ensure I had the best dining experience possible. The chefs managed to fulfill any wish I had, even to the point of baking a special mini cake so I could celebrate our anniversary with our group and making me a variety of Indian dishes to satisfy my cravings! The stateroom was clean and comfortable with plenty of storage space, including several shelves in the bathroom. Our cabin steward was very attentive to our requests and always greeted us by name, even on the very first day. I could go on and on, but to sum it up, overall it was an amazing experience. I've cruised with a few other lines before but I'll be a Norwegian cruiser from now on! Read Less
Sail Date March 2019
Ship-modern décor Cabin- balcony stateroom nice size Dining- the specialty dining (Steller) the comps. not bad but things closed often and early in my opinion Entertainment- Awesome Service- Fantastic Ports- the ... Read More
Ship-modern décor Cabin- balcony stateroom nice size Dining- the specialty dining (Steller) the comps. not bad but things closed often and early in my opinion Entertainment- Awesome Service- Fantastic Ports- the excursions were great! We did Tab Beach in Hondorous, Kayaking in Belize, Salsa making and dance lessons in Costa Maya and Coral reef sub in Cozmel- ALL Awesome No kids just me and Hubs Absolutely we both agree we will Cruise with NCL again! the package deal was wonderful- I will admit the perks was what convinced us to try NCL and they did not disappoint. I would like to do a different destination maybe Alaska or Hawaii. They will be on the top of my list when I begin planning with my agent. Even the flight on America wasn't bad at all considering we were Eco. we did pay a small upgrade fee coming back. No complaints at ALL Read Less
Sail Date March 2019
The highlight of this cruise was definitely the food; however the entertainment and service are also a very positive aspect. We noticed some very positive characteristics of NCL (tried only Carnival and Royal Caribbean before): - the staff ... Read More
The highlight of this cruise was definitely the food; however the entertainment and service are also a very positive aspect. We noticed some very positive characteristics of NCL (tried only Carnival and Royal Caribbean before): - the staff will always greet you / say hi if you are passing by. - the check-in process was super efficient (despite a big confusion upon boarding). - the cabin steward would make up the room twice a day - freestyle cruising is the best: you eat where you want, when you want and dressing what you want! All the restaurants onboard the Getaway had impressive food quality and flawless service. We tried only one specialty (Moderno) and it was also incredible, the endless meet cooked to perfection and cut in front of you at your table is definitely a unique experience, if you go don't forget to try the cheese buns, simply warm, sticky and crunchy at the same time. We found Savour and Taste to be very similar but ended up going more to Taste as it's menu changes from night to night (definitely book ahead). O'Sheehan's was also great, with good options and one of the best hotdogs I ever had. The overall dinning experience on this ship was the best I ever had on a cruise. The staff is a show apart! We had a few senior with zero English knowledge who sometimes took longer to decide their order. Not a problem! Every day, the restaurant staff would go above and beyond to understand and make accommodations. Another highlight of this vacation was the entertainment aboard. In the same time there was a duo singing in a bar; live band in the atrium; DJ in the disco; another DJ in the outdoor nightclub; duelling piano in the theatre. The options were endless and crafted to all tastes. We were on a diverse group with no children and everyone really enjoyed. Our cruise director, Paquito, was a bit loud in the parties, but funny. The asst. cruise director Joey was quite a character and fun too. We wanted to try the stand up comedy show as other fellow cruisers have enjoyed, but the options were so many we didn't have time. I will cover cabin in the cabin session, but our location couldn't be better. We selected deck 14 AFT right below garden cafe. We used to grab a cup of coffee or tea and bring a level down to our balcony with some pastries! Fantastic! We did the Mayan ruins shore excursion at Costa Maya and the 3 Reef snorkeling at Cozumel. The Mayan ruins was simply fantastic, we had tons of fun and learned a lot with our guide Daniel "el Jaguar", another character who made our trip unforgettable. The 3 reef snorkel we didn't really like, the tour guide was nice and the boat crew too, however the location is too busy, you feel scared of being run over by a boat; plus you only see real fish when the guy who takes pictures with the camera feeds then. Since we are mentioning shore excursions, it is about time for Norwegian and other cruise lines to stop supporting animal related excursions. It hurts me to see in Costa Maya (and other destinations, but CM had right in the port), Dolphins; Flamingos; Macaws; amongst other animals, confined on very small space for tourists to come and take photos. This animal abuse has to stop. Some excursions even involve you hugging a sloth or taking photos with a parrot on your shoulder, those animals should be in the nature and not passing around in the arms of the more than 4K passengers. on a stressful situation. It is also great to see NCL going strawless! Time to get rid of the disposable cups now, eh? Last but not least, the boarding process was delayed by almost one hour, what is the point on assigning a check-in time if you can only board 2 hours later? There is absolutely no point complaining on stuff such as: the ship itself (there is plenty of info on the internet, do your research before buying); the ports of call (also a passenger's decision); the time of the year and so on... Read Less
Sail Date February 2019
This was my 5th NCL cruise. I have, traditionally, loved their activity-based cruises, with so much to do that sea days are my favorite. I also really loved the drinks package included with certain rooms. It was well worth it. To give ... Read More
This was my 5th NCL cruise. I have, traditionally, loved their activity-based cruises, with so much to do that sea days are my favorite. I also really loved the drinks package included with certain rooms. It was well worth it. To give some legitimacy to my review, I've been on 13 Carnival cruises, 1 RCL, and 1 Celebrity apart from my NCLs, but NCL was my favorite. This cruise has changed my love, I hate to admit. We sailed with barely any children on board, given the time of year. But people were acting absolutely ridiculous with arguments, drunken falling and puking in the bathrooms, smoking on balconies, and obnoxious, rude behavior in all public places. And listen, I'm young and hard to offend. The drinks package recently changed, and there's a noticeable difference in the quality of wines included in the package. Super disappointing. The staff was AMAZING. They were hardworking, responsive, kind, and fun. However, dinging rooms that used to be open for lunch are no longer. Or while at port they have seriously reduced open options. This forces everyone to limited areas, making wait staff horribly overworked, and it takes an hour-2 to get lunch, and sometimes longer to get dinner. It's insane. They've cut down on personnel spending by closing dining rooms and it's seriously affected dining experiences. The ship was only 4-5 years old, and things were broken and shut down. It was very sad. However, the ship was clean. The performances were top notch. The food quality in specialty restaurants was VERY good. Also, my party had an awesome time cruising. The ports were good, and we could honestly have fun in a paper bag. But we will choose a different line in the future. Read Less
Sail Date February 2019
This cruise was fantastic. We had a mid ship mini suite balcony. 10804. Cabin was great. I don’t know that I could go back to cruising with a regular cabin bathroom after this! Full size shower. Double sinks. It was the bomb. ... Read More
This cruise was fantastic. We had a mid ship mini suite balcony. 10804. Cabin was great. I don’t know that I could go back to cruising with a regular cabin bathroom after this! Full size shower. Double sinks. It was the bomb. Food was fantastic but service was painfully slow in the main dining rooms 2+ hours for 2 people to have a meal. Often not getting drinks until the appetizers. Regularly finished dessert before coffee finally showed up. Highly recommend the ultimate resort getaway in Roatan. The place was spectacular! However bring bug stuff as most people got bit. In Belize, I did the Great Barrier Reef snorkel. It was terrible. Wasted so much time going over how to put on life vest, mask and fins when the boat stopped. Lots wasted again as people got into the water and then they split up into groups. You were required to stay right with your “guide” who stopped frequently to make sure everyone was together. Saw very few fish but lots of beautiful coral. As an experienced diver and snorkel it was boring and nothing to see. Costa Maya we just did a few shops. Cozumel was good. Went to Cariloha but man it was a long walk to there. Lol. You do get harassed quite a bit walking along side the shops so be prepared. Entertainment on the ship was great! Lots of shows. Straws were a huge problem. They had paper straws but even day 1 lots of bars were out. By the end not a single place had paper straws. Hard to drink frozen beverages with no straw. Read Less
Sail Date February 2019
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.6
Enrichment 2.0 3.5
Service 4.0 3.9
Value For Money 4.0 3.6
Rates 4.0 N/A

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